# Best Call Center Infrastructure (CCI) Software - Page 3 *By [Jeffrey Lin](https://research.g2.com/insights/author/jeffrey-lin)* Call center infrastructure (CCI), also known as contact center infrastructure, provides solutions required to establish and operate a call center. CCI software helps businesses create an efficient call or contact center to help them stay connected with their customers. CCI is most commonly used by customer-facing teams to manage inbound and outbound communications, but it also includes features for managing operations or back-office tasks like workflow management, employee monitoring, and measuring productivity. While historically CCI was designed to be deployed on premises, emerging technologies in cloud infrastructure have allowed for the design and deployment of cloud call centers. The products in this category offer a full-fledged cloud-hosted infrastructure solution with features like call routing, call recording and monitoring, automatic call distribution (ACD), and interactive voice response (IVR). Local area network (LAN) and [VoIP providers](https://www.g2.com/categories/voip) are examples of some software providers that also offer solutions to establish infrastructure for network connectivity of contact centers. Depending on the provider and the membership plan, a variety of other features may be available in a CCI package. CCI products frequently integrate with [CRM software](https://www.g2.com/categories/crm). To qualify for inclusion in the Call Center Infrastructure (CCI) category, a product must: - Distribute incoming calls or manage phone number assignment for outbound centers - Manage and store data related to calls, customers, and agents - Provide a comprehensive infrastructure solution which includes call management, placement, routing, recording, and analytics - Enable managers to track and monitor calls - Include the following features: automatic call distributor, universal communications, interactive voice response, universal queue management, and computer telephony integrations (CTI) ## Top Call Center Infrastructure (CCI) Software at a Glance | # | Product | Rating | Best For | What Users Say | |---|---------|--------|----------|----------------| | 1 | [RingEX](https://www.g2.com/products/ringex/reviews) | 4.2/5.0 (1,372 reviews) | Unified call-queue routing with AI transcription | "[Seamless Communication, Unifies Our Workflow](https://www.g2.com/survey_responses/ringex-review-12983792)" | | 2 | [Nextiva](https://www.g2.com/products/nextiva/reviews) | 4.5/5.0 (3,549 reviews) | Multi-site call routing with unified UCaaS infrastructure | "[Easy-to-Use Communication Platform](https://www.g2.com/survey_responses/nextiva-review-13096809)" | | 3 | [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) | 4.1/5.0 (599 reviews) | Omnichannel contact center routing with Salesforce-native CTI | "[Five9 a great way to communicate especially when working from home!](https://www.g2.com/survey_responses/five9-intelligent-cloud-contact-center-platform-review-5038340)" | | 4 | [Aircall](https://www.g2.com/products/aircall/reviews) | 4.4/5.0 (1,582 reviews) | Cloud call routing with CRM-integrated recording | "[Aircall: Powerful Cloud Phone System with Excellent Support](https://www.g2.com/survey_responses/aircall-review-13051826)" | | 5 | [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) | 4.4/5.0 (1,466 reviews) | Omnichannel contact center routing with API-first customization | "[Effortless Setup, Powerful Integrations](https://www.g2.com/survey_responses/genesys-cloud-cx-review-12997137)" | | 6 | [CloudTalk](https://www.g2.com/products/cloudtalk/reviews) | 4.4/5.0 (1,809 reviews) | Cloud call routing with CRM-integrated analytics | "[CloudTalk’s Analytics, Seamless Pipedrive Integration, and Smart Local Area Code Dialing](https://www.g2.com/survey_responses/cloudtalk-review-12856744)" | | 7 | [Talkdesk](https://www.g2.com/products/talkdesk/reviews) | 4.4/5.0 (2,448 reviews) | AI-assisted contact center routing with CRM integration | "[TalkDesk Shines with Smart Ticket Categorization and Seamless Zendesk Integration](https://www.g2.com/survey_responses/talkdesk-review-13075196)" | | 8 | [Webex Calling](https://www.g2.com/products/webex-calling/reviews) | 4.5/5.0 (615 reviews) | Cisco-native cloud PBX with call-center routing | "[Webex Calling Makes Switching Between Calls Effortless](https://www.g2.com/survey_responses/webex-calling-review-12721066)" | | 9 | [Close](https://www.g2.com/products/close/reviews) | 4.7/5.0 (2,030 reviews) | High-volume outbound calling with built-in CRM | "[Intuitive All-in-One CRM That Keeps Sales Conversations Organized](https://www.g2.com/survey_responses/close-review-13106165)" | | 10 | [JustCall](https://www.g2.com/products/saas-labs-justcall/reviews) | 4.3/5.0 (2,358 reviews) | CRM-integrated cloud calling with AI coaching | "[Efficient Communication Hub for Global Outreach and CRM Syncing](https://www.g2.com/survey_responses/justcall-review-12696120)" | --- ## What Are the Most Common Questions About Call Center Infrastructure (CCI) Software? *AI-generated · Last updated: May 26, 2026* ### Which is the best call center infrastructure platform for enterprises? Based on G2 reviews, [RingEX](https://www.g2.com/products/ringex) stands out as the strongest enterprise-oriented option in this recent review set because verified users repeatedly mention centralized administration, support for large user bases, international calling, call queues, reporting, and integrations with systems like Salesforce, ticketing tools, CRMs, and ERPs. According to verified users, it is especially valued for reliability, user management, remote work support, and keeping voice, messaging, and related workflows in one place. G2 reviewers mention that it helps enterprises replace older phone systems, manage multiple teams, and simplify onboarding, though some users also note that advanced configuration and certain reporting needs can require extra effort. ### Which call center infrastructure has the lowest downtime? Based on G2 reviews, buyers looking for low downtime consistently mention reliability, stable call quality, and dependable performance across a few products in this category. According to verified users, RingEX is frequently described as stable with little to no downtime, while Nextiva reviewers also highlight reliable service and consistent phone performance. G2 reviewers mention that Genesys Cloud CX is valued for cloud stability and high availability, especially for teams replacing older on-premise environments. Across these reviews, the clearest pattern is that buyers associate low downtime with products that support remote work well, keep call quality consistent, and reduce operational disruptions during busy periods. ### Which CCI software is best for cloud-based deployments? Based on G2 reviews, [RingEX](https://www.g2.com/products/ringex) is the strongest fit for cloud-based deployments in this dataset because reviewers repeatedly describe easy setup, remote access, and replacing older physical phone systems with a centralized cloud environment. According to verified users, teams value being able to manage users, handle calls from desktop or mobile devices, and support distributed work without heavy hardware requirements. G2 reviewers mention that cloud access helps with onboarding, remote operations, unified communications, and integrations with business systems like Salesforce and ticketing tools. Reviews also note that the platform is approachable for everyday administration, although some advanced setup or reporting needs can still require extra attention. ### What top-rated platforms for real-time call analytics? Based on G2 reviews, real-time and operational analytics come up most often around platforms that help managers monitor queues, workloads, and performance without switching systems. According to verified users, RingEX is used to review call metrics, dashboards, and queue activity, while Five9 is repeatedly praised for deep reporting, queue visibility, and operational insight. G2 reviewers also mention Aircall for analytics and productivity tracking, especially in teams handling high call volumes and quality review. The overall review pattern suggests buyers should prioritize platforms that combine reporting with call monitoring, queue management, and easy access to performance trends, especially if supervisors need to make adjustments during the workday rather than after the fact. **Here are some of the top-rated products on G2:** - [RingEX](https://www.g2.com/products/ringex) – used for dashboards, queue tracking, call metrics, and balancing team activity - [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform) – valued for in-depth reporting, queue visibility, and monitoring agent productivity - [Aircall](https://www.g2.com/products/aircall) – helpful for analytics, QA review, and tracking inbound and outbound team performance ### What top CCI solutions for regulatory compliance? Based on G2 reviews, compliance-related buyers tend to focus on platforms that support call recording, centralized administration, secure workflows, and traceable communication history. According to verified users, RingEX is commonly used for recording, logging, and keeping communications organized across teams, while Genesys Cloud CX is often associated with structured reporting, centralized channel management, and operational control. G2 reviewers mention Five9 for quality monitoring, call recording, and oversight tools that help supervisors review interactions and support consistent processes. In this review set, the strongest compliance signal comes from products that make it easier to document calls, monitor performance, and keep customer interactions visible across teams and channels. **Here are some of the top-rated products on G2:** - [RingEX](https://www.g2.com/products/ringex) – used for call recording, communication logging, and centralized oversight across teams - [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx) – supports centralized reporting, multichannel management, and structured operational visibility - [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform) – valued for call recording, quality monitoring, and supervisor review workflows ### What top tools for managing inbound and outbound call operations? Based on G2 reviews, buyers managing both inbound and outbound operations look for platforms with routing, queue controls, reporting, and tools that help agents move efficiently between conversations. According to verified users, RingEX supports queues, transfers, analytics, and broad communication workflows, while Five9 is frequently mentioned for outbound dialing, IVR, routing, and agent management. G2 reviewers also describe Nextiva as helpful for centralized communication, call flow handling, and support for inside sales and answering workflows. Across these reviews, the strongest products for mixed inbound and outbound environments are the ones that combine visibility for supervisors with practical day-to-day tools for agents handling changing call volumes. **Here are some of the top-rated products on G2:** - [RingEX](https://www.g2.com/products/ringex) – useful for call queues, transfers, analytics, and handling multi-team inbound and outbound workflows - [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform) – strong for outbound dialing, IVR design, routing, and agent management - [Nextiva](https://www.g2.com/products/nextiva) – supports call flow management, centralized communication, and inside sales operations ### What best tools for scaling call center operations? Based on G2 reviews, scalable call center operations are usually linked to products that support higher call volume, easier user administration, and centralized reporting as teams expand. According to verified users, RingEX is repeatedly used to manage larger teams, multiple queues, and remote communication from one system. G2 reviewers also mention Genesys Cloud CX for supporting multichannel growth and reducing dependence on older infrastructure, while Aircall is valued by some teams for scaling inbound and outbound activity with analytics and easier onboarding. The review data suggests the best scaling tools are the ones that help teams add users, maintain visibility, and standardize communications without creating extra system complexity for managers. **Here are some of the top-rated products on G2:** - [RingEX](https://www.g2.com/products/ringex) – supports growing teams with centralized admin, multiple queues, and remote communication workflows - [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx) – helps consolidate channels and scale cloud operations with reporting and routing tools - [Aircall](https://www.g2.com/products/aircall) – useful for scaling inbound and outbound call activity with analytics and team coordination ### What best CCI tools for remote call center teams? Based on G2 reviews, remote teams consistently value platforms that let agents answer calls from desktop or mobile devices, keep logs centralized, and reduce dependence on office hardware. According to verified users, RingEX is frequently used to support remote work with app-based calling, messaging, and easy user setup. Nextiva reviewers also highlight working from anywhere, broad device support, and keeping communications in one platform. G2 reviewers mention Genesys Cloud CX for enabling teams to work across locations while maintaining access to voice, chat, and operational visibility. The clearest trend is that remote teams benefit most from systems that combine reliability, simple setup, and consistent access across multiple devices. **Here are some of the top-rated products on G2:** - [RingEX](https://www.g2.com/products/ringex) – supports desktop and mobile calling, remote user setup, and centralized communication history - [Nextiva](https://www.g2.com/products/nextiva) – helps distributed teams work remotely with broad device compatibility and organized communication - [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx) – enables remote support teams to manage multichannel interactions from a cloud environment ### What best CCI solutions for integrating voice, chat, and email support? Based on G2 reviews, the best solutions for integrating voice, chat, and email support are the ones reviewers describe as keeping multiple communication channels in one workspace. According to verified users, Genesys Cloud CX is often praised for handling voice, chat, email, and messaging from a unified interface, while Nextiva is recognized for combining calls, chat, text, and conversation history in one platform. G2 reviewers also mention Talkdesk for unifying channels and giving agents a single place to manage interactions. In this review set, the strongest multichannel tools are the ones that reduce switching between systems, preserve context, and help teams respond more consistently across support channels. **Here are some of the top-rated products on G2:** - [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx) – brings voice, chat, email, and messaging into one interface for multichannel support - [Nextiva](https://www.g2.com/products/nextiva) – centralizes calls, chat, text, and conversation history for streamlined customer communication - [Talkdesk](https://www.g2.com/products/talkdesk) – unifies voice, chat, email, and related workflows to reduce context switching for agents ### Which call center platform offers AI-driven call routing? Based on G2 reviews, [RingEX](https://www.g2.com/products/ringex) is a strong answer for buyers looking for AI-driven call routing because reviewers mention AI receptionist capabilities, queue-based routing, and tools that help direct callers to the right user or team. According to verified users, the platform supports remote and office teams while combining voice, messaging, and administrative controls in one environment. G2 reviewers mention that AI features like summaries, receptionist workflows, and call handling improve efficiency and reduce manual effort for teams managing high call volumes. Reviews also note strengths around setup, user management, and integrations, though some users would still like deeper reporting or more refined advanced features. ## G2 Grid® for Call Center Infrastructure (CCI) Software ![G2 Grid® for Call Center Infrastructure (CCI) Software plotting products by satisfaction and market presence](https://www.g2.com/categories/call-center-infrastructure-cci/grids.png?focus%5B%5D=1173&focus%5B%5D=348&focus%5B%5D=53495&focus%5B%5D=4872&focus%5B%5D=87468&focus%5B%5D=4215&focus%5B%5D=5511&focus%5B%5D=70977) Highlighted products: RingEX, Five9 Intelligent Cloud Contact Center Platform, Nextiva, Aircall, CloudTalk, Genesys Cloud CX, Talkdesk, and Webex Calling. Underlying data: [Grid® JSON](https://www.g2.com/categories/call-center-infrastructure-cci/grids.json?focus%5B%5D=ringex&focus%5B%5D=five9-intelligent-cloud-contact-center-platform&focus%5B%5D=nextiva&focus%5B%5D=aircall&focus%5B%5D=cloudtalk&focus%5B%5D=genesys-cloud-cx&focus%5B%5D=talkdesk&focus%5B%5D=webex-calling) ## How Many Call Center Infrastructure (CCI) Software Products Does G2 Track? **Total Products under this Category:** 364 ### Category Stats (Jul 2026) - **Average Rating**: 4.42/5 The average rating of products in this category, based on all submitted ratings - **Top Trending Product**: VirtualPBX (+0.74%) - Among all products in this category, VirtualPBX recorded the largest rating increase compared to last month *Last updated: July 15, 2026* ## How Does G2 Rank Call Center Infrastructure (CCI) Software Products? **Why You Can Trust G2's Software Rankings:** - 30 Analysts and Data Experts - 40,000+ Authentic Reviews - 364+ Products - Unbiased Rankings G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category. ## Which Call Center Infrastructure (CCI) Software Is Best for Your Use Case? - **Leader:** [RingEX](https://www.g2.com/products/ringex/reviews) - **Highest Performer:** [Voiso](https://www.g2.com/products/voiso/reviews) - **Easiest to Use:** [DialedIn](https://www.g2.com/products/dialedin/reviews) - **Top Trending:** [Maqsam](https://www.g2.com/products/maqsam/reviews) - **Best Free Software:** [Nextiva](https://www.g2.com/products/nextiva/reviews) --- **Sponsored** ### 3CX 3CX is a business communications system that replaces traditional PBXs. Offering one all encompassing solution for calls, video conferencing, live chat and messaging. It's open standard, meaning you can use it with any IP Phone or SIP trunk provider. Built for remote working and mobility through its apps for Android, iOS and the Web. This award-winning software innovates business connectivity and collaboration. enabling companies of all sizes to cut telco costs, boost employee productivity, and enhance customer experience. Benefits: Easy to install and manage; Low cost to buy and maintain. Available on-premise or hosted. [Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list&secure%5Bcategory_id%5D=35&secure%5Bchosen_at%5D=2026-07-15T16%3A29%3A47Z&secure%5Bdisplayable_resource_id%5D=35&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=page_category&secure%5Bplacement_resource_ids%5D%5B%5D=35&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=15858&secure%5Bresource_id%5D=35&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fcall-center-infrastructure-cci&secure%5Btoken%5D=1bdaf46de48f471dce739516282c5acaf6a3a9641c8a9afe799a1bd9cdfa8dd5&secure%5Burl%5D=https%3A%2F%2Fwww.3cx.com%2F%3Futm_source%3Dg2%26utm_medium%3Dad%26utm_content%3Dg2_clicks_campaign&secure%5Burl_type%5D=custom_url) --- ## What Are the Top-Rated Call Center Infrastructure (CCI) Software Products in 2026? ### 1. [CallTower](https://www.g2.com/products/calltower/reviews) Since 2002, CallTower has been at the forefront of transforming global communication, emerging as a leader in enterprise-class cloud communication, collaboration, and CX solutions. We empower businesses with cutting-edge technologies like Microsoft® Teams Operator Connect, Webex by Cisco®, Zoom Phone, and AI-driven contact center solutions, including Webex Contact Center, Five9, and Genesys. Our expertise in contact center solutions enhances CCaaS and CX capabilities, delivering personalized optimization, conversational AI, and advanced analytics to elevate customer experiences and accelerate digital transformation. Driven by innovation and a commitment to excellence, CallTower continues to redefine how businesses connect, collaborate, and thrive on a global scale. **Average Rating:** 4.3/5.0 **Total Reviews:** 373 **How Do G2 Users Rate CallTower?** - **Has the product been a good partner in doing business?:** 9.0/10 (Category avg: 9.1/10) - **Call Routing:** 8.4/10 (Category avg: 8.9/10) - **Performance Evaluation:** 8.1/10 (Category avg: 8.6/10) - **Call Monitoring:** 8.2/10 (Category avg: 8.8/10) **Who Is the Company Behind CallTower?** - **Seller:** [CallTower](https://www.g2.com/sellers/calltower) - **Company Website:** https://calltower.com - **Year Founded:** 2002 - **HQ Location:** South Jordan, Utah, United States - **Twitter:** @calltower (8,987 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/calltower/ (249 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** IT Manager, IT Director - **Top Industries:** Information Technology and Services, Manufacturing - **Company Size:** 61% Mid-Market, 24% Small-Business #### What Are CallTower's Pros and Cons? **Pros:** - Customer Support (56 reviews) - Helpful (49 reviews) - Reliability (39 reviews) - Ease of Use (37 reviews) - Customer Service (35 reviews) **Cons:** - Customer Service (16 reviews) - Billing Issues (12 reviews) - Poor Customer Support (12 reviews) - Lack of Intuitiveness (11 reviews) - Long Wait Times (11 reviews) ### What Do G2 Reviewers Say About CallTower? *AI-generated summary from verified user reviews* **Pros:** - Users highly value the **excellent customer support** from CallTower, which ensures quick and effective assistance whenever needed. - Users find the **customer service and support** of CallTower to be efficient and consistently helpful. - Users value the **reliability** of CallTower's VoIP and UCaaS services, ensuring clear communication and minimal downtime. - Users appreciate the **ease of use** of CallTower, making license procurement and communication seamless and efficient. - Users value the **exceptional customer service** of CallTower, noting quick responses and effective support communication. **Cons:** - Users report **poor customer service** , citing delayed responses and difficulty in resolving call quality issues. - Users face **billing issues** with unclear invoices and lengthy resolution times, leading to frustration with CallTower's service. - Users report **poor customer support** from CallTower, experiencing delays and unhelpful responses to technical issues. - Users find the **lack of intuitiveness** in CallTower's portal hinders efficient management and user experience. - Users experience **long wait times** for support and hardware replacements, complicating their overall satisfaction with CallTower. #### What Are Recent G2 Reviews of CallTower? **"[One-Stop Shop for Seamless Telecom Integration](https://www.g2.com/survey_responses/calltower-review-12686530)"** **Rating:** 4.5/5.0 stars *— Antonio F.* [Read full review](https://www.g2.com/survey_responses/calltower-review-12686530) --- **"[Seamless Transition, Robust Support](https://www.g2.com/survey_responses/calltower-review-6696569)"** **Rating:** 4.0/5.0 stars *— Verified User in Non-Profit Organization Management* [Read full review](https://www.g2.com/survey_responses/calltower-review-6696569) --- #### What Are G2 Users Discussing About CallTower? - [What is CallTower used for?](https://www.g2.com/discussions/what-is-calltower-used-for) - 1 comment ### 2. [telli](https://www.g2.com/products/telli/reviews) telli is a next-generation call operations platform designed to simplify customer interactions through advanced AI sales agents and auto dialers. This innovative solution leverages human-like voice AI technology to automate complex call workflows, ensuring that every lead is engaged and every customer query is addressed around the clock. By transforming the way businesses interact with their customers, telli enhances operational efficiency and improves customer satisfaction. The platform caters to a diverse range of industries, including Solar & HVAC, Healthcare, Real Estate, Insurance, and Financial Services. Its capabilities are tailored to automate critical stages of the customer journey, making it an invaluable tool for businesses seeking to optimize their communication processes. For instance, telli excels in lead qualification and reactivation, allowing businesses to convert and qualify leads through phone calls and messages, as well as re-engage past customers to recover lost revenue. This targeted approach ensures that no potential opportunity is overlooked. One of the standout features of telli is its 24/7 AI receptionist and customer service capabilities. The platform is designed to answer every call instantly, resolve complex issues, and route calls to the appropriate human agents when necessary. This ensures that customers receive timely assistance, enhancing their overall experience. Additionally, telli simplifies appointment booking by seamlessly scheduling meetings across different time zones, integrating directly with team calendars to streamline the process. telli also offers operational task management, handling payment reminders and upselling opportunities to maximize customer lifetime value. Its ability to initiate calls in under 10 seconds allows businesses to capture lead attention effectively, while warm transfers to sales teams ensure that prospects receive personalized attention when needed. These features collectively contribute to a more efficient sales process and improved customer engagement. Businesses choose telli for its proven performance, reporting significant returns on investment, including a 12% increase in conversion rates, a 53% improvement in reachability, and a 33% boost in booking rates. The platform is known for its rapid implementation, enabling companies to scale their call operations quickly without the burden of establishing a large internal call center. Furthermore, telli prioritizes security and reliability, adhering to high standards of data protection and compliance, ensuring that all interactions remain secure. This combination of features and benefits positions telli as a leading solution in the call operations landscape, empowering businesses to enhance their customer engagement strategies effectively. **Average Rating:** 4.7/5.0 **Total Reviews:** 21 **How Do G2 Users Rate telli?** - **Has the product been a good partner in doing business?:** 9.6/10 (Category avg: 9.1/10) **Who Is the Company Behind telli?** - **Seller:** [telli technologies](https://www.g2.com/sellers/telli-technologies) - **Company Website:** https://www.telli.com/ - **Year Founded:** 2024 - **HQ Location:** Berlin - **LinkedIn® Page:** https://www.linkedin.com/company/tellitechnologies/ (29 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 33% Mid-Market, 33% Small-Business #### What Are telli's Pros and Cons? **Pros:** - Customer Support (4 reviews) - Ease of Use (4 reviews) - Helpful (4 reviews) - Efficiency (3 reviews) - Features (3 reviews) **Cons:** - Dashboard Issues (1 reviews) - Difficult Reporting (1 reviews) - Long Delays (1 reviews) - Long Wait Times (1 reviews) - Missing Features (1 reviews) ### What Do G2 Reviewers Say About telli? *AI-generated summary from verified user reviews* **Pros:** - Users commend Telli for their **excellent customer support** , ensuring a seamless experience with impressive capabilities. - Users find Telli remarkably **easy to use** , with a smooth onboarding process and natural interactions with the AI agent. - Users highlight Telli's **excellent customer service** and impressive product capabilities, consistently delivering high-quality support and innovation. - Users value the **efficiency** of Telli, relishing its swift capabilities and consistent delivery of new features. - Users highlight the **excellent customer service** and innovative features of telli, enhancing their sales and communication processes. **Cons:** - Users note that the **dashboard issues** can detract from the strong core functionality but improvements are underway. - Users find the **difficult reporting** in Telli's interface to be basic and in need of improvement. - Users face **long delays** due to time zone differences, causing slight wait times for issue resolution. - Users face **long wait times** due to varying time zones, which can delay issue resolution during support. - Users highlight the **lack of features** for self-service in Telli, indicating more development is needed. #### What Are Recent G2 Reviews of telli? **"[Intuitive interface, impressive voice quality, and quick start without IT integration](https://www.g2.com/survey_responses/telli-review-12470806)"** **Rating:** 5.0/5.0 stars *— Jeton G.* [Read full review](https://www.g2.com/survey_responses/telli-review-12470806) --- **"[Super flexible integration and excellent support](https://www.g2.com/survey_responses/telli-review-12308984)"** **Rating:** 4.5/5.0 stars *— Christopher H.* [Read full review](https://www.g2.com/survey_responses/telli-review-12308984) --- ### 3. [Broadvoice](https://www.g2.com/products/broadvoice-broadvoice/reviews) Broadvoice simplifies communications for small and medium businesses (SMBs) by combining powerful cloud PBX, UC and collaboration features with virtual call center in one award-winning Unified Communications as a Service (UCaaS) platform that delivers enterprise-class features at affordable rates. The platform is connected to Broadvoice’s secure, redundant network and hosting infrastructure, enabling SMBs to connect with customers securely anytime, anywhere and with any device. Broadvoice is ranked in the Deloitte Technology Fast 500 and Inc. 500 Fastest Growing Private Companies in America.  **Average Rating:** 4.5/5.0 **Total Reviews:** 63 **How Do G2 Users Rate Broadvoice?** - **Has the product been a good partner in doing business?:** 9.4/10 (Category avg: 9.1/10) **Who Is the Company Behind Broadvoice?** - **Seller:** [Broadvoice](https://www.g2.com/sellers/broadvoice) - **Year Founded:** 2005 - **HQ Location:** Northridge, US - **Twitter:** @broadvoice (562 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/57907 (258 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Information Technology and Services, Hospital & Health Care - **Company Size:** 59% Small-Business, 27% Mid-Market #### What Are Broadvoice's Pros and Cons? **Pros:** - Ease of Use (18 reviews) - Customer Support (13 reviews) - Reliability (13 reviews) - VoIP Services (11 reviews) - Accessibility (9 reviews) **Cons:** - Lack of Intuitiveness (5 reviews) - Call Connectivity Issues (3 reviews) - Call Issues (3 reviews) - Complex Processes (3 reviews) - Internet Dependency (3 reviews) ### What Do G2 Reviewers Say About Broadvoice? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **user-friendly interface** of Broadvoice, enjoying seamless call management and excellent customer service. - Users commend Broadvoice for its **excellent customer support** , highlighting responsiveness and easy navigation with no outages. - Users value the **reliability** of Broadvoice, with no outages and efficient call management enhancing their experience. - Users value the **flexibility and accessibility** of Broadvoice VoIP services, enhancing communication in a hybrid work environment. - Users appreciate the **global accessibility** of Broadvoice, enabling seamless communication and effective call management anywhere. **Cons:** - Users find Broadvoice has a **lack of intuitiveness** , especially with its mobile app and call flow creation. - Users report occasional **call connectivity issues** that disrupt their experience and hinder communication quality. - Users report **call quality issues** with Broadvoice, including missed calls and choppy audio during conversations. - Users find the **call tree setup and customer portal complicated** , leading to a less user-friendly experience. - Users note the **internet dependency** of Broadvoice affects call quality and functionality during connectivity issues. #### What Are Recent G2 Reviews of Broadvoice? **"[Great Customer Service and Fluent Call Handling](https://www.g2.com/survey_responses/broadvoice-review-10991686)"** **Rating:** 5.0/5.0 stars *— Mathew B.* [Read full review](https://www.g2.com/survey_responses/broadvoice-review-10991686) --- **"[Broadvoice Enhances Mobility with Reliable VoIP](https://www.g2.com/survey_responses/broadvoice-review-6643620)"** **Rating:** 4.5/5.0 stars *— Carlton W.* [Read full review](https://www.g2.com/survey_responses/broadvoice-review-6643620) --- #### What Are G2 Users Discussing About Broadvoice? - [What is BroadVoice Cloud PBX used for?](https://www.g2.com/discussions/what-is-broadvoice-cloud-pbx-used-for) ### 4. [Fusion Connect: Modern Connectivity and Communications Solutions](https://www.g2.com/products/fusion-connect-modern-connectivity-and-communications-solutions/reviews) Fusion Connect, an industry leading cloud communications provider, removes complexity so customers can focus on running their business. We use our technical expertise and industry know-how to build the ‘right-fit’ communications and collaboration solutions for our customers, be it managed connectivity and network access, UCaaS, CCaaS, SD-WAN, managed security, or Microsoft Teams. Fusion Connect, a Morgan Stanley Company, takes a unique customer-first approach to building, implementing, and supporting customized solutions with uptime performance backed by an industry-leading service guarantee. **Average Rating:** 4.4/5.0 **Total Reviews:** 63 **How Do G2 Users Rate Fusion Connect: Modern Connectivity and Communications Solutions?** - **Has the product been a good partner in doing business?:** 8.5/10 (Category avg: 9.1/10) - **Call Routing:** 9.4/10 (Category avg: 8.9/10) - **Performance Evaluation:** 8.6/10 (Category avg: 8.6/10) - **Call Monitoring:** 7.5/10 (Category avg: 8.8/10) **Who Is the Company Behind Fusion Connect: Modern Connectivity and Communications Solutions?** - **Seller:** [Fusion Connect](https://www.g2.com/sellers/fusion-connect) - **Company Website:** https://www.fusionconnect.com - **Year Founded:** 2003 - **HQ Location:** Atlanta, Georgia, United States - **Twitter:** @FusionConnectSM (1,114 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/63248/ (1,615 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Non-Profit Organization Management, Restaurants - **Company Size:** 37% Small-Business, 33% Mid-Market #### What Are Fusion Connect: Modern Connectivity and Communications Solutions's Pros and Cons? **Pros:** - Helpful (17 reviews) - Customer Support (16 reviews) - Ease of Use (13 reviews) - Reliability (11 reviews) - Customer Service (8 reviews) **Cons:** - Billing Issues (6 reviews) - Poor Customer Support (6 reviews) - Complex Processes (5 reviews) - Connection Issues (5 reviews) - Customer Service (5 reviews) ### What Do G2 Reviewers Say About Fusion Connect: Modern Connectivity and Communications Solutions? *AI-generated summary from verified user reviews* **Pros:** - Users value the **responsive tech support** of Fusion Connect, ensuring timely assistance and simplifying communication across services. - Users commend the **responsive and professional customer support** of Fusion Connect, enhancing overall service experience and confidence. - Users find **ease of use** with Fusion Connect, praising its streamlined management and excellent customer support. - Users value the **reliability** of Fusion Connect, ensuring seamless connectivity with excellent support and quick assistance. - Users praise the **excellent customer service** of Fusion Connect, highlighting quick responses and helpful support from the team. **Cons:** - Users have experienced **billing issues** , but recent improvements have led to better accuracy and management of statements. - Users experience **poor customer support** , with long ticket resolutions and a lack of effective communication from the team. - Users find Fuse Connect's processes to be **complex and cumbersome** , impacting efficiency and overall user experience. - Users face **connection issues** due to underlying carriers, leading to delays and difficulties during outages. - Users find the **customer service experience inconsistent** , with slow ticket resolutions and a need for improved communication. #### What Are Recent G2 Reviews of Fusion Connect: Modern Connectivity and Communications Solutions? **"[Easy Transition with Significant Cost Savings](https://www.g2.com/survey_responses/fusion-connect-modern-connectivity-and-communications-solutions-review-11873272)"** **Rating:** 5.0/5.0 stars *— Kevin R.* [Read full review](https://www.g2.com/survey_responses/fusion-connect-modern-connectivity-and-communications-solutions-review-11873272) --- **"[Fusion Connect always Delivers](https://www.g2.com/survey_responses/fusion-connect-modern-connectivity-and-communications-solutions-review-11629005)"** **Rating:** 4.5/5.0 stars *— Nicholas K.* [Read full review](https://www.g2.com/survey_responses/fusion-connect-modern-connectivity-and-communications-solutions-review-11629005) --- ### 5. [Twilio Flex](https://www.g2.com/products/twilio-twilio-flex/reviews) Twilio Flex is a fully programmable cloud-based contact center platform designed to empower businesses with personalized, omnichannel customer engagement. It offers a unified interface that integrates various communication channels, including voice, SMS, chat, email, and video, enabling seamless interactions across multiple platforms. Flex's highly customizable nature allows organizations to tailor every aspect of the customer and agent experience to meet specific business needs. Key Features and Functionality: - Omnichannel Support: Manage customer interactions across voice, SMS, chat, email, and video from a single interface. - Programmability: Customize workflows, user interfaces, routing logic, and integrate with existing systems using Twilio's APIs and SDKs. - Real-Time Analytics: Monitor agent performance and customer interactions with detailed insights to optimize operations. - AI Integration: Leverage AI capabilities, such as Agent Copilot, to assist agents with suggested actions and responses, enhancing productivity and customer satisfaction. - Scalability: Easily scale operations to accommodate varying workloads without the need for on-site hardware. Primary Value and Solutions Provided: Twilio Flex addresses the need for a flexible, scalable, and customizable contact center solution that integrates seamlessly with existing systems. By offering a platform that supports multiple communication channels and provides real-time data and AI-driven insights, Flex enables businesses to deliver personalized customer experiences, improve agent efficiency, and adapt quickly to changing requirements. This adaptability ensures that organizations can meet customer expectations and drive business growth effectively. **Average Rating:** 4.1/5.0 **Total Reviews:** 31 **How Do G2 Users Rate Twilio Flex?** - **Has the product been a good partner in doing business?:** 8.3/10 (Category avg: 9.1/10) - **Call Routing:** 8.3/10 (Category avg: 8.9/10) - **Performance Evaluation:** 6.7/10 (Category avg: 8.6/10) - **Call Monitoring:** 6.7/10 (Category avg: 8.8/10) **Who Is the Company Behind Twilio Flex?** - **Seller:** [Twilio](https://www.g2.com/sellers/twilio) - **Year Founded:** 2008 - **HQ Location:** San Francisco, CA - **Twitter:** @twilio (81,644 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/twilio-inc-/ (6,678 employees on LinkedIn®) - **Ownership:** NYSE: TWLO **Who Uses This Product?** - **Top Industries:** Information Technology and Services, Insurance - **Company Size:** 39% Mid-Market, 28% Small-Business #### What Are Twilio Flex's Pros and Cons? **Pros:** - Easy Integration (3 reviews) - Integrations (3 reviews) - Chat Feature (2 reviews) - Chat Features (2 reviews) - Customizability (2 reviews) **Cons:** - Limited Features (2 reviews) - Missing Functionality (2 reviews) - Complex Features (1 reviews) - Complexity (1 reviews) - Complex Processes (1 reviews) ### What Do G2 Reviewers Say About Twilio Flex? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **easy integration** of Twilio Flex, enhancing workflow efficiency and customization for contact center operations. - Users value the **seamless integrations** of Twilio Flex, enhancing efficiency by combining various tools effortlessly. - Users love the **seamless chat integration** in Twilio Flex, enhancing efficiency and user experience significantly. - Users appreciate the **seamless chat integration** of Twilio Flex, enhancing efficiency and user experience in contact center operations. - Users appreciate the **high customizability** of Twilio Flex, allowing precise tailoring to specific business needs and workflows. **Cons:** - Users find the **limited features** of Twilio Flex hinder its usability and require extensive customization for optimal performance. - Users find the **missing functionality** of Twilio Flex frustrating, requiring extensive customization and technical support to fully utilize. - Users find Twilio Flex’s **complex features** challenging, necessitating substantial technical support for effective use. - Users find Twilio Flex's **complexity** challenging, needing extensive technical support and customization to optimize its functionality. - Users find that **complex processes** in Twilio Flex demand significant technical support and hinder quick implementation of changes. #### What Are Recent G2 Reviews of Twilio Flex? **"[Twilio Flex: Easy, Cost-Effective Softphone with Helpful Support](https://www.g2.com/survey_responses/twilio-flex-review-12458273)"** **Rating:** 4.0/5.0 stars *— Ashton P.* [Read full review](https://www.g2.com/survey_responses/twilio-flex-review-12458273) --- **"[Versatile and Customizable, but Requires Technical Investment](https://www.g2.com/survey_responses/twilio-flex-review-5060854)"** **Rating:** 5.0/5.0 stars *— Verified User in Health, Wellness and Fitness* [Read full review](https://www.g2.com/survey_responses/twilio-flex-review-5060854) --- #### What Are G2 Users Discussing About Twilio Flex? - [How good is twilio?](https://www.g2.com/discussions/how-good-is-twilio) - [How much is twilio Flex?](https://www.g2.com/discussions/how-much-is-twilio-flex) - [What is twilio Flex?](https://www.g2.com/discussions/what-is-twilio-flex) - [What is twilio flex used for?](https://www.g2.com/discussions/what-is-twilio-flex-used-for) ### 6. [MaxContact](https://www.g2.com/products/maxcontact/reviews) Make every conversation count – for acquisition, retention & recovery. MaxContact is the AI-powered customer engagement software that helps you turn every customer conversation into a high-impact, revenue-driving moment. We empower your teams to connect smarter, perform better, and scale faster - without losing the human touch. Our cloud-based contact centre platform delivers three core benefits: Revenue-driving performance everywhere it matters. Give your team the power to turn conversations into outcomes with AI automation and insights, intelligent targeting, and predictive dialling that drive scalable revenue. MaxContact helps your agents perform at their best with smarter targeting, automation tools, and AI insights. Move beyond gut feel and make performance scalable with results you can repeat. Our customers achieve 200-300% increases in contact rates, campaign conversion rates that double, and team productivity improvements of +25%. We're so confident in these results that we guarantee measurable performance improvements with the MaxContact Performance Promise. CX that fuels growth. Create customer experiences that boost loyalty, increase conversion, and drive long-term value. Better experiences build better business outcomes, turning service into a revenue stream. Our omnichannel features - covering SMS, WhatsApp, email, web chat, and social - ensures every interaction becomes a value-creating moment. With AI agents handling routine tasks and speech analytics providing intelligence, your team focuses on high-impact customer conversations. Scale with confidence, not compromise. Handle more with less without losing the human touch. Automate intelligently, reduce cost-to-serve, and scale confidently even as volumes rise. Our AI works alongside your team - AI does the heavy lifting while your team focuses on what matters most. From automated dialling to intelligent targeting and AI call summaries, MaxContact future-proofs your operations. What can it do for you? • Drive revenue-driving performance with automated dialling and intelligent targeting • Elevate CX as a commercial lever with omnichannel engagement and AI-powered insights • Scale efficiently with inbound and outbound AI agents that handle the heavy lifting • Ensure OFCOM, GDPR & PCI compliance and security across all customer interactions • Transform operations with real-time dashboards, reporting, conversation intelligence and business insights. You're backed by industry experts & 5-star UK-based support. Ready to make every conversation count? Get in touch to find out more - info@maxcontact.com **Average Rating:** 4.6/5.0 **Total Reviews:** 60 **How Do G2 Users Rate MaxContact?** - **Has the product been a good partner in doing business?:** 9.4/10 (Category avg: 9.1/10) - **Call Routing:** 9.2/10 (Category avg: 8.9/10) - **Performance Evaluation:** 10.0/10 (Category avg: 8.6/10) - **Call Monitoring:** 10.0/10 (Category avg: 8.8/10) **Who Is the Company Behind MaxContact?** - **Seller:** [MaxContact](https://www.g2.com/sellers/maxcontact) - **HQ Location:** Manchester, England, United Kingdom - **LinkedIn® Page:** https://www.linkedin.com/company/max-contact (66 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Financial Services, Insurance - **Company Size:** 52% Mid-Market, 40% Small-Business #### What Are MaxContact's Pros and Cons? **Pros:** - Customer Support (45 reviews) - Helpful (36 reviews) - Ease of Use (34 reviews) - Efficiency (29 reviews) - Reliability (22 reviews) **Cons:** - Complex Reporting (7 reviews) - Missing Features (7 reviews) - Customization Difficulty (6 reviews) - Poor Reporting (6 reviews) - Difficult Reporting (5 reviews) ### What Do G2 Reviewers Say About MaxContact? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **responsive and attentive customer support** from MaxContact, enhancing their overall experience and satisfaction. - Users appreciate the **rapid and personalized customer support** provided by MaxContact, enhancing their overall experience. - Users love the **user-friendly interface** and exceptional customer support, making MaxContact easy to navigate and configure. - Users highlight the **efficiency** of MaxContact, praising its reliable performance and excellent support services. - Users commend the **exceptional reliability** of MaxContact, enabling significant increases in efficiency and productivity. **Cons:** - Users find the **reporting too complex** and desire more customization options for better usability and clarity. - Users find MaxContact lacks essential features like **webchat** and experience delays in implementing feature requests. - Users find **customization difficult** , as scripting and certain tools lack intuitiveness, affecting their overall experience. - Users find the **poor reporting** in MaxContact overly complicated and difficult to navigate, hindering effective use. - Users find the **difficult reporting** system complicated and wish for simpler, more customizable reporting options. #### What Are Recent G2 Reviews of MaxContact? **"[Powerful Support, User Friendly - But Sluggish at Times](https://www.g2.com/survey_responses/maxcontact-review-10821172)"** **Rating:** 4.0/5.0 stars *— Conor B.* [Read full review](https://www.g2.com/survey_responses/maxcontact-review-10821172) --- **"[Powerful Platform for Managing Data and Campaigns](https://www.g2.com/survey_responses/maxcontact-review-10834530)"** **Rating:** 5.0/5.0 stars *— Lucy .* [Read full review](https://www.g2.com/survey_responses/maxcontact-review-10834530) --- ### 7. [Diabolocom](https://www.g2.com/products/diabolocom/reviews) Diabolocom is a leading European provider of AI-first cloud contact center and customer experience solutions. Our platform helps organizations manage omnichannel customer interactions at scale while improving service quality, agent productivity, and operational efficiency. Built on proprietary AI technologies, native telecom infrastructure, and advanced CRM integrations, Diabolocom helps customer service and sales teams deliver faster, smarter, and more personalized interactions. Our all-in-one platform supports inbound and outbound communications, high-volume call management, auto-dialing, workflow automation, real-time monitoring, and AI-powered assistance for agents and supervisors. It helps teams manage every customer interaction more efficiently, from first contact to final resolution. Diabolocom provides the essential features businesses need to manage customer interactions effectively, while continuously innovating with sovereign AI solutions designed for customer service and sales teams. Our AI-powered solutions include: - Interactive Virtual Agent, - Agent Assist, - Augmented Quality Monitoring. Interactive Virtual Agent helps businesses provide 24/7 customer support. It answers customer requests automatically and can be configured easily through Diabolocom’s interface. When human assistance is needed, the interaction can be transferred smoothly to an agent. Agent Assist supports agents in real time during customer conversations. It combines conversation analytics, automated call summaries, next-best-action recommendations, form completion, knowledge base access, and automated workflows. This helps agents save time, reduce manual work, and provide more accurate answers. Augmented Quality Monitoring helps supervisors evaluate customer interactions at scale. With AI, teams can review far more calls than would be possible manually. They can identify coaching opportunities, detect quality trends, and monitor performance through clear dashboards. Together, these capabilities help businesses automate repetitive tasks, improve quality management, strengthen customer engagement, and make faster, data-driven decisions. Diabolocom’s innovation has been recognized by Frost & Sullivan with the 2024 Product Leadership Award and the 2026 European Technology Innovation Leadership Award. For over 20 years, Diabolocom has supported more than 400 clients and now operates in over 60 countries, with 175+ employees across 8 global offices. **Average Rating:** 4.3/5.0 **Total Reviews:** 27 **How Do G2 Users Rate Diabolocom?** - **Has the product been a good partner in doing business?:** 8.7/10 (Category avg: 9.1/10) - **Call Routing:** 9.0/10 (Category avg: 8.9/10) - **Performance Evaluation:** 7.9/10 (Category avg: 8.6/10) - **Call Monitoring:** 8.9/10 (Category avg: 8.8/10) **Who Is the Company Behind Diabolocom?** - **Seller:** [Diabolocom](https://www.g2.com/sellers/diabolocom) - **Company Website:** https://www.diabolocom.com/ - **Year Founded:** 2005 - **HQ Location:** Paris, FR - **LinkedIn® Page:** https://www.linkedin.com/company/diabolocom/ (178 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Consumer Services - **Company Size:** 59% Mid-Market, 28% Small-Business #### What Are Diabolocom's Pros and Cons? **Pros:** - Ease of Use (5 reviews) - Customer Support (4 reviews) - Customization (4 reviews) - Easy Implementation (4 reviews) - Efficiency (4 reviews) **Cons:** - Missing Features (3 reviews) - Customer Service (2 reviews) - Delays (2 reviews) - Limitations (2 reviews) - Limited Customization (2 reviews) ### What Do G2 Reviewers Say About Diabolocom? *AI-generated summary from verified user reviews* **Pros:** - Users highlight the **ease of use** of Diabolocom, appreciating its intuitive interface and seamless integration capabilities. - Users value the **exceptionally responsive customer support** of Diabolocom, enhancing the overall setup and operation experience. - Users value the **customization capabilities** of Diabolocom, enabling tailored integrations and a flexible CTI experience. - Users commend the **easy implementation** of Diabolocom, reporting swift setup and seamless integration with existing systems. - Users value the **efficiency** of Diabolocom, which streamlines multi-channel communication and enhances agent productivity significantly. **Cons:** - Users feel the absence of **key features** in Diabolocom limits its integration and functionality within their workflows. - Users find that **customer service support is difficult to reach** , impacting their ability to optimize workflows effectively. - Users are frustrated by **delays in updates** , experiencing service interruptions that impact their workflow significantly. - Users find the **rigidity of pre-configured workflows** limits customization, affecting optimization of customer service processes. - Users find **limited customization options** challenging, as pre-configured workflows do not align with specific business processes. #### What Are Recent G2 Reviews of Diabolocom? **"[Reliable, simple, and quick French solution to deploy with close editor support](https://www.g2.com/survey_responses/diabolocom-review-11906441)"** **Rating:** 4.0/5.0 stars *— sylvain H.* [Read full review](https://www.g2.com/survey_responses/diabolocom-review-11906441) --- **"[Fine-tuning and AI Integration](https://www.g2.com/survey_responses/diabolocom-review-11928532)"** **Rating:** 4.5/5.0 stars *— Matthieu R.* [Read full review](https://www.g2.com/survey_responses/diabolocom-review-11928532) --- ### 8. [FreJun](https://www.g2.com/products/frejun/reviews) FreJun is a cloud telephony platform that automates your business calls. Users can make outbound business calls using a unique virtual number and receive inbound calls on the same number. The calls made through the virtual numbers can be recorded and integrated with any workflow tools such as CRM and ATS. Detailed call analytics and AI insights are generated to improve team performance. FreJun also provides a unique Automated calling feature (auto-dialer) where the user can automatically call a list of numbers. By using the FreJun along with your workflow tool, the entire contact system can be automated in 5-10 minutes. **Average Rating:** 4.8/5.0 **Total Reviews:** 70 **How Do G2 Users Rate FreJun?** - **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.1/10) - **Call Routing:** 10.0/10 (Category avg: 8.9/10) - **Performance Evaluation:** 10.0/10 (Category avg: 8.6/10) - **Call Monitoring:** 9.7/10 (Category avg: 8.8/10) **Who Is the Company Behind FreJun?** - **Seller:** [FreJun](https://www.g2.com/sellers/frejun) - **Year Founded:** 2019 - **HQ Location:** Seattle, WA - **LinkedIn® Page:** https://www.linkedin.com/company/frejun/ (45 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Financial Services, Staffing and Recruiting - **Company Size:** 80% Mid-Market, 20% Small-Business #### What Are Recent G2 Reviews of FreJun? **"[FreJun Makes Business Calling Simple, Efficient, and Seamlessly CRM-Integrated](https://www.g2.com/survey_responses/frejun-review-13096048)"** **Rating:** 5.0/5.0 stars *— Girija P.* [Read full review](https://www.g2.com/survey_responses/frejun-review-13096048) --- **"[Easy CRM Integration, Powerful Dialing Features, and Wonderful Support](https://www.g2.com/survey_responses/frejun-review-12780177)"** **Rating:** 5.0/5.0 stars *— Ayushi S.* [Read full review](https://www.g2.com/survey_responses/frejun-review-12780177) --- ### 9. [Zingtree](https://www.g2.com/products/zingtree/reviews) Agentic AI Workflow Orchestration for Complex CX. Zingtree is the agentic workflow orchestration platform for complex, high-risk CX. Zingtree’s enterprise-grade workflow automation platform empowers CX, support, and operations leaders to safely automate and resolve even the most challenging contact center requests. Our multi-layered AI guardrail approach delivers 30-40% increases in customer satisfaction (CSAT), First Contact Resolution (FCR), and revenue, all with full confidence that every action and answer is right. Our customers across Financial Services, Healthcare, Consumer Products, Software & Services, and many more, see up to: - 30% boosts in customer satisfaction (CSAT) - 40% increases in revenue - 30% increases in First Contact Resolution (FCR) - 12X increases in deflections - 85% reductions in agent ramp time - 70% reductions in contact center costs **Average Rating:** 4.6/5.0 **Total Reviews:** 96 **How Do G2 Users Rate Zingtree?** - **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 9.1/10) - **Call Routing:** 8.2/10 (Category avg: 8.9/10) - **Performance Evaluation:** 8.6/10 (Category avg: 8.6/10) - **Call Monitoring:** 7.2/10 (Category avg: 8.8/10) **Who Is the Company Behind Zingtree?** - **Seller:** [Zingtree](https://www.g2.com/sellers/zingtree) - **Company Website:** https://zingtree.com - **Year Founded:** 2020 - **HQ Location:** Palo Alto, US - **Twitter:** @zingtree (251 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/1093555 (43 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Consumer Services, Financial Services - **Company Size:** 45% Mid-Market, 28% Small-Business #### What Are Zingtree's Pros and Cons? **Pros:** - Ease of Use (59 reviews) - Intuitive (32 reviews) - Helpful (29 reviews) - Features (21 reviews) - Simple (21 reviews) **Cons:** - Missing Features (13 reviews) - Learning Curve (10 reviews) - Limited Options (9 reviews) - Limited Customization (8 reviews) - Reporting Issues (8 reviews) ### What Do G2 Reviewers Say About Zingtree? *AI-generated summary from verified user reviews* **Pros:** - Users find Zingtree to be **user-friendly** , enabling efficient processes and consistent customer responses with ease. - Users find Zingtree's **intuitive design** essential for navigating complex workflows effortlessly in medical call centers. - Users find Zingtree **incredibly helpful** for creating interactive decision trees that improve customer support and satisfaction. - Users value the **flexible workflow creation** in Zingtree, enhancing tailored responses and seamless integration across processes. - Users value the **code-free simplicity** of Zingtree, making it accessible and efficient for non-coders in complex workflows. **Cons:** - Users find Zingtree lacking in **logic capabilities** , making it less suitable for complex decision-making needs. - Users find the **learning curve steep** for Zingtree, often facing confusion and performance issues during use. - Users encounter **limited options** for customization, impacting data handling and market-specific content display. - Users note the **limited customization** options in Zingtree, affecting its adaptability for complex logic and varied applications. - Users find the **reporting issues** frustrating, as analytics lack clarity and make it hard to understand user engagement. #### What Are Recent G2 Reviews of Zingtree? **"[Intuitive Decision Trees and Strong Integrations That Streamline Agent Workflows](https://www.g2.com/survey_responses/zingtree-review-12696956)"** **Rating:** 4.5/5.0 stars *— Matt C.* [Read full review](https://www.g2.com/survey_responses/zingtree-review-12696956) --- **"[Visual Tree Builder Makes Troubleshooting Flows Fast and Clickable](https://www.g2.com/survey_responses/zingtree-review-13094793)"** **Rating:** 5.0/5.0 stars *— Tymian M.* [Read full review](https://www.g2.com/survey_responses/zingtree-review-13094793) --- ### 10. [ConnectPath CX](https://www.g2.com/products/connectpath-cx/reviews) ConnectPath CX is a contact center as a service (CCaaS) platform powered by Amazon Connect that combines a full-featured agent call control and supervisor interface with a rich library of cloud services at an extremely affordable pay-per-use price. Unlike expensive and time-consuming custom development, ConnectPath deploys immediately, enhances the expanding capabilities of Amazon Connect, and costs a fraction of traditional solutions. ConnectPath is the standard for Amazon Connect implementations. uJet Symbee PACE NeonNow Nice CX **Average Rating:** 4.6/5.0 **Total Reviews:** 23 **How Do G2 Users Rate ConnectPath CX?** - **Has the product been a good partner in doing business?:** 9.1/10 (Category avg: 9.1/10) - **Call Routing:** 9.2/10 (Category avg: 8.9/10) - **Performance Evaluation:** 8.6/10 (Category avg: 8.6/10) - **Call Monitoring:** 8.8/10 (Category avg: 8.8/10) **Who Is the Company Behind ConnectPath CX?** - **Seller:** [CloudHesive](https://www.g2.com/sellers/cloudhesive) - **Company Website:** https://cloudhesive.com/ - **Year Founded:** 2014 - **HQ Location:** Fort Lauderdale, Florida - **Twitter:** @CloudHesive (6,408 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/cloudhesive/ (151 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 54% Mid-Market, 21% Small-Business #### What Are ConnectPath CX's Pros and Cons? **Pros:** - Easy Integrations (2 reviews) - Integrations (2 reviews) - User Interface (2 reviews) - Analytics (1 reviews) - Connectivity (1 reviews) **Cons:** - Improvements Needed (1 reviews) - Usability Issues (1 reviews) ### What Do G2 Reviewers Say About ConnectPath CX? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **easy integrations** of ConnectPath CX, enhancing both user experience and operational efficiency. - Users value the **user-friendly interface** of ConnectPath CX, enhancing navigation and flexibility during busy shifts. - Users appreciate the **clean and modern interface** of ConnectPath CX, enhancing navigation and user experience significantly. - Users appreciate the **improved analytics** of ConnectPath CX, enjoying greater flexibility for both admins and customers. - Users praise the **clean and modern interface** of ConnectPath CX, enhancing usability and overall experience. **Cons:** - Users find that enhanced **training resources** are needed to help agents fully adapt to ConnectPath CX's features. - Users express frustration with **usability issues** , noting that updates often break previously functional features in ConnectPath CX. #### What Are Recent G2 Reviews of ConnectPath CX? **"[Contact Centre Configuration Engineer](https://www.g2.com/survey_responses/connectpath-cx-review-10178815)"** **Rating:** 5.0/5.0 stars *— Lucky J.* [Read full review](https://www.g2.com/survey_responses/connectpath-cx-review-10178815) --- **"[Fantastic Team](https://www.g2.com/survey_responses/connectpath-cx-review-10178571)"** **Rating:** 4.0/5.0 stars *— Shweta K.* [Read full review](https://www.g2.com/survey_responses/connectpath-cx-review-10178571) --- ### 11. [Revenue.io](https://www.g2.com/products/revenue-io/reviews) Revenue.io is a Salesforce-native revenue platform that unifies sales engagement, sales dialer, conversation intelligence, sales enablement, revenue intelligence, and real-time coaching in a single system. Unlike standalone tools that sit outside the CRM and sync data back later, Revenue.io operates directly inside Salesforce. Every call, email, meeting, and engagement signal is captured and recorded in the CRM in real time. The platform is designed to improve sales execution while preserving Salesforce as the system of record. Learn more at www.revenue.io. **Average Rating:** 4.7/5.0 **Total Reviews:** 569 **How Do G2 Users Rate Revenue.io?** - **Has the product been a good partner in doing business?:** 9.6/10 (Category avg: 9.1/10) - **Call Routing:** 9.0/10 (Category avg: 8.9/10) - **Performance Evaluation:** 9.7/10 (Category avg: 8.6/10) - **Call Monitoring:** 9.8/10 (Category avg: 8.8/10) **Who Is the Company Behind Revenue.io?** - **Seller:** [Revenue.io](https://www.g2.com/sellers/revenue-io) - **Year Founded:** 2012 - **HQ Location:** Los Angeles, CA - **Twitter:** @revenue_io (4,277 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/2625815/ (102 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Customer Service Representative, Account Executive - **Top Industries:** Computer Software, Financial Services - **Company Size:** 59% Mid-Market, 22% Small-Business #### What Are Revenue.io's Pros and Cons? **Pros:** - Customer Support (32 reviews) - Ease of Use (28 reviews) - Helpful (28 reviews) - Easy Setup (25 reviews) - Salesforce Integration (25 reviews) **Cons:** - Call Issues (10 reviews) - Missing Features (8 reviews) - Limited Features (7 reviews) - Connection Issues (6 reviews) - Dialer Issues (6 reviews) ### What Do G2 Reviewers Say About Revenue.io? *AI-generated summary from verified user reviews* **Pros:** - Users rave about the **exceptional customer support** from Revenue.io, appreciating quick and friendly responses to their needs. - Users find Revenue.io **very easy to use and intuitive** , appreciating its seamless integration and organized approach to customer interactions. - Users value the **exceptional support** from Revenue.io, appreciating prompt and friendly assistance throughout their implementation process. - Users praise the **easy setup** process of Revenue.io, noting seamless implementation and excellent support from the team. - Users appreciate the **seamless Salesforce integration** of Revenue.io, significantly enhancing their sales operations and efficiency. **Cons:** - Users face **call issues** with disconnections and difficulties tracking recent calls, impacting their overall experience. - Users desire **enhanced features** like AI integration, better support systems, and UI improvements in Revenue.io. - Users find the **limited features** of Revenue.io restrict functionality, particularly with integrations and mobile capabilities. - Users report **connection issues** with Revenue.io, especially with dropped calls and unreliable mobile functionality. - Users experience **dialer issues** that complicate tracking calls and hinder effective troubleshooting during usage. #### What Are Recent G2 Reviews of Revenue.io? **"[Effortless Sales Automation with Salesforce Integration](https://www.g2.com/survey_responses/revenue-io-review-12801480)"** **Rating:** 4.5/5.0 stars *— Alex M.* [Read full review](https://www.g2.com/survey_responses/revenue-io-review-12801480) --- **"[Empowers Sales with Easy Call Review and Coaching](https://www.g2.com/survey_responses/revenue-io-review-13020882)"** **Rating:** 5.0/5.0 stars *— Angelique G.* [Read full review](https://www.g2.com/survey_responses/revenue-io-review-13020882) --- #### What Are G2 Users Discussing About Revenue.io? - [What is Revenue.io used for?](https://www.g2.com/discussions/revenue-io-what-is-revenue-io-used-for) - [What is Revenue.io used for?](https://www.g2.com/discussions/what-is-revenue-io-used-for) ### 12. [Ameyo by Exotel Cloud Contact Center](https://www.g2.com/products/ameyo-by-exotel-cloud-contact-center/reviews) Ameyo by Exotel is an AI-first cloud contact center solution that manages all customer communication channels, including inbound and outbound calls, chatbot interactions, text messages, social media engagement, and video communications through IP-based connection. Unlike traditional on-premise PBX systems, Ameyo eliminates the need for telecom hardware, reducing deployment time and upfront costs while increasing scalability. Leveraging advanced technologies, Ameyo offers real-time dashboards and analytics, providing actionable insights to enhance customer interactions. With integrations and regular updates, Ameyo helps to ensure businesses can communicate from anywhere, delivering personalized customer experiences. **Average Rating:** 4.3/5.0 **Total Reviews:** 233 **How Do G2 Users Rate Ameyo by Exotel Cloud Contact Center?** - **Has the product been a good partner in doing business?:** 8.2/10 (Category avg: 9.1/10) - **Call Routing:** 8.9/10 (Category avg: 8.9/10) - **Performance Evaluation:** 9.1/10 (Category avg: 8.6/10) - **Call Monitoring:** 9.0/10 (Category avg: 8.8/10) **Who Is the Company Behind Ameyo by Exotel Cloud Contact Center?** - **Seller:** [Exotel](https://www.g2.com/sellers/exotel) - **Year Founded:** 2011 - **HQ Location:** Bangalore, Karnataka - **Twitter:** @Exotel (2,937 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/2433287/ (750 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Inside sales specialist, Assistant Manager - **Top Industries:** Education Management, Financial Services - **Company Size:** 49% Mid-Market, 31% Enterprise #### What Are Ameyo by Exotel Cloud Contact Center's Pros and Cons? **Pros:** - Ease of Use (5 reviews) - Features (4 reviews) - Efficiency (3 reviews) - Integrations (3 reviews) - Interactions Management (3 reviews) **Cons:** - Limited Customization (4 reviews) - Difficult Setup (3 reviews) - Learning Curve (3 reviews) - Slow Loading (3 reviews) - Complex Features (2 reviews) ### What Do G2 Reviewers Say About Ameyo by Exotel Cloud Contact Center? *AI-generated summary from verified user reviews* **Pros:** - Users find Ameyo's **ease of use** essential for managing customer interactions seamlessly across various communication channels. - Users value Ameyo's **robust feature set** , enabling efficient management of customer interactions with seamless CRM integration. - Users value the **efficiency** of Ameyo, seamlessly managing customer interactions and enhancing team productivity. - Users appreciate the **smooth integration with CRM tools** , enhancing customer data management and satisfaction effectively. - Users appreciate the **seamless management of customer interactions** across multiple channels, enhancing efficiency and customer satisfaction. **Cons:** - Users find the **limited customization** of Ameyo frustrating, particularly for complex workflows and specific reporting needs. - Users find the **difficult setup** of Ameyo challenging, especially for new users and small teams. - Users note a **challenging learning curve** for new agents due to the overwhelming interface and complex features. - Users experience **slow loading** times during heavy traffic, impacting the dashboard's responsiveness and efficiency. - Users find the **interface overwhelming** , complicating navigation due to the abundance of features and configuration options. #### What Are Recent G2 Reviews of Ameyo by Exotel Cloud Contact Center? **"[It's amazing](https://www.g2.com/survey_responses/ameyo-by-exotel-cloud-contact-center-review-11537439)"** **Rating:** 5.0/5.0 stars *— Karan P.* [Read full review](https://www.g2.com/survey_responses/ameyo-by-exotel-cloud-contact-center-review-11537439) --- **"[Effortless Calling and Customer Support with Ameyo](https://www.g2.com/survey_responses/ameyo-by-exotel-cloud-contact-center-review-12055248)"** **Rating:** 4.5/5.0 stars *— Priyanshu D.* [Read full review](https://www.g2.com/survey_responses/ameyo-by-exotel-cloud-contact-center-review-12055248) --- #### What Are G2 Users Discussing About Ameyo by Exotel Cloud Contact Center? - [What is Ameyo used for?](https://www.g2.com/discussions/what-is-ameyo-used-for) - 1 comment ### 13. [VCC Live](https://www.g2.com/products/vcc-live/reviews) VCC Live is a cloud-based contact center solution for managing the full scope of inbound and outbound activities. ▸ Omnichannel, feature-filled software ▸ No user coding or development required ▸ Leader in client satisfaction and ease of use ▸ Renowned for quick setup and support ▸ Consultative pricing to meet precise needs About our platform... Channels for delivering a great CX: ▸ Voice: Calls using digital lines for crystal-clear quality ▸ Email: Built-in email with mass sends and workflows ▸ SMS: Automate notifications with a personalized touch ▸ Live chat: Real-time support to boost resolutions and sales ▸ Chat apps: Connect over the most popular messaging apps ▸ Social: Increase responsiveness via company social pages Features for fueling campaigns: ▸ ACD: Connect customers with the right agents to boost resolutions ▸ Automated dialers: Achieve higher volumes of outbound calls ▸ IVR: Easily build menus for call navigation and data capture ▸ Outbound IVR: Automate large-scale campaigns without agents ▸ Real-time dashboards: Customize and organize KPIs however you want ▸ VCC Live Pay: Conduct swift and secure payments over the phone ▸ Voicemail detection: Diminish encounters to keep agents active ▸ Integrations: Sync with any of your trusted business tools such as CRMs To learn more about our cloud contact center software at: https://vcc.live/ **Average Rating:** 4.6/5.0 **Total Reviews:** 160 **How Do G2 Users Rate VCC Live?** - **Has the product been a good partner in doing business?:** 9.4/10 (Category avg: 9.1/10) - **Call Routing:** 9.0/10 (Category avg: 8.9/10) - **Performance Evaluation:** 8.7/10 (Category avg: 8.6/10) - **Call Monitoring:** 9.0/10 (Category avg: 8.8/10) **Who Is the Company Behind VCC Live?** - **Seller:** [VCC Live Group Zrt](https://www.g2.com/sellers/vcc-live-group-zrt) - **Year Founded:** 1999 - **HQ Location:** Budapest, Pest - **Twitter:** @vcc_live_brand (1,516 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/2488255/ (84 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Financial Services, Telecommunications - **Company Size:** 51% Mid-Market, 42% Small-Business #### What Are VCC Live's Pros and Cons? **Pros:** - Ease of Use (21 reviews) - Customer Support (18 reviews) - Helpful (14 reviews) - Reporting (12 reviews) - Reliability (11 reviews) **Cons:** - Customization Difficulty (6 reviews) - Lack of Clarity (6 reviews) - User Interface Issues (6 reviews) - Poor UI Design (5 reviews) - Usability Issues (5 reviews) ### What Do G2 Reviewers Say About VCC Live? *AI-generated summary from verified user reviews* **Pros:** - Users praise the **intuitive and user-friendly interface** of VCC Live, enhancing their overall experience and efficiency. - Users appreciate the **exceptional customer support** from VCC Live, highlighting prompt responses and dedicated assistance from the team. - Users find the **support team exceptionally helpful** , always providing prompt assistance and valuable insights to enhance operations. - Users praise the **wide range of detailed reports** VCC Live offers, enhancing their analysis and decision-making. - Users value the **reliable delivery** of VCC Live, ensuring consistent performance and effective campaign management. **Cons:** - Users find the **customization difficult** , with complex setup and lack of straightforward guidance on settings. - Users struggle with the **lack of clarity** in VCC Live's interface, finding navigation and documentation insufficiently helpful. - Users find the **user interface issues** challenging, calling for a more intuitive and simplified navigation structure. - Users find the **poor UI design** of VCC Live hampers navigation, making it less intuitive and more frustrating. - Users report **usability issues** with VCC Live, finding the interface complicated and support documents lacking useful information. #### What Are Recent G2 Reviews of VCC Live? **"[Outstanding Customer Support and a Transparent, User-Friendly Application](https://www.g2.com/survey_responses/vcc-live-review-11459084)"** **Rating:** 5.0/5.0 stars *— Lilla K.* [Read full review](https://www.g2.com/survey_responses/vcc-live-review-11459084) --- **"[Great experience](https://www.g2.com/survey_responses/vcc-live-review-9484010)"** **Rating:** 5.0/5.0 stars *— Diana G.* [Read full review](https://www.g2.com/survey_responses/vcc-live-review-9484010) --- #### What Are G2 Users Discussing About VCC Live? - [What do you like most about VCC Live for contact center solutions, and what could be improved?](https://www.g2.com/discussions/what-do-you-like-most-about-vcc-live-for-contact-center-solutions-and-what-could-be-improved) - [What is VCC Live used for?](https://www.g2.com/discussions/what-is-vcc-live-used-for) - 1 comment ### 14. [Knowlarity IVR](https://www.g2.com/products/knowlarity-ivr/reviews) Knowlarity's Interactive Voice Response (IVR) Solution is a cloud-based system designed to automate customer interactions, enhancing operational efficiency and customer satisfaction. By utilizing pre-recorded voice messages and text-to-speech technology, it enables businesses to manage both inbound and outbound calls effectively. The system operates on Dual-Tone Multi-Frequency (DTMF) input, allowing callers to navigate through multi-level menus and connect with the appropriate agents or departments based on their selections. Key Features and Functionality: - Multi-Level IVR Menus: Create hierarchical menu structures to guide callers through various options, ensuring they reach the correct department or service. - Call Routing: Automatically direct calls to available agents or departments based on caller input, reducing wait times and improving response efficiency. - Multi-Lingual Support: Provide customized messages in multiple languages, including English, Hindi, and regional dialects, catering to a diverse customer base. - 24/7 Customer Support: Offer continuous support through recorded messages, ensuring customers receive assistance at any time. - Call Recording: Record inbound and outbound calls for quality assurance, training, and compliance purposes. - Concurrent Call Handling: Manage multiple calls simultaneously, allowing businesses to handle high call volumes efficiently. - CRM Integration: Seamlessly integrate with existing Customer Relationship Management systems to access customer data and provide personalized service. Primary Value and Solutions Provided: Knowlarity's IVR Solution addresses several critical business needs: - Enhanced Customer Experience: By automating call management and providing self-service options, customers receive prompt assistance, leading to higher satisfaction levels. - Operational Efficiency: Automating routine inquiries and directing calls appropriately reduces the workload on human agents, allowing them to focus on more complex tasks. - Scalability: The cloud-based nature of the solution ensures that businesses can scale their communication systems as needed without significant infrastructure investments. - Cost-Effectiveness: By reducing the need for extensive human intervention and optimizing call handling, businesses can lower operational costs while maintaining high service standards. In summary, Knowlarity's IVR Solution empowers businesses to streamline their communication processes, manage large call volumes effectively, and deliver a personalized and efficient customer service experience. **Average Rating:** 4.1/5.0 **Total Reviews:** 21 **How Do G2 Users Rate Knowlarity IVR?** - **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 9.1/10) - **Call Routing:** 10.0/10 (Category avg: 8.9/10) - **Performance Evaluation:** 9.2/10 (Category avg: 8.6/10) - **Call Monitoring:** 9.4/10 (Category avg: 8.8/10) **Who Is the Company Behind Knowlarity IVR?** - **Seller:** [Knowlarity Communications](https://www.g2.com/sellers/knowlarity-communications) - **Year Founded:** 2009 - **HQ Location:** Singapore, Singapore - **Twitter:** @knowlarity (3,171 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/410771/ (430 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Education Management - **Company Size:** 41% Mid-Market, 36% Enterprise #### What Are Knowlarity IVR's Pros and Cons? **Pros:** - Dashboard Usability (1 reviews) - Transfers (1 reviews) **Cons:** - Integration Issues (1 reviews) ### What Do G2 Reviewers Say About Knowlarity IVR? *AI-generated summary from verified user reviews* **Pros:** - Users find the **dashboard easy to understand** , enhancing their team management experience with multiple extension settings. - Users appreciate the **easy transfer setup** with multiple extensions for individual teams in Knowlarity IVR. **Cons:** - Users face **limited integration availability** with Knowlarity IVR, restricting connections with tools like Freshdesk. #### What Are Recent G2 Reviews of Knowlarity IVR? **"[Good tool for IVR calling management](https://www.g2.com/survey_responses/knowlarity-ivr-review-11690742)"** **Rating:** 4.5/5.0 stars *— Prerak J.* [Read full review](https://www.g2.com/survey_responses/knowlarity-ivr-review-11690742) --- **"[Affordable solution for Managing Calls](https://www.g2.com/survey_responses/knowlarity-ivr-review-8611485)"** **Rating:** 4.0/5.0 stars *— Verified User in Computer Software* [Read full review](https://www.g2.com/survey_responses/knowlarity-ivr-review-8611485) --- #### What Are G2 Users Discussing About Knowlarity IVR? - [What is Knowlarity IVR used for?](https://www.g2.com/discussions/what-is-knowlarity-ivr-used-for) ### 15. [MyOperator](https://www.g2.com/products/myoperator/reviews) MyOperator is a Business AI Communication Platform that helps businesses manage customer conversations across Calls, WhatsApp, and AI agents from a single unified platform. Built on CPaaS infrastructure, it combines the WhatsApp Business API, cloud telephony, conversational AI, and workflow automation to help businesses automate repetitive customer interactions, so their teams can focus on high-value conversations. Trusted by 12,000+ businesses, including Amazon, Apollo, Domino’s, TCS, and Razorpay, MyOperator has powered over 2.5 billion customer conversations across 14+ years, and is defining the Business AI Operator category in India. Most communication tools solve one problem at a time. MyOperator works differently: calls, WhatsApp, and AI agents share context on one platform, giving businesses a single view of every customer interaction regardless of its channel of origin. This shows up across four core areas: ☑️ AI voice agents: These agents pick up your inbound and outbound calls, handle the routine FAQs, qualify leads over the phone, and book appointments without a human intervention. ☑️ AI chat agents: Live agents on WhatsApp and web chat, answering product questions, qualifying inbound enquiries, and booking appointments around the clock. ☑️ WhatsApp Business API: Every WhatsApp conversation runs through one shared inbox instead of scattered personal numbers. Follow-ups happen automatically, so no lead goes cold while your team is busy elsewhere. ☑️ Cloud telephony & IVR: Every call gets routed to the right team instantly based on the caller's intent. Your team gets access to call transcripts, recordings, and full customer context with tailored reports and call analytics. ☑️ Unified analytics & reporting: All your calls, WhatsApp conversations, and AI agent activity show up on one dashboard instead of five different reports. You get to make decisions based on real numbers, not scattered guesswork. From healthcare and education to real estate, ecommerce, and financial services, MyOperator powers high-volume customer communication with with ISO 27001-certified enterprise-grade security, dedicated implementation & support, and API-driven architecture built for reliability at any scale, helping businesses respond faster, convert more, and grow without adding complexity. **Average Rating:** 3.8/5.0 **Total Reviews:** 35 **How Do G2 Users Rate MyOperator?** - **Has the product been a good partner in doing business?:** 7.8/10 (Category avg: 9.1/10) - **Call Routing:** 7.5/10 (Category avg: 8.9/10) - **Performance Evaluation:** 10.0/10 (Category avg: 8.6/10) - **Call Monitoring:** 8.3/10 (Category avg: 8.8/10) **Who Is the Company Behind MyOperator?** - **Seller:** [MyOperator](https://www.g2.com/sellers/myoperator) - **Company Website:** https://myoperator.com/ - **Year Founded:** 2013 - **HQ Location:** Noida, Uttar Pradesh - **Twitter:** @MyOperator (1,797 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/2036252/ (307 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 49% Small-Business, 46% Mid-Market #### What Are MyOperator's Pros and Cons? **Pros:** - Customer Support (8 reviews) - Helpful (8 reviews) - Ease of Use (6 reviews) - Easy Setup (5 reviews) - Staff Support (5 reviews) **Cons:** - Missing Features (5 reviews) - Poor Customer Support (5 reviews) - Missing Functionality (4 reviews) - Integration Issues (3 reviews) - Poor UI Design (3 reviews) ### What Do G2 Reviewers Say About MyOperator? *AI-generated summary from verified user reviews* **Pros:** - Users praise the **excellent customer support** from MyOperator, highlighting proactive assistance and detailed guidance from the team. - Users appreciate the **helpfulness** of MyOperator's AI chatbot and excellent account manager support for efficiency. - Users value the **ease of use** of MyOperator, appreciating its seamless integration and user-friendly features. - Users appreciate the **easy setup** of MyOperator, allowing smooth onboarding and quick implementation of communication tools. - Users appreciate the **excellent staff support** from MyOperator, highlighting responsive help and proactive account management. **Cons:** - Users express concerns over **missing features** in MyOperator, citing lack of responsiveness and unreliability in service. - Users face **poor customer support** with MyOperator, experiencing unresponsive service and unresolved issues that hinder usability. - Users note **missing basic telephony features** in MyOperator, which hampers functionality and overall user experience. - Users experience **significant integration issues** with MyOperator, complicating their daily workflow and support interactions. - Users find the **poor UI design** of MyOperator frustrating, noting it feels outdated and clunky during use. #### What Are Recent G2 Reviews of MyOperator? **"[All-in-One IVR, WhatsApp Follow-Ups, and Instant AI Chatbot Support](https://www.g2.com/survey_responses/myoperator-review-12418051)"** **Rating:** 5.0/5.0 stars *— Kirubakaran (CRM) G.* [Read full review](https://www.g2.com/survey_responses/myoperator-review-12418051) --- **"[Reliable Cloud Telephony & WhatsApp Messaging Platform](https://www.g2.com/survey_responses/myoperator-review-12279275)"** **Rating:** 5.0/5.0 stars *— Prayut Raj G.* [Read full review](https://www.g2.com/survey_responses/myoperator-review-12279275) --- #### What Are G2 Users Discussing About MyOperator? - [What is MyOperator used for?](https://www.g2.com/discussions/what-is-myoperator-used-for) ### 16. [VirtualPBX](https://www.g2.com/products/virtualpbx/reviews) VirtualPBX is a leading provider of business communication solutions, offering a suite of products designed to help companies of all sizes connect with their customers and teams. The three core products are VirtualPBX Business Phone Plans, VirtualText, and VirtualPBX Contact Center. VirtualPBX Business Phone Plans: This is a comprehensive VoIP phone system that provides professional-grade features for small and medium businesses. It allows users to manage their business calls from any device—whether it's a mobile phone, desktop, or traditional desk phone. Key features include an auto-attendant, customizable greetings, advanced call reporting, call recording, and seamless CRM integrations. The plans are designed to be flexible and scalable, providing businesses with the tools they need to stay connected and professional from anywhere. VirtualText: This is a standalone business text messaging service that enables organizations to streamline customer and team communication. VirtualText allows businesses to send and receive SMS and MMS messages using their existing business phone numbers. It offers a shared inbox for team collaboration, and powerful marketing features like automated messaging, drip campaigns, scheduled blasts, and contact segmentation. The service also integrates with popular CRMs and internal communication apps, helping businesses to manage conversations, send targeted messages, and stay compliant with industry regulations. VirtualPBX Contact Center: Designed for businesses with higher call volumes, the Contact Center solution provides advanced features to manage and optimize customer service operations. It includes everything from the Business Phone Plans, with added capabilities like Automatic Call Distribution (ACD) queues, live dashboards for real-time monitoring, and in-depth call analytics. The system allows for features like call tagging, callback options, and supervisor tools like "whisper" and "barge" to improve agent performance and customer experiences. The Contact Center is built to streamline workflows, providing robust integrations with CRMs to give agents the full context of every customer interaction. **Average Rating:** 4.2/5.0 **Total Reviews:** 35 **How Do G2 Users Rate VirtualPBX?** - **Has the product been a good partner in doing business?:** 7.9/10 (Category avg: 9.1/10) - **Call Routing:** 10.0/10 (Category avg: 8.9/10) - **Performance Evaluation:** 10.0/10 (Category avg: 8.6/10) - **Call Monitoring:** 10.0/10 (Category avg: 8.8/10) **Who Is the Company Behind VirtualPBX?** - **Seller:** [VirtualPBX](https://www.g2.com/sellers/virtualpbx) - **Year Founded:** 1997 - **HQ Location:** San Jose, CA - **Twitter:** @VirtualPBX (5,359 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/108679/ (33 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 97% Small-Business, 3% Mid-Market #### What Are VirtualPBX's Pros and Cons? **Pros:** - Customer Support (3 reviews) - Customer Service (2 reviews) - Helpful (2 reviews) - Convenience (1 reviews) - Efficiency (1 reviews) ### What Do G2 Reviewers Say About VirtualPBX? *AI-generated summary from verified user reviews* **Pros:** - Users commend the **exceptional customer support** of VirtualPBX, highlighting professionalism and helpfulness throughout their experience. - Users commend the **exceptional customer service** of VirtualPBX, highlighting professionalism and thorough support throughout their experience. - Users praise the **helpful customer service** of VirtualPBX, noting their professionalism and attentive support throughout the process. - Users appreciate the **excellent customer service** of VirtualPBX, noting their helpfulness in resolving issues effectively. - Users commend the **efficiency** of VirtualPBX, highlighting exceptional service and timely assistance throughout their onboarding process. #### What Are Recent G2 Reviews of VirtualPBX? **"[Reliable Communication with Stellar Support](https://www.g2.com/survey_responses/virtualpbx-review-12686476)"** **Rating:** 5.0/5.0 stars *— Misael S.* [Read full review](https://www.g2.com/survey_responses/virtualpbx-review-12686476) --- **"[VirtualPBX: Essential for Solopreneurs, Easy Call Management](https://www.g2.com/survey_responses/virtualpbx-review-12980109)"** **Rating:** 5.0/5.0 stars *— Vernon D.* [Read full review](https://www.g2.com/survey_responses/virtualpbx-review-12980109) --- #### What Are G2 Users Discussing About VirtualPBX? - [Which platforms can be used to host CompletePBX 5?](https://www.g2.com/discussions/which-platforms-can-be-used-to-host-completepbx-5) - [What are softphone apps?](https://www.g2.com/discussions/what-are-softphone-apps) - [What does PBX stand for?](https://www.g2.com/discussions/what-does-pbx-stand-for) - [What is virtual PBX software?](https://www.g2.com/discussions/what-is-virtual-pbx-software) ### 17. [Daktela](https://www.g2.com/products/daktela/reviews) Daktela, established in 2005 and headquartered in Prague, Czech Republic, offers one app for all business communication needs. Daktela solutions can handle teams of all sizes, offering features ranging from cloud telephony to omnichannel contact centre solutions that support voice, email, chat, and social media. As of now, Daktela is trusted by over 1200 customers globally. Daktela has local offices in the UK, Poland, Slovakia, Hungary, Romania, and Serbia, along with resellers operating in several other countries. Core Products and Services: - A native omnichannel cloud contact center platform consolidated into one app. - Cloud-based telephony providing global voice, international numbers, and SMS coverage. - Integrated AI automation services, featuring voicebot, chatbot, and mailbot functionalities, designed to automate routine tasks. - Integrated AI GPT tools to enhance agent productivity and customer experience. - Simple to use AI-mazing workforce management system designed to replace complex, inefficient spreadsheets and to take the guesswork out of agent shift scheduling. - An API-first integration platform offering a range of pre-built integrations with popular CRM, ERP, and other solutions such as Pipedrive, MS Dynamics 365, Salesforce, ClickUp, Slack, HubSpot, SugarCRM, and many more. Supported Channels: Voice, Email, SMS, Web chat, Facebook Messenger, WhatsApp, Viber, Instagram. **Average Rating:** 4.8/5.0 **Total Reviews:** 47 **How Do G2 Users Rate Daktela?** - **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 9.1/10) - **Call Routing:** 9.1/10 (Category avg: 8.9/10) - **Performance Evaluation:** 8.9/10 (Category avg: 8.6/10) - **Call Monitoring:** 9.2/10 (Category avg: 8.8/10) **Who Is the Company Behind Daktela?** - **Seller:** [Daktela](https://www.g2.com/sellers/daktela) - **Year Founded:** 2005 - **HQ Location:** Prague, Czech Republic - **Twitter:** @Daktela (252 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/daktela/ (113 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 50% Mid-Market, 48% Small-Business #### What Are Recent G2 Reviews of Daktela? **"[Daktela is more than a supplier – they are a partner in business.](https://www.g2.com/survey_responses/daktela-review-10621050)"** **Rating:** 5.0/5.0 stars *— Adam K.* [Read full review](https://www.g2.com/survey_responses/daktela-review-10621050) --- **"[My experience with Daktela](https://www.g2.com/survey_responses/daktela-review-7961759)"** **Rating:** 5.0/5.0 stars *— Robert I.* [Read full review](https://www.g2.com/survey_responses/daktela-review-7961759) --- ### 18. [Replicant](https://www.g2.com/products/replicant-replicant/reviews) Replicant is the leader in agentic AI for customer service. Our platform replicates your top-performing agents to automate complex conversations across voice, chat, and SMS, delivering instant, reliable, brand-aligned CX. With 6+ years of experience and 200+ enterprise deployments, our AI agents resolve customer issues end-to-end with full visibility into every interaction, giving enterprises the insights and control to drive true AI transformation. **Average Rating:** 4.7/5.0 **Total Reviews:** 44 **How Do G2 Users Rate Replicant?** - **Has the product been a good partner in doing business?:** 9.4/10 (Category avg: 9.1/10) - **Call Routing:** 7.8/10 (Category avg: 8.9/10) - **Call Monitoring:** 6.7/10 (Category avg: 8.8/10) **Who Is the Company Behind Replicant?** - **Seller:** [Replicant](https://www.g2.com/sellers/replicant) - **Year Founded:** 2017 - **HQ Location:** San Francisco, California - **Twitter:** @replicant (3 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/replicant/ (175 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Financial Services, Health, Wellness and Fitness - **Company Size:** 51% Mid-Market, 42% Enterprise #### What Are Replicant's Pros and Cons? **Pros:** - Customer Engagement (2 reviews) - Customer Satisfaction (2 reviews) - Customer Support (2 reviews) - Ease of Use (2 reviews) - Easy Setup (2 reviews) **Cons:** - AI Limitations (1 reviews) - AI Performance (1 reviews) - Call Issues (1 reviews) - Inadequate AI Features (1 reviews) - Limited AI (1 reviews) ### What Do G2 Reviewers Say About Replicant? *AI-generated summary from verified user reviews* **Pros:** - Users commend Replicant for their **exceptional customer engagement** , highlighting organized processes and seamless communication throughout the project. - Users highlight the **exceptional customer satisfaction** provided by Replicant, appreciating their organized process and patient support. - Users commend the **exceptional customer support** of Replicant, highlighting seamless communication and tailored assistance throughout the project. - Users commend Replicant for its **ease of use** , highlighting smooth implementation and tailored customer support throughout the journey. - Users find the **easy setup** of Replicant enhances their overall experience, facilitating a smooth implementation process. **Cons:** - Users note the **limitations of AI** in resolving complex issues, often necessitating escalation to live agents. - Users note that **AI performance limitations** can hinder resolution of complex caller issues, necessitating live agent escalation. - Users note the **call issues** arise when complex problems require escalation to a live agent for resolution. - Users find that the **inadequate AI features** limit problem-solving capabilities, necessitating escalation to live agents. - Users find the **limited AI capabilities** insufficient for resolving complex caller issues, necessitating escalation to live agents. #### What Are Recent G2 Reviews of Replicant? **"[Business Partnership - UAT completion (Americor)](https://www.g2.com/survey_responses/replicant-review-11669963)"** **Rating:** 5.0/5.0 stars *— Verified User in Financial Services* [Read full review](https://www.g2.com/survey_responses/replicant-review-11669963) --- **"[Implentation team was great to work with, and the technology is steadily improving over time.](https://www.g2.com/survey_responses/replicant-review-11289120)"** **Rating:** 4.0/5.0 stars *— Craig N.* [Read full review](https://www.g2.com/survey_responses/replicant-review-11289120) --- #### What Are G2 Users Discussing About Replicant? - [What is Replicant used for?](https://www.g2.com/discussions/what-is-replicant-used-for) ### 19. [NGNCloudComm](https://www.g2.com/products/ngncloudcomm/reviews) NGNCloudComm is an advanced omnichannel Contact Center solution that can be deployed either as a Pure Cloud (CCaaS) and/or On-Premise without any features difference. Agents handle outbound and inbound calls as well as text messaging, email, chat, and social media content from a single platform. AI powered dialing and queue management ensures you are maximizing agent efficiency. Our Mutli-Instance deployment strategy protects customers from data breach and outage risks. **Average Rating:** 4.9/5.0 **Total Reviews:** 19 **How Do G2 Users Rate NGNCloudComm?** - **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.1/10) - **Call Routing:** 10.0/10 (Category avg: 8.9/10) - **Performance Evaluation:** 5.0/10 (Category avg: 8.6/10) - **Call Monitoring:** 10.0/10 (Category avg: 8.8/10) **Who Is the Company Behind NGNCloudComm?** - **Seller:** [Grupo NGN](https://www.g2.com/sellers/grupo-ngn) - **Year Founded:** 2014 - **HQ Location:** Coral Springs, Florida - **LinkedIn® Page:** https://www.linkedin.com/company/grupongninc/ (24 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 48% Enterprise, 33% Mid-Market #### What Are Recent G2 Reviews of NGNCloudComm? **"[NGNCloudComm works for us](https://www.g2.com/survey_responses/ngncloudcomm-review-8966653)"** **Rating:** 5.0/5.0 stars *— Will B.* [Read full review](https://www.g2.com/survey_responses/ngncloudcomm-review-8966653) --- **"[A solid and reliable platform for Contact Centers](https://www.g2.com/survey_responses/ngncloudcomm-review-7093630)"** **Rating:** 5.0/5.0 stars *— Brian T.* [Read full review](https://www.g2.com/survey_responses/ngncloudcomm-review-7093630) --- ### 20. [DaVinci](https://www.g2.com/products/amc-technology-l-l-c-davinci/reviews) Introducing DaVinci by AMC Technology – the leading contact center platform for cloud, premise, and hybrid setups. With a 99% uptime, DaVinci emphasizes secure Identity & Access Management, centralizing and securing customer data for AI training and real-time analytics. Its Enterprise Application Framework supports custom and pre-built applications, offering complete customization, UI ownership, and connectivity with any communication channel. DaVinci enables contact centers to choose and consolidate applications for voice, chat, SMS, etc., providing best-of-breed solutions without compromising the agent experience. DaVinci Agent offers advanced telephony features for enhanced customer interactions. Powered by AMC Technology's 27 years of expertise in contact center and CRM integration, DaVinci is designed to improve customer experiences through increased agent efficiency and personalization. Book a demo to explore DaVinci's versatile and powerful solutions for elevating your contact center's performance and customer satisfaction. **Average Rating:** 4.7/5.0 **Total Reviews:** 14 **How Do G2 Users Rate DaVinci?** - **Has the product been a good partner in doing business?:** 9.6/10 (Category avg: 9.1/10) - **Call Routing:** 10.0/10 (Category avg: 8.9/10) **Who Is the Company Behind DaVinci?** - **Seller:** [AMC Technology, L.L.C.](https://www.g2.com/sellers/amc-technology-l-l-c) - **Year Founded:** 1995 - **HQ Location:** Richmond, US - **Twitter:** @AMCTechnology (470 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/amc-technology/ (85 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 64% Enterprise, 21% Small-Business #### What Are Recent G2 Reviews of DaVinci? **"[DaVinci adding value in our contact centres!](https://www.g2.com/survey_responses/davinci-review-8591880)"** **Rating:** 5.0/5.0 stars *— Jen P.* [Read full review](https://www.g2.com/survey_responses/davinci-review-8591880) --- **"[Recommended](https://www.g2.com/survey_responses/davinci-review-9175558)"** **Rating:** 5.0/5.0 stars *— Jonathan t.* [Read full review](https://www.g2.com/survey_responses/davinci-review-9175558) --- #### What Are G2 Users Discussing About DaVinci? - [Is DaVinci Resolve powerful?](https://www.g2.com/discussions/is-davinci-resolve-powerful) - [Is DaVinci Resolve free features?](https://www.g2.com/discussions/is-davinci-resolve-free-features) - [Is DaVinci a good editing software?](https://www.g2.com/discussions/is-davinci-a-good-editing-software) - [What features does DaVinci Resolve have?](https://www.g2.com/discussions/what-features-does-davinci-resolve-have) ### 21. [Xima CCaaS](https://www.g2.com/products/xima-ccaas/reviews) Xima CCaaS (Contact Center as a Service) is a cloud-based contact center software platform that helps businesses manage inbound and outbound customer interactions across voice, chat, email, SMS, and social media from a single unified interface. Designed for small and mid-sized businesses as well as enterprise teams, Xima CCaaS combines AI-powered analytics with an intuitive, easy-to-deploy platform that requires minimal IT support. Xima CCaaS integrates with leading UCaaS platforms, including RingCentral, Avaya Cloud Office, NetSapiens, Metaswitch, and more, allowing organizations to add full contact center capabilities on top of their existing phone system without replacing their communications infrastructure. Core capabilities include: AI-powered speech analytics and sentiment tracking analyze 100% of conversations to surface trends, flag at-risk interactions, and help teams deliver consistent service quality. Omnichannel support unifies voice, web chat, email, SMS, and social media into one agent workspace for seamless customer engagement. Skills-based routing directs each customer to the most qualified available agent, reducing transfer rates and improving first-contact resolution. Queue callback lets callers hold their place in line without staying on the phone, lowering abandonment rates and improving the customer experience. Customizable IVR (Interactive Voice Response) enables businesses to design self-service call flows that resolve common inquiries before reaching an agent. Cradle-to-grave reporting tracks every event in a customer interaction from start to finish, giving supervisors complete visibility into call handling, hold times, transfers, and outcomes. Real-time wallboards display live contact center metrics so managers can monitor agent performance, queue depth, and service levels at a glance. Who uses Xima CCaaS? Xima CCaaS serves organizations across healthcare, financial services, retail, manufacturing, and more. It is built for contact center managers, customer service leaders, and IT administrators who need reliable cloud contact center software with deep reporting and flexible configuration—without the complexity or cost of legacy on-premises systems. What makes Xima CCaaS different? Xima is known for white-glove onboarding and implementation support, with dedicated project managers guiding customers through deployment. The platform offers transparent, per-seat pricing with no hidden fees, and extremely responsive customer support. Xima CCaaS is designed to scale easily, accommodating seasonal call volume fluctuations and multi-site deployments. The platform also offers CRM integrations, call recording, custom scheduled reporting, and workforce management tools to help teams make data-driven operational decisions. Xima Software has built a reputation for delivering enterprise-grade contact center analytics and reporting tools at a price point accessible to mid-market teams. **Average Rating:** 4.5/5.0 **Total Reviews:** 24 **How Do G2 Users Rate Xima CCaaS?** - **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 9.1/10) - **Call Routing:** 8.8/10 (Category avg: 8.9/10) - **Performance Evaluation:** 8.2/10 (Category avg: 8.6/10) - **Call Monitoring:** 8.5/10 (Category avg: 8.8/10) **Who Is the Company Behind Xima CCaaS?** - **Seller:** [Xima Software](https://www.g2.com/sellers/xima-software) - **Year Founded:** 2007 - **HQ Location:** South Jordan - **Twitter:** @ximasoftware (129 Twitter followers) - **LinkedIn® Page:** http://www.linkedin.com/company/xima-software (45 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Hospital & Health Care - **Company Size:** 67% Small-Business, 33% Mid-Market #### What Are Xima CCaaS's Pros and Cons? **Pros:** - Ease of Use (1 reviews) - Easy Setup (1 reviews) - Setup Simplicity (1 reviews) - Simple (1 reviews) **Cons:** - App Functionality (1 reviews) - Quality Issues (1 reviews) - Software Improvements (1 reviews) - Unreliability (1 reviews) ### What Do G2 Reviewers Say About Xima CCaaS? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **simplicity of the setup process** with Xima CCaaS, making deployment and troubleshooting effortless. - Users praise the **easy setup** of Xima CCaaS, noting the straightforward phone provisioning and account setup process. - Users appreciate the **simple setup process** of Xima CCaaS, making deployment and account management a breeze. - Users find the **setup simplicity** of Xima CCaaS refreshing, contributing to a seamless deployment experience. **Cons:** - Users report that the **Android mobile and PC app functionality** doesn't meet expectations, leading to reliability concerns. - Users report **quality issues** with Xima CCaaS, as both mobile and PC applications often lack reliability and smoothness. - Users express disappointment with **software performance** , noting that both the Android app and PC program lack reliability. - Users find the **unreliability** of the Xima CCaaS app frustrating, impacting their team's efficiency and experience. #### What Are Recent G2 Reviews of Xima CCaaS? **"[Helpful Team and Simple Setup Made Xima Easy to Deploy](https://www.g2.com/survey_responses/xima-ccaas-review-12237305)"** **Rating:** 4.0/5.0 stars *— Stephen B.* [Read full review](https://www.g2.com/survey_responses/xima-ccaas-review-12237305) --- **"[Easy to Use, and Quick to Implement Requested Updates](https://www.g2.com/survey_responses/xima-ccaas-review-12538670)"** **Rating:** 4.5/5.0 stars *— Carissa S.* [Read full review](https://www.g2.com/survey_responses/xima-ccaas-review-12538670) --- ### 22. [C-Zentrix Contact Center](https://www.g2.com/products/c-zentrix-contact-center/reviews) C-Zentrix: AI-Powered Omnichannel Contact Center Solutions C-Zentrix helps businesses deliver seamless customer experiences across every channel—voice, chat, email, WhatsApp, social media, and more. Serving 1500+ organizations globally in BFSI, BPO, Ecommerce, Travel, Hospitality, Healthcare, Education, and government projects, our platform combines AI, automation, and analytics to enhance engagement, efficiency, and customer satisfaction. Enhance Customer Interactions with Intelligent Automation: AI Chatbots – provide instant, 24/7 support across all channels Omnichannel Engagement – unify interactions across voice, chat, social, and messaging platforms Sentiment Analysis – understand customer emotions in real-time to improve service quality Agent Assist & Supervisor Assist – real-time guidance and monitoring for agents and supervisors Advanced Capabilities: AI-powered IVR, call routing, and campaign management Call & screen recording for training, quality, and compliance Seamless CRM and third-party integrations 70+ analytics and reports for actionable insights Why Choose C-Zentrix: Scalable, secure, and customizable for enterprises of any size Proven reliability with global brands and large government deployments AI-enabled platform driving higher productivity, customer satisfaction, and revenue **Average Rating:** 4.3/5.0 **Total Reviews:** 29 **How Do G2 Users Rate C-Zentrix Contact Center?** - **Has the product been a good partner in doing business?:** 8.5/10 (Category avg: 9.1/10) - **Call Routing:** 8.7/10 (Category avg: 8.9/10) - **Performance Evaluation:** 8.7/10 (Category avg: 8.6/10) - **Call Monitoring:** 8.5/10 (Category avg: 8.8/10) **Who Is the Company Behind C-Zentrix Contact Center?** - **Seller:** [C-ZENTRIX](https://www.g2.com/sellers/c-zentrix) - **Year Founded:** 2005 - **HQ Location:** Gurgaon, India - **Twitter:** @czentrix (444 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/towards-vision-technologies/ (173 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Consumer Services - **Company Size:** 45% Mid-Market, 28% Enterprise #### What Are C-Zentrix Contact Center's Pros and Cons? **Pros:** - Ease of Use (15 reviews) - Customer Support (7 reviews) - Features (7 reviews) - CRM Integration (5 reviews) - Easy Integrations (5 reviews) **Cons:** - Slow Speed (6 reviews) - Lagging Issues (5 reviews) - Slow Performance (5 reviews) - System Delays (4 reviews) - Expensive (3 reviews) ### What Do G2 Reviewers Say About C-Zentrix Contact Center? *AI-generated summary from verified user reviews* **Pros:** - Users find C-Zentrix Contact Center to be **easy to use** , appreciating its intuitive interface and seamless integrations. - Users appreciate the **round-the-clock customer support** of C-Zentrix, ensuring assistance is always available when needed. - Users appreciate the **extensive features** of C-Zentrix, especially its seamless integration and multi-language support. - Users value the **seamless CRM integration** of C-Zentrix, enhancing customer interaction and operational efficiency. - Users enjoy the **easy integrations** of C-Zentrix, which simplify setup and enhance customer interactions with CRM tools. **Cons:** - Users experience **slow speed** during high call volumes, causing delays in reporting and impacting user response times. - Users face **lagging issues** during high call volumes, impacting response times and overall performance significantly. - Users are frustrated with the **slow performance** during high call volumes, impacting response times and overall functionality. - Users report **system delays** during high call volumes, affecting response times and overall performance significantly. - Users find C-Zentrix Contact Center to be **expensive** , lacking additional features that justify the high cost. #### What Are Recent G2 Reviews of C-Zentrix Contact Center? **"[Intuitive Dashboard Makes C-Zentrix Easy for All Users](https://www.g2.com/survey_responses/c-zentrix-contact-center-review-10835218)"** **Rating:** 4.0/5.0 stars *— Aditya R.* [Read full review](https://www.g2.com/survey_responses/c-zentrix-contact-center-review-10835218) --- **"[A good dialler for daily calling.](https://www.g2.com/survey_responses/c-zentrix-contact-center-review-10767682)"** **Rating:** 4.5/5.0 stars *— Mohd Saif A.* [Read full review](https://www.g2.com/survey_responses/c-zentrix-contact-center-review-10767682) --- #### What Are G2 Users Discussing About C-Zentrix Contact Center? - [What is C-Zentrix Contact Center used for?](https://www.g2.com/discussions/what-is-c-zentrix-contact-center-used-for) ### 23. [Tenfold](https://www.g2.com/products/tenfold/reviews) Tenfold’s next-generation SaaS CTI solution lets you easily integrate your existing telephony platforms with your CRM. With Tenfold, you can enable complete data capture by auto-logging of calls to your CRM; uplevel your customer experience with an agent screen pop that immediately IDs the customer and surfaces the relevant context; and compress agent workflows to drive additional productivity. Tenfold works with dozens of cloud and on-premise telephony providers (Avaya, Genesys, Cisco, RingCentral, Nice InContact, etc) and most market-leading CRMs (Salesforce, MS Dynamics, ServiceNow, Zendesk, Netsuite, Sugar, Bullhorn, and Tier 1). Since we use your existing phone system, there are no extra or variable charges. The breadth of integrations gives you the freedom to change your underlying stack over time without having to compromise the agent experience or the quality of data you capture. **Average Rating:** 4.5/5.0 **Total Reviews:** 167 **How Do G2 Users Rate Tenfold?** - **Has the product been a good partner in doing business?:** 9.4/10 (Category avg: 9.1/10) - **Call Routing:** 6.7/10 (Category avg: 8.9/10) - **Performance Evaluation:** 8.3/10 (Category avg: 8.6/10) - **Call Monitoring:** 8.3/10 (Category avg: 8.8/10) **Who Is the Company Behind Tenfold?** - **Seller:** [LivePerson](https://www.g2.com/sellers/liveperson) - **Year Founded:** 1995 - **HQ Location:** New York, NY - **Twitter:** @LivePerson (10,758 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/164748/ (1,190 employees on LinkedIn®) - **Ownership:** NASDAQ: LPSN **Who Uses This Product?** - **Who Uses This:** Business Account Manager, Account Executive - **Top Industries:** Internet, Marketing and Advertising - **Company Size:** 42% Mid-Market, 30% Enterprise #### What Are Tenfold's Pros and Cons? **Pros:** - Accuracy of Information (1 reviews) - Call Management (1 reviews) - CRM Integration (1 reviews) - Integrations (1 reviews) - Salesforce Integration (1 reviews) **Cons:** - Limited Features (1 reviews) - Not Intuitive (1 reviews) - Screen Issues (1 reviews) - Slow Loading (1 reviews) - Slow Performance (1 reviews) ### What Do G2 Reviewers Say About Tenfold? *AI-generated summary from verified user reviews* **Pros:** - Users value the **accuracy of information** in Tenfold, as it logs calls directly into SalesForce efficiently. - Users value the **call logging feature** of Tenfold, enhancing tracking and management of their communications. - Users value the **effective CRM integration** of Tenfold, enabling seamless dial logging into SalesForce. - Users appreciate the **integrations with Salesforce** , enabling seamless logging and tracking of calls made. - I love that Tenfold offers **Salesforce integration** , enabling me to effortlessly log calls and view call history. **Cons:** - Users often face **limited features** , such as frustrating loading issues and a small window that requires excessive scrolling. - Users find Tenfold **not intuitive** , often struggling with window loading issues and small interface that requires excessive scrolling. - Users experience **screen issues** with Tenfold, often requiring workarounds and facing frustrations with window size. - Users experience **slow loading times** with Tenfold, often requiring workarounds that lead to frustration and inefficiency. - Users experience **slow performance** with Tenfold, often struggling with loading issues and small window sizes. #### What Are Recent G2 Reviews of Tenfold? **"[Tenfold is an easy click to dial!!](https://www.g2.com/survey_responses/tenfold-review-7381539)"** **Rating:** 5.0/5.0 stars *— Verified User in Wholesale* [Read full review](https://www.g2.com/survey_responses/tenfold-review-7381539) --- **"[Good IAM tool with a small learning curve, but strong added value in everyday life](https://www.g2.com/survey_responses/tenfold-review-11877165)"** **Rating:** 4.0/5.0 stars *— Verified User in Information Technology and Services* [Read full review](https://www.g2.com/survey_responses/tenfold-review-11877165) --- #### What Are G2 Users Discussing About Tenfold? - [What does Tenfold do?](https://www.g2.com/discussions/what-does-tenfold-do) - [What is a tenfold increase?](https://www.g2.com/discussions/what-is-a-tenfold-increase) - [What is tenfold software?](https://www.g2.com/discussions/what-is-tenfold-software) - 1 comment ### 24. [CallHub](https://www.g2.com/products/callhub/reviews) CallHub is a trusted campaigning platform that will revolutionize your outreach, canvassing, mobilizing, and marketing campaigns. We offer calling, texting, and email solutions for political campaigns, advocacy groups, nonprofits, and businesses of all sizes. But CallHub is more than a software solution. We understand your needs for data security, high contact rates, automation, reliability, and compliance. CallHub is designed with these parameters in focus. Try us out today! **Average Rating:** 4.8/5.0 **Total Reviews:** 32 **How Do G2 Users Rate CallHub?** - **Has the product been a good partner in doing business?:** 9.3/10 (Category avg: 9.1/10) - **Call Routing:** 8.8/10 (Category avg: 8.9/10) - **Performance Evaluation:** 9.2/10 (Category avg: 8.6/10) - **Call Monitoring:** 9.2/10 (Category avg: 8.8/10) **Who Is the Company Behind CallHub?** - **Seller:** [CallHub](https://www.g2.com/sellers/callhub-b4d0a0b0-2029-47cf-9a69-3d15e0f35306) - **Year Founded:** 2011 - **HQ Location:** Claymont, DE - **Twitter:** @CallHub (2,438 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/callhub.io/ (212 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Political Organization - **Company Size:** 74% Small-Business, 23% Mid-Market #### What Are CallHub's Pros and Cons? **Pros:** - Call Recording (1 reviews) - Ease of Use (1 reviews) - Efficiency (1 reviews) - Flexibility (1 reviews) - Helpful (1 reviews) **Cons:** - Call Issues (1 reviews) - Campaign Issues (1 reviews) - Connection Issues (1 reviews) - Dialer Limitations (1 reviews) - Expensive (1 reviews) ### What Do G2 Reviewers Say About CallHub? *AI-generated summary from verified user reviews* **Pros:** - Users value the **call recording feature** of CallHub for efficient management and tracking of calls and sales. - Users appreciate the **ease of use** of CallHub, allowing flexible scaling without long-term commitments. - Users value the **efficiency** of CallHub for managing calls and sales pipelines seamlessly. - Users appreciate the **flexibility** of CallHub, allowing easy scaling and cost-efficient call center functions without commitment. - Users appreciate the **helpful dialing capabilities** of CallHub, enhancing call management and sales efficiency. **Cons:** - Users report **call issues** , including unexpected disconnections, echo during calls, and delays in hanging up. - Users note the **high cost per minute and limited B2B optimization** , which may hinder campaign effectiveness and reporting. - Users experience **connection issues** like unexpected disconnections and echoes, which disrupt their calling experience. - Users experience **dialer limitations** like unexpected disconnections and echo, affecting call quality and efficiency. - Users highlight the **high cost** per minute on CallHub, noting it may not suit budget-conscious campaigns. #### What Are Recent G2 Reviews of CallHub? **"[makes 100s of calls in minutes](https://www.g2.com/survey_responses/callhub-review-10751335)"** **Rating:** 5.0/5.0 stars *— Adrian C.* [Read full review](https://www.g2.com/survey_responses/callhub-review-10751335) --- **"[Good calling app for those wanting flexibilty](https://www.g2.com/survey_responses/callhub-review-9212662)"** **Rating:** 4.0/5.0 stars *— Norman P.* [Read full review](https://www.g2.com/survey_responses/callhub-review-9212662) --- #### What Are G2 Users Discussing About CallHub? - [What is CallHub used for?](https://www.g2.com/discussions/what-is-callhub-used-for) ### 25. [Zultys Integrated Contact Center](https://www.g2.com/products/zultys-integrated-contact-center/reviews) Zultys delivers an easy-to-use, secure, and reliable platform designed to streamline all forms of communications and increase productivity for any size business. Our Integrated Contact Center (ICC) solution to optimize operations, expertly handle customer calls, and increase employee productivity. The ICC comes pre-packaged with features to streamline processes and improve customer service departments of any size and call volume: • Advanced Call Routing based on real-time activity • Call Recording — Full-time and on-demand • Call Attached Data (CAD) for customizable Agent • Scripts, wrap up/exit codes, and more • Optional integration with external CRM and Outlook, workforce management applications, and other 3rd party tools • Multiple Reporting options • Webchat Capabilities • Multimedia Queue — Calls, webchats, and callback requests are queued in the order they are received • Customizable music-on-hold, position in queue, and expected wait time announcements • Last Agent Routing option will send repeat callers to the same Agent that handled their previous call • Fully integrated fax server • Wallboard for real-time, web-based ICC group analysis The ICC solution comes fully integrated into Zultys Advanced Communicator (ZAC). Our all-in-one UC further empowers call center agents with an additional suite of collaboration tools like IM and SMS messaging, video and conference calling, file and image sharing between employees, presence alerts, webchat capabilities, and a powerful mobile application. Optimize your employees’ time for the best impact on your business with Zultys’ Integrated Contact Center. **Average Rating:** 4.0/5.0 **Total Reviews:** 28 **How Do G2 Users Rate Zultys Integrated Contact Center?** - **Has the product been a good partner in doing business?:** 9.3/10 (Category avg: 9.1/10) **Who Is the Company Behind Zultys Integrated Contact Center?** - **Seller:** [Zultys](https://www.g2.com/sellers/zultys) - **Year Founded:** 2006 - **HQ Location:** Sunnyvale, CA - **Twitter:** @Zultys_Inc (478 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/14887/ (173 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 70% Mid-Market, 30% Small-Business #### What Are Recent G2 Reviews of Zultys Integrated Contact Center? **"[Powerful, Easy-to-Manage Call Centre and Phone Platform](https://www.g2.com/survey_responses/zultys-integrated-contact-center-review-12474324)"** **Rating:** 4.5/5.0 stars *— Verified User in Non-Profit Organization Management* [Read full review](https://www.g2.com/survey_responses/zultys-integrated-contact-center-review-12474324) --- **"[Great System for a small business!](https://www.g2.com/survey_responses/zultys-integrated-contact-center-review-4574349)"** **Rating:** 4.5/5.0 stars *— Drew S.* [Read full review](https://www.g2.com/survey_responses/zultys-integrated-contact-center-review-4574349) --- #### What Are G2 Users Discussing About Zultys Integrated Contact Center? - [What is Zultys Integrated Contact Center used for?](https://www.g2.com/discussions/what-is-zultys-integrated-contact-center-used-for) ## What Is Call Center Infrastructure (CCI) Software? [Call & Contact Center Software](https://www.g2.com/categories/call-contact-center) ## What Software Categories Are Similar to Call Center Infrastructure (CCI) Software? - [Contact Center Software](https://www.g2.com/categories/contact-center) - [VoIP Providers](https://www.g2.com/categories/voip-providers) - [Auto Dialer Software](https://www.g2.com/categories/auto-dialer)