Products

Make Your Contact Center a Satisfying and Secure Experience for Customers. Your customers want a great experience when they contact you. If you want to offer a more personal, satisfying and secure contact center operation, you've come to the right place.

The Compass Automation Platform is a comprehensive Managed Communications Platform as a Service designed to enhance customer engagement through voice and text automation. By integrating seamlessly with existing customer service infrastructures, it enables businesses to deliver personalized, efficient, and secure self-service experiences without the need for extensive IT resources. Key Features and Functionality: - Conversational AI: Facilitates natural, menu-free interactions, allowing custom

AheevaCCS is an inbound call solution that allows you to control the distribution of your inbound calls and processing times for customer satisfaction.

CenterMaster is a customer interaction management and communications solution for contact centers designed to manage efficiency and costs.

SpeechLog Retail by Globitel is an advanced solution designed to enhance the quality of customer interactions in retail environments. By integrating audio and video recording capabilities with AI-powered facial and vocal recognition technologies, it enables businesses to monitor and evaluate sales representatives' engagements with customers effectively. This comprehensive approach ensures that both verbal and non-verbal aspects of customer service are assessed, leading to improved service qualit

Enterprise-level all-in-one call center solution (IP PBX, recording, Omni-channel, predictive dialing, reporting) for small and medium

Knowledge-base software for the contact centre

eFACiLiTY® Helpdesk and Knowledgebase system simplifies service request management by centralizing all configurable details into a unified solution. Our comprehensive helpdesk platform ensures seamless and convenient resolution of support requests for your team. With this system, you can easily track the complete history of actions, events, follow-ups, message exchanges, response times, and user feedback. This valuable information enables analysis and improvement of the helpdesk and calls resolu

Automation & insights of “Voice of Customer” Automate your call monitoring process with intuitive Contiinex Auto Audit Combining voice to text and speech analytics with AI & machine learning capabilities to extract critical business insights from every customer conversation Monitor 100% of customer conversations, flag & reduce any Compliance & Risk Vulnerabilities real time

Taalk is an advanced conversational AI platform designed to enhance communication and streamline customer interactions. Our AI-powered Conversational Agents will enable businesses to provide personalized support, automate tasks, and engage with customers effectively.

OneXtel is a leading CPaaS (Communication Platform as a Service) provider that offers seamless, end-to-end communication solutions. Our product offering includes channels like SMS, Voice, WhatsApp, Intelligent Chatbot, RCS, IVR and Email services tailored for businesses of all sizes. We take pride in empowering over 600+ enterprises, including esteemed clients like BHEL, Kissht, Rupeek, Capillary, KESCO, Magicpin and many more, to enhance their communication strategies and drive business growth

Radical Human Intelligence™️ is a transformative AI platform revolutionizing customer engagement. With cutting-edge, patent-pending technology, it identifies and addresses key challenges, offering a shield against the impact of "cancel culture." The platform introduces the exclusive Cancel Culture Check-Up™️ and Brand Sensitivity Score™️, delivering actionable trend reports for strategic guidance. Radical Human Intelligence™️ empowers brands to redefine strategies intelligently and engage with a

Digital Messaging & Voice CX Outsourcing Solutions OutPLEX offers a full suite of omnichannel solutions to provide CXaaS to your customers. From traditional voice solutions to the latest in messaging and automation technologies, our engagement experts combine high tech with a human touch to provide seamless experiences resulting in the highest customer satisfaction across the industry. Through an award-winning combination of hiring agents with subject matter expertise in your industry, imp

Jarabot is an AI-first omnichannel contact center that automates customer support and actively drives revenue. Using native Voicebots, Mailbots, and Chatbots, it resolves up to 75% of routine inquiries instantly and recovers abandoned carts across 90+ languages.

Compass by Chordia is a conversation intelligence solution that helps customer-facing teams evaluate and act on evidence from customer conversations at full scale. It connects to existing CCaaS, CRM, help desk, video conferencing, and VoIP systems including Five9, HubSpot, Nextiva, NiCE, Salesforce, Zoom, Microsoft Teams, Google Meet, RingCentral, and more. It analyzes 100% of customer interactions across more than 80 languages, evaluating human and AI agents against the same criteria. Built fo

INSIDE is a cloud based live chat and customer engagement platform.

AION is an autonomous AI platform offering 68 production-tested tools accessible through a single MCP connection or REST API. It integrates with 12 leading LLM providers, ensuring sub-second latency and starting at $0.001 per call. AION's comprehensive suite includes capabilities such as deep research, web scraping, content generation, persistent memory storage, browser automation, competitor monitoring, lead generation, email outreach, market opportunity scanning, and a vast knowledge base. Des

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Snapshotz is the first CX assessment app to evaluate and map the current state of contact centre and digital (RPA & AI) service delivery to the ISO 18295 customer service delivery standards.

2Ring COMPACT AGENT is an agent desktop application built on top of Cisco Finesse API. It can be used to bring Cisco Contact Center closer to remote experts, to subject matter experts, and to back-office workers.