Enumerate Reviews & Product Details

Our company is able to automate a lot of things which helps us focus on our clients more. It took some time to really learn the new program however LINDSAY ZEILSTRA has been an awesome help and source of information. Tops continues to add features that are very helpful and save myself and our company time. Review collected by and hosted on G2.com.

More information needed prior to the change from Tops Pro to TopsOne so we were fully aware of what it would take to be ready for the switch. Many of the areas that were lacking have been upgraded and continue to be. Our homeowners would like to see one email login for all their accounts on the owner portal. Review collected by and hosted on G2.com.

Navigation. You can always track back to the last screen you were on as well as where you have been. The blue line aka my bread crumb trail is key when training board members on the system. They always get lost and this seems to be the biggest help. Review collected by and hosted on G2.com.

Integration. I feel that it always seems to be an uphill battle getting Tops one to integrate with other systems like smart banking strong room and com web ect . Review collected by and hosted on G2.com.

The TOPS support and staff actually take ideas from our company and implement them into the TOPS software. It has become our one-stop-shop for all of our work! I have been able to streamline almost all work items. The advanced portal has empowered our homeowners and has reduced the overall administrative workload. The ability to quickly navigate, create custom reports, run those reports, and present them to the board in a timely manner has been invaluable to us! Review collected by and hosted on G2.com.

There are a few features I still wish we could tailor a little more to our companies needs, but that doesn't outweigh the tremendous benefits of this software. I also think that the advanced portal should allow board members to send blast emails, but we love it! Review collected by and hosted on G2.com.

Integrated accounting and property management functions with easy access to info from anywhere, any device. Review collected by and hosted on G2.com.

Some features/functions could use further development or improvement. Missing, for example, is the ability to link/view/edit multiple properties to a single owner record so that the owner's balance and other information can be accessed from a single screen. Review collected by and hosted on G2.com.

It's hard to pick one favorite feature. One of the most helpful features of Tops One is the global accessibility to information within the system. Using the Global Search field anything can be easily located. Also, the ability to move between tasks is very streamlined, it's really very easy to move from taking payments, to posting payables, to accessing homeowners' accounts, with almost no lag. What I like most is its cross device functionality. I do most of my work on a PC, but in or out of the field tablets and smartphones can get things done. Owner Access is another great feature. It allow owners to view their accounts and make payments. Then finally is Tops Pay. The is seriously going to change our receivable process, making payment process (credit cards and ACH) integrate seamlessly from Owner Access to Tops One. Review collected by and hosted on G2.com.

What I dislike about Tops One is role assignment for users. Not everyone is going to have the same accessibility, and I like that, but when assign what can and cannot be done by someone, there's not a good way to see what they see or really know what they can do until they try it out and and let me know. One thing that I both love and dislike is that the product is web based. Which is takes courage to get used to. There's no locally accessible program, so if the internet at the office goes out, there's no access to Tops One. There's no app to down to anything. no inter, no Tops. But realistically, it's a minor concern for us because we do have pretty reliable internet at the office. And I don't think I've ever had an outage at home, the two places where I do most of my work. Review collected by and hosted on G2.com.

I like that I can quickly delete "Posts" made in error. The "Action" feature is everything. Also, I love that I can download a document and can share the document with everyone in the community. Review collected by and hosted on G2.com.

I wouldn't say I like when it switched over to a different community, and the system doesn't allow me to change it over to the right one. I want to do a simple switch without having to delete the "post" and start over. Review collected by and hosted on G2.com.

I'm familiar with different Hotel Property Management Systems. Using TOPS(ONE) as a building management and community association system platform helped me a lot in all aspects of our operations. The customization of fields is vital when you want to customize the utility based on your community's needs. Review collected by and hosted on G2.com.

We did not have it sooner. We were happy to have this upgrade. Review collected by and hosted on G2.com.

When a ticket is put in its usually answered within the Hour. I've never had a complaint about their customer service. all customer service reps are extremely nice! Review collected by and hosted on G2.com.

When using tops one and multiple of my co-workers also, it's prolonged or when it's doing an update. Needs more filters. able to make changes on multiple accounts Review collected by and hosted on G2.com.

Cash Receipts and Entering Bills are so much easier now with batches. Review collected by and hosted on G2.com.

It is still new and updating so it has glitches from time to time. Review collected by and hosted on G2.com.

Intuitive, easy to learn interface. Good support from TOPS reps. Automated tasks save us a lot of time. Review collected by and hosted on G2.com.

Some of the reports could be a bit better. Review collected by and hosted on G2.com.