# Best Call Center Infrastructure (CCI) Software - Page 2 *By [Jeffrey Lin](https://research.g2.com/insights/author/jeffrey-lin)* Call center infrastructure (CCI), also known as contact center infrastructure, provides solutions required to establish and operate a call center. CCI software helps businesses create an efficient call or contact center to help them stay connected with their customers. CCI is most commonly used by customer-facing teams to manage inbound and outbound communications, but it also includes features for managing operations or back-office tasks like workflow management, employee monitoring, and measuring productivity. While historically CCI was designed to be deployed on premises, emerging technologies in cloud infrastructure have allowed for the design and deployment of cloud call centers. The products in this category offer a full-fledged cloud-hosted infrastructure solution with features like call routing, call recording and monitoring, automatic call distribution (ACD), and interactive voice response (IVR). Local area network (LAN) and [VoIP providers](https://www.g2.com/categories/voip) are examples of some software providers that also offer solutions to establish infrastructure for network connectivity of contact centers. Depending on the provider and the membership plan, a variety of other features may be available in a CCI package. CCI products frequently integrate with [CRM software](https://www.g2.com/categories/crm). To qualify for inclusion in the Call Center Infrastructure (CCI) category, a product must: - Distribute incoming calls or manage phone number assignment for outbound centers - Manage and store data related to calls, customers, and agents - Provide a comprehensive infrastructure solution which includes call management, placement, routing, recording, and analytics - Enable managers to track and monitor calls - Include the following features: automatic call distributor, universal communications, interactive voice response, universal queue management, and computer telephony integrations (CTI) ## Top Call Center Infrastructure (CCI) Software at a Glance | # | Product | Rating | Best For | What Users Say | |---|---------|--------|----------|----------------| | 1 | [RingEX](https://www.g2.com/products/ringex/reviews) | 4.2/5.0 (1,376 reviews) | Unified call-queue routing with AI transcription | "[Seamless Communication, Unifies Our Workflow](https://www.g2.com/survey_responses/ringex-review-12983792)" | | 2 | [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) | 4.1/5.0 (604 reviews) | Omnichannel contact center routing with Salesforce-native CTI | "[Fast, Intuitive Web-Based Platform with Reliable Support](https://www.g2.com/survey_responses/five9-intelligent-cloud-contact-center-platform-review-13113120)" | | 3 | [Nextiva](https://www.g2.com/products/nextiva/reviews) | 4.5/5.0 (3,550 reviews) | Multi-site call routing with unified UCaaS infrastructure | "[Reliable, Scalable Communications with Outstanding Support](https://www.g2.com/survey_responses/nextiva-review-12886187)" | | 4 | [Aircall](https://www.g2.com/products/aircall/reviews) | 4.4/5.0 (1,586 reviews) | Cloud call routing with CRM-integrated recording | "[Aircall: Powerful Cloud Phone System with Excellent Support](https://www.g2.com/survey_responses/aircall-review-13051826)" | | 5 | [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) | 4.4/5.0 (1,467 reviews) | Omnichannel contact center routing with API-first customization | "[Effortless Setup, Powerful Integrations](https://www.g2.com/survey_responses/genesys-cloud-cx-review-12997137)" | | 6 | [CloudTalk](https://www.g2.com/products/cloudtalk/reviews) | 4.4/5.0 (1,809 reviews) | Cloud call routing with CRM-integrated analytics | "[CloudTalk’s Analytics, Seamless Pipedrive Integration, and Smart Local Area Code Dialing](https://www.g2.com/survey_responses/cloudtalk-review-12856744)" | | 7 | [Talkdesk](https://www.g2.com/products/talkdesk/reviews) | 4.4/5.0 (2,451 reviews) | AI-assisted contact center routing with CRM integration | "[TalkDesk Shines with Smart Ticket Categorization and Seamless Zendesk Integration](https://www.g2.com/survey_responses/talkdesk-review-13075196)" | | 8 | [Webex Calling](https://www.g2.com/products/webex-calling/reviews) | 4.5/5.0 (615 reviews) | Cisco-native cloud PBX with call-center routing | "[Webex Calling Makes Switching Between Calls Effortless](https://www.g2.com/survey_responses/webex-calling-review-12721066)" | | 9 | [Close](https://www.g2.com/products/close/reviews) | 4.7/5.0 (2,030 reviews) | High-volume outbound calling with built-in CRM | "[Intuitive All-in-One CRM That Keeps Sales Conversations Organized](https://www.g2.com/survey_responses/close-review-13106165)" | | 10 | [JustCall](https://www.g2.com/products/saas-labs-justcall/reviews) | 4.3/5.0 (2,358 reviews) | CRM-integrated cloud calling with AI coaching | "[Efficient Communication Hub for Global Outreach and CRM Syncing](https://www.g2.com/survey_responses/justcall-review-12696120)" | --- ## What Are the Most Common Questions About Call Center Infrastructure (CCI) Software? *AI-generated · Last updated: May 26, 2026* ### Which is the best call center infrastructure platform for enterprises? Based on G2 reviews, [RingEX](https://www.g2.com/products/ringex) stands out as the strongest enterprise-oriented option in this recent review set because verified users repeatedly mention centralized administration, support for large user bases, international calling, call queues, reporting, and integrations with systems like Salesforce, ticketing tools, CRMs, and ERPs. According to verified users, it is especially valued for reliability, user management, remote work support, and keeping voice, messaging, and related workflows in one place. G2 reviewers mention that it helps enterprises replace older phone systems, manage multiple teams, and simplify onboarding, though some users also note that advanced configuration and certain reporting needs can require extra effort. ### Which call center infrastructure has the lowest downtime? Based on G2 reviews, buyers looking for low downtime consistently mention reliability, stable call quality, and dependable performance across a few products in this category. According to verified users, RingEX is frequently described as stable with little to no downtime, while Nextiva reviewers also highlight reliable service and consistent phone performance. G2 reviewers mention that Genesys Cloud CX is valued for cloud stability and high availability, especially for teams replacing older on-premise environments. Across these reviews, the clearest pattern is that buyers associate low downtime with products that support remote work well, keep call quality consistent, and reduce operational disruptions during busy periods. ### Which CCI software is best for cloud-based deployments? Based on G2 reviews, [RingEX](https://www.g2.com/products/ringex) is the strongest fit for cloud-based deployments in this dataset because reviewers repeatedly describe easy setup, remote access, and replacing older physical phone systems with a centralized cloud environment. According to verified users, teams value being able to manage users, handle calls from desktop or mobile devices, and support distributed work without heavy hardware requirements. G2 reviewers mention that cloud access helps with onboarding, remote operations, unified communications, and integrations with business systems like Salesforce and ticketing tools. Reviews also note that the platform is approachable for everyday administration, although some advanced setup or reporting needs can still require extra attention. ### What top-rated platforms for real-time call analytics? Based on G2 reviews, real-time and operational analytics come up most often around platforms that help managers monitor queues, workloads, and performance without switching systems. According to verified users, RingEX is used to review call metrics, dashboards, and queue activity, while Five9 is repeatedly praised for deep reporting, queue visibility, and operational insight. G2 reviewers also mention Aircall for analytics and productivity tracking, especially in teams handling high call volumes and quality review. The overall review pattern suggests buyers should prioritize platforms that combine reporting with call monitoring, queue management, and easy access to performance trends, especially if supervisors need to make adjustments during the workday rather than after the fact. **Here are some of the top-rated products on G2:** - [RingEX](https://www.g2.com/products/ringex) – used for dashboards, queue tracking, call metrics, and balancing team activity - [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform) – valued for in-depth reporting, queue visibility, and monitoring agent productivity - [Aircall](https://www.g2.com/products/aircall) – helpful for analytics, QA review, and tracking inbound and outbound team performance ### What top CCI solutions for regulatory compliance? Based on G2 reviews, compliance-related buyers tend to focus on platforms that support call recording, centralized administration, secure workflows, and traceable communication history. According to verified users, RingEX is commonly used for recording, logging, and keeping communications organized across teams, while Genesys Cloud CX is often associated with structured reporting, centralized channel management, and operational control. G2 reviewers mention Five9 for quality monitoring, call recording, and oversight tools that help supervisors review interactions and support consistent processes. In this review set, the strongest compliance signal comes from products that make it easier to document calls, monitor performance, and keep customer interactions visible across teams and channels. **Here are some of the top-rated products on G2:** - [RingEX](https://www.g2.com/products/ringex) – used for call recording, communication logging, and centralized oversight across teams - [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx) – supports centralized reporting, multichannel management, and structured operational visibility - [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform) – valued for call recording, quality monitoring, and supervisor review workflows ### What top tools for managing inbound and outbound call operations? Based on G2 reviews, buyers managing both inbound and outbound operations look for platforms with routing, queue controls, reporting, and tools that help agents move efficiently between conversations. According to verified users, RingEX supports queues, transfers, analytics, and broad communication workflows, while Five9 is frequently mentioned for outbound dialing, IVR, routing, and agent management. G2 reviewers also describe Nextiva as helpful for centralized communication, call flow handling, and support for inside sales and answering workflows. Across these reviews, the strongest products for mixed inbound and outbound environments are the ones that combine visibility for supervisors with practical day-to-day tools for agents handling changing call volumes. **Here are some of the top-rated products on G2:** - [RingEX](https://www.g2.com/products/ringex) – useful for call queues, transfers, analytics, and handling multi-team inbound and outbound workflows - [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform) – strong for outbound dialing, IVR design, routing, and agent management - [Nextiva](https://www.g2.com/products/nextiva) – supports call flow management, centralized communication, and inside sales operations ### What best tools for scaling call center operations? Based on G2 reviews, scalable call center operations are usually linked to products that support higher call volume, easier user administration, and centralized reporting as teams expand. According to verified users, RingEX is repeatedly used to manage larger teams, multiple queues, and remote communication from one system. G2 reviewers also mention Genesys Cloud CX for supporting multichannel growth and reducing dependence on older infrastructure, while Aircall is valued by some teams for scaling inbound and outbound activity with analytics and easier onboarding. The review data suggests the best scaling tools are the ones that help teams add users, maintain visibility, and standardize communications without creating extra system complexity for managers. **Here are some of the top-rated products on G2:** - [RingEX](https://www.g2.com/products/ringex) – supports growing teams with centralized admin, multiple queues, and remote communication workflows - [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx) – helps consolidate channels and scale cloud operations with reporting and routing tools - [Aircall](https://www.g2.com/products/aircall) – useful for scaling inbound and outbound call activity with analytics and team coordination ### What best CCI tools for remote call center teams? Based on G2 reviews, remote teams consistently value platforms that let agents answer calls from desktop or mobile devices, keep logs centralized, and reduce dependence on office hardware. According to verified users, RingEX is frequently used to support remote work with app-based calling, messaging, and easy user setup. Nextiva reviewers also highlight working from anywhere, broad device support, and keeping communications in one platform. G2 reviewers mention Genesys Cloud CX for enabling teams to work across locations while maintaining access to voice, chat, and operational visibility. The clearest trend is that remote teams benefit most from systems that combine reliability, simple setup, and consistent access across multiple devices. **Here are some of the top-rated products on G2:** - [RingEX](https://www.g2.com/products/ringex) – supports desktop and mobile calling, remote user setup, and centralized communication history - [Nextiva](https://www.g2.com/products/nextiva) – helps distributed teams work remotely with broad device compatibility and organized communication - [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx) – enables remote support teams to manage multichannel interactions from a cloud environment ### What best CCI solutions for integrating voice, chat, and email support? Based on G2 reviews, the best solutions for integrating voice, chat, and email support are the ones reviewers describe as keeping multiple communication channels in one workspace. According to verified users, Genesys Cloud CX is often praised for handling voice, chat, email, and messaging from a unified interface, while Nextiva is recognized for combining calls, chat, text, and conversation history in one platform. G2 reviewers also mention Talkdesk for unifying channels and giving agents a single place to manage interactions. In this review set, the strongest multichannel tools are the ones that reduce switching between systems, preserve context, and help teams respond more consistently across support channels. **Here are some of the top-rated products on G2:** - [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx) – brings voice, chat, email, and messaging into one interface for multichannel support - [Nextiva](https://www.g2.com/products/nextiva) – centralizes calls, chat, text, and conversation history for streamlined customer communication - [Talkdesk](https://www.g2.com/products/talkdesk) – unifies voice, chat, email, and related workflows to reduce context switching for agents ### Which call center platform offers AI-driven call routing? Based on G2 reviews, [RingEX](https://www.g2.com/products/ringex) is a strong answer for buyers looking for AI-driven call routing because reviewers mention AI receptionist capabilities, queue-based routing, and tools that help direct callers to the right user or team. According to verified users, the platform supports remote and office teams while combining voice, messaging, and administrative controls in one environment. G2 reviewers mention that AI features like summaries, receptionist workflows, and call handling improve efficiency and reduce manual effort for teams managing high call volumes. Reviews also note strengths around setup, user management, and integrations, though some users would still like deeper reporting or more refined advanced features. ## G2 Grid® for Call Center Infrastructure (CCI) Software ![G2 Grid® for Call Center Infrastructure (CCI) Software plotting products by satisfaction and market presence](https://www.g2.com/categories/call-center-infrastructure-cci/grids.png?focus%5B%5D=1173&focus%5B%5D=348&focus%5B%5D=53495&focus%5B%5D=4872&focus%5B%5D=87468&focus%5B%5D=4215&focus%5B%5D=5511&focus%5B%5D=70977) Highlighted products: RingEX, Five9 Intelligent Cloud Contact Center Platform, Nextiva, Aircall, CloudTalk, Genesys Cloud CX, Talkdesk, and Webex Calling. Underlying data: [Grid® JSON](https://www.g2.com/categories/call-center-infrastructure-cci/grids.json?focus%5B%5D=ringex&focus%5B%5D=five9-intelligent-cloud-contact-center-platform&focus%5B%5D=nextiva&focus%5B%5D=aircall&focus%5B%5D=cloudtalk&focus%5B%5D=genesys-cloud-cx&focus%5B%5D=talkdesk&focus%5B%5D=webex-calling) ## How Many Call Center Infrastructure (CCI) Software Products Does G2 Track? **Total Products under this Category:** 365 ### Category Stats (Jul 2026) - **Average Rating**: 4.42/5 The average rating of products in this category, based on all submitted ratings - **Top Trending Product**: VirtualPBX (+0.74%) - Among all products in this category, VirtualPBX recorded the largest rating increase compared to last month *Last updated: July 17, 2026* ## How Does G2 Rank Call Center Infrastructure (CCI) Software Products? **Why You Can Trust G2's Software Rankings:** - 30 Analysts and Data Experts - 40,000+ Authentic Reviews - 365+ Products - Unbiased Rankings G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category. ## Which Call Center Infrastructure (CCI) Software Is Best for Your Use Case? - **Leader:** [RingEX](https://www.g2.com/products/ringex/reviews) - **Highest Performer:** [Voiso](https://www.g2.com/products/voiso/reviews) - **Easiest to Use:** [DialedIn](https://www.g2.com/products/dialedin/reviews) - **Top Trending:** [Maqsam](https://www.g2.com/products/maqsam/reviews) - **Best Free Software:** [Nextiva](https://www.g2.com/products/nextiva/reviews) --- **Sponsored** ### 3CX 3CX is a business communications system that replaces traditional PBXs. Offering one all encompassing solution for calls, video conferencing, live chat and messaging. It's open standard, meaning you can use it with any IP Phone or SIP trunk provider. Built for remote working and mobility through its apps for Android, iOS and the Web. This award-winning software innovates business connectivity and collaboration. enabling companies of all sizes to cut telco costs, boost employee productivity, and enhance customer experience. Benefits: Easy to install and manage; Low cost to buy and maintain. Available on-premise or hosted. [Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list&secure%5Bcategory_id%5D=35&secure%5Bchosen_at%5D=2026-07-17T22%3A29%3A10Z&secure%5Bdisplayable_resource_id%5D=35&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=page_category&secure%5Bplacement_resource_ids%5D%5B%5D=35&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=15858&secure%5Bresource_id%5D=35&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fcall-center-infrastructure-cci&secure%5Btoken%5D=425608ea49724cca8f6a4bf37ab7e790d105aa3e8d4c6ddb04122df2787be360&secure%5Burl%5D=https%3A%2F%2Fwww.3cx.com%2Fcall-center%2F%3Futm_source%3Dg2%26utm_medium%3Dclicks_campaign%26utm_content%3Dcall_center&secure%5Burl_type%5D=custom_url) --- ## What Are the Top-Rated Call Center Infrastructure (CCI) Software Products in 2026? ### 1. [Readymode](https://www.g2.com/products/readymode/reviews) Readymode is a cloud-based outbound customer engagement platform for sales teams. Our all-in-one platform empowers businesses to engage smarter, connect more, and grow their revenue. Along with an industry-leading predictive dialer, our outbound calling solutions include advanced features like fully integrated CRM, built-in compliance tools, and real-time reporting and analytics. With Readymode, you get crystal-clear voice with Tier 1 carriers, unlimited outbound minutes, $0 set-up fees, and complete implementation so you’re up and running quickly. Readymode is at the core of the conversation: we’re designed for businesses that want to maximize productivity and scale affordably. See why we’re the leading choice for customer outreach. **Average Rating:** 4.6/5.0 **Total Reviews:** 194 **How Do G2 Users Rate Readymode?** - **Has the product been a good partner in doing business?:** 9.5/10 (Category avg: 9.1/10) - **Call Routing:** 9.1/10 (Category avg: 8.9/10) - **Performance Evaluation:** 9.0/10 (Category avg: 8.6/10) - **Call Monitoring:** 9.4/10 (Category avg: 8.8/10) **Who Is the Company Behind Readymode?** - **Seller:** [Readymode](https://www.g2.com/sellers/readymode) - **Company Website:** https://readymode.com/ - **Year Founded:** 2011 - **HQ Location:** Vancouver, B.C. - **Twitter:** @goreadymode (49 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/xencall (72 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** CEO, Appointment Setter - **Top Industries:** Real Estate, Marketing and Advertising - **Company Size:** 64% Small-Business, 35% Mid-Market #### What Are Readymode's Pros and Cons? **Pros:** - Efficiency (31 reviews) - Time-saving (24 reviews) - Ease of Use (22 reviews) - Helpful (21 reviews) - Customer Support (14 reviews) **Cons:** - Learning Curve (12 reviews) - Difficult Learning (10 reviews) - Call Issues (9 reviews) - Slow Loading (8 reviews) - Slow Performance (7 reviews) ### What Do G2 Reviewers Say About Readymode? *AI-generated summary from verified user reviews* **Pros:** - Users commend Readymode for its **efficiency** in streamlining workflows and enhancing collaboration across teams. - Users value the **time-saving capabilities** of Readymode, streamlining processes and enhancing team collaboration efficiently. - Users appreciate the **ease of use** in Readymode, enabling efficient collaboration and streamlined content creation. - Users appreciate the **granular control** of multi-touch client engagement in Readymode, enhancing communication with clients. - Users highlight the **helpful customer support** of Readymode, enhancing their overall experience and efficiency. **Cons:** - Users find Readymode's **steep learning curve** challenging for new members, delaying overall team adaptability and flexibility. - Users find the **difficult learning curve** of Readymode slows adaptation and hinders efficient use of its extensive features. - Users report **call issues** like missed rescheduling prompts and overlapping screens, leading to frustrating experiences during calls. - Users experience **slow loading** times with Readymode, particularly when accessing large files, affecting productivity during urgent tasks. - Users experience **slow performance** with Readymode, facing delays in syncing and occasional crashes, hindering productivity. #### What Are Recent G2 Reviews of Readymode? **"[Easy to Use, But Integration Issues and Lacking AI Features](https://www.g2.com/survey_responses/readymode-review-11972859)"** **Rating:** 4.0/5.0 stars *— Ahmed K.* [Read full review](https://www.g2.com/survey_responses/readymode-review-11972859) --- **"[Readymode: Simple to Learn, Fast Dialing, Seamless Integrations, and Responsive Support](https://www.g2.com/survey_responses/readymode-review-12701961)"** **Rating:** 5.0/5.0 stars *— Connor S.* [Read full review](https://www.g2.com/survey_responses/readymode-review-12701961) --- #### What Are G2 Users Discussing About Readymode? - [How do I use XenCall dialer?](https://www.g2.com/discussions/readymode-how-do-i-use-xencall-dialer) - [How do I use XenCall dialer?](https://www.g2.com/discussions/how-do-i-use-xencall-dialer) - [Where is XenCall located?](https://www.g2.com/discussions/where-is-xencall-located) - [How much is XenCall a month?](https://www.g2.com/discussions/how-much-is-xencall-a-month) - 1 comment - [What is XenCall used for?](https://www.g2.com/discussions/what-is-xencall-used-for) - 1 comment ### 2. [CallHippo](https://www.g2.com/products/callhippo/reviews) CallHippo is a next-generation business phone system that helps you connect with your customers.CallHippo is easy-to-use while offering robust functionality with advanced features like Power Dailer and Automatic call distribution. Our Extensive reporting and seamless integrations empower sales and service teams to have effective conversations with customers. Providing World-Class support 24\*7 and Accessible by desktop and mobile-app, CallHippo is trusted by over 5000 companies worldwide. **Average Rating:** 4.4/5.0 **Total Reviews:** 404 **How Do G2 Users Rate CallHippo?** - **Has the product been a good partner in doing business?:** 8.7/10 (Category avg: 9.1/10) - **Call Routing:** 8.8/10 (Category avg: 8.9/10) - **Performance Evaluation:** 9.2/10 (Category avg: 8.6/10) - **Call Monitoring:** 9.2/10 (Category avg: 8.8/10) **Who Is the Company Behind CallHippo?** - **Seller:** [CallHippo](https://www.g2.com/sellers/callhippo) - **Year Founded:** 2016 - **HQ Location:** Claymont, Delaware - **Twitter:** @CallHippo (458 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/13241094/ (92 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** CEO, Founder - **Top Industries:** Information Technology and Services, Computer Software - **Company Size:** 74% Small-Business, 22% Mid-Market #### What Are CallHippo's Pros and Cons? **Pros:** - Ease of Use (31 reviews) - Call Quality (20 reviews) - Easy Setup (17 reviews) - Reliability (16 reviews) - Customer Support (14 reviews) **Cons:** - Expensive (9 reviews) - High Cost (9 reviews) - Poor Call Quality (8 reviews) - Customer Service (6 reviews) - Limited Features (6 reviews) ### What Do G2 Reviewers Say About CallHippo? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of use** of CallHippo, praising its intuitive interface and quick setup for all team members. - Users highlight the **excellent call quality** of CallHippo, making virtual communication feel effortless and natural. - Users appreciate the **easy setup** of CallHippo, finding it intuitive and accessible for all team members. - Users appreciate the **reliable call quality** of CallHippo, enhancing their communication efficiency and customer connections. - Users praise the **responsive customer support** of CallHippo, highlighting their immediate assistance and attention to customer experience. **Cons:** - Users find the **costs of CallHippo quite high** compared to other VoIP services with better plans. - Users find the **high costs** of CallHippo less competitive compared to other VOIP services and alternatives. - Users frequently experience **call quality issues** with CallHippo, particularly during peak usage or unstable internet conditions. - Users find the **customer service lacking** , with limited availability and outdated support channels impacting their experience. - Users find **limited features** frustrating, especially when advanced options require higher pricing plans for access. #### What Are Recent G2 Reviews of CallHippo? **"[Call Recording and Dashboard Make Performance Tracking Effortless](https://www.g2.com/survey_responses/callhippo-review-13039318)"** **Rating:** 5.0/5.0 stars *— Sourabh G.* [Read full review](https://www.g2.com/survey_responses/callhippo-review-13039318) --- **"[Intuitive, Reliable Calling with Powerful Analytics and Smooth Onboarding](https://www.g2.com/survey_responses/callhippo-review-13060997)"** **Rating:** 5.0/5.0 stars *— Nabi R.* [Read full review](https://www.g2.com/survey_responses/callhippo-review-13060997) --- #### What Are G2 Users Discussing About CallHippo? - [What is CallHippo used for?](https://www.g2.com/discussions/what-is-callhippo-used-for) - 2 comments ### 3. [Freshcaller](https://www.g2.com/products/freshcaller/reviews) Freshdesk Contact Center (Formerly Freshcaller) is a simple and reliable cloud-based contact center software that helps businesses connect with customers in an affordable way. With phone numbers in 90+ countries, Freshdesk Contact Center lets customers set up their contact center in a few easy steps, and with zero phone hardware. Freshdesk Contact Center integrates with several CRM and Helpdesk tools, enabling sales and support teams to work seamlessly. With powerful reporting and analytics, admins can get real-time insights into their customer experience as well as agent productivity. WithFreshdesk Contact Center (Formerly Freshcaller) , agents can take calls on their desktops, laptops, or phone (both Android and iOS), to create a fully remote but connected contact center. As business needs change, admins can add agent licenses, purchase additional numbers, add phone credits, and upgrade the pricing plan. Freshdesk Contact Center (Formerly Freshcaller) offers five pricing plans that are tailored to meet different calling needs. Freshdesk Contact Center (Formerly Freshcaller) by Freshworks is a truly modern and reliable phone system that is trusted by over 7000+ customers worldwide. **Average Rating:** 4.1/5.0 **Total Reviews:** 127 **How Do G2 Users Rate Freshcaller?** - **Has the product been a good partner in doing business?:** 8.4/10 (Category avg: 9.1/10) - **Call Routing:** 10.0/10 (Category avg: 8.9/10) - **Performance Evaluation:** 10.0/10 (Category avg: 8.6/10) - **Call Monitoring:** 10.0/10 (Category avg: 8.8/10) **Who Is the Company Behind Freshcaller?** - **Seller:** [Freshworks](https://www.g2.com/sellers/freshworks) - **Year Founded:** 2010 - **HQ Location:** San Mateo, CA - **Twitter:** @FreshworksInc (19,020 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/freshworks-inc/ (7,505 employees on LinkedIn®) - **Ownership:** NASDAQ: FRSH **Who Uses This Product?** - **Top Industries:** Information Technology and Services, Computer Software - **Company Size:** 69% Small-Business, 25% Mid-Market #### What Are Freshcaller's Pros and Cons? **Pros:** - Ease of Use (2 reviews) - Automation (1 reviews) - Call Recording (1 reviews) - Customer Communication (1 reviews) - Dialing Features (1 reviews) **Cons:** - Lack of Features (2 reviews) - Contact Management (1 reviews) - Contact Management Issues (1 reviews) - Missing Features (1 reviews) - Poor Customer Support (1 reviews) ### What Do G2 Reviewers Say About Freshcaller? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **simple and clean UI** of Freshcaller, making it exceptionally easy to use. - Users value the **automation features** of Freshcaller, enhancing efficiency and ensuring timely customer responses. - Users value the **call recording feature** of Freshcaller for its simplicity and effectiveness in enhancing communication. - Users appreciate the **simple and clean UI** of Freshcaller, making communication easy and intuitive. - Users find the **dial pad and recording features** of Freshcaller valuable and easy to use, enhancing their experience. **Cons:** - Users find the **lack of features** in Freshcaller limiting, desiring more options and flexibility in functionality. - Users feel the **lack of detailed contact information** hampers effective communication and follow-up management. - Users are frustrated by the **lack of detail in contact management** , missing important elements like recent call notes. - Users feel the lack of **detailed contact information** limits their ability to manage calls effectively. - Users report **poor customer support** with slow response times, affecting resolution of urgent issues significantly. #### What Are Recent G2 Reviews of Freshcaller? **"[Freashworks has been extremely instrumental in increasing agent level productivity.](https://www.g2.com/survey_responses/freshcaller-review-11346046)"** **Rating:** 5.0/5.0 stars *— Abhishek M.* [Read full review](https://www.g2.com/survey_responses/freshcaller-review-11346046) --- **"[Simple UI with Efficient Call Management](https://www.g2.com/survey_responses/freshcaller-review-12099955)"** **Rating:** 5.0/5.0 stars *— Mohd Saif S.* [Read full review](https://www.g2.com/survey_responses/freshcaller-review-12099955) --- #### What Are G2 Users Discussing About Freshcaller? - [What is Freshdesk Contact Center used for?](https://www.g2.com/discussions/what-is-freshdesk-contact-center-used-for) ### 4. [LiveAgent](https://www.g2.com/products/liveagent/reviews) LiveAgent is a comprehensive help desk and live chat software designed to revolutionize customer support. By offering an all-in-one solution, LiveAgent empowers businesses to deliver personalized interactions that leave a lasting impression. With the fastest chat widget available and a reputation as the #1 rated live chat software for SMBs in 2025, LiveAgent is trusted by industry leaders such as BMW, Yamaha, Huawei, and Oxford University. These companies use LiveAgent to provide top-tier customer service that stands out in a competitive marketplace. Key Features of LiveAgent LiveAgent combines an omnichannel universal inbox, real-time live chat, a built-in call center, and a robust customer service portal to streamline communication. Personalization is at the heart of the software, allowing businesses to enhance interactions through features such as customer segmentation, automation, a built-in CRM, and powerful analytics. Additionally, LiveAgent offers an intuitive customer knowledge base to further improve service efficiency. With access to over 175+ features and 200+ integrations, LiveAgent adapts to your unique business needs and scales as your company grows. Try LiveAgent for Free Start your journey with LiveAgent today with a 1-month free trial—no credit card required. Discover how this advanced tool can transform your customer support operations. 200+ Features Included: • POP3 accounts • Email piping • Forwarding • Departments • Priorities • Statuses • Tags • Rules • Ticket Routing • Canned/Predefined messages • Email templates • Voice integration • Real-time website monitoring and statistics • Chats • Facebook/Twitter/Instagram/Slack integration • Knowledge base • Live Suggestions as you type • Feedback and Contact forms • Agent rating and gamification • Multilingual support • Ticket filters • File sharing and attachments • Chat button templates and much more Exclusive for Startups LiveAgent’s Startup Program offers startups free access to the platform for the first 6 months. After this period, startups can continue enjoying the benefits of LiveAgent at a discounted rate. This program provides a cost-effective way for emerging businesses to leverage world-class customer support tools during their growth phase. Experience the power of LiveAgent and join the ranks of industry-leading companies that prioritize exceptional customer service. **Average Rating:** 4.5/5.0 **Total Reviews:** 1,481 **How Do G2 Users Rate LiveAgent?** - **Has the product been a good partner in doing business?:** 9.1/10 (Category avg: 9.1/10) - **Call Routing:** 10.0/10 (Category avg: 8.9/10) - **Performance Evaluation:** 10.0/10 (Category avg: 8.6/10) - **Call Monitoring:** 10.0/10 (Category avg: 8.8/10) **Who Is the Company Behind LiveAgent?** - **Seller:** [QualityUnit](https://www.g2.com/sellers/qualityunit) - **Year Founded:** 2004 - **HQ Location:** Bratislava - **Twitter:** @qualityunit (480 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/3516632/ (61 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** CEO, Owner - **Top Industries:** Information Technology and Services, Computer Software - **Company Size:** 68% Small-Business, 29% Mid-Market #### What Are LiveAgent's Pros and Cons? **Pros:** - Ease of Use (58 reviews) - Features (48 reviews) - Customer Support (45 reviews) - Helpful (42 reviews) - Efficiency (36 reviews) **Cons:** - Learning Curve (12 reviews) - Missing Features (11 reviews) - Not Intuitive (10 reviews) - Steep Learning Curve (10 reviews) - Integration Issues (8 reviews) ### What Do G2 Reviewers Say About LiveAgent? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of use** of LiveAgent, enjoying its intuitive interface and quick support responses. - Users appreciate the **ease of use and feature-rich capabilities** of LiveAgent, enhancing customer communication and support efficiency. - Users appreciate the **centralized customer communications** of LiveAgent, enhancing engagements and boosting customer experience significantly. - Users appreciate the **ease of use** of LiveAgent, benefiting from its efficient ticketing system and centralized communications. - Users value the **efficiency** of LiveAgent, praising its streamlined ticketing and centralized communication for improved productivity. **Cons:** - Users find the **learning curve steep** , requiring significant training to utilize LiveAgent effectively and efficiently. - Users express frustration with **missing features** in LiveAgent, affecting mobile usability and communication flexibility. - Users find the **user experience not intuitive** , leading to frustration with navigation and feature access. - Users find that the **steep learning curve** of LiveAgent requires significant training for effective usage over time. - Users face **integration issues** with LiveAgent, especially with telephony and automation within Magento and WhatsApp. #### What Are Recent G2 Reviews of LiveAgent? **"[It supports simplified customer access to assistance services across all channels.](https://www.g2.com/survey_responses/liveagent-review-12558141)"** **Rating:** 5.0/5.0 stars *— Edjelie M.* [Read full review](https://www.g2.com/survey_responses/liveagent-review-12558141) --- **"[The ideal way to make us more efficient when responding to customer tickets.](https://www.g2.com/survey_responses/liveagent-review-11841064)"** **Rating:** 5.0/5.0 stars *— Ingy H.* [Read full review](https://www.g2.com/survey_responses/liveagent-review-11841064) --- #### What Are G2 Users Discussing About LiveAgent? - [I'm stuck on setting up automated ticketing in LiveAgent. How can I streamline customer support requests?](https://www.g2.com/discussions/i-m-stuck-on-setting-up-automated-ticketing-in-liveagent-how-can-i-streamline-customer-support-requests) - [What is LiveAgent used for?](https://www.g2.com/discussions/what-is-liveagent-used-for) - 1 comment ### 5. [8x8 Contact Center](https://www.g2.com/products/8x8-contact-center/reviews) 8x8 Contact Center is a cloud-based, AI-powered platform designed to unify and streamline customer support across voice, chat, email, video, SMS, RCS, messaging apps, and social media channels. It empowers organizations with intelligent self-service automation, real-time guidance and analytics, and deep CRM integrations to elevate customer experience (CX) and boost operational efficiency. The solution supports seamless omnichannel engagement, enabling agents to deliver consistent, personalized service from a single interface. With enterprise-grade security and PCI-certified payments, 8x8 Contact Center aids in compliance while helping businesses scale with agility. Its flexibility and advanced insights make it ideal for modernizing legacy systems and optimizing customer support operations. Core Features & Functionality include: Omnichannel Routing Voice, email, web chat, SMS, video, Facebook Messenger, WhatsApp, Viber, RCS, and additional social media like X, YouTube, Instagram, and more via Meltwater. Blended interactions with individual agents handling up to 13 interactions at once. Web chat with real-time translation and customizable agent avatars. Email routing and templates. Co-browsing and secure payment handling via SMS or email. Agent and Supervisor Workspaces Unified interface with voice, chat, email, one-way video, RCS, social media, WhatsApp, Facebook Messenger, Viber, and SMS handling. Embedded softphone with customizable ringtones per channel. Support for Microsoft Teams chat and presence sync. Transfer calls to external contacts and queues. Intelligent routing, wrap-up codes, and campaign call handling. Real-time queue and agent monitoring for supervisors. Mobile supervisor app for oversight on the go. Interaction Retrieval Widget with bulk download and quick access to AI summaries, voicemails, and more. Customizable drag-and-drop widgets to tailor the workspace experience. AI & Automation Native and third-party AI (custom LLMs supported). AI summaries (real-time voice summarizations and post-call). Intelligent Customer Assistant (voice + digital self service). AI voice directory, predictive AI dialer. Real-time chat and text-to-speech translation. Queue, Agent & Call Management Queued callback, skills-based routing, CRM data-based routing. Direct Agent Routing (DAR), warm/cold transfer, whisper messages. Answer Machine Detection (AMD), call dispositioning, recording access. Channel setup (voice, SMS, chat, email, social). Agent roles, groups, schedules, whisper messages. Enhanced scripting (IVR, chat, email), callbacks, surveys. Campaign & Dialing Tools 8x8 Auto Dialer: predictive, progressive, preview modes. Regal.io integration for advanced segmentation, omnichannel outbound, behavior-based triggers. Campaign scheduling, retries, DNC filtering, Telephone Preference Service (TPS) or Corporate Telephone Preference Service (CTPS) filtering, Carrier Call Blocking (CCB) filtering, pre-recorded voicemail drop, automatic machine detection (AMD). CRM Integrations Native integrations with Salesforce, MS Dynamics, Zendesk, NetSuite. Features include screen pop, click-to-dial, interaction logging, transfers, voicemail, status management. 8x8 Native CRM to manage customers, cases, follow-ups, and tasks. Auto-log interactions, use API for external access. Reporting & Analytics Unified dashboards, real-time KPIs, interaction journey visualizations across channels. Report templates like Interaction Journey Report, Queue Interaction Summary, Agent Interactions Summary, Interactions Details Report, and more. Exportable metrics, SLA tracking, historical interaction access. Security & Compliance IP whitelisting, granular admin roles. OAuth2 for email, SSO with ADFS and Azure AD. Payment Card Industry Compliance Meeting and Call Recording Storage E911/999 Emergency Services Privacy Compliance W3C Web Content Accessibility Guidelines (WCAG) STIR/SHAKEN Compliance Health Insurance Portability and Accountability Act (HIPAA) Strategic Partner Integrations SpinSci for Healthcare Patient Assist: Real-time EHR integration, screen pop, context-aware routing. Prebuilt workflows for authentication, reporting, click-to-call. Omnichannel support with SSO. Patient Engage: Appointment scheduling, refill requests, bill pay, surveys. PCI support, multi-language, and password reset functionality. MNET for Financial Services CoreAccess+: Real-time core banking system access. Secure funds transfer, fraud alerts, screen pop authentication. CRM/workflow integration with no PII storage. Regal.io for Advanced Outbound Campaigns Behavior-based outreach triggers. Predictive dialing and personalized agent experiences. Integration with journey/CRM data for unified analytics. CallCabinet for Compliant Call Recording Compliant call recording for for voice, video and screen sharing Unlimited audio storage and 256-bit AES rotating encryption Advanced playback & tagging Cloud, hybrid, premise deployments **Average Rating:** 4.1/5.0 **Total Reviews:** 244 **How Do G2 Users Rate 8x8 Contact Center?** - **Has the product been a good partner in doing business?:** 8.5/10 (Category avg: 9.1/10) - **Call Routing:** 8.4/10 (Category avg: 8.9/10) - **Performance Evaluation:** 8.5/10 (Category avg: 8.6/10) - **Call Monitoring:** 8.7/10 (Category avg: 8.8/10) **Who Is the Company Behind 8x8 Contact Center?** - **Seller:** [8x8](https://www.g2.com/sellers/8x8-b9e3382c-67d1-49f2-8c30-310d1ee608a0) - **Company Website:** https://www.8x8.com - **Year Founded:** 1987 - **HQ Location:** San Jose, CA - **Twitter:** @8x8 (11,056 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/8x8 (2,811 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Operations Manager - **Top Industries:** Financial Services, Information Technology and Services - **Company Size:** 54% Mid-Market, 36% Small-Business #### What Are 8x8 Contact Center's Pros and Cons? **Pros:** - Ease of Use (37 reviews) - Helpful (26 reviews) - Customer Support (24 reviews) - Features (19 reviews) - Efficiency (17 reviews) **Cons:** - Missing Features (11 reviews) - Poor Customer Support (11 reviews) - Call Management (7 reviews) - Complexity (7 reviews) - Integration Issues (7 reviews) ### What Do G2 Reviewers Say About 8x8 Contact Center? *AI-generated summary from verified user reviews* **Pros:** - Users value the **ease of use and implementation** of 8x8 Contact Center, enhancing operational efficiency and communication. - Users commend the **helpful customer support** of 8x8 Contact Center, ensuring quick assistance and satisfaction. - Users value the **responsive customer support** of 8x8 Contact Center, appreciating their quick and helpful assistance. - Users value the **omnichannel support** and analytics of 8x8 Contact Center, enhancing customer interaction and service efficiency. - Users value the **efficiency** of 8x8 Contact Center, enhancing customer service and operational scalability seamlessly. **Cons:** - Users find the **missing features** of 8x8 Contact Center limiting, hindering effective administration and user experience. - Users express frustration with **poor customer support** , highlighting unhelpful chatbots and lack of effective administration. - Users find the **call management process cumbersome** , struggling with multiple platforms and complex settings. - Users find the **complexity** of the 8x8 Contact Center settings frustrating, impacting usability and admin efficiency. - Users express frustration over **integration issues** with Zoho ERP and other call center services, complicating their experience. #### What Are Recent G2 Reviews of 8x8 Contact Center? **"[Feature-Rich, Easy-to-Use Contact Center with Streamlined Onboarding and CRM Integration](https://www.g2.com/survey_responses/8x8-contact-center-review-13085758)"** **Rating:** 5.0/5.0 stars *— William N.* [Read full review](https://www.g2.com/survey_responses/8x8-contact-center-review-13085758) --- **"[Efficient Service with Personable Support, AI Needs Improvement](https://www.g2.com/survey_responses/8x8-contact-center-review-12915729)"** **Rating:** 4.0/5.0 stars *— Sam C.* [Read full review](https://www.g2.com/survey_responses/8x8-contact-center-review-12915729) --- #### What Are G2 Users Discussing About 8x8 Contact Center? - [What is 8x8 Contact Center used for?](https://www.g2.com/discussions/what-is-8x8-contact-center-used-for) ### 6. [Squaretalk](https://www.g2.com/products/squaretalk/reviews) Squaretalk is a contact center solution platform designed to help users streamline communication with prospects and customers while enhancing sales opportunities and operational growth. This platform integrates various communication channels, including voice calls, WhatsApp Business messaging, and email, allowing teams to engage effectively with their audience. The solution is tailored for businesses of all sizes, offering features that simplify outreach and improve conversion rates without introducing unnecessary complexity or costs. Targeted at sales teams, customer support departments, and businesses looking to expand their communication capabilities, Squaretalk provides a comprehensive suite of tools that caters to diverse use cases. For instance, sales teams can utilize the platform's omnichannel capabilities to reach out to potential clients through their preferred communication methods, while customer support teams can manage inquiries efficiently across multiple channels. The flexibility of Squaretalk makes it an ideal choice for organizations aiming to enhance their customer engagement strategies and improve overall service delivery. Key features of Squaretalk include advanced call-handling capabilities, automated transcripts, and sentiment analysis, which collectively enhance the user experience. The platform's contact management system allows for organized tracking of interactions, ensuring that no lead is overlooked. Customizable workflows enable teams to tailor their processes according to specific business needs, while advanced reporting tools provide insights into performance metrics, helping organizations make data-driven decisions. The internal chat allows for quick sync, better mentoring, smoother escalations, and the unification of internal and external communication in one platform. Additionally, the platform prioritizes security with enterprise-grade measures, ensuring that sensitive customer information is protected. One of the standout aspects of Squaretalk is its ability to provide local numbers in over 150 destinations, which helps businesses establish a local presence and build trust with their customers. This feature is particularly beneficial for companies looking to expand their operations globally, as it allows them to connect with international clients in a familiar manner. By leveraging Squaretalk’s capabilities, businesses can not only shorten their sales cycles but also elevate their outreach efforts, ultimately leading to increased customer satisfaction and loyalty. **Average Rating:** 4.8/5.0 **Total Reviews:** 127 **How Do G2 Users Rate Squaretalk?** - **Has the product been a good partner in doing business?:** 9.4/10 (Category avg: 9.1/10) - **Call Routing:** 9.4/10 (Category avg: 8.9/10) - **Performance Evaluation:** 9.7/10 (Category avg: 8.6/10) - **Call Monitoring:** 9.5/10 (Category avg: 8.8/10) **Who Is the Company Behind Squaretalk?** - **Seller:** [Squaretalk](https://www.g2.com/sellers/squaretalk) - **Company Website:** https://squaretalk.com/ - **Year Founded:** 2014 - **HQ Location:** Jerusalem - **Twitter:** @SquareTalk (31 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/squaretalk/ (74 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Manager - **Top Industries:** Information Technology and Services, Marketing and Advertising - **Company Size:** 53% Small-Business, 52% Mid-Market #### What Are Squaretalk's Pros and Cons? **Pros:** - Ease of Use (21 reviews) - Automation (15 reviews) - Efficiency (15 reviews) - Reliability (15 reviews) - Features (13 reviews) **Cons:** - Difficult Setup (4 reviews) - Limited Features (4 reviews) - Complex Features (3 reviews) - Complexity (3 reviews) - Connection Issues (3 reviews) ### What Do G2 Reviewers Say About Squaretalk? *AI-generated summary from verified user reviews* **Pros:** - Users value the **ease of use** of Squaretalk, enhancing workflow and simplifying management tasks seamlessly. - Users value the **automation capabilities** of Squaretalk, enhancing efficiency in call support and marketing strategies. - Users value the **efficiency** of Squaretalk, benefiting from real-time monitoring and tools that enhance operational effectiveness. - Users find Squaretalk to be a **highly reliable solution** for automating call support and SMS marketing efficiently. - Users appreciate the **ease of use and feature-rich platform** of Squaretalk, enhancing productivity and integration effortlessly. **Cons:** - Users find the **difficult setup** of Squaretalk challenging, particularly with complex workflows and overwhelming features. - Users highlight the **limited features** of Squaretalk, wishing for improvements in integrations and advanced functionalities. - Users find that **complex features** of Squaretalk can be overwhelming and not very intuitive for new users. - Users find the **complexity of advanced settings** in Squaretalk challenging, particularly for new users and in high-traffic times. - Users face **connection issues** during peak hours, which can disrupt their experience despite reliable support. #### What Are Recent G2 Reviews of Squaretalk? **"[Reliable Call Management for Faster Client Support](https://www.g2.com/survey_responses/squaretalk-review-12993753)"** **Rating:** 5.0/5.0 stars *— Anna M.* [Read full review](https://www.g2.com/survey_responses/squaretalk-review-12993753) --- **"[Excellent Call Quality and Easy Global Number Provisioning](https://www.g2.com/survey_responses/squaretalk-review-13056976)"** **Rating:** 5.0/5.0 stars *— Muhammad A.* [Read full review](https://www.g2.com/survey_responses/squaretalk-review-13056976) --- #### What Are G2 Users Discussing About Squaretalk? - [What is Squaretalk used for?](https://www.g2.com/discussions/what-is-squaretalk-used-for) ### 7. [NUACOM](https://www.g2.com/products/nuacom/reviews) Trusted by more than 25,000 users Nuacom is a business phone and contact center platform that helps teams manage voice communications, call routing, and contextual analytics across devices and systems. It is particularly relevant to organisations that depend on voice interactions for customer engagement, sales pipelines, and operational coordination. Nuacom’s feature rich platform provides both foundational telephony and analytical layers: Cloud-Hosted VoIP Calling – Place and receive calls with internet-based infrastructure on various endpoints. Interactive Voice Response (IVR) – Build automated menus to channel callers to appropriate agents. CRM Sync & Data Centralisation – Connect call activity with CRM or business systems to eliminate duplicate data entry. Call Recording & Review Tools – Capture calls and associate them with customer records for compliance or improvement. AI-Enhanced Features – Use keyword detection, sentiment analysis, and conversation summaries to drive action from call data. Monitoring & Performance Dashboards – Track call volumes, responsiveness, and team performance in real time. Mobile and Desktop Accessibility – Support hybrid and remote work via apps on phones and computers. Voicemail & Notetaking Features – Improve context tracking through voicemail-to-email and inline call notes. And 50+ other features and add-ons The platform is relevant for sales teams, support operations, service providers, and organisations requiring coordination across locations, providing a balance of telephony and analytical visibility without dependence on legacy hardware. Set up your NUACOM account in 2 minutes and immediately boost your sales process, improve your customer support department and modernize your company. **Average Rating:** 4.8/5.0 **Total Reviews:** 302 **How Do G2 Users Rate NUACOM?** - **Has the product been a good partner in doing business?:** 9.5/10 (Category avg: 9.1/10) - **Call Routing:** 8.8/10 (Category avg: 8.9/10) - **Performance Evaluation:** 8.4/10 (Category avg: 8.6/10) - **Call Monitoring:** 8.8/10 (Category avg: 8.8/10) **Who Is the Company Behind NUACOM?** - **Seller:** [NUACOM](https://www.g2.com/sellers/nuacom) - **Year Founded:** 2009 - **HQ Location:** Ireland - **Twitter:** @nuacomie (742 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/15194499/ (40 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Director, Managing Director - **Top Industries:** Construction, Staffing and Recruiting - **Company Size:** 93% Small-Business, 7% Mid-Market #### What Are NUACOM's Pros and Cons? **Pros:** - Customer Support (54 reviews) - Ease of Use (47 reviews) - Helpful (42 reviews) - Easy Setup (32 reviews) - Customer Service (26 reviews) **Cons:** - Call Issues (7 reviews) - Call Limitations (4 reviews) - High Cost (4 reviews) - Missing Features (4 reviews) - Connection Issues (3 reviews) ### What Do G2 Reviewers Say About NUACOM? *AI-generated summary from verified user reviews* **Pros:** - Users commend NUACOM's **excellent customer support** , appreciating the friendly and efficient service they received throughout integration. - Users highlight the **ease of use** of NUACOM, appreciating its intuitive design and excellent support throughout onboarding. - Users find NUACOM's support to be **very helpful** , enhancing call management and overall efficiency in their operations. - Users praise the **easy setup** of NUACOM, highlighting seamless onboarding and quick integration with no issues. - Users commend NUACOM's **efficient and friendly customer service** , appreciating their helpfulness and knowledgeable support. **Cons:** - Users report **occasional call issues** and lag, though support assists in resolving these problems effectively. - Users find **call limitations** with NUACOM frustrating, particularly concerning Keap CRM integration and missed calls. - Users find NUACOM to be **high cost** , especially when needing multiple extensions and additional features like texting. - Users express a desire for a **wider selection of features** in NUACOM, limiting their overall experience and convenience. - Users face **connection issues** with NUACOM, often experiencing dropped calls and difficulties connecting to networks. #### What Are Recent G2 Reviews of NUACOM? **"[Seamless Multi-Country Number Porting with Proactive, Clear Support](https://www.g2.com/survey_responses/nuacom-review-12965235)"** **Rating:** 5.0/5.0 stars *— Virginia D.* [Read full review](https://www.g2.com/survey_responses/nuacom-review-12965235) --- **"[Responsive Support and a Flexible, Easy-to-Use IP Telephony Platform](https://www.g2.com/survey_responses/nuacom-review-12798834)"** **Rating:** 4.5/5.0 stars *— Brian W.* [Read full review](https://www.g2.com/survey_responses/nuacom-review-12798834) --- #### What Are G2 Users Discussing About NUACOM? - [What is NUACOM used for?](https://www.g2.com/discussions/what-is-nuacom-used-for) ### 8. [Yeastar P-Series PBX System](https://www.g2.com/products/yeastar-p-series-pbx-system/reviews) Yeastar P-Series PBX System is the easy-first unified communications solution designed for every business size and industry. It reinvents how business connects by converging voice, video, chat, apps, and more in one solution, empowering modern businesses to engage teams, work anywhere, and delight customers easily. Easy to adopt, use, manage, and grow. With Yeastar P-Series PBX System, boundless communication will be within your easy reach. • Business phone system (Web, mobile & desktop) • Team chat & omnichannel messaging • Call center • Simplified system administration • Robust app ecosystem • Ready-made integrations & open API • Flexible deployment options: fully-hosted, self-managed, and hardware appliance • And more... **Average Rating:** 4.8/5.0 **Total Reviews:** 79 **How Do G2 Users Rate Yeastar P-Series PBX System?** - **Has the product been a good partner in doing business?:** 9.6/10 (Category avg: 9.1/10) - **Call Routing:** 9.3/10 (Category avg: 8.9/10) - **Performance Evaluation:** 9.4/10 (Category avg: 8.6/10) - **Call Monitoring:** 9.0/10 (Category avg: 8.8/10) **Who Is the Company Behind Yeastar P-Series PBX System?** - **Seller:** [Xiamen Yeastar Digital Technology Co., Ltd](https://www.g2.com/sellers/xiamen-yeastar-digital-technology-co-ltd) - **Year Founded:** 2006 - **HQ Location:** Xiamen, China - **Twitter:** @Yeastar (2,504 Twitter followers) - **LinkedIn® Page:** https://cn.linkedin.com/company/yeastar (211 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Telecommunications, Information Technology and Services - **Company Size:** 75% Small-Business, 21% Mid-Market #### What Are Yeastar P-Series PBX System's Pros and Cons? **Pros:** - Ease of Use (26 reviews) - Features (25 reviews) - Integrations (19 reviews) - Customer Support (18 reviews) - Easy Setup (18 reviews) **Cons:** - Missing Functionality (10 reviews) - Missing Features (8 reviews) - Expensive (7 reviews) - Limited Features (7 reviews) - High Cost (6 reviews) ### What Do G2 Reviewers Say About Yeastar P-Series PBX System? *AI-generated summary from verified user reviews* **Pros:** - Users find the **Yeastar P-Series PBX System easy to use** , enjoying its responsive nature and excellent customer support. - Users value the **extensive and advanced features** of Yeastar P-Series PBX, ensuring comprehensive communication solutions. - Users appreciate the **wide integration options** of the Yeastar P-Series PBX System, enhancing their telephony experience. - Users praise the **excellent customer support** of Yeastar P-Series, highlighting its responsiveness and professionalism. - Users highlight the **easy setup** of Yeastar P-Series PBX, enabling quick installation and seamless global use. **Cons:** - Users criticize the **missing functionality** in Yeastar P-Series PBX, particularly in video conferencing and integration features. - Users are disappointed by the **missing features** of Yeastar P-Series, limiting communication and functionality significantly. - Users find the **high licensing and subscription costs** of Yeastar P-Series PBX System to be a significant drawback. - Users find the **limited features** of Yeastar P-Series PBX System hinder productivity and communication efficiency. - Users note the **high cost** associated with the Yeastar P-Series PBX System, burdening those with budget constraints. #### What Are Recent G2 Reviews of Yeastar P-Series PBX System? **"[Flexible Call Switching and User-Friendly Web Interface](https://www.g2.com/survey_responses/yeastar-p-series-pbx-system-review-12009941)"** **Rating:** 4.5/5.0 stars *— Girish S.* [Read full review](https://www.g2.com/survey_responses/yeastar-p-series-pbx-system-review-12009941) --- **"[A powerful PBX system that constantly brings new functions with it](https://www.g2.com/survey_responses/yeastar-p-series-pbx-system-review-9348875)"** **Rating:** 5.0/5.0 stars *— Markus E.* [Read full review](https://www.g2.com/survey_responses/yeastar-p-series-pbx-system-review-9348875) --- ### 9. [Verizon Contact Center Solutions](https://www.g2.com/products/verizon-contact-center-solutions/reviews) Global Internet usage continues to grow substantially, profoundly impacting how consumers interact with businesses communicating when and how they want, and expecting a consistent, high-quality service experience every time. This requires an approach that meets both customer expectations and your business goals. Earn - and keep - your customers۪ loyalty A successful contact center strategy effectively manages three universal but competing business imperatives: increasing customer satisfaction, managing costs, and growing revenue. For over 20 years, we۪ve provided the technology, support, and expertise necessary to design and implement contact center solutions that promote loyalty, generate new business, and increase efficiencies. Industry recognition But don۪t just take our word for it. For four consecutive years (2007-2010), Frost & Sullivan honored us with their North American Market Leadership Award for Hosted Contact Center services. They cited our ability to integrate disparate phone, e-mail, and instant message contact methods into a single point of control and provide cost-efficiency, simplicity, and the ability to support a disparate workforce. Let us put this experience to work for you, so you can deliver the exceptional experience your customers demand. **Average Rating:** 3.9/5.0 **Total Reviews:** 27 **How Do G2 Users Rate Verizon Contact Center Solutions?** - **Has the product been a good partner in doing business?:** 8.3/10 (Category avg: 9.1/10) **Who Is the Company Behind Verizon Contact Center Solutions?** - **Seller:** [Verizon](https://www.g2.com/sellers/verizon) - **Year Founded:** 1983 - **HQ Location:** Basking RIdge, NJ - **Twitter:** @Verizon (1,486,564 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/1103/ (95,704 employees on LinkedIn®) - **Ownership:** NYSE:VZ **Who Uses This Product?** - **Company Size:** 44% Small-Business, 30% Enterprise #### What Are Recent G2 Reviews of Verizon Contact Center Solutions? **"[Verizon aims to please](https://www.g2.com/survey_responses/verizon-contact-center-solutions-review-417458)"** **Rating:** 4.5/5.0 stars *— Susan C.* [Read full review](https://www.g2.com/survey_responses/verizon-contact-center-solutions-review-417458) --- **"[These guys have no idea what's going on.](https://www.g2.com/survey_responses/verizon-contact-center-solutions-review-2900414)"** **Rating:** 4.5/5.0 stars *— Cristian N.* [Read full review](https://www.g2.com/survey_responses/verizon-contact-center-solutions-review-2900414) --- ### 10. [AT&T Contact Center](https://www.g2.com/products/at-t-contact-center/reviews) Most businesses have similar goals for their contact centers: delivering a great customer experience at an operationally efficient cost. Yet each business faces unique challenges for how to best meet these objectives, and has to intelligently align its operational support processes with the right contact handling infrastructure. Perhaps you're evaluating contact center solutions because your business is relocating, your existing equipment is outdated or you need a more efficient, cost-effective solution. Whatever your situation, AT&T can tailor a contact center to your business needs. **Average Rating:** 3.6/5.0 **Total Reviews:** 15 **How Do G2 Users Rate AT&T Contact Center?** - **Has the product been a good partner in doing business?:** 7.7/10 (Category avg: 9.1/10) **Who Is the Company Behind AT&T Contact Center?** - **Seller:** [AT&T Inc.](https://www.g2.com/sellers/at-t-inc) - **Year Founded:** 1876 - **HQ Location:** Dallas, TX - **Twitter:** @ATT (876,351 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/att/ (190,948 employees on LinkedIn®) - **Ownership:** NYSE: T **Who Uses This Product?** - **Company Size:** 53% Enterprise, 47% Mid-Market #### What Are Recent G2 Reviews of AT&T Contact Center? **"[Helpful and informative](https://www.g2.com/survey_responses/at-t-contact-center-review-420513)"** **Rating:** 4.5/5.0 stars *— Verified User in Consumer Electronics* [Read full review](https://www.g2.com/survey_responses/at-t-contact-center-review-420513) --- **"[At&t's contact center has always been extremely helpful for all my business needs.](https://www.g2.com/survey_responses/at-t-contact-center-review-4212498)"** **Rating:** 5.0/5.0 stars *— Patty P.* [Read full review](https://www.g2.com/survey_responses/at-t-contact-center-review-4212498) --- #### What Are G2 Users Discussing About AT&T Contact Center? - [What is AT&T Contact Center used for?](https://www.g2.com/discussions/what-is-at-t-contact-center-used-for) ### 11. [Automation Anywhere Agentic Process Automation](https://www.g2.com/products/automation-anywhere-agentic-process-automation/reviews) Automation Anywhere is the global leader in Agentic Process Automation (APA), transforming how organizations put AI to work. Our platform combines specialized AI agents, generative AI, and end-to-end process automation—including process discovery, RPA, document processing, and advanced analytics—all built on a foundation of security and governance. We empower businesses worldwide to unlock productivity, elevate customer experiences, and drive new revenue streams. Guided by our vision to fuel the future of work, we unleash human potential through Agentic AI-powered automation. Learn more at https://www.automationanywhere.com. **Average Rating:** 4.5/5.0 **Total Reviews:** 4,053 **How Do G2 Users Rate Automation Anywhere Agentic Process Automation?** - **Has the product been a good partner in doing business?:** 8.7/10 (Category avg: 9.1/10) - **Call Routing:** 9.3/10 (Category avg: 8.9/10) - **Performance Evaluation:** 9.3/10 (Category avg: 8.6/10) - **Call Monitoring:** 9.1/10 (Category avg: 8.8/10) **Who Is the Company Behind Automation Anywhere Agentic Process Automation?** - **Seller:** [Automation Anywhere](https://www.g2.com/sellers/automation-anywhere) - **Company Website:** https://www.AutomationAnywhere.com - **Year Founded:** 2003 - **HQ Location:** San Jose, CA - **Twitter:** @AutomationAnywh (55,050 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/208639/ (4,314 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** RPA Developer, Software Engineer - **Top Industries:** Information Technology and Services, Computer Software - **Company Size:** 59% Enterprise, 23% Mid-Market #### What Are Automation Anywhere Agentic Process Automation's Pros and Cons? **Pros:** - Ease of Use (84 reviews) - Automation (71 reviews) - Efficiency (43 reviews) - Automation Ease (42 reviews) - User Interface (42 reviews) **Cons:** - Expensive (28 reviews) - Learning Curve (27 reviews) - Missing Features (25 reviews) - Software Bugs (22 reviews) - Bot Issues (20 reviews) ### What Do G2 Reviewers Say About Automation Anywhere Agentic Process Automation? *AI-generated summary from verified user reviews* **Pros:** - Users find the **ease of use** in Automation Anywhere Agentic Process Automation makes bot development simple and efficient. - Users love the **ease of automating tasks** with Automation Anywhere, enjoying its intuitive interface and time-saving capabilities. - Users appreciate the **efficiency** of Automation Anywhere, simplifying automation and enhancing process performance across various applications. - Users admire the **ease of automation** with Automation Anywhere, enabling non-coders to effortlessly create bots. - Users appreciate the **intuitive user interface** of Automation Anywhere, enhancing automation ease and efficiency across processes. **Cons:** - Users find the **pricing model complex and high** , which can be challenging for small teams or individuals. - Users face a **steep learning curve** with Automation Anywhere, particularly when navigating advanced features and complex workflows. - Users note the **missing features** in Automation Anywhere, impacting functionality and complicating automation tasks. - Users frequently face **software bugs** that disrupt automation tasks and lead to frustrating experiences throughout the process. - Users struggle with **bot issues** like complex UI, debugging challenges, and the steep learning curve for beginners. #### What Are Recent G2 Reviews of Automation Anywhere Agentic Process Automation? **"[Excellent Efficiency Gains, But Onboarding Needs Simplification](https://www.g2.com/survey_responses/automation-anywhere-agentic-process-automation-review-12949275)"** **Rating:** 4.0/5.0 stars *— Joel A.* [Read full review](https://www.g2.com/survey_responses/automation-anywhere-agentic-process-automation-review-12949275) --- **"[Helping Teams Focus on Higher-Value Work](https://www.g2.com/survey_responses/automation-anywhere-agentic-process-automation-review-12995566)"** **Rating:** 4.0/5.0 stars *— pavan k.* [Read full review](https://www.g2.com/survey_responses/automation-anywhere-agentic-process-automation-review-12995566) --- #### What Are G2 Users Discussing About Automation Anywhere Agentic Process Automation? - [What are the most significant impacts of Automation Anywhere's RPA on business process efficiency?](https://www.g2.com/discussions/automation-anywhere-rpa-robotic-process-automation-what-are-the-most-significant-impacts-of-automation-anywhere-s-rpa-on-business-process-efficiency) - 1 comment - [What are the most significant impacts of Automation Anywhere's RPA on business process efficiency?](https://www.g2.com/discussions/what-are-the-most-significant-impacts-of-automation-anywhere-s-rpa-on-business-process-efficiency) - 3 comments - [What is Automation Anywhere - RPA | Robotic Process Automation used for?](https://www.g2.com/discussions/what-is-automation-anywhere-rpa-robotic-process-automation-used-for) - 1 comment - [Can RPA be used for test automation?](https://www.g2.com/discussions/can-rpa-be-used-for-test-automation) - 4 comments, 1 upvote - [How is RPA different from automation?](https://www.g2.com/discussions/how-is-rpa-different-from-automation) ### 12. [Lumen Contact Center](https://www.g2.com/products/lumen-contact-center/reviews) CenturyLink© Contact Center Solutions offer cloud- and network-based services that provide flexibility, scalability, and low TCO, as well as a robust feature-functionality set that delivers an excellent customer experience. Call Routing: Intelligent Pre-Route (IPR) Reduce call transfers and costly reroutes with Intelligent Pre-Route (IPR), a CenturyLink network-hosted application that integrates with Cisco Intelligent Call Manager (ICM). IPR routes calls to the appropriate destination directly from the Toll Free Network. IPR communicates with premise-based call center platforms to determine the location, group, or individual best available to handle incoming calls. Call Routing: Interaction Routing Improve sales and services while lowering contact center costs with Interaction Routing, a network-based contact-center solution that includes inbound ACD routing, outbound dialing, web-contact transaction routing, workforce management, and detailed reporting. IVR: Hosted IVR Improve your customers' experience with Hosted IVR, a scalable, flexible platform that gives you the ability to direct calls according to customer need and agent availability. IVR: EZ Route Improve business efficiency and customer satisfaction with EZ Route, CenturyLink's network-based, self-help, IVR application that provides contact-center functionality, such as menu routing, database routing, intelligent call processing, and links to custom applications. IVR: On Demand IVR Simplify application management with On-Demand IVR, a cloud-based application that's delivered to you as a service. Use the simple GUI to develop call routing applications without the time or money required for software development. Outbound Notification: Notify Improve your customers' experience with Notify, an outbound notification service that allows you to deliver multi-media content to a variety of end-point devices. Pre-defined applications are available to meet standard business needs such as appointment reminders, while custom applications let you create more complex applications to meet unique needs. **Average Rating:** 4.2/5.0 **Total Reviews:** 13 **How Do G2 Users Rate Lumen Contact Center?** - **Has the product been a good partner in doing business?:** 7.1/10 (Category avg: 9.1/10) - **Call Routing:** 7.8/10 (Category avg: 8.9/10) - **Performance Evaluation:** 7.7/10 (Category avg: 8.6/10) - **Call Monitoring:** 7.2/10 (Category avg: 8.8/10) **Who Is the Company Behind Lumen Contact Center?** - **Seller:** [Lumen Technologies](https://www.g2.com/sellers/lumen-technologies) - **Year Founded:** 1930 - **HQ Location:** Monroe, LA - **Twitter:** @lumentechco (9,154 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/lumentechnologies/ (49,367 employees on LinkedIn®) - **Ownership:** NYSE:LUMN **Who Uses This Product?** - **Company Size:** 46% Mid-Market, 38% Small-Business #### What Are Lumen Contact Center's Pros and Cons? **Pros:** - CRM Integration (2 reviews) - Ease of Use (2 reviews) - Call Recording (1 reviews) - Customer Communication (1 reviews) - Customer Support (1 reviews) **Cons:** - Data Management (2 reviews) - Software Improvements (2 reviews) - Expensive (1 reviews) - Integration Issues (1 reviews) - Number Issues (1 reviews) ### What Do G2 Reviewers Say About Lumen Contact Center? *AI-generated summary from verified user reviews* **Pros:** - Users value the **seamless CRM integration** of Lumen Contact Center, enhancing their overall customer service experience. - Users appreciate the **user-friendly interface** of Lumen Contact Center, finding it easy to implement and manage. - Users appreciate the **call recording feature** of Lumen Contact Center, enhancing their ability to monitor conversations effectively. - Users appreciate the **multiple channel support** of Lumen Contact Center, enhancing communication through various platforms easily. - Users value the **prompt and responsive customer support** of Lumen Contact Center, enhancing their overall experience. **Cons:** - Users find that **data management integration** requires significant effort, often causing compatibility and syncing challenges. - Users find the software **slow at times** and note that reporting features require significant improvement for better efficiency. - Users find the **cost of Lumen Contact Center too high** compared to alternative customer support solutions. - Users face **integration issues** when connecting Lumen Contact Center with existing systems, complicating data syncing and compatibility. - Users find it challenging to manage a **number of toll numbers** efficiently within the Lumen Contact Center. #### What Are Recent G2 Reviews of Lumen Contact Center? **"[Lumen Contact Center in in review](https://www.g2.com/survey_responses/lumen-contact-center-review-8207317)"** **Rating:** 4.0/5.0 stars *— Robert S.* [Read full review](https://www.g2.com/survey_responses/lumen-contact-center-review-8207317) --- **"[The historical call data is readily available](https://www.g2.com/survey_responses/lumen-contact-center-review-8680879)"** **Rating:** 5.0/5.0 stars *— Diane P.* [Read full review](https://www.g2.com/survey_responses/lumen-contact-center-review-8680879) --- #### What Are G2 Users Discussing About Lumen Contact Center? - [What is Lumen Contact Center used for?](https://www.g2.com/discussions/what-is-lumen-contact-center-used-for) - [What is Lumen Local Voice Services used for?](https://www.g2.com/discussions/what-is-lumen-local-voice-services-used-for) ### 13. [KrispCall](https://www.g2.com/products/krispcall/reviews) KrispCall is an AI-powered business phone system for sales and support teams. It unifies VoIP calling, SMS, voicemail, and team collaboration in one workspace that integrates with 100+ CRMs and helpdesks including HubSpot, Pipedrive, Zendesk, and Freshsales. Get local and toll-free numbers in 100+ countries, plus reliable USA non-VoIP options for OTP and 2FA. AI summarizes calls, creates transcripts and action items, and suggests quick replies. Power Dialer accelerates outbound with voicemail drops and connect-rate tracking. Inbound runs on multi-level IVR, ring groups, business hours, and failover so no interaction is missed. Managers coach live with Monitor, Whisper, and Barge. Bulk SMS supports campaigns and follow-ups. Analytics and leaderboards reveal performance trends and missed-call recovery. Security and control include SSO, role-based access, audit logs, IP allowlists, webhooks, and APIs. Teams start in minutes with no hardware and keep every call, note, and recording synced to their CRM automatically. Built for modern GTM and support teams, KrispCall reduces tool chaos and improves data quality. It delivers global reach with a local presence using numbers in 100+ countries. The result is faster connect rates, shorter resolution times, and cleaner customer histories that help you close deals faster and resolve issues smarter. **Average Rating:** 4.5/5.0 **Total Reviews:** 360 **How Do G2 Users Rate KrispCall?** - **Has the product been a good partner in doing business?:** 9.0/10 (Category avg: 9.1/10) - **Call Routing:** 9.4/10 (Category avg: 8.9/10) - **Performance Evaluation:** 8.8/10 (Category avg: 8.6/10) - **Call Monitoring:** 9.0/10 (Category avg: 8.8/10) **Who Is the Company Behind KrispCall?** - **Seller:** [KrispCall](https://www.g2.com/sellers/krispcall) - **Year Founded:** 2020 - **HQ Location:** Singapore, SG - **Twitter:** @Krispcall (290 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/70231698 (122 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** CEO, Director - **Top Industries:** Information Technology and Services, Marketing and Advertising - **Company Size:** 80% Small-Business, 21% Mid-Market #### What Are KrispCall's Pros and Cons? **Pros:** - Ease of Use (120 reviews) - Customer Support (79 reviews) - Helpful (62 reviews) - Reliability (55 reviews) - Call Quality (52 reviews) **Cons:** - Expensive (28 reviews) - High Cost (28 reviews) - Number Issues (20 reviews) - Missing Features (19 reviews) - Mobile App Issues (18 reviews) ### What Do G2 Reviewers Say About KrispCall? *AI-generated summary from verified user reviews* **Pros:** - Users highlight the **ease of use** of KrispCall, enjoying seamless management of multiple conversations and intuitive navigation. - Users commend the **responsive and helpful customer support** of KrispCall, enhancing their overall experience significantly. - Users value the **efficient and prompt customer support** of KrispCall, making the experience seamless and satisfying. - Users value the **reliable call quality** of KrispCall, enjoying smooth international communication without disruptions. - Users value the **excellent call quality** of KrispCall, ensuring clear and stable international communication effortlessly. **Cons:** - Users find KrispCall's pricing **expensive** , making it less accessible and raising concerns about call charges. - Users find the **high costs** of KrispCall a drawback, suggesting more affordable plans would be beneficial. - Users report significant **number issues** with KrispCall, including poor porting process and hidden fees affecting usability. - Users find KrispCall lacking in **advanced analytics and features** , leading to frustration and disappointment in performance. - Users find the mobile app lacking some features, indicating a need for **improvement and updates** to enhance functionality. #### What Are Recent G2 Reviews of KrispCall? **"[Pipedrive Keeps Our Deals in Sync Across Time Zones](https://www.g2.com/survey_responses/krispcall-review-13083604)"** **Rating:** 4.5/5.0 stars *— Owen B.* [Read full review](https://www.g2.com/survey_responses/krispcall-review-13083604) --- **"[Easy, Reliable, and Affordable Calling for Overseas Clients](https://www.g2.com/survey_responses/krispcall-review-12851549)"** **Rating:** 5.0/5.0 stars *— Verified User in Accounting* [Read full review](https://www.g2.com/survey_responses/krispcall-review-12851549) --- #### What Are G2 Users Discussing About KrispCall? - [What is KrispCall used for?](https://www.g2.com/discussions/what-is-krispcall-used-for) - 1 comment ### 14. [Vonage Contact Center (formerly NewVoiceMedia)](https://www.g2.com/products/vonage-contact-center-formerly-newvoicemedia/reviews) Vonage Contact Center for Salesforce is #1 for Salesforce AppExchange user reviews, with a 4.9/5 Salesforce AppExchange rating. The solution delivers unmatched Salesforce integration into routing, reporting, and the user experience for Service Cloud and Sales Cloud users. Voice and Salesforce digital channels are seamlessly blended to deliver a consistent customer experience across all channels while reducing administrative complexity. Service excellence is delivered through all stages of pre-sales, onboarding, adoption and value realization. Vonage Contact Center for ServiceNow enables businesses with contact centers that rely on customized agent, employee, and customer workflows to deliver great customer experiences and enhanced productivity. Vonage Contact Center integrates with ServiceNow's enterprise-level Customer Service Management solution to deliver a powerful all-in-one unified platform. Vonage Contact Center for ServiceNow provides agents with contextual and relevant data and workflows, allowing agents to better collaborate across their organizations and deliver an unparalleled customer experience. Drive sales and provide world class customer service with the combined power of Vonage Contact Center and Microsoft Dynamics 365. Leverage your investments in Microsoft Dynamics 365 to personalize the customer experience and provide a 360 degree view of the customer journey. The integrated cloud contact center solution enables organizations to drive external and internal customer satisfaction while providing agents exactly what they need to be productive all without leaving the app. With Vonage Contact Center for Microsoft Dynamics 365, you can transform customer experiences into true customer loyalty. **Average Rating:** 4.2/5.0 **Total Reviews:** 100 **How Do G2 Users Rate Vonage Contact Center (formerly NewVoiceMedia)?** - **Has the product been a good partner in doing business?:** 8.8/10 (Category avg: 9.1/10) - **Call Routing:** 8.3/10 (Category avg: 8.9/10) - **Performance Evaluation:** 9.3/10 (Category avg: 8.6/10) - **Call Monitoring:** 8.6/10 (Category avg: 8.8/10) **Who Is the Company Behind Vonage Contact Center (formerly NewVoiceMedia)?** - **Seller:** [Vonage](https://www.g2.com/sellers/vonage) - **Year Founded:** 2001 - **HQ Location:** Holmdel, NJ - **Twitter:** @Vonage (11,195 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/5028/ (2,776 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Information Technology and Services, Computer Software - **Company Size:** 52% Mid-Market, 28% Small-Business #### What Are Vonage Contact Center (formerly NewVoiceMedia)'s Pros and Cons? **Pros:** - Ease of Use (21 reviews) - Customer Support (18 reviews) - Easy Setup (18 reviews) - Easy Integrations (17 reviews) - Features (17 reviews) **Cons:** - Call Issues (6 reviews) - Customization Difficulty (5 reviews) - Expensive (5 reviews) - Limited Customization (5 reviews) - Communication Issues (4 reviews) ### What Do G2 Reviewers Say About Vonage Contact Center (formerly NewVoiceMedia)? *AI-generated summary from verified user reviews* **Pros:** - Users enjoy the **ease of use** of Vonage Contact Center, appreciating its smooth integration and functional dialer. - Users value the **excellent customer support** of Vonage Contact Center, enhancing their overall experience with the platform. - Users value the **easy setup** of Vonage Contact Center, enabling quick implementation and seamless usability for teams. - Users value the **easy integrations** with CRM systems, facilitating quick implementation and user-friendly experiences. - Users value the **seamless CRM integration** and reliable cloud platform of Vonage Contact Center for improved service. **Cons:** - Users struggle with **call issues** like spam markings and slow connectivity, complicating their outreach efforts. - Users experience **customization difficulty** with Vonage Contact Center, finding it challenging to tailor features to their workflows. - Users note the **expensive pricing** of Vonage Contact Center, though they believe it's worth the investment compared to alternatives. - Users find the **limited customization** options in Vonage Contact Center restrict their ability to tailor the system effectively. - Users report **communication issues** with Vonage Contact Center, particularly with calls marked as spam and recent text messaging problems. #### What Are Recent G2 Reviews of Vonage Contact Center (formerly NewVoiceMedia)? **"[User-Friendly and Reliable Communication with Outstanding Support](https://www.g2.com/survey_responses/vonage-contact-center-formerly-newvoicemedia-review-12032780)"** **Rating:** 5.0/5.0 stars *— RoHiT C.* [Read full review](https://www.g2.com/survey_responses/vonage-contact-center-formerly-newvoicemedia-review-12032780) --- **"[I have had Vonage for years and had no issues](https://www.g2.com/survey_responses/vonage-contact-center-formerly-newvoicemedia-review-5252889)"** **Rating:** 4.5/5.0 stars *— Caprice R.* [Read full review](https://www.g2.com/survey_responses/vonage-contact-center-formerly-newvoicemedia-review-5252889) --- #### What Are G2 Users Discussing About Vonage Contact Center (formerly NewVoiceMedia)? - [Does Vonage integration with Salesforce?](https://www.g2.com/discussions/vonage-contact-center-formerly-newvoicemedia-does-vonage-integration-with-salesforce) - [What does New Voice Media do?](https://www.g2.com/discussions/what-does-new-voice-media-do) - [What is Vonage VCC?](https://www.g2.com/discussions/what-is-vonage-vcc) - 1 comment - [What is Vonage Contact Center?](https://www.g2.com/discussions/what-is-vonage-contact-center) ### 15. [Dialpad Support](https://www.g2.com/products/dialpad-support/reviews) Dialpad elevates every conversation with the leading Ai-powered customer communications platform. Tap into real-time Ai insights to enhance and streamline every interaction. Dialpad Support modernizes your inbound contact center with Ai agents, assistants, real-time guidance, and coaching. Dialpad Sell is the outbound solution that guides your sales reps with real-time Ai coaching, automation, and insights. Together Dialpad Support and Dialpad Sell are the leading contact center solution. You can: - Call, message, and meet in a single app - Focus on the conversation with real-time call transcriptions, Ai summaries, and action items - Provide real-time guidance and instant knowledge to agents - Empower supervisors to coach and monitor teams with live sentiment and automated quality management - Deflect simple customer inquiries 24/7 with our Ai Agent **Average Rating:** 4.4/5.0 **Total Reviews:** 679 **How Do G2 Users Rate Dialpad Support?** - **Has the product been a good partner in doing business?:** 9.0/10 (Category avg: 9.1/10) - **Call Routing:** 8.7/10 (Category avg: 8.9/10) - **Performance Evaluation:** 8.7/10 (Category avg: 8.6/10) - **Call Monitoring:** 8.9/10 (Category avg: 8.8/10) **Who Is the Company Behind Dialpad Support?** - **Seller:** [Dialpad](https://www.g2.com/sellers/dialpad) - **Company Website:** https://Dialpad.com - **Year Founded:** 2011 - **HQ Location:** San Ramon, California - **Twitter:** @DialpadHQ (60 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/3967399/ (1,491 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Account Manager, Customer Service Rep - **Top Industries:** Financial Services, Consumer Services - **Company Size:** 45% Mid-Market, 31% Small-Business #### What Are Dialpad Support's Pros and Cons? **Pros:** - Helpful (84 reviews) - Ease of Use (60 reviews) - Customer Support (46 reviews) - Features (27 reviews) - Response Time (22 reviews) **Cons:** - Poor Customer Support (32 reviews) - Call Issues (29 reviews) - Delayed Support (21 reviews) - Dialer Issues (21 reviews) - Long Wait Times (21 reviews) ### What Do G2 Reviewers Say About Dialpad Support? *AI-generated summary from verified user reviews* **Pros:** - Users find the **online help section incredibly helpful** , enabling quick answers and enhancing the support experience. - Users appreciate the **ease of use** of Dialpad Support, finding navigation and support requests simple and efficient. - Users enjoy the **responsive customer support** of Dialpad, appreciating quick resolutions and effective communication for their issues. - Users value the **transcription and CRM integration** features of Dialpad Support, enhancing efficiency in client communications. - Users appreciate the **quick response times** of Dialpad Support, effectively addressing issues with prompt assistance. **Cons:** - Users find the **poor customer support** of Dialpad Support time-consuming and often unhelpful in resolving issues. - Users experience **call connection delays** and find reporting and app functionality lacking, impacting their overall experience. - Users are frustrated with the **delayed support** , making urgent assistance difficult to obtain when needed most. - Users experience **dialer issues** including delays, call queue inaccuracies, and challenges with reporting and app utilization. - Users experience frustratingly **long wait times** for responses, especially during peak hours, hindering quick resolutions. #### What Are Recent G2 Reviews of Dialpad Support? **"[Easy Setup, Fair Pricing, and Solid Integrations with Halo PSA and Slack](https://www.g2.com/survey_responses/dialpad-support-review-12836209)"** **Rating:** 5.0/5.0 stars *— Christopher R.* [Read full review](https://www.g2.com/survey_responses/dialpad-support-review-12836209) --- **"[Dialpad Updated Review](https://www.g2.com/survey_responses/dialpad-support-review-10344582)"** **Rating:** 5.0/5.0 stars *— Mohammed P.* [Read full review](https://www.g2.com/survey_responses/dialpad-support-review-10344582) --- #### What Are G2 Users Discussing About Dialpad Support? - [What is Dialpad Sell used for?](https://www.g2.com/discussions/what-is-dialpad-sell-used-for) - [What is Dialpad Contact Center used for?](https://www.g2.com/discussions/what-is-dialpad-contact-center-used-for) - 1 comment ### 16. [Salesmsg](https://www.g2.com/products/salesmsg/reviews) 𝗦𝗮𝗹𝗲𝘀𝗺𝘀𝗴 𝗶𝘀 𝘁𝗵𝗲 𝗰𝗼𝗻𝘃𝗲𝗿𝘀𝗮𝘁𝗶𝗼𝗻 𝗽𝗹𝗮𝘁𝗳𝗼𝗿𝗺 𝘁𝗵𝗮𝘁 𝗺𝗮𝗸𝗲𝘀 𝗲𝘃𝗲𝗿𝘆 𝗰𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗶𝗻𝘁𝗲𝗿𝗮𝗰𝘁𝗶𝗼𝗻 𝘃𝗶𝘀𝗶𝗯𝗹𝗲, 𝘁𝗿𝗮𝗰𝗸𝗮𝗯𝗹𝗲, 𝗮𝗻𝗱 𝗽𝗿𝗼𝗳𝗲𝘀𝘀𝗶𝗼𝗻𝗮𝗹: 𝗳𝗿𝗼𝗺 𝘁𝗵𝗲 𝗳𝗶𝗿𝘀𝘁 𝘁𝗲𝘅𝘁 𝘁𝗼 𝗮 𝗹𝗶𝗳𝗲𝗹𝗼𝗻𝗴 𝗰𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗿𝗲𝗹𝗮𝘁𝗶𝗼𝗻𝘀𝗵𝗶𝗽. Sales closes faster when every lead gets a response in under 60 seconds. Marketing runs SMS campaigns that actually get read, with a 98% open rate. Support handles more conversations without adding headcount. AI Agents work across every team and every stage of the funnel, responding, qualifying, routing, and following up automatically. It runs inside your CRM. Every text and call logs to the contact record automatically. Your team stays accountable and every manager sees exactly what's happening. What Salesmsg can do for your team: • Sales: automated first response, shared inbox, full rep visibility • Marketing: broadcasts, segmented campaigns, CRM-triggered sequences • Support: AI Agents that handle inbound 24/7, escalate when needed Real Results: • Cut daily recruiting work from 4 hours to 30 minutes with AI qualification • Dropped average lead response time from 27 to 21 minutes • Grew reps hitting quota from 3 to 13 after adding conversation visibility • 88% lift in response rate with AI Agents vs. manual follow-up Real conversations. Real results. That's how your team builds lasting customer relationships with Salesmsg. **Average Rating:** 4.7/5.0 **Total Reviews:** 401 **How Do G2 Users Rate Salesmsg?** - **Has the product been a good partner in doing business?:** 9.6/10 (Category avg: 9.1/10) **Who Is the Company Behind Salesmsg?** - **Seller:** [Salesmsg](https://www.g2.com/sellers/salesmsg) - **Company Website:** https://www.SalesMessage.com - **Year Founded:** 2017 - **HQ Location:** Delray Beach, FL - **Twitter:** @salesmsg (148 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/salesmsg/ (44 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Owner, Sales - **Top Industries:** Health, Wellness and Fitness, Real Estate - **Company Size:** 68% Small-Business, 27% Mid-Market #### What Are Salesmsg's Pros and Cons? **Pros:** - Ease of Use (141 reviews) - Easy Communication (74 reviews) - Easy Integration (66 reviews) - Integrations (61 reviews) - Customer Support (55 reviews) **Cons:** - Missing Features (25 reviews) - Messaging Issues (22 reviews) - Sending Issues (17 reviews) - SMS Issues (17 reviews) - Slow Loading (16 reviews) ### What Do G2 Reviewers Say About Salesmsg? *AI-generated summary from verified user reviews* **Pros:** - Users praise the **ease of use** of Salesmsg, finding it intuitive and convenient for patient communication. - Users find Salesmsg to facilitate **easy communication** , allowing effective interaction without disturbing patients too much. - Users value the **easy integration** with HubSpot, enhancing communication and workflow efficiency in their sales processes. - Users value the **seamless integration** of Salesmsg with HubSpot, enhancing communication and support efficiency. - Users value the **responsive customer support** of Salesmsg, enhancing their overall experience and resolution of issues. **Cons:** - Users desire a **dark mode** and the ability to upload **large images** , noting these missing features improve usability. - Users experience **messaging issues** with delivery and limitations, impacting their overall texting experience. - Users experience **sending issues** with blank panels and lack of feedback on message delivery, impacting usability. - Users report **SMS delivery issues** that can delay message viewing and cause unexpected calls during outgoing texts. - Users find the **slow loading** of the mobile app frustrating, often leading to reliance on the desktop version. #### What Are Recent G2 Reviews of Salesmsg? **"[Salesmsg’s Intuitive Interface Makes Getting Started Effortless](https://www.g2.com/survey_responses/salesmsg-review-12949481)"** **Rating:** 4.0/5.0 stars *— Hannah G.* [Read full review](https://www.g2.com/survey_responses/salesmsg-review-12949481) --- **"[Easy-to-Navigate Platform with Regular Updates and Standout Support](https://www.g2.com/survey_responses/salesmsg-review-12509445)"** **Rating:** 5.0/5.0 stars *— Verified User in Retail* [Read full review](https://www.g2.com/survey_responses/salesmsg-review-12509445) --- #### What Are G2 Users Discussing About Salesmsg? - [What is Salesmsg used for?](https://www.g2.com/discussions/what-is-salesmsg-used-for) ### 17. [MightyCall](https://www.g2.com/products/mightycall/reviews) MightyCall combines professional call center software with user-friendly features designed for small and medium-sized businesses. Our cloud-based system requires no hardware, providing powerful functionality with simplicity. With the best UI in the industry, MightyCall enables SMBs to manage their setup easily without losing the quality and range of enterprise-level features. Set up - Enjoy the simple setup process with our intuitive flowchart. Communicate - Manage the flow of both incoming and
outbound calls and increase your team’s
productivity. Collaborate - Track performance and route calls to your team members based on their roles and knowledge. Reach out - Reach more targeted contacts with the auto dialer and improve engagement rates. Supervise - Train and supervise agents in real-time
and obtain precise performance data. Experience our top-rated customer support and free live onboarding sessions designed to maximize your system's potential in the shortest amount of time. **Average Rating:** 4.4/5.0 **Total Reviews:** 336 **How Do G2 Users Rate MightyCall?** - **Has the product been a good partner in doing business?:** 9.1/10 (Category avg: 9.1/10) - **Call Routing:** 8.6/10 (Category avg: 8.9/10) - **Performance Evaluation:** 8.5/10 (Category avg: 8.6/10) - **Call Monitoring:** 8.5/10 (Category avg: 8.8/10) **Who Is the Company Behind MightyCall?** - **Seller:** [MightyCall](https://www.g2.com/sellers/mightycall) - **Company Website:** https://www.mightycall.com - **Year Founded:** 2013 - **HQ Location:** San Francisco Bay Area, CA - **Twitter:** @MightyCall (1,499 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/mightycall/about (54 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Owner, CEO - **Top Industries:** Real Estate, Marketing and Advertising - **Company Size:** 90% Small-Business, 7% Mid-Market #### What Are MightyCall's Pros and Cons? **Pros:** - Ease of Use (54 reviews) - Customer Support (43 reviews) - Helpful (35 reviews) - Reliability (29 reviews) - Customer Service (27 reviews) **Cons:** - Number Issues (14 reviews) - Call Issues (13 reviews) - Complexity (13 reviews) - Connection Issues (13 reviews) - Missed Calls (10 reviews) ### What Do G2 Reviewers Say About MightyCall? *AI-generated summary from verified user reviews* **Pros:** - Users find MightyCall to be an **incredibly intuitive** solution, facilitating easy management of communications and enhancing productivity. - Users commend MightyCall's **exceptional customer support** , highlighting their responsiveness and helpfulness for small businesses' needs. - Users highlight the **exceptional support** from MightyCall, which simplifies the setup for small businesses with unique needs. - Users highlight the **reliability** of MightyCall, praising its consistent call quality and user-friendly interface for effective communication. - Users praise the **exceptional customer service** of MightyCall, noting their responsiveness and helpfulness during the setup process. **Cons:** - Users face **number issues** with MightyCall, finding the line requirements and limitations inconvenient for smaller businesses. - Users often experience **dropped call issues** with MightyCall, leading to frustration during communications. - Users find the **complexity of the IVR setup** and overall interface hinders effective usage of MightyCall. - Users experience frequent **connection issues** with MightyCall, including dropped calls and unreliability with IP addresses. - Users face issues with **missed calls** due to inconsistent service, leading to frequent disruptions and frustration. #### What Are Recent G2 Reviews of MightyCall? **"[Seamless Setup and Cost-Effective Solution](https://www.g2.com/survey_responses/mightycall-review-13078323)"** **Rating:** 5.0/5.0 stars *— Lora A.* [Read full review](https://www.g2.com/survey_responses/mightycall-review-13078323) --- **"[Empowers Small Teams with Powerful Call Management](https://www.g2.com/survey_responses/mightycall-review-12833548)"** **Rating:** 4.0/5.0 stars *— Sandy B.* [Read full review](https://www.g2.com/survey_responses/mightycall-review-12833548) --- #### What Are G2 Users Discussing About MightyCall? - [What is MightyCall used for?](https://www.g2.com/discussions/what-is-mightycall-used-for) - 1 comment, 2 upvotes ### 18. [CallTools](https://www.g2.com/products/calltools/reviews) CallTools.com Predictive Dialer is a type of telecommunications software solution designed to enhance the efficiency of outbound calling for businesses. This tool automates the dialing process, allowing agents to focus on conversations rather than manual dialing, thereby increasing productivity and optimizing call volume. By utilizing advanced algorithms, the predictive dialer anticipates when agents will be available to take calls, ensuring that they are connected to prospects at the right time. This solution is particularly beneficial for call centers, sales teams, and any organization that relies on high-volume outbound communication. The target audience includes business owners and managers who seek to maximize their team's efficiency and improve overall operational performance. Specific use cases range from telemarketing campaigns to customer follow-ups, where timely and effective communication is crucial for success. Key features of the CallTools.com Predictive Dialer include its ability to handle multiple lines simultaneously, real-time analytics, and seamless integration with customer relationship management (CRM) systems. The predictive dialing technology minimizes downtime by reducing the time agents spend waiting between calls. Additionally, the software offers customizable settings that allow users to adjust dialing modes based on their specific needs, ensuring that the solution can adapt to various business environments. One of the standout benefits of this predictive dialer is its commitment to customer support. CallTools.com prides itself on providing in-house assistance, ensuring that users can receive prompt help when needed. This level of support not only helps in troubleshooting issues but also fosters a sense of partnership between the service provider and its clients. By prioritizing user experience and operational efficiency, CallTools.com enables businesses to make the most of their time and resources. Overall, the CallTools.com Predictive Dialer stands out in the telecommunications software category by combining sophisticated technology with dedicated customer service. Now with unlimited minutes, both inbound and outbound. It empowers businesses to streamline their outbound calling processes, ultimately leading to improved engagement with prospects and higher conversion rates. This solution is designed for those who recognize the value of their time and seek to enhance their communication strategies effectively. **Average Rating:** 4.8/5.0 **Total Reviews:** 75 **How Do G2 Users Rate CallTools?** - **Has the product been a good partner in doing business?:** 9.6/10 (Category avg: 9.1/10) - **Call Routing:** 10.0/10 (Category avg: 8.9/10) - **Performance Evaluation:** 10.0/10 (Category avg: 8.6/10) - **Call Monitoring:** 10.0/10 (Category avg: 8.8/10) **Who Is the Company Behind CallTools?** - **Seller:** [Call Tools](https://www.g2.com/sellers/call-tools) - **Company Website:** https://calltools.com - **Year Founded:** 2015 - **HQ Location:** Irvine, CA - **Twitter:** @CallTools (301 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/6383082/ (34 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** CEO - **Top Industries:** Real Estate, Financial Services - **Company Size:** 84% Small-Business, 13% Mid-Market #### What Are CallTools's Pros and Cons? **Pros:** - Customer Support (11 reviews) - Ease of Use (9 reviews) - Helpful (8 reviews) - Features (4 reviews) - Intuitive (4 reviews) **Cons:** - Expensive (3 reviews) - Learning Curve (3 reviews) - High Cost (2 reviews) - Complex Processes (1 reviews) - Dialer Limitations (1 reviews) ### What Do G2 Reviewers Say About CallTools? *AI-generated summary from verified user reviews* **Pros:** - Users commend the **top-notch customer support** of CallTools for its promptness and helpfulness during onboarding. - Users praise the **ease of use** of CallTools, enabling quick setup and efficient dialing without extensive training. - Users appreciate the **prompt and knowledgeable support** of CallTools, enhancing their overall experience and productivity. - Users value the **fast and intuitive features** of CallTools, enhancing productivity and simplifying high-volume calling tasks. - Users praise CallTools for its **intuitive design** , enabling quick setup and efficient dialing for increased productivity. **Cons:** - Users note that while CallTools is effective, the service is **expensive** , making it a significant investment. - Users find the **learning curve overwhelming** , especially during early stages, despite helpful onboarding for non-tech savvy individuals. - Users note the **high cost** of CallTools, but believe it’s worth the investment for quality performance. - Users find the **onboarding process complex** , sometimes wasting time but beneficial for less tech-savvy individuals. - Users find the **dialer limitations** frustrating due to delays between calls, impacting their efficiency. #### What Are Recent G2 Reviews of CallTools? **"[CallTools Live Filtering and Outstanding Support Streamline Our Calling Operations](https://www.g2.com/survey_responses/calltools-review-12443012)"** **Rating:** 5.0/5.0 stars *— Florence d.* [Read full review](https://www.g2.com/survey_responses/calltools-review-12443012) --- **"[Phenomenal Support—Issues Resolved in Minutes](https://www.g2.com/survey_responses/calltools-review-12511203)"** **Rating:** 4.0/5.0 stars *— Brady M.* [Read full review](https://www.g2.com/survey_responses/calltools-review-12511203) --- #### What Are G2 Users Discussing About CallTools? - [How do I recycle lists in CallTools?](https://www.g2.com/discussions/how-do-i-recycle-lists-in-calltools) - [How do I import contacts into CallTools?](https://www.g2.com/discussions/how-do-i-import-contacts-into-calltools) - [How do you use CallTools?](https://www.g2.com/discussions/how-do-you-use-calltools) - [How much is CallTools monthly?](https://www.g2.com/discussions/how-much-is-calltools-monthly) ### 19. [3CX](https://www.g2.com/products/3cx/reviews) 3CX is a business communications system that replaces traditional PBXs. Offering one all encompassing solution for calls, video conferencing, live chat and messaging. It's open standard, meaning you can use it with any IP Phone or SIP trunk provider. Built for remote working and mobility through its apps for Android, iOS and the Web. This award-winning software innovates business connectivity and collaboration. enabling companies of all sizes to cut telco costs, boost employee productivity, and enhance customer experience. Benefits: Easy to install and manage; Low cost to buy and maintain. Available on-premise or hosted. **Average Rating:** 4.4/5.0 **Total Reviews:** 431 **How Do G2 Users Rate 3CX?** - **Has the product been a good partner in doing business?:** 8.6/10 (Category avg: 9.1/10) - **Call Routing:** 8.8/10 (Category avg: 8.9/10) - **Performance Evaluation:** 8.7/10 (Category avg: 8.6/10) - **Call Monitoring:** 9.2/10 (Category avg: 8.8/10) **Who Is the Company Behind 3CX?** - **Seller:** [3CX](https://www.g2.com/sellers/3cx) - **Company Website:** https://www.3cx.com - **Year Founded:** 2005 - **HQ Location:** Nicosia - **Twitter:** @3CX (30,475 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/1021704/ (183 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** IT Manager, President - **Top Industries:** Information Technology and Services, Telecommunications - **Company Size:** 50% Mid-Market, 43% Small-Business #### What Are 3CX's Pros and Cons? **Pros:** - Ease of Use (42 reviews) - Reliability (31 reviews) - Flexibility (23 reviews) - Features (22 reviews) - Easy Setup (21 reviews) **Cons:** - Complex Processes (11 reviews) - Difficult Configuration (10 reviews) - Learning Curve (10 reviews) - Limited Features (10 reviews) - Expensive (9 reviews) ### What Do G2 Reviewers Say About 3CX? *AI-generated summary from verified user reviews* **Pros:** - Users love the **ease of use** of 3CX, which simplifies communication and enhances efficiency across devices. - Users value the **reliability** of 3CX, ensuring seamless communication without missing calls and excellent support when needed. - Users value the **flexibility** of 3CX, benefiting from seamless communication across various platforms and devices. - Users love the **seamless communication and reliability** of 3CX, enhancing productivity and enabling easy connectivity. - Users commend the **easy setup** of 3CX, enabling quick deployment and immediate use for communication needs. **Cons:** - Users find 3CX's **complex processes** challenging, especially for non-technical administrators needing extensive configuration support. - Users report that **difficult configuration** processes can hinder usability for non-technical administrators, complicating management tasks. - Users find the **learning curve challenging** , with some configurations taking time and requiring technical support to manage effectively. - Users are frustrated by **limited features** and missing reports, impacting the overall utility of 3CX. - Users find 3CX to be **expensive** , especially non-profits seeking more affordable pricing options for their organizations. #### What Are Recent G2 Reviews of 3CX? **"[Easy Setup, Flexible SIP Trunk Extensions, and Strong Business Messaging](https://www.g2.com/survey_responses/3cx-review-12707768)"** **Rating:** 4.5/5.0 stars *— Matthew W.* [Read full review](https://www.g2.com/survey_responses/3cx-review-12707768) --- **"[Unmatched Value: 3CX’s Feature-Rich PBX That Just Works](https://www.g2.com/survey_responses/3cx-review-5362484)"** **Rating:** 5.0/5.0 stars *— Dan K.* [Read full review](https://www.g2.com/survey_responses/3cx-review-5362484) --- #### What Are G2 Users Discussing About 3CX? - [What is 3CX used for?](https://www.g2.com/discussions/what-is-3cx-used-for) - 1 comment, 1 upvote ### 20. [MCUBE Cloud Contact Center Solutions](https://www.g2.com/products/mcube-cloud-contact-center-solutions/reviews) MCUBE is a leading cloud telephony and AI-powered communication platform designed to help businesses streamline customer engagement, enhance support efficiency, and scale operations effortlessly. By integrating voice bots, IVR systems, auto-dialers, and AI-driven call analytics, MCUBE empowers organizations to manage all customer interactions from a single platform. Our solution is trusted by companies across industries to: Automate routine calls and inquiries with intelligent voice bots. Improve customer support response times through seamless cloud telephony integration. Gain actionable insights from call data to enhance business decisions. Scale effortlessly without the need for expensive on-premise infrastructure. Whether you’re a small business seeking efficient customer engagement or an enterprise aiming for advanced conversational AI capabilities, mCUBE provides a flexible, reliable, and secure cloud communication solution to meet your needs. Key Features: AI-powered voice and chatbots Cloud IVR and auto-dialer systems Call tracking and analytics Seamless CRM integrations Multi-channel communication support Mission: To simplify communication for businesses in India and globally, enabling seamless interactions with customers while reducing operational complexity and costs. **Average Rating:** 4.7/5.0 **Total Reviews:** 21 **How Do G2 Users Rate MCUBE Cloud Contact Center Solutions?** - **Has the product been a good partner in doing business?:** 8.6/10 (Category avg: 9.1/10) - **Call Routing:** 9.2/10 (Category avg: 8.9/10) - **Performance Evaluation:** 9.2/10 (Category avg: 8.6/10) - **Call Monitoring:** 9.7/10 (Category avg: 8.8/10) **Who Is the Company Behind MCUBE Cloud Contact Center Solutions?** - **Seller:** [MCUBE](https://www.g2.com/sellers/mcube-4a8e04c2-b29e-4cf4-b2c6-91a13e432483) - **Year Founded:** 2006 - **HQ Location:** Bangalore, IN - **Twitter:** @MCUBE1234 (137 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/vmc-mcube/ (104 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Real Estate - **Company Size:** 50% Small-Business, 45% Mid-Market #### What Are MCUBE Cloud Contact Center Solutions's Pros and Cons? **Pros:** - CRM Integration (2 reviews) - Call Quality (1 reviews) - Dashboard Usability (1 reviews) - Ease of Use (1 reviews) - Easy Integrations (1 reviews) ### What Do G2 Reviewers Say About MCUBE Cloud Contact Center Solutions? *AI-generated summary from verified user reviews* **Pros:** - Users value the **smooth CRM integration** with MCUBE, enhancing overall efficiency and user experience. - Users praise the **clear call quality** of MCUBE Cloud Contact Center, enhancing communication effectiveness and user satisfaction. - Users value the **real-time tracking** provided by the live dashboard, enhancing team management and call clarity. - Users commend the **ease of use** of MCUBE, appreciating its reliable call quality and smooth CRM integration. - Users appreciate the **easy integrations** of MCUBE, benefiting from a unified platform for various communication solutions. #### What Are Recent G2 Reviews of MCUBE Cloud Contact Center Solutions? **"[Seamless Communication with Exceptional Support](https://www.g2.com/survey_responses/mcube-cloud-contact-center-solutions-review-12566728)"** **Rating:** 5.0/5.0 stars *— Richard M.* [Read full review](https://www.g2.com/survey_responses/mcube-cloud-contact-center-solutions-review-12566728) --- **"[Reliable, Easy-to-Use Call Management with Great Reporting and Support](https://www.g2.com/survey_responses/mcube-cloud-contact-center-solutions-review-12468292)"** **Rating:** 5.0/5.0 stars *— Amit S.* [Read full review](https://www.g2.com/survey_responses/mcube-cloud-contact-center-solutions-review-12468292) --- ### 21. [3CLogic Cloud Call Center](https://www.g2.com/products/3clogic-cloud-call-center/reviews) 3CLogic transforms customer and employee experiences with its patented and award-winning AI-powered cloud contact center solutions purpose-built to enhance today's leading CRM and Customer Service Management platforms (i.e.: ServiceNow, SAP, Salesforce, etc.). Globally available and leveraged by the world's leading brands, its offerings empower enterprise organizations with innovative capabilities, such as intelligent self-service, Generative AI, Conversational AI, agent automation & coaching, and AI-powered sentiment analytics — all designed to lower operational costs, maximize ROI, and deliver better, faster, and more personalized interactions for IT, employee, and customer service. Built on Amazon Web Services (AWS), the solution delivers highly-available, flexible, and secure (i.e.: ISO 27001, SOC 2, HIPPA, GDPR, etc.) services with various deployment models available (i.e.: Total Cloud, Hybrid Cloud, etc.) to meet the varying needs of enterprise businesses. With 3CLogic, organizations improve automation & self-service, change control, agent productivity (ie: Sales, Help Desk, Customer Support, HR, etc.), and administrative visibility into what drives successful CX and EX outcomes. 3CLogic — reimagining customer and employee experiences so you don’t have to. **Average Rating:** 4.5/5.0 **Total Reviews:** 48 **How Do G2 Users Rate 3CLogic Cloud Call Center?** - **Has the product been a good partner in doing business?:** 9.3/10 (Category avg: 9.1/10) - **Call Routing:** 9.5/10 (Category avg: 8.9/10) - **Performance Evaluation:** 9.6/10 (Category avg: 8.6/10) - **Call Monitoring:** 9.8/10 (Category avg: 8.8/10) **Who Is the Company Behind 3CLogic Cloud Call Center?** - **Seller:** [3CLogic](https://www.g2.com/sellers/3clogic) - **Year Founded:** 2005 - **HQ Location:** Rockville, Maryland - **Twitter:** @3CLogic (1,966 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/61895/ (180 employees on LinkedIn®) - **Phone:** 800 350 8656 **Who Uses This Product?** - **Top Industries:** Information Technology and Services - **Company Size:** 44% Enterprise, 32% Mid-Market #### What Are 3CLogic Cloud Call Center's Pros and Cons? **Pros:** - Customer Support (7 reviews) - Helpful (6 reviews) - Positive Experience (6 reviews) - Efficiency (5 reviews) - Response Time (5 reviews) **Cons:** - Limited Customization (3 reviews) - Connection Issues (2 reviews) - Lack of Customization (2 reviews) - Learning Curve (2 reviews) - Missing Features (2 reviews) ### What Do G2 Reviewers Say About 3CLogic Cloud Call Center? *AI-generated summary from verified user reviews* **Pros:** - Users value the **exceptional customer support** from 3CLogic, noting their responsiveness and commitment to success. - Users commend 3CLogic for their **exceptional support and responsiveness** , enhancing reliability and collaboration throughout our partnership. - Users commend the **exceptional support** from 3CLogic, highlighting their commitment and responsiveness in addressing our needs. - Users commend the **efficiency** of 3CLogic, appreciating their quick resolutions and reliable support during critical situations. - Users commend the **rapid response time** of 3CLogic, ensuring timely resolutions and confidence in their support team. **Cons:** - Users feel frustrated by the **limited customization options** , particularly for dashboards and feature accessibility in 3CLogic. - Users face occasional **connection issues** primarily due to network compatibility, impacting overall call quality and stability. - Users desire more **customization options** for dashboards, finding the current setup restrictive despite responsive support. - Users note a **steep learning curve** for new users, necessitating additional training and support for effective use. - Users find it frustrating that **missing features** require requests for activation, impacting the overall functionality and experience. #### What Are Recent G2 Reviews of 3CLogic Cloud Call Center? **"[Partnering with 3CLogic has been a truly positive experience.](https://www.g2.com/survey_responses/3clogic-cloud-call-center-review-11664080)"** **Rating:** 5.0/5.0 stars *— Timothy J.* [Read full review](https://www.g2.com/survey_responses/3clogic-cloud-call-center-review-11664080) --- **"[Always available and dependable](https://www.g2.com/survey_responses/3clogic-cloud-call-center-review-12505516)"** **Rating:** 5.0/5.0 stars *— Verified User in Retail* [Read full review](https://www.g2.com/survey_responses/3clogic-cloud-call-center-review-12505516) --- #### What Are G2 Users Discussing About 3CLogic Cloud Call Center? - [What is 3CLogic Cloud Call Center used for?](https://www.g2.com/discussions/what-is-3clogic-cloud-call-center-used-for) ### 22. [Aloware](https://www.g2.com/products/aloware/reviews) Aloware is an AI-powered contact center platform specifically designed for sales and support teams that operate within a Customer Relationship Management (CRM) system. By integrating calling, SMS, AI voice agents, a power dialer, and automation into a single platform, Aloware enhances productivity for teams using popular CRMs like HubSpot, Salesforce, Pipedrive, Zoho, and GoHighLevel. This comprehensive solution allows representatives to focus on selling rather than getting bogged down with administrative tasks like logging calls or chasing missed leads. Targeting a diverse range of industries, Aloware is utilized by over 1,000 teams across sectors such as SaaS, real estate, insurance, financial services, staffing, solar, home services, and legal. The platform is particularly beneficial for teams with 10 to 500 seats, especially those transitioning from basic calling solutions like Kixie, Aircall, JustCall, Dialpad, and RingCentral. These teams often seek a more robust system that combines AI capabilities, CRM depth, and compliance features, which Aloware provides seamlessly. What sets Aloware apart from its competitors is its unique "pickup stack." This includes features like NumberGuard, which monitors caller ID reputation in real-time; Branded Calling, which displays the company name and logo on the recipient's screen; and Local Presence, which automatically matches area codes. While many competitors may offer one of these features, Aloware integrates all three, enhancing the chances of successful connections. Additionally, Aloware's native CRM intelligence ensures that every interaction—be it a call, text, or voicemail—is automatically logged to the appropriate contact, deal, and pipeline stage, significantly reducing the time reps spend on CRM administration. Aloware also leverages AI throughout the entire sales cycle. The platform includes AI Voice Agents that can manage inbound qualification and booking around the clock, while the AloAi Text Bot qualifies leads via SMS. The Power Dialer efficiently sequences through CRM lists, and AI Call Summaries, sentiment analysis, and trending topics are automatically recorded and integrated back into the CRM after each conversation. This eliminates the need for separate AI vendors or additional engineering resources, streamlining the entire process. Compliance is another critical aspect of Aloware's offering. The platform manages A2P 10DLC registration, is SOC 2 certified, and includes features like PII redaction in transcripts and Do Not Contact (DNC) management, ensuring that compliance challenges that often hinder deployments with other vendors are effectively handled. With pricing starting at $30 per agent per month, Aloware provides a scalable solution for teams looking to enhance their sales and support capabilities while maintaining compliance and efficiency. **Average Rating:** 4.1/5.0 **Total Reviews:** 817 **How Do G2 Users Rate Aloware?** - **Has the product been a good partner in doing business?:** 9.0/10 (Category avg: 9.1/10) - **Call Routing:** 7.7/10 (Category avg: 8.9/10) - **Performance Evaluation:** 8.1/10 (Category avg: 8.6/10) - **Call Monitoring:** 8.4/10 (Category avg: 8.8/10) **Who Is the Company Behind Aloware?** - **Seller:** [Aloware](https://www.g2.com/sellers/aloware) - **Company Website:** https://aloware.com - **Year Founded:** 2017 - **HQ Location:** Los Angeles, California - **Twitter:** @alowaretalk (392 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/18504566/ (86 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Account Executive, National Account Executive - **Top Industries:** Computer Software, Marketing and Advertising - **Company Size:** 51% Small-Business, 48% Mid-Market #### What Are Aloware's Pros and Cons? **Pros:** - Ease of Use (126 reviews) - Helpful (84 reviews) - User-Friendly (68 reviews) - Time-saving (63 reviews) - Integrations (62 reviews) **Cons:** - Call Issues (90 reviews) - Slow Performance (51 reviews) - Slow Loading (50 reviews) - Software Glitches (46 reviews) - Software Bugs (42 reviews) ### What Do G2 Reviewers Say About Aloware? *AI-generated summary from verified user reviews* **Pros:** - Users love the **ease of use** of Aloware, benefiting from its user-friendly interface and seamless CRM integration. - Users value the **helpful customer support** of Aloware, ensuring swift assistance and a frustration-free experience. - Users appreciate the **user-friendly interface** of Aloware, making it easy to navigate and integrate with CRM platforms. - Users value the **time-saving capabilities** of Aloware, enjoying effortless SMS outreach and efficient lead management. - Users love the **seamless integrations** with tools like HubSpot, enhancing communication and overall efficiency. **Cons:** - Users face **call issues** with Aloware, experiencing interference, lags, and app freezes during outbound calls. - Users report **slow performance** with Aloware, facing delays and glitches that hinder effective communication. - Users experience **slow loading times** with Aloware, affecting the responsiveness and efficiency of the app. - Users experience **software glitches** that hinder performance, causing frustration with response times and message delivery. - Users are frustrated by **software bugs** causing glitches and slow responses, impacting overall functionality and experience. #### What Are Recent G2 Reviews of Aloware? **"[Great VM and SMS Templates with Smooth HubSpot Integration](https://www.g2.com/survey_responses/aloware-review-12862372)"** **Rating:** 4.0/5.0 stars *— Randy S.* [Read full review](https://www.g2.com/survey_responses/aloware-review-12862372) --- **"[Review](https://www.g2.com/survey_responses/aloware-review-12880526)"** **Rating:** 4.5/5.0 stars *— Verified User in Financial Services* [Read full review](https://www.g2.com/survey_responses/aloware-review-12880526) --- #### What Are G2 Users Discussing About Aloware? - [What is Aloware used for?](https://www.g2.com/discussions/what-is-aloware-used-for) ### 23. [Webex Contact Center](https://www.g2.com/products/webex-contact-center/reviews) Webex Contact Center is a cloud-based contact center platform that enables businesses to connect customer experiences across all of the ways customers want to engage - proactive messaging, self-service, and human-assisted engagement. With broad channel support, Webex Contact Center allows customers to communicate in their individual channel of choice - whether that is voice, text, email, social messaging, or more, and ensures that agents have context and intelligence across the entire customer journey. **Average Rating:** 4.4/5.0 **Total Reviews:** 153 **How Do G2 Users Rate Webex Contact Center?** - **Has the product been a good partner in doing business?:** 8.8/10 (Category avg: 9.1/10) - **Call Routing:** 8.8/10 (Category avg: 8.9/10) - **Performance Evaluation:** 8.9/10 (Category avg: 8.6/10) - **Call Monitoring:** 8.9/10 (Category avg: 8.8/10) **Who Is the Company Behind Webex Contact Center?** - **Seller:** [Cisco](https://www.g2.com/sellers/cisco) - **Company Website:** https://www.cisco.com - **Year Founded:** 1984 - **HQ Location:** San Jose, CA - **Twitter:** @Cisco (720,366 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/cisco/ (95,545 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Information Technology and Services, Consumer Services - **Company Size:** 44% Mid-Market, 34% Enterprise #### What Are Webex Contact Center's Pros and Cons? **Pros:** - Features (19 reviews) - Ease of Use (18 reviews) - Call Management (11 reviews) - Efficiency (9 reviews) - Integrations (9 reviews) **Cons:** - Integration Issues (5 reviews) - Limited Customization (4 reviews) - Poor Customer Support (4 reviews) - Slow Loading (4 reviews) - Complex Features (3 reviews) ### What Do G2 Reviewers Say About Webex Contact Center? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **comprehensive omni-channel support** of Webex Contact Center for seamless customer interactions across various platforms. - Users praise the **ease of use** of Webex Contact Center, highlighting its intuitive interface and seamless management. - Users praise the **excellent call quality** and features, making daily tasks efficient and manageable. - Users value the **efficiency** of Webex Contact Center, enjoying streamlined customer service and intuitive management features. - Users appreciate the **seamless omni-channel integration** of Webex Contact Center, enhancing customer service and interaction efficiency. **Cons:** - Users experience **integration issues** with Webex Contact Center, finding it disjointed and lacking seamless feature connectivity. - Users experience **limited customization** in Webex Contact Center, impacting adaptability to specific business needs and workflows. - Users often experience **poor customer support** , leading to delays and inconveniences in resolving issues promptly. - Users experience **slow loading times** and sluggish performance during high call volumes, affecting overall workflow efficiency. - Users find the **complex features** of Webex Contact Center challenging, making onboarding and customizations more difficult. #### What Are Recent G2 Reviews of Webex Contact Center? **"[User-Friendly and Insightful, Yet Slightly Laggy](https://www.g2.com/survey_responses/webex-contact-center-review-12626172)"** **Rating:** 5.0/5.0 stars *— Avijit S.* [Read full review](https://www.g2.com/survey_responses/webex-contact-center-review-12626172) --- **"[Exceptional Service and Intuitive Interface for Small Businesses](https://www.g2.com/survey_responses/webex-contact-center-review-12199580)"** **Rating:** 5.0/5.0 stars *— Aloin M.* [Read full review](https://www.g2.com/survey_responses/webex-contact-center-review-12199580) --- #### What Are G2 Users Discussing About Webex Contact Center? - [What improvements would you recommend for Webex Contact Center to better meet your customer service needs?](https://www.g2.com/discussions/what-improvements-would-you-recommend-for-webex-contact-center-to-better-meet-your-customer-service-needs) - 1 comment - [Does Webex contact center require a minimum number of agents?](https://www.g2.com/discussions/does-webex-contact-center-require-a-minimum-number-of-agents) - [What's new in Webex contact center?](https://www.g2.com/discussions/what-s-new-in-webex-contact-center) - [What is Webex contact Centre?](https://www.g2.com/discussions/what-is-webex-contact-centre) - 1 comment - [What are the core capabilities of Webex contact center Enterprise?](https://www.g2.com/discussions/what-are-the-core-capabilities-of-webex-contact-center-enterprise) ### 24. [Puzzel CX Platform](https://www.g2.com/products/puzzel-cx-platform/reviews) Puzzel is a leading European provider of cloud contact centre solutions, offering a customer-centric, AI-powered CX ecosystem designed to give organisations full control and visibility over the entire customer journey. In a world where contact centres face increasing pressure from agent attrition, rising customer expectations, and growing operational costs, many leaders find themselves stuck with outdated systems and disconnected tools. Puzzel changes that by: \* Unifying Processes \* Centralising Data \* Automating Routine Tasks \* Scaling Flexibly To meet modern customer service demands — helping CX teams deliver faster, more consistent, and more personalised support. Puzzel’s AI-driven platform brings together a powerful set of solutions, including a fully integrated: \* Omnichannel Cloud Contact Centre \* Conversational Intelligence to analyse customer interactions and uncover actionable insights \* Virtual Agents across - Chat - Email - Voice \* Workforce Management to optimise: - Scheduling - Forecasting - Agent engagement We believe in striking the right balance between smart technology and the human touch. Our solutions are built to empower CX teams with the right information, tools and support to work more efficiently, focus their time where it matters most: on the meaningful, high-value conversations that strengthen customer loyalty. With Puzzel, businesses can do more with less. Our customers reduce: \* Manual Admin \* Improve First-Contact Resolution \* Elevate Agent and Customer Experiences Organisations using Puzzel have reported up to 278% ROI, demonstrating the measurable value of smart, scalable, people-focused customer service. Hundreds of organisations across Europe rely on Puzzel to help them simplify operations, support their teams, and deliver better customer experiences every day. **Average Rating:** 4.6/5.0 **Total Reviews:** 151 **How Do G2 Users Rate Puzzel CX Platform?** - **Has the product been a good partner in doing business?:** 9.1/10 (Category avg: 9.1/10) - **Call Routing:** 8.5/10 (Category avg: 8.9/10) - **Performance Evaluation:** 7.0/10 (Category avg: 8.6/10) - **Call Monitoring:** 7.2/10 (Category avg: 8.8/10) **Who Is the Company Behind Puzzel CX Platform?** - **Seller:** [Puzzel](https://www.g2.com/sellers/puzzel) - **Company Website:** https://www.puzzel.com - **HQ Location:** Alna District, Oslo - **LinkedIn® Page:** https://www.linkedin.com/company/18006024 (345 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Telecommunications, Oil & Energy - **Company Size:** 51% Mid-Market, 24% Small-Business #### What Are Puzzel CX Platform's Pros and Cons? **Pros:** - Ease of Use (63 reviews) - Helpful (47 reviews) - Customer Support (46 reviews) - Efficiency (35 reviews) - User Interface (27 reviews) **Cons:** - Missing Features (14 reviews) - Limited Customization (13 reviews) - Complexity (9 reviews) - Learning Curve (9 reviews) - Poor Reporting (8 reviews) ### What Do G2 Reviewers Say About Puzzel CX Platform? *AI-generated summary from verified user reviews* **Pros:** - Users praise the **ease of use** of Puzzel CX Platform, highlighting its simple interface and user-friendly call management. - Users commend Puzzel CX Platform for its **reliable and flexible contact centre solution** , enhancing performance in regulated environments. - Users praise the **responsive customer support** from Puzzel, highlighting quick assistance that enhances their operational efficiency. - Users commend the **high efficiency** of Puzzel CX Platform, enabling effective management and insightful performance monitoring. - Users commend the **user-friendly interface** of Puzzel CX Platform, which effectively balances simplicity with robust functionality. **Cons:** - Users express concerns about **missing features** , including limited data insights and insufficient customization options for specific needs. - Users find the **limited customization** options restrict their data insights and affect overall platform effectiveness. - Users find the **complexity of setup and configuration** challenging, especially with permissions and reporting features. - Users find the **learning curve challenging** , requiring time to effectively utilize the Puzzel CX Platform's features. - Users find the **reporting capabilities inadequate** , requiring external tools for effective data analysis and custom reports. #### What Are Recent G2 Reviews of Puzzel CX Platform? **"[Puzzel: Rapid, flexible deployments that adapt to changing requirements](https://www.g2.com/survey_responses/puzzel-cx-platform-review-13048747)"** **Rating:** 4.5/5.0 stars *— Joe T.* [Read full review](https://www.g2.com/survey_responses/puzzel-cx-platform-review-13048747) --- **"[Comprehensive Platform with Room for Improvement](https://www.g2.com/survey_responses/puzzel-cx-platform-review-13062826)"** **Rating:** 4.0/5.0 stars *— Verified User* [Read full review](https://www.g2.com/survey_responses/puzzel-cx-platform-review-13062826) --- ### 25. [Avaya Contact Center](https://www.g2.com/products/avaya-contact-center/reviews) Avaya Contact Center is delivered through Avaya Infinity, a cloud-native platform designed to orchestrate seamless customer experiences across all channels. Built on a modern microservices architecture with open AI orchestration, Avaya Infinity enables organizations to intelligently manage voice, digital, email, and messaging interactions. It provides dynamic routing, AI-powered automation, and real-time orchestration—with the unique flexibility to deploy fully in the cloud, on-premises, or in a hybrid environment. Core Capabilities: Voice Handling: Intelligent routing, real-time transcription, smart-search call recording, noise cancellation, callback support, and browser-based WebRTC calling via OmniSDK. Digital Channels: Feature-rich web chat (read receipts, typing indicators, interactive buttons), Microsoft 365 email integration, and messaging across key consumer platforms. Workflow Orchestration: Low-code/no-code workflow design, AI-generated workflows, SLA-based dynamic queueing, and secure PCI execution to automate end-to-end customer journeys. Agent Desktop: A unified, browser-based client featuring seamless CRM integration, screenpops, click-to-dial, and customizable UI through Infinity Elements. Outbound Campaigns: Fully automated voice, SMS, and email outreach with Predictive, Progressive, and Preview dialing modes. Analytics & Reporting: Real-time dashboards, historical supervisor tools, and advanced business intelligence powered by a Databricks data lakehouse architecture. AI & Technology Foundation: Tandem Care (Agentic AI): Bespoke AI assistants that seamlessly collaborate with human agents, augmenting their capabilities to make them up to 10x more productive while preserving the human touch. Model Context Protocol (MCP): Enables open AI orchestration, allowing organizations to securely connect any AI model with internal tools and APIs without vendor lock-in. AI Performance Index (APIx): A comprehensive set of value-driven KPIs that measure the real-world impact and effectiveness of AI within your contact center. Flexible Deployment Models: Cloud: A fully managed, cloud-native platform delivering the complete Infinity capability set with zero on-premises infrastructure required. Hybrid: Combines cloud-hosted Infinity with existing on-premises infrastructure, allowing enterprises to protect legacy investments or sensitive data while adding modern digital capabilities. On-Premises: The full Infinity stack re-platformed to run in the customer's data center, designed for regulated industries with strict data sovereignty mandates. Key Benefits: True Omnichannel: Unbroken context and orchestration across voice, email, chat, SMS, and outbound touchpoints. Open Architecture: API-first design seamlessly integrates with any CRM, ERP, HRM, or back-office system. Operational Efficiency: Intelligent routing, automated workflows, and smart self-service dramatically reduce handle times and boost first-contact resolution. Continuous Innovation: A microservices foundation ensures zero-downtime upgrades and seamless scalability. Summary: Avaya Contact Center through Avaya Infinity serves mid-market to large enterprises seeking to modernize customer engagement without compromising on architectural control. It is ideal for organizations—particularly those in highly regulated industries—that require true omnichannel orchestration, advanced AI automation, and the flexibility to choose their exact deployment model. **Average Rating:** 4.1/5.0 **Total Reviews:** 153 **How Do G2 Users Rate Avaya Contact Center?** - **Has the product been a good partner in doing business?:** 7.9/10 (Category avg: 9.1/10) **Who Is the Company Behind Avaya Contact Center?** - **Seller:** [Avaya](https://www.g2.com/sellers/avaya) - **Year Founded:** 2000 - **HQ Location:** Morristown, NJ - **Twitter:** @Avaya (36,704 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/1494/ (11,775 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Telecom engineer - **Top Industries:** Telecommunications, Information Technology and Services - **Company Size:** 52% Enterprise, 34% Mid-Market #### What Are Avaya Contact Center's Pros and Cons? **Pros:** - Calling Features (2 reviews) - Analytics (1 reviews) - Call Quality (1 reviews) - Connectivity (1 reviews) - Ease of Use (1 reviews) **Cons:** - Complexity (1 reviews) - Customization Difficulty (1 reviews) - Difficult Implementation (1 reviews) - Difficult Setup (1 reviews) - Error Handling (1 reviews) ### What Do G2 Reviewers Say About Avaya Contact Center? *AI-generated summary from verified user reviews* **Pros:** - Users value the **robust calling features** of Avaya Contact Center, facilitating seamless inbound and outbound communications. - Users value the **strong analytics capabilities** of Avaya Contact Center for effective voice and reporting management. - Users appreciate the **call quality** of Avaya Contact Center, noting its strength in enterprise voice and reporting. - Users value the **seamless connectivity** of Avaya Contact Center, enabling efficient calls from anywhere. - Users appreciate the **ease of use** of Avaya Contact Center, benefiting from its straightforward features. **Cons:** - Users find the **complexity in deployment, configurations, and integrations** to be a significant challenge with Avaya Contact Center. - Users face **customization difficulties** with Avaya Contact Center, complicating deployment, configurations, and integrations. - Users often face **difficult implementation** challenges with Avaya Contact Center due to its complex deployment and integration processes. - Users find the **difficult setup** of Avaya Contact Center challenging due to complex deployment and configurations. - Users often experience **authentication errors and static line issues** that disrupt communication and efficiency. #### What Are Recent G2 Reviews of Avaya Contact Center? **"[Value for money](https://www.g2.com/survey_responses/avaya-contact-center-review-11691627)"** **Rating:** 5.0/5.0 stars *— Gandhi S.* [Read full review](https://www.g2.com/survey_responses/avaya-contact-center-review-11691627) --- **"[User-Friendly Platform, But Outdated Appearance](https://www.g2.com/survey_responses/avaya-contact-center-review-11822093)"** **Rating:** 4.0/5.0 stars *— Athena M.* [Read full review](https://www.g2.com/survey_responses/avaya-contact-center-review-11822093) --- ## What Is Call Center Infrastructure (CCI) Software? [Call & Contact Center Software](https://www.g2.com/categories/call-contact-center) ## What Software Categories Are Similar to Call Center Infrastructure (CCI) Software? - [Contact Center Software](https://www.g2.com/categories/contact-center) - [VoIP Providers](https://www.g2.com/categories/voip-providers) - [Auto Dialer Software](https://www.g2.com/categories/auto-dialer)