Zip Reviews & Product Details

I like that Zip provides great transparency for our stakeholders, is easily configurable and customizable for us to change the workflow, the partnership our dedicated customer service team provides, and the product enhancements as Zip invests in the platform. Review collected by and hosted on G2.com.

There are a few minor system limitations that make the tool a little harder for end users. For example, to identify a legal contact, the user has to type in the name for the legal contact to populate out of the entire population of users/employees. It would be great if the admins could limit that population to a set of employees/users/roles so the requester has an easier time identifying their partner. Review collected by and hosted on G2.com.

Zip has significantly simplified the management of procurement workflows across various teams. The intake form is particularly helpful, as it collects all the essential information from requesters at the outset, minimizing unnecessary back-and-forth and ensuring that approvals from Finance, Legal, Privacy, and Security are automatically routed. Additionally, it proves valuable for tracking renewals and consolidating requests in a single location, which enhances visibility into spending and vendor management. Overall, this tool has played a key role in centralizing processes that were previously fragmented and handled manually. Review collected by and hosted on G2.com.

While Zip has certainly streamlined our procurement process, it can sometimes feel inflexible when requesters fail to provide all the necessary information. This often results in delays, as Procurement must follow up to clarify missing details. It would be much more efficient if there were an option to transfer a request into a different workflow when a requester selects the wrong one, rather than having to cancel and start over.

Another issue involves the feature that lets you add people to departmental queues for visibility. Although the idea is solid, those added individuals automatically receive email notifications from Zip, which can lead to excessive and unnecessary emails. Some teams, such as Accounting, have also mentioned that certain aspects of the P2P process feel rigid. However, in my experience, this sometimes stems more from the learning curve and the need for users to fully engage with the tool, rather than from actual limitations of Zip itself.

I would also appreciate the ability to generate a PO after a request is finalized, especially if the original payment method was chosen incorrectly or needs to be changed.

Additionally, the platform could be improved with more user-friendly reporting and analytics, particularly regarding renewals and usage patterns. An escalation feature to prompt slow approvers would also help keep workflows moving smoothly.

Overall, these are mostly minor adjustments, and I believe the company is actively working on enhancements. They appear to value user feedback and are responsive in providing support and addressing concerns. Review collected by and hosted on G2.com.

ZIP truly serves as a blank canvas when it comes to implementing process flows. Its flexibility allows us to either integrate with other platforms or operate entirely within ZIP, which is a significant advantage. We've successfully mandated approvals and facilitated interactions across various supporting areas of the business, making it easy to track every step. The platform offers a high level of transparency, enabling stakeholders to clearly see the status of ongoing processes. One of the most important aspects is that it's completely code-free and plug-and-play. We don't require assistance from consultants or developers to make changes, even to live workflows. Review collected by and hosted on G2.com.

Getting time with people at ZIP can sometimes take a while.

It would be nice to have a dev environment to play with and use for demos and testing Review collected by and hosted on G2.com.

1. Intuitive and User-Friendly Interface

2. Powerful, No-Code Workflows: A key advantage is its highly flexible and customizable approval workflows. The platform allows for conditional logic (e.g., requests over a certain amount require additional approvals) without any coding

3. Efficient Intake-to-Pay Process

4. Strong Integrations: The platform offers robust integrations with popular ERP and financial systems (like Netsuite)

5. Excellent Customer Support Review collected by and hosted on G2.com.

1. Limited Reporting and Analytics: Platform's reporting functionality often lacks the advanced, user-friendly reporting tools

2. Gaps in Advanced Features: While new AI features are nice touch, there are gaps in features that can be made more useful

3. Less Comprehensive Custom Integration functionality: While recent use of Webhooks and API based suite helps, a lot more can be done on API side. Review collected by and hosted on G2.com.

Ai features that we are able to deploy. Being able to connect to our Snowflake database to allow these AI agents to do their work. Configurability of non technical users to configure the system. How quickly Zip comes up with new features. Review collected by and hosted on G2.com.

Currently we are not able to promote config changes from Sandbox to Production. It is manual at the moment, however, it is on the roadmap to address this year. Review collected by and hosted on G2.com.

I appreciate the flexibility and ease of use that Zip offers, which makes it a standout choice for managing our procurement workflow. The implementation process was fairly smooth, which was a relief. I find the ability to add or change workflows particularly useful, allowing us to adapt to our changing needs effectively. Zip provides a consistent intake and workflow process, enabling our business to operate efficiently and make purchases with ease. Additionally, its integration with Workday is a valuable feature for us. Overall, these factors contribute to a great user experience and would definitely make me consider purchasing Zip again. Review collected by and hosted on G2.com.

I find the notification emails lacking, as they could be improved for better clarity and timeliness. Additionally, the absence of split line accounting is a drawback, which complicates financial management and tracking for our procurement processes. Review collected by and hosted on G2.com.

I appreciate the dynamic workflow that Zip offers, which is incredibly beneficial for my organization due to its configurability and adaptability to our ever-changing policies and processes. This feature has proven to be an asset in customizing workflows specifically to our needs at Docker. The integration team made the setup process smooth by collaborating effectively with us to create customized workflows, which I find crucial. Zip significantly improves efficiency by decreasing the time spent on reviewing requests and speeding up the procurement process, all while integrating it into a single platform that enhances communication among stakeholders. The integrations with third-party applications like Jira and Iron Cloud are extremely valuable, as they streamline our processes and make management comprehensive and easy. I value the capability of Zip to create bespoke workflows not only for procurement but for various other request types, making it highly adaptable to situational and case-by-case needs. Review collected by and hosted on G2.com.

I think the workflows for virtual cards could be improved as they're not as seamless as purchase orders. They seem less configurable, requiring a bit more manual review on aspects like receipt compliance. Review collected by and hosted on G2.com.

I appreciate how Zip creates a centralized entry point for all procurement requests, eliminating the hassle of managing incoming requests. This organization offers significant benefits by allowing seamless access and data collection from each request. I love the feature that lets me build and customize my own processes, making it incredibly useful for tailoring the software to my particular needs. Additionally, I value the exceptional customer service provided by Zip, with a dedicated team that is committed to helping me succeed and is well-acquainted with our processes. This support makes the implementation smoother and more tailored to our organizational needs, which is highly beneficial. Review collected by and hosted on G2.com.

I find the admin features lacking in Zip, as I often have to rely on the Zip team to enable or disable certain settings, which feels restrictive. I'd prefer to have more control to manage these features independently. Review collected by and hosted on G2.com.

The ZIP team has been very easy to work with throughout our onboarding process. We have slowly been rolling out the use of the ZIP platform to our workflow and it has been a smooth process so far. The team is quick to address any issues and is open to feedback on any enhancements we believe would make a better user experience. Review collected by and hosted on G2.com.

It can be challenging to export the data we need from one report. Working with ZIP on other report features. Review collected by and hosted on G2.com.

Orchestration capability and its ease of use for Intake to Pay, system administration and configuration Review collected by and hosted on G2.com.

I have used Zip for 4 1/2 years. They have been very easy to work with and I do not have a lot of dislikes. If I had to say, they are growing quickly and as a result, service requests might take longer to get a response. Review collected by and hosted on G2.com.