# OneXtel Limited Reviews
**Vendor:** OneXtel Limited  
**Category:** [Contact Center Software](https://www.g2.com/categories/contact-center)
## About OneXtel Limited
OneXtel Limited is a Communication Platform as a Service( CPaaS) specializing in enterprise messaging and customer engagement solutions. It provides services such as SMS, WhatsApp Business API, Rich Communication Services (RCS), Voice, Email, and Chatbots to help businesses enhance their communication strategies. OneXtel serves industries like BFSI, E-commerce, Healthcare, EdTech, and more, enabling companies to engage with their customers through secure and scalable messaging solutions. It also integrates with platforms like CleverTap, Salesforce, Zoho, Leadsquared and others to offer seamless communication experiences.






- [View OneXtel Limited pricing details and edition comparison](https://www.g2.com/products/onextel-limited/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-22+14%3A49%3A51+-0500&secure%5Bsession_id%5D=364c719c-5592-458b-89d1-3ff9d09b8661&secure%5Btoken%5D=caf77333088a48b7863d587b4815bca7095f5a330639f6bf0515f29a394b8994&format=llm_user)

## OneXtel Limited Features
**Dialing Options**
- Preview Dialing
- Progressive Dialing
- Predictive Dialing

**Text Messaging**
- Bulk SMS
- Two-Way Text Messaging
- Text Scheduler
- Automatic Replies
- Automatic URL Shortening
- MMS Marketing
- Personalization
- Transactional SMS

**Channels**
- Voice
- Social
- Web Chat
- Mobile SMS
- Email

**Generative AI**
- AI Text-to-Speech

**Agent Tools**
- Whisper Coaching 
- Callback Scheduling 
- Call Recording 

**Functions**
- Session Routing
- Session Queuing
- Concurrent Calling
- Speech Analytics
- Auto Dialer
- IVR
- Inbound Screen Pop
- Persistent Data

**Agentic AI - Contact Center**
- Autonomous Task Execution
- Cross-system Integration
- Natural Language Interaction
- Proactive Assistance

**Automation**
- Voice Activity Detection
- Interactive Voice Response (IVR)
- Call Scrubbing

**Administrative**
- Session Summary Notes
- Administrator Access
- Reporting & Dashboards
- Session Recording
- Agent Scheduling and Assignment

**SMS Platform**
- Reporting
- Automation
- White Label
- Text-to-Landline
- Short Codes
- API Integration

**Agentic AI - Auto Dialer**
- Autonomous Task Execution
- Cross-system Integration

**Agentic AI - SMS Marketing**
- Autonomous Task Execution
- Multi-step Planning
- Cross-system Integration
- Natural Language Interaction
- Proactive Assistance
- Decision Making

**AI Capabilities - Auto Dialer**
- Call Prioritization and List Optimization
- Compliance Monitoring
- Speech Analytics and Sentiment Analysis

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