Top 10 UCx Call Center Alternatives & Competitors

Top 10 Alternatives to UCx Call Center Recently Reviewed By G2 Community

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Nextiva
By Nextiva
4.5/5
(3,441)
Product Description
The Nextiva technology platform is a state-of-the-art telecommunications infrastructure that allows a company's employees to conduct their business from anywhere.
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Categories in common with UCx Call Center:
Call Center Infrastructure (CCI)

RingEX
By RingCentral
4.1/5
(1,297)
Product Description
AI-powered communications that redefines customer engagement for modern teams.
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Categories in common with UCx Call Center:
Call Center Infrastructure (CCI)

Automation Anywhere
By Automation Anywhere
4.5/5
(5,547)
Product Description
Automation Anywhere Enterprise is an RPA platform architected for the digital enterprise.
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Categories in common with UCx Call Center:
Call Center Infrastructure (CCI)
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JustCall
By Saas Labs
4.3/5
(2,369)
Product Description
JustCall is an AI-powered customer communication platform that allows you to connect with customers instantly, automate your workflows, and coach your teams, all from a single interface. Purpose-built to serve your business communication needs, JustCall easily integrates with 100+ CRMs, Help desks, and all the business tools you need to engineer better conversations. Trusted by 6,000+ companies globally, JustCall enables customer-facing teams to enjoy seamless customer conversations with real-time and post-call AI-powered insights. Top JustCall features to watch out for: ★ Inbound & outbound calling ★ Send & receive SMS & MMS ★ Sales dialer (Auto Dialer, Predictive Dialer, and Dynamic Dialer) ★ SMS Workflows & Bots ★ Multi-level IVR ★ Real-time agent assist ★ AI-powered SMS Copilot ★ AI coaching ★ Sentiment analysis ★ AI call scoring ★ Live call monitoring ★ Shared WhatsApp inbox ★ Automatic call distribution ★ Business phone numbers in 70+ countries
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Categories in common with UCx Call Center:
Call Center Infrastructure (CCI)

Close
By Close
4.7/5
(2,004)
Product Description
Close is an all-in-one sales CRM designed to increase sales productivity for sales teams. With built-in calling, email, SMS, and more, sales teams are able to close more deals and make more sales—all without manual data entry!
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Categories in common with UCx Call Center:
Call Center Infrastructure (CCI)

NiCE CXone Mpower
By NiCE
4.3/5
(1,727)
Product Description
NiCE (NASDAQ: NICE) is transforming the world with AI that puts people first. Our purpose-built AI-powered platforms automate engagements into proactive, safe, intelligent actions, empowering individuals and organizations to innovate and act, from interaction to resolution. Trusted by organizations throughout 150+ countries worldwide, NiCE’s platforms are widely adopted across industries connecting people, systems, and workflows to work smarter at scale, elevating performance across the organization, delivering proven measurable outcomes.
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Categories in common with UCx Call Center:
Call Center Infrastructure (CCI)

CloudTalk
By CloudTalk
4.4/5
(1,718)
Product Description
CloudTalk is a remote-ready cloud call center software for sales and customer support teams. Aside from providing top of the range call quality and a modern solution, our unique selling point is the ability to easily integrate with leading CRMs and helpdesks, giving customer service agents and sales people better visibility of their customer or prospect base. On top of this, we have a feature stack consisting of drag & drop workflow automations, multistep call flow builders and smart dialing functionality, which automate and simplify a large part of our customers’ workflows, saving on average 2-3 minutes per call.
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Categories in common with UCx Call Center:
Call Center Infrastructure (CCI)

LiveAgent
By QualityUnit
4.5/5
(1,531)
Product Description
LiveAgent helps businesses provide better customer service across all communication channels including email, chat and phone. Deliver customer Wow and grow your business with LiveAgent, a customer service software trusted by 30.000+ companies worldwide.
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Categories in common with UCx Call Center:
Call Center Infrastructure (CCI)

Aircall
By Aircall
4.4/5
(1,525)
Product Description
Aircall is the phone system for modern business that can be used on any device. Since Aircall has no hardware requirement, customers can get set up and dialing in as few as 3 minutes. Packed with powerful integrations and a growing app ecosystem of 50+ CRM, Helpdesk, eCommerce, and other business software, Aircall is ideal for modern companies that want to stay connected. Dynamic call center features enable sales and support teams to manage their calls and be as productive as possible. Features include: Power Dialer, Analytics Dashboard, Live Activity Feed, Call Coaching, CTI, IVR, and much more.
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Categories in common with UCx Call Center:
Call Center Infrastructure (CCI)

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