Enumerate Reviews & Product Details

Enumerate, formerly known as TOPS, is a best-in-class provider of property management software and payments solutions for community associations, HOAs and condo associations. We make it easier to run associations by digitizing and optimizing their accounting processes, operational workflows, AR & AP payments, and resident engagement, ultimately reducing administrative tasks by over 75%. With tens of thousands of communities and millions of homes managed, Enumerate is a leader in supporting tens of thousands communities across America.

Product Website

Seller

Enumerate

Discussions

Enumerate Community

Languages Supported

English

Product Description

Enumerate’s community management software and services are designed with one goal: to make your life easier. We’ve got you covered with end-to-end accounting, board and resident engagement, field operations, AP or AR payment processing, and vendor integration.

Overview by

Karen Roberto

Value at a Glance

Averages based on real user reviews.

Time to Implement

3 months

View More Pricing Information

Enumerate Integrations

(3)

Verified by Enumerate

Enumerate Media

Access all of your communities information, run reports, send communications and updates from the community page.

Enumerate Demo - Community Actions Dashboard

Allows real-time tracking and visualized data of all request types and violations across all communities. View the data in several ways to determine trends and gain insights for improved decision making and implement any necessary adjustments to improve business performance.

Enumerate Demo - Report Writer (Community Insights)

Allows community managers to create custom reports that are needed to make informed decisions, communicate more effectively with stakeholders, and streamline their operations. By leveraging the power of data and insights, property managers can improve the performance of their properties and enhan...

Dozens of standard reports that offer the ability to customize for better decision making, analyzing trends, identifying risk or opportunities for growth. These include accounting, finance, tasks, vendors, work orders, and more.

Easily view your Accounts Receivable information

Enumerate Demo - Violations Action Table (CC&R's)

Can be configured according to each community’s policies and by-laws. This table allows managers to automate the next steps once a violation has been filed, including communications, documentation, and reporting. The CC&R action table also ensures that the community manager is enforcing rules...

Enumerate's comprehensive suite of tools and services enables you to manage every aspect of your communities, from accounting, payments and finance to maintenance and resident engagement.

Hear from some of Enumerate's long-time customers who use the award-winning, end-to-end community management software and solutions to support their communities' accounting and resident engagement goals.

Enumerate Product Overview Webinar (Central) - accounting software

Enumerate Product Overview Webinar (Engage) - resident engagement

Harnessing AI for everyday innovation in community management

Official Downloads

(5)

edit

Smarter Communities: A Beginner’s Guide to AI in Community Association Management

Self-Managed Marseilles Condominium Associates Reduces Administrative Tasks by 90%

Harbor Management Services accelerates growth with Enumerate Central and Automate AP

G2 reviews are authentic and verified.

Here's how.

Verified User in Management Consulting

Small-Business (50 or fewer emp.)

12/21/2020

"TOPs One"

4.5/5

What do you like best about Enumerate?

The software continues to improve with each upgrade and addition Review collected by and hosted on G2.com.

What do you dislike about Enumerate?

The resolution of service tickets could be faster. Review collected by and hosted on G2.com.

Verified User in Real Estate

Small-Business (50 or fewer emp.)

6/22/2020

"The implementation team is awesome"

5/5

What do you like best about Enumerate?

This program has been very user friendly. I have had very little trouble finding the answers to our questions on their help pages or with the help of a TOPSONE team memeber. Being web based has been extremely useful with the way we are having to work during COVID Review collected by and hosted on G2.com.

What do you dislike about Enumerate?

I haven't found anything about this program that has not been user friendly. Navigating around each community has been especially easy. Review collected by and hosted on G2.com.

Recommendations to others considering Enumerate:

If you are looking for user friendly with all the bells and whistles, this is the one! Review collected by and hosted on G2.com.

What problems is Enumerate solving and how is that benefiting you?

I especially like having the homeowners being in charge of their own payments and how they get paid, using a credit card or a bank account. I no longer have to generate ACH and be responsible for getting their bank information into the system Review collected by and hosted on G2.com.

Verified User in Management Consulting

Mid-Market (51-1000 emp.)

10/21/2020

"Makes my work flow easier"

5/5

What do you like best about Enumerate?

Being able to pull up past records with ease Review collected by and hosted on G2.com.

What do you dislike about Enumerate?

That I have to hit “GO” when entering a address on a new CCR or Work Order Review collected by and hosted on G2.com.

Verified User in Accounting

Small-Business (50 or fewer emp.)

12/15/2020

"We used to use Tops Pro and the switch was definitely something we needed."

5/5

What do you like best about Enumerate?

the responsiveness of your associates and their helpfulness. Review collected by and hosted on G2.com.

What do you dislike about Enumerate?

nothing at all. this program is great and meets our needs Review collected by and hosted on G2.com.

Verified User in Accounting

Small-Business (50 or fewer emp.)

12/21/2020

"Accounting Manager"

5/5

What do you like best about Enumerate?

The simplistic design and the service is the most important Review collected by and hosted on G2.com.

What do you dislike about Enumerate?

Sometimes it takes a bit to have customer service to get back on an issue Review collected by and hosted on G2.com.

sharon m.

Small-Business (50 or fewer emp.)

8/25/2020

"Exactly what a property manager & management company needs"

4.5/5

What do you like best about Enumerate?

That I can access all I need anywhere, in the office, out of the office, etc. Review collected by and hosted on G2.com.

What do you dislike about Enumerate?

You cannot add folders to associations and owner files. It would be better organized than 20+files. I have recommend this to their enhancement department. Review collected by and hosted on G2.com.

Beth S.

Small-Business (50 or fewer emp.)

3/21/2018

"TOPS[ONE] is a game changer!"

5/5

What do you like best about Enumerate?

It's easy to use and learn. Homeowners can log into their accounts, reducing call time at the office. Managers can work from anywhere. Customer support is some of the best I have ever experienced. The transition from Pro to ONE had some bumps, but we got support through the entire process and we were never left with unanswered questions. Management is extremely responsive. Review collected by and hosted on G2.com.

What do you dislike about Enumerate?

Upgrades happen so often that it is hard to keep up. Review collected by and hosted on G2.com.

Response from Andrea Drennen, CMCA of Enumerate

edit

Beth, thank you both for your kind review, and for your patience with us as we work to get TOPS ONE up to full feature parity with our legacy products. As you know we are hard at work to make this happen for you, and every month we are releasing new additions to the software to better serve your needs. You can subscribe to the product updates here: https://www.topssoft.com/blog-home/topic/program-updates

Teresita C. M.

CPA-Owner

Small-Business (50 or fewer emp.)

3/7/2019

"My experience with Tops One"

5/5

What do you like best about Enumerate?

Tops one is a truly excellent association accounting software. As a CPA, it is very important that the software I use is going to generate accurate and correct accounting reports. This program does just that. It is also very well suited for association management companies because of its capacity to connect the different departments through the program itself. It;s ability to be accessed when 'on-the-go" makes is very valuable. You can connect with it on your phone or laptop when not in the office. Review collected by and hosted on G2.com.

What do you dislike about Enumerate?

There is one feature that it still does not have. The program does not allow me to automatically download from the bank the ach debit deposit that is done for those units that pay through direct debit. So, when I process the monthly ach debit deposit into the association account, I have to then enter manually this deposit. Review collected by and hosted on G2.com.

Verified User in Accounting

Small-Business (50 or fewer emp.)

12/6/2018

"TOPS Software is the only software to use"

5/5

What do you like best about Enumerate?

ease of access.and consistence with the software as they change platforms Review collected by and hosted on G2.com.

What do you dislike about Enumerate?

I dislike PM franchise that they control everything it makes working with tops a chore Review collected by and hosted on G2.com.

Response from Andrea Drennen, CMCA of Enumerate

edit

Hey Desirae! We got you. Thanks for the awesome review. May the Force (of TOPS ONE) be with you!

Tiffany D. J.

Onsite Community Manager (General Manager)

Real Estate

Small-Business (50 or fewer emp.)

3/4/2019

"Management at your fingertips!"

5/5

What do you like best about Enumerate?

Shared place to record communication with residents so office staff can easily see what another employee discussed with a resident. Ease of posting maintenance fees and tracking delinquencies. Great resource for recording consistent enforcement. Review collected by and hosted on G2.com.

What do you dislike about Enumerate?

Some glitches, but reps are very responsive to help. Upgrades sometimes change how a screen looks or functions. A bit of a learning curve at times, but not bad. Review collected by and hosted on G2.com.

Recommendations to others considering Enumerate:

It is a very comprehensive program. Be prepared to transition and train prior to going "LIVE". A transition plan is imperative to minimize impact to operations. Review collected by and hosted on G2.com.

What problems is Enumerate solving and how is that benefiting you?

Lag time for financial reporting. Tracking employee performance (maintenance & violations in particular). Cloud storage and records in one place. Real time reports, employee KPIs, and ease of access to records. Review collected by and hosted on G2.com.