ThoughtFarmer Reviews & Product Details

Best customer support team and excellent product. Review collected by and hosted on G2.com.

No it’s a great product and wonderful support team. Review collected by and hosted on G2.com.

The user-friendly features for creating content, along with the overall ease of use for end users, are excellent! Review collected by and hosted on G2.com.

There are a few social features that could use improvement such as emoji's or gifs in comments. It would also be nice to have the glossary feature available on all pages that "might" be able to use that feature. Right now we can only use it on the Client page. Review collected by and hosted on G2.com.

I love that ThoughtFarmer is really easy to use and intuitive. The client services team is also great, they are friendly and responsive whenever I need help. The ease of use means I don't have to spend much time training people, which supports faster adoption by employees and increases usage. It also saves me time, allowing me to focus on other tasks. The client services team helped me effectively implement the intranet with a very small team—just myself. They were incredibly useful, proactive, and responsive throughout the process. Review collected by and hosted on G2.com.

They are based in Canada, so they aren't in the European time zone for customer service. So that's not ideal, but hasn't been a challenge so far. Review collected by and hosted on G2.com.

I appreciate how ThoughtFarmer stands out as a user-friendly product, making it accessible for end users without technical backgrounds to create, edit, and distribute content effortlessly. This ease of use eliminates the need for day-to-day IT support, avoiding bottlenecks in information publishing and allowing anyone in the organization to contribute effectively. The calendaring and search features are very helpful, along with multimedia support, which enhances content engagement. I find the active directory integration seamless as it removes the necessity for separate accounts, and the version control history along with the content management capabilities are exceptional. These features support my organization by solving communication challenges, allowing many-to-many communications with robust security controls for information dissemination. The setup of ThoughtFarmer is straightforward and easy, highlighting its efficiency as a product that empowers users to manage the system independently. Review collected by and hosted on G2.com.

I dislike that ThoughtFarmer has made a business decision to move exclusively to cloud-based offerings. As an on-premise customer, the shift to a subscription cost model from our existing licensing cost coupled with an optional annual maintenance fee, is not preferable. I believe ThoughtFarmer should reconsider continuing to offer an on-premise solution, acknowledging the industry's current trajectory towards cloud solutions, even though it might not align with the trends expected by 2025. Review collected by and hosted on G2.com.

From an administrator's perspective, I love that each resource has a home, content reviews and content owners can keep us on track, and there are so many customizable features.

The launch and implementation team were amazing!!! They set a timeline with us, kept us on track, and gave us all the tools and training to be effective administrators. They had so many good ideas that we used for our migration and launch.

Now that we're launched, it shows how important and successful our pre-launch work was - many users are in our new intranet daily. Review collected by and hosted on G2.com.

I want to start by mentioning that all of this feedback has already been shared with ThoughtFarmer, and it may be considered for future feature updates. The company has been very responsive and attentive to our suggestions whenever possible. That being said, here are my dislikes:

External links are not searchable or easily maintained. This is a big deal because as a credit union we have many external links.

I wish there was a role for editing content but not publishing content, to have dual control over the content. Someone else would need to publish it. Review collected by and hosted on G2.com.

The best part of ThoughtFarmer was the smooth implementation process! We had a small timeframe to get this product launched and fully transition all of our internal information over on top of training our employees to do so. We had several meetings a week to ensure our employees had the resources available. Alina was also quick to respond to any questions we came across outside of the meetings as well. Additionally, the system is very user friendly! Review collected by and hosted on G2.com.

I do wish there were more options of cards to be available to give it more fun personalization for different topics. But the selection itself as it really covers a lot already! Review collected by and hosted on G2.com.

The platform is easy to use and customizable, and it has significantly improved our internal communication and culture. The ThoughtFarmer team truly feels like a partner. They listen, respond quickly, and continually help us find better ways to use the platform to meet our goals. Review collected by and hosted on G2.com.

I honestly do not dislike anything. There’s a small learning curve for first-time users, especially those less comfortable with technology—but the onboarding tools and support team make it much easier to get everyone comfortable quickly. Review collected by and hosted on G2.com.

ThoughtFarmer was a fantastic company to work with. Their team was professional, friendly, and responsive from start to finish. Everyone we worked with throughout the project was helpful and made the process seamless. Review collected by and hosted on G2.com.

A couple of the functions could be more flexible, several enhancements require an add-on cost, and reports could be a bit more built out. Review collected by and hosted on G2.com.

Not only is this an out-of-the-box intranet, but very customizable too. With each version upgrade, comes new bells & whistles. It's intuitive and straight-forward to learn so that you can manage your own content in a quick, cost-effective manner vs waiting for a company to make changes for you! Review collected by and hosted on G2.com.

Administrative rights still need to be more granular even though there have been improvements. Most have requested their content be more locked down in draft or restricted to specific eyes. Review collected by and hosted on G2.com.

What I like most is how easy the product is to use and manage. The layout is intuitive, the tools are flexible, and it's simple to update content whenever we need to. Review collected by and hosted on G2.com.

There isn't much I dislike, but there were a few areas that had a slight learning curve at first. Once I became familiar with the system, it was smooth. Review collected by and hosted on G2.com.