# Genesis Call Accounting Reviews
**Vendor:** Buygenesis  
**Category:** [Employee Monitoring Software](https://www.g2.com/categories/employee-monitoring-software)  
**Average Rating:** 4.5/5.0  
**Total Reviews:** 2
## About Genesis Call Accounting
Genesis has the right Call Accounting solution for every size business, industry and application.




## Genesis Call Accounting Reviews
  ### 1. Experience with Genesis Call Accounting

**Rating:** 4.5/5.0 stars

**Reviewed by:** Siva K. | Real Time Analyst, Enterprise (> 1000 emp.)

**Reviewed Date:** September 29, 2022

**What do you like best about Genesis Call Accounting?**

Great tool for call accounting and monitoring purposes in our organisation, very helpful tool to measure quality of service we provide to our customers

**What do you dislike about Genesis Call Accounting?**

Sometimes it has software glitches; calls do not load properly, and often we hear a lot of noises in the background, which is a bit frustrating.

**What problems is Genesis Call Accounting solving and how is that benefiting you?**

It is helping our organization to measure the quality of service we provide to partners and customers.

  ### 2. Amazing tool

**Rating:** 4.5/5.0 stars

**Reviewed by:** Rajat R. | Customer Service Representative, Enterprise (> 1000 emp.)

**Reviewed Date:** October 01, 2022

**What do you like best about Genesis Call Accounting?**

We get each day calling report very easily and reports can be generated by everyone using this very easily.

**What do you dislike about Genesis Call Accounting?**

I don't think there is anything to dislike this tool

**What problems is Genesis Call Accounting solving and how is that benefiting you?**

This software helps us in checking Call Traffic reporting, Inventory management etc.



- [View Genesis Call Accounting pricing details and edition comparison](https://www.g2.com/products/genesis-call-accounting/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-25+03%3A28%3A31+-0500&secure%5Bsession_id%5D=5d2565b2-55ab-4621-995c-aadfedce8dbb&secure%5Btoken%5D=9c4b08ab08930619e9e48b9e680150ed943c75ec618587f48c12db3d931913d1&format=llm_user)

## Genesis Call Accounting Features
**Generative AI**
- AI Text Generation
- AI Text Summarization
- AI Image-to-Text

**Monitoring**
- Interactions
- Web & Application Usage
- Mobile App Usage
- Screenshots
- Web Blocking

**Activity Monitoring - Employee Monitoring**
- Calls
- Email Activity Tracking
- Social Media Activity Tracking
- Live Chat

**Feedback**
- Archives

**Productivity Analytics - Employee Monitoring**
- Project
- Hours
- Intelligence
- Burnout Indicators

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