Rightworks Cloud Hosting Reviews & Product Details

Rightworks cloud hosting gives me and my clients a great way of hosting a QuickBooks Desktop product, so we can both work at the same time and not have to keep taking the time to update our product, update our servers or computers for space or to keep compliant.

I have also found this same platform helpful for keeping file folders for my clients statements, receipts, etc and keeping them safe and secure as well as backed up. Over the years of me using Rightworks, I started with them for the QuickBooks Desktop hosting capability and quickly found myself moving my whole work platform for where I work on a day to day basis to their platform, with the extra level of security and the daily backups.

I use Rightworks for both my Cloud Hosting and also my IT Provider, I feel comfortable, secure and at ease knowing they have my back for my accounting firm and my clients and at an affordable price. There tech support is always extremely kind, supportive and extremely helpful....they go above and beyond!! They are always there to answer the most complex or simple (somewhat stupid) questions I ask. There platform is rarely ever down and if it is...its not for very long or I am done as well. Review collected by and hosted on G2.com.

I don't like that you have to buy a certain more expensive Microsoft office platform to use in their environment, so I still continue to keep files their, but have to copy and paste still to my computer to open an excel spreadsheet. I would like to be able to bring my own Microsoft license up to their platform.

I would really love to see them team with someone like teamviewer to offer us an affordable option for remote control to use with our clients. Review collected by and hosted on G2.com.

I love how Rightworks Cloud Hosting allows me to access my QuickBooks Desktop from anywhere without needing a VPN. It's easy to use and very convenient for situations like working from home or even when I'm on an extended vacation and need to squeeze in some work. The initial setup was very easy, and it's great that it integrates well with our BILL Platform to sync with QuickBooks. Review collected by and hosted on G2.com.

There is nothing I dislike. Review collected by and hosted on G2.com.

The customer service is one of the best I have experienced for anything tech based! Review collected by and hosted on G2.com.

The only thing that I wish would improve is that it takes about 90 seconds for QB Desktop to fully load. Review collected by and hosted on G2.com.

I really appreciate the ease of use of Rightworks Cloud Hosting. One of the major benefits for me is that everything is backed up on their cloud, so I don't have to worry about backing up on my own computer. Additionally, the customer service at Rightworks is amazing, which made the initial setup very easy. Review collected by and hosted on G2.com.

Nothing Review collected by and hosted on G2.com.

the straightforwardness of the use - i don't have to do anything except hit go basically, and there are very few service interruptions. Review collected by and hosted on G2.com.

it's kind of expensive but that's about it Review collected by and hosted on G2.com.

It's nice to not have to manage your remote desktop in house. Review collected by and hosted on G2.com.

The communication between QuickBooks and RightWorks has been incredibly frustrating. Each company keeps blaming the other, making it impossible to get a resolution. When it was finally confirmed that the issue was on RightWorks' end, we spent 20 minutes on the phone with an agent—only for them to hang up. We got another agent on the line, but after an hour, they couldn’t resolve anything either.

Then yesterday, I spent three and a half hours on the phone, still with no solution. I was told to check back this morning, but instead, I received an email at 3 AM saying the ticket was closed because there was no response. Of course, I didn’t respond—I don’t work at 3 AM. When I logged in at 8 AM to check if the issue was resolved, it wasn’t, and now I can’t even use the ticket because it was closed before I had a chance to follow up.

This is beyond frustrating. I’ve spent nearly an entire workday just sitting on calls with no progress.The issue is simply getting our QuickBooks updated with an update that was released two weeks ago. Shouldn't RightWorks be updating the QuickBooks application the night the update is released? In the tech world, updates typically impact how an application operates, so you’d think this would be a critical priority for the RightWorks team.

From this experience, it’s clear that neither RightWorks nor QuickBooks truly stand behind their products. We’ve had nothing but issues since day one trying to use them together. This lack of coordination and support is beyond frustrating. Review collected by and hosted on G2.com.

The time that it saves for us to keep many documents in RightWorks is priceless. With all the uploads and downloads, it is super nice to have them all in one easy to retrieve place Review collected by and hosted on G2.com.

Sometimes we have connecting issues but that be our internet. Review collected by and hosted on G2.com.

Rightworks makes it is easy to access QuickBooks to complete our payroll Review collected by and hosted on G2.com.

It does take a minute to load from the desktop, but that could just be our internet as well Review collected by and hosted on G2.com.

Notifications are one thing, but if actual assistance is needed, calling in is horrible. Review collected by and hosted on G2.com.

I started using RightNetworks before they sold. I always got an ACTUAL technician who could help me without reading from a script knowing absolutely NOTHING about the product. And yes, hold times are longer, still. I would prefer to hold & get a qualified tech. who can actually help me. I will be switching to on-line when I an make the time. Review collected by and hosted on G2.com.

Quick response time and proactive about keeping us updated on issues concerning our software. Review collected by and hosted on G2.com.

Kinda liked the old name Xcentric. Xcentric was purchased by RW a few of years ago. Also miss the annual conference that was held for their CPA firm clients when it was Xcentric. Glad to see it's back with their RightNow Conference. Review collected by and hosted on G2.com.