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Talkwalker by Hootsuite Reviews & Product Details

Talkwalker is the market-leading consumer intelligence company. We bring in data from 30+ social networks, 150 million websites, and 100 data partners for a truly unified view of consumers. Our platform incorporates five products for one seamless experience: Social Listening Social Benchmarking Media Monitoring Customer Feedback Analytics Audience Insights Blue Silk™ AI drives the magic of Talkwalker. It uses our NLP and Generative AI technology to enrich the data, categorize it fast, and surface the most actionable insights. Talkwalker is the platform of choice for over 2,500 brands. Find out more at www.talkwalker.com.

Seller

Hootsuite

Discussions

Talkwalker by Hootsuite Community

Languages Supported

German, English, French, Italian, Japanese, Dutch, Spanish, Turkish, Chinese (Simplified)

Product Description

Talkwalker is an easy to use social media monitoring and analytics tool. It delivers insights in a user-friendly dashboard.

Overview by

Daniel Seavers

Value at a Glance

Averages based on real user reviews.

Time to Implement

1 month

Return on Investment

7 months

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Top-Rated Alternatives

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Talkwalker by Hootsuite Integrations

(2)

Integration information sourced from real user reviews.

Talkwalker by Hootsuite Media

Analyze your brand campaigns and optimize performance

Talkwalker by Hootsuite Demo - Leverage artificial intelligence to identify key conversations

Talkwalker Conversation Clusters

Customize your dashboards to your specific use cases

Map your influencer networks around key topics

Word clouds - top expressions social listening

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Verified User in International Affairs

Mid-Market (51-1000 emp.)

1/4/2018

"Smart and clean social media analytics"

4.5/5

What do you like best about Talkwalker by Hootsuite?

- high number of channels and topics can be monitored

- clean design, easy to use platform (after some practice)

- very responsive and useful costumer support Review collected by and hosted on G2.com.

What do you dislike about Talkwalker by Hootsuite?

- limited data available from Facebook and Linkedin (but that is the case with most monitoring tools)

- some KPI definitions differ in Talkwalker from native platform Review collected by and hosted on G2.com.

Verified User in Legal Services

Mid-Market (51-1000 emp.)

12/29/2017

"Disappointing product, didn't meet needs"

1.5/5

What do you like best about Talkwalker by Hootsuite?

Talkwalker was relatively easy to use and did the basics well. Review collected by and hosted on G2.com.

What do you dislike about Talkwalker by Hootsuite?

Talkwalker was disappointing for our needs, as we did not get the social media coverage we needed. We often found important mentions of our clients via other methods, often by simply typing the client's name into a search. Review collected by and hosted on G2.com.

Recommendations to others considering Talkwalker by Hootsuite:

Do your due diligence before using talkwalker. Be sure that it is the right product for your needs before buying it. We quickly realized that it was not the right product, but were not able to get out of our contract as we'd just signed it. Review collected by and hosted on G2.com.

What problems is Talkwalker by Hootsuite solving and how is that benefiting you?

We used talkwalker to monitor our clients' mentions on social media and in the news. Review collected by and hosted on G2.com.

Verified User in Public Relations and Communications

Small-Business (50 or fewer emp.)

4/15/2018

"Great tool for online listening"

3.5/5

What do you like best about Talkwalker by Hootsuite?

We like the customisable dashboards and the huge amount of options for how to present the data. Review collected by and hosted on G2.com.

What do you dislike about Talkwalker by Hootsuite?

It would be great if the Quick Search tool was part of my package, it's also a shame that it's becoming more difficult to monitor social pages. Review collected by and hosted on G2.com.

Tariq H.

Group Products Director

Public Relations and Communications

Mid-Market (51-1000 emp.)

8/1/2017

"Best metrics so far "

4.5/5

What do you like best about Talkwalker by Hootsuite?

All in all, Talkwalker provides you with all required metrics for your business. Flexibility and UI friendly. The ability to export everything, white label and generate alerts/reports, makes everything convenient for your team and clients. Review collected by and hosted on G2.com.

What do you dislike about Talkwalker by Hootsuite?

It is only the export 20K results limitation that sometimes bothers as you need to export twice or more sometimes and then combine results (might be not an issue for others) Review collected by and hosted on G2.com.

Marianne H.

Vice President of Operations

Marketing and Advertising

Small-Business (50 or fewer emp.)

6/20/2017

"Talkwalker has been a game changer"

5/5

What do you like best about Talkwalker by Hootsuite?

Talkwalker allows us to set up searches in the most efficient way possible. It's user friendly and the analytics are robust. The staff is great to work with and has been instrumental in quickly learning to use the system - they respond quickly and are patient with new customers. Review collected by and hosted on G2.com.

What do you dislike about Talkwalker by Hootsuite?

Like with any software, the sentiment analysis can be somewhat inaccurate. However, it is better than other programs we've used. Review collected by and hosted on G2.com.

What problems is Talkwalker by Hootsuite solving and how is that benefiting you?

We are able to offer our clients valuable insight into their customer base. Talkwalker allows us to capture content easily across the web, providing our clients with ways to engage with customers who do not directly engage with them via social sites. Through the enhanced analytics, such as occupiation, marital status, and interests, we have realized that our clients can take the data and find unique ways to market to and engage with customers outside of the scope of their product/industry. Review collected by and hosted on G2.com.

Verified User in Broadcast Media

Mid-Market (51-1000 emp.)

2/27/2018

"Tool & Support team on top ! "

3.5/5

What do you like best about Talkwalker by Hootsuite?

Very useful tool to analyse social network feedbacks.

Talkwalker is intuitive !

Support team is on top and reactive with relevant advices & solutions. Review collected by and hosted on G2.com.

What do you dislike about Talkwalker by Hootsuite?

Talkwalker is compliant according to the most important expectations

However, engagement and reach are not correct everytime :/

We cannot track # Facebook feedbacks Review collected by and hosted on G2.com.

Alexia C.

Chargée de communication digitale

Enterprise (> 1000 emp.)

11/7/2017

"A powerful and useful tool"

4/5

What do you like best about Talkwalker by Hootsuite?

Talkwalker is one of the best social listening tools on the market you can get. The device is very intuitive, well designed and in constant progress. Their customer success managers are helpful and adorable. Review collected by and hosted on G2.com.

What do you dislike about Talkwalker by Hootsuite?

The tool isn't affordable for all companies and suffers from little bugs but they are working on these points. Review collected by and hosted on G2.com.

Aziz O.

Social Media Manager

Enterprise (> 1000 emp.)

10/17/2017

"Very good and ergonomic app"

4.5/5

What do you like best about Talkwalker by Hootsuite?

The power of the search engine, the number of information. The illustrated presentation of these results. Review collected by and hosted on G2.com.

What do you dislike about Talkwalker by Hootsuite?

Nothing. It's really ergonomic and easy to use Review collected by and hosted on G2.com.

Paolo B.

Web Strategist. Partner. Co-fondatore

Marketing and Advertising

Small-Business (50 or fewer emp.)

7/31/2015

Business partner of the seller or seller's competitor, not included in G2 scores.

"A great product of social media monitoring but unusable."

4/5

What do you like best about Talkwalker by Hootsuite?

I have got to try Talkwalker in all its functionality. It is an excellent product that can lead to a wide audience access to advanced tools of social media monitoring. I was able to make the comparison with other tools I used and I must say that is powerful, easy to use, clear in reading the data. Review collected by and hosted on G2.com.

What do you dislike about Talkwalker by Hootsuite?

But their pricing model and limits are very crazy. You have a limit and if you exceed it you no longer have access to project data nor tells you on what terms you went outside the quota. You are forced to operate in the dark at attempts. Really unusable.

ADDENDUM: Now they had correct their pricing model and limits of views. Review collected by and hosted on G2.com.

Verified User in Building Materials

Small-Business (50 or fewer emp.)

11/7/2017

"Good tool with great support team"

4/5

What do you like best about Talkwalker by Hootsuite?

Talkwalker is a very good and adaptable tool ; it is very helpful for reviews and ensure strategic intelligence on social network. The support team is patient, helpful and professional. Consequence : you are never alone if you are lost and you learn to use Talkwalker in very good conditions. Review collected by and hosted on G2.com.

What do you dislike about Talkwalker by Hootsuite?

The platform is not always intuitive and obvious. Review collected by and hosted on G2.com.