Enumerate Reviews & Product Details

Enumerate, formerly known as TOPS, is a best-in-class provider of property management software and payments solutions for community associations, HOAs and condo associations. We make it easier to run associations by digitizing and optimizing their accounting processes, operational workflows, AR & AP payments, and resident engagement, ultimately reducing administrative tasks by over 75%. With tens of thousands of communities and millions of homes managed, Enumerate is a leader in supporting tens of thousands communities across America.

Seller

Enumerate

Discussions

Enumerate Community

Languages Supported

English

Solution Type

All-in-One

Overview by

Karen Roberto

Value at a Glance

Averages based on real user reviews.

Time to Implement

3 months

View More Pricing Information

Enumerate Integrations

(3)

Verified by Enumerate

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Verified User in Accounting

Small-Business (50 or fewer emp.)

3/25/2025

"Enumerate & Engage"

4/5

What do you like best about Enumerate?

What I like the best of Enumerate is the global search, ability to link multiple properties for one owner, love the ability to right click to open multiple windows, and ability to provide restrictions for roles. Review collected by and hosted on G2.com.

What do you dislike about Enumerate?

I find it challenging that simple edits and voids aren't as flexible from an accounting standpoint. Tracking sent emails via Central could be improved with better reporting. Editing a single check within a batch isn't as seamless as it could be, and support response times can sometimes take up to a week. Review collected by and hosted on G2.com.

Response from Amanda Kaplan of Enumerate

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Thank you for your feedback. We're glad you enjoy features like global search, multi-property linking, and role-based restrictions. We appreciate your insights on accounting flexibility, email tracking, check batch editing, and support response times—please feel free to reach out with any specific suggestions, as we’re always looking to improve your experience.

danielle c.

REGISTERED NURSE

Enterprise (> 1000 emp.)

9/11/2025

"making life easier"

5/5

What do you like best about Enumerate?

I like that it gives a view of property performance. Review collected by and hosted on G2.com.

What do you dislike about Enumerate?

It can be difficult to navigate at times. Review collected by and hosted on G2.com.

Response from Amanda Kaplan of Enumerate

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Thank you for sharing your feedback! We’re glad Enumerate is helping provide clear insights into property performance and supporting resident engagement. We appreciate your note on navigation and will continue working to make the platform even easier to use.

Verified User in Hospitality

Small-Business (50 or fewer emp.)

6/4/2025

"Very Helpful Software"

4.5/5

What do you like best about Enumerate?

You can get all the information you need either on the bookkeepers side or as a CAM. You can send out violation notices, eblasts notifications all in the program. I am positive there are things that I do not know how to use as well.....still learning. Review collected by and hosted on G2.com.

What do you dislike about Enumerate?

I do not like how some of the drop down menus are repetitive in Engage. Review collected by and hosted on G2.com.

Response from Amanda Kaplan of Enumerate

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Thank you for your kind review. We're thrilled to hear that Enumerate is helping streamline your work. We appreciate your note about the drop-down menus—feedback like yours helps us improve. We look forward to continuing to support you!

Araceli S.

Bank Teller

Small-Business (50 or fewer emp.)

3/26/2025

"Great support"

5/5

What do you like best about Enumerate?

The customer rep that helped me, literally helped me out in the best way he could. The task provided seem impossible to even us but he really did do everything he could and gave us all his time. Review collected by and hosted on G2.com.

What do you dislike about Enumerate?

Sometimes I wont be able to get a rep to help me out until a few days later. Review collected by and hosted on G2.com.

Response from Amanda Kaplan of Enumerate

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Thank you for your feedback! We're thrilled to hear about your positive experience with our support team and will pass along your feedback.

Verified User in Education Management

Enterprise (> 1000 emp.)

3/24/2025

"Great responsive support"

5/5

What do you like best about Enumerate?

It's always easy to get in touch with their support and resolve any issues you have. So easy our support team just sends our users to them. We don;t have to do much. Review collected by and hosted on G2.com.

What do you dislike about Enumerate?

I would like more options in layout design. Review collected by and hosted on G2.com.

Response from Amanda Kaplan of Enumerate

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Thank you for your feedback—we're glad our support team has been helpful, appreciate your feedback on layout design options, and are happy to have resolved your SEO issues!

Verified User in Facilities Services

Small-Business (50 or fewer emp.)

12/15/2020

"Tops for managing agents and homeowners"

5/5

What do you like best about Enumerate?

The search function and work order systems Review collected by and hosted on G2.com.

What do you dislike about Enumerate?

The lack of a quick print for cash receipt Review collected by and hosted on G2.com.

Response from Amanda Kaplan of Enumerate

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Thank you for your feedback! We're glad you’re enjoying our search and work order systems, and we appreciate your suggestion about quick print for cash receipts—we’ll pass it along to our Product team.

Paula H.

Accountant

Small-Business (50 or fewer emp.)

10/26/2022

"User Friendly"

5/5

What do you like best about Enumerate?

TOPS ONE is user-friendly; I love it compared to Pro. Our team with One is very informative, helps in any way and is there for any questions we have. Review collected by and hosted on G2.com.

What do you dislike about Enumerate?

The only thing I have found that I don't like is specific areas; the cursor doesn't land on the following line, meaning I have to use the cursor to add what I need. Review collected by and hosted on G2.com.

Response from Karen Roberto of Enumerate

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Thank you for the glowing review, Paula! While we certainly won't claim perfection, it really is in our plan to get as close as possible. Our primary objective is to make community management easier and one way we get there is by being user-friendly, so I greatly appreciate you sharing your experience.

Verified User in Accounting

Small-Business (50 or fewer emp.)

10/20/2022

"Worst Software Out There"

0/5

What do you like best about Enumerate?

The only thing I like about TOPS one is the ability to have a custom chart of accounts for each association. However, this can also create a lot of confusion if made too custom. Review collected by and hosted on G2.com.

What do you dislike about Enumerate?

TOPS One support is terrible. They're very slow and usually unhelpful. TOPS pay is confusing and hard to reconcile. Lack of reports and customization of reports. The software is not intuitive at all. Review collected by and hosted on G2.com.

Response from Karen Roberto of Enumerate

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First, thank you for your feedback. It sounds like we had a great opportunity to serve you better in support and we fell short. Our team's core focus is on making community management easier and one component of that is how we support you. While we appreciate the many positive support comments that have been left here, I want to convey that I apologize that you did not feel that same level of support. Again, I appreciate the feedback and we take it to heart.

Melissa S.

Property Manager

Small-Business (50 or fewer emp.)

3/11/2022

"Easy To Use Great Software"

4.5/5

What do you like best about Enumerate?

Owner Access and communication is easy to access and utilize. Financial Reports are detailed a specific, easy to read for everyone. Review collected by and hosted on G2.com.

What do you dislike about Enumerate?

I would have to say not being able to go back I have to constantly open up a 2nd page to access information when doing deposits. Not being able to go back to original page with filters that were set. When calling support they have very little knowledge on the accounting aspect and provide incorrect information and it makes it hard for our bookkeeper to adjust things on their end for tax purposes. Review collected by and hosted on G2.com.

Recommendations to others considering Enumerate:

It has everything that is needed for Property Management of HOAs and owners have a pretty positive experience with only a few having issues utilizing the owner portals. Review collected by and hosted on G2.com.

What problems is Enumerate solving and how is that benefiting you?

Help with notifying owners when maintenance has been updated or completed. I have figured it out with help from support and am all set. I allocated an owner payment wrong and needed to post it to the correct owner account and it was giving an error when post dating the check to when it was deposited into the bank. When this occurred the support team member had no idea what it meant and guided me to post it anyways for the current date and leave a transaction note stated the problem. According to our bookkeeper that was not correct and it needed to adjust the pre paid codes in their transaction ledger first in order to allocate the check to post date it to the correct date. They need more training on financials and cash receipts with making adjustments when payments are entered incorrectly and already have been posted before realizing it. Review collected by and hosted on G2.com.

Rae D.

Community Association Manager

Small-Business (50 or fewer emp.)

3/15/2022

"Survey"

4/5

What do you like best about Enumerate?

Financial reports: These can be customized and the ease of downloading multiple reports in one package. Review collected by and hosted on G2.com.

What do you dislike about Enumerate?

The GL code and description are in one column on the yearly spreadsheet. As such the number of characters to name the GL accounts is limited. Descriptions must be spelled out rather than abbreviated for clarity to the Board of Directors. Descriptions carried over to another line cause one-page reports to become unnecessarily multiple pages. There is another column containing the GL codes and so my recommendation would be to eliminate including the GL code in the description column. This is the case in Tops Pro. Review collected by and hosted on G2.com.

What problems is Enumerate solving and how is that benefiting you?

I like the quick ease of uploading pictures for CC&Rs violation letters. It is great that this can be accomplished while in the field and saves time. However, for communities with 500+ homes, the problem I have is that the CC&Rs short report includes the CC&R code and is not necessary. With Tops Pro we can run a one-line report and this works for us with a community of 100+ violations to check up on. Review collected by and hosted on G2.com.

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Judy Bordman

•

Last activity over 5 years ago

Do you think TOPS One will ever have the availability to more efficiently and with greater ease create a Master/Sub type plan to allow smaller HOAs within a larger HOA to be managed with the same program?

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Guest User

How has Enumerate Central supported your community association management, and what features do you rely on?

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