Products

Genesis10 is a professional technology services firm providing staffing, workforce optimization, and domestic outsourcing solutions. The company was founded in 1999 and is dedicated to helping organizations implement business and technology initiatives. Genesis10 clients are companies in financial services, healthcare, communications, insurance, energy, manufacturing, consumer goods and technology. Based in New York, the company has sales and recruiting offices throughout North America.

Genesis Technologies is an authorized academic software re-seller that is focused on servicing the computer software needs of health care providers, students & teachers, schools, and eligible 501(c)3 non-profit organizations.

Ginesys POS, specifically designed for the retail sector, offers a user-friendly interface that simplifies the checkout process and minimizes training time for staff. Its offline capabilities ensure uninterrupted business operations, allowing retailers to serve customers even in situations where internet connectivity is unreliable. It is a Windows-based application that works offline but is connected to the Ginesys ERP and controlled by it. It is especially suited for large retail chains and has

WorkFlex empowers agents to self-manage schedules anytime, anywhere, improving intraday coverage without adding administrative overhead.

Syntec's patented CardEasy managed service allows your customers enter their card numbers using the touchtone keypad (DTMF) of their own phone, mid-call with the agent or using customer self-service autopay (IVR).

WebinarJam is a webinar system designed to produces a complete live stream event from registration to replay.

Anyone can offer desking and finance menus helping you streamline business and generate sales. No one can offer these processes with the ease-of-use and flexibility like MenuSys menus.

Sabio Ltd, a leading Genesys Gold partner in Europe, specializes in leveraging the Genesys platform to address diverse customer service challenges. With operations in the UK, France, the Netherlands, and Spain, Sabio assists businesses in migrating to the cloud and managing extensive deployments of Genesys Engage. Their expertise ensures that organizations can fully utilize Genesys' capabilities to enhance customer experience strategies. Key Features and Functionality: - Consultancy: Sabio's s

PaaS for dynamic case management solutions.

From intelligent call routing - based on preceding web activity - through phone sale recording in AdWords to segmenting callers for online retargeting advertising & content, Outleads' technology covers every aspect of the customer journey.

Solve4ME is a Brazilian company specializing in integrated omnichannel technology solutions and exceptional customer service. Established in 2016, the company focuses on delivering cutting-edge services through a team of certified professionals. Solve4ME's mission is to enhance customer interactions by providing innovative, personalized, and efficient solutions that optimize every client engagement. Key Features and Functionality: - Intelligence Application Suite: A comprehensive suite combin

GENESISX is an AI-powered brand storytelling platform built for enterprise CPG brands and major retail partners. Unlike self-serve AI content tools, GENESISX is human-directed and brand-trained. Every output reflects your specific visual identity, voice guidelines, and retailer specifications from day one. CPG brands and retail media teams use GENESISX to compress creative production timelines from months to days. A brief goes in. Retail-ready, brand-safe content comes out across formats, chann

SmartVideo for Genesys is simple, easy to use and offers an escalation from the existing Genesys communication channels: chat, voice, SMS, email and social networks to mobile, real-time, interactive video directly from the Genesys environment.

AI-powered speech and text analytics platform for contact centers. Unlock real-time insights, enhance operational efficiency, and improve customer experiences at scale without a single minute of human powered analysis.

NuGenesis ELN, the analytical electronic laboratory notebook (ELN) capability of the NuGenesis Lab Management System, allows laboratories to document observations, control procedures, exchange information with other software solutions, and easily find and collaborate on scientific results. NuGenesis ELN optimizes the utilization of information collected and cataloged by NuGenesis SDMS. With an open and flexible design, NuGenesis ELN easily adapts to fit and support existing free-flow or prescrib

Genesis has the right Call Accounting solution for every size business, industry and application.

The Smart Connector for SAP S/4HANA is the out-of-the-box solution to integrate all the Genesys Cloud channels inside SAP S/4HANA using the Genesys Cloud Embeddable Framework. This solution allows having Genesys Cloud embedded inside SAP so always visible and accessible whatever interaction is managed by the agent.

Ec2Traffic compiles SIP-Trunk analytics at the network edge of Contact Center. It provides network clarity for CC to match business resources to real traffic trends and mitigate traffic anomalies quickly, thus elevating operation agility to new high.

The Smart Connector for SAP C/4HANA is the out-of-the-box solution to integrate all the Genesys Cloud channels inside SAP C/4HANA (also known as SAP Hybris or C4C) using the Genesys Cloud Embeddable Framework. This solution allows having Genesys Cloud embedded inside SAP so always visible and accessible whatever interaction is managed by the agent.