Search results for Zendy

Flip is the leading conversational AI customer service platform for retail/eCommerce, healthcare, and transportation. Most platforms are built wide and are generic. Flip is built deep and focused on automations specific to retail, healthcare and transportation - the industries where generic AI falls short and domain depth wins. Trained on over 300 million real customer interactions across 250+ deployments—including Under Armour, Tory Burch, Experity, and 13cabs—Flip handles up to 90% of inbound call volume with precision. It integrates natively with 80+ platforms including Shopify, Salesforce, HubSpot, and Zendesk, configuring to your exact brand voice and policies from day one. Every workflow completed. Every interaction personalized. No transfers, no dead ends, no phone tree hell. With $31 million raised and proven enterprise scale across three continents, Flip doesn't just automate customer conversations - it transforms them into a competitive advantage.

Teqtivity provides IT asset management solutions that help businesses track the complete lifecycle of their assets. Our software lets you track the asset from the point of origin through to disposal, and every activity in between, such as assignment, installation, loaned, damaged and more. Teqtivity seamlessly integrates with your other systems, such as Jamf, Kandji, Okta, Jira, Zendesk, Slack, and others.

👩‍💻 Trusted by 1600+ Support teams. 🎬 Screen Recording and Co-browsing to resolve tickets up to 5x faster 🔌 Integrates with Zendesk, Intercom, Jira, Freshdesk, Freshchat & Helpscout. 🪄 End-users don't need to download anything. 👀 View end-users' console logs 🔐 Enterprise-grade security 📈 Customer Stories: +60% Time to Resolution, -35% Escalation Rate, +20% Customer Effort Score.

An agile localization management tool built for scaling multilingual customer support. Our app is available as an integration on platforms like Zendesk, Freshdesk and Intercom, and development is ongoing for other platforms. Lingpad has powerful features like an in-built smart editor, Translation Memory, Glossary, Pre-translation and much more.

Transform your data into actionable business intelligence Revintel offers the simplest way to tap into your disparate datasets by transforming them into actionable business intelligence. Spend valuable time analyzing insights through custom dashboards and reports so you can make quicker decisions that impact change. Revintel’s powerful business intelligence solution scales with your data and users, and processes millions of data points in just seconds. Quickly view both historical and forward-looking data with precision. Slice and dice the data down to a very granular level and build and automate visual dashboards and reports that are important to your business. Revintel’s robust tools are hassle-free and will instantly benefit every member of your team, no matter their role. Highlights: • Compose data into intelligent insights • Drag and drop functionality • Team collaboration • One source of truth • Macro to micro • Quick, actionable data

SolarWinds Service Desk is an IT and Employee Service Management solution that helps you redefine employee service experiences in seamless, smart, and meaningful ways.

ConnectPath CX is a next-generation Contact Center as a Service platform developed by CloudHesive, leveraging Amazon Connect and other AWS services. It offers a comprehensive, cost-effective, and scalable solution that enhances traditional contact center capabilities. With a full-featured agent and supervisor dashboard, ConnectPath CX provides an agile, low-code/no-code deployment that can be implemented globally within minutes. Its pay-per-use pricing model ensures affordability without compromising on functionality. Key Features and Functionality: - Omnichannel Support: Ensures visibility into all customer interactions across various channels, including voice, chat, email, and social media. - Advanced Management Tools: Offers real-time monitoring of agent and queue performance, silent monitoring/coaching, activity filtering, recordings, broadcast announcements, and flexible permissions. - Team Collaboration: Facilitates agent collaboration through features like real-time presence indicators and click-to-chat or voice calls. - Built-In Integrations: Provides robust pre-built integrations with leading CRM solutions such as Salesforce, Microsoft Dynamics, Zendesk, and Epic. - Enhanced Agent Productivity: Features an integrated quick dialer, real-time team presence, and click-to-callback functionalities to streamline workloads. - Comprehensive Reporting: Delivers real-time reports with key performance indicators for effective contact center management. - AI-Driven Automation: Integrates with Teneo.ai to automate 100% of Level 1 and 50% of Level 2 customer inquiries, achieving up to 30% cost reduction and 99% accuracy in customer intent recognition. - CRM Integration: Seamlessly integrates with Salesforce, enabling features like CTI flows for common events, presence synchronization, and click-to-dial, enhancing agent efficiency and customer experience. Primary Value and Solutions Provided: ConnectPath CX addresses the challenges of modern contact centers by offering a scalable, feature-rich platform that enhances customer interactions and operational efficiency. Its omnichannel support ensures consistent and seamless communication across various platforms, improving customer satisfaction. The integration of AI-driven automation reduces operational costs and allows agents to focus on complex tasks, thereby increasing productivity. Furthermore, its built-in CRM integrations streamline workflows, reducing the need for manual data entry and minimizing errors. Overall, ConnectPath CX empowers organizations to deliver exceptional customer experiences while optimizing contact center operations.

Conclude is the solution for unified collaboration on Slack and Microsoft Teams. Keep your conversations connected by integrating chat across Slack, Microsoft Teams, Zendesk, and Jira, with no-code apps for ticketing and even better collaboration. 👉Conclude Link connects Slack and Microsoft Teams facilitating bi-directional communication between both programs, ensuring that messages, reactions, and more work together seamlessly. Work from your preferred messaging platform, share and sync files, edit and delete messages, @mention colleagues, automatically translate conversations in 60 languages and more. 👉 Conclude Apps are no-code apps for managing issues, incidents, support tickets, and more, on Slack and Microsoft Teams. From Slack, Conclude offers an optional Jira and Zendesk integration with the ability to manage external support tickets.

Cardina is a co-browsing solution designed to enhance customer support by enabling agents to view and interact with customers' screens in real-time, without requiring any downloads or meeting links. This seamless integration allows support teams to guide users through complex processes, troubleshoot issues, and provide personalized assistance efficiently. Key Features and Functionality: - Real-Time Screen Sharing: Agents can instantly view and interact with customers' screens, facilitating immediate assistance. - Interactive Guidance: Support representatives can draw on the customer's screen to highlight areas, making instructions clearer. - Remote Control: With customer permission, agents can take control to scroll, click, and type on behalf of the user, streamlining problem resolution. - Session Recording and Replay: Optionally record sessions for quality assurance and training purposes, with sensitive data masked to ensure privacy. - Integration with Existing Tools: Cardina integrates with platforms like Intercom, Zendesk, Salesforce, Sentry, and Slack, enhancing workflow efficiency. Primary Value and User Solutions: Cardina addresses the challenges of remote customer support by providing a tool that reduces resolution times and improves customer satisfaction. By enabling agents to see and interact with customers' screens, it eliminates the need for lengthy explanations and back-and-forth communications. This leads to faster issue resolution, decreased abandonment rates, and a more personalized support experience, ultimately boosting customer loyalty and operational efficiency.

Know when you’re needed without sifting through tickets. Stylo prioritizes the most pressing customer issues for you in seconds. Never miss a critical moment. How does it work? Without leaving Zendesk, Stylo scans every support ticket and lets you know how that customer is feeling- Frustrated? Delighted? And flags the most urgent tickets. So you never miss a critical moment (or VIP customer). If you want to Stop long wait times caused by ticket escalations Stop spending hours updating tags and triaging tickets Stop guessing how customers who don’t fill out a survey are feeling Stylo intro video: Meet Stylo Is it secure? Protecting customer PII is a huge concern for all our customers. Our founders come from security tech startups and take protecting customer information seriously. It’s why we’re SOCII Compliant. How long does setup take? Unlike other sentiment scoring technologies- Stylo doesn’t require any training or coding at all. It works out of the box for any industry. How much does this cost? Start with a free trial. Paid plans start at $450/mo so you can save the day & your budget. Get started by enabling this app. Reach out to us with any questions at www.askstylo.com or support@askstylo.com

ZendCreative is a global full-cycle software development agency with niche expertise and a focus on the latest technologies. We have been helping companies achieve their goals with impactful, industry-specific software solutions.

ZendPaw is pet grooming software built specifically for independent groomers and small salons. Manage appointments, automate client reminders, collect deposits, and track every client and pet — all in one place. Fully bilingual English and Spanish. Solo plan from $39/month. No setup fees, no contracts.

ZendWerk is an all-in-one business management platform for German trade and craft businesses (Handwerksbetriebe) such as electricians, HVAC, roofers, painters, and general contractors. It combines quotes and invoicing (including GAEB import and ZUGFeRD/XRechnung e-invoicing), CRM, mobile time tracking, crew and site scheduling, construction site documentation, material and equipment management, accounting with DATEV export, and a customer portal in one connected system, replacing the mix of paper, spreadsheets, and disconnected apps many trade businesses rely on today. Data entered once (customer, quote, project) flows through automatically to invoicing and bookkeeping. ZendWerk is hosted in Germany, works on desktop and mobile including offline on job sites, and includes built-in support for compliance documentation relevant to German construction businesses (Schwarzarbeitsbekaempfungsgesetz / FKS readiness).

HappyFox Workflows is an advanced workflow automation solution, designed to expedite business processes, improve organization-wide productivity, and reduce human errors. Our intuitive builder lets you build complex workflows across multiple applications like Salesforce, HappyFox, Zendesk; all by yourself, without any coding expertise. You can create sophisticated workflows with approvals, forms, data extractions, conditions, field updates, and many other advanced features.

ZenDirect offers servicesto easily personalize, print, and send physical mail and gifts.

ZenDevX is a NoCode Web-App development platform that helps software developers to develop Enterprise grade web applications like ERP, CRM or any kind of SaaS products and Complex REST API without writing a single line of code, while finally generating Source Code in multiple Programming languages like PHP, Laravel, ReactJS, NodeJS, Angular, Dot Net Core or DJango, for further Customization or deployment to Client’s server without any platform binding.

ZenDev is like a well-oiled machine – always running smoothly and reliably, thanks to our experienced technical engineers and thorough recruitment processes. We've been in the game since 2016 and have already expanded from Gothenburg, Sweden all the way over to Bosnia Hercegovina - no small feat! Talk about ambition, we’re one of the fast-growing outsourcing companies in BH and beyond. Quality? Check. Competence? Double check! Get ready for an IT transformation with ZenDev at your side.

Protect your applications with PHP encoding

CBOT is a leading AI company based in Istanbul, offering an end-to-end customer service automation platform driven by proprietary Generative AI and Conversational AI technologies. It enables enterprises to quickly develop and scale intelligent chatbots and voice assistants, leveraging Natural Language Processing (NLP and Natural Language Understanding (NLU. CBOT's solutions enhance customer experience by automating up to 70% of customer queries and increasing sales by up to 300%. The platform supports a hybrid workforce model, seamlessly integrating AI virtual assistants with live agents. Key features include 24/7 omnichannel support, simplified customer processes, and improved conversion rates. CBOT is trusted by over 50 well-known enterprises globally, emphasizing data protection, privacy, and offering on-premise deployment. Key Features and Functionality: - CBOT CORE: Provides a comprehensive suite of tools with enterprise-grade security for building sophisticated AI-powered virtual assistants. These assistants can be deployed across multiple channels and languages, integrating seamlessly with enterprise systems in both on-premise and cloud-based infrastructures. - CBOT FUSION: Offers a no-code chatbot integration framework that significantly reduces development time and costs. It enables dynamic conversation design and backend configuration without coding, facilitating integration with on-premise systems, IVRs, RPAs, and enterprise applications like SAP and Zendesk. - CBOT ANALYTICS: Delivers centralized dashboards with key metrics, empowering businesses to measure, analyze, and enhance chatbot performance. Real-time analytics help increase bot interaction, retention, and monetization rates. - CBOT LIVE CHAT: Ensures optimal customer experience by enabling seamless collaboration between human agents and AI. It allows for the automatic resolution of a significant portion of service desk requests while providing smooth handoffs between AI and human agents when necessary. Primary Value and Solutions: CBOT's platform addresses the need for efficient, scalable, and humanized customer service solutions. By automating up to 70% of customer queries, it significantly reduces operational costs and response times. The integration of AI with human agents ensures complex issues are handled effectively, enhancing customer satisfaction. Additionally, the platform's ability to increase sales by up to 300% demonstrates its impact on revenue growth. With a focus on data protection, privacy, and flexible deployment options, CBOT provides a reliable and adaptable solution for enterprises aiming to transform their customer service and sales channels through conversational AI.

Help Scout is a customer support platform growing businesses use to manage all their customer conversations in one place.