The ability to have a central place for community information and access for Owners and Board members. Review collected by and hosted on G2.com.
The lack of a mobile app. It is difficult to do inspections and such onsite with crappy connectivity. Review collected by and hosted on G2.com.
The navigation is easy to follow and the software is very reliable. Review collected by and hosted on G2.com.
At times the database of owners is not available via search function, but the support team is always quick to assist and get us back on track. Review collected by and hosted on G2.com.
Ease of communication with peers. Used by our management company to communicate with the residents. Review collected by and hosted on G2.com.
Nothing to report here. The application has all we need. All works well. Review collected by and hosted on G2.com.
It was easy to pick up and the training was informative Review collected by and hosted on G2.com.
There is nothing on TOPS that I dislike. Review collected by and hosted on G2.com.
Reports are outstanding. The Boards like to have financial statements by the first week of each month and with TOPS ONE that is not a problem. Review collected by and hosted on G2.com.
Nothing. I am very happy with the software. Review collected by and hosted on G2.com.
The cloud platform allows our managers to work from anywhere. Their service department is always "on top" of things (get it?). We are constantly approached by competing software companies and I choose not to waste their time by accepting a phone call. Review collected by and hosted on G2.com.
Sometimes the platform has issues with third party integration (bill processing and bank check recs for example). However, whenever we uncover an issue or challenge, they investigate and take action. Review collected by and hosted on G2.com.
The Technical Support has always assisted with issues and or directives, they are very helpful. It also has many directives that can be used when you have a question, before submitting a Request for Assistance. Review collected by and hosted on G2.com.
The one issue I have is the response time when a Request has been submitted. It is generally 24 hours, but when you working with numbers/accounting this can hold you up. Review collected by and hosted on G2.com.
How user-friendly it is. Also the way the homeowners can use it as well Review collected by and hosted on G2.com.
The bugs. But what ya going to do? Like the issue with prepaid not applying Review collected by and hosted on G2.com.
Ease of application. It is so user-friendly that it makes our work and training so much better than ever before. Review collected by and hosted on G2.com.
Sometimes there is a lag time due to internet. Review collected by and hosted on G2.com.
The accessibility the owners have to view their info. and the ability for management companies to process reports across the board. Review collected by and hosted on G2.com.
Honestly, there is nothing I would change. Review collected by and hosted on G2.com.
Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights.
Do you think TOPS One will ever have the availability to more efficiently and with greater ease create a Master/Sub type plan to allow smaller HOAs within a larger HOA to be managed with the same program?
How has Enumerate Central supported your community association management, and what features do you rely on?
Averages based on real user reviews.
3 months
17 months
9%
