Enumerate Reviews & Product Details

Enumerate, formerly known as TOPS, is a best-in-class provider of property management software and payments solutions for community associations, HOAs and condo associations. We make it easier to run associations by digitizing and optimizing their accounting processes, operational workflows, AR & AP payments, and resident engagement, ultimately reducing administrative tasks by over 75%. With tens of thousands of communities and millions of homes managed, Enumerate is a leader in supporting tens of thousands communities across America.

Product Website

Seller

Enumerate

Discussions

Enumerate Community

Languages Supported

English

Product Description

Enumerate’s community management software and services are designed with one goal: to make your life easier. We’ve got you covered with end-to-end accounting, board and resident engagement, field operations, AP or AR payment processing, and vendor integration.

Overview by

Karen Roberto

Value at a Glance

Averages based on real user reviews.

Time to Implement

3 months

View More Pricing Information

Enumerate Integrations

(3)

Verified by Enumerate

Enumerate Media

Access all of your communities information, run reports, send communications and updates from the community page.

Enumerate Demo - Community Actions Dashboard

Allows real-time tracking and visualized data of all request types and violations across all communities. View the data in several ways to determine trends and gain insights for improved decision making and implement any necessary adjustments to improve business performance.

Enumerate Demo - Report Writer (Community Insights)

Allows community managers to create custom reports that are needed to make informed decisions, communicate more effectively with stakeholders, and streamline their operations. By leveraging the power of data and insights, property managers can improve the performance of their properties and enhan...

Dozens of standard reports that offer the ability to customize for better decision making, analyzing trends, identifying risk or opportunities for growth. These include accounting, finance, tasks, vendors, work orders, and more.

Easily view your Accounts Receivable information

Enumerate Demo - Violations Action Table (CC&R's)

Can be configured according to each community’s policies and by-laws. This table allows managers to automate the next steps once a violation has been filed, including communications, documentation, and reporting. The CC&R action table also ensures that the community manager is enforcing rules...

Enumerate's comprehensive suite of tools and services enables you to manage every aspect of your communities, from accounting, payments and finance to maintenance and resident engagement.

Hear from some of Enumerate's long-time customers who use the award-winning, end-to-end community management software and solutions to support their communities' accounting and resident engagement goals.

Enumerate Product Overview Webinar (Central) - accounting software

Enumerate Product Overview Webinar (Engage) - resident engagement

Harnessing AI for everyday innovation in community management

Official Downloads

(5)

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Smarter Communities: A Beginner’s Guide to AI in Community Association Management

Self-Managed Marseilles Condominium Associates Reduces Administrative Tasks by 90%

Harbor Management Services accelerates growth with Enumerate Central and Automate AP

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John C.

Community Manager

Small-Business (50 or fewer emp.)

2/1/2022

"Game Changer"

5/5

What do you like best about Enumerate?

The TOPS support and staff actually take ideas from our company and implement them into the TOPS software. It has become our one-stop-shop for all of our work! I have been able to streamline almost all work items. The advanced portal has empowered our homeowners and has reduced the overall administrative workload. The ability to quickly navigate, create custom reports, run those reports, and present them to the board in a timely manner has been invaluable to us! Review collected by and hosted on G2.com.

What do you dislike about Enumerate?

There are a few features I still wish we could tailor a little more to our companies needs, but that doesn't outweigh the tremendous benefits of this software. I also think that the advanced portal should allow board members to send blast emails, but we love it! Review collected by and hosted on G2.com.

What problems is Enumerate solving and how is that benefiting you?

Increased productivity, less busy work, a complete load taken off of our admin and accounting staff, and built-in redundancy. It has really empowered the homeowners so they have access to all the documents they need and we have been able to take care of a lot of email traffic simply because the homeowners now have a place they can go to access anything they need. Truly invaluable. Review collected by and hosted on G2.com.

Verified User in Non-Profit Organization Management

Small-Business (50 or fewer emp.)

4/13/2022

"A solid and still maturing product with a great user interface, helpful support team."

4/5

What do you like best about Enumerate?

Integrated accounting and property management functions with easy access to info from anywhere, any device. Review collected by and hosted on G2.com.

What do you dislike about Enumerate?

Some features/functions could use further development or improvement. Missing, for example, is the ability to link/view/edit multiple properties to a single owner record so that the owner's balance and other information can be accessed from a single screen. Review collected by and hosted on G2.com.

Recommendations to others considering Enumerate:

Take the time to read/view TOPS extensive collection of videos, tips and tutorials, especially those related to program features/functions most important to you or your organization.

I have used earlier versions of TOPS software (TOPS Pro) for many years and the company has a good reputation for continually improving it's products. TOPS [ONE] is a major advance compared to TOPS Pro, but lacks a few features that Pro users are accustomed to. I expect this will change as TOPS continues to refine and expand the functionality of TOPS [ONE]. Review collected by and hosted on G2.com.

What problems is Enumerate solving and how is that benefiting you?

Saves hours of staff time, improves member communication and allows self-help for members via owner's portal. Review collected by and hosted on G2.com.

Mike M.

Small-Business (50 or fewer emp.)

7/14/2020

"Tops [One] is unlocking the potential of our entire team."

5/5

What do you like best about Enumerate?

It's hard to pick one favorite feature. One of the most helpful features of Tops One is the global accessibility to information within the system. Using the Global Search field anything can be easily located. Also, the ability to move between tasks is very streamlined, it's really very easy to move from taking payments, to posting payables, to accessing homeowners' accounts, with almost no lag. What I like most is its cross device functionality. I do most of my work on a PC, but in or out of the field tablets and smartphones can get things done. Owner Access is another great feature. It allow owners to view their accounts and make payments. Then finally is Tops Pay. The is seriously going to change our receivable process, making payment process (credit cards and ACH) integrate seamlessly from Owner Access to Tops One. Review collected by and hosted on G2.com.

What do you dislike about Enumerate?

What I dislike about Tops One is role assignment for users. Not everyone is going to have the same accessibility, and I like that, but when assign what can and cannot be done by someone, there's not a good way to see what they see or really know what they can do until they try it out and and let me know. One thing that I both love and dislike is that the product is web based. Which is takes courage to get used to. There's no locally accessible program, so if the internet at the office goes out, there's no access to Tops One. There's no app to down to anything. no inter, no Tops. But realistically, it's a minor concern for us because we do have pretty reliable internet at the office. And I don't think I've ever had an outage at home, the two places where I do most of my work. Review collected by and hosted on G2.com.

Recommendations to others considering Enumerate:

Tops One is a complete property management tool. The more I use it the more intuitive it feels. With features like Tops Pay and Owner Access, this product can easily handle your management needs. Review collected by and hosted on G2.com.

What problems is Enumerate solving and how is that benefiting you?

We are definitely solving the flow of information problem. We were using Tops Pro, and only accounting had access to it. Anyone needing an owner balance or mailing labels for example had to go through the accounting depart to get what they need. Now, that information is there for everyone to access from where ever they are one whatever internet enabled device they're using. We're realizing this is empowering people, allowing them to better help clients, making information seem like less of a "secret" and building a foundation for better teamwork. Review collected by and hosted on G2.com.

Roxana P.

Accounts Receivable at Property Keepers Management, LLC

Small-Business (50 or fewer emp.)

3/1/2022

"I love TOPS[ONE] it is very easy and simple to use."

5/5

What do you like best about Enumerate?

I like that I can quickly delete "Posts" made in error. The "Action" feature is everything. Also, I love that I can download a document and can share the document with everyone in the community. Review collected by and hosted on G2.com.

What do you dislike about Enumerate?

I wouldn't say I like when it switched over to a different community, and the system doesn't allow me to change it over to the right one. I want to do a simple switch without having to delete the "post" and start over. Review collected by and hosted on G2.com.

Jong A.

Asst. Property Manager / IT Specialist

Small-Business (50 or fewer emp.)

4/18/2022

"User Friendly System"

5/5

What do you like best about Enumerate?

I'm familiar with different Hotel Property Management Systems. Using TOPS(ONE) as a building management and community association system platform helped me a lot in all aspects of our operations. The customization of fields is vital when you want to customize the utility based on your community's needs. Review collected by and hosted on G2.com.

What do you dislike about Enumerate?

We did not have it sooner. We were happy to have this upgrade. Review collected by and hosted on G2.com.

Recommendations to others considering Enumerate:

Speak to a representative to learn more about the platform. Review collected by and hosted on G2.com.

What problems is Enumerate solving and how is that benefiting you?

Accounts Payable tracking. Invoice tracking is efficient.

Work Orders tracking. You can print or email to the maintenance department.

Billing history. Clear and easy to understand. Review collected by and hosted on G2.com.

Mariana C.

Asssistant Manager

Small-Business (50 or fewer emp.)

3/12/2020

"TOPS is very easy to use, very minimal confusion. super user friendly!"

5/5

What do you like best about Enumerate?

When a ticket is put in its usually answered within the Hour. I've never had a complaint about their customer service. all customer service reps are extremely nice! Review collected by and hosted on G2.com.

What do you dislike about Enumerate?

When using tops one and multiple of my co-workers also, it's prolonged or when it's doing an update. Needs more filters. able to make changes on multiple accounts Review collected by and hosted on G2.com.

Recommendations to others considering Enumerate:

Definitely switch Review collected by and hosted on G2.com.

What problems is Enumerate solving and how is that benefiting you?

Resetting customer's emails and solving ticket issues quickly. I recently made a mistake on a resale and tops help me restore the error. Ledgers are easy to read and filters make running reports easier Review collected by and hosted on G2.com.

Morgan I.

Accounting Assistant

Small-Business (50 or fewer emp.)

4/14/2022

"Awesome Software!"

5/5

What do you like best about Enumerate?

Cash Receipts and Entering Bills are so much easier now with batches. Review collected by and hosted on G2.com.

What do you dislike about Enumerate?

It is still new and updating so it has glitches from time to time. Review collected by and hosted on G2.com.

What problems is Enumerate solving and how is that benefiting you?

The automation for posting assessments, late charges and lockbox files is beyond helpful. We are much more efficient as a team working with TOPS. The use of a portal has made making payments for homeowners much easier and has reduced the number of questions and emails we receive about making payments. Review collected by and hosted on G2.com.

Verified User in Real Estate

Small-Business (50 or fewer emp.)

7/15/2022

"great product"

4.5/5

What do you like best about Enumerate?

Intuitive, easy to learn interface. Good support from TOPS reps. Automated tasks save us a lot of time. Review collected by and hosted on G2.com.

What do you dislike about Enumerate?

Some of the reports could be a bit better. Review collected by and hosted on G2.com.

Chris H.

Community Manager

Small-Business (50 or fewer emp.)

1/31/2022

"What a Difference!"

5/5

What do you like best about Enumerate?

The ability to have a central place for community information and access for Owners and Board members. Review collected by and hosted on G2.com.

What do you dislike about Enumerate?

The lack of a mobile app. It is difficult to do inspections and such onsite with crappy connectivity. Review collected by and hosted on G2.com.

Donna B.

Property Manager

Small-Business (50 or fewer emp.)

4/14/2022

"Weekly user"

5/5

What do you like best about Enumerate?

The navigation is easy to follow and the software is very reliable. Review collected by and hosted on G2.com.

What do you dislike about Enumerate?

At times the database of owners is not available via search function, but the support team is always quick to assist and get us back on track. Review collected by and hosted on G2.com.