eGain Call Track Reviews & Product Details

I use eGain Call Track everyday across different shifts, and it's become a must-have for handling thousands of interactions smoothly. It's packed with awesome features like smart call categorization, workflow automation, and knowledge base integration, which is really helpful. The set up is quick and easy, needing only a little training, and eGain's customer support has always been fantastic, I can always expect quick response from them. Integrating call tracking with our current CRM and existing system was super smooth ! Review collected by and hosted on G2.com.

There might be a bit of a delay in peak hours. But that's very rarely, during extremely high volume of calls, there might be slight delays in system response. Review collected by and hosted on G2.com.

Compare to other call tracking solution eGain is easy to use and integrate with other solutions. eGain also have features commonly used by contact centers. Customer support is also easy to reach out. I also would like to highlight the platform because it is very user friendly and is easy to use. Review collected by and hosted on G2.com.

As of now I dont think that there would be anything to dislike about the solution. Review collected by and hosted on G2.com.

It has everything needed to track call and make reports efficiently and accurate Review collected by and hosted on G2.com.

Restricted access to some part of the tool Review collected by and hosted on G2.com.

Accuracy and real time providing data. Very user friendly and smooth processing of request for datas Review collected by and hosted on G2.com.

Only the accessibility part but it's understandable Review collected by and hosted on G2.com.

Its ability to seamlessly roster support reps and juggle between the chat and the call Review collected by and hosted on G2.com.

Some times the chatbot would take longer to give the suggestions Review collected by and hosted on G2.com.