# AheevaCCS Reviews
**Vendor:** Aheeva  
**Category:** [Contact Center Software](https://www.g2.com/categories/contact-center)
## About AheevaCCS
AheevaCCS is an inbound call solution that allows you to control the distribution of your inbound calls and processing times for customer satisfaction.






- [View AheevaCCS pricing details and edition comparison](https://www.g2.com/products/aheevaccs/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-22+14%3A31%3A32+-0500&secure%5Bsession_id%5D=9ecf2eb6-84ae-4965-aef8-70b0f9550e8d&secure%5Btoken%5D=0669e1308b6c8db569af537806a56e01aedba9ed9e765c07b3c113f02046479a&format=llm_user)

## AheevaCCS Features
**Channels**
- Voice
- Social
- Web Chat
- Mobile SMS
- Email

**Platform**
- Omnichannel
- Mobile Access
- Queue Management
- Call Routing
- Call Back
- IVR
- Automatic Call Distribution

**Generative AI**
- AI Text-to-Speech

**Generative AI**
- AI Text-to-Speech

**Functions**
- Session Routing
- Session Queuing
- Concurrent Calling
- Speech Analytics
- Auto Dialer
- IVR
- Inbound Screen Pop
- Persistent Data

**Workforce Management**
- Call Monitoring
- Performance Evaluation

**Call Center Infrastructure (CCI)**
- Autonomous Task Execution
- Cross-system Integration
- Natural Language Interaction
- Proactive Assistance

**Agentic AI - Contact Center**
- Autonomous Task Execution
- Cross-system Integration
- Natural Language Interaction
- Proactive Assistance

**Administrative**
- Session Summary Notes
- Administrator Access
- Reporting & Dashboards
- Session Recording
- Agent Scheduling and Assignment

**Administrative**
- Call Recording
- Reporting & Dashboards

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