--- title: eGain Call Track Reviews meta_title: 'eGain Call Track Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter reviews by the users' company size, role or industry to find out how eGain Call Track works for a business like yours. aggregate_rating: rating_value: 4.6 review_count: 5 scale: '5' date_modified: '2026-07-13' parent_category: name: Sales Acceleration url: https://www.g2.com/categories/sales-acceleration --- # eGain Call Track Reviews **Vendor:** eGain **Category:** [Outbound Call Tracking Software](https://www.g2.com/categories/outbound-call-tracking) **Average Rating:** 4.6/5.0 **Total Reviews:** 5 ## About eGain Call Track eGain CallTrack™ is a dynamic case management and call tracking solution that helps companies provide quick, high-quality, and cost-efficient resolution of customer issues across traditional and emerging interaction channels. ## eGain Call Track Pros & Cons **What users like:** - Users commend eGain Call Track's **responsive customer support** , ensuring quick assistance whenever needed for seamless usage. (2 reviews) - Users appreciate the **ease of use** of eGain Call Track, valuing its user-friendly interface and smooth integration. (1 reviews) - Users value the **easy integrations** with eGain Call Track, simplifying their workflow with various solutions effortlessly. (1 reviews) - Users appreciate the **easy setup** of eGain Call Track, enhancing their workflow with minimal training required. (1 reviews) - Users value the **awesome features** of eGain Call Track, making interaction management efficient and user-friendly. (1 reviews) - Helpful (1 reviews) - Integrations (1 reviews) - Intuitive (1 reviews) **What users dislike:** - Users report occasional **delays** during peak hours, impacting system response times during high call volumes. (1 reviews) ## eGain Call Track Reviews ### 1. Effortless Call handling with Awesome features ! **Rating:** 4.5/5.0 stars **Reviewed by:** Mushir K. | Healthcare payer , Mid-Market (51-1000 emp.) **Reviewed Date:** April 10, 2025 **What do you like best about eGain Call Track?** I use eGain Call Track everyday across different shifts, and it's become a must-have for handling thousands of interactions smoothly. It's packed with awesome features like smart call categorization, workflow automation, and knowledge base integration, which is really helpful. The set up is quick and easy, needing only a little training, and eGain's customer support has always been fantastic, I can always expect quick response from them. Integrating call tracking with our current CRM and existing system was super smooth ! **What do you dislike about eGain Call Track?** There might be a bit of a delay in peak hours. But that's very rarely, during extremly high volume of calls, there might be slight delays in system response. **What problems is eGain Call Track solving and how is that benefiting you?** It's making our job a lot easier by keeping everything organized in one place. It helps manage a ton of calls, speeding up our task, taking less time & allowing us to work more smoothly . All of this means , our customer service for the customers can be faster, simpler and eventually would bring us more business , that would result in more revenue at the end. ### 2. eGain: A competitive call tracking solution review **Rating:** 5.0/5.0 stars **Reviewed by:** Menard B. | System Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** April 16, 2025 **What do you like best about eGain Call Track?** Compare to other call tracking solution eGain is easy to use and integrate with other solutions. eGain also have features commonly used by contact centers. Customer support is also easy to reach out. I also would like to highlight the platform because it is very user friendly and is easy to use. **What do you dislike about eGain Call Track?** As of now I dont think that there would be anything to dislike about the solution. **What problems is eGain Call Track solving and how is that benefiting you?** eGain has features like call tracking, live chat and email support management that is commonly used by customer support representative and it solves the problem of looking for different applications because all of these features are in one unified platform. ### 3. Versatile software ever **Rating:** 5.0/5.0 stars **Reviewed by:** Hazel P. | Freelance Product Designer, Mid-Market (51-1000 emp.) **Reviewed Date:** June 09, 2022 **What do you like best about eGain Call Track?** It has everything needed to track call and make reports efficiently and accurate **What do you dislike about eGain Call Track?** Restricted access to some part of the tool **What problems is eGain Call Track solving and how is that benefiting you?** It helps me to track calls and categorized calls and make more reliable reports ### 4. Best of WFM TOOL **Rating:** 4.5/5.0 stars **Reviewed by:** Jeremiah W. | Professional Freelancer, Mid-Market (51-1000 emp.) **Reviewed Date:** June 10, 2022 **What do you like best about eGain Call Track?** Accuracy and real time providing data. Very user friendly and smooth processing of request for datas **What do you dislike about eGain Call Track?** Only the accessibility part but it's understandable **Recommendations to others considering eGain Call Track:** More tabs to adjust range for data needed **What problems is eGain Call Track solving and how is that benefiting you?** Getting the number of calls in a certain interval we indicate during request. It helps us make data base reports accurately and timely ### 5. eGain call track for improving interactions with the customers in a Omni channel way **Rating:** 4.0/5.0 stars **Reviewed by:** sunil k. | Full Stack Developer, Enterprise (> 1000 emp.) **Reviewed Date:** May 06, 2022 **What do you like best about eGain Call Track?** Its ability to seamlessly roster support reps and juggle between the chat and the call **What do you dislike about eGain Call Track?** Some times the chatbot would take longer to give the suggestions **What problems is eGain Call Track solving and how is that benefiting you?** We were adding a chat solution on our website and we wanted to use Call Track's bot suggestions and in house lead creation model. ## eGain Call Track Discussions - [What is eGain Call Track used for?](https://www.g2.com/discussions/what-is-egain-call-track-used-for) - [View eGain Call Track pricing details and edition comparison](https://www.g2.com/products/egain-call-track/reviews?section=pricing&secure%5Bexpires_at%5D=2026-07-14+15%3A17%3A20+-0500&secure%5Bsession_id%5D=1efe4b5c-e10e-48a1-b5e0-b596e70bda82&secure%5Btoken%5D=10ee2898d8c7a95e1aa780505d39280fab8dcf0911891746a371aaa4582ac8a9&format=llm_user) ## eGain Call Track Features **Agentic AI - Outbound Call Tracking** - Autonomous Task Execution - Natural Language Interaction **Calling** - Record Calls - Generate Location - Call Types - Click-to-Call - Auto Dialer **Contacts** - Personalization - Information Locater - Record Prospect Data **Insights** - Notes - Daily Summary - Automated Voicemails - Automated Emails - Sorts Prospects - Automated Note Taking ## Top eGain Call Track Alternatives - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - 4.4/5.0 (24,668 reviews) - [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) - 4.4/5.0 (13,265 reviews) - [Apollo.io](https://www.g2.com/products/apollo-io/reviews) - 4.7/5.0 (9,356 reviews)