--- title: Enumerate Reviews meta_title: 'Enumerate Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 131 reviews by the users' company size, role or industry to find out how Enumerate works for a business like yours. aggregate_rating: rating_value: 4.5 review_count: 131 scale: '5' date_modified: '2026-08-13' parent_category: name: Real Estate url: https://www.g2.com/categories/real-estate --- # Enumerate Reviews **Vendor:** Enumerate **Category:** [Community Association Management Software](https://www.g2.com/categories/community-association-management) **Average Rating:** 4.5/5.0 **Total Reviews:** 131 ## About Enumerate Enumerate, formerly known as TOPS, is a best-in-class provider of property management software and payments solutions for community associations, HOAs and condo associations. We make it easier to run associations by digitizing and optimizing their accounting processes, operational workflows, AR & AP payments, and resident engagement, ultimately reducing administrative tasks by over 75%. With tens of thousands of communities and millions of homes managed, Enumerate is a leader in supporting tens of thousands communities across America. ## Enumerate Pros & Cons **What users like:** - Users value the **ease of use** of Enumerate, highlighting its intuitive interface and seamless integration with other systems. (7 reviews) - Users commend the **excellent customer support** from Enumerate, praising their responsiveness and dedication to resolving issues. (5 reviews) - Users love the **customization options** in Enumerate, finding it easy to use and integrative with other systems. (2 reviews) - Users enjoy the **navigation ease** of Enumerate, appreciating its smooth interface and user-friendly accessibility. (2 reviews) - Users value the **global search functionality** of Enumerate, making it easy to access community updates and forms. (2 reviews) - Users praise the **professionalism of staff** at Enumerate, highlighting their helpfulness and prompt support in addressing needs. (2 reviews) - Tenant Management (2 reviews) - Accessibility (1 reviews) - Users value the **centralized management** of Enumerate, benefiting from global search and multi-property linking features. (1 reviews) - Communication (1 reviews) **What users dislike:** - Users experience **poor customer support** , facing delays of up to a week for assistance and limited flexibility in edits. (2 reviews) - Users highlight **poor reporting** features in Enumerate, resulting in challenges with tracking and message revisions. (2 reviews) - Users find **accounting complexity** with Enumerate, citing issues with edits, voids, and tracking sent emails effectively. (1 reviews) - Users face **email management issues** with slow support responses and inflexible tracking and editing capabilities. (1 reviews) - Users find the **limited features** of Enumerate hamper customization, making it difficult to tailor tools to their needs. (1 reviews) - Misleading Advertising (1 reviews) - Navigation Issues (1 reviews) - Users express frustration over **payment issues** , specifically the lack of free ACH payment options for dues assessments. (1 reviews) - System Complexity (1 reviews) ## Enumerate Reviews ### 1. User-Friendly Accounting and Reporting with Smooth Integrations and Great Value **Rating:** 4.0/5.0 stars **Reviewed by:** Alexis B. | President and CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** April 20, 2026 **What do you like best about Enumerate?** It’s very easy to handle accounting, financials, and reporting in a way that’s truly user-friendly. We also love how smoothly we can work within the Engage portal and other integrated apps. While there are some minor flaws in performance, overall the system allows for quick searches and data changes. Pricing is just right. Onboarding was great, but I do wish there was better support at times. We use a few of the smart AI or intelligence tools yet, but hopefully we will use more in the future. **What do you dislike about Enumerate?** My biggest gripes with the system are the inability to automatically filter out previous owners on reports and e-blast communications, restriction on reports that do not allow for all contact information to be displayed on one report. **What problems is Enumerate solving and how is that benefiting you?** Day to day operations and accounting. **Official Response from Amanda Kaplan:** > Thank you for your detailed feedback, Alexis! We’re glad to hear Enumerate is delivering value and helping streamline your accounting and reporting. We also appreciate your insights on reporting and support—your feedback helps us continue to improve. ### 2. Easy, Board-Ready Reporting and Effective Account Management **Rating:** 4.0/5.0 stars **Reviewed by:** Angie Y. | Vice President of Operations, Small-Business (50 or fewer emp.) **Reviewed Date:** February 19, 2026 **What do you like best about Enumerate?** Reports are very easy to pull and share with board members, and they include all the necessary information for them to disseminate. Accessing accounts and reviewing information, uploading files, and handling similar tasks are also great attributes. **What do you dislike about Enumerate?** It feels like Enumerate isn’t working diligently enough to keep refining the product and to keep up with the new standards competitors are setting. AI solutions and website integrations, without charging extra, are the kinds of tools that could make the system easier for managers to use. **What problems is Enumerate solving and how is that benefiting you?** I’m not really sure how Enumerate is supposed to be working to solve the issues that affect our company. It seems like whenever there’s an update of some kind, it ends up creating new problems instead of fixing the existing ones. **Official Response from Amanda Kaplan:** > Thank you for sharing your feedback. We’re glad to hear that board-ready reporting and account management have been valuable for your team. We also appreciate your candid input on updates and innovation. Continuous improvement and stronger integrations are key focuses for us, and feedback like yours directly shapes our roadmap. We’d welcome the chance to connect and learn more about how we can better support you. ### 3. Easy Navigation and Payment Processing **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Accounting | Community Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** April 20, 2026 **What do you like best about Enumerate?** I find Enumerate easy to navigate, which makes my work smoother. It's also easy to process payments, simplifying financial transactions. The initial setup was very easy, saving me time and effort. **What do you dislike about Enumerate?** An app would be nice for folks in the field. **What problems is Enumerate solving and how is that benefiting you?** Enumerate makes property management easy by handling AP, payroll, marketing, and mailings. It is easy to navigate and process payments, streamlining our operations. **Official Response from Amanda Kaplan:** > Thank you for your thoughtful feedback! We’re glad to hear Enumerate is making navigation and payment processing easier for your team. We also appreciate your suggestion—our FieldOps mobile app is designed for teams in the field to manage CCRs and violations on the go. If you’re interested in learning more, we recommend connecting with your Customer Success Manager. ### 4. Past vs Present **Rating:** 3.5/5.0 stars **Reviewed by:** Heather W. | Owner, Registered Agent, Association Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** March 26, 2025 **What do you like best about Enumerate?** Presently - it seems that Enumerate is making great strides to help managers with their daily tasks and providing the training and tools to make their businesses successful. The customer service has greatly improved and it is nice to see that training opportunities seem to be increasing. **What do you dislike about Enumerate?** The costs associated for members to pay their dues assessments. It is unfortunate that a company the size of Enumerate cannot find a way to provide free ACH payments by members in their platform. I am a very small business and I have had to find a way for members to have access to FREE ACH payment options. I eat a small portion of the cost, but it is ABSOLUTELY worth it to retain happy clients. I wish that Enumerate would collaborate with their financial partners to find a way to make this happen. **What problems is Enumerate solving and how is that benefiting you?** database management and data integrity. Financial reporting to my communities. **Official Response from Amanda Kaplan:** > Thank you for your feedback! We're thrilled to hear that our training, tools, and customer service improvements are making a positive impact. We also appreciate your input on ACH payment options and understand the importance of cost-effective solutions. We're continuously exploring ways to enhance our platform and will share your concerns with our team. ### 5. Enumerate has been helpful in HOA management overall, however, the glitches are adding up **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Public Relations and Communications | Small-Business (50 or fewer emp.) **Reviewed Date:** June 04, 2025 **What do you like best about Enumerate?** readily available anywhere. The engage software is new and seems to be more user friendly. Enumerate has everything we need as HOA manager, if it is functioning properly. **What do you dislike about Enumerate?** software will switch between communities while performing a task, throwing you off until you realize you're on a different community. When sending messages to the Owners, if you need to revise you cannot. You have to start all the way over, and I reported this a while back. No resolution has been provided and recreating the messages when you see an error can be very time consuming. **What problems is Enumerate solving and how is that benefiting you?** I have not received a resolution for tickets to problems I am experiencing. **Official Response from Amanda Kaplan:** > Thank you for your honest feedback. We're happy to hear that Enumerate and Engage have been useful in managing your HOA. We also appreciate you bringing your concerns to our attention—your input is important to us, and we’ll make sure it’s shared with the right teams to help improve your experience. ### 6. Enumerate & Engage **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Accounting | Small-Business (50 or fewer emp.) **Reviewed Date:** March 25, 2025 **What do you like best about Enumerate?** What I like the best of Enumerate is the global search, ability to link multiple properties for one owner, love the ability to right click to open multiple windows, and ability to provide restrictions for roles. **What do you dislike about Enumerate?** I find it challenging that simple edits and voids aren't as flexible from an accounting standpoint. Tracking sent emails via Central could be improved with better reporting. Editing a single check within a batch isn't as seamless as it could be, and support response times can sometimes take up to a week. **What problems is Enumerate solving and how is that benefiting you?** We have been working diligently to work on solutions and trainings. The customer service from that perspective is fine. We have multiple suggestion for future development. **Official Response from Amanda Kaplan:** > Thank you for your feedback. We're glad you enjoy features like global search, multi-property linking, and role-based restrictions. We appreciate your insights on accounting flexibility, email tracking, check batch editing, and support response times—please feel free to reach out with any specific suggestions, as we’re always looking to improve your experience. ### 7. Survey **Rating:** 4.0/5.0 stars **Reviewed by:** Rae D. | Community Association Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** March 15, 2022 **What do you like best about Enumerate?** Financial reports: These can be customized and the ease of downloading multiple reports in one package. **What do you dislike about Enumerate?** The GL code and description are in one column on the yearly spreadsheet. As such the number of characters to name the GL accounts is limited. Descriptions must be spelled out rather than abbreviated for clarity to the Board of Directors. Descriptions carried over to another line cause one-page reports to become unnecessarily multiple pages. There is another column containing the GL codes and so my recommendation would be to eliminate including the GL code in the description column. This is the case in Tops Pro. **What problems is Enumerate solving and how is that benefiting you?** I like the quick ease of uploading pictures for CC&Rs violation letters. It is great that this can be accomplished while in the field and saves time. However, for communities with 500+ homes, the problem I have is that the CC&Rs short report includes the CC&R code and is not necessary. With Tops Pro we can run a one-line report and this works for us with a community of 100+ violations to check up on. ### 8. A solid and still maturing product with a great user interface, helpful support team. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Small-Business (50 or fewer emp.) **Reviewed Date:** April 13, 2022 **What do you like best about Enumerate?** Integrated accounting and property management functions with easy access to info from anywhere, any device. **What do you dislike about Enumerate?** Some features/functions could use further development or improvement. Missing, for example, is the ability to link/view/edit multiple properties to a single owner record so that the owner's balance and other information can be accessed from a single screen. **Recommendations to others considering Enumerate:** Take the time to read/view TOPS extensive collection of videos, tips and tutorials, especially those related to program features/functions most important to you or your organization. I have used earlier versions of TOPS software (TOPS Pro) for many years and the company has a good reputation for continually improving it's products. TOPS [ONE] is a major advance compared to TOPS Pro, but lacks a few features that Pro users are accustomed to. I expect this will change as TOPS continues to refine and expand the functionality of TOPS [ONE]. **What problems is Enumerate solving and how is that benefiting you?** Saves hours of staff time, improves member communication and allows self-help for members via owner's portal. ### 9. review for TOPS **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Accounting | Small-Business (50 or fewer emp.) **Reviewed Date:** March 11, 2022 **What do you like best about Enumerate?** How easy it is to search an address up and have all the info pop up **What do you dislike about Enumerate?** I dislike the accounting side of tops because when I show someone their account they don't understand it and I have to explain everything in an outline **What problems is Enumerate solving and how is that benefiting you?** the ease of use. ### 10. Good Support **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Accounting | Small-Business (50 or fewer emp.) **Reviewed Date:** April 15, 2022 **What do you like best about Enumerate?** Quick response tie for support attachments, less paper trail **What do you dislike about Enumerate?** Scheduling reports and understanding AR reports is difficult **Recommendations to others considering Enumerate:** Be patient **What problems is Enumerate solving and how is that benefiting you?** All info in one place. The attachment gallery. Less paper ### 11. I really love the step by step instructional videos **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Management Consulting | Small-Business (50 or fewer emp.) **Reviewed Date:** February 17, 2022 **What do you like best about Enumerate?** Easy step by step instructions on utilizing platform **What do you dislike about Enumerate?** the limited space for files to be downloaded **What problems is Enumerate solving and how is that benefiting you?** Going paperless with applications in office ### 12. Growing software with potential **Rating:** 4.0/5.0 stars **Reviewed by:** Kimberly M. | Small-Business (50 or fewer emp.) **Reviewed Date:** September 02, 2020 **What do you like best about Enumerate?** I like the current relativity of the software. I think that they have potential to be at the top. **What do you dislike about Enumerate?** The reduction in personalized customer service. I think that the major growth issues cause issues for businesses that can be detrimental. I truly valued the customer service that backed the product. This has diminished due to revamping for territorial customer support. **Recommendations to others considering Enumerate:** I was sold on Tops One as a product mainly because of the personalized customer service that was attached. When a product "works" this is not so important, but with a growing product you need one on one, quick and consistent support. The company has recently reduced this type of customer service and that would be the biggest draw back when you need support when things are not working. I turn in support tickets multiple times per week so customer support is very important. **What problems is Enumerate solving and how is that benefiting you?** Mainly I am trying to solve the 500 error when Tops server has issues that prevent the program from working. This is a large issue that has not been resolved consistently. ### 13. Resort Manager new experience with TOPs **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Small-Business (50 or fewer emp.) **Reviewed Date:** March 25, 2021 **What do you like best about Enumerate?** Initial benefit is having capabilities that support the entire operation vs only accounting. Allows more than one user access to different sections. Board Members and Committee members can be given specific rights to view areas of concerns. **What do you dislike about Enumerate?** Would like to see an audit log to track any changes made. Would also like to see a reservations system added. **What problems is Enumerate solving and how is that benefiting you?** TOPs interfaces with our Website , so owners can make changes to information on website and it updates TOPs. Elections process is easier to maintain due to owner information. Data retention to update, track and manage CCR's. Record accounting process runs smoother. ### 14. Good but could be improved **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Real Estate | Small-Business (50 or fewer emp.) **Reviewed Date:** March 04, 2021 **What do you like best about Enumerate?** I like that it is a web based program. They seem to want to improve and want feedback. **What do you dislike about Enumerate?** Takes too long to get improvements done or glitches fixed. No way to download attachments for document review and/or to pass on to a new management company. Too many 'custom' fields that a management company should allow to be 'standard' for their practice. And things they DEFINATELY should have for a management company (such as adding a management company as a type of 'owner' - how that's not been done in all this time is beyond me. **What problems is Enumerate solving and how is that benefiting you?** No idea. ### 15. Pretty good all around management software package **Rating:** 3.5/5.0 stars **Reviewed by:** Jeremy S. | Officer, Small-Business (50 or fewer emp.) **Reviewed Date:** March 01, 2021 **What do you like best about Enumerate?** The user interface is pretty easy to navigate **What do you dislike about Enumerate?** One of the down sides is that you can no longer call Into the office if you have a question and we were given an account rep we really liked and then they move territories around and we lost her. **Recommendations to others considering Enumerate:** To each is to own, some features you will love, others you will not. **What problems is Enumerate solving and how is that benefiting you?** The problem that is being solved is that it is a more functional system then say a quick books ### 16. Tops One Review **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Management Consulting | Small-Business (50 or fewer emp.) **Reviewed Date:** March 04, 2021 **What do you like best about Enumerate?** convenience of be able to check accounts from any computer or smart phone / tablet **What do you dislike about Enumerate?** Not easy to always get the answer to ways to do things without calling support **What problems is Enumerate solving and how is that benefiting you?** Homeowner and Board member access. More up to date web based system allows for less calls by owners that are using the web portal. More efficient check processing when Board members are accessing the web portal to approve invoices ### 17. The support team at TOPS is amazing! **Rating:** 4.0/5.0 stars **Reviewed by:** Katie W. | Small-Business (50 or fewer emp.) **Reviewed Date:** July 01, 2020 **What do you like best about Enumerate?** The product support team at TOPS is amazing! This is a new software for our company and I have found that during the transition Tara and Valerie have been super helpful. If for some reason they don't know an answer to a question I have, they reach out and figure out a way to make it happen. **What do you dislike about Enumerate?** One area of improvement would be on the user side. I have several people who own multiple units that would like to have access to each of them. I was told they had to have a different email for each property to register. For people who invest in condo communities this is prohibitive. I would recommend making that aspect more user friendly. **Recommendations to others considering Enumerate:** Take advantage of TOPS support! **What problems is Enumerate solving and how is that benefiting you?** As I reach out to support I am finding that I am able to learn more about the software to be able to work independently. As a new user, I have found that it is not intuitive and that I rely heavily on support to get the work done. ### 18. Good Program, Improvement Still Needed **Rating:** 3.5/5.0 stars **Reviewed by:** Sara B. | Small-Business (50 or fewer emp.) **Reviewed Date:** January 30, 2020 **What do you like best about Enumerate?** The cloud based access is great, and the program has certainly helped my accounting department become more efficient through the automatic scheduling functions, batch postings, and financial reporting packages. I have also been able to improve my communications as a manager by using the email messaging. Overall this has been a big improvement for my department and being able to remotely access info has been huge for me. The support team is also good, sometimes it takes a while for something to get fixed, but they are responsive and helpful and have talked me through how to perform certain tasks and processes multiple times. They are there to solve problems and also essentially train you, and I appreciate the recent implementation of a dedicated customer service representative who can advocate for requested changes and enhancements. Once you learn the fundamentals of how the system is set up with the codes, I think it is fairly user friendly. **What do you dislike about Enumerate?** This software still has a lot of bugs, and they come out of nowhere, often after a system update, which leads to reports providing inaccurate information, or making certain tasks impossible to do until the bug is fixed. The default reports need some work, for instance, there is no comprehensive owner-resident directory report, and the custom reports are not that user friendly and do not apply globally. I also want to be able to track if emails sent from within the system have been received, there is no email bounce back function. I also don't like that you currently can't export all the contact information input into the system for an owner, it only exports the first phone number or email, so the information is basically stuck inside TOPS. I don't utilize the CCR module because I find it to be too cumbersome to set up, between adding in every possible violation yourself and setting up all the template letters, I decided to use a partner program with more functionality. **Recommendations to others considering Enumerate:** I found that it is very hard to evaluate software without actually using it. If I shop around again, next time I would create a list of things that my current software does that are non negotiable must haves, and ask very pointed questions about the ability of the new products. Also remember that initially you are talking to a salesperson and they don't always know the nitty gritty about what they are selling. **What problems is Enumerate solving and how is that benefiting you?** Tops ONE gives us improved access to our information, it has made our department more efficient for accounting and administrative tasks.We were using a really old database system prior, this is our 3rd year using TOPS ONE and I am happy enough with it. ### 19. Still a work in progress **Rating:** 3.5/5.0 stars **Reviewed by:** Danyelle M. | CEO, Museums and Institutions, Small-Business (50 or fewer emp.) **Reviewed Date:** August 29, 2018 **What do you like best about Enumerate?** -Being able to search across all communities -Being able to upload deposits with a few clicks -Reporting is very easy, when it works -Deleting Journal entries -editing bills -Having all banks in one area -Printing checks -Budget entry is very easy to do **What do you dislike about Enumerate?** -Whenever there is a bug or other issue not easily solved by support, it has to go to 'Development' and we sometimes don't hear back for several weeks -All of the capital letter 'J's look like capital letter 'I's when you view all owners -There is no way to print labels just for tenants, only owners, so we've had to create separate lists in other programs (excel) to do this which is sort of not the point of having one database to do everything for you. -Change more about how the owner access portal works and what the email looks like that owners receive -No quick way to easily identify Board members -no running balance on each GL code, just transactions -non calendar fiscal year Associations seem to be a problem with TOPS [ONE] and Development often gets involved when things don't work **Recommendations to others considering Enumerate:** Make sure you know that all vendors will be global and that you will need to do some clean up and re-coding if you use a third party system for your invoice and payment processing. Only owner balances will come forward and if you bring over the legacy history, the running balance will be all zeros. **What problems is Enumerate solving and how is that benefiting you?** To be fair, there is a lot of functionality in TOPS [ONE] that we aren't using either because we aren't ready to implement those modules or they don't fit with how we do business. There was a lot of trial and error we had to do in the sample community to get the owner access module to work. For instance if an owner has already been invited but hasn't registered and you change their email address and you resend the invite, it still doesn't work. Only works for uninvited owners. Once we get the owner access portal dialed in it will solve a lot of problems for us. **Official Response from Andrea Drennen, CMCA:** > Danyelle, thank you for your honest review. We are always striving to improve our products and services, and we appreciate you acknowledging that. I have submitted your feedback to our product team for future improvements. ### 20. Tops One **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Management Consulting | Small-Business (50 or fewer emp.) **Reviewed Date:** March 05, 2019 **What do you like best about Enumerate?** 1) Unit Owner access to view history, make payments, and see attached documents. 2) Board login Access to view information 3) Ability to make corrections **What do you dislike about Enumerate?** 1) The system is slow to use, wated time to go between fields. 2) Still waiting for the ACH to work. 3) There is no AP batch check run register. The check register the system has is date sensitive, if there is more than one check run a day all the check runs show on the register. **Recommendations to others considering Enumerate:** We have used Tops one for over a month, we are still transitioning and figuring things out. It is slower than the prior software, which frustrates the user. But the online access of unit owner, board members, and employees is great. **What problems is Enumerate solving and how is that benefiting you?** The easy access of board and unit members. ### 21. Love TOPS[ONE] for Property Management **Rating:** 4.0/5.0 stars **Reviewed by:** Michelle F. | Small-Business (50 or fewer emp.) **Reviewed Date:** August 28, 2018 **What do you like best about Enumerate?** I really like that all the communities can be accessed through one login. I also love the template library and how easy it is to customize templates to be used throughout all communities. **What do you dislike about Enumerate?** The accounting portion of the software needs some improvement. I wish that terms could be entered in the Vendor file for automatic calculation of due dates. Also the date input for all the accounting functions is not user friendly because you either have to click through a calendar, or when using the keyboard you have to enter the date with slashes - 01/01/2018. If the current year defaulted and you could enter 0101 and be done entering that would make data entry quicker. The report module - haven't figured out how to customize the reports and can't find help on how to do that. Lastly, the support department is very hard to get ahold of, especially when you are stuck in the middle of something. **Recommendations to others considering Enumerate:** Request training on how to set up the modules and ask for examples of how other companies in your industry are using the various modules like CCR, Work Orders, and Collections. **What problems is Enumerate solving and how is that benefiting you?** Having all communities available and having a global search improves our customer service response and is easier to look up owners accounts when they are on the phone. Cutting down on the time spent on monthly processing due to being able to set up the various assessments within a community so they generate charges through one process. **Official Response from Andrea Drennen, CMCA:** > Michelle, thanks so much for your honest review! I am so glad to hear that TOPS [ONE] is saving you time on processing assessments and searching for data! These are two of the things we really focused on when creating the product. More good news, some of the features you mention that you would like to see are already on our feature request list, so keep an eye on this space (https://www.topssoft.com/blog-home/topic/program-updates)for that update! ### 22. Software has improved alot since it first launched. **Rating:** 4.0/5.0 stars **Reviewed by:** Manny T. | Small-Business (50 or fewer emp.) **Reviewed Date:** August 28, 2018 **What do you like best about Enumerate?** Cloud based & availalble on the go is the best! **What do you dislike about Enumerate?** The inability to actually call someone is frustrating. I have part time employees that need answers when they are here, NOT when 3 days later when nobody is in the office. There are SOOO many features that I wish i could have formal training on. We still don't know how to use or setup these features. **Recommendations to others considering Enumerate:** Be Patient in the learning curve **What problems is Enumerate solving and how is that benefiting you?** Association management, **Official Response from Andrea Drennen, CMCA:** > Manny, thank you so much for your honest review. We couldn't agree more that TOPS [ONE] is getting better by the day, and we are glad you noticed! We have a number of free training webinars on our YouTube channel that you may find helpful, and we add 4 to 6 every month, so go ahead and bookmark it for the future: https://www.youtube.com/user/TOPSSoftware ### 23. TOPS has been helpful in providing help during emergencies. **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Accounting | Small-Business (50 or fewer emp.) **Reviewed Date:** August 28, 2018 **What do you like best about Enumerate?** The support has not been as timely as we wish. However, when we receive the support it is direct and to the point. The customer support reps are good at what they do and meet the needs of our company. **What do you dislike about Enumerate?** The amount of time it takes sometimes to hear from a support representative. **Recommendations to others considering Enumerate:** I would recommend TOPS to property managers to assist with their community association management needs. TOPS is easy to use and produces excellent results. **What problems is Enumerate solving and how is that benefiting you?** TOPS One is helping our franchisee's meet their needs. They are versatile and are able to utilize various partners in community association management. **Official Response from Andrea Drennen, CMCA:** > Thanks so much for sharing your feedback on TOPS [ONE]. We are happy to hear that it is meeting your organization's needs and helping drive your success! It's particularly great that TOPS ONE has been there for you in emergency situations, since it's then that it matters the most! Customer support is the largest team here at TOPS because we place so much importance on helping our clients find success. Unfortunately, we have to help all of our customers, so we cannot always be there when you pick up the phone. What we do have is a wide range of support resources that are available 24/7 to help you find the answers you need, if you cannot wait to talk to one of our experts. Try it and see! http://support.topssoft.com ## Enumerate Discussions - [Do you think TOPS One will ever have the availability to more efficiently and with greater ease create a Master/Sub type plan to allow smaller HOAs within a larger HOA to be managed with the same program?](https://www.g2.com/discussions/49729-do-you-think-tops-one-will-ever-have-the-availability-to-more-efficiently-and-with-greater-ease-create-a-master-sub-type-plan-to-allow-smaller-hoas-within-a-larger-hoa-to-be-managed-with-the-same-program) - 1 comment, 1 upvote - [How to see comments on void checks and adjustments](https://www.g2.com/discussions/40483-how-to-see-comments-on-void-checks-and-adjustments) - 8 comments, 1 upvote - [I'd like to make better reports for my Associations - I watched the training video on this subject but am not making headway.](https://www.g2.com/discussions/35183-i-d-like-to-make-better-reports-for-my-associations-i-watched-the-training-video-on-this-subject-but-am-not-making-headway) - 1 comment, 1 upvote - [IS A WEB-BASED APP WITH RESPONSIVE DESIGN REALLY SUCH A BIG DEAL?](https://www.g2.com/discussions/web-based-app) - 2 comments, 1 upvote - [IS TOPS [ONE] A REPLACEMENT FOR TOPS PROFESSIONAL?](https://www.g2.com/discussions/replacement) - 2 comments, 1 upvote - [View Enumerate pricing details and edition comparison](https://www.g2.com/products/enumerate/reviews?filters%5Bnps_score%5D%5B%5D=4§ion=pricing&secure%5Bexpires_at%5D=2026-08-13+12%3A17%3A05+-0500&secure%5Bsession_id%5D=c80a1b10-14e5-4a79-8bb9-d69c26beb1e3&secure%5Btoken%5D=b80eadc2bbe640495a4914d5bc08892f91ad5f5f5d5fd2b948124cba85c50237&format=llm_user) ## Enumerate Integrations - [FRONTSTEPS](https://www.g2.com/products/frontsteps/reviews) ## Enumerate Features **Communication** - Mass Communication - Calendar - Member Notifications - Digital Bulletin Board - Website Builder **Member Management** - Member Profiles - Member Database **Property Management** - Payment Gateway - Maintenance Requests - Property Management Tools - Community Association Management ## Top Enumerate Alternatives - [AppFolio](https://www.g2.com/products/appfolio/reviews) - 4.6/5.0 (1,021 reviews) - [Buildium](https://www.g2.com/products/buildium/reviews) - 4.4/5.0 (271 reviews) - [Vantaca](https://www.g2.com/products/vantaca/reviews) - 4.4/5.0 (264 reviews)