It's been two months since this profile received a new review

Luis G.

Senior Internal Audit Manager

Mid-Market (51-1000 emp.)

4/14/2022

"TOPS is on TOP!"

5/5

What do you like best about Enumerate?

Ease of communication with peers. Used by our management company to communicate with the residents. Review collected by and hosted on G2.com.

What do you dislike about Enumerate?

Nothing to report here. The application has all we need. All works well. Review collected by and hosted on G2.com.

Enumerate Reviews & Product Details

Enumerate, formerly known as TOPS, is a best-in-class provider of property management software and payments solutions for community associations, HOAs and condo associations. We make it easier to run associations by digitizing and optimizing their accounting processes, operational workflows, AR & AP payments, and resident engagement, ultimately reducing administrative tasks by over 75%. With tens of thousands of communities and millions of homes managed, Enumerate is a leader in supporting tens of thousands communities across America.

Product Website

Seller

Enumerate

Languages Supported

English

Product Description

Enumerate’s community management software and services are designed with one goal: to make your life easier. We’ve got you covered with end-to-end accounting, board and resident engagement, field operations, AP or AR payment processing, and vendor integration.

Overview by

Karen Roberto

Value at a Glance

Averages based on real user reviews.

Time to Implement

3 months

View More Pricing Information

Enumerate Integrations

(3)

Verified by Enumerate

Enumerate Media

Access all of your communities information, run reports, send communications and updates from the community page.

Enumerate Demo - Community Actions Dashboard

Allows real-time tracking and visualized data of all request types and violations across all communities. View the data in several ways to determine trends and gain insights for improved decision making and implement any necessary adjustments to improve business performance.

Enumerate Demo - Report Writer (Community Insights)

Allows community managers to create custom reports that are needed to make informed decisions, communicate more effectively with stakeholders, and streamline their operations. By leveraging the power of data and insights, property managers can improve the performance of their properties and enhan...

Dozens of standard reports that offer the ability to customize for better decision making, analyzing trends, identifying risk or opportunities for growth. These include accounting, finance, tasks, vendors, work orders, and more.

Easily view your Accounts Receivable information

Enumerate Demo - Violations Action Table (CC&R's)

Can be configured according to each community’s policies and by-laws. This table allows managers to automate the next steps once a violation has been filed, including communications, documentation, and reporting. The CC&R action table also ensures that the community manager is enforcing rules...

Enumerate's comprehensive suite of tools and services enables you to manage every aspect of your communities, from accounting, payments and finance to maintenance and resident engagement.

Hear from some of Enumerate's long-time customers who use the award-winning, end-to-end community management software and solutions to support their communities' accounting and resident engagement goals.

Enumerate Product Overview Webinar (Central) - accounting software

Enumerate Product Overview Webinar (Engage) - resident engagement

Harnessing AI for everyday innovation in community management

Official Downloads

(5)

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Smarter Communities: A Beginner’s Guide to AI in Community Association Management

Self-Managed Marseilles Condominium Associates Reduces Administrative Tasks by 90%

Harbor Management Services accelerates growth with Enumerate Central and Automate AP

Enumerate Reviews (124)

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Di F.

User

Small-Business (50 or fewer emp.)

10/18/2025

"Ease and Interest of Enumerate."

5/5

What do you like best about Enumerate?

I can daily get the menu from our pub. I can see the things people are selling, and things people have to say about different things...also love learning what is happening in my commuity. I also have lost the emails and customer support has been fantastic. I like that I can easily find forms I need and find out who is in charge of what Review collected by and hosted on G2.com.

What do you dislike about Enumerate?

Just that if I LIKE something or think it is great I cannot just give thumbs up without posting a whole post. Review collected by and hosted on G2.com.

Response from Amanda Kaplan of Enumerate

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Thank you so much for sharing your thoughtful feedback! We’re thrilled to hear that Enumerate has made it easier for you to find information and stay connected with your community. Your note about wanting a quick “thumbs up” option is great feedback — we’ll be sure to share that with our team. We appreciate your support and are so glad Enumerate is helping make your experience smoother!

Traci M.

Community Manager

Small-Business (50 or fewer emp.)

10/13/2025

"Emumerate has improved!"

4.5/5

What do you like best about Enumerate?

Support for the most part. The knowledge base and university are very well done. Review collected by and hosted on G2.com.

What do you dislike about Enumerate?

Waiting and not receiving an eta on an outstanding request leaving the resident in limbo for more than a week. Review collected by and hosted on G2.com.

Response from Amanda Kaplan of Enumerate

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Thank you so much for sharing your feedback! We're thrilled to hear you’re finding value in our knowledge base and university resources. We truly appreciate your support and are glad Enumerate is helping you assist your communities more efficiently!

Heather W.

Owner, Registered Agent, Association Manager

Small-Business (50 or fewer emp.)

3/26/2025

"Past vs Present"

3.5/5

What do you like best about Enumerate?

Presently - it seems that Enumerate is making great strides to help managers with their daily tasks and providing the training and tools to make their businesses successful. The customer service has greatly improved and it is nice to see that training opportunities seem to be increasing. Review collected by and hosted on G2.com.

What do you dislike about Enumerate?

The costs associated for members to pay their dues assessments. It is unfortunate that a company the size of Enumerate cannot find a way to provide free ACH payments by members in their platform. I am a very small business and I have had to find a way for members to have access to FREE ACH payment options. I eat a small portion of the cost, but it is ABSOLUTELY worth it to retain happy clients. I wish that Enumerate would collaborate with their financial partners to find a way to make this happen. Review collected by and hosted on G2.com.

Response from Amanda Kaplan of Enumerate

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Thank you for your feedback! We're thrilled to hear that our training, tools, and customer service improvements are making a positive impact. We also appreciate your input on ACH payment options and understand the importance of cost-effective solutions. We're continuously exploring ways to enhance our platform and will share your concerns with our team.

Charles K.

Community Manager

Mid-Market (51-1000 emp.)

3/25/2025

Business partner of the seller or seller's competitor, not included in G2 scores.

"Enumerate Engage Review"

4.5/5

What do you like best about Enumerate?

The platform is incredibly easy to use and very user-friendly. The interface is clean, intuitive, and well-organized, making navigation a breeze. Everything is straightforward, which makes it accessible for both beginners and experienced users. I appreciate how simple it is to find what I need without unnecessary complexity. The overall experience is smooth and efficient, ensuring that tasks can be completed quickly and effortlessly. Whether you're a first-time visitor or a regular user, the website provides a seamless experience that makes it a pleasure to use Review collected by and hosted on G2.com.

What do you dislike about Enumerate?

One potential improvement could be making the process of adding dynamic forms even easier. If there isn’t already a tutorial or guide available, incorporating one could enhance usability, providing a step-by-step walkthrough to help users fully utilize this feature. Review collected by and hosted on G2.com.

Verified User in Public Relations and Communications

Small-Business (50 or fewer emp.)

6/4/2025

"Enumerate has been helpful in HOA management overall, however, the glitches are adding up"

3.5/5

What do you like best about Enumerate?

readily available anywhere. The engage software is new and seems to be more user friendly. Enumerate has everything we need as HOA manager, if it is functioning properly. Review collected by and hosted on G2.com.

What do you dislike about Enumerate?

software will switch between communities while performing a task, throwing you off until you realize you're on a different community. When sending messages to the Owners, if you need to revise you cannot. You have to start all the way over, and I reported this a while back. No resolution has been provided and recreating the messages when you see an error can be very time consuming. Review collected by and hosted on G2.com.

Response from Amanda Kaplan of Enumerate

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Thank you for your honest feedback. We're happy to hear that Enumerate and Engage have been useful in managing your HOA. We also appreciate you bringing your concerns to our attention—your input is important to us, and we’ll make sure it’s shared with the right teams to help improve your experience.

Tammy M.

Director of Web Services

Mid-Market (51-1000 emp.)

4/8/2025

"Extremely Pleased With On-Boarding and Customer Support Services"

5/5

What do you like best about Enumerate?

I am very pleased with the on-boarding and customer support services provided! Both teams are professional, incredibly helpful and attentive to our needs. They address our concerns promptly and provided clear, effective solutions. Keep up the great work! Review collected by and hosted on G2.com.

What do you dislike about Enumerate?

It is not a dislike as I believe this is an area currently being addressed/updated - Engage Support Videos. I look forward to the addition of overview/training videos designed specifically for Homeowners and/or Board use on the Engage website product. Review collected by and hosted on G2.com.

Response from Amanda Kaplan of Enumerate

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Thank you for your kind words about our onboarding and support teams! We're thrilled to hear that Enumerate Engage is helping your associations improve communication and enhance their online presence.

We also appreciate your feedback on our support videos and want you to know we're actively working to expand and improve resources for both homeowners and board members.

In the meantime, here’s a link to our Homeowner videos on YouTube, which can help guide them through logging in and setting up payments.

See how Enumerate improved

Julie s.

Executive Assistant / LCAM

Small-Business (50 or fewer emp.)

6/4/2025

"It was very informative. Well compiled."

4.5/5

What do you like best about Enumerate?

I like that fact that everything is automated. We love using Engage for all of our properties. Ease of integration and use. Review collected by and hosted on G2.com.

What do you dislike about Enumerate?

That there are certain things that do not sync back to Engage right now. Review collected by and hosted on G2.com.

Response from Amanda Kaplan of Enumerate

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Thank you so much for your thoughtful review! We're glad to hear you find Enumerate informative and easy to use—especially that Engage has streamlined processes across your properties. We appreciate your feedback and are always working on improvements. Your support means a lot to us!

Jared L.

Community Association Manager

Small-Business (50 or fewer emp.)

2/26/2025

"clean/modern interface, does what we need it to"

4.5/5

What do you like best about Enumerate?

the user interface is smooth and easy to use. What it may lack in detail/customization is made up for in ease of use. Also integrates with other systems we utilize. Review collected by and hosted on G2.com.

What do you dislike about Enumerate?

While I admit that I'm not our company's point of contact with Enumerate, but I get the feeling it is cumbersome to have additional features added, or to tailor to our specific needs. It certainly works, but would be nice if end users could tweak setup/tools to match needs. Review collected by and hosted on G2.com.

Response from Amanda Kaplan of Enumerate

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Thank you for your feedback - we're glad to hear you find our interface smooth and easy to use! We understand the importance of customization and are continuously working to improve our system to better meet the specific needs of our users. Thanks for choosing Enumerate.

Verified User in Accounting

Small-Business (50 or fewer emp.)

3/25/2025

"Enumerate & Engage"

4/5

What do you like best about Enumerate?

What I like the best of Enumerate is the global search, ability to link multiple properties for one owner, love the ability to right click to open multiple windows, and ability to provide restrictions for roles. Review collected by and hosted on G2.com.

What do you dislike about Enumerate?

I find it challenging that simple edits and voids aren't as flexible from an accounting standpoint. Tracking sent emails via Central could be improved with better reporting. Editing a single check within a batch isn't as seamless as it could be, and support response times can sometimes take up to a week. Review collected by and hosted on G2.com.

Response from Amanda Kaplan of Enumerate

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Thank you for your feedback. We're glad you enjoy features like global search, multi-property linking, and role-based restrictions. We appreciate your insights on accounting flexibility, email tracking, check batch editing, and support response times—please feel free to reach out with any specific suggestions, as we’re always looking to improve your experience.

danielle c.

REGISTERED NURSE

Enterprise (> 1000 emp.)

9/11/2025

"making life easier"

5/5

What do you like best about Enumerate?

I like that it gives a view of property performance. Review collected by and hosted on G2.com.

What do you dislike about Enumerate?

It can be difficult to navigate at times. Review collected by and hosted on G2.com.

Response from Amanda Kaplan of Enumerate

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Thank you for sharing your feedback! We’re glad Enumerate is helping provide clear insights into property performance and supporting resident engagement. We appreciate your note on navigation and will continue working to make the platform even easier to use.