Products

Emakin is a BPM platform for using and developing easy-to-use business applications. With these applications you can create a virtual dashboard for digitizing your business processes making them easier to manage and optimize.

eGain Mail, the leading email management solution, helps companies manage large volumes of customer emails and webforms responsively and effectively. With eGain Mail, you differentiate your company from competitors by responding to inbound inquiries promptly and professionally every time.

eGain Chat™ enables you to offer real-time chat assistance to website visitors. Agents can exchange text messages, files, web pages, and knowledge base articles with visitors to answer their queries, proactively as well as reactively.

eGain Analytics Hub makes it easy to measure, analyze and refine your contact center operations, knowledge and web customer experience. Create informative reports, charts and dashboards effortlessly. Slice-&-dice the data in any number of ways and use it to manage the business effectively.

Welcome to the expanding world of Messaging and the infinite possibilities eGain Messaging Hub™ offers your business. eGain has rearchitected its platform to handle the messaging channels in a new way. eGain Customer Engagement Hub™, the platform that unifies knowledge, AI, analytics, and conversations to ensure that no channel is left in a silo, also powers the eGain Messaging Hub.

eGain Social™ is a one-of-a-kind product for social media management embedded with the capabilities of social customer service, knowledge harvesting and single-sourced social publishing, and reputation management.

eGain ClickToCall™ is a simple yet powerful solution that can be quickly implemented on web pages to offer real-time voice assistance to online visitors looking for customer service.

eGain CallTrack™ is a dynamic case management and call tracking solution that helps companies provide quick, high-quality, and cost-efficient resolution of customer issues across traditional and emerging interaction channels.

eGain SelfService+AI enables organizations to provide distinctive, productive, and brand-aligned self-service experiences that enable breakthrough improvements in customer self-service effectiveness and adoption, while allowing seamless, context-aware escalations to live customer service or sales agents.

eGain Cobrowse™ is a true cobrowsing technology (not just a screen-sharing feature) that enables your customer service and contact center agents to offer the digital support online customers need in the most human way possible.

eGain Virtual Assistant for Agents™ continuously monitors conversations to serve up best-practice guidance and knowledge to agents when relevant.

eGain Sales Advisor™ makes all your sales agents as good as your best sales agents by providing in-band conversational and process guidance.

eGain Virtual Assistant chatbot software provides the frontline support so your customer service staff can concentrate on more complex tasks.

eGain (NASDAQ: EGAN) is the leading provider of cloud customer engagement hub software. For over a decade, eGain solutions have helped improve customer experience, optimize service process, and grow sales across the web, social, and phone channels. Hundreds of the world's largest companies rely on eGain to transform their fragmented sales engagement and customer service operations into unified Customer Engagement Hubs (CEHs).

More than 18 years of experience in the field of human resource management and cloud solutions in the Arab region and most countries of the world. HCM7 is easy to use and supports working systems and empower different functions of the organization business. Through HCM 7, you can follow up attendance and leave, manage leave requests, manage employee salaries, evaluate their performance, and many more functions. HCM7 saves a lot of time and money by using cloud technology in managing all human

eGain Notify is a flexible, easy-to-use application for managing and delivering automatic reminders, alerts, and updates, i.e., notifications, at all stages of the customer relationship cycle.

eGain Offers™ helps businesses engage visitors on the company website and Facebook fan pages with proactive, targeted offers. Using browsing behavior and other attributes, the solution anticipates visitor need and proactively serves a targeted offer.

Emakina, an EPAM company, is a globally recognized digital agency specializing in delivering comprehensive digital transformation services. With a team of over 1,300 experts across more than 20 countries, Emakina collaborates with clients to enhance their business and brand value. By placing user expectations at the core of their digital experiences, Emakina ensures that clients establish meaningful connections with modern consumers. Key Features and Functionality: - Comprehensive Service Por

eGain AI Agent is a next-gen virtual assistant powered by trusted generative AI, designed to handle customer queries across digital and voice channels with human-like intelligence. Built on the eGain Knowledge Hub, it delivers fast, safe, and fully compliant AI guidance that adapts to context and business rules—helping brands scale service while improving CX. Key Features: - Generative AI fused with enterprise-grade knowledge and guardrails - Self-learning models continuously improve over ti

eGain AI Knowledge Hub is the industry’s most advanced AI-powered knowledge management solution, designed to empower customer service, contact center, and support teams with instant, accurate, and compliant answers across channels. Whether it’s for agents, chatbots, or self-service, the AI Knowledge Hub delivers consistent and context-aware knowledge using trusted generative AI, guided workflows, search, and analytics. Key Features: • Trusted Generative AI for safe and accurate responses • Smart