# Which chatbots hand over to a person cleanly rather than trapping someone in a loop?

<p class="elv-tracking-normal elv-text-default elv-font-figtree elv-text-base elv-leading-base elv-font-normal" elv="true">Direct question for anyone who has actually had to escalate out of a bot. Which chatbots hand over to a person cleanly rather than trapping someone in a loop, since that's usually where the actual complaints start.</p><p class="elv-tracking-normal elv-text-default elv-font-figtree elv-text-base elv-leading-base elv-font-normal" elv="true">The whole point of a bot is speed, until the moment it can't help, and then speed turns into someone stuck talking to a wall. A few on G2's<a class="a a--md" elv="true" href="https://www.g2.com/categories/chatbots"> </a><a class="a a--md" elv="true" href="https://www.g2.com/categories/chatbots">chatbots</a> list build the handoff into the product itself:</p><ul>
<li>
<a class="a a--md" elv="true" href="https://www.g2.com/products/enjo/reviews"><strong>Enjo</strong></a> (4.8/5, 5+ reviews): escalates with the full conversation, account context, and suggested next steps when confidence is low, rather than just dropping the person into a queue.</li>
<li>
<a class="a a--md" elv="true" href="https://www.g2.com/products/glia/reviews"><strong>Glia</strong></a> (4.8/5, 85+ reviews): built around live-agent screenshare and handoff, positioning the bot as a first step rather than the whole interaction.</li>
<li>
<a class="a a--md" elv="true" href="https://www.g2.com/products/fin-by-intercom/reviews"><strong>Fin by Intercom</strong></a> (4.5/5, 3690+ reviews): resolves what it can and converts to human support for the rest, with a large enough review base to judge how consistently that actually happens.</li>
</ul><p class="elv-tracking-normal elv-text-default elv-font-figtree elv-text-base elv-leading-base elv-font-normal" elv="true">Has anyone had a handoff go badly even with one of the tools built for it, and what broke?</p><p class="elv-tracking-normal elv-text-default elv-font-figtree elv-text-base elv-leading-base elv-font-normal" elv="true"></p><p class="elv-tracking-normal elv-text-default elv-font-figtree elv-text-base elv-leading-base elv-font-normal" elv="true"></p>

##### Post Metadata
- Posted at: 12 days ago
- Author title: Tech Consultant
- Net upvotes: 1


## Comments
### Comment 1

&lt;p&gt;The failure mode I&#39;ve heard about most often isn&#39;t the handoff itself breaking, it&#39;s that the context comes across but the human agent still starts from scratch anyway, either because they didn&#39;t read it or the summary missed the actual thing the person was frustrated about. So the technical handoff worked exactly as built, and the person still had to repeat themselves, just to a different party than expected. That suggests the harder problem isn&#39;t building the handoff, it&#39;s making sure the agent on the receiving end actually uses what got passed along.&lt;/p&gt;

##### Comment Metadata
- Posted at: 11 days ago
- Author title: SEO Content Writer





## Related discussions
- [How well does Trello scale into a larger team?](https://www.g2.com/discussions/1-how-well-does-trello-scale-into-a-larger-team)
  - Posted at: over 13 years ago
  - Comments: 6
- [Can we please add a new section](https://www.g2.com/discussions/2-can-we-please-add-a-new-section)
  - Posted at: over 13 years ago
  - Comments: 0
- [Quantifiable benefits from implementing your CRM](https://www.g2.com/discussions/quantifiable-benefits-from-implementing-your-crm)
  - Posted at: over 13 years ago
  - Comments: 4