Zaapi has significantly improved our order management and customer communication workflow. The platform is user-friendly, easy to set up, and helps streamline operations across multiple sales channels. Their customer support team is responsive, and they are always willing to assist with troubleshooting and feature requests. Review collected by and hosted on G2.com.

There are still some areas that could be improved, particularly around API flexibility and advanced automation features. Certain platform limitations require manual workarounds, and it would be great to have more customization options for enterprise users. Review collected by and hosted on G2.com.

It helps consolidate every channel, making teamwork highly convenient. Now that it can even connect with overseas Shopee stores, our workflow is smoother than ever. Plus, it provides detailed, real-time data, making it much easier for the team to verify information. Review collected by and hosted on G2.com.

Nothing at the moment. I feel that Zaapi is constantly improving and always introducing new features to explore. Review collected by and hosted on G2.com.

I’ve been a Customer Experience Rep for a number of years and have used a bunch of tools like Zendesk, Gorgias and Sleekflow over the years. While I suppose they all have their strengths and weaknesses, I’ve really loved the user experience of Zaapi the best, which is very smooth and intuitive. It comes with all the features that I value as a CX rep including Quick Replies, CRM integration (Shopify in this case), case notes, internal collaboration tools, filtered inboxes, a nice mobile app etc… so I really couldn’t ask for more. Would warmly recommend! Review collected by and hosted on G2.com.

Nothing major to dislike at the moment, as I believe more features and integration will be introduced over time. Review collected by and hosted on G2.com.

Zaapi has been a game-changer for our customer service team. More than providing a top-notch AI solution, they worked closely with us to develop a strategy tailored to our specific needs. The platform is remarkably intuitive and was far easier to deploy than other CS tools we’ve used in the past.

We were able to connect our Social Media, Lazada, Shopee, and TikTok stores without any issues. They also have a live chat widget that's also easy to implement!

Most importantly, Zaapi made AI adoption seamless for our team. The functionality is so effective that on average, we are now resolving over 30% of our inquiries without human intervention. This efficiency has allowed us to scale our support without the need for additional headcount, delivering both significant cost savings and a better experience for our customers. Review collected by and hosted on G2.com.

They know this already, but email support is the only missing link to have a complete all-in-one platform. I've been told that this is rolling out in a few weeks from the time of writing this Review collected by and hosted on G2.com.

Zaapi has truly transformed our workflow thanks to its excellent UI/UX, which makes it simple for our team to handle high-volume chats efficiently. The integrations with Shopee, Lazada, and our social channels work seamlessly, giving us a unified experience that helps improve our overall performance. Pricing is reasonable. Onboarding is great and easy. AI feature is very useful. Review collected by and hosted on G2.com.

Some features could use a little more improvement such as button in LINE app and creating flow to reply to Facebook ad with multiple images. Review collected by and hosted on G2.com.

Zaapi centralises WhatsApp, Instagram, email, and live chat into one clean interface, which significantly improves team visibility and response time. The automation and flow builder are powerful yet intuitive, allowing us to create structured workflows for common queries (recommendations, order support, sizing). Assignment, tagging, and reporting features make it easy to manage workload across a growing team. Setup was straightforward, and the support team is responsive and solution-oriented. Review collected by and hosted on G2.com.

Some areas (e.g., email attribution and edge-case routing logic) could benefit from clearer visibility and more granular controls. Minor UI refinements would further improve efficiency for high-volume teams, but the team is very collaborative, and they're working on these as we speak. Review collected by and hosted on G2.com.

very easy to use zaapi combines all cats FB/IG/Shopee into one single inbox it saves so much time for our admin team no more switching apps and we never miss a customer message highly recommended for any e-commerce team Review collected by and hosted on G2.com.

the pricing for adding extra admin seats is a bit high. Other than that everything is great Review collected by and hosted on G2.com.

Zaapi helps manage chats that come in outside of business hours, easing the pressure on customer service teams and reducing the stress of dealing with an overwhelming backlog that builds up after hours. Review collected by and hosted on G2.com.

Using text messages to communicate with humans may cause some customers to feel uncertain. Review collected by and hosted on G2.com.

This system is a solution for companies with many stores. Because the program can combine the chats of various shops into one place. Importantly, there is AI that helps answer chats on behalf of humans well. You can also respond to reviews. The tools are convenient and not difficult to use. But it takes time to study the system. It's also good that the staff gives good advice. The system is constantly being improved. Review collected by and hosted on G2.com.

There is nothing that needs to be improved. Service is good. Review collected by and hosted on G2.com.

User-friendly and easy to integrate with e-commerce marketplaces in SEA. Good Review collected by and hosted on G2.com.

We haven't used it yet for a whole month. So far none yet. Review collected by and hosted on G2.com.