--- title: Enumerate Reviews meta_title: 'Enumerate Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 131 reviews by the users' company size, role or industry to find out how Enumerate works for a business like yours. aggregate_rating: rating_value: 4.5 review_count: 131 scale: '5' date_modified: '2026-08-07' parent_category: name: Real Estate url: https://www.g2.com/categories/real-estate --- # Enumerate Reviews **Vendor:** Enumerate **Category:** [Community Association Management Software](https://www.g2.com/categories/community-association-management) **Average Rating:** 4.5/5.0 **Total Reviews:** 131 ## About Enumerate Enumerate, formerly known as TOPS, is a best-in-class provider of property management software and payments solutions for community associations, HOAs and condo associations. We make it easier to run associations by digitizing and optimizing their accounting processes, operational workflows, AR & AP payments, and resident engagement, ultimately reducing administrative tasks by over 75%. With tens of thousands of communities and millions of homes managed, Enumerate is a leader in supporting tens of thousands communities across America. ## Enumerate Pros & Cons **What users like:** - Users value the **ease of use** of Enumerate, highlighting its intuitive interface and seamless integration with other systems. (7 reviews) - Users commend the **excellent customer support** from Enumerate, praising their responsiveness and dedication to resolving issues. (5 reviews) - Users love the **customization options** in Enumerate, finding it easy to use and integrative with other systems. (2 reviews) - Users enjoy the **navigation ease** of Enumerate, appreciating its smooth interface and user-friendly accessibility. (2 reviews) - Users value the **global search functionality** of Enumerate, making it easy to access community updates and forms. (2 reviews) - Users praise the **professionalism of staff** at Enumerate, highlighting their helpfulness and prompt support in addressing needs. (2 reviews) - Tenant Management (2 reviews) - Accessibility (1 reviews) - Users value the **centralized management** of Enumerate, benefiting from global search and multi-property linking features. (1 reviews) - Communication (1 reviews) **What users dislike:** - Users experience **poor customer support** , facing delays of up to a week for assistance and limited flexibility in edits. (2 reviews) - Users highlight **poor reporting** features in Enumerate, resulting in challenges with tracking and message revisions. (2 reviews) - Users find **accounting complexity** with Enumerate, citing issues with edits, voids, and tracking sent emails effectively. (1 reviews) - Users face **email management issues** with slow support responses and inflexible tracking and editing capabilities. (1 reviews) - Users find the **limited features** of Enumerate hamper customization, making it difficult to tailor tools to their needs. (1 reviews) - Misleading Advertising (1 reviews) - Navigation Issues (1 reviews) - Users express frustration over **payment issues** , specifically the lack of free ACH payment options for dues assessments. (1 reviews) - System Complexity (1 reviews) ## Enumerate Reviews ### 1. Tops Review **Rating:** 2.0/5.0 stars **Reviewed by:** Verified User in Management Consulting | Mid-Market (51-1000 emp.) **Reviewed Date:** March 07, 2019 **What do you like best about Enumerate?** Hard to say right now, half my office is frustrated **What do you dislike about Enumerate?** Lack of response from customer support. We cant get answers and its killing us. We're are starting to look at other options as a backup, we're concerned Tops is having internal issues which is creating the lack of returned calls and action. Will Tops be around in a few years? **Recommendations to others considering Enumerate:** Tops One still has some accounting bugs to work out which we're working with them on. The extended portal is not reliable and progress is slow at best to make it better **What problems is Enumerate solving and how is that benefiting you?** more user friendly ### 2. Good To Use For New Users **Rating:** 1.5/5.0 stars **Reviewed by:** Verified User in Management Consulting | Mid-Market (51-1000 emp.) **Reviewed Date:** August 29, 2018 **What do you like best about Enumerate?** Tops One makes it easier for me to create and keep track of violations. **What do you dislike about Enumerate?** It is always hard to adjust to a new system. Tops One doesn't make the transition the easiest, but they do offer more support in adjustment than their previous system. **What problems is Enumerate solving and how is that benefiting you?** Tops One makes following up on Violations a lot easier, this is the biggest benefit. **Official Response from Andrea Drennen, CMCA:** > Thank you for submitting your honest feedback, We're glad to hear that TOPS ONE is making your violation management easier. It's never easy transitioning to a new system, and we've had a wobbly start with getting our onboarding process right. I can assure you that we are actively working to make implementation easier and better for new clients coming on board, but I know that doesn't help you now. What we can offer are free weekly training webinars for all TOPS ONE clients to help you better learn the system. Check out our calendar for the schedule of events: https://www.topssoft.com/resources/events ## Enumerate Discussions - [Do you think TOPS One will ever have the availability to more efficiently and with greater ease create a Master/Sub type plan to allow smaller HOAs within a larger HOA to be managed with the same program?](https://www.g2.com/discussions/49729-do-you-think-tops-one-will-ever-have-the-availability-to-more-efficiently-and-with-greater-ease-create-a-master-sub-type-plan-to-allow-smaller-hoas-within-a-larger-hoa-to-be-managed-with-the-same-program) - 1 comment, 1 upvote - [How to see comments on void checks and adjustments](https://www.g2.com/discussions/40483-how-to-see-comments-on-void-checks-and-adjustments) - 8 comments, 1 upvote - [I'd like to make better reports for my Associations - I watched the training video on this subject but am not making headway.](https://www.g2.com/discussions/35183-i-d-like-to-make-better-reports-for-my-associations-i-watched-the-training-video-on-this-subject-but-am-not-making-headway) - 1 comment, 1 upvote - [IS A WEB-BASED APP WITH RESPONSIVE DESIGN REALLY SUCH A BIG DEAL?](https://www.g2.com/discussions/web-based-app) - 2 comments, 1 upvote - [IS TOPS [ONE] A REPLACEMENT FOR TOPS PROFESSIONAL?](https://www.g2.com/discussions/replacement) - 2 comments, 1 upvote - [View Enumerate pricing details and edition comparison](https://www.g2.com/products/enumerate/reviews?filters%5Bnps_score%5D%5B%5D=2§ion=pricing&secure%5Bexpires_at%5D=2026-08-12+13%3A44%3A50+-0500&secure%5Bsession_id%5D=d115dd46-6094-41f4-9e57-2be414ea5be8&secure%5Btoken%5D=cc24d32289c6b6959a9374d7333a4295f004c27a1b5cdec4e50ef10641a70623&format=llm_user) ## Enumerate Integrations - [FRONTSTEPS](https://www.g2.com/products/frontsteps/reviews) ## Enumerate Features **Communication** - Mass Communication - Calendar - Member Notifications - Digital Bulletin Board - Website Builder **Member Management** - Member Profiles - Member Database **Property Management** - Payment Gateway - Maintenance Requests - Property Management Tools - Community Association Management ## Top Enumerate Alternatives - [AppFolio](https://www.g2.com/products/appfolio/reviews) - 4.6/5.0 (1,021 reviews) - [Buildium](https://www.g2.com/products/buildium/reviews) - 4.4/5.0 (271 reviews) - [Vantaca](https://www.g2.com/products/vantaca/reviews) - 4.4/5.0 (264 reviews)