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Talkwalker by Hootsuite

By Hootsuite

4.3 out of 5 stars

How would you rate your experience with Talkwalker by Hootsuite?

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Talkwalker by Hootsuite Reviews & Product Details

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Value at a Glance

Averages based on real user reviews.

Time to Implement

1 month

Return on Investment

7 months

Talkwalker by Hootsuite Integrations

(2)
Integration information sourced from real user reviews.

Talkwalker by Hootsuite Media

Talkwalker by Hootsuite Demo - Analyze your brand campaigns and optimize performance
Analyze your brand campaigns and optimize performance
Talkwalker by Hootsuite Demo - Leverage artificial intelligence to identify key conversations
Talkwalker Conversation Clusters
Talkwalker by Hootsuite Demo - Customize your dashboards to your specific use cases
Customize your dashboards to your specific use cases
Talkwalker by Hootsuite Demo - Map your influencer networks around key topics
Map your influencer networks around key topics
Talkwalker by Hootsuite Demo - Word clouds - top expressions social listening
Word clouds - top expressions social listening
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Talkwalker by Hootsuite Reviews (136)

Reviews

Talkwalker by Hootsuite Reviews (136)

4.3
136 reviews

Pros & Cons

Generated from real user reviews
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Daisy K.
DK
Senior Social Media Analyst
Mid-Market (51-1000 emp.)
"Best social listening tool for brands, but maybe not for agencies"
What do you like best about Talkwalker by Hootsuite?

Talkwalker has some of the best visualizations of any social listening tool, as well as dashboard creation and curation. In recent years, Talkwalker's updates have improved and expanded on these visualizations to tell a compelling story about trending topics and sentiment. Review collected by and hosted on G2.com.

What do you dislike about Talkwalker by Hootsuite?

Talkwalker isn't without its glitches. Tagging in Talkwalker can be slow to update, without notifications when tagging is complete, and delays in updating new tags to the filters section. Review collected by and hosted on G2.com.

Verified User
C
Small-Business (50 or fewer emp.)
"Horrific and insulting Customer Service People"
What do you like best about Talkwalker by Hootsuite?

The realtime dashboards and report formats.

very flexible. Review collected by and hosted on G2.com.

What do you dislike about Talkwalker by Hootsuite?

the people there are clueless about their own product. Review collected by and hosted on G2.com.

Luis Enrique R.
LR
Content and Project Manager
Small-Business (50 or fewer emp.)
"Great for getting wordclouds and quick insights"
What do you like best about Talkwalker by Hootsuite?

The thing I like the most is Talkwalker's free search feature, that allows you to get quick insights from large sets of social data without having to pay the large sums that social listening tools usually cost. Review collected by and hosted on G2.com.

What do you dislike about Talkwalker by Hootsuite?

Having used other social monitoring tools like Brandwatch, Crimson Hexagon and Mention, I think that Talkwalker it's pretty similar to other tools and suffers from similar faults, like a steep learning curve. Review collected by and hosted on G2.com.

Sandino Angelo R.
SR
Analytics Director
Mid-Market (51-1000 emp.)
"Fairly robust social listening suite"
What do you like best about Talkwalker by Hootsuite?

Analytics-focused abilities. They took real care to provide meaningful ways of presenting the data that's available on social.

Robust visualization and drilldown capabilities make it easy to share the data to stakeholders internally and externally. Many visualizations are available for each widget, with thoughtful options such as applying log scaling to the data in cases of erratic charts. All of the visualization widgets are interactive and allow you to drilldown on sentiments and topics.

Dashboards are enjoyable to create and share, allowing for browser access. Report generation into PDF and Powerpoint formats are also appreciated.

Managing data and topics are also easy, there's a consistent query syntax that's used throughout the platform and can easily be used.

Documentation is also extensive in their help guides. Review collected by and hosted on G2.com.

What do you dislike about Talkwalker by Hootsuite?

It can still be rough around the edges. Some error messages are difficult to decode, but client success managers are very helpful. Review collected by and hosted on G2.com.

Jessie T.
JT
Digital Marketing Executive
Mid-Market (51-1000 emp.)
"Talkwalker is a comprehensive social listening tool"
What do you like best about Talkwalker by Hootsuite?

The tool is very flexible and comprehensive when it comes to social listening and crisis management. As the tool is so versatile, it does mean that you need to invest time in learning and getting used to it. However, once you have done that, you reap the benefits. The platform essentially responds to what you put into it so the more you time/effort you put into it, the more it gives you in return.

The dashboards, reports and alerts functionality have proved really useful, with the tool allowing us to set up and share the different reports with various stakeholders.

The customer support is excellent and my Customer Success Manager is very responsive. Review collected by and hosted on G2.com.

What do you dislike about Talkwalker by Hootsuite?

Our company name is quite generic, so our topics pull through some irrelevant mentions that we have to manually sort through (either by adding to our exclusions list or by deleting the mention). The tool is not quite intuitive enough to pre-empt which mentions are not relevant by deleting the mentions alone. Review collected by and hosted on G2.com.

Shivani K.
SK
Senior social insights analyst
Enterprise (> 1000 emp.)
"Best social insights tool"
What do you like best about Talkwalker by Hootsuite?

Amazing data coverage and great viz

Gives age and gender deets unlike Brandwatch

Allows to import external links to the tool (links that are not pulled by the tool) Review collected by and hosted on G2.com.

What do you dislike about Talkwalker by Hootsuite?

Poor experience and the tool is not user friendly at all Review collected by and hosted on G2.com.

Awais Ahmad G.
AG
Digital Executive
Mid-Market (51-1000 emp.)
"Best Social listening tool in market"
What do you like best about Talkwalker by Hootsuite?

Simple, accurate and valuable. All in one platform except for content management Review collected by and hosted on G2.com.

What do you dislike about Talkwalker by Hootsuite?

Nothing major. Overall its good if you need it for social listening activities Review collected by and hosted on G2.com.

Verified User in Public Relations and Communications
UP
Enterprise (> 1000 emp.)
"Empowering data-driven recommendations"
What do you like best about Talkwalker by Hootsuite?

The upsides of using Talkwalker include monitoring coverage in real-time, creating dashboards to track topics by a company or comparing them to competitors, the ability to arrange by engagement, reach, or date. Review collected by and hosted on G2.com.

What do you dislike about Talkwalker by Hootsuite?

I don't see any downsides to Talkwalker. Review collected by and hosted on G2.com.

Verified User in Non-Profit Organization Management
AN
Small-Business (50 or fewer emp.)
"Best in class social media listening"
What do you like best about Talkwalker by Hootsuite?

It's truly feature-rich and provides the best of everything. It probably does have features you may not have realized that you needed. It's a Lambo, so many different options. If you have questions, the service provided is amazing. Review collected by and hosted on G2.com.

What do you dislike about Talkwalker by Hootsuite?

It's an expensive car, or a space shuttle, it has so many features, you can get overwhelmed. It allows you to be overwhelmed, and you need to take time and learn about each option. Talkwalker has best in class support and training if you need it. Review collected by and hosted on G2.com.

EB
Social Media Manager
"A fantastic social listening tool"
What do you like best about Talkwalker by Hootsuite?

The reporting and analytics. These features have really helped us keep track of where our brand is being talked about online. Review collected by and hosted on G2.com.

What do you dislike about Talkwalker by Hootsuite?

It can be quite challenging to get to grips with if you are new to tools like this but the excellent customer service and training really helps. Review collected by and hosted on G2.com.

Pricing Insights

Averages based on real user reviews.

Time to Implement

1 month

Return on Investment

7 months

Average Discount

15%

Perceived Cost

$$$$$

How much does Talkwalker by Hootsuite cost?

Data powered by BetterCloud.

Estimated Price

$$k - $$k

Per Year

Based on data from 6 purchases.

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Talkwalker by Hootsuite Features
Report Customizability
Report Exporting
Scalability
Competitor Analysis
Follower Analysis
Post Performance
Social Measurement
Influencer Identification
Sentiment Analysis
Social Reporting