# Sangoma Unified Communications Platform Reviews **Vendor:** Sangoma **Category:** [VoIP Providers](https://www.g2.com/categories/voip-providers) **Average Rating:** 4.2/5.0 **Total Reviews:** 252 ## About Sangoma Unified Communications Platform Sangoma’s Unified Communications (UC) platform is a fully integrated, in-house solution designed to empower businesses with essential communications tools — available in cloud, hybrid, or on-premises deployments. Built on over 40 years of engineering expertise, Sangoma delivers the control, flexibility, and reliability modern organizations need across industries like healthcare, retail, restaurants, education, hospitality, and manufacturing. At the heart of Sangoma’s UC offering is the Innovation Foundry, where continuous R&D drives the evolution of communications. This approach delivers rapid, agile improvements to meet the real-world needs of customers and partners. From API integrations and workflow automation to purpose-built vertical solutions, Sangoma ensures that innovation isn't a buzzword — it's built in. - Cloud UCaaS: Easy to deploy and manage, ideal for businesses with limited IT resources - Hybrid UCaaS: Combines the scalability of cloud with the security of on-prem. Designed for high-reliability use cases like healthcare, with local survivability and 4G/5G failover - On-Prem UC: Best for government, education, and municipal sectors seeking full control and traditional telephony functionality Sangoma’s UC platform integrates with Microsoft Teams and CRMs like Salesforce, and can be paired with contact center tools, plug-and-play phones (wired and wireless), headsets, and accessories. It also supports VoIP gateways, Session Border Controllers for secure remote connectivity, and managed security and networking solutions. ## Sangoma Unified Communications Platform Pros & Cons **What users like:** - Users find Sangoma Unified Communications Platform to be incredibly **easy to use** , enhancing productivity with seamless communication. (8 reviews) - Users appreciate the **seamless integration of communication tools** in Sangoma, making it easy to manage everything from one platform. (4 reviews) - Users appreciate the **reliability** of Sangoma Unified Communications Platform, ensuring seamless communication for teams anytime and anywhere. (4 reviews) - Users praise the **reliable call quality** of Sangoma Unified Communications, enhancing their overall communication experience. (3 reviews) - Users value the **integrated communication capabilities** of Sangoma, enhancing productivity and ensuring seamless team connectivity. (3 reviews) - Users commend the **prompt and knowledgeable customer support** available for Sangoma, enhancing their communication experience. (3 reviews) - Users value the **feature-rich offerings** of Sangoma Unified Communications, enhancing daily business communication efficiency. (3 reviews) - Users appreciate the **easy-to-use features** of Sangoma, enhancing their daily communication and customer support efficiency. (3 reviews) - Users value the **flexibility** of Sangoma Unified Communications Platform, enabling easy scaling and seamless integration for diverse needs. (3 reviews) - Options Variety (3 reviews) **What users dislike:** - Users find the **setup process complex** , particularly challenging for those without telephony expertise or experience. (3 reviews) - Users find **difficult settings management** challenging, especially with complex configurations for non-experts and laborious setups. (2 reviews) - Users find Sangoma's pricing to be quite **expensive** , especially with potential high costs for licenses and add-ons. (2 reviews) - Users note the **high cost** of Sangoma, with licenses and add-ons quickly increasing expenses compared to competitors. (2 reviews) - Users find the **lack of intuitiveness** in Sangoma's interface can complicate their experience and usability. (2 reviews) - Users experience **call issues** when unable to pick up incoming calls while ending another call, leading to missed opportunities. (1 reviews) - Users report **poor customer service** with unresolved issues and outdated, disjointed interfaces in the Sangoma platform. (1 reviews) - Difficult Interface (1 reviews) - Missed Calls (1 reviews) - Missing Functionality (1 reviews) ## Sangoma Unified Communications Platform Reviews ### 1. Powerful Features **Rating:** 3.0/5.0 stars **Reviewed by:** Matthew E. | Pastor, Small-Business (50 or fewer emp.) **Reviewed Date:** January 22, 2026 **What do you like best about Sangoma Unified Communications Platform?** I like that Sangoma Unified Communications Platform has a very wide set of features and our customers appreciate the customizability. They enjoy having the ability to have one single in-house communication system for their entire business. Having this wide set of features has allowed us to satisfy our customers' very nuanced requirements during deployment. **What do you dislike about Sangoma Unified Communications Platform?** The mobile app is a little simplistic. And the desktop app needs various kinds of controls and integration still that can be found in the UCP the browser version. Setup of the on premise solution is laborious but very detailed. **What problems is Sangoma Unified Communications Platform solving and how is that benefiting you?** I use Sangoma Unified Communications Platform for deploying VoIP systems across offices and schools, providing a secure messaging platform. Its wide feature set satisfies nuanced requirements, allowing customizability and a single in-house communication system, although the mobile and desktop apps need improvements. ### 2. Convenient Features and Seamless Customer Support for my Business **Rating:** 5.0/5.0 stars **Reviewed by:** Jordan S. | Vice President, Small-Business (50 or fewer emp.) **Reviewed Date:** August 21, 2025 **What do you like best about Sangoma Unified Communications Platform?** I can always reach customer support promptly and easily, and I'm always connected to a representative who is familiar with Sangoma services and troubleshooting. The set up of our Sangoma phone system was very simple and completed within a few hours. Using the Sangoma web portal to manage our phone system is super easy. We depend on Sangoma for all of our business communication daily and and are always impressed with the features offered to keep our jobs simple and hassle-free. **What do you dislike about Sangoma Unified Communications Platform?** I believe Sangoma is pricier than a few other service providers with much of the same products and features. I have done research on communication options for my business and found very competitive rates for similar services. I have not been tempted to switch because Sangoma has been very reliable. **What problems is Sangoma Unified Communications Platform solving and how is that benefiting you?** We now have an all-in-one communications platform that allows all users in our office to be connected to each other and our customers to make our day-to-day operations much more streamlined and simplified. ### 3. Sangoma makes it easy **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Insurance | Small-Business (50 or fewer emp.) **Reviewed Date:** August 21, 2025 **What do you like best about Sangoma Unified Communications Platform?** I enjoy the features that myHUD offers. I find it easy to put calls on hold, transfer calls, and I enjoy seeing the incoming call information so easily. I am a customer service representative, so I use myHUD all day long. The chat feature is great as well. **What do you dislike about Sangoma Unified Communications Platform?** The main feature that I wish we had was the ability to pick up an incoming call that was already ringing when we hang up from a call. For example, I am in the process of ending a call with Mrs. Smith when Mr. Jones calls in. Since the phone was already ringing before I hung up, I cannot answer the call from Mr. Jones from my extension even though I have already hung up. I have to wait for someone else to answer, or the call goes to voicemail. **What problems is Sangoma Unified Communications Platform solving and how is that benefiting you?** Since our agency has multiple office locations, it is nice that our phones are integrated. If all of our agents are busy in a particular office, the call can roll over to another office to be handled without having to go to a voicemail. ### 4. Strong Communication Solution **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Small-Business (50 or fewer emp.) **Reviewed Date:** July 27, 2025 **What do you like best about Sangoma Unified Communications Platform?** 1. Reliable, secure, and easy to scale 2. Streamlined all-in-one communication 3. Feature-rich with great support team 4. Seamless integration, great uptime 5. Intuitive interface and solid uptime **What do you dislike about Sangoma Unified Communications Platform?** 1. Interface can feel outdated at times 2. Limited customization in some areas 3. Setup process isn’t beginner-friendly 4. Support response time can vary 5. Mobile app needs performance boost **What problems is Sangoma Unified Communications Platform solving and how is that benefiting you?** 1. Simplifies team communication and workflow 2. Unifies calls, chat, and video seamlessly 3. Reduces phone system complexity and cost 4. Improves collaboration across locations 5. Boosts productivity with integrated tools ### 5. Too many issues and disjointed systems **Rating:** 1.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** July 14, 2025 **What do you like best about Sangoma Unified Communications Platform?** The only thing consistently positive is the price. **What do you dislike about Sangoma Unified Communications Platform?** Old and disjointed interfaces. Support that leaves serious issues unresolved or closes them with out a true resolution. **What problems is Sangoma Unified Communications Platform solving and how is that benefiting you?** It was supposed to help manage and report on our CX agents. At the moment I am not sure Sangoma is benefiting our company. ### 6. Sangoma UC review **Rating:** 5.0/5.0 stars **Reviewed by:** John C. | Product Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** August 28, 2025 **What do you like best about Sangoma Unified Communications Platform?** Easy to use, dont need to chase the rabbit of strange software options and descriptions. **What do you dislike about Sangoma Unified Communications Platform?** No downsides from my side. Does send the occasional email that is not relevant to the operation. **What problems is Sangoma Unified Communications Platform solving and how is that benefiting you?** It does what is says on the tin without being under-descriptive or cover complicated. ### 7. Good but sometimes limited **Rating:** 1.5/5.0 stars **Reviewed by:** Verified User in Primary/Secondary Education | Mid-Market (51-1000 emp.) **Reviewed Date:** December 03, 2023 **What do you like best about Sangoma Unified Communications Platform?** Simple and easy to use. Good small business solution **What do you dislike about Sangoma Unified Communications Platform?** It's feels old. It lacks features which have been purposefully held back. It doesn't interop well with certain sip trunks **What problems is Sangoma Unified Communications Platform solving and how is that benefiting you?** Solves the need for a pbx. Call routing etc. ### 8. VOIP Tool That Just Works at an Affordable Price for a SMB **Rating:** 4.0/5.0 stars **Reviewed by:** Joe S. | Product Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** August 11, 2021 **What do you like best about Sangoma Unified Communications Platform?** As cliche as it sounds, I like how Switchvox just "works" and does what we need it to do. It may not have all the frills of other VOIP products, but for my use case it doesn't matter. I no longer have to use my office phone because SV helped me to link the two together. I haven't touched my office phone in months. I find the UI very user friendly and so far I haven't had any trouble setting up phone links. I've only had to contact support once when I was first setting up the product for my company, they were very friendly and quickly resolved my issues. The cost is very affordable compared to other products. **What do you dislike about Sangoma Unified Communications Platform?** Some times my phones have gotten out of sync, it helps to restart the system every once and a while. Setting it up for the first time can be a bit complicated. **What problems is Sangoma Unified Communications Platform solving and how is that benefiting you?** Linking our office phones with our personal phones, fax over internet, and video conferencing mainly. ### 9. Easy to use and great client support **Rating:** 5.0/5.0 stars **Reviewed by:** Per B. | Partner, Small-Business (50 or fewer emp.) **Reviewed Date:** October 19, 2021 **What do you like best about Sangoma Unified Communications Platform?** The support team has always been accommodating in troubleshooting systems and setting up new processes. The setup of new telephones is simple and easy. **What do you dislike about Sangoma Unified Communications Platform?** The iPhone App could use some more work, but when it works, it is excellent. **What problems is Sangoma Unified Communications Platform solving and how is that benefiting you?** Switchvox has helped create a professional image for my small business and allowed my team to work from home or in the office. ### 10. Cost Effective Solutions to Address Phone System Needs **Rating:** 4.5/5.0 stars **Reviewed by:** Kimbel H. | Administrator, Mid-Market (51-1000 emp.) **Reviewed Date:** April 24, 2019 **What do you like best about Sangoma Unified Communications Platform?** The ease of use in self management knowing that there is a helpful team of support staff to assist when needed. **What do you dislike about Sangoma Unified Communications Platform?** It would be helpful to have more educational opportunities to better understand how to use all of the options that the system offers. **Recommendations to others considering Sangoma Unified Communications Platform:** Do you homework in reviewing systems so that you really see what a great option the Switchvox product is. **What problems is Sangoma Unified Communications Platform solving and how is that benefiting you?** We addressed answering calls more efficiently and across multiple locations. We paid for the system in the second year. ### 11. Excellent Customer Service **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Wholesale | Small-Business (50 or fewer emp.) **Reviewed Date:** April 25, 2019 **What do you like best about Sangoma Unified Communications Platform?** Their customer service is superb. We wanted to route our calls differently based on the line they came in and every time we have called their representatives have been very patient and very knowledgeable about their products. They always make sure the issue is resolved before getting off the phone **What do you dislike about Sangoma Unified Communications Platform?** Haven't experienced any so far. Everything has been great. No complaints **Recommendations to others considering Sangoma Unified Communications Platform:** Easy to use and convenient with voicemails delivered to your inbox **What problems is Sangoma Unified Communications Platform solving and how is that benefiting you?** Cost and efficiency ### 12. Voice Over IP At Its FInest **Rating:** 5.0/5.0 stars **Reviewed by:** Jake T. | Creative Department/ Marketing Copywriter/Public Relations/Web Management/Blog Editor, Small-Business (50 or fewer emp.) **Reviewed Date:** July 16, 2020 **What do you like best about Sangoma Unified Communications Platform?** Having recently switched to Switchvox as my VOIP, I was somehwat skeptical to see how effective and simplistic it would be to use, but it honestly blows its competition out of the water. Switchvox is fast, nimble, reliable and sleek, making the integration between softphone and hard landline seamless. Unlike other soft phones, Switchvox's interface gives users the options to control volume, speaker settings, and other highly useful features all from one simple interface as opposed to having to dig through menu after menu to find one simple option. **What do you dislike about Sangoma Unified Communications Platform?** At this time I really can't think of a downside with Switchvox, other than the fact that the app version of the product is much less functional than the desktop version. However, since I am reviewing the software as a whole, I will confidently report that I can think of no problems with this software. **What problems is Sangoma Unified Communications Platform solving and how is that benefiting you?** The alrgest problem that I am solving with Switchvox is being able to successfully and competently work from home and feel as though I am not missing any calls due to my work situation. This has been a difficult battle for over four months now and I believe that Switchvox has finally offered the solution I needed. ### 13. Great product for the money overall - could use some minor improvements **Rating:** 4.5/5.0 stars **Reviewed by:** Ben B. | CIO, Mid-Market (51-1000 emp.) **Reviewed Date:** April 30, 2019 **What do you like best about Sangoma Unified Communications Platform?** The graphic user interface for Switchvox is simple and very easy to use. The pricing for the product for the features you get from it are virtually unmatchable. The number of advanced features available at no additional cost also constantly add value to an already great product. **What do you dislike about Sangoma Unified Communications Platform?** The reporting capabilities leave a lot to be desired. For starters, you can not specify multiple email recipients to send scheduled reports to. Secondly, you can not specify multiple individual queue reports within a broader, overarching report. And lastly, there appears to be a hard limit as to the number of scheduled reports that can either be simultaneously run and/or emailed. **Recommendations to others considering Sangoma Unified Communications Platform:** None. **What problems is Sangoma Unified Communications Platform solving and how is that benefiting you?** Prior to using Switchvox, we had nine separate locations all using their own individual analog, POTs pbx systems that were all different from each other. Switchvox allowed us to replace and unify all of our locations under a single voip pbx system using a layer 3 network. This enabled employees to dial employees at other locations internally using 4-digit extensions as thought they were located in the same building. The queue reporting features allowed us to track and monitor call queue performance, although there are significant opportunities in this area upon which to improve. The integration of Digium phones also closes the gap between a pbx manufacturer by one vendor and phones manufactured by another. Switchvox has drastically improved the way we do business. ### 14. Quick help when needed. **Rating:** 5.0/5.0 stars **Reviewed by:** Andy W. | IT Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** April 25, 2019 **What do you like best about Sangoma Unified Communications Platform?** What I like best is their support. Switchvox has a very nice Knowledge Base section where you can get most of, if not all your answers, answered. I also like that you can call them, email them, or Skype them for support cases. **What do you dislike about Sangoma Unified Communications Platform?** At this moment, I have not had any issues that would cause me to dislike anything about Switchvox. **Recommendations to others considering Sangoma Unified Communications Platform:** It is a solid product, with a very good support staff. In my opinion, a good support staff can make or break a product, and Switchvox support deserves an A+. I'm not saying that you will need their support staff, but should you ever have a question, or just want to verify something, then they have your back. **What problems is Sangoma Unified Communications Platform solving and how is that benefiting you?** One of our problems is that we have about 30 sales people, who are in and out all the time. When they are not at their desks, we still need to be able to get calls to them. Swithchvox provides a way to do that with their Switchvox Softphone product. This product makes it so much easier by transferring calls from our sales staff, who are not in the office, to our financing staff. ### 15. Great system for a good price **Rating:** 4.0/5.0 stars **Reviewed by:** Todd L. | Senior Director, IS, Mid-Market (51-1000 emp.) **Reviewed Date:** April 24, 2019 **What do you like best about Sangoma Unified Communications Platform?** Switchvox provides a comprehensive set of both PBX-like features and call center features that allow business to do just about anything they would need/want to do with a phone system. **What do you dislike about Sangoma Unified Communications Platform?** Not as many integrations available as there are for other systems. Also, when the application Switchboard moved from Flash to HTML5 this had a huge impact on usability/efficiency for users of large or main switchboards because of the loss of drag-and-drop call forwarding/redirection. Also, recent builds are more focused on the use of Digium-branded phones rather than industry-standard VoIP phones like Polycom. **Recommendations to others considering Sangoma Unified Communications Platform:** Consider Switchvox before making a final decision, you may find it does everything you need and more at a competitive price. **What problems is Sangoma Unified Communications Platform solving and how is that benefiting you?** We moved away from a legacy PBX system to Switchvox years ago. At the time, the vendors involved in our Switchvox installation/configuration were the only ones who accommodate our need for internal billing codes for outbound calls (so we can track and bill those calls directly to clients). This was done by creating a dedicated Asterisk box (the software that Switchvox is built on) as a SIP provider that prompted for billing codes when a toll call was placed and then sent us monthly summary reports of usage. ### 16. Excellent Phone Service **Rating:** 4.0/5.0 stars **Reviewed by:** Olivia L. | Financials Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** April 24, 2019 **What do you like best about Sangoma Unified Communications Platform?** I love the touch screen options, it makes switching and picking up calls really easy. I also like that I can set the ring tone for external and internal calls. I also like that we can customize the screen saver and we can upload employee photos so when you need to talk to someone in the office, you just have to click on their picture. **What do you dislike about Sangoma Unified Communications Platform?** We have to call when we need things set up (ie cues and parking lots). We also lose service a handful of times a year. It is also annoying that I have to be the one to initate a call to do a 3 way call. **Recommendations to others considering Sangoma Unified Communications Platform:** Do it. The phones are great and customer service has been very helpful. The online portal is really nice as you are able to message coworkers or quickly page someone in the office. We do not use all of the features as we are not a super large company but the features we do use are nice. **What problems is Sangoma Unified Communications Platform solving and how is that benefiting you?** We are able to take calls on our cell phones and easily forward calls during snow days, nights, etc. It is also nice that we can customize just about anything. ### 17. Leaves A lot to Be Desired **Rating:** 0.5/5.0 stars **Reviewed by:** Ryan D. | Help Desk Technician, Mid-Market (51-1000 emp.) **Reviewed Date:** April 24, 2019 **What do you like best about Sangoma Unified Communications Platform?** Denis has been exceptionally helpful over the years that we have utilized Switchvox. Heath has also been exceptionally helpful through the years as well. Basically it is nice when we get good support, not just folks who read from a script but they use their knowledge of the system to point us in the right direction. **What do you dislike about Sangoma Unified Communications Platform?** Digium forces you to be on the latest version even if the current version you have is stable with the exception of small issues that once were troubleshootable when said version was the current. After the version is upgraded, Digium pretends as if the older versions never existed. Also, I would like the ability to programmatically build and/or manage IVRs. We've had now 2 Switchvox 470's drive arrays literally burn up in the server rack at the data center during production, as in they smelt like electrical fires had occurred in the connecting wires from the motherboard to the array itself (sata cables) Only as high as tier 2 support is available on the weekend unless specially requested ahead of time. **Recommendations to others considering Sangoma Unified Communications Platform:** Be sure you are not looking to run a call center or have a very complex routing structure while using with this equipment. Smaller shops would benefit from the features that Switchvox offers and the system would run more efficiently. If you are looking to upgrade your call center's VoIP deployment then consider Cisco, Avaya, Ring Central, NICE N Contact, etc. **What problems is Sangoma Unified Communications Platform solving and how is that benefiting you?** We can make calls most of the time. ### 18. Great for small to medium, simple VOIP solutions. **Rating:** 3.5/5.0 stars **Reviewed by:** Ed M. | Director of Computer Services, Mid-Market (51-1000 emp.) **Reviewed Date:** April 24, 2019 **What do you like best about Sangoma Unified Communications Platform?** I think the biggest upside is the user friendly abilities of the system. It is relatively easy to use and operate as well as program. For the lion's share of users in your userbase, it becomes the evolution they are wanting without sacrificing large amounts of capital dollars. **What do you dislike about Sangoma Unified Communications Platform?** For highly complex environments, the Switchvox solution may not provide the complex characteristics that are desirable. In normal instances, there would be a plethora of literature that could be sent to all users regarding ongoing operations of their little piece of the solution. **Recommendations to others considering Sangoma Unified Communications Platform:** Make sure it will do everything you need it to do before purchasing. **What problems is Sangoma Unified Communications Platform solving and how is that benefiting you?** There is a cost savings regarding internal operation of the Switchvox system as opposed to the need for third party support and maintenance vendors. Because the VOIP environment can use SIP trunking, there is a cost savings for ongoing infrastructure. ### 19. Great Transition from Legacy PBX **Rating:** 4.5/5.0 stars **Reviewed by:** David S. | Consultant, Mid-Market (51-1000 emp.) **Reviewed Date:** April 30, 2019 **What do you like best about Sangoma Unified Communications Platform?** Switchvox was easy to deploy in our existing VMware environment. Digium phone provision easily and third party equipment interfaces nicely without an extreme amount of effort. System offers great flexibility for our school district. **What do you dislike about Sangoma Unified Communications Platform?** We do have some small modification requests that would help us as a school district. We would like to restrict times that external callers can dial extensions while still allowing calls from internal callers. We would also like a better way for our security team to be notified if someone dials 911. **Recommendations to others considering Sangoma Unified Communications Platform:** Best value platform for voice integration **What problems is Sangoma Unified Communications Platform solving and how is that benefiting you?** We are a school district and use the system as our primary internal communications platform for all offices and classrooms. Our use case is reasonably simple but we do have some occasional complex configurations. We have not faced any showstoppers while using the system. ### 20. ABSOLUTELY Love it. Mostly. **Rating:** 4.5/5.0 stars **Reviewed by:** Michael V. | Managing Director & Partner, Small-Business (50 or fewer emp.) **Reviewed Date:** April 25, 2019 **What do you like best about Sangoma Unified Communications Platform?** For the most part, the deployment (once configured) has been very easy even for a small firm like we are with MANY different locations. **What do you dislike about Sangoma Unified Communications Platform?** VM is a little clunky - often can not find a VM that was JUST listened to - and seems like the emails of same are sporadic...cant get it to send consistently. And sending a fax is very inelegant and clumsy- same with retrieving archiving etc- RingCentral seemed to have done that FAR better - and we are on the cloud-based system so are unable to implement "send from the desktop" which is a MUST in my opinion today **Recommendations to others considering Sangoma Unified Communications Platform:** Get us mac supported digital fax/send from the desktop P L E A S E **What problems is Sangoma Unified Communications Platform solving and how is that benefiting you?** people in MANY locations at different times and all able to access one main system ### 21. Best Cloud VoIP **Rating:** 5.0/5.0 stars **Reviewed by:** Ben M. | Director of Information Technology, Information Technology and Services, Mid-Market (51-1000 emp.) **Reviewed Date:** April 24, 2019 **What do you like best about Sangoma Unified Communications Platform?** The complete solution. Digium gets you out to a great start with their wonderful onboarding team. While there's plenty of training available, the system is so intuitive you don't need to spend a lot of time on training. **What do you dislike about Sangoma Unified Communications Platform?** This is no fault of Digium's, but porting numbers is always a pain. If Digium could find a way to make this painless, they'd own the industry. **What problems is Sangoma Unified Communications Platform solving and how is that benefiting you?** We are a "Cloud First" company, so moving our on-prem to the cloud was inevitable. With remote users spread out all over the eastern half of the US, the ability to easily drop a phone anywhere with an internet connection is amazing. This used to require extra hardware and careful configuration to make a VPN connection back to our HQ. ### 22. Solid Easy to use PBX; Support lacks most.. **Rating:** 4.0/5.0 stars **Reviewed by:** Dan H. | LEI, Hospital & Health Care, Small-Business (50 or fewer emp.) **Reviewed Date:** May 02, 2019 **What do you like best about Sangoma Unified Communications Platform?** Its easy to use and built on a solid system (asterix); out of the box does just about everything you should need and we don't often have technical issues. Config is easy, especially if you have their digium phones. **What do you dislike about Sangoma Unified Communications Platform?** One huge issue, is call recording cant always be relied upon. If a call is transferred a certain way it may end the call recording. This has been a long standing issue and i'm not sure if it has ever been resolved. The call recording options are pretty weak. You can limit call records to a number or GB; then you have to offload it to a FTP or delete it. Support is lacking; i always get standard cookie cutter answers; but thankfully i dont need to contact them often. It does seem like they have given up on supporting 3rd party phones. **Recommendations to others considering Sangoma Unified Communications Platform:** Enterprise features at SMB pricing. Some issues with call recording; overall good product. **What problems is Sangoma Unified Communications Platform solving and how is that benefiting you?** Its a PBX; most business need one. Pretty plug-and-play if you are doing on-premise. ### 23. Very stable and scalable system **Rating:** 5.0/5.0 stars **Reviewed by:** Roman M. | Software Developer, Mid-Market (51-1000 emp.) **Reviewed Date:** May 02, 2019 **What do you like best about Sangoma Unified Communications Platform?** Switchvox is a very flexible, stable and scalable system that we've had for the last 5 years and we are very happy with it. Before Digium we tried 4 different phone systems but all of them had big stability issues that we couldn't solve. Also, since Switchvox can be installed in a virtual machine, we can easily recover from any faulty update or bad setup using snapshots. The interface is very intuitive for our users, it didn't take us more than 1 month to fully deploy and start using switchvox at our office. Having an API is a big plus because we have a customized CRM that connects to the phone system and we're able to control all calls or even call from our CRM using swithchvox **What do you dislike about Sangoma Unified Communications Platform?** Sometimes the biggest updates come with bugs, and usually it's nothing big. Even with this issue is the most stable system we've had so far. Also their iOS app is not very stable and we haven't been able to use it yet. We've tried Bria instead that seems to be working fine. **Recommendations to others considering Sangoma Unified Communications Platform:** Try it! I'm sure you will love it **What problems is Sangoma Unified Communications Platform solving and how is that benefiting you?** WE have onsite and remote users that need a physical phone and thanks to Switchvox we've been able to accomplish that and have a stable phone system. Also, since it has an API, we've been able to integrate switchvox with our own CRM and we can control everything from a web page. ### 24. Call Center Focused PBX **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Automotive | Small-Business (50 or fewer emp.) **Reviewed Date:** April 24, 2019 **What do you like best about Sangoma Unified Communications Platform?** The ability to use web browser plugins to dial is very convenient. The PBX overview "Switchboard" has great value for visualizing the current call status of various employees. **What do you dislike about Sangoma Unified Communications Platform?** Switchvox is developed with the mindset of call center solutions. For small businesses with more phones than users, the concept of having phones scattered around an office with a ring-all setup means every phone will list a missed call. I've discussed this issue with tech support and was recommended to submit a feature request. Additionally, the D80 flagship desktop phone has been littered with glitches and issues (can be viewed in the firmware update change logs). Additionally, the phone is not nearly as feature rich as many of the touchscreen phones on the market at this time. With a phone of this caliber there should be no reason to have the Switchboard open in addition. **What problems is Sangoma Unified Communications Platform solving and how is that benefiting you?** We've implemented an IVR to receive a heads up on who is calling via caller ID with attached details regarding what subject they're calling about. As an added benefit, telemarketing calls no longer make it through the IVR which has cut our spam calls down to 0. ### 25. Switchvox works for us, it can work for you too **Rating:** 4.0/5.0 stars **Reviewed by:** Devin R. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 30, 2019 **What do you like best about Sangoma Unified Communications Platform?** We are a small office of <30 employees and we were able to setup and configure our VOIP phones with no issues. Switchvox has great features that allow our employees to work from home or travel and not miss any phone calls. Having our own built in conference number has been a big help as well, reducing our total costs for meetings. **What do you dislike about Sangoma Unified Communications Platform?** In some regards, this phone system is more advanced than we need, as we do not use the dashboards/presence nor softphones. However the management of extensions is fairly simple and we are able to rotate on-call extensions with no issues. **Recommendations to others considering Sangoma Unified Communications Platform:** It was a very easy migration with little down time **What problems is Sangoma Unified Communications Platform solving and how is that benefiting you?** We replaced an existing on prem PBX with our Switchvox and were able to reduce our costs comparatively. We have also been able to flex our licensing as our staffing needs change with minimal effort. Having the virtual extensions for on-call and shared numbers as well as the built-in conferencing has provided the most benefit for us. ### 26. Switchvox made sense from an in-house IT perspective. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Primary/Secondary Education | Mid-Market (51-1000 emp.) **Reviewed Date:** April 30, 2019 **What do you like best about Sangoma Unified Communications Platform?** The ease of setup for basic functions was great. It didn't take us long to get basic VoIP phone functionality configured. We were then able to add on extras to our appliance so that we could remove fax lines from our phone contract. The Digium D70 phones work really well and allow us to have a customized list of contacts on the side panel for different buildings and departments. **What do you dislike about Sangoma Unified Communications Platform?** There is so much to Switchvox that deep diving into the system menus can get overwhelming. If you're new to the system, finding things can take a bit, outside the normal configuration stuff for setup. However, that isn't really anything to dislike as it HAS that many options that it takes a little time to acclimate oneself to the system. **Recommendations to others considering Sangoma Unified Communications Platform:** If you're looking to make the switch from hosted lines with the phone company to an in-house VoIP solution, definitely give Switchvox your consideration! **What problems is Sangoma Unified Communications Platform solving and how is that benefiting you?** Paying for phone lines and the confusion of booking each department or building properly was a big challenge. We are able to push fax lines over it, too, so we can start phasing out that technology. The granular reports we can generate allow more business Office control with accountability. ### 27. Great service , great product , until.. **Rating:** 4.0/5.0 stars **Reviewed by:** Gary L. | Ceo, Small-Business (50 or fewer emp.) **Reviewed Date:** April 30, 2019 **What do you like best about Sangoma Unified Communications Platform?** We love our cloud-based voice over IP systems and switch Vox digium cloud. It comes in highly handy in the event that employees need to work from home do the weather related issues couple with the flexibility a virtually any future we really need. **What do you dislike about Sangoma Unified Communications Platform?** The only issue that we dislike is that once the phone systems go down you can literally be offline up to a couple of hours without no real method of recovery in the event that it is a server related matter. At these moments we wish you had redundant servers That can immediately pick up a dropped service so the end client is not affected. **What problems is Sangoma Unified Communications Platform solving and how is that benefiting you?** The ability to work from home and creating an ivr system on the Fly is always important to us. Call recording is also valuable feature which we find very beneficial however with 10gb limits it can chew up pretty quick but nevertheless we have failover measures for that. ### 28. Game changer for SMB **Rating:** 5.0/5.0 stars **Reviewed by:** Brian S. | Director of IT, Small-Business (50 or fewer emp.) **Reviewed Date:** April 26, 2019 **What do you like best about Sangoma Unified Communications Platform?** We have 35 users and I have to say, the best feature is the use of soft phones. Many users are away from their desk so having the ability to receive calls on their mobile is essential. It also allows us to restrict personal phone numbers from being released to customers. **What do you dislike about Sangoma Unified Communications Platform?** The IVR is my biggest complaint. It is difficult to build and manage more complex IVR setups. **Recommendations to others considering Sangoma Unified Communications Platform:** Look into the online hosting. We purchased the PBX and manage it in house. We are currently looking at moving to the cloud based solution as it will be easier to scale. We have been experiencing rapid growth over the past 3 years and the hardware we originally purchased is reaching it's limit. **What problems is Sangoma Unified Communications Platform solving and how is that benefiting you?** We have had many issues with other systems in the past. Not being in control of our own phone system has led to many issues where we are waiting on a partner to fix issues. With SwitchVox, many of the more mundane tasks, and even some of the more complex ones, can be solved in minutes internally. This dramatically increases productivity. ### 29. Great Phone system for small businesses **Rating:** 4.0/5.0 stars **Reviewed by:** Ken N. | Engineer / IT Axon, Small-Business (50 or fewer emp.) **Reviewed Date:** June 13, 2019 **What do you like best about Sangoma Unified Communications Platform?** converged phones that allow you to link your cell phone to your office phone. I don't even have a phone on my desk any more **What do you dislike about Sangoma Unified Communications Platform?** set up can be complicated and creating custom time frames for emergency events like weather delays requires VPN access to our network **Recommendations to others considering Sangoma Unified Communications Platform:** This is a flexible and budget friendly option. You will need to consider Phone hardware cost in addition to the system. I have found the zoiper soft phone works just as effectively as a desk phone and I also have multiple users that are only using their cell phone so there are many options. **What problems is Sangoma Unified Communications Platform solving and how is that benefiting you?** more unified and traceable flow of phone calls. Allows us to see who is handling the highest volume of calls from a queue like our parts queue ### 30. Incredibly easy to configure and deploy, would like to see more post-sale value effort. **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** April 29, 2019 **What do you like best about Sangoma Unified Communications Platform?** Ease of setup. Migration to Switchvox Cloud was painless with the preconfigured phones and intuitive admin UI. The Switchvox admin interface makes it easy to perform many tasks that are difficult or impossible to achieve in other systems. **What do you dislike about Sangoma Unified Communications Platform?** Troubleshooting tools are not available to the customer. In fact, many basic administrative features are visible in the interface but are completely locked out or restricted. It can be difficult to solve problems without engaging customer support. Support agents will often not investigate a problem unless you can call and initiate a trace log when the issue is present, and for a very small timeframe (60 minutes). In conjunction with the crippled troubleshooting features in the admin UI, this makes solving transient call quality or connectivity problems almost impossible. Get used to using Wireshark and your own internal trace tools. Though it is claimed that Switchvox works with Outlook, this has not been the case for a long time as development on the add-in apparently ceased years ago. Integration is a bit lacking all around. While service outages are rare, communications regarding these incidents is even rarer. Don't bother asking for an estimated time to resolution or for regular status updates. **Recommendations to others considering Sangoma Unified Communications Platform:** Verify the integration (SSO, Outlook) meets your needs. **What problems is Sangoma Unified Communications Platform solving and how is that benefiting you?** Reporting and call tracking is excellent and has aided our business in streamlining our call handling procedures. Easy access to call reports continues to reveal opportunities for training and queue member guidance. Managing users/extensions is fantastic and saves time during onboarding. Mobility is great with the Switchvox Cloud app. ### 31. The Most Flexible and Scalable Telecom Solution **Rating:** 5.0/5.0 stars **Reviewed by:** Ethan L. | Director of Information Technology, Small-Business (50 or fewer emp.) **Reviewed Date:** April 25, 2019 **What do you like best about Sangoma Unified Communications Platform?** Switchvox is a highly scalable, standards-based VOIP solution. It has all the hallmarks of a truly great product, including: support for modern and legacy technologies, a robust API for application integration, an intuitive administrative web interface, comprehensive reporting tools, a highly customizable IVR, programmable event triggers, call log and recording archiving, virtual appliance options, and one of the best support teams available. And because it's based on Asterisk, the gold-standard for VOIP technology, it has a very mature and proven code base. Switchvox was a critical component in the success and growth of our organization. **What do you dislike about Sangoma Unified Communications Platform?** Due to it's flexibility, I haven't encountered a need that our Switchvox couldn't fulfill. **Recommendations to others considering Sangoma Unified Communications Platform:** Switchvox is the ideal choice where scalability and flexibility are critical. The support team is highly knowledgeable and available 24/7. No other product I've used or evaluated comes close to matching Switchvox on capability versus cost. **What problems is Sangoma Unified Communications Platform solving and how is that benefiting you?** Custom application development integration, real-time call monitoring and custom reporting, complex call routing. Implementing Switchvox allowed our company to grow to multiple sites and provided us with the means to meet even the most demanding customer requirements. The application integration capabilities enabled us to streamline our workflow by providing custom operational functionality between the call traffic and our core data solution. This resulted in a much more efficient and intuitive experience for our end users while strengthening the auditing capabilities for our industry accreditation. ### 32. Easy config for our office **Rating:** 3.5/5.0 stars **Reviewed by:** ali e. | it service, Mid-Market (51-1000 emp.) **Reviewed Date:** April 25, 2019 **What do you like best about Sangoma Unified Communications Platform?** User interface, I've delegated tasks to others who want access and control over call queues and changes to the system. I don't need to be the point of contact for everything. There is an ease-of-use factor that should be considered. **What do you dislike about Sangoma Unified Communications Platform?** Licensing for updates seems high, especially since I don't realize the benefits and I never need to contact support. Also the licensing can be a challenge when updating hardware. Also, there is no call attendant in the version we're using. This is something we're looking at. **Recommendations to others considering Sangoma Unified Communications Platform:** I would consider a hosted pbx, but when you'd like to keep things a bit cheaper use switchvox on premise. To be honest, on premise hosted is somewhat more difficult when routing several number ranges, its probably more efficient to choose hosted. **What problems is Sangoma Unified Communications Platform solving and how is that benefiting you?** Call queues and conference dial-in are the main business needs that switchvox is making simple, also the delegation of admin roles to others is simplified. The lack of call attendant is something we'd like to realize. ### 33. Great for us **Rating:** 4.5/5.0 stars **Reviewed by:** Andrew C. A. | IT Administrator, Mid-Market (51-1000 emp.) **Reviewed Date:** April 25, 2019 **What do you like best about Sangoma Unified Communications Platform?** For us, Switchvox strikes a good balance of being easy to use and configure while still offering all the features we need. It was easy to setup calls flowing the way we needed. Digium phones configure very easily, and adding some Polycom phones was only slightly more complicated (and well explained in their knowledgebase). Users find both the phones and the web interfaces easy as well. The Switchboard offers a great way to monitor how calls are flowing and what your phone team is up to in real-time as well. **What do you dislike about Sangoma Unified Communications Platform?** It could have better data export features. You can schedule emails that give summary data - number of calls, talk time, etc. - but you cannot automate exporting full call logs (who called who, for how long, was the call transferred, etc.). A cloud PBX we used previously would email complete call logs as CSV attachments, which was super helpful for us. It's a fairly isolated system. There really isn't an ecosystem around it to integrate with CRMs, ERPs, BI tools, and so on. There is API support if you have those capabilities in-house but if you're looking for out-of-the-box integrations you'll be left wanting. **What problems is Sangoma Unified Communications Platform solving and how is that benefiting you?** Switchvox's ability to ring a whole group of phones simultaneously was huge for us. It may sound trivial, but the cloud PBX we were using before, which was more call-center focused than we needed, would only ring a single phone at a time (which Switchvox can do, too!). The simultaneous ring dropped our time-to-answer by 70%. But mostly, Switchvox gives us a straightforward, reliable, easy-to-manage PBX and it's extremely reasonably priced. ### 34. Made the Switch! **Rating:** 5.0/5.0 stars **Reviewed by:** Mark E. | CFO/CIO, Mid-Market (51-1000 emp.) **Reviewed Date:** April 25, 2019 **What do you like best about Sangoma Unified Communications Platform?** Switchvox gives you powerful VOIP tools in a no-nonsense system for a price that is very reasonable. We are able to serve multiple offices from one location and the admin tools make it a snap to add items into our VOIP ecosystem or make changes. Our salespeople in the field love the flexibility and it is easy fro them to switch calls from their desk phone to their cell phones. You can manage it all yourself without relying on a third party administrator. The web interface is intuitive and easy to get around. It is very easy to see who is on the phone and how many incoming customer calls you are having at any time. **What do you dislike about Sangoma Unified Communications Platform?** Learning to master the system does take some time. More specific videos on each feature and how to program would be helpful. There is not anything I really dislike about the system. **Recommendations to others considering Sangoma Unified Communications Platform:** This system will do what you want at a great price. **What problems is Sangoma Unified Communications Platform solving and how is that benefiting you?** We had a legacy system that was retrofitted with a VOIP add on. It was a disaster. After switching to Switchvox we are able to easily manage all our telephony resources. Customer Service metrics are easy to pull and review. The dashboard make it easy for everyone to know what is going on. Switchvox has made a very positive change for internal communication and especially our customer facing service teams. ### 35. E510 review **Rating:** 4.0/5.0 stars **Reviewed by:** Forrest H. | IT Systems Administrator, Small-Business (50 or fewer emp.) **Reviewed Date:** April 24, 2019 **What do you like best about Sangoma Unified Communications Platform?** The Digium Switchvox E510 is an easy to configure and use, and the administration is very straight forward. For the money I think they provide a good product and have not had that many issues since we installed it. I like the build quality of the unit and the phones themselves and overall and very happy with it so far. I also like the video phones, they are very good quality and are nice to use. **What do you dislike about Sangoma Unified Communications Platform?** Sometimes phones do lock up and require a reboot, luckily most issues have been resolved by restarting the phone and the issue tend to then go away. I also do not like that you cannot easily downgrade the Firmware, or choose which version of the firmware to apply. It would be nice to be able to choose a version to download and apply. **Recommendations to others considering Sangoma Unified Communications Platform:** If you need a cost effective and easy to use VOIP solution for your small business I would consider the Switchvox line of products. **What problems is Sangoma Unified Communications Platform solving and how is that benefiting you?** To provide a cost effective VOIP and VM platform that is reliable. The visual voicemail feature is something that a lot of users like, and being able to play voice messages on the PC. Since the price is cost effective we were also able to get a backup unit in case we have a failure on our primary unit thus eliminating any downtime due to equipment failure which is an important component to our disaster recovery strategy. ### 36. Standard End User Review **Rating:** 1.0/5.0 stars **Reviewed by:** ✅ Steve H. | CMO, Mid-Market (51-1000 emp.) **Reviewed Date:** April 24, 2019 **What do you like best about Sangoma Unified Communications Platform?** None of it. If it wasn't for Greg Didier, you guys would be out of business. **What do you dislike about Sangoma Unified Communications Platform?** The user interface is simply terrible and not user-friendly. I've used 100's of digital platforms and dashboards and honestly - this may be the worst. VOIP is a technology that should be scalable and simple for the leyman to understand. Instead, I'm constantly having to call support for simple things like changing user account settings, or data management. Stop trying to use proprietary terminology like "Switchvox". Nobody knows what that is or what it means. Create a central "Digium" login. What is PBX? What is Switchvox? Why is my access denied to the admin portal when I'm an admin? Why do I have to "Login" to each individual extension. The tangled web you guys have created was build in a cave with no reference to any other digital dashboard I've ever used. My advice - Visit callrail.com and copy their platform visuals, ux, etc. **Recommendations to others considering Sangoma Unified Communications Platform:** Thank god for support. **What problems is Sangoma Unified Communications Platform solving and how is that benefiting you?** VOIP seems consistent. ### 37. Reliable and Knowledgable **Rating:** 4.0/5.0 stars **Reviewed by:** Jon P. | Systems Administrator, Small-Business (50 or fewer emp.) **Reviewed Date:** April 30, 2019 **What do you like best about Sangoma Unified Communications Platform?** The service works and I don't have to pay any attention to maintaining an Asterisk box on premises any more. **What do you dislike about Sangoma Unified Communications Platform?** The web interface is clunky for some features and tries to hand-hold others too much. **Recommendations to others considering Sangoma Unified Communications Platform:** Consider TCO when evaluating, including employee time spent maintaining on-premises equipment. **What problems is Sangoma Unified Communications Platform solving and how is that benefiting you?** We were looking for an affordable SIP phone service for an SMB where we could bring our existing phone hardware and DIDs along. We have dropped the need to run and maintain an Asterisk server on-site and have also dropped the need to contract and maintain a telephony connection to a major carrier. All of our phone services are handled through one provider. ### 38. PBX is great - Support, not so much **Rating:** 3.0/5.0 stars **Reviewed by:** Vernon C. | Executive Vice President, Mid-Market (51-1000 emp.) **Reviewed Date:** April 24, 2019 **What do you like best about Sangoma Unified Communications Platform?** PBX has many features and options. Great for small to large companies. Call routing, IVR feature, dashboards, etc. You do not have to use their phones but does offer many features if you use their phones. **What do you dislike about Sangoma Unified Communications Platform?** Support is subpar and Digium does not seem to care about flaws in their system and will try to call the flaw an "enhancement request". There are no productivity type of reports in this phone system. Basic call reports are all that is offered. **Recommendations to others considering Sangoma Unified Communications Platform:** Buy the model one step up from the current recommendation if you plan to grow at all. Well worth the extra cost up front than to have a system issue due to overloaded past system limits. **What problems is Sangoma Unified Communications Platform solving and how is that benefiting you?** We are about to tie 12 office locations together with a single PBX. We love the call queues for the multiple departments and the flexibility to have members of one call queue/dept in different locations. ### 39. Modern phone system with quirks **Rating:** 4.0/5.0 stars **Reviewed by:** Christiana A. | Office Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** April 24, 2019 **What do you like best about Sangoma Unified Communications Platform?** As the person who answers most of the incoming calls to the office, the Switchboard has become indispensable. Knowing who is on the phone, and with whom and for how long, gives me a huge boost to handle calls efficiently and professionally. **What do you dislike about Sangoma Unified Communications Platform?** Just like any other piece of tech, there are occasional "blips" in function -- e.g. silence on one or both ends of a call, incoming calls not making it to voicemail, internal calls not connecting. Because our phone provider, Digium, doesn't offer network support, it can be very difficult to diagnose and address the lapses in performance. Essentially, if an issue doesn't happen exactly the same way, multiple times, on demand, then it just becomes something we have to live with. There are also many functions (pick up, monitor, and intercom in particular) that require you to wait for your phone to ring before you can proceed to the actual task, wasting precious seconds. The Switchvox app has a lot of potential in allowing our users to not be 100% tied to their desks by taking and making calls from their cell phones as if they were at the office. This benefit has not been fully realized because the app is incredibly finicky (requires very stable wifi or data connection to receive incoming calls, and often will not receive calls if the app is not open on the screen, limiting the ability to multi-task), and is sometimes more trouble than it's worth. **Recommendations to others considering Sangoma Unified Communications Platform:** This is really only useful i **What problems is Sangoma Unified Communications Platform solving and how is that benefiting you?** We used to be on a very old and outdated Nortel phone system. Upgrading to Digium/Switchvox has definitely increased our efficiency by providing information, streamlining transfers, and isolating call disruptions (issues are using phone-specific, rather than system-wide, and thus more easily and quickly fixed). As a sales organization, the Call Log options have become a valuable tool for management in holding our staff accountable to our goals and themselves. Many of the staff run regular reports on their own phones to track how productive they really are vs. how they feel. Again, this is a benefit of increased information available. ### 40. It works as it should **Rating:** 5.0/5.0 stars **Reviewed by:** Gilbert R. | Network and Security Administrator, Small-Business (50 or fewer emp.) **Reviewed Date:** April 24, 2019 **What do you like best about Sangoma Unified Communications Platform?** The ease of use when provisioning users and devices. I've used several different UC solutions, and hands down Digium's Switchvox is the best of them all. The dashboard provides a very intuitive experience for both novice and expert. Not sure about what to do? The Digium knowledge-base tools have helped answer all questions I've had. If you need more in depth help, I've found their customer service and technical support to be second to none. **What do you dislike about Sangoma Unified Communications Platform?** There really isn't much that I can say that I dislike. We had some challenges early on with upgrades and how upgrades needed to be applied. This was our own mistake in that we did not upgrade firmware on our devices in a timely manner. Its crucial to keep on top of updates to ensure a smooth upgrade path. **Recommendations to others considering Sangoma Unified Communications Platform:** Weigh all options out there and make sure they are offering you everything you need. If you did your homework like I did, you will see that Digium Switchvox is a hard solution to ignore. **What problems is Sangoma Unified Communications Platform solving and how is that benefiting you?** Unified Communications with Collaboration tools. Once we reviewed the different options out there, we saw the need for a no nonsense solution that would work for our organization. Digium provides all the tool we need to ensure our staff can communication effectively, as well as have options for collaboration and conferencing. This solved the problem by encompassing all our needs under one umbrella. ### 41. Switchvox: A smart solution for small to medium business! **Rating:** 5.0/5.0 stars **Reviewed by:** George P. | Agency Development / Information Services, Small-Business (50 or fewer emp.) **Reviewed Date:** April 24, 2019 **What do you like best about Sangoma Unified Communications Platform?** The Switchvox is extremely customizable so that you can tailor the system functionality to your business' call structure. It can be used for automated answering or as an operator PBX with the ability to set up circular and linear call groups. With the included Switchboard web console, you can view and distribute calls in your organization, dial other users, view and retrieve parked calls, manage voicemails and more right from your workstation's desktop. There are optional add-ons to allow you to dial contacts directly from your web browser and MS Outlook. **What do you dislike about Sangoma Unified Communications Platform?** The mobile app for Switchvox has experienced spotty performance with intermittent call drops and user status displays. Despite several sessions with Digium support, they have been unable to resolve the issue. This is an area where they need improvement. Be cautious if your intent is to have an employee use the mobile extension app as their exclusive extension. **What problems is Sangoma Unified Communications Platform solving and how is that benefiting you?** We have been able to easily manage our two office locations with one PBX which allows communications between employees and customers between the offices effortless and easy. For our telecommuting employees, it his a breeze to set them up an extension at home and transfer calls to them as if they were in a physical office at our locations. ### 42. Digium is a solid VoIP solution **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Events Services | Mid-Market (51-1000 emp.) **Reviewed Date:** April 24, 2019 **What do you like best about Sangoma Unified Communications Platform?** We have a complete Digium solution, with an on-premise phone system, Digium phones and the Digium Switchvox software. It has been very easy to learn and use. The calls sound crisp and clear. We have not had any major issues or outages. Administrative software is laid out in an intuitive way. Support is easy to contact and they have mostly been very helpful. **What do you dislike about Sangoma Unified Communications Platform?** We have experienced a few bugs with the Switchvox software, but most have been easily remedied. We recently ran a Switchvox update and it broke some of our analog devices. These devices (conference room phone, cordless phone, overhead paging system) were no longer connected. I called Digium for support and the rep pretty much told me I was on my own to figure out how to get them connected back up. It was the update that broke things, so I was hoping for some help. Instead I spent hours on the internet finding a solution. Also, I don't like that you have to wait for a software revision before things are resolved. Sometimes you have to live with a 'bug' for a month, or even longer. **Recommendations to others considering Sangoma Unified Communications Platform:** The advice I would give is to have someone help you set everything up initially. Dont rely on the reseller, maybe find someone else to help you. We were assigned to a reseller in our area who we did not love, They seemed like they were learning along with us, and we didn't feel like they were 'experts' in any of it. I wish we would have hired an outside contractor who specializes is phone systems. So we had a painful start. Once everything was installed and running, I contact Digium directly and had some help tweaking things a bit to make them work properly. **What problems is Sangoma Unified Communications Platform solving and how is that benefiting you?** We chose the Switchvox software because it was easy for our operator group to use. The customizable switchboard is very useful, it allows each user to create their own layout and see only what is useful for them. There are lots of great reports in the admin section of the Switchvox software, and as an admin I find it pretty straightforward to use the tools. I can easily set up new extensions, make changes to the user permissions, and backup and run updates. ### 43. Digium 80 Appliance Cold Spare **Rating:** 5.0/5.0 stars **Reviewed by:** Edward I. | Office Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** April 24, 2019 **What do you like best about Sangoma Unified Communications Platform?** Our office has been operating on the Switchvox 80 for almost five years. We like the system a lot as it is user friendly and pretty reliable. If we do run into any issues, tech support is great to work with and are always will to assist you with any problems we have with the device. **What do you dislike about Sangoma Unified Communications Platform?** We have run into glitches a few times with our switchboard which we have to restart the software every once in a while. There are some features we wish to have back in the switchboard as well. One of those features is being able to drag a call to an extension. I know the people who manage the front miss that function. Otherwise, we are really happy with the appliance we have at our office right now. **Recommendations to others considering Sangoma Unified Communications Platform:** Digium is a reliable VoIP system. If you don't know what you are doing, then that's ok because their tech support is amazing to work with. **What problems is Sangoma Unified Communications Platform solving and how is that benefiting you?** The device is nice and easy to use. We are a law firm and a lot of us are on the phone at the same time. It is nice to be able to have 12 concurrent calls going at the same time. If I haven't said it enough, I am a big fan of the tech support. All the people I have had to talk to with any problems I've had with the appliance has been really helpful. ### 44. Excellent Product and Support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Security and Investigations | Small-Business (50 or fewer emp.) **Reviewed Date:** April 24, 2019 **What do you like best about Sangoma Unified Communications Platform?** The support is invaluable and the techs are knowledgeable and are able to answer questions almost every time. The billing process is transparent and simple. The web based interface is clean and easy to navigate. **What do you dislike about Sangoma Unified Communications Platform?** I was used to the 3CX interface and structure so the cloud version of your software is new and I am still trying to wrap my mind around how it should work. It would help to have some "company templates" for us non technical customers on the month to month plans. It would've helped to ask our company structure at the beginning so your engineers could match how we work. The phone app has a lot of issues. The structuring of the phone system seams "isolated" for example IVR, adding phones, adding extensions, are all separate locations and hard to keep track of how they all together. The reporting on the cloud version is limited and difficult to configure. **Recommendations to others considering Sangoma Unified Communications Platform:** Explain your company structure thoroughly. Research the reporting functionality if you would like to see data for making sales decisions. **What problems is Sangoma Unified Communications Platform solving and how is that benefiting you?** Being able to apply compartmentalization and make use of each department using the phone system. Making sure the calls are getting to the right people to increase efficiency. ### 45. I have been very happy with the flexibility and ease of use with Switchvox **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Wholesale | Mid-Market (51-1000 emp.) **Reviewed Date:** April 24, 2019 **What do you like best about Sangoma Unified Communications Platform?** I love the low cost, ease of administration, flexibility to work with multiple phone, the ease of setting up digium phones, and the INTEGRATION. Being able to create our own "in house" click to dial CRM where we track leads, prospects, calls, time on phone, conversions, sales, etc. is a HUGE plus for our company. Without that, we would be looking for new vendor. **What do you dislike about Sangoma Unified Communications Platform?** Honestly, what i dislike the most is simply the IVR functionality. It just seems a little clunky to me, but maybe it just doesn't work well with my brain. The other downside i see, is not being able to have a mobile app and desk phone share the same extension. **Recommendations to others considering Sangoma Unified Communications Platform:** cost, features, API integration **What problems is Sangoma Unified Communications Platform solving and how is that benefiting you?** This is probably our biggest. 1) Being able to create our own "in house" click to dial CRM where we track leads, prospects, calls, time on phone, conversions, sales, etc. is a HUGE plus for our company. Without that, we would be looking for new vendor. 2) screen pops on internal calls that can take our sales team straight into an order or account or perform account functions without every typing anything. All based on the incoming # caller id. ### 46. Great and flexible phone system for multiple locations **Rating:** 5.0/5.0 stars **Reviewed by:** Phil M. | General Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** April 24, 2019 **What do you like best about Sangoma Unified Communications Platform?** I like best how the system functions between locations. The distance has been removed and we can function like one office, while those who call in can still see enough separation between our locations to get to the right person quickly. We use a call support service and the call flow flexibility allows us to utilize them, as well as internal staff to handle our call volume. **What do you dislike about Sangoma Unified Communications Platform?** We have pushed the level of customization, as we normally do, but found that call routing has a few limitations when trying to dump calls off to other staff members when one is on the phone or needing to jump into a new cue. **Recommendations to others considering Sangoma Unified Communications Platform:** It does help to have an IT company install this and be a phone-a-friend, even if you are tech savvy. They help navigate and unlock all of the options available to the user. **What problems is Sangoma Unified Communications Platform solving and how is that benefiting you?** We are eliminating high phone line costs, eliminating the issues with two offices that are sometimes served by centralized staff. Our benefits are flexibility and getting all of the features that even the top tier of the local phone service couldn't offer. ### 47. Solid Product **Rating:** 4.0/5.0 stars **Reviewed by:** Ethan B. | General Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** April 26, 2019 **What do you like best about Sangoma Unified Communications Platform?** Switchvox makes it very easy for an IT professional to configure and manage the phone system as compared to legacy phone systems. It has a great web interface with easy to navigate menus. The y also offer all options right out of the box. **What do you dislike about Sangoma Unified Communications Platform?** We had a lot of setup issues with reliability of the product. We had a re-seller involved in getting the system set up and it still required several phone calls to him and to Digium's support. I had some issues with Digium's support initially, but they have really improved since those initial calls. **What problems is Sangoma Unified Communications Platform solving and how is that benefiting you?** We use a lot of the functionality of switchvox including recording, phone tree, and their moble app. We operate a senior home care agency, so most of our empoloyees are in our client's homes, and they need to be able to reach us 24x7. ### 48. Excellent product backed up by excellent service **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Small-Business (50 or fewer emp.) **Reviewed Date:** April 25, 2019 **What do you like best about Sangoma Unified Communications Platform?** Support is only a phone call away. Love the helpfulness of all the techs. **What do you dislike about Sangoma Unified Communications Platform?** The software is so robust. There is great training on videos but there is so much that is hard to know where to start. Support is so helpful and they often just do what needs to be done. I like to know how to fix things myself so it would be great if in the follow up email the steps taken to correct the issue were laid out. Some of the techs take the time to walk me through doing things myself. Are there webinars available which share some of the cool things this system can do? **What problems is Sangoma Unified Communications Platform solving and how is that benefiting you?** Phones are very clear. Easy to switch who should be in call queue one and two. Easy to change out of office message. ### 49. Swithcvox for the win! **Rating:** 5.0/5.0 stars **Reviewed by:** John T. | IT Systems Administrator, Small-Business (50 or fewer emp.) **Reviewed Date:** April 25, 2019 **What do you like best about Sangoma Unified Communications Platform?** We love our Switchvox E510 and enjoy the ease of administration, setup, and use. We like the build quality of the phones and hardware, and so far have not had many issues. **What do you dislike about Sangoma Unified Communications Platform?** We do not like how we cannot choose which versions to update to, right now it only let's you install the current release and is problematic when trying to sync our primary and backup units should they become out of syn with the versions. **Recommendations to others considering Sangoma Unified Communications Platform:** Make sure you choose the right model, we were able to get by with a smaller unit and so far it is working well for us and did not have to spend a ton of money on it. **What problems is Sangoma Unified Communications Platform solving and how is that benefiting you?** It solved our need for a cost effective VOIP phone and VM system. What else is there to say? ### 50. Great SMB VOIP PBX Appliance **Rating:** 4.5/5.0 stars **Reviewed by:** Bill C. | IT Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** April 25, 2019 **What do you like best about Sangoma Unified Communications Platform?** The web based admin UI is very user friendly. The IVR programming is flexible and powerful. The US Based support is knowledgeable and responsive. The hardware is reliable and performant. **What do you dislike about Sangoma Unified Communications Platform?** Switchvox is not based on the latest version of Asterisk. It lags behind...in the past it was more significant. We have had issues that appeared to be related to the old version of Asterisk under the covers...We have been running multiple Switchvox PBX's across our WAN for about 8 years. Over the years most of the bugs have gotten wrung out. **What problems is Sangoma Unified Communications Platform solving and how is that benefiting you?** Provides a commercial/supported solution that simplifies telephony moves/adds/changes across a multi site enterprise with limited and centralized IT and limited programming/engineering to deploy an open source solution. ## Sangoma Unified Communications Platform Discussions - [What is Switchvox used for?](https://www.g2.com/discussions/what-is-switchvox-used-for) - [View Sangoma Unified Communications Platform pricing details and edition comparison](https://www.g2.com/products/sangoma-unified-communications-platform/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-15+14%3A44%3A33+-0500&secure%5Bsession_id%5D=4b551af8-da05-40d6-8643-563e40b86e1e&secure%5Btoken%5D=826de5cc7a89a0219a6cc0c11e839a3e572772d0141f0146a0925e368762d1b9&format=llm_user) ## Sangoma Unified Communications Platform Integrations - [Microsoft Dynamics 365 Connector](https://www.g2.com/products/microsoft-dynamics-365-connector/reviews) - [Microsoft Teams](https://www.g2.com/products/microsoft-teams/reviews) - [Poly.AI](https://www.g2.com/products/poly-ai/reviews) - [Salesforce CRM Connector](https://www.g2.com/products/salesforce-crm-connector/reviews) - [Sugar CRM Connector](https://www.g2.com/products/sugar-crm-connector/reviews) - [Zapier](https://www.g2.com/products/zapier/reviews) - [Zendesk and Salesforce Knowledge Connector](https://www.g2.com/products/zendesk-and-salesforce-knowledge-connector/reviews) - [Zendesk for Employee Service](https://www.g2.com/products/zendesk-for-employee-service/reviews) - [Zoho CRM](https://www.g2.com/products/zoho-crm/reviews) ## Sangoma Unified Communications Platform Features **Platform Basics - VoIP Providers** - PBX systems, VoIP Softphone - Call Management - Network monitoring - Integrations - Virtual PBX - SIP trunking services **Agentic AI - UCaaS Platforms** - Cross-system Integration - Adaptive Learning - Natural Language Interaction **Basic Communication** - Phone Calls - Video Calls - Instant Messaging - Screen Sharing - Conference Calls - Desk-to-Desk Calls **Extensions** - Tenancy Flexibility - Native VoIP - CCaaS Option **Agentic AI - VoIP Providers** - Cross-system Integration - Adaptive Learning **Access** - Software Pairing - Browser Extension - Individual Download **Advanced Features** - Hold Music - Automated Attendants - VOiP Number **Features** - Voicemail to Email - Voicemail to SMS - File Sharing - Voice Conferencing - Video Conferencing - Conference Transcripts ## Top Sangoma Unified Communications Platform Alternatives - [RingEX](https://www.g2.com/products/ringex/reviews) - 4.2/5.0 (1,325 reviews) - [GoTo Connect](https://www.g2.com/products/goto-connect/reviews) - 4.4/5.0 (1,387 reviews) - [Dialpad Connect](https://www.g2.com/products/dialpad-connect/reviews) - 4.4/5.0 (3,995 reviews)