--- title: Lumen by Talkwalker Reviews meta\_title: 'Lumen by Talkwalker Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 137 reviews by the users' company size, role or industry to find out how Lumen by Talkwalker works for a business like yours. aggregate\_rating: rating\_value: 4.3 review\_count: 137 scale: '5' date\_modified: '2026-08-10' parent\_category: name: Social Media Marketing url: https://www.g2.com/categories/social-media-marketing --- ### Lumen by Talkwalker Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users appreciate the **fantastic customer support** of Talkwalker, highlighting their engagement and valuable insights during onboarding. [(2 mentions)](https://www.g2.com/products/lumen-by-talkwalker/reviews?filters%5Bsentiment_snippet%5D=2283344&qs=pros-and-cons#reviews) Users appreciate the **valuable insights** from Talkwalker, finding the data engaging and beneficial for understanding digital conversations. [(1 mentions)](https://www.g2.com/products/lumen-by-talkwalker/reviews?filters%5Bsentiment_snippet%5D=2283302&qs=pros-and-cons#reviews) Users appreciate the **high customization** of Talkwalker by Hootsuite, enhancing their experience with tailored features. [(1 mentions)](https://www.g2.com/products/lumen-by-talkwalker/reviews?filters%5Bsentiment_snippet%5D=1475123&qs=pros-and-cons#reviews) Users benefit from the **extensive feature quantity** offered by Talkwalker, enhancing customization and channel coverage. [(1 mentions)](https://www.g2.com/products/lumen-by-talkwalker/reviews?filters%5Bsentiment_snippet%5D=2283324&qs=pros-and-cons#reviews) Users value the **customizable filtering options** in Talkwalker, enhancing their ability to analyze data effectively. [(1 mentions)](https://www.g2.com/products/lumen-by-talkwalker/reviews?filters%5Bsentiment_snippet%5D=1475310&qs=pros-and-cons#reviews) Users experience **platform limitations** such as data caps and editing queries separately from graph views, hindering flexibility. [(2 mentions)](https://www.g2.com/products/lumen-by-talkwalker/reviews?filters%5Bsentiment_snippet%5D=2243109&qs=pros-and-cons#reviews) Users face a **steep learning curve** with Talkwalker, making initial setup and management challenging. [(1 mentions)](https://www.g2.com/products/lumen-by-talkwalker/reviews?filters%5Bsentiment_snippet%5D=2283311&qs=pros-and-cons#reviews) Users face a **steep learning curve** with Talkwalker, making setup and management challenging initially. [(1 mentions)](https://www.g2.com/products/lumen-by-talkwalker/reviews?filters%5Bsentiment_snippet%5D=2283359&qs=pros-and-cons#reviews) Users face **data inaccuracy** issues, leading to frustrations with platform coverage and data limitations. [(1 mentions)](https://www.g2.com/products/lumen-by-talkwalker/reviews?filters%5Bsentiment_snippet%5D=2283304&qs=pros-and-cons#reviews) Users find the **difficult setup** of Talkwalker challenging, requiring time to navigate and learn effectively. [(1 mentions)](https://www.g2.com/products/lumen-by-talkwalker/reviews?filters%5Bsentiment_snippet%5D=2283350&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of Lumen by Talkwalker ##### 1. Customer Support Users appreciate the **fantastic customer support** of Talkwalker, highlighting their engagement and valuable insights during onboarding. [ See 2 mentions ](https://www.g2.com/products/lumen-by-talkwalker/reviews?filters%5Bsentiment_snippet%5D=2283344&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 4.5/5 "Great customer service, they show that they're invested in your success." What do you like about Lumen by Talkwalker? Extensive featureset - highly customizable Great coverage across known and notable channels Fantastic customer support reps JD Jennifer D. Small-Business (50 or fewer emp.) 4.0/5 "Powerful insights that go beyond traditional listening tools" What do you like about Lumen by Talkwalker? I really like how Talkwalker provides insights we couldn’t access in the past. The data and content are not only useful but also genuinely interesting ##### 2. Analytics Users appreciate the **valuable insights** from Talkwalker, finding the data engaging and beneficial for understanding digital conversations. [ See 1 mentions ](https://www.g2.com/products/lumen-by-talkwalker/reviews?filters%5Bsentiment_snippet%5D=2283302&qs=pros-and-cons#reviews) See Related User Reviews JD Jennifer D. Small-Business (50 or fewer emp.) 4.0/5 "Powerful insights that go beyond traditional listening tools" What do you like about Lumen by Talkwalker? I really like how Talkwalker provides insights we couldn’t access in the past. The data and content are not only useful but also genuinely interesting ##### 3. Customization Users appreciate the **high customization** of Talkwalker by Hootsuite, enhancing their experience with tailored features. [ See 1 mentions ](https://www.g2.com/products/lumen-by-talkwalker/reviews?filters%5Bsentiment_snippet%5D=1475123&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 4.5/5 "Great customer service, they show that they're invested in your success." What do you like about Lumen by Talkwalker? Extensive featureset - highly customizable Great coverage across known and notable channels Fantastic customer support reps ##### 4. Feature Quantity Users benefit from the **extensive feature quantity** offered by Talkwalker, enhancing customization and channel coverage. [ See 1 mentions ](https://www.g2.com/products/lumen-by-talkwalker/reviews?filters%5Bsentiment_snippet%5D=2283324&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 4.5/5 "Great customer service, they show that they're invested in your success." What do you like about Lumen by Talkwalker? Extensive featureset - highly customizable Great coverage across known and notable channels Fantastic customer support reps ##### 5. Filtering Options Users value the **customizable filtering options** in Talkwalker, enhancing their ability to analyze data effectively. [ See 1 mentions ](https://www.g2.com/products/lumen-by-talkwalker/reviews?filters%5Bsentiment_snippet%5D=1475310&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 3.5/5 "Decent Media Monitoring Tool" What do you like about Lumen by Talkwalker? Talkwalker has the ability to full customize your search terms while looking at sentiment, geographic locations, and media types. ### 5 Cons or Disadvantages of Lumen by Talkwalker ##### 1. Platform Limitations Users experience **platform limitations** such as data caps and editing queries separately from graph views, hindering flexibility. [ See 2 mentions ](https://www.g2.com/products/lumen-by-talkwalker/reviews?filters%5Bsentiment_snippet%5D=2243109&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 4.5/5 "Great customer service, they show that they're invested in your success." What do you dislike about Lumen by Talkwalker? Some platform coverage gaps (this is more of an industry pain point though) Limiting monthly/annual data caps ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 4.5/5 "Great for social listening tasks" What do you dislike about Lumen by Talkwalker? Doesn't let you edit queries in the same view as the graph ##### 2. Complex Features Users face a **steep learning curve** with Talkwalker, making initial setup and management challenging. [ See 1 mentions ](https://www.g2.com/products/lumen-by-talkwalker/reviews?filters%5Bsentiment_snippet%5D=2283311&qs=pros-and-cons#reviews) See Related User Reviews JD Jennifer D. Small-Business (50 or fewer emp.) 4.0/5 "Powerful insights that go beyond traditional listening tools" What do you dislike about Lumen by Talkwalker? The main drawback is that it’s not the easiest product to set up or manage at the start. Because it’s a complex platform, it takes time to get comfort ##### 3. Complexity Users face a **steep learning curve** with Talkwalker, making setup and management challenging initially. [ See 1 mentions ](https://www.g2.com/products/lumen-by-talkwalker/reviews?filters%5Bsentiment_snippet%5D=2283359&qs=pros-and-cons#reviews) See Related User Reviews JD Jennifer D. Small-Business (50 or fewer emp.) 4.0/5 "Powerful insights that go beyond traditional listening tools" What do you dislike about Lumen by Talkwalker? The main drawback is that it’s not the easiest product to set up or manage at the start. Because it’s a complex platform, it takes time to get comfort ##### 4. Data Inaccuracy Users face **data inaccuracy** issues, leading to frustrations with platform coverage and data limitations. [ See 1 mentions ](https://www.g2.com/products/lumen-by-talkwalker/reviews?filters%5Bsentiment_snippet%5D=2283304&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 4.5/5 "Great customer service, they show that they're invested in your success." What do you dislike about Lumen by Talkwalker? Some platform coverage gaps (this is more of an industry pain point though) Limiting monthly/annual data caps ##### 5. Difficult Setup Users find the **difficult setup** of Talkwalker challenging, requiring time to navigate and learn effectively. [ See 1 mentions ](https://www.g2.com/products/lumen-by-talkwalker/reviews?filters%5Bsentiment_snippet%5D=2283350&qs=pros-and-cons#reviews) See Related User Reviews JD Jennifer D. Small-Business (50 or fewer emp.) 4.0/5 "Powerful insights that go beyond traditional listening tools" What do you dislike about Lumen by Talkwalker? The main drawback is that it’s not the easiest product to set up or manage at the start. Because it’s a complex platform, it takes time to get comfort ## Top-Rated Alternatives [ ![Sprout Social](https://images.g2crowd.com/uploads/product/hd_favicon/23c97f84483973fc952fc0ce526a9227/sprout-social.svg "Sprout Social") Sprout Social 4.4/5(6,870) ](https://www.g2.com/products/sprout-social/reviews) [ ![Meltwater](https://images.g2crowd.com/uploads/product/hd_favicon/1520621978/meltwater.svg "Meltwater") Meltwater 4.1/5(2,668) ](https://www.g2.com/products/meltwater/reviews) [ ![Sprinklr Social](https://images.g2crowd.com/uploads/product/hd_favicon/0099b7cbf99315f40d2bf51fc145dd7c/sprinklr-social.svg "Sprinklr Social") Sprinklr Social 4.1/5(1,217) ](https://www.g2.com/products/sprinklr-social/reviews) [ View All Alternatives ](https://www.g2.com/products/lumen-by-talkwalker/competitors/alternatives) ![Amber N.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Amber N.") AN Amber N. Manager, Strategic Insights Mid-Market (51-1000 emp.) 4/14/2026 "Easy to Use with Powerful Cluster Analysis" 4.5/5 What do you like best about Lumen by Talkwalker? I find Talkwalker by Hootsuite super easy to use, and it gets me the information I need, laying it out nicely. I really love the cluster analysis and how it can synthesize key themes in a huge data set. I'm impressed with the consistently making improvements and the easy user interface. The Boolean features help me get exactly the results I need and want. Clusters are increasingly helpful, and I love how easy it is to look through full data. I consistently use these for client research and can rely on the platform without worrying about glitches. Setting it up was very easy. Review collected by and hosted on G2.com. What do you dislike about Lumen by Talkwalker? I wish we could share clusters between accounts. Many times I create one and want to share the interactive cluster with team members. Review collected by and hosted on G2.com. What problems is Lumen by Talkwalker solving and how is that benefiting you? I use Talkwalker by Hootsuite for landscape and cluster analysis, and brand visibility in earned media. It's super easy to use, provides the info I need nicely, and synthesizes key themes in large datasets. I rely on it for consistent client research without worrying about glitches. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite JD Jennifer D. Director of Digital Marketing Small-Business (50 or fewer emp.) 9/5/2025 "Powerful insights that go beyond traditional listening tools" 4/5 What do you like best about Lumen by Talkwalker? I really like how Talkwalker provides insights we couldn’t access in the past. The data and content are not only useful but also genuinely interesting to explore. It goes far beyond just measuring digital conversations and, compared to similar products, it feels like the frontrunner. The team has also been excellent—very engaged during onboarding and training, making the implementation process smooth and collaborative. Review collected by and hosted on G2.com. What do you dislike about Lumen by Talkwalker? The main drawback is that it’s not the easiest product to set up or manage at the start. Because it’s a complex platform, it takes time to get comfortable, learn the system, and sort through the volume of information. That said, the learning curve is somewhat expected given the depth of the tool. Review collected by and hosted on G2.com. What problems is Lumen by Talkwalker solving and how is that benefiting you? I wouldn’t say it’s solving a problem as much as it’s opening up our minds to new conversations and insights about our business. It allows us to explore discussions happening in channels we never had access to before, like podcasts and Reddit, where conversation is more authentic and valuable than ever. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Jacqueline M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jacqueline M.") JM Jacqueline M. Social Media Marketing Manager Marketing and Advertising Enterprise (\> 1000 emp.) 6/24/2025 "Talkwalker is a social listening superhero" 5/5 What do you like best about Lumen by Talkwalker? Talkwalker helps our brand monitor trending topics and mentions across the web. Our social media team is able to quickly and seamlessly pull reports, look at dashboards, and keep informed. Review collected by and hosted on G2.com. What do you dislike about Lumen by Talkwalker? It's not the easiest platform to learn how to use, and it could be prettier/more user-friendly. Review collected by and hosted on G2.com. What problems is Lumen by Talkwalker solving and how is that benefiting you? Talkwalker is our hub for social media listening. Instead of manually pulling mentions from the web and social, Talkwalker serves as a one-stop-shop for our social media listening efforts and has revolutionized the way we can report listening results to our executive team. Talkwalker has helped our organization make informed decisions. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Marketing and Advertising](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Marketing and Advertising") UM Verified User in Marketing and Advertising Small-Business (50 or fewer emp.) 8/21/2025 "Great for social listening tasks" 4.5/5 What do you like best about Lumen by Talkwalker? Excellent to track conversation volume and trends Review collected by and hosted on G2.com. What do you dislike about Lumen by Talkwalker? Doesn't let you edit queries in the same view as the graph Review collected by and hosted on G2.com. What problems is Lumen by Talkwalker solving and how is that benefiting you? It lets me work on social listening projects Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Public Relations and Communications](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Public Relations and Communications") AP Verified User in Public Relations and Communications Mid-Market (51-1000 emp.) 9/12/2025 "Great customer service, they show that they're invested in your success." 4.5/5 What do you like best about Lumen by Talkwalker? Extensive featureset - highly customizable Great coverage across known and notable channels Fantastic customer support reps Review collected by and hosted on G2.com. What do you dislike about Lumen by Talkwalker? Some platform coverage gaps (this is more of an industry pain point though) Limiting monthly/annual data caps Review collected by and hosted on G2.com. What problems is Lumen by Talkwalker solving and how is that benefiting you? Empowering our social team with the ability to monitor and track performance and trends across social media. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Verified User in Public Relations and Communications](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Public Relations and Communications") UP Verified User in Public Relations and Communications Mid-Market (51-1000 emp.) 9/18/2024 "Decent Media Monitoring Tool" 3.5/5 What do you like best about Lumen by Talkwalker? Talkwalker has the ability to full customize your search terms while looking at sentiment, geographic locations, and media types. Review collected by and hosted on G2.com. What do you dislike about Lumen by Talkwalker? One of the downsides of the version I use is that you can only search conversations from the last 30 days. Review collected by and hosted on G2.com. What problems is Lumen by Talkwalker solving and how is that benefiting you? As a public relations professional, being able to track conversations in real-time is incredibly valuable. Until AI is smart enough to do media monitoring for us, tools like Talkwalker can help. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Public Relations and Communications](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Public Relations and Communications") UP Verified User in Public Relations and Communications Enterprise (\> 1000 emp.) 2/29/2024 "The best tool for the combination of traditional and social monitoring" 4.5/5 What do you like best about Lumen by Talkwalker? I love the layout of Talkwalker and how it pulls both traditional and social well. Review collected by and hosted on G2.com. What do you dislike about Lumen by Talkwalker? Its operator can be weak and it gets annoying to have to backfill. Review collected by and hosted on G2.com. What problems is Lumen by Talkwalker solving and how is that benefiting you? I need to monitor online conversation for my clients and Talkwalker allows me to do that. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Verified User in Insurance](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Insurance") AI Verified User in Insurance Enterprise (\> 1000 emp.) 9/24/2023 "Top product for listening" 5/5 What do you like best about Lumen by Talkwalker? Ability to use Boolean logic and easily create and export topics. Review collected by and hosted on G2.com. What do you dislike about Lumen by Talkwalker? There is a limit to the number of mentions of topics. Review collected by and hosted on G2.com. What problems is Lumen by Talkwalker solving and how is that benefiting you? Quickly be alerted of any high risk issues that may pop up in the media Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Younes B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Younes B.") YB Younes B. Founder Small-Business (50 or fewer emp.) 11/22/2022 "Cost-effective solution to social listening for SMBs" 5/5 What do you like best about Lumen by Talkwalker? I have been using Talkwalker for more than 3 years now. I like the depth the tool can go into bringing results. Even when a nano influencer or small media website mentions your brand, Talkwalker's web crawlers don't disappoint you and show you the results. In almost real-time. The email alerts are a huge time saver too. I don't bother signing in unless it is necessary. Review collected by and hosted on G2.com. What do you dislike about Lumen by Talkwalker? Nothing matters for time being. They redesign their dashboard and website recently and that's cool. Review collected by and hosted on G2.com. What problems is Lumen by Talkwalker solving and how is that benefiting you? Keeping an eye on how healthy your brand's digital reputation it is. Monitoring your customer's reviews the bad and the good so you can use the good as testimonials and improve the services so you avoid future bad reviews. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Verified User in Aviation & Aerospace](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Aviation & Aerospace") IA Verified User in Aviation & Aerospace Mid-Market (51-1000 emp.) 11/21/2022 "Don't Do It- !" 0/5 What do you like best about Lumen by Talkwalker? Easy to set up an account. That's it. Yep. Review collected by and hosted on G2.com. What do you dislike about Lumen by Talkwalker? Trapped. Easy to set up, impossible to get away from it. Ugh, you can't delete your account without going through a 3rd party request, which still hasn't worked. Users can't delete accounts in settings, zero ability to control your account. Results include every job posting on the planet. In other words, if you want an alert for ICH Q9, instead of getting information on ICH Q9, you get every single job posting that lists ICHQ9 as part of the job, which =every quality professional on earth. Review collected by and hosted on G2.com. What problems is Lumen by Talkwalker solving and how is that benefiting you? None. Seriously. Review collected by and hosted on G2.com. 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