--- title: Enumerate Reviews meta_title: 'Enumerate Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 131 reviews by the users' company size, role or industry to find out how Enumerate works for a business like yours. aggregate_rating: rating_value: 4.5 review_count: 131 scale: '5' date_modified: '2026-07-17' parent_category: name: Real Estate url: https://www.g2.com/categories/real-estate --- # Enumerate Reviews **Vendor:** Enumerate **Category:** [Community Association Management Software](https://www.g2.com/categories/community-association-management) **Average Rating:** 4.5/5.0 **Total Reviews:** 131 ## About Enumerate Enumerate, formerly known as TOPS, is a best-in-class provider of property management software and payments solutions for community associations, HOAs and condo associations. We make it easier to run associations by digitizing and optimizing their accounting processes, operational workflows, AR & AP payments, and resident engagement, ultimately reducing administrative tasks by over 75%. With tens of thousands of communities and millions of homes managed, Enumerate is a leader in supporting tens of thousands communities across America. ## Enumerate Pros & Cons **What users like:** - Users value the **ease of use** of Enumerate, highlighting its intuitive interface and seamless integration with other systems. (7 reviews) - Users commend the **excellent customer support** from Enumerate, praising their responsiveness and dedication to resolving issues. (5 reviews) - Users love the **customization options** in Enumerate, finding it easy to use and integrative with other systems. (2 reviews) - Users enjoy the **navigation ease** of Enumerate, appreciating its smooth interface and user-friendly accessibility. (2 reviews) - Users value the **global search functionality** of Enumerate, making it easy to access community updates and forms. (2 reviews) - Users praise the **professionalism of staff** at Enumerate, highlighting their helpfulness and prompt support in addressing needs. (2 reviews) - Tenant Management (2 reviews) - Accessibility (1 reviews) - Users value the **centralized management** of Enumerate, benefiting from global search and multi-property linking features. (1 reviews) - Communication (1 reviews) **What users dislike:** - Users experience **poor customer support** , facing delays of up to a week for assistance and limited flexibility in edits. (2 reviews) - Users highlight **poor reporting** features in Enumerate, resulting in challenges with tracking and message revisions. (2 reviews) - Users find **accounting complexity** with Enumerate, citing issues with edits, voids, and tracking sent emails effectively. (1 reviews) - Users face **email management issues** with slow support responses and inflexible tracking and editing capabilities. (1 reviews) - Users find the **limited features** of Enumerate hamper customization, making it difficult to tailor tools to their needs. (1 reviews) - Misleading Advertising (1 reviews) - Navigation Issues (1 reviews) - Users express frustration over **payment issues** , specifically the lack of free ACH payment options for dues assessments. (1 reviews) - System Complexity (1 reviews) ## Enumerate Reviews ### 1. Top quality software **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Small-Business (50 or fewer emp.) **Reviewed Date:** April 14, 2022 **What do you like best about Enumerate?** Very friendly to use. Easy to find what you need. **What do you dislike about Enumerate?** They need to improve the way to do statements and letters. **What problems is Enumerate solving and how is that benefiting you?** I am solving all HOA financial issues. The benefits are to get great and accurate reports. ### 2. The Best Association Management Software! **Rating:** 5.0/5.0 stars **Reviewed by:** Thomas S. | Small-Business (50 or fewer emp.) **Reviewed Date:** December 21, 2020 **What do you like best about Enumerate?** User friendly with great training. Can drill down to track very detailed information. **What do you dislike about Enumerate?** I am a current user and haven't found anything yet that I dislike. **What problems is Enumerate solving and how is that benefiting you?** Interface between TOP's 1 and our banking institution is seamless and superior to what I used in the past and overall support from the TOP's employees is great. ### 3. review for TOPS **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Accounting | Small-Business (50 or fewer emp.) **Reviewed Date:** March 11, 2022 **What do you like best about Enumerate?** How easy it is to search an address up and have all the info pop up **What do you dislike about Enumerate?** I dislike the accounting side of tops because when I show someone their account they don't understand it and I have to explain everything in an outline **What problems is Enumerate solving and how is that benefiting you?** the ease of use. ### 4. Good Support **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Accounting | Small-Business (50 or fewer emp.) **Reviewed Date:** April 15, 2022 **What do you like best about Enumerate?** Quick response tie for support attachments, less paper trail **What do you dislike about Enumerate?** Scheduling reports and understanding AR reports is difficult **Recommendations to others considering Enumerate:** Be patient **What problems is Enumerate solving and how is that benefiting you?** All info in one place. The attachment gallery. Less paper ### 5. Easy to access information. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Small-Business (50 or fewer emp.) **Reviewed Date:** March 11, 2022 **What do you like best about Enumerate?** Quickly find the information you are looking for and it's easy to edit and upload HOA owner information and governing docs, etc. **What do you dislike about Enumerate?** I can't bold or highlight my email text and I can't add our colored company logo to our signature blocks. **What problems is Enumerate solving and how is that benefiting you?** Better communication with owners. ### 6. SWO Review **Rating:** 5.0/5.0 stars **Reviewed by:** Tony V. | C, Small-Business (50 or fewer emp.) **Reviewed Date:** February 17, 2022 **What do you like best about Enumerate?** The integration of data between sections **What do you dislike about Enumerate?** some basic features on reports or data lookup **What problems is Enumerate solving and how is that benefiting you?** Streamined AR paayments, customer processing ### 7. Awesome Support & Ease of Product **Rating:** 5.0/5.0 stars **Reviewed by:** Iris H. | G, Small-Business (50 or fewer emp.) **Reviewed Date:** February 17, 2022 **What do you like best about Enumerate?** Using TOPS one is so easy, and whenever I have a problem, the support team is always there to help. **What do you dislike about Enumerate?** There is nothing that I don't like about tops. **Recommendations to others considering Enumerate:** Switch from your current software to tops **What problems is Enumerate solving and how is that benefiting you?** Easier communication by being albe to email reports to owenrs. ### 8. Streamlined software that makes running the back office easy. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Management Consulting | Small-Business (50 or fewer emp.) **Reviewed Date:** July 02, 2021 **What do you like best about Enumerate?** Simple and easy to use. Good tech support. **What do you dislike about Enumerate?** Occasional glitches, but they do get resolved. **What problems is Enumerate solving and how is that benefiting you?** Making day-to-day office procedures more effective in the long run. ### 9. Game Changer **Rating:** 5.0/5.0 stars **Reviewed by:** Judy B. | Business Operations Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** March 25, 2021 **What do you like best about Enumerate?** I love the reports available and how they can be customized as well as downloaded to extract the data that is needed. I also love the way TOPS Pay works and the convenience that it offers my homeowners as well as myself when it comes to bank reconciliation time. **What do you dislike about Enumerate?** The amount of time it takes to get a response from Customer Service. It has been improving but I still don't believe it is as quick as it should be **Recommendations to others considering Enumerate:** You have to be willing to be patient with Customer Support. It is improving but still has a long way to go. I am currently trying to talk my BOD into using the TOPS website as well. There are so many integratable parts to TOPS that it is a shame not to take advantage of them all. Try to make the time to watch the video tutorials and ask plenty of questions. I would suggest doing the videos close to implementation and conversion time so you remember most of them. It is also a great platform for collecting and managing email addresses for your members which will allow you to do many things, i.e. electronic voting, email blasts, etc. **What problems is Enumerate solving and how is that benefiting you?** Data base capable of storing information for our main HOA and the subordinate HOAs within it - similar to a Master/Sub plan. My HOA has over 3900 properties divided into over 65 units with 65 different sets of restrictions. TOPS allows me to sort the data as I need it for reporting purposes and for use within the different units as well as the entire HOA. This has freed up a lot of my time in creating excel spreadsheets. I also love the Owners' Portal. I hope to see more added to it in the future, but the portal itself has probably cut in half the number of phone calls that come into our office. ### 10. I really love the step by step instructional videos **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Management Consulting | Small-Business (50 or fewer emp.) **Reviewed Date:** February 17, 2022 **What do you like best about Enumerate?** Easy step by step instructions on utilizing platform **What do you dislike about Enumerate?** the limited space for files to be downloaded **What problems is Enumerate solving and how is that benefiting you?** Going paperless with applications in office ### 11. TOPS support team is wonderful! TOPS software is easy to use **Rating:** 5.0/5.0 stars **Reviewed by:** barbara j. | Small-Business (50 or fewer emp.) **Reviewed Date:** December 21, 2020 **What do you like best about Enumerate?** TOPS One's clean non fussy website. Functions are logically laid out which creates efficiency. We converted from TOPs pro to TOPSONE and we have been able to stream line our daily accounting transactions and love that we have access to our data 24/7/365. Its highly useful at Board meetings as we can quickly retrieve documents and answers questions. Love the multi-use profile and access. **What do you dislike about Enumerate?** It really not a dislike, but I would love more training webinars. The webinars posted on the help website are a great resource and its like having your own personal techie anytime you need a quick refresher . Setting up Board preferences is a bit complicated. Setting up notices and letter templates could be expanded. A few more description fields in the general ledger would be helpful. Add access to more field to allow the user to create customized reports. **Recommendations to others considering Enumerate:** I would recommend property management companies consider TOPS ONE to streamline and centralize data processing. The upgrade has reduced the amount of time we spend processing paper work to allow us more time to interact with our clients. I appreciate that TOPS continuously is keeping up with technology and creating new functions that support property management companies. Being an accountant, I appreciate the software is designed to properly record transactions in accordance to GAAP. **What problems is Enumerate solving and how is that benefiting you?** Remote accessibility was one of our main problems which has been resolved with TOPS One. Centralization of data has been benefit that we had not initially considered that has surprisingly reduced repetitive questions. We also started to use the user task list which has helped us keep track of deadlines. ### 12. Growing software with potential **Rating:** 4.0/5.0 stars **Reviewed by:** Kimberly M. | Small-Business (50 or fewer emp.) **Reviewed Date:** September 02, 2020 **What do you like best about Enumerate?** I like the current relativity of the software. I think that they have potential to be at the top. **What do you dislike about Enumerate?** The reduction in personalized customer service. I think that the major growth issues cause issues for businesses that can be detrimental. I truly valued the customer service that backed the product. This has diminished due to revamping for territorial customer support. **Recommendations to others considering Enumerate:** I was sold on Tops One as a product mainly because of the personalized customer service that was attached. When a product "works" this is not so important, but with a growing product you need one on one, quick and consistent support. The company has recently reduced this type of customer service and that would be the biggest draw back when you need support when things are not working. I turn in support tickets multiple times per week so customer support is very important. **What problems is Enumerate solving and how is that benefiting you?** Mainly I am trying to solve the 500 error when Tops server has issues that prevent the program from working. This is a large issue that has not been resolved consistently. ### 13. Great upgrade from TopsPro **Rating:** 5.0/5.0 stars **Reviewed by:** Marilyn P. | Customer Service Representative, Small-Business (50 or fewer emp.) **Reviewed Date:** December 15, 2020 **What do you like best about Enumerate?** I really like how user friendly and transparent the system is. It has made it a lot easier for us to communicate with our owners and for out support team to easily train. New employees understand the system a lot more than TOPSPro. Statements are saved as PDFs and are super easy to find. **What do you dislike about Enumerate?** I do not think there is much I do not like about TOPSOne. It is very user friendly. The learning curve from using Tops Pro for so long is a bit, but with a little bit of practice I am sure this will be overcome. I do not really like the search bar up top. I wish there was a place to just search by name, address, account number. Sometimes I'll put in an account number and click enter and nothing happens. So I have to put it back in and search the results to find the account I am looking for. I wish it was more like TOPSPro where you would put in the account #, click enter, and the account would populate automatically. I do think the accounting side of it might be a little too easy to change and delete certain entries, but so far we have not had any issues. Add/Waive is a little confusing since you have to add $0 in the prepaid area if not it does not allow you to make any changes. **Recommendations to others considering Enumerate:** I think it is a great upgrade from TopsPro and everyone should give it a chance. **What problems is Enumerate solving and how is that benefiting you?** There are a lot of new perks TOPS one has. When sending statements, I really love that the statements can be saved as a PDF. This is very helpful since homeowners usually ask for a copy if they lost theirs. Training employees has also been a problem we had because TOPSpro was not as user friendly. The way the ledgers print is also better than the older system. Homeowner upgrades are easier and the integrations with other systems is also great. When adjustments are made to the account, it is very clear who make the adjustment, so if there is an error we can go back and find who did it . ### 14. New Property Management Company - First Management Software Experience **Rating:** 5.0/5.0 stars **Reviewed by:** Loree V. | Small-Business (50 or fewer emp.) **Reviewed Date:** December 22, 2020 **What do you like best about Enumerate?** The combination of all property management features allows for ease in working in an Association. Additionally, TOPS is continually improving the product with helpful items, again making our work easier. **What do you dislike about Enumerate?** Some glitches in moving around the system when working on an issue. You can't go back to where you were - instead you are required to reset your fields each time. Also looking for improvements on the email side that will allow for improved appearance, writing options, inserts, and more. I'm hopeful that this will be resolved soon. **Recommendations to others considering Enumerate:** Very easy to use once familiar with TOPS One and support team are very helpful. **What problems is Enumerate solving and how is that benefiting you?** I've been on a learning curve since this was all new to me. Now that I understand it better, I appreciate the AP, AR, Reports, and other services in the package. ### 15. The implementation process was amazingly easy!!! **Rating:** 5.0/5.0 stars **Reviewed by:** Lori Y. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** March 25, 2021 **What do you like best about Enumerate?** Going to a program that can be used anywhere, the support has been fantastic. **What do you dislike about Enumerate?** That inputting to set up a new Association takes so many steps and is way longer then the prior Tops program. **Recommendations to others considering Enumerate:** I would highly recommend this company and software. Making a change was so easy in comparison to other products on the market. **What problems is Enumerate solving and how is that benefiting you?** Board Members Visability/Using the Portals has been the biggest benefit. ### 16. Great Solution for HOA Managers **Rating:** 5.0/5.0 stars **Reviewed by:** Richard C. | Small-Business (50 or fewer emp.) **Reviewed Date:** December 21, 2020 **What do you like best about Enumerate?** Tops One effectively replaced two separate databases which we have been using for years into one simple, fast platform that is much easier to use and access. **What do you dislike about Enumerate?** Set up is a bit complicated, and as a small firm with no IT department, it's been up to me to burn the literal midnight oil to get transitioned into Tops, but the results so far have made it worth it.. **Recommendations to others considering Enumerate:** After looking at many options on the market, i am confident that I made the right choice in using Tops One. Previous iterations of Tops were not to my liking, but I really like Tops One and i am quite happy i made the transition. **What problems is Enumerate solving and how is that benefiting you?** Not having to constantly double enter and synchronize our operating databases is a tremendous time saver, and more importantly, gives a higher degree of accuracy in our record keeping. This is truly a one step solutions which we had been struggling with for years. ### 17. Resort Manager new experience with TOPs **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Small-Business (50 or fewer emp.) **Reviewed Date:** March 25, 2021 **What do you like best about Enumerate?** Initial benefit is having capabilities that support the entire operation vs only accounting. Allows more than one user access to different sections. Board Members and Committee members can be given specific rights to view areas of concerns. **What do you dislike about Enumerate?** Would like to see an audit log to track any changes made. Would also like to see a reservations system added. **What problems is Enumerate solving and how is that benefiting you?** TOPs interfaces with our Website , so owners can make changes to information on website and it updates TOPs. Elections process is easier to maintain due to owner information. Data retention to update, track and manage CCR's. Record accounting process runs smoother. ### 18. Awesome! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Accounting | Small-Business (50 or fewer emp.) **Reviewed Date:** March 02, 2021 **What do you like best about Enumerate?** I love how simple it is to use! Even if you have a question the help bar typically has your answer or a quick support ticket will help! **What do you dislike about Enumerate?** I wish we could have a prepaid code for more than one assessment! **What problems is Enumerate solving and how is that benefiting you?** The problem I am able to solve is being able to enter all owners information in one place. The benefits are the ease of use! I love that I can send statements and memos to all my homeowners who receive communication by emails. I also love that I can print the same information for those who prefer printed communication! ### 19. User Friendly Modern Software **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Facilities Services | Small-Business (50 or fewer emp.) **Reviewed Date:** December 01, 2020 **What do you like best about Enumerate?** I like how user friendly this software is. It has made training new employees on it a breeze. It also had a fresh, modern look to it which I think makes it easy to navigate and less intimidating than outdated systems. **What do you dislike about Enumerate?** There are a few aspects of TOPS Pro that are not available in TOPS One that would be useful. The separate note sections in TOPS Pro made it easy to view notes on the property/owner. That is not available in TOPS One. The comments go in the activity feed and get buried easily so they are not quick reference like they were in TOPS Pro. **What problems is Enumerate solving and how is that benefiting you?** The user portals have been very beneficial for our homeowners making payments and viewing their account. The fact that it is internet based is also a benefit that we do not have to constantly check for updates. ### 20. Good but could be improved **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Real Estate | Small-Business (50 or fewer emp.) **Reviewed Date:** March 04, 2021 **What do you like best about Enumerate?** I like that it is a web based program. They seem to want to improve and want feedback. **What do you dislike about Enumerate?** Takes too long to get improvements done or glitches fixed. No way to download attachments for document review and/or to pass on to a new management company. Too many 'custom' fields that a management company should allow to be 'standard' for their practice. And things they DEFINATELY should have for a management company (such as adding a management company as a type of 'owner' - how that's not been done in all this time is beyond me. **What problems is Enumerate solving and how is that benefiting you?** No idea. ### 21. Tops Review **Rating:** 2.0/5.0 stars **Reviewed by:** Verified User in Management Consulting | Mid-Market (51-1000 emp.) **Reviewed Date:** March 07, 2019 **What do you like best about Enumerate?** Hard to say right now, half my office is frustrated **What do you dislike about Enumerate?** Lack of response from customer support. We cant get answers and its killing us. We're are starting to look at other options as a backup, we're concerned Tops is having internal issues which is creating the lack of returned calls and action. Will Tops be around in a few years? **Recommendations to others considering Enumerate:** Tops One still has some accounting bugs to work out which we're working with them on. The extended portal is not reliable and progress is slow at best to make it better **What problems is Enumerate solving and how is that benefiting you?** more user friendly ### 22. Well thought out product **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Real Estate | Small-Business (50 or fewer emp.) **Reviewed Date:** June 18, 2021 **What do you like best about Enumerate?** Tops One allows me to perform my management duties more efficiently . **What do you dislike about Enumerate?** I would prefer if Tops One included a payroll module. **Recommendations to others considering Enumerate:** Take the leap! Our company switched from Tops Professional to Tops One. One is a better product to use and is providing a savings to our company. **What problems is Enumerate solving and how is that benefiting you?** I am able to maintain the same information in Tops One that was provided to our owners in our website. We no longer need a website for our owners. ### 23. Pretty good all around management software package **Rating:** 3.5/5.0 stars **Reviewed by:** Jeremy S. | Officer, Small-Business (50 or fewer emp.) **Reviewed Date:** March 01, 2021 **What do you like best about Enumerate?** The user interface is pretty easy to navigate **What do you dislike about Enumerate?** One of the down sides is that you can no longer call Into the office if you have a question and we were given an account rep we really liked and then they move territories around and we lost her. **Recommendations to others considering Enumerate:** To each is to own, some features you will love, others you will not. **What problems is Enumerate solving and how is that benefiting you?** The problem that is being solved is that it is a more functional system then say a quick books ### 24. Love the continual updates and enhancements. **Rating:** 5.0/5.0 stars **Reviewed by:** Kim M. | Small-Business (50 or fewer emp.) **Reviewed Date:** December 15, 2020 **What do you like best about Enumerate?** I love that Tops One is continually evolving and enhancing the platform to meet the needs of an ever changing and demanding industry. **What do you dislike about Enumerate?** Currently, I do not dislike anything. I do wish we had a great ARC process but I trust it will come. **Recommendations to others considering Enumerate:** This is my go to solution based on the continual updates and great support team. **What problems is Enumerate solving and how is that benefiting you?** I love the communication tools and automation features. As each enhancement comes out I’m able to accomplish more, faster. ### 25. Tops One provides a great product, I have used throughout the years, has become very user friendly. **Rating:** 5.0/5.0 stars **Reviewed by:** Kevin Y. | Community Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** March 02, 2021 **What do you like best about Enumerate?** again, the ability to move around the program. **What do you dislike about Enumerate?** sometimes multiple screens to get to one area. **Recommendations to others considering Enumerate:** IF YOU ARE NEEDING A COMMUNITY ASSOCIATION BASED PROGRAM USE TOPS ONE. **What problems is Enumerate solving and how is that benefiting you?** they are usually quick when a ticket is sent in to resolve a problem. ### 26. Support is wonderful, patient, and extremely helpful. **Rating:** 5.0/5.0 stars **Reviewed by:** Jamie M. | Association Administrator, Small-Business (50 or fewer emp.) **Reviewed Date:** January 18, 2021 **What do you like best about Enumerate?** It most helpful to me when I can share the screen with support to be able to watch and learn. **What do you dislike about Enumerate?** The only complaint I would have is sometimes it takes a little too long to get a response; only because when there is a problem with financials you want to be able to fix it quickly. **What problems is Enumerate solving and how is that benefiting you?** Account payable and bank recs. ### 27. Very user friendly cloud base software **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Accounting | Small-Business (50 or fewer emp.) **Reviewed Date:** June 22, 2021 **What do you like best about Enumerate?** Intergration between different platforms **What do you dislike about Enumerate?** Doesn't have the fact sheet like TOPS PRO or IQ **What problems is Enumerate solving and how is that benefiting you?** Communications between owners, renters and board members. ### 28. Great Platform **Rating:** 5.0/5.0 stars **Reviewed by:** Ken M. | Mid-Market (51-1000 emp.) **Reviewed Date:** December 21, 2020 **What do you like best about Enumerate?** Easy to use, move through profiles efficiently. They are always willing to listen and improve and they are regularly doing updates and upgrades. **What do you dislike about Enumerate?** I can't think of anything I dislike. Great job guys and gals. **What problems is Enumerate solving and how is that benefiting you?** Getting statements out and compliance letters sent to communities was always a time consuming chore. With TOPS it is a simple couple of clicks and their out. Those were huge headaches before this platform. ### 29. Tops One Review **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Management Consulting | Small-Business (50 or fewer emp.) **Reviewed Date:** March 04, 2021 **What do you like best about Enumerate?** convenience of be able to check accounts from any computer or smart phone / tablet **What do you dislike about Enumerate?** Not easy to always get the answer to ways to do things without calling support **What problems is Enumerate solving and how is that benefiting you?** Homeowner and Board member access. More up to date web based system allows for less calls by owners that are using the web portal. More efficient check processing when Board members are accessing the web portal to approve invoices ### 30. Excellent customer service **Rating:** 5.0/5.0 stars **Reviewed by:** Sheldon W. | Association Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** February 24, 2021 **What do you like best about Enumerate?** Prompt, professional service and expeditious resolution of any technical issues. **What do you dislike about Enumerate?** We have no complaints about the quality of the product or service. **What problems is Enumerate solving and how is that benefiting you?** The automation of everyday tasks has saved countless hours of our valuable time. ### 31. Tops One **Rating:** 5.0/5.0 stars **Reviewed by:** Scott H. | Small-Business (50 or fewer emp.) **Reviewed Date:** December 15, 2020 **What do you like best about Enumerate?** The team at Tops listens to our needs and treats us like a partner. The software is saving us time and only getting better. **What do you dislike about Enumerate?** Nothing at all. Great customer support the support team is amazing. **Recommendations to others considering Enumerate:** changing software is a lot of work, make the move it will be worth it. **What problems is Enumerate solving and how is that benefiting you?** We have saved time with auto reconciliation and bill entry. ### 32. HOA Management software review **Rating:** 1.0/5.0 stars **Reviewed by:** Verified User in Accounting | Small-Business (50 or fewer emp.) **Reviewed Date:** August 10, 2020 **What do you like best about Enumerate?** Cost is affordable at only $0.50 per door. **What do you dislike about Enumerate?** Their support is by far the worse I have ever experienced. After three days when I submitted a ticket for support I still did not get a callback to resolve a simple problem of adding a new user. I had to threaten them of changing software companies and 10 minutes they called me. This happens to all of our employee and they have pretty much just given up on their support now. **Recommendations to others considering Enumerate:** I would recommend Vantaca or AppFolio who has better support and about the same user friendly as Tops one. Both are also web-base software. **What problems is Enumerate solving and how is that benefiting you?** We are currently shopping for another software company due to their lack of support. We would rather pay a higher price and not lose business for better support. I have not realized any benefits of Tops One other than being web based when we changed to them from Tops Pro. ### 33. TOPS has been there for me my entire Community Management Career **Rating:** 5.0/5.0 stars **Reviewed by:** Denise B. | Community Associations Institute Manager Member, Mid-Market (51-1000 emp.) **Reviewed Date:** December 21, 2020 **What do you like best about Enumerate?** I find the tutorials and frequent webinars to be very helpful. If you find yourself stuck on a task you can always refer back. **What do you dislike about Enumerate?** Right now I would say the downside is not being able to re-open a work order if you accidentally close it. **What problems is Enumerate solving and how is that benefiting you?** Being able to send homeowners a link to their accounts is such a time saver! The resident portal also saves time as the resident's can view their account before contacting us. ### 34. Great experience with TOPS Upgrade **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Real Estate | Small-Business (50 or fewer emp.) **Reviewed Date:** August 25, 2020 **What do you like best about Enumerate?** We recently upgrade to TOPS One from the remote login TOPS and I have found the upgrade to be very user friendly and I am now able to do more on my phone than I ever thought possible, which has been very helpful these last few months! **What do you dislike about Enumerate?** The only downside I have experienced is in the financial reporting. Our Board preferred the layout of the reports in the old TOPS but I am hopeful we can redesign them to match. **Recommendations to others considering Enumerate:** I have used many versions of TOPS for over a decade and they continue to improve the product. I am amazed at what I can now do remotely. It is wonderful! **What problems is Enumerate solving and how is that benefiting you?** Working remotely has been much easier with TOPS One. I am able to "be at my desk" wherever I happen to be. ### 35. Wonderful customer service! **Rating:** 5.0/5.0 stars **Reviewed by:** Wendy G. | On-site Property Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** December 21, 2020 **What do you like best about Enumerate?** The customer service has been great. I like being able to use the Youtube videos as well. **What do you dislike about Enumerate?** Sometimes it seems like certain processes have too many steps **What problems is Enumerate solving and how is that benefiting you?** Better ability for completing all aspects of financials. AR/AP/Resale, etc. ### 36. Favorite Software **Rating:** 5.0/5.0 stars **Reviewed by:** Brittany G. | Small-Business (50 or fewer emp.) **Reviewed Date:** December 21, 2020 **What do you like best about Enumerate?** Convenience of accessing everything I need **What do you dislike about Enumerate?** Sometimes it runs a little slow, but that’s expected when there is a lot of usage. **Recommendations to others considering Enumerate:** It’s an easy one stop shop! **What problems is Enumerate solving and how is that benefiting you?** Answering majority of all questions I’m asked ### 37. Good accounting program for condominiums. **Rating:** 5.0/5.0 stars **Reviewed by:** Art F. | Mid-Market (51-1000 emp.) **Reviewed Date:** December 15, 2020 **What do you like best about Enumerate?** Able to edit previous transactions. We were able to discontinue an expensive off-site server when changing to Tops One. **What do you dislike about Enumerate?** Only shows last 30 days on lookup windows, i.e owners history, a/p history, etc. **What problems is Enumerate solving and how is that benefiting you?** Much easier closing procedures. ### 38. The support team at TOPS is amazing! **Rating:** 4.0/5.0 stars **Reviewed by:** Katie W. | Small-Business (50 or fewer emp.) **Reviewed Date:** July 01, 2020 **What do you like best about Enumerate?** The product support team at TOPS is amazing! This is a new software for our company and I have found that during the transition Tara and Valerie have been super helpful. If for some reason they don't know an answer to a question I have, they reach out and figure out a way to make it happen. **What do you dislike about Enumerate?** One area of improvement would be on the user side. I have several people who own multiple units that would like to have access to each of them. I was told they had to have a different email for each property to register. For people who invest in condo communities this is prohibitive. I would recommend making that aspect more user friendly. **Recommendations to others considering Enumerate:** Take advantage of TOPS support! **What problems is Enumerate solving and how is that benefiting you?** As I reach out to support I am finding that I am able to learn more about the software to be able to work independently. As a new user, I have found that it is not intuitive and that I rely heavily on support to get the work done. ### 39. Best Customer Service / Software Training JUST LOVE IT! **Rating:** 5.0/5.0 stars **Reviewed by:** Wendy M. G. | Bonding Program Coordinator, Small-Business (50 or fewer emp.) **Reviewed Date:** October 09, 2020 **What do you like best about Enumerate?** WOW where can I start? The training and follow up experience with Ms. Jusino as a customer service has been amazing in our transition process ( very professional and patient with our hundred questions). As a manager I love this platform and I highly recommend to purchase their services. Definitely best decision made! Great software, excellent team to work with! **What do you dislike about Enumerate?** Not complaints at all. The platform is well structured **Recommendations to others considering Enumerate:** Get it to resolve your management problems. Again great platform, excellent customer service support. **What problems is Enumerate solving and how is that benefiting you?** Fast and organize way to pull information for our hundreds of customers . Great reports! ### 40. HOA Management All in One **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Accounting | Small-Business (50 or fewer emp.) **Reviewed Date:** December 28, 2020 **What do you like best about Enumerate?** Easy setup, easy processing and the support pages and videos are useful. Universal Property Management Platform **What do you dislike about Enumerate?** Form letters are not the same as previous versions of Tops **What problems is Enumerate solving and how is that benefiting you?** No longer need to process manual work orders. Tops pay setup is a breeze. Processing times are quick. ### 41. The program is very easy to use. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Small-Business (50 or fewer emp.) **Reviewed Date:** August 27, 2018 **What do you like best about Enumerate?** The Support Team responds quickly and is very helpful , at times even going above and beyond. **What do you dislike about Enumerate?** I am old school and still long for the days of being able to pick up the phone and have my questions answered. But their support button is helpful and my questions or requests are followed up quickly! **What problems is Enumerate solving and how is that benefiting you?** The HOA I manage was not using any software for their community. I viewed 3 other software companies and felt this was a good fit. **Official Response from Andrea Drennen, CMCA:** > So glad you've found TOPS [ONE] easy to use. When our team hears feedback like this, they carry a big smile on their face all day! ### 42. I find Tops One very user friendly with prompt response and support from Tops staff when needed **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Commercial Real Estate | Small-Business (50 or fewer emp.) **Reviewed Date:** December 21, 2020 **What do you like best about Enumerate?** That it's internet based and I can log in from any device **What do you dislike about Enumerate?** Nothing major that I can think of right now **What problems is Enumerate solving and how is that benefiting you?** Having all information for communities in one place. Being able to print reports with data unique to each community. ### 43. Good Program, Improvement Still Needed **Rating:** 3.5/5.0 stars **Reviewed by:** Sara B. | Small-Business (50 or fewer emp.) **Reviewed Date:** January 30, 2020 **What do you like best about Enumerate?** The cloud based access is great, and the program has certainly helped my accounting department become more efficient through the automatic scheduling functions, batch postings, and financial reporting packages. I have also been able to improve my communications as a manager by using the email messaging. Overall this has been a big improvement for my department and being able to remotely access info has been huge for me. The support team is also good, sometimes it takes a while for something to get fixed, but they are responsive and helpful and have talked me through how to perform certain tasks and processes multiple times. They are there to solve problems and also essentially train you, and I appreciate the recent implementation of a dedicated customer service representative who can advocate for requested changes and enhancements. Once you learn the fundamentals of how the system is set up with the codes, I think it is fairly user friendly. **What do you dislike about Enumerate?** This software still has a lot of bugs, and they come out of nowhere, often after a system update, which leads to reports providing inaccurate information, or making certain tasks impossible to do until the bug is fixed. The default reports need some work, for instance, there is no comprehensive owner-resident directory report, and the custom reports are not that user friendly and do not apply globally. I also want to be able to track if emails sent from within the system have been received, there is no email bounce back function. I also don't like that you currently can't export all the contact information input into the system for an owner, it only exports the first phone number or email, so the information is basically stuck inside TOPS. I don't utilize the CCR module because I find it to be too cumbersome to set up, between adding in every possible violation yourself and setting up all the template letters, I decided to use a partner program with more functionality. **Recommendations to others considering Enumerate:** I found that it is very hard to evaluate software without actually using it. If I shop around again, next time I would create a list of things that my current software does that are non negotiable must haves, and ask very pointed questions about the ability of the new products. Also remember that initially you are talking to a salesperson and they don't always know the nitty gritty about what they are selling. **What problems is Enumerate solving and how is that benefiting you?** Tops ONE gives us improved access to our information, it has made our department more efficient for accounting and administrative tasks.We were using a really old database system prior, this is our 3rd year using TOPS ONE and I am happy enough with it. ### 44. TOPS[ONE] MAKES MY WORK LIFE EASIER, the people are amazing **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Real Estate | Small-Business (50 or fewer emp.) **Reviewed Date:** December 21, 2020 **What do you like best about Enumerate?** Accessibility, navigation, communication between owners with owner access..the staff behind TOPS. **What do you dislike about Enumerate?** customizable reports is not the easiest. I would like to see the reports that came form TOPS Pro. Allow owners to make reoccurring payments to build up credits. **What problems is Enumerate solving and how is that benefiting you?** I love the time I am saved using this software. ### 45. Great TOPS ONE **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Small-Business (50 or fewer emp.) **Reviewed Date:** December 16, 2020 **What do you like best about Enumerate?** Very easy to navigate from different windows. **What do you dislike about Enumerate?** on the main screen, doesn't have enough info. **Recommendations to others considering Enumerate:** Great product **What problems is Enumerate solving and how is that benefiting you?** Fast info from tabs to tabs ### 46. Great Company and Good Customer Service **Rating:** 4.5/5.0 stars **Reviewed by:** Regina J. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 09, 2020 **What do you like best about Enumerate?** The online help center is the best when you are looking for a quick answer to an issue. It is easy to read and understand how to work in the software and there are so many topics that relate to each other. It is really helpful when you just need a quick answer. I have found that I use the help center almost daily to find a solution not just for myself, but for our teammates as well. **What do you dislike about Enumerate?** It sometimes takes a while to get an answer and sometimes you have "chase" your answer. Thankfully, most things have been resolved without too much difficulty. The new ticket creator has really helped in drilling down on what the issue is so that you get an answer. **Recommendations to others considering Enumerate:** Do the demo. The associate that helped us with the demo made a lot of the difference when selecting the product that we would use for our company. We talked to several vendors before settling on TOPS One. After we agreed to move forward, the staff was great about helping us get all of our information together to be entered. I'd also recommend utilizing the training sessions. This was of great help to our staff in learning the system. Of course the training can't teach you everything, so being invested in learning how to work in the system by using all of their on-line videos is also very helpful. **What problems is Enumerate solving and how is that benefiting you?** Right off, I can think of three major ways that the system solves problems. 1.) The system allows you to keep better records. We have found less issues with address issues with mailings because everyone is working with the same information. In the past, we have had issues with a lot of mail being returned due to an address issue. This has been solved since owners can log-in and let us know if they need to temporarily change their address. 2.) It is also a time saver; people can log in and find the answers themselves without someone having to stop what they are doing to look up the information. It is especially helpful to our accounting department since homeowners can log-in to see their account balances and recent payments. This saves so much time where they are not answering the same question of how much I owe. 3.) Communication with the owners can be accomplished right from the system. The system allows us to send emails to specific groups right within the system. ### 47. TOPs One **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Management Consulting | Small-Business (50 or fewer emp.) **Reviewed Date:** December 21, 2020 **What do you like best about Enumerate?** The software continues to improve with each upgrade and addition **What do you dislike about Enumerate?** The resolution of service tickets could be faster. **What problems is Enumerate solving and how is that benefiting you?** We are able to streamline our accounting and owner platforms. The owner portal and board access make reporting and response time faster and more improved. ### 48. The implementation team is awesome **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Real Estate | Small-Business (50 or fewer emp.) **Reviewed Date:** June 22, 2020 **What do you like best about Enumerate?** This program has been very user friendly. I have had very little trouble finding the answers to our questions on their help pages or with the help of a TOPSONE team memeber. Being web based has been extremely useful with the way we are having to work during COVID **What do you dislike about Enumerate?** I haven't found anything about this program that has not been user friendly. Navigating around each community has been especially easy. **Recommendations to others considering Enumerate:** If you are looking for user friendly with all the bells and whistles, this is the one! **What problems is Enumerate solving and how is that benefiting you?** I especially like having the homeowners being in charge of their own payments and how they get paid, using a credit card or a bank account. I no longer have to generate ACH and be responsible for getting their bank information into the system ### 49. Makes my work flow easier **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Management Consulting | Mid-Market (51-1000 emp.) **Reviewed Date:** October 21, 2020 **What do you like best about Enumerate?** Being able to pull up past records with ease **What do you dislike about Enumerate?** That I have to hit “GO” when entering a address on a new CCR or Work Order **What problems is Enumerate solving and how is that benefiting you?** The ease of sending reports quicker ### 50. We used to use Tops Pro and the switch was definitely something we needed. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Accounting | Small-Business (50 or fewer emp.) **Reviewed Date:** December 15, 2020 **What do you like best about Enumerate?** the responsiveness of your associates and their helpfulness. **What do you dislike about Enumerate?** nothing at all. this program is great and meets our needs **Recommendations to others considering Enumerate:** Definitely an asset to our company **What problems is Enumerate solving and how is that benefiting you?** more people using tops pay. This eliminates a lot of data entry and running to the bank. ## Enumerate Discussions - [Do you think TOPS One will ever have the availability to more efficiently and with greater ease create a Master/Sub type plan to allow smaller HOAs within a larger HOA to be managed with the same program?](https://www.g2.com/discussions/49729-do-you-think-tops-one-will-ever-have-the-availability-to-more-efficiently-and-with-greater-ease-create-a-master-sub-type-plan-to-allow-smaller-hoas-within-a-larger-hoa-to-be-managed-with-the-same-program) - 1 comment, 1 upvote - [How to see comments on void checks and adjustments](https://www.g2.com/discussions/40483-how-to-see-comments-on-void-checks-and-adjustments) - 8 comments, 1 upvote - [I'd like to make better reports for my Associations - I watched the training video on this subject but am not making headway.](https://www.g2.com/discussions/35183-i-d-like-to-make-better-reports-for-my-associations-i-watched-the-training-video-on-this-subject-but-am-not-making-headway) - 1 comment, 1 upvote - [IS A WEB-BASED APP WITH RESPONSIVE DESIGN REALLY SUCH A BIG DEAL?](https://www.g2.com/discussions/web-based-app) - 2 comments, 1 upvote - [IS TOPS [ONE] A REPLACEMENT FOR TOPS PROFESSIONAL?](https://www.g2.com/discussions/replacement) - 2 comments, 1 upvote - [View Enumerate pricing details and edition comparison](https://www.g2.com/products/enumerate/reviews?page=2§ion=pricing&secure%5Bexpires_at%5D=2026-07-17+16%3A55%3A17+-0500&secure%5Bsession_id%5D=38df6c1c-88b9-4d74-a64e-b81e2c32e320&secure%5Btoken%5D=9bcf84b71aadd8a2a4d1e80da10bb3091dcf81785edbcb72179a929232276a7d&format=llm_user) ## Enumerate Integrations - [FRONTSTEPS](https://www.g2.com/products/frontsteps/reviews) ## Enumerate Features **Communication** - Mass Communication - Calendar - Member Notifications - Digital Bulletin Board - Website Builder **Member Management** - Member Profiles - Member Database **Property Management** - Payment Gateway - Maintenance Requests - Property Management Tools - Community Association Management ## Top Enumerate Alternatives - [AppFolio](https://www.g2.com/products/appfolio/reviews) - 4.6/5.0 (1,021 reviews) - [Buildium](https://www.g2.com/products/buildium/reviews) - 4.4/5.0 (269 reviews) - [Vantaca](https://www.g2.com/products/vantaca/reviews) - 4.4/5.0 (264 reviews)