--- title: Zanda (formerly Power Diary) Reviews meta_title: 'Zanda (formerly Power Diary) Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 294 reviews by the users' company size, role or industry to find out how Zanda (formerly Power Diary) works for a business like yours. aggregate_rating: rating_value: 4.7 review_count: 294 scale: '5' date_modified: '2026-08-04' parent_category: name: Health Care url: https://www.g2.com/categories/health-care --- # Zanda (formerly Power Diary) Reviews **Vendor:** Zanda **Category:** [Medical Practice Management Software](https://www.g2.com/categories/medical-practice-management) **Average Rating:** 4.7/5.0 **Total Reviews:** 294 ## About Zanda (formerly Power Diary) Zanda is an all-in-one practice management system, built to save time, reduce stress, and keep you in control. - Calendar management: scheduling, waitlist, automated appointment reminders, and confirmations. - Documentation: customizable clinical note templates, AI-powered session transcription and refinement, and online forms. - Client portal with online booking, reschedule and cancellation options, plus online payments, access to invoices, online forms, and Telehealth. Accepting waitlist requests. - Automations: invoicing, appointment follow-ups, recalls, new client communication, and more. - Practice Notifications and Team Communication Hub, and in-platform Practice Operations Manual Built for solo practitioners and large clinics alike, Zanda supports a wide range of professionals, including psychologists, physiotherapists, speech therapists, chiropractors, counselors, and other allied health providers. To give you peace of mind, Zanda offers a 12-month Money-Back Guarantee and delivers top-tier support, including free data import. New releases: - Scored Forms (Online Forms enhancement) - This makes it easier to track client progress over time using standard outcome measures or custom assessments, without manual calculations or external tools. - Client Progress Reports - Users get a quick overview of progress alongside the ability to explore the full context behind each result, helping them stay informed and make more confident clinical decisions. - Practitioner Utilisation Report - It gives practice managers and owners immediate visibility into how practitioner time is used, helping them identify underutilized staff, quantify the impact of cancellations, and make better scheduling and revenue decisions. ## Zanda (formerly Power Diary) Pros & Cons **What users like:** - Users love the **ease of use** of Zanda, enjoying its simple setup and seamless all-in-one integration. (56 reviews) - Users value the **responsive and helpful customer support** at Zanda, enhancing their overall experience and satisfaction. (25 reviews) - Users find the **setup ease** of Zanda incredibly valuable, simplifying onboarding and enhancing the overall user experience. (25 reviews) - Users value Zanda's **clear scheduling and integration** , enhancing appointment management and financial tracking effortlessly. (23 reviews) - Users find Zanda's **helpful customer support** and user-friendly features invaluable for efficient practice management. (22 reviews) - Users praise the **affordable and user-friendly features** of Zanda, significantly enhancing their practice efficiency. (21 reviews) - Workflow Efficiency (21 reviews) - Users love the **customizable templates** in Zanda, which significantly streamline the documentation of notes and forms. (19 reviews) - Users praise the **intuitive and user-friendly interface** of Zanda, enhancing their overall experience and ease of use. (18 reviews) - Navigation Ease (18 reviews) **What users dislike:** - Users find the **automation setup unclear** , leading to inefficiencies and needing to manage multiple platforms for billing. (15 reviews) - Users experience **limited features** in Zanda, particularly with room bookings and integration options, affecting workflow efficiency. (10 reviews) - Users express frustration with the **lack of functionality for room bookings** , hindering seamless scheduling and management. (6 reviews) - Users often face **complex setup** challenges with Zanda, leading to frustration and a steep learning curve. (6 reviews) - Users face **payment issues** with Zanda, including lack of automation and limited access for admin staff. (6 reviews) - Users express frustration with the **poor system functionality** regarding room bookings, leading to significant operational limitations. (6 reviews) - Users struggle with **difficult navigation** in Zanda, citing complex setups and a cluttered interface as major drawbacks. (5 reviews) - Users find Zanda's pricing to be **expensive** , feeling it may not be reasonable for smaller practices. (5 reviews) - Limited Communication Features (5 reviews) - Users find the **interface not user-friendly** , often struggling with diary navigation and unclear automation setups. (5 reviews) ## Zanda (formerly Power Diary) Reviews ### 1. Easy & helpful EHR **Rating:** 5.0/5.0 stars **Reviewed by:** Frances W. | Small-Business (50 or fewer emp.) **Reviewed Date:** October 04, 2023 **What do you like best about Zanda (formerly Power Diary)?** One major component you’ll need in private practice is a HIPAA compliant EHR that is easy to use. I love using PowerDiary because I’ve been able to automate a lot of simple tasks. For example, when someone schedules their very first appointment, they automatically get an email w/links to complete the intake forms specific to them. Automating as much as you can saves so much time & just makes me happy thinking about it. Also, anytime i’ve had questions or trouble they are quick to respond to my emails. Thank you for being so awesome! **What do you dislike about Zanda (formerly Power Diary)?** I can't think of anything that I dislike about PowerDiary. **What problems is Zanda (formerly Power Diary) solving and how is that benefiting you?** Client scheduling - they can do it themselves & an automated reminder is sent. **Official Response from Irina Shvetsova:** > Hi Frances, we're thrilled to hear that Power Diary has been so helpful for you in automating tasks and providing quick support! Thank you for your kind words and for choosing us as your EHR solution. - Irina ### 2. An intuitive open interface that is easy to use **Rating:** 5.0/5.0 stars **Reviewed by:** Jay H. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 23, 2024 **What do you like best about Zanda (formerly Power Diary)?** That everything is accessible from the diary functionality. Use is intuitive and user friendly. **What do you dislike about Zanda (formerly Power Diary)?** Smart idiots who revise invoices after submitted (if invoices could be locked or alerts sent when changes made it would be great). **What problems is Zanda (formerly Power Diary) solving and how is that benefiting you?** We are an NDIS funded service and it provides a user friendly resource for managing invoices and record keeping. **Official Response from Irina Shvetsova:** > Hi Jay, thank you for sharing your feedback on Power Diary! We're thrilled to hear that you find the accessibility of everything from the diary functionality to be a standout feature. Making navigation intuitive and user-friendly is a top priority for us, so it's great to know that you're finding the platform easy to use. Regarding your concern about invoices being revised after submission, we understand the frustration this can cause. We have passed your feedback to the product team on your behalf. It's fantastic to hear that Power Diary is benefiting your NDIS-funded service by simplifying invoice management and record-keeping. We're committed to supporting organizations like yours in streamlining administrative tasks, allowing you to focus more on delivering excellent care to your clients. Thank you again for taking the time to share your thoughts with us. - Irina ### 3. Good UI design, reliable functionality **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Mental Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** April 16, 2024 **What do you like best about Zanda (formerly Power Diary)?** Intuitive UI design, easy navigation and note design/storage options **What do you dislike about Zanda (formerly Power Diary)?** Some platform latency at times. More functionality in telehealth video platform would be useful, e.g. file share with automatic save to client file. **What problems is Zanda (formerly Power Diary) solving and how is that benefiting you?** Addessing some crashes/delays in telehealth video connection, advising user of identified issues. Improvements and updates to UI to support fluidity and useability. **Official Response from Irina Shvetsova:** > Hello, thank you for taking the time to share your feedback on Power Diary. We're thrilled to hear that you appreciate our intuitive UI design, easy navigation, and note storage options. Making your experience seamless and efficient is always our top priority. We understand that platform latency can be frustrating, and we apologize for any inconvenience it may have caused. Our team is continuously working to optimize performance and minimize any delays you may encounter. Regarding your suggestion for more functionality in our telehealth video platform, such as file sharing with automatic save to client files, we appreciate your insight. We shared it with our product team on your behalf. Thank you again for sharing your thoughts with us. If you have any further suggestions or concerns, please don't hesitate to reach out at support@powerdiary.com. We're here to support you every step of the way. - Irina ### 4. Very satisfied with Power Diary **Rating:** 5.0/5.0 stars **Reviewed by:** Stefan T. | Senior Podiatrist, Small-Business (50 or fewer emp.) **Reviewed Date:** November 06, 2023 **What do you like best about Zanda (formerly Power Diary)?** I love the new feature of 'quick access' - which saves a lot of time with notes **What do you dislike about Zanda (formerly Power Diary)?** Potentially a reminder system (i.e. 2 months prior) to referrals expiring. **What problems is Zanda (formerly Power Diary) solving and how is that benefiting you?** Power diary is an 'all-in-one' practice managament software. Helping me run my entire business with bookings, notes, invoicing and billing. **Official Response from Irina Shvetsova:** > Hi Stefan, it's great to hear that Power Diary is helping you manage your business effectively. We're dedicated to providing comprehensive solutions for practice management, and we're pleased to be a part of your daily operations. Thank you for choosing Power Diary! - Irina ### 5. Power diary has many functions and gives a helpful overview of the day/ week **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** May 15, 2024 **What do you like best about Zanda (formerly Power Diary)?** Options for recurring appointments, colour coding things. I use it multiple times a day **What do you dislike about Zanda (formerly Power Diary)?** It can be confusing at times as there are many colours on once screen **What problems is Zanda (formerly Power Diary) solving and how is that benefiting you?** Helping with scheduling and keeping clients updated **Official Response from Irina Shvetsova:** > Hi there, thank you for sharing your feedback about Power Diary! We're thrilled to hear that you appreciate the options for recurring appointments and color coding and it's great to know that you find these features helpful in your daily use. We're glad that Power Diary is helping you with scheduling and keeping your clients updated. It's our goal to make your practice management as smooth and efficient as possible. We understand that the multiple colors on one screen can sometimes be confusing. Please do not hesitate to reach out to support@powerdiary.com for a personal support session where our customer support agents will be glad to help you optimise your account settings for the best experience. Thank you again for your feedback! - Irina ### 6. Fantastic integration & Fabulous support - makes admin Fun **Rating:** 5.0/5.0 stars **Reviewed by:** Jo B. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 28, 2023 **What do you like best about Zanda (formerly Power Diary)?** I have used PD for nearly 4 years and I love how it syncs - it is so convenient to have bank accounts, Medicare, Health Funds, and accounting software all communicating seamlessly. Plus, the suport staff (particularly Abizar T) are so very helpful, knowledeable, professional and friendly. **What do you dislike about Zanda (formerly Power Diary)?** Issues I've had are minor and I know that when new functions are developed that will be added. **What problems is Zanda (formerly Power Diary) solving and how is that benefiting you?** I am unsure but it a nice surprise when an improvement appears. **Official Response from Irina Shvetsova:** > Hi Jo, we're extremely grateful for your continued support over the past four years and are delighted to hear about your positive experience with Power Diary, and your kind words about our support staff, especially Abizar T., are deeply appreciated. We take pride in our knowledgeable, professional, and friendly team, and it's wonderful to hear that they've made a significant impact on your experience. With grateful heart, Irina. ### 7. Efficient and easy to use **Rating:** 4.0/5.0 stars **Reviewed by:** Laura J. | Small-Business (50 or fewer emp.) **Reviewed Date:** August 14, 2023 **What do you like best about Zanda (formerly Power Diary)?** It is efficient and easy to use. If I have been unsurse of how to do something there is always someone there to help and the tutorial videos are helpful. Good value for money. **What do you dislike about Zanda (formerly Power Diary)?** I use power diary with Xero whereas when I previously had TM3 everything was all included and it was very easy to manage and keep my expenditure and income up to date. I do get frustrated with Xero and I find it harder to keep up to date with my accounts. That would be my only grudge. **What problems is Zanda (formerly Power Diary) solving and how is that benefiting you?** It manages my diary, it keeps all my clients personal data safe and secure, it also helps me to keep a record of all their treatments securely. It saves me time with note writing and letter writing. ### 8. Save time, info at your fingertips, no matter where you are. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** January 31, 2024 **What do you like best about Zanda (formerly Power Diary)?** I can access it anywhere. It is fast, easy to navigate and integrated with payment systems. I use this system countless times per day. Whenever I have difficulties, the customer support team are extremely responsive. It is so easy to use. **What do you dislike about Zanda (formerly Power Diary)?** There are lots of tools on Power Diary that I don't yet know how to use. I need more time to navigate all the possibilities. **What problems is Zanda (formerly Power Diary) solving and how is that benefiting you?** Billing. No lost payments. No chasing up debts. All info in one spot. **Official Response from Irina Shvetsova:** > Hello, we're thrilled to hear that you find Power Diary fast, easy to navigate, and integrated with payment systems. Our team is dedicated to providing responsive customer support, and we're glad to hear that you've had a positive experience with them. We understand that our system offers many tools, and we're here to support you as you navigate all the possibilities. Please reach out to support@powerdiary.com or book a training session via https://www.powerdiary.com/book-a-call/ to get assitance with learning more about Power Diary. Thanks again! - Irina ### 9. Has It All **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Mental Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** September 06, 2023 **What do you like best about Zanda (formerly Power Diary)?** We began using this software in 2019 and have never looked back. For an allied health service it is the total package. The system is so easy to use. It is the most customisable client management software I've ever seen. They are super quick to respond to help requests. They offer constant training & also provide a knowlege base within the software to be able to find answers quickly and upskill at your own pace. They welcome recommendations and opportunites for improvement and are constantly adapting to encompass changes, trends and needs within the sector. I cannot recommend this software enough. **What do you dislike about Zanda (formerly Power Diary)?** I have to say there is nothing I dislike about the software. It truly does have it all. It really has been a seamless transition and we have never looked back. **What problems is Zanda (formerly Power Diary) solving and how is that benefiting you?** Billing multiple funding streams is effortless. The addition of telehealth appointments has assisted us and our clients to continue to provide services during the pandemic and beyond. We have multiple locations and managing those is easy. The customisation of menu's is really appreciated to assist in reporting and categorising. ### 10. Good value and responsive support **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Mental Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** September 06, 2023 **What do you like best about Zanda (formerly Power Diary)?** As a psychologist starting my own solo telehealth practice in a very gradual way, I needed a practice management system that would be easy to use and not cost too much at the beginning. I was able to take advantage of an initial free period and discounted ongoing rates for the first six months, and this helped to make my gradual start less daunting. I attended a how-to webinar, used the support articles, figured things out as I went, and emailed the support desk. I now have Power Diary all set up and it is meeting my needs. I use the Stripe integration and the Telehealth feature, I have notes templates all set, and I am setting up templates for other uses to streamline my admin processes. **What do you dislike about Zanda (formerly Power Diary)?** I keep getting caught out by changing a small aspect of an appointment without saving it, and getting a reminder, or getting a reminder that I will lose unsaved data when I'm reading an online form completed by a client. I haven't actually lost any data. I hope to iron this out with some help from the support desk. **What problems is Zanda (formerly Power Diary) solving and how is that benefiting you?** It helps me keep track of clients' appointments, send reminders, do the billing and rebates, conduct Telehealth appointments without needing Zoom, and send out communications efficiently. ### 11. All in one place **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Mental Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** September 18, 2023 **What do you like best about Zanda (formerly Power Diary)?** I have everything in one place, can work from anywhere if I needed to and only need my computer. I'm not skilled in IT and the prompt support from the staff is increadible - they are also in Australia and I never waited long for a reply. Once I didn't understand their instruction on email so we even had a phone conversation until I sorted my issues. I love their support website with all their tutorials, webinars and easy to follow instructions to learn the system. Power Diary links with Xero so even my bookkeeping is now spot on. **What do you dislike about Zanda (formerly Power Diary)?** To be honest, I don't have any dislikes. It's the first system I have used after years of paper version so I just got used to their system. And I also believe that there is always some compromise... **What problems is Zanda (formerly Power Diary) solving and how is that benefiting you?** All in one place, work from everywhere ### 12. Great all round product **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Mental Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** September 12, 2023 **What do you like best about Zanda (formerly Power Diary)?** Power Diary is a great all in one solution for seeing clients. I have enabled clients to book via my website, I am able to add notes securely for each client, as well as invoice them. The telehealth option is great for online sessions. There is no need for additional video conferencing tools and I know that it is a secure platform where clients don't have to download any software. **What do you dislike about Zanda (formerly Power Diary)?** I did find it took some time to set up the templates and intake forms. But you only need to do this once and it's done. Having more options for automatic replies/emails would be helpful. **What problems is Zanda (formerly Power Diary) solving and how is that benefiting you?** Power Diary is an all in one platform which allows me to integrate my calendar with client notes and telehealth. Knowing that it is a secure place to keep confidential information and provide telehealth gives me peace of mind. ### 13. Prompt and helpful technical support; Psychologist and User friendly platform **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Mental Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** January 03, 2024 **What do you like best about Zanda (formerly Power Diary)?** Prompt and helpful technical support; Psychologist and User friendly platform for appointment booking; and Super templates and online forms that are essential for any online psychologists. P.S. I have yet to try the video conferencing and invoicing system **What do you dislike about Zanda (formerly Power Diary)?** At the moment, Power Diary does not support 2 currencies on the platform. Every change of currency would require to set up. This is incovenient to user if international platform with different currencies to be used / expected. **What problems is Zanda (formerly Power Diary) solving and how is that benefiting you?** online booking template and online forms video conferencing **Official Response from Irina Shvetsova:** > Hello and thank you so much for your thorough and insightful review! We're thrilled to hear that our technical support has been prompt and helpful, and that you find Power Diary to be a psychologist and user-friendly platform. It's great to know our templates and online forms are hitting the mark for your needs as an online psychologist. Regarding your observation about the currency support, we genuinely appreciate you bringing this to our attention. Understanding and adapting to the needs of our diverse user base is a top priority for us. While we currently don't support multiple currencies directly in the system, we're continuously working to enhance our platform's features, and your feedback is instrumental in this process. We're dedicated to making Power Diary as convenient and versatile as possible for professionals like you who operate on an international level. In the meantime, we're here to assist with any workarounds or solutions to make your experience smoother, please reach out to support@powerdiary.com any time you need assistance with anything. Also, we're excited for you to try our video conferencing and invoicing system – we believe they'll add significant value to your practice! Thanks again for choosing Power Diary and for your constructive feedback. We're here to support you every step of the way and are committed to making your experience with us even better. - Irina ### 14. The perfect solution **Rating:** 5.0/5.0 stars **Reviewed by:** Rory H. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 17, 2023 **What do you like best about Zanda (formerly Power Diary)?** Powerdiary intergrates my diary, invoicing and client communication. I can work from one platform with no need to flit about. **What do you dislike about Zanda (formerly Power Diary)?** I have found very little to dislike. I probably only use 50% of its capabilities. **What problems is Zanda (formerly Power Diary) solving and how is that benefiting you?** Powerdiary ensures that I don't double book myself and that I'm aware of space in my diary at a glance. Text and email reminders to clients have drastically reduced the rate of failed attendance. **Official Response from Irina Shvetsova:** > Hi Rory, we're delighted to hear that Power Diary has been such a valuable tool for your business, helping to streamline your diary, invoicing, and client communication. It's great to know that the reminders have made a positive impact on reducing missed appointments. Thank you for sharing your experience! - Irina ### 15. Very Simple to use **Rating:** 5.0/5.0 stars **Reviewed by:** Siobhán L. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 13, 2023 **What do you like best about Zanda (formerly Power Diary)?** Ease of use and comprehensive policy templates for any business **What do you dislike about Zanda (formerly Power Diary)?** Powerdiary can be a bit pricey as you add more users to your team. However, it is an excellent product and has everything you need to get your quality business going. **What problems is Zanda (formerly Power Diary) solving and how is that benefiting you?** PD helps reduce patient non attendance by sending 3 reminders before their appointment. It would be great to reduce this to two reminders but this option is not available. **Official Response from Irina Shvetsova:** > Hi Siobhán, we're glad to hear that you find Power Diary easy to use and appreciate the comprehensive policy templates. We understand your concern about the pricing as you add more users, and we continuously strive to provide value for the investment. Thank you for your feedback! - Irina ### 16. Efficient and friendly support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Medical Practice | Small-Business (50 or fewer emp.) **Reviewed Date:** October 09, 2023 **What do you like best about Zanda (formerly Power Diary)?** It is very user friendly software that makes managing a busy caseload easy. It is used everyday within our practice and streamlines the process of booking, billing and documenting notes for clients. The website has many easy to understand walkthroughs of all the different features and if extra support is needed, the friendly customer support team is always easy to talk to and ensures management of any issue. **What do you dislike about Zanda (formerly Power Diary)?** The only difficulty we have found so far is some difficulty with customising invoices to our particular liking, although this hasn't been a big issue as invoices still have all necessary information. **What problems is Zanda (formerly Power Diary) solving and how is that benefiting you?** It helps with diary management, invoicing and scheduling clients. It also allows to document and securely store all client files and notes. **Official Response from Irina Shvetsova:** > Hello, thank you for sharing your experience with Power Diary. We're thrilled to hear that you find our software user-friendly and essential in managing your busy caseload. It's wonderful to know that Power Diary is playing a significant role in streamlining your booking, billing, and documentation processes. Regarding your feedback on customizing invoices, we understand the importance of having invoices that meet your specific requirements. While we're glad to hear that the current format includes all necessary information, we acknowledge the need for greater customization options. We're continually working to enhance our features, and your feedback is invaluable in guiding our development efforts. Please share your ideas via support@powerdiary.com. Thank you again for choosing Power Diary and for being a part of our community. We look forward to continuing to support you and your practice. - Irina ### 17. Very professional system for therapists, clinics and salons. **Rating:** 4.5/5.0 stars **Reviewed by:** Nathalie M. | Small-Business (50 or fewer emp.) **Reviewed Date:** October 04, 2023 **What do you like best about Zanda (formerly Power Diary)?** The cost of it all, pay your monthly amount and get all the new facilities included, no hidden charges. Easy to use, Great customer support, love the amount of features in the system that I have not had to think about. **What do you dislike about Zanda (formerly Power Diary)?** Do not have yet a Gift voucher options or Loyalty system in place. **What problems is Zanda (formerly Power Diary) solving and how is that benefiting you?** The reminders, the pre written forms, notes, emails etc... That one need to run a business... The online pay to stop any no shows loss of earnings. **Official Response from Irina Shvetsova:** > Hi Nathalie, we're thrilled to hear that you appreciate the value and support provided by Power Diary. We understand your desire for gift voucher options and a loyalty system, and we'll certainly keep that in mind for future enhancements. Thank you once again for choosing Power Diary and for being a part of our community. We look forward to continuing to support you and your team. - Irina ### 18. Easy setup - great support **Rating:** 4.0/5.0 stars **Reviewed by:** John L. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 28, 2023 **What do you like best about Zanda (formerly Power Diary)?** It is intuitive and well planned layout. **What do you dislike about Zanda (formerly Power Diary)?** The setup videos and the layout of current version do not match and is confusing and requires help from customer service to navigate. Small changes to allocating users. **What problems is Zanda (formerly Power Diary) solving and how is that benefiting you?** It helps the team have one diary for each location and helps with setting appintments and tracking clients. **Official Response from Irina Shvetsova:** > Hi John, we're delighted to hear that you find the design effective and user-friendly. We appreciate you bringing to our attention the discrepancy between our setup videos and the current version of Power Diary. We understand how this can be confusing and apologize for any inconvenience caused. We are actually busily working on updating all our resources to ensure that match the most current functionality. Additionally, we're interested in learning more about your suggestions regarding the allocation of users and how we might streamline this process. Please feel free to reach out to our customer service team at support@powerdiary.com for any immediate assistance or to share further insights. Thank you! - Irina ### 19. Very user friendly. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Professional Training & Coaching | Small-Business (50 or fewer emp.) **Reviewed Date:** April 10, 2024 **What do you like best about Zanda (formerly Power Diary)?** The colour coded claendar & the invoicing system & the sms reminders for appointemnts. **What do you dislike about Zanda (formerly Power Diary)?** Sometimes the system can be slow to respond **What problems is Zanda (formerly Power Diary) solving and how is that benefiting you?** Calendar management **Official Response from Irina Shvetsova:** > Hello, thank you so much for sharing your thoughts on Power Diary! We're thrilled to hear that you're enjoying the color-coded calendar, invoicing system, and SMS reminders for appointments. These features are designed to make managing your schedule and client communications as seamless as possible. We also appreciate your feedback regarding the system's responsiveness. Ensuring a smooth experience is a top priority for us, and we're continuously working to optimize performance. If you ever encounter any issues or have suggestions for improvement, please don't hesitate to reach out to our support team at support@powerdiary.com. We're here to help and eager to make your experience even better. Thank you! -- Irina ### 20. Excellent platform **Rating:** 4.5/5.0 stars **Reviewed by:** Lynda C. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 17, 2023 **What do you like best about Zanda (formerly Power Diary)?** I've been using Power Diary for 13 years and use it every day. It is a great product with excellent support. They are constantly improving what you can do on the platform. Easy to use. **What do you dislike about Zanda (formerly Power Diary)?** No downsides. Very rarely offline. It just works like you hope, whether on computer or phone. **What problems is Zanda (formerly Power Diary) solving and how is that benefiting you?** Just keeps evolving and getting better. **Official Response from Irina Shvetsova:** > Hi Lynda, thank you for your loyalty and for sharing your positive experience with Power Diary! We're committed to keeping the platform reliable and user-friendly, and we're glad to hear that it has been beneficial for you for so many years. - Irina ### 21. Appointments and client information available at any time. **Rating:** 5.0/5.0 stars **Reviewed by:** SUSAN C. | Director, Small-Business (50 or fewer emp.) **Reviewed Date:** April 30, 2023 **What do you like best about Zanda (formerly Power Diary)?** I can log in from various devices and locations including my phone. I can instantly see if clients have confirmed or not. Canceled clients' messages come directly to my phone. Statistics about attendance are helpful. **What do you dislike about Zanda (formerly Power Diary)?** Sometimes one can lose an appointment if a section is clicked on and not saved. Sometimes when moving appointments by dragging, doesn't go into the correct time slot. I would like another option of appointment time allocated to a client (for indirect client time such as travel) that does not send them a reminder for the start time. for example, I need to allocate time for travel to a school 8.45 - 9.15 but the actual session with the client does not start until 9.15. The client receives the reminder for the 9.15 session but I allocate time ($) to that travel time. at the moment I have to put that into "personal" but it should be a different category. **What problems is Zanda (formerly Power Diary) solving and how is that benefiting you?** Reminding clients of their appointment times. It keeps statistics on clients' attendance. Helps with preparing invoicing although I don't use it as my invoicing system. ### 22. Excellent management tool **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Mental Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** October 09, 2023 **What do you like best about Zanda (formerly Power Diary)?** The best thing about Power Diary is how simple and straughtforward it is to use. Training time is minimal for staff members to be able to grasp how to use it. **What do you dislike about Zanda (formerly Power Diary)?** There needs to be more features to amend appointments in the client portal **What problems is Zanda (formerly Power Diary) solving and how is that benefiting you?** I know what all of my team are doing all of the time. This saves me from having to arrange meetings to check in as often. **Official Response from Irina Shvetsova:** > Hello, Thank you for taking the time to provide your feedback on Power Diary. It's fantastic to hear that you appreciate the simplicity and straightforward nature of our software. We're especially pleased to know that it requires minimal training time for your staff to become proficient, as we aim to make our platform as user-friendly as possible. We also take note of your comment regarding the need for more features to amend appointments in the client portal. Your feedback is invaluable as it helps us identify areas for improvement. Please share your ideas with the support team at support@powerdiary.com Thank you once again for choosing Power Diary and for being a part of our community. We look forward to continuing to support you and your team. - Irina ### 23. Easy To Use Diary- Perfect for The Self Employed **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** October 16, 2023 **What do you like best about Zanda (formerly Power Diary)?** Power Diary is simple and easy to use, yet provides a robust diary system which doesn't fail. It keeps me organised! I can book clients in with their personal information securely and Power Diary sends them a reminder, and keeps track of all of my clients. **What do you dislike about Zanda (formerly Power Diary)?** For what it does for me, there are no downsides. I like that I can use it online from my phone and I don't need another app to take up space on my phone. The online phone version works well for me. **What problems is Zanda (formerly Power Diary) solving and how is that benefiting you?** Powerdiary saves me time, I can book repeat appointments easily. **Official Response from Irina Shvetsova:** > Hello, we appreciate your kind words and are delighted to know that Power Diary has helped you stay organized and save time with its user-friendly features. Thank you again for your support and for being a part of the Power Diary community. We're dedicated to ensuring your experience with us continues to be positive and beneficial. - Irina ### 24. Like their customer service and customer friendly design **Rating:** 4.5/5.0 stars **Reviewed by:** Snow C. | Small-Business (50 or fewer emp.) **Reviewed Date:** October 23, 2023 **What do you like best about Zanda (formerly Power Diary)?** customer service, especially one on one orientation and timely response. Ease of use and ease of integration with medicare claim. **What do you dislike about Zanda (formerly Power Diary)?** the fee schedule is not friendly for a new start up and the function of the assessment forms need further development. **What problems is Zanda (formerly Power Diary) solving and how is that benefiting you?** 1. diary management 2. case noting 3. medicare claim All are ease of use. **Official Response from Irina Shvetsova:** > Hi Snow, Thank you for taking the time to share your valuable insights on Power Diary. We're delighted to hear that our customer service, especially the one-on-one orientation and our timely response, have been standout features for you. Providing exceptional support is a cornerstone of our service, and your acknowledgment means a lot to us. Regarding your concerns, we understand that the fee schedule can be challenging for new startups, this is why we offer significant discounts for the new users for the first six months of use, to ensure that Power Diary suits their needs the best. Thank you again for your support and for being a part of the Power Diary community. We're dedicated to ensuring your experience with us continues to be positive and beneficial. - Irina ### 25. Exactly what you need **Rating:** 5.0/5.0 stars **Reviewed by:** Raphael F. | Small-Business (50 or fewer emp.) **Reviewed Date:** December 06, 2023 **What do you like best about Zanda (formerly Power Diary)?** How thorough the health suport system is. **What do you dislike about Zanda (formerly Power Diary)?** Greater user experience qualities. More icons, images and symbols to help user navigate . **What problems is Zanda (formerly Power Diary) solving and how is that benefiting you?** Appointment Setting, Payments, Client registration, online meeting and storing information. **Official Response from Irina Shvetsova:** > Hi Raphael, thank you for sharing your positive experience with Power Diary's health support system! We're delighted to hear that our comprehensive approach meets your needs effectively. Your feedback about enhancing the user experience with more icons, images, and symbols is greatly appreciated. We understand how important intuitive navigation is, and your suggestion aligns perfectly with our commitment to making Power Diary as user-friendly as possible. Your input is invaluable in helping us evolve and better serve our users. Thanks again! - Irina ### 26. Fantastic product **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Mental Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** December 07, 2023 **What do you like best about Zanda (formerly Power Diary)?** Very easy and intuitive to use, didn't take very long to get up and running for my business. Always lots of support for anything that you can't work out how to do. Very affordable. **What do you dislike about Zanda (formerly Power Diary)?** None - only ocmplaint is so many help articles can be a bit to sift through! **What problems is Zanda (formerly Power Diary) solving and how is that benefiting you?** Practice management for client bookings, sending letters to GPs for MHCPs, emailing clients information , and client billing. **Official Response from Irina Shvetsova:** > Hello, thank you so much for your wonderful review! We're delighted to hear that Power Diary has been easy and intuitive for you to use and that it's effectively supporting your practice management needs. Knowing that our platform has streamlined client bookings, communication, and billing for your business is extremely rewarding for us. We also appreciate your feedback about the abundance of help articles. While we aim to provide comprehensive support resources, we understand that navigating through a large volume of information can sometimes be overwhelming. We're continuously working on organizing our help articles more efficiently and making it easier to find the specific guidance you need. Your input is invaluable in this process, and we're grateful for the opportunity to improve. If you ever need assistance or have suggestions on how we can make our support resources more user-friendly, please don't hesitate to reach out. We're here to help and ensure that your experience with Power Diary is as seamless and supportive as possible. Thanks again for choosing Power Diary and for sharing your positive experience with us. We're excited to continue supporting you and your practice. - Irina ### 27. Excellent platform for small business **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** September 06, 2023 **What do you like best about Zanda (formerly Power Diary)?** It is very simple to use and easy to get support if it is needed. It has worked exceptionally well with the NDIS system and I have not had to worry at all about whether my invoices will be processed. **What do you dislike about Zanda (formerly Power Diary)?** I have not been able to get it to synchronize with the calendar on my iPhone - I think this is complicated because my microsoft account is used for my personal phone and computer as well as my work. **What problems is Zanda (formerly Power Diary) solving and how is that benefiting you?** It is used for making appointments and generating invoices. It is also used for generating receipts and keeping track of what invoices are outstanding. It is also used for keeping all client records. ### 28. Functional and continuously improving **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** October 18, 2023 **What do you like best about Zanda (formerly Power Diary)?** I like Power Diary because their SOAP can provide charts and customize it. And you can see that they are slowly adding various practical functions. And it has a pause function, which is very convenient for me who travels frequently. If you have any questions, they answer them enthusiastically and quickly **What do you dislike about Zanda (formerly Power Diary)?** For individual users, the price is still a bit high. Because sometimes there aren’t many customers to share the burden of subscribing to. **What problems is Zanda (formerly Power Diary) solving and how is that benefiting you?** Business suspension, invoices, detailed SOAP, service packages, reminder notifications, customer forms **Official Response from Irina Shvetsova:** > Hello, thank you for sharing your experience with Power Diary. We're thrilled to hear that you're finding value in our customizable SOAP charts and the variety of practical functions we're continuously adding. It's great to know that these features, along with the pause function, are particularly beneficial for your needs, especially when traveling. We're also pleased to hear about your positive interactions with our support team. Providing enthusiastic and prompt responses is something we pride ourselves on, and it's gratifying to know we've been able to assist you effectively. Regarding your concern about the pricing for individual users, we truly appreciate your honesty. We understand that affordability is important, especially for professionals with a smaller client base. We're always looking for ways to make Power Diary more accessible and will take your feedback into consideration as we evaluate our pricing structure. Thank you once again for choosing Power Diary and for being a part of our community. We look forward to continuing to serve you. - Irina ### 29. Approachable, easy to use, not enough features and a very expensive online payment system of STRIPE **Rating:** 4.0/5.0 stars **Reviewed by:** Eraj G. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 21, 2023 **What do you like best about Zanda (formerly Power Diary)?** I like it's simplicity, ease of use, designed for psychologists by psychologists, helpful customer support **What do you dislike about Zanda (formerly Power Diary)?** Archaeic design, not cool colours, terrible text editor and a stupidingly expensive single online platform of STRIPE **What problems is Zanda (formerly Power Diary) solving and how is that benefiting you?** complete management of clients **Official Response from Irina Shvetsova:** > Hi Eraj, thank you so much for your valuable feedback about Power Diary. We're really glad to hear that our platform's simplicity and ease of use are meeting your needs, especially given our focus on designing for psychologists. It's also great to know that our customer support has been helpful to you. We take your concerns about the design, color scheme, text editor, and the integration with Stripe very seriously. Feedback like yours is essential in helping us improve and ensure that our platform not only functions well but is also aesthetically pleasing and financially accessible for all our users. We're committed to reviewing these aspects and exploring ways to enhance the user experience. Your mention of Power Diary's effectiveness in the complete management of clients highlights the core purpose of our platform – to streamline administrative tasks and client management for professionals like you. It’s encouraging to know that this is making a positive impact on your practice. We're continually working to improve Power Diary, and your feedback is a crucial part of this process. If you have any further suggestions or need assistance, please don't hesitate to reach out. We’re here for you and always eager to hear how we can make Power Diary even better. Thank you again for your support and for sharing your thoughts with us. - Irina ### 30. The more I use Power Diary, the more I am impressed - I love it!! **Rating:** 5.0/5.0 stars **Reviewed by:** Caroline D. | Small-Business (50 or fewer emp.) **Reviewed Date:** August 16, 2023 **What do you like best about Zanda (formerly Power Diary)?** Power Diary is an incredibly user friendly system, reliable, intuitive, and one of the best out there. My experience over the last 5 years of using Power Diary has shown me that the development team listen and respond to feedback which just keeps improving the way Power Diary serves the people using it. **What do you dislike about Zanda (formerly Power Diary)?** I can honestly say that there is nothing I dislike about Power Diary. Truly. It's that good. **What problems is Zanda (formerly Power Diary) solving and how is that benefiting you?** We have certain needs based on our practice and Power Diary has helped us so much by adding features that are necessary for our field, whilst keeping the platform obviously appropriate for any medical industry. Power Diary makes my job so much easier - that's all I can say. **Official Response from Irina Shvetsova:** > Hi Caroline, thank you so much for sharing your experience! We're thrilled to hear how Power Diary has made such a positive impact on your practice over the past 5 years. It's especially rewarding to know that our development team's efforts to listen to feedback and continuously improve the platform are making a real difference for you. We designed Power Diary to be user-friendly, reliable, and adaptable, and it's fantastic to hear that it's helping make your job easier. If there’s ever anything else we can do to enhance your experience or any new features you'd like to see, feel free to reach out at support@powerdiary.com – we're always here and eager to listen! Warm regards, Irina. ### 31. Great business tool **Rating:** 5.0/5.0 stars **Reviewed by:** Jane C. | EMDR Therapist , Small-Business (50 or fewer emp.) **Reviewed Date:** November 20, 2023 **What do you like best about Zanda (formerly Power Diary)?** Very easy to navigate. Quick for notetaking. Love the telehealth platform. Excellent customer support-fast and reliable. Many helpful features. **What do you dislike about Zanda (formerly Power Diary)?** It's a high cost for a one person small business **What problems is Zanda (formerly Power Diary) solving and how is that benefiting you?** Appointment reminders, telehealth links **Official Response from Irina Shvetsova:** > Hi Jane, we're glad to hear that you find Power Diary easy to navigate and that it has been beneficial for your Telehealth needs. We understand that cost is an important factor, and we continuously review our pricing to ensure it offers the best value for our customers, including all necessary features in a paid subscription. Thank you again for your support! - Irina ### 32. User friendly practice management software **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Mental Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** September 18, 2023 **What do you like best about Zanda (formerly Power Diary)?** Great, efficient customer service. I love being able to cutomise emails from email reminders to new client welcome emails. **What do you dislike about Zanda (formerly Power Diary)?** You can archive a batch of files, however you cannot unarchive in the same way. Instead having to save them individually. **What problems is Zanda (formerly Power Diary) solving and how is that benefiting you?** It is ideal to manage the admin side of things, invoicing, emails to clients, as it saves time. Easy to sset up templates for letters. A huge time saver. **Official Response from Irina Shvetsova:** > Hello, thank you for taking the time to review Power Diary. We're thrilled to hear that you've found our customer service efficient and that the customization options for emails have been beneficial for your practice. Our goal is to make administrative tasks as streamlined and user-friendly as possible, and it's great to know that our email and template features are saving you time. Regarding your feedback on archiving and unarchiving files, we truly appreciate you bringing this to our attention. We understand how valuable your time is, and it's clear that enhancing the functionality for unarchiving files in batches would contribute to a more efficient workflow. I'll pass this feedback along to our development team for review and consideration in future updates. We're continuously working to improve Power Diary, and insights from users like you are crucial in guiding our enhancements. If you have any more suggestions or need further assistance, please feel free to reach out. We're committed to ensuring Power Diary meets your needs and helps you manage your practice as effectively as possible. Thank you again for your support and for sharing your experience. We look forward to continuing to serve you and your practice. - Irina ### 33. simple and easy **Rating:** 4.0/5.0 stars **Reviewed by:** Elaine T. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 21, 2024 **What do you like best about Zanda (formerly Power Diary)?** When I started it was all I needed and I liked not being overwhelmed **What do you dislike about Zanda (formerly Power Diary)?** no course integration, customer service is slow **What problems is Zanda (formerly Power Diary) solving and how is that benefiting you?** charting, EHR **Official Response from Irina Shvetsova:** > Hi Elaine, thank you for the review! We're glad to hear that Power Diary was able to provide you with a simple and easy experience. We understand the importance of timely support and are continuously working to improve our platform. We apologize for any inconvenience you experienced with our customer service and are committed to addressing and resolving any issues promptly. Thanks again! - Irina ### 34. Efficient, helpful, love the colours for categorising **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** August 18, 2023 **What do you like best about Zanda (formerly Power Diary)?** love the ability to add files to each session note Colour coding is great for my brain to help organise **What do you dislike about Zanda (formerly Power Diary)?** When taking photos and uploading directly to session notes (via browse files - take photo) it uploads with the title image and can only upload one that way as if you try to do another it will have the same name which is not allowed and hence wont upload.. if there was some way to take multiple photos to upload directly that would be great without having t ot take the photos in camera app and then upload **What problems is Zanda (formerly Power Diary) solving and how is that benefiting you?** Keeping everything together in one location - schedule, notes, files etc Helps with efficiency and personal organisation ### 35. Bespoke Psychology Management System **Rating:** 5.0/5.0 stars **Reviewed by:** Graeme R. | Registered Psychologist, Small-Business (50 or fewer emp.) **Reviewed Date:** August 05, 2023 **What do you like best about Zanda (formerly Power Diary)?** A practice management system designed specifically for psychologists that interfaces well with Medicare (Australia). The video platform works seamlessly and much better than all other video platforms I've tried. Tech support is fantastic. **What do you dislike about Zanda (formerly Power Diary)?** However, it doesn't seem to remind you when the current MHCP needs to be renewed. It would also be good to have reports in a graph format as well as in a table. **What problems is Zanda (formerly Power Diary) solving and how is that benefiting you?** It allows me to manage all my clients easily, including invoicing and payments. ### 36. Using Powerdiary is an excellent customer experience. **Rating:** 5.0/5.0 stars **Reviewed by:** Anthony P. | Small-Business (50 or fewer emp.) **Reviewed Date:** September 15, 2023 **What do you like best about Zanda (formerly Power Diary)?** It is very easy to use and if you are stuck at any time help is readily available. **What do you dislike about Zanda (formerly Power Diary)?** When entering notes using free text the tab button doesn't work so you have to indent text using the spacebar. **What problems is Zanda (formerly Power Diary) solving and how is that benefiting you?** It is very easy to run my timetable and link my schedule with my patient files and billing ### 37. User friendly **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Medical Practice | Small-Business (50 or fewer emp.) **Reviewed Date:** November 28, 2023 **What do you like best about Zanda (formerly Power Diary)?** I get a lot out of power diary. I actually use it as my day to day calendar for personal as well as business tasks. I find it very user friendly. **What do you dislike about Zanda (formerly Power Diary)?** I don't like that it doesn't have a mobile app so I could streamline my calendar. **What problems is Zanda (formerly Power Diary) solving and how is that benefiting you?** It's solving my book keeping needs. **Official Response from Irina Shvetsova:** > Hi there, it's wonderful to know that our platform's user-friendly design is helping you manage your daily tasks seamlessly. It's also gratifying to learn that Power Diary is effectively addressing your bookkeeping needs. Your feedback regarding the lack of a mobile app is highly valuable to us. We appreciate your suggestion and are committed to evolving in ways that meet the needs of our users. Thank you again for your feedback! - Irina ### 38. Excellent Resource **Rating:** 5.0/5.0 stars **Reviewed by:** Gillian F. | Small-Business (50 or fewer emp.) **Reviewed Date:** September 17, 2023 **What do you like best about Zanda (formerly Power Diary)?** Power Diary is very user-friendly and has a function for everything. Technical support is great. **What do you dislike about Zanda (formerly Power Diary)?** The only thing is that the communication templates can be difficult to format with regard to line spacing and colour of text **What problems is Zanda (formerly Power Diary) solving and how is that benefiting you?** Power Diary plays a significant role in making our practice operate smoothly ### 39. Become too expensive and unusual changes/updates **Rating:** 2.5/5.0 stars **Reviewed by:** Michele W. | Owner/Operator, Small-Business (50 or fewer emp.) **Reviewed Date:** August 24, 2022 **What do you like best about Zanda (formerly Power Diary)?** Being able to automate sending out client information forms, online booking is easily set up **What do you dislike about Zanda (formerly Power Diary)?** Client information isn't taken from client intake forms and populated into the client record (It might be able to do that and I just haven't discovered the way yet. Wish they had an app so checking bookings when away from the clinic would be easier and would also help with push notifications. Became very expensive and very unusual updates but not focusing on the more important ones. The Facebook group all agreed **What problems is Zanda (formerly Power Diary) solving and how is that benefiting you?** Clients are able to book online without the labour intensive back and forth to sort out times and days that suit saves time especially being a sole trader. Producing professional invoices ticks the boxes required for the health funds to remain compliant. Program does so much more than I need or want but I don't have the time to look into it further - maybe one day I will **Official Response from Heather Grance:** > Thank you for the great review! We love to hear that your clients are able to manage their online bookings without the back and forth! There is a set of linked profile fields that auto-populate the client's information in their profile. A sample template of a client intake form with linked profile fields can be found via Tools > Form Designer > Import From Library, and copied into your account. If you need any help setting this up, please don't hesitate to contact support@powerdiary.com and our Customer Team will be happy to assist. While we do not offer an app at this time, Power Diary is easily accessible from any mobile device with access to the internet. I'll include a link below that shows how to add Power Diary to your mobile home screen- making it easier to access on the go. Thank you for choosing Power Diary! -Heather ### 40. very hapy with power diary **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Mental Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** November 07, 2023 **What do you like best about Zanda (formerly Power Diary)?** Its intuitive interface streamlined my workflow, making appointment scheduling and client management a breeze. Excellent customer support. has significantly improved my efficiency, allowing me to focus more on providing top-notch services to my clients. **What do you dislike about Zanda (formerly Power Diary)?** I'd like to be able to upload .pdf and .doc templates. **What problems is Zanda (formerly Power Diary) solving and how is that benefiting you?** streamlining my processes saves me time and makes for an simple, consistant customer experience **Official Response from Irina Shvetsova:** > Hello, thank you for your kind words! We're pleased to hear that Power Diary is saving you time and providing a simple, consistent customer experience. Our goal is to solve your scheduling and client management needs, and we're glad to hear that it's benefiting you in such a positive way. Please do not hesitate to reach out to support@powerdiary.com to discuss your request to be able to upload templates and find the best solution. - Irina ### 41. Easy to use, has all the features I need to make my business run smooth and streamlined **Rating:** 5.0/5.0 stars **Reviewed by:** Bhavini M. | Small-Business (50 or fewer emp.) **Reviewed Date:** September 08, 2023 **What do you like best about Zanda (formerly Power Diary)?** Once the initial set up process is completed i.e. email format, invoices, diary and notes format, I've found the whole system has saved my admin time and stress! **What do you dislike about Zanda (formerly Power Diary)?** It's a little tricky to set up block booking appointments as it would help me to have an automated countdown way of knowing how many sessions have been used. But I'm sure there is a way, I just need to learn how to set this up! **What problems is Zanda (formerly Power Diary) solving and how is that benefiting you?** I've not had any problems with PD so far but the updates do help ### 42. Comprehensive diary management system **Rating:** 4.5/5.0 stars **Reviewed by:** Wendy R. | Small-Business (50 or fewer emp.) **Reviewed Date:** August 11, 2023 **What do you like best about Zanda (formerly Power Diary)?** I like the combination of diary management for multiple clinicians, invoicing and payments through Stripe, and Medicare rebates. **What do you dislike about Zanda (formerly Power Diary)?** The are some features that I wish were available but I believe powerdiary is continually innovating. **What problems is Zanda (formerly Power Diary) solving and how is that benefiting you?** I got rid of our HICAPS machine as Power Diary did a better job of payments and Medicare rebates. Faster and seamless without unnecesary reams of paper print outs. ### 43. Powerdiary makes managing my private practice easy **Rating:** 5.0/5.0 stars **Reviewed by:** Sara W. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 13, 2023 **What do you like best about Zanda (formerly Power Diary)?** Power Diary is fully integrated, and very user friendly. As someone who is not at all tech savvy, this platform makes managing my private practice easy. The customer service support is top notch **What do you dislike about Zanda (formerly Power Diary)?** I would like to be able to add multiple CCs to letters to be emailed direct from Powerdiary. For some reason only one CC can be added to the email.I would also like to save a list of CCs to the client profile for future letters. This is just about the only thing I find inconvenient about the platform. **What problems is Zanda (formerly Power Diary) solving and how is that benefiting you?** One stop shop for records, administration, communication, telehealth, payments and rebates. I have been able to discontinue paying for administration as I can do it all myself with Powerdiary ### 44. The Customer Support is the best I've experienced **Rating:** 4.5/5.0 stars **Reviewed by:** Michelle C. | Small-Business (50 or fewer emp.) **Reviewed Date:** September 18, 2023 **What do you like best about Zanda (formerly Power Diary)?** Over the years I've used many different platforms for a variety of needs. Power Diary's customer support is the best I've ever experienced. It is helpful, friendly, timely and accurate. **What do you dislike about Zanda (formerly Power Diary)?** I'd like it to create more customisable reports and to be able to add some customisable fields that could be reported on. **What problems is Zanda (formerly Power Diary) solving and how is that benefiting you?** We use it for appointment management, case notes, waitlist (although needs more functionality), appointment reminders, admin forms, reporting on impact to our donors/funders as we're a charity. ### 45. Very easy to use, can get support quickly also **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** November 26, 2023 **What do you like best about Zanda (formerly Power Diary)?** Being able to get support/questions answered quickly It is easy to use for myself, handly for having auto messages, etc **What do you dislike about Zanda (formerly Power Diary)?** Would like if could do bulk invoice emails sent off **What problems is Zanda (formerly Power Diary) solving and how is that benefiting you?** Auto text reminder messages Easy to make invoices and put appointments in calendars **Official Response from Irina Shvetsova:** > Hello, thank you for sharing your positive experience with Power Diary! We're delighted to hear that our platform's ease of use and the efficiency of our support team are making a significant difference for you. It's wonderful to know that features like automated messaging and streamlined invoice and appointment management are enhancing your daily operations. Your feedback about the desire for bulk invoice emails is greatly appreciated. We continuously strive to improve our software based on user input, and suggestions like yours are invaluable in guiding our development efforts. Rest assured, we will take your suggestion into consideration for future updates. Your satisfaction and convenience are our top priorities. If there's anything more we can do to support your experience with Power Diary or if you have any more suggestions, please feel free to reach out. We are always here to help and listen. Thanks again for choosing Power Diary and for your constructive feedback! - Irina ### 46. The most helpful practice management system for psychologists I've come across **Rating:** 4.5/5.0 stars **Reviewed by:** Kirsty H. | Small-Business (50 or fewer emp.) **Reviewed Date:** September 12, 2023 **What do you like best about Zanda (formerly Power Diary)?** The huge range of great clinical features **What do you dislike about Zanda (formerly Power Diary)?** It can take time to learn all the functions **What problems is Zanda (formerly Power Diary) solving and how is that benefiting you?** Billing, invoicing, bookkeeping, medicare rebates, and clinical practice management. It helps us be more productive, realives admin stress and decrease no-shows. ### 47. Easy to use software suitable for businesses of every scale. **Rating:** 4.5/5.0 stars **Reviewed by:** Eden F. | Small-Business (50 or fewer emp.) **Reviewed Date:** December 07, 2023 **What do you like best about Zanda (formerly Power Diary)?** The abundance of assistance and information, making the software simple to navigate and use frequently. **What do you dislike about Zanda (formerly Power Diary)?** Powerdiary is a great software with few disadvantages. **What problems is Zanda (formerly Power Diary) solving and how is that benefiting you?** Customer communication, invoicing, planning and payment integration. **Official Response from Irina Shvetsova:** > Hi Eden, thank you so much for your kind words about Power Diary! We're thrilled to hear that our focus on providing ample assistance and information has made your experience with our software both enjoyable and straightforward. It's always our top priority to ensure that Power Diary is user-friendly and enhances your daily tasks. - Irina ### 48. Jump right in **Rating:** 4.0/5.0 stars **Reviewed by:** Nicolle K. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 27, 2023 **What do you like best about Zanda (formerly Power Diary)?** Power Diary is a great booking suite to jump right in. If you have used other software in the past, Power Diary is an effortless transition, and if you haven't, it is simple to use and easy to pick up. Power Diary streamlines everything we need through our daily operations. **What do you dislike about Zanda (formerly Power Diary)?** I love my data; however Power Diary only has simple reports you can run. I would love some more complex reports to really pull apart the data and get down deeper into some of the information collected. **What problems is Zanda (formerly Power Diary) solving and how is that benefiting you?** Power Diary allows us to run our day-to-day practice without hiccups. Bookings, payments, and reporting can all be done on the day. Power Diary provides consistency for our daily tasks. **Official Response from Heather Grance:** > Thank you for taking the time to review Power Diary! It's wonderful that the software allows you to run your day-to-day practice without hiccups! Thank you for your feedback, too- we appreciate it. Please contact our customer success team at support@powerdiary.com to discuss your needs regarding reports. -Heather ### 49. Budget friendly but still with all the Bells & Whistles you need! **Rating:** 4.0/5.0 stars **Reviewed by:** Sarah T. | Owner, Physical Therapist, Pilates Instructor, Small-Business (50 or fewer emp.) **Reviewed Date:** January 13, 2023 **What do you like best about Zanda (formerly Power Diary)?** As a start-up practice, finding equipment and services that are budget friendly but still do an excellent job is critical. So far, PowerDiary has not disappointed, and the customer service/help center worked to find an answer to my question. The system is streamlined, works beautifully for cash-pay medical care and allows for easy e-communications, all within a secure platform. Patients have loved the portal for easy scheduling, and the customizable templates are fantastic and let you edit and refine as your needs change. I compared several other EMR platforms for Physical Therapy in the US, and none even came close to offering the services of PD for a reasonable cost. Some have a few extra bells but come with a BIG price tag. A colleague recommended me this, and so glad I took a chance **What do you dislike about Zanda (formerly Power Diary)?** I want to be able to adjust my week start date to Monday. It is automatically set based on time zone, and even though I'm in the US, I prefer a Mon-Sun week rather than Sun-Sat. While this isn't critical, I would love to see the shift. Also, I'm still working on how to integrate the ICD-10 Diagnosis codes into my evaluation template. I'm sure there is a way, but I haven't taken the time to search within the help center or go through chat. **What problems is Zanda (formerly Power Diary) solving and how is that benefiting you?** PD provides a HIPAA-compliant secure platform for scheduling and records keeping. While the integrated Stripe CC processing costs a little more per transaction, I have opted to use it to streamline my check-in/out process. I also love the ability to create a SuperBill for patients if they choose to submit it to their insurance or need to keep a copy for HSA/FSA records. **Official Response from Heather Grance:** > Thank you so much for your detailed review, Sarah! Regarding calendar setup and integrating ICD-10 codes into templates, please email the customer success team at support@powerdiary.com and we will be happy to discuss your needs and suggest available solutions. Thanks again! -Heather ### 50. Great software and customer service **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** November 20, 2023 **What do you like best about Zanda (formerly Power Diary)?** The assistance with understanding the software and help with transfering from another practice management software. **What do you dislike about Zanda (formerly Power Diary)?** Tiny bit clunky sometimes and lags. But very minor and easy to work around. **What problems is Zanda (formerly Power Diary) solving and how is that benefiting you?** None that I'm aware of. **Official Response from Irina Shvetsova:** > Hi there, thank you for taking the time to share your experience with Power Diary. We're pleased to hear that our assistance in understanding the software and transitioning from another practice management system has been helpful for you. Ensuring a smooth and supportive transition is one of our key priorities, and it's great to know we've been able to deliver on that for you. We appreciate your honesty regarding the occasional clunkiness and lag in the software. While we're glad to hear it's a minor issue and that you've found ways to work around it, we aim to provide a seamless experience, and your feedback is instrumental in helping us identify areas for improvement. Rest assured, we will look into these concerns to enhance the platform's performance. Regarding your comment about not being aware of any problems that Power Diary is solving, we'd love to help you explore more features that could benefit your practice. Power Diary is designed to streamline various aspects of practice management, and there might be functionalities that you haven't yet discovered, which could further enhance your experience. If you have any questions or need further assistance in getting the most out of Power Diary, please don't hesitate to reach out. We're here to ensure you have all the tools and support you need for efficient practice management. Thanks again for your feedback and for choosing Power Diary. We're committed to continuous improvement and are here to support you every step of the way. - Irina ## Zanda (formerly Power Diary) Discussions - [When are you going to get a proper app that works better on mobile devices](https://www.g2.com/discussions/when-are-you-going-to-get-a-proper-app-that-works-better-on-mobile-devices) - 1 comment, 1 upvote - [Can I send text reminders to more than one person (parent and teen)?](https://www.g2.com/discussions/can-i-send-text-reminders-to-more-than-one-person-parent-and-teen) - 1 comment, 1 upvote - [How do others like the invoicing process that's used when a session package is used. Is there a use for all those new invoices?](https://www.g2.com/discussions/how-do-others-like-the-invoicing-process-that-s-used-when-a-session-package-is-used-is-there-a-use-for-all-those-new-invoices) - 1 comment, 1 upvote - [Are you looking at introducing more membership integration?](https://www.g2.com/discussions/are-you-looking-at-introducing-more-membership-integration) - 2 comments, 1 upvote - [What is the best way to integrate other apps in the software?](https://www.g2.com/discussions/what-is-the-best-way-to-integrate-other-apps-in-the-software-927d25c2-ba95-49d5-bfe2-d8c1dbf15b5e) - 1 comment, 1 upvote - [View Zanda (formerly Power Diary) pricing details and edition comparison](https://www.g2.com/products/zanda-formerly-power-diary/reviews?page=4§ion=pricing&secure%5Bexpires_at%5D=2026-08-07+06%3A41%3A00+-0500&secure%5Bsession_id%5D=87610fca-83aa-4c57-bc45-70be42e061be&secure%5Btoken%5D=7171703d3988f727e249910a125a6d0a0dc2ee1f338a108344bf3baad7b5c3a3&format=llm_user) ## Zanda (formerly Power Diary) Integrations - [Edgile Healthcare Payer with Medicare/Medicaid ArC](https://www.g2.com/products/edgile-healthcare-payer-with-medicare-medicaid-arc/reviews) - [Google Analytics](https://www.g2.com/products/google-analytics/reviews) - [Google Workspace](https://www.g2.com/products/google-workspace/reviews) - [iCal](https://www.g2.com/products/ical/reviews) - [Microsoft Outlook](https://www.g2.com/products/microsoft-outlook/reviews) - [Stripe Payments](https://www.g2.com/products/stripe-stripe-payments/reviews) - [Xero](https://www.g2.com/products/xero/reviews) - [Xero Practice Manager](https://www.g2.com/products/xero-practice-manager/reviews) - [Zoom Workplace](https://www.g2.com/products/zoom-workplace/reviews) ## Zanda (formerly Power Diary) Features **Additional Functionality** - Third-Party Integrations - AI Copilot - Outcome Assessment Tools - Patient Management - Credit Card Processing - Generative AI - SMS Messaging - Forms Management - Customizable Templates - Charting - Document Management - Healthcare Compliance - Calendar Management - Activity Dashboard - Electronic Payments - Customizable Forms - Billing & Invoicing - Claims Management - Automated Scheduling - Task Scheduling - Role-Based Permissions - API - Access Controls/Permissions - Treatment Planning - Reporting & Statistics - HIPAA Compliant - Self Service Portal - Patient Records Management - Confirmations/Reminders - Workflow Management - Multi-Location - Calendar Sync - Alerts/Notifications - SOAP notes - Inventory Management - For Chiropractors - Appointment Management - Customizable Reports - Recurring/Subscription Billing **Additional Functionality** - Patient Records Management - Pre-Appointment Screening - EMR/EHR - Calendar Management - Third-Party Integrations - SMS Messaging - Customizable Branding - Broadcast Messaging - Commenting/Notes - Cancellation Management - Room Scheduling - Billing & Invoicing - Email Marketing - Faculty/Staff Management - Recurring Appointments - AI Copilot - Multiple Appointment Types - API - Alerts/Notifications - No-Show Tracking - Patient Portal - Multi-Physician - Payment Processing - Wait List Management - Electronic Signature - Task Management - Reporting/Analytics - Patient Communications - HIPAA Compliant - Prescription Renewal - Patient Questionnaires - Insurance Eligibility Verification - Patient Intake - Multi-Location - Virtual Meetings - Approval Process Control - Check-in/Check-out - Mobile Access - Generative AI - Reminders - Online Scheduling **Additional Functionality** - Multi-Location - Activity Tracking - Scheduling - Automated Scheduling - Calendar Sync - Progress Tracking - Charting - Document Management - Customizable Templates - Exercise Library - Progress Notes - EMR/EHR - Billing & Invoicing - Activity Dashboard - API - Treatment Planning - Practice Management - Confirmations/Reminders - Customer Database - Reporting/Analytics - HIPAA Compliant - Insurance Management - Customizable Reports - Electronic Payments - Data Import/Export - Patient Portal - For Physical Therapy - Generative AI - Customizable Forms - AI Copilot - Claims Management - SOAP notes - Appointment Management - Assessment Management **Administrative** - Workflow Management - Billing - Security and Authorization - Practice Management - Compliance - Insurance Management - Appointment Scheduler - Patient Portal - HIPAA Compliance - Invoice Management - Medication Management - Calendar Management - Employee Management - Document Management - Claims Management - Template Management - Data Security **Operations** - Workflow Optimization - Clinical Documentation - EHR Integration - Clinical Documentation - Clinical Communication - Clinical Documentation - Transcription Automation - Clinical Documentation - CDI Training - Clinical Documentation - Clinical Data Exchange - Clinical Documentation - Document Access - Clinical Documentation - Digitization - Clinical Documentation **Patient-Centered Functions** - Online Presence Management - Patient Feedback Management - Patient Portal - Patient Communications - Integration with Wearables - Third-Party Integrations - Compliance Management - Multi-Channel Communication - Calendar Management - Patient Records Management - Campaign Management - Appointment Management - Self Service Portal - Intake Management - Records Management - Claims Management - Document Management - Invoice Management - Forms Management **Operations Management** - Administrative Processes - Back Office Processes - Workflow Coordination - Practice Specialty Support **Technology** - Telecommunications - Low Bandwidth Support - EHR Integration - Third-Party Integrations **Business Management** - Merchant Services - Appointment Scheduling - Employee Management - Event Scheduling - Automated Scheduling - Client Management - Forms Management **Clinical** - Patient Records - Specialty EHR Templates - Documentation - EMR/EHR - Customizable Templates **Operations** - Workflow Management - Interoperability - Digital Intake Forms - Engagement Measuring - Patient Satisfaction Management - EHR Integration - IPC Systems Integration - Patient Intake - Patient Engagement - Care Plan Management - Communication Management - Customizable Forms - Care Summaries - EHR-Agnostic - Assessment Management - Social Media Integration **Added Efficiencies** - Integration with EHRs - Compliance - Integration with Billing Software - Patient Information Management - Medical Billing - Third-Party Integrations - Data Integration - Tax Management - Expense Management - Claims Management - Fixed Asset Management - Materials Management - Cash Management - Workflow Management - Subscription Management - Invoice Management - Audit Management - Availability Management - Employee Management - Insurance Management - Practice Management - Care Plan Management - Appointment Management - Compliance Management - Records Management - Document Management - Calendar Management - Assessment Management - Template Management - Patient Records Management - Inventory Management - Communication Management - EMR/EHR - Forms Management - Contact Management - Accounting Integration - Out-Patient Management - Payroll Management - Physician Management - Registration Management - Task Management - Policy Management - Revenue Management - In-Patient Management - Lab Information Management - Bed Management - Patient Flow Management - Vaccine Management - Financial Management **Administration** - Practice Branding - Practice Specific - Charting And Documentation - Multi-Provider Practice **Marketing** - Client Communications - Loyalty Management - CRM **Generative AI** - AI Text Summarization **Additional Functionality** - Compliance Tracking - Self Service Portal - Document Storage - Activity Tracking - Charting - Reporting & Statistics - API - HIPAA Compliant - Activity Dashboard - Appointment Scheduling - Customizable Reports - Real-Time Updates - E-Prescribing - Scheduling - Pharmacy - Generative AI - AI Copilot - Real-Time Data - Data Import/Export - Client Portal - Real-Time Reporting - Automated Scheduling - Multi-Location - Alerts/Notifications - Order Entry - Access Controls/Permissions - Customizable Templates - Reminders - Project Accounting - Medical Coding - Payment Processing - Payment Reconciliation - Approval Process Control - Revenue Recognition - Resource Allocation & Planning - General Ledger - Mobile Access - Purchasing & Receiving - For Medical Purposes - Secure Data Storage - Financial Reporting - Accounts Payable - Accounts Receivable - Budgeting/Forecasting - Financial Analysis - Electronic Payments - Patient Scheduling - Live Chat - Patient Engagement - Physician Scheduling - Multi-Physician - Patient Portal - Telemedicine - Insurance Eligibility Verification - Claims Scrubbing - Patient Intake - Clinic Interoperability - SOAP notes - Billing & Invoicing - Task Scheduling - Chat/Messaging - Goal Setting/Tracking - For Occupational Therapists - Progress Tracking - Progress Reports - Mobile Alerts - Customizable Forms - Drag & Drop - Waiting Time Tracking - Document Templates - Patient Monitoring - Customer Database - Real-Time Notifications - Monitoring - Patient Location Tracking - SMS Messaging - Contact Database - Surveys & Feedback - Real-Time Monitoring - Clinical Notes - Credit Card Processing - Growth Charts - Scheduled/Automated Reports - Immunization & Allergy Tracking - Medical History Records - Treatment Planning - Coding Assistance - Email Reminders - Availability Indicator - For Podiatrists - Online Intake Forms - Customizable Fields - Imaging and X-rays - Calendar Sync - Customizable Branding - Facility Scheduling - Referral Tracking - For Speech Therapists - Historical Reporting **Additional Functionality** - Initial Assessments - Mobile Access - Teletherapy - AI Copilot - Confirmations/Reminders - Customizable Reports - For Group Therapy - Appointment Scheduling - HIPAA Compliant - Lab Integration - E-Prescribing - Role-Based Permissions - Treatment Planning - Electronic Signature - Charting - Reporting & Statistics - For Substance Abuse Therapy - Outcome Assessment Tools - Therapy Notes - API - Activity Dashboard - Secure Messaging - Electronic Payments - Generative AI - Chat/Messaging - Reporting/Analytics - Payment Processing - SMS Messaging - Income/Expense Tracking - Telemedicine - Third-Party Integrations - Multi-Location - Compliance Tracking - Client Database - Progress Tracking - Email Marketing - Coding Assistance - Patient Intake - Online Booking **Compliance** - HIPAA Compliance - State Regulation Compliance **Practice Management** - Patient Records - Photo Management - Patient Portal - Insurance Billing - Faculty/Staff Management - Appointment Management - Discount Management - Promotions Management - Gift Card Management - Calendar Management - Medical Billing - Records Management - Reputation Management - Practice Management - Lab Order Management - Revenue Management - Compliance Management - Insurance Management - Document Management - Marketing Management - Workflow Management - Registration Management - Claims Management - Communication Management **Generative AI** - AI Text Summarization - Generative AI **Additional Functionality** - Scheduling - Contact Database - Document Storage - Activity Tracking - AI Copilot - Billing & Invoicing - Customizable Fields - Automated Scheduling - Referral Tracking - Reporting & Statistics - Marketing Automation - Reminders - Alerts/Notifications - Customizable Templates - Mobile Access - Monitoring - Audience Targeting - Live Chat - Task Progress Tracking - Predictive Analytics - Task Scheduling - For Healthcare - Multi-Location - Chat/Messaging - Customizable Reports - HIPAA Compliant - Charting - Forecasting - Patient Education - Electronic Payments - Multi-Language - Patient Questionnaires - Onboarding - Confirmations/Reminders - Appointment Scheduling - Real-Time Data - Sentiment Analysis - Activity Dashboard - Real-Time Analytics - Medication History - Online Refills - Messaging - Video Conferencing - Real-Time Monitoring - API - Prescription Renewal - Customizable Branding - Historical Reporting - Mobile Alerts - Lab Results - Telemedicine - One-to-One Messaging - Patient Monitoring - Health Record Access - Medical Billing - Customer Database - Bill Payment - For Medical Purposes - Electronic Signature - Two-Way Audio & Video - Video Consultations - Secure Messaging **Additional Functionality** - Customizable Templates - Communication Management - Document Storage - Self Service Portal - Activity Dashboard - Compliance Management - For Medical Purposes - Appointment Scheduling - Softphone - Chat/Messaging - Reminders - Records Management - AI Copilot - Secure Data Storage - Remote Treatment Planning - Surveys & Feedback - Customizable Forms - Video Conferencing - Appointment Management - Multi-Location - Mobile Alerts - Practice Management - Billing & Invoicing - Reporting & Statistics - Charting - Generative AI - API - Email Reminders - Confirmations/Reminders - Online Forms - Claims Management - File Sharing - Electronic Payments - Calendar Management - Payment Processing - One-to-One Messaging - HIPAA Compliant - Alerts/Notifications - Live Chat - Monitoring - Client Portal - Medical Billing - Workflow Management - Scheduling - Virtual Waiting Room - Mobile Access - E-Prescribing - Two-Way Audio & Video - Document Management **Platform Tools** - Reporting and Analytics - Healthtech Integrations - Social Media Integration - Website Integration - Third-Party Integrations - Customer Mobile App **Additional Functionality** - Marketing Automation - HIPAA Compliant - Customer Database - Activity Dashboard - Payment Processing - Before & After Pictures - Billing & Invoicing - AI Copilot - Reminders - Customizable Templates - Electronic Payments - Customizable Reports - Reporting & Statistics - Alerts/Notifications - Loyalty Program - SMS Messaging - Online Booking - Sales Reports - Treatment Packages - Customizable Forms - API - Generative AI - Email Marketing - Customizable Branding - Transaction History - For Medical Spas - Multi-Location - For Plastic Surgery Practices - Patient Engagement - Telemedicine - Electronic Faxes - Point of Sale (POS) - Customer Surveys - Charting - Medical Coding - Consent Forms - Live Chat - kiosk - Plastic Surgery Simulator - E-Prescribing - SMS Reminders - Referral Tracking - Mobile Alerts - Automated Quoting - EMR/EHR - Digital Signature ## Top Zanda (formerly Power Diary) Alternatives - [SimplePractice](https://www.g2.com/products/simplepractice/reviews) - 4.1/5.0 (127 reviews) - [Pabau Practice Management](https://www.g2.com/products/pabau-practice-management/reviews) - 4.7/5.0 (313 reviews) - [TheraNest by Ensora Health](https://www.g2.com/products/theranest-by-ensora-health/reviews) - 4.3/5.0 (136 reviews)