--- title: Zaapi Reviews meta\_title: 'Zaapi Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 39 reviews by the users' company size, role or industry to find out how Zaapi works for a business like yours. aggregate\_rating: rating\_value: 4.7 review\_count: 39 scale: '5' date\_modified: '2026-08-10' parent\_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # Zaapi Reviews & Product Details Claimed ###### Profile Status This profile is currently managed by Zaapi but has limited features. Are you part of the Zaapi team? [Upgrade your plan](https://my.g2.com/zaapi/upgrade?utm_campaign=s3&utm_medium=claim-popup&utm_source=g2) to enhance your branding and engage with visitors to your profile! The Future of Conversational CX Zaapi is a comprehensive AI-driven Customer Experience (CX) platform designed for the modern era of commerce. By centralizing interactions from WhatsApp, Email, Website, Facebook, Instagram, LINE, TikTok, Shopee, and Lazada, Zaapi eliminates fragmented communication and provides a single, intelligent "source of truth" for every customer relationship. As the intelligent engine behind modern engagement, Zaapi provides the infrastructure to deliver a seamless, unified experience in a world where customers expect instant responses across a dozen platforms. By combining deep e-commerce integrations with cutting-edge AI, Zaapi transforms your communication channels from simple inboxes into high-performance revenue drivers. The AI Agent: 80%+ Automation & Serious ROI The Zaapi AI Agent isn't just a chatbot—it’s a digital extension of your team that understands context and brand voice. - Full Automation: Many users achieve 80% or higher full automation of all incoming inquiries, allowing human agents to focus on high-value tasks. - Instant Accuracy: Drastically improve response rates and agent efficiency by deploying an AI trained on your specific business data and knowledge base. - Measurable Growth: By resolving queries 24/7 without delays, the AI Agent drives significant ROI through increased customer satisfaction and higher conversion rates. Versatile Flow Builder: Automate Anything Zaapi’s powerful, no-code Flow Builder allows you to design and deploy sophisticated customer journeys in minutes. With a deep Shopify integration, you can create seamless automations including: - Welcome Flows: Engage new prospects the moment they connect on any channel. Cart Recovery: Automatically trigger personalized recovery messages via WhatsApp or Email to reclaim lost sales. - Order Updates: Proactively send automated notifications for order status and shipping directly to the customer’s preferred app. - Custom Logic: A truly versatile canvas that enables you to automate almost any workflow, from lead qualification to complex multi-step support paths. Deep Analytics & Performance Tracking Zaapi provides the data-driven insights necessary to master your CX strategy. Our detailed analytics suite allows you to: - Analyze Conversations: Gain visibility into every interaction to identify trends, pain points, and customer sentiment. - Monitor Agent Performance: Track individual and team efficiency, response times, and resolution success. - Optimize AI Efficiency: Constantly refine your AI Agent’s performance by reviewing its interactions and success rates across all channels. Why Zaapi? Zaapi empowers businesses to move beyond "replying to messages" and toward "mastering the customer experience." By combining native e-commerce data with a powerful AI engine, Zaapi ensures that every conversation—no matter the channel—contributes to a seamless customer experience. * * * Seller [Zaapi](https://www.g2.com/sellers/zaapi) Discussions [Zaapi Community](https://www.g2.com/products/zaapi/discuss) Languages Supported English, Thai Solution Type All-in-One Overview by Rob Kealey Show More ## Pricing Pricing provided by Zaapi. ### Basic Starting at $59.00 3 Users Per Month ### Pro Starting at $97.00 3 Users Per Month [ View More Pricing Information ](https://www.g2.com/products/zaapi/pricing) ## Top-Rated Alternatives [ ![Tidio](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Tidio") Tidio 4.6/5(1,959) ](https://www.g2.com/products/tidio/reviews) [ ![Podium](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Podium") Podium 4.5/5(2,109) ](https://www.g2.com/products/podium/reviews) [ ![Plivo](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Plivo") Plivo 4.5/5(747) ](https://www.g2.com/products/plivo/reviews) [ View All Alternatives ](https://www.g2.com/products/zaapi/competitors/alternatives) ## User Insights Average based on 39 real user reviews. Implementation Time 1 month Perceived Cost $$$$$ Typical contract price $0k - $0k [Sign in to view](/login) Per Month [Log in to unlock pricing and user insights](/login) ## Zaapi Integrations (7) What do users say about integrations? Integration information sourced from real user reviews. [ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Facebook ](https://www.g2.com/products/facebook/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Instagram for Business ](https://www.g2.com/products/instagram-for-business/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") SellerCenter ](https://www.g2.com/products/sellercenter/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Shopify ](https://www.g2.com/products/shopify/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Slack ](https://www.g2.com/products/slack/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") WhatsApp API ](https://www.g2.com/products/whatsapp-api/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") WhatsApp Business Platform ](https://www.g2.com/products/whatsapp-business-platform/reviews) Show More ![Padol C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Padol C.") PC Padol C. 2/6/2026 "Streamlines Communication, But Pricey" 3/5 What do you like best about Zaapi? I like Zaapi's user-friendly interface, which helps my sales team manage over 100 chats per day efficiently. It's great for combining chats from LINE, Facebook, and Instagram into one place. The initial setup was very easy for my team. Review collected by and hosted on G2.com. What do you dislike about Zaapi? I think the pricing is a bit high compared to others in the industry. Review collected by and hosted on G2.com. What problems is Zaapi solving and how is that benefiting you? I use Zaapi to combine chats from LINE, Facebook, and Instagram, making it easier to handle over 100 chats per day in one place. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ## Pricing Options Pricing provided by Zaapi. ### Basic Starting at $59.00 3 Users Per Month ### Pro Starting at $97.00 3 Users Per Month ### Advanced Starting at $134.00 3 Users Per Month [ View More Pricing Information ](https://www.g2.com/products/zaapi/pricing) ##### ##### Zaapi Features Conversational Platform Omnichannel [ View More Features ](https://www.g2.com/products/zaapi/features) ##### Categories on G2 [AI Sales Assistant](https://www.g2.com/categories/ai-sales-assistant)[Live Chat](https://www.g2.com/categories/live-chat)[Chatbots](https://www.g2.com/categories/chatbots) [AI Sales Assistant](https://www.g2.com/categories/ai-sales-assistant)[Live Chat](https://www.g2.com/categories/live-chat)[Chatbots](https://www.g2.com/categories/chatbots)[Conversational Support](https://www.g2.com/categories/conversational-support)[AI Chatbots](https://www.g2.com/categories/ai-chatbots)[Customer Communications Management](https://www.g2.com/categories/customer-communications-management)[WhatsApp Marketing](https://www.g2.com/categories/whatsapp-marketing)[Conversational Commerce Platforms](https://www.g2.com/categories/conversational-commerce-platforms)[E-Commerce Tools](https://www.g2.com/categories/e-commerce-tools)[Social Commerce Platforms](https://www.g2.com/categories/social-commerce-platforms) [Show MoreShow Less](javascript:void(0);) ##### Explore More [Best live chat software for increasing conversion rates](https://www.g2.com/discussions/best-live-chat-software-for-increasing-conversion-rates)[What contractor payment tools do account managers and finance teams actually stick with rather than eventually going back to manual bank transfers?](https://www.g2.com/discussions/what-contractor-payment-tools-do-account-managers-and-finance-teams-actually-stick-with-rather-than-eventually-going-back-to-manual-bank-transfers)[Which data de-identification platforms preserve data lineage and relationships required for business intelligence and analytics workflows?](https://www.g2.com/discussions/which-data-de-identification-platforms-preserve-data-lineage-and-relationships-required-for-business-intelligence-and-analytics-workflows) [What's the best SMS marketing software that combines TCPA compliance tools with strong audience segmentation in one platform?](https://www.g2.com/discussions/what-s-the-best-sms-marketing-software-that-combines-tcpa-compliance-tools-with-strong-audience-segmentation-in-one-platform)[Best data observability software](https://www.g2.com/discussions/best-data-observability-software)[Pros and Cons Details](https://www.g2.com/products/zaapi/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)