Talkwalker by Hootsuite Reviews & Product Details

As my company is young enough, we've decided to get started with Alerts tool, which is free and seems to be a great alternative to Google Alerts. And we use free social search. It's a great option to jump start monitoring of your brand mentions and, besides, it's extremely easy to set up. Review collected by and hosted on G2.com.

It's kinda pricey... An early stage company can't afford to use all the functionality of the service and it's a pity. Review collected by and hosted on G2.com.

TalkWalker gives you great flexibility in data visualizing and query creation, real-time functions and alerts, and very accurate graphs.

Customer support is best in class, with high availability of the TalkWalker team for suggestions, call conferences and updates about new tools and possible workflows.

Not only you can get great quality technical support, but the TalkWalker team can help you on crafting tactics and strategies to best suit your company needs. Review collected by and hosted on G2.com.

The lack of sentiment evaluation accuracy sometimes gives mistaken results for the Italian language

The poor personalization in .csv and .xls export files structure sometimes makes it difficult to mix different data types together, especially if you want to build your own database from which analyzing multiple data cause-effect relations by excel analysis. Review collected by and hosted on G2.com.

- Powerful tools which allows to capture results from everywhere at an international scale (recommended for international businesses)

- High level of customization for queries, reports & alerts

- Even if not tool-related, Talkwalker staff is very competent and friendly accompanying users in creating a new project & modifying it. For a new user like this has been crucial to make the best out of the tool.

- Continuously improving, in 3 years as a Talkwalker's customer I saw a lot of new useful functionalities being implemented

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- Just like every analytics tool the queries must be set well in order to capture the best results. 3 years ago the query evaluation was time-consuming as you needed to wait a few hours, the time for Talkwalker to generate results. Today this has been completely cancelled thanks to the new functionality which allows to see results before saving your query, great work! Review collected by and hosted on G2.com.

It's easy to set-up queries that help identify key influencers for my clients. I have also found that my account manager, Brittany Peters is excellent. Whenever I have an issue or need time sensitive help, she's always there to assist. She'll even set-up queries for me when I'm in a time crunch. I absolutely love working with her! Review collected by and hosted on G2.com.

There's nothing that I can say I really dislike, but if I could make any improvement, I would enable its searches to drill down results to the age of each user. For example, if I wanted to pull the sentiment of millennials using a certain product, I'd ove to be able to just pull the results of users aged 18-25. Review collected by and hosted on G2.com.

The wide variety of formats available to visualize our data, as well as all the options for exporting the data and graphs to office documents and directly onto websites, makes extracting the information we need in support of our decision making much simpler, reducing workloads and allowing the same number of analysts to cover larger topics. Review collected by and hosted on G2.com.

Changing/editing topics, filters and channels requires leaving the page you are working on. This disrupts your rhythm of work some times. This also means that the initial setup takes a little longer then necessary. Also the absent of age and religions analytics. In addition of the access of client users. Review collected by and hosted on G2.com.

I like the opportunity to select contents and images and use them to automatically generate a report. Review collected by and hosted on G2.com.

Sometimes I have problems in saving images (since they are not complete or with a low definition) Review collected by and hosted on G2.com.

Talkwalker is a really powerful tool with lots of features. It can be both be used as an autmatic tool to extract trends and scenario in a while, or it can be used with advanced filters, parameters and funcionalities to dig into huge datasets. It works both as a daily tool for basic users and as a professional analytics tool for experts. Review collected by and hosted on G2.com.

Actually nothing. It did its job perfectly. Review collected by and hosted on G2.com.

it is an incredibly powerful and easy-to-use tool.

It’s worth also mentioning that their support is extremely helpful and for those who are uncertain about how to set up (and maximise) a Boolean search they are on hand to do it for you.

We’ve been incredibly impressed with how intuitive Talkwalker is to use, and their resources (Academy) have been hugely valuable. If you’re looking for a social media analytics tool then look no further, Talkwalker does what it says on the tin (and so much more!) and should be part of every marketer’s toolkit. Review collected by and hosted on G2.com.

There isn't really anything to dislike - perhaps a little bit of a learning curve as it does just so much valuable stuff, but that's not really something to dislike! Review collected by and hosted on G2.com.

All of the different widgets that you can add to the report. Review collected by and hosted on G2.com.

The site is slow, sometimes graphs don't output the way they are supposed to, and there are more technical errors than make me comfortable, which can be frustrating and time consuming. Review collected by and hosted on G2.com.

Talkwalker alerts are an excellent way of keeping up with breaking news online.

I use this service to monitor client coverage in real-time by selecting the 'as it happens' function. For slower moving news, I select alerts for 'once a day' or 'once a week'.

This ensures I get client coverage as it's breaking online.

It's very easy to set up & edit your Talkwalker alerts at any time.

It's also a free service, which is welcome. Media monitoring services can be expensive.

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You have to ensure the alerts don't go into your 'clutter' or 'junk' folders.

Also inevitably these alerts can pick up articles that aren't relevant to your client (especially if your client you're monitoring has a generic name). Review collected by and hosted on G2.com.