--- title: Sangoma Unified Communications Platform Reviews meta\_title: 'Sangoma Unified Communications Platform Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 252 reviews by the users' company size, role or industry to find out how Sangoma Unified Communications Platform works for a business like yours. aggregate\_rating: rating\_value: 4.2 review\_count: 252 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Collaboration & Productivity url: https://www.g2.com/categories/collaboration-productivity --- # Sangoma Unified Communications Platform Reviews & Product Details Claimed ###### Profile Status This profile is currently managed by Sangoma Unified Communications Platform but has limited features. Are you part of the Sangoma Unified Communications Platform team? [Upgrade your plan](https://sell.g2.com) to enhance your branding and engage with visitors to your profile! Sangoma’s Unified Communications (UC) platform is a fully integrated, in-house solution designed to empower businesses with essential communications tools — available in cloud, hybrid, or on-premises deployments. Built on over 40 years of engineering expertise, Sangoma delivers the control, flexibility, and reliability modern organizations need across industries like healthcare, retail, restaurants, education, hospitality, and manufacturing. At the heart of Sangoma’s UC offering is the Innovation Foundry, where continuous R&D drives the evolution of AI communications. This approach delivers rapid, agile improvements to meet the real-world needs of customers and partners. From API integrations and workflow automation to purpose-built vertical solutions, Sangoma ensures that innovation isn't a buzzword — it's built in. - Cloud UCaaS: Easy to deploy and manage, ideal for businesses with limited IT resources - Hybrid UCaaS: Combines the scalability of cloud with the security of on-prem. Designed for high-reliability use cases like healthcare, with local survivability and 4G/5G failover - On-Prem UC: Best for government, education, and municipal sectors seeking full control and traditional telephony functionality Sangoma’s UC platform integrates with Microsoft Teams and CRMs like Salesforce, and can be paired with contact center tools, plug-and-play phones (wired and wireless), headsets, and accessories. It also supports VoIP gateways, Session Border Controllers for secure remote connectivity, and managed security and networking solutions. * * * Seller [Sangoma](https://www.g2.com/sellers/sangoma) Discussions [Sangoma Unified Communications Platform Community](https://www.g2.com/products/sangoma-unified-communications-platform/discuss) Languages Supported English, French, Spanish Solution Type All-in-One Overview by David Dutton (Director of Revenue Operations at Sangoma) Show More ## Pricing Pricing provided by Sangoma Unified.... ### Cloud Starting at $17.99 1 User per month ### Hybrid Starting at $17.99 1 User per month [ View More Pricing Information ](https://www.g2.com/products/sangoma-unified-communications-platform/pricing) ## Top-Rated Alternatives [ ![RingEX](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "RingEX") RingEX 4.2/5(1,429) ](https://www.g2.com/products/ringex/reviews) [ ![GoTo Connect](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "GoTo Connect") GoTo Connect 4.4/5(1,415) ](https://www.g2.com/products/goto-connect/reviews) [ ![Dialpad Connect](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Dialpad Connect") Dialpad Connect 4.4/5(4,201) ](https://www.g2.com/products/dialpad-connect/reviews) [ View All Alternatives ](https://www.g2.com/products/sangoma-unified-communications-platform/competitors/alternatives) ## User Insights Average based on 252 real user reviews. Implementation Time 1 month Perceived Cost $$$$$ Typical contract price $0k - $0k [Sign in to view](/login) [Log in to unlock pricing and user insights](/login) ## Sangoma Unified Communications Platform Integrations (9) What do users say about integrations? Integration information sourced from real user reviews. [ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Microsoft Dynamics 365 Connector ](https://www.g2.com/products/microsoft-dynamics-365-connector/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Microsoft Teams ](https://www.g2.com/products/microsoft-teams/reviews)[ Poly.AI ](https://www.g2.com/products/poly-ai/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Salesforce CRM Connector ](https://www.g2.com/products/salesforce-crm-connector/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Sugar CRM Connector ](https://www.g2.com/products/sugar-crm-connector/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Zapier ](https://www.g2.com/products/zapier/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Zendesk and Salesforce Knowledge Connector ](https://www.g2.com/products/zendesk-and-salesforce-knowledge-connector/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Zendesk for Employee Service ](https://www.g2.com/products/zendesk-for-employee-service/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Zoho CRM ](https://www.g2.com/products/zoho-crm/reviews) Show More ![George P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "George P.") GP George P. Agency Development / Information Services Small-Business (50 or fewer emp.) 4/24/2019 "Switchvox: A smart solution for small to medium business!" 5/5 What do you like best about Sangoma Unified Communications Platform? The Switchvox is extremely customizable so that you can tailor the system functionality to your business' call structure. It can be used for automated answering or as an operator PBX with the ability to set up circular and linear call groups. With the included Switchboard web console, you can view and distribute calls in your organization, dial other users, view and retrieve parked calls, manage voicemails and more right from your workstation's desktop. There are optional add-ons to allow you to dial contacts directly from your web browser and MS Outlook. Review collected by and hosted on G2.com. What do you dislike about Sangoma Unified Communications Platform? The mobile app for Switchvox has experienced spotty performance with intermittent call drops and user status displays. Despite several sessions with Digium support, they have been unable to resolve the issue. This is an area where they need improvement. Be cautious if your intent is to have an employee use the mobile extension app as their exclusive extension. Review collected by and hosted on G2.com. What problems is Sangoma Unified Communications Platform solving and how is that benefiting you? We have been able to easily manage our two office locations with one PBX which allows communications between employees and customers between the offices effortless and easy. For our telecommuting employees, it his a breeze to set them up an extension at home and transfer calls to them as if they were in a physical office at our locations. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Events Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Events Services") AE Verified User in Events Services Mid-Market (51-1000 emp.) 4/24/2019 "Digium is a solid VoIP solution" 4.5/5 What do you like best about Sangoma Unified Communications Platform? We have a complete Digium solution, with an on-premise phone system, Digium phones and the Digium Switchvox software. It has been very easy to learn and use. The calls sound crisp and clear. We have not had any major issues or outages. Administrative software is laid out in an intuitive way. Support is easy to contact and they have mostly been very helpful. Review collected by and hosted on G2.com. What do you dislike about Sangoma Unified Communications Platform? We have experienced a few bugs with the Switchvox software, but most have been easily remedied. We recently ran a Switchvox update and it broke some of our analog devices. These devices (conference room phone, cordless phone, overhead paging system) were no longer connected. I called Digium for support and the rep pretty much told me I was on my own to figure out how to get them connected back up. It was the update that broke things, so I was hoping for some help. Instead I spent hours on the internet finding a solution. Also, I don't like that you have to wait for a software revision before things are resolved. Sometimes you have to live with a 'bug' for a month, or even longer. Review collected by and hosted on G2.com. Recommendations to others considering Sangoma Unified Communications Platform: The advice I would give is to have someone help you set everything up initially. Dont rely on the reseller, maybe find someone else to help you. We were assigned to a reseller in our area who we did not love, They seemed like they were learning along with us, and we didn't feel like they were 'experts' in any of it. I wish we would have hired an outside contractor who specializes is phone systems. So we had a painful start. Once everything was installed and running, I contact Digium directly and had some help tweaking things a bit to make them work properly. Review collected by and hosted on G2.com. What problems is Sangoma Unified Communications Platform solving and how is that benefiting you? We chose the Switchvox software because it was easy for our operator group to use. The customizable switchboard is very useful, it allows each user to create their own layout and see only what is useful for them. There are lots of great reports in the admin section of the Switchvox software, and as an admin I find it pretty straightforward to use the tools. I can easily set up new extensions, make changes to the user permissions, and backup and run updates. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller EI Edward I. Office Manager Small-Business (50 or fewer emp.) 4/24/2019 "Digium 80 Appliance Cold Spare" 5/5 What do you like best about Sangoma Unified Communications Platform? Our office has been operating on the Switchvox 80 for almost five years. We like the system a lot as it is user friendly and pretty reliable. If we do run into any issues, tech support is great to work with and are always will to assist you with any problems we have with the device. Review collected by and hosted on G2.com. What do you dislike about Sangoma Unified Communications Platform? We have run into glitches a few times with our switchboard which we have to restart the software every once in a while. There are some features we wish to have back in the switchboard as well. One of those features is being able to drag a call to an extension. I know the people who manage the front miss that function. Otherwise, we are really happy with the appliance we have at our office right now. Review collected by and hosted on G2.com. Recommendations to others considering Sangoma Unified Communications Platform: Digium is a reliable VoIP system. If you don't know what you are doing, then that's ok because their tech support is amazing to work with. Review collected by and hosted on G2.com. What problems is Sangoma Unified Communications Platform solving and how is that benefiting you? The device is nice and easy to use. We are a law firm and a lot of us are on the phone at the same time. It is nice to be able to have 12 concurrent calls going at the same time. If I haven't said it enough, I am a big fan of the tech support. All the people I have had to talk to with any problems I've had with the appliance has been really helpful. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Security and Investigations](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Security and Investigations") AS Verified User in Security and Investigations Small-Business (50 or fewer emp.) 4/24/2019 "Excellent Product and Support" 5/5 What do you like best about Sangoma Unified Communications Platform? The support is invaluable and the techs are knowledgeable and are able to answer questions almost every time. The billing process is transparent and simple. The web based interface is clean and easy to navigate. Review collected by and hosted on G2.com. What do you dislike about Sangoma Unified Communications Platform? I was used to the 3CX interface and structure so the cloud version of your software is new and I am still trying to wrap my mind around how it should work. It would help to have some "company templates" for us non technical customers on the month to month plans. It would've helped to ask our company structure at the beginning so your engineers could match how we work. The phone app has a lot of issues. The structuring of the phone system seams "isolated" for example IVR, adding phones, adding extensions, are all separate locations and hard to keep track of how they all together. The reporting on the cloud version is limited and difficult to configure. Review collected by and hosted on G2.com. Recommendations to others considering Sangoma Unified Communications Platform: Explain your company structure thoroughly. Research the reporting functionality if you would like to see data for making sales decisions. Review collected by and hosted on G2.com. What problems is Sangoma Unified Communications Platform solving and how is that benefiting you? Being able to apply compartmentalization and make use of each department using the phone system. Making sure the calls are getting to the right people to increase efficiency. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Wholesale](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Wholesale") AW Verified User in Wholesale Mid-Market (51-1000 emp.) 4/24/2019 "I have been very happy with the flexibility and ease of use with Switchvox" 4.5/5 What do you like best about Sangoma Unified Communications Platform? I love the low cost, ease of administration, flexibility to work with multiple phone, the ease of setting up digium phones, and the INTEGRATION. Being able to create our own "in house" click to dial CRM where we track leads, prospects, calls, time on phone, conversions, sales, etc. is a HUGE plus for our company. Without that, we would be looking for new vendor. Review collected by and hosted on G2.com. What do you dislike about Sangoma Unified Communications Platform? Honestly, what i dislike the most is simply the IVR functionality. It just seems a little clunky to me, but maybe it just doesn't work well with my brain. The other downside i see, is not being able to have a mobile app and desk phone share the same extension. Review collected by and hosted on G2.com. Recommendations to others considering Sangoma Unified Communications Platform: cost, features, API integration Review collected by and hosted on G2.com. What problems is Sangoma Unified Communications Platform solving and how is that benefiting you? This is probably our biggest. 1) Being able to create our own "in house" click to dial CRM where we track leads, prospects, calls, time on phone, conversions, sales, etc. is a HUGE plus for our company. Without that, we would be looking for new vendor. 2) screen pops on internal calls that can take our sales team straight into an order or account or perform account functions without every typing anything. All based on the incoming # caller id. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Phil M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Phil M.") PM Phil M. General Manager Small-Business (50 or fewer emp.) 4/24/2019 "Great and flexible phone system for multiple locations" 5/5 What do you like best about Sangoma Unified Communications Platform? I like best how the system functions between locations. The distance has been removed and we can function like one office, while those who call in can still see enough separation between our locations to get to the right person quickly. We use a call support service and the call flow flexibility allows us to utilize them, as well as internal staff to handle our call volume. Review collected by and hosted on G2.com. What do you dislike about Sangoma Unified Communications Platform? We have pushed the level of customization, as we normally do, but found that call routing has a few limitations when trying to dump calls off to other staff members when one is on the phone or needing to jump into a new cue. Review collected by and hosted on G2.com. Recommendations to others considering Sangoma Unified Communications Platform: It does help to have an IT company install this and be a phone-a-friend, even if you are tech savvy. They help navigate and unlock all of the options available to the user. Review collected by and hosted on G2.com. What problems is Sangoma Unified Communications Platform solving and how is that benefiting you? We are eliminating high phone line costs, eliminating the issues with two offices that are sometimes served by centralized staff. Our benefits are flexibility and getting all of the features that even the top tier of the local phone service couldn't offer. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller EB Ethan B. General Manager Mid-Market (51-1000 emp.) 4/26/2019 "Solid Product" 4/5 What do you like best about Sangoma Unified Communications Platform? Switchvox makes it very easy for an IT professional to configure and manage the phone system as compared to legacy phone systems. It has a great web interface with easy to navigate menus. The y also offer all options right out of the box. Review collected by and hosted on G2.com. What do you dislike about Sangoma Unified Communications Platform? We had a lot of setup issues with reliability of the product. We had a re-seller involved in getting the system set up and it still required several phone calls to him and to Digium's support. I had some issues with Digium's support initially, but they have really improved since those initial calls. Review collected by and hosted on G2.com. What problems is Sangoma Unified Communications Platform solving and how is that benefiting you? We use a lot of the functionality of switchvox including recording, phone tree, and their moble app. We operate a senior home care agency, so most of our empoloyees are in our client's homes, and they need to be able to reach us 24x7. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Financial Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Financial Services") AF Verified User in Financial Services Small-Business (50 or fewer emp.) 4/25/2019 "Excellent product backed up by excellent service" 5/5 What do you like best about Sangoma Unified Communications Platform? Support is only a phone call away. Love the helpfulness of all the techs. Review collected by and hosted on G2.com. What do you dislike about Sangoma Unified Communications Platform? The software is so robust. There is great training on videos but there is so much that is hard to know where to start. Support is so helpful and they often just do what needs to be done. I like to know how to fix things myself so it would be great if in the follow up email the steps taken to correct the issue were laid out. Some of the techs take the time to walk me through doing things myself. Are there webinars available which share some of the cool things this system can do? Review collected by and hosted on G2.com. What problems is Sangoma Unified Communications Platform solving and how is that benefiting you? Phones are very clear. Easy to switch who should be in call queue one and two. Easy to change out of office message. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller JT John T. IT Systems Administrator Small-Business (50 or fewer emp.) 4/25/2019 "Swithcvox for the win!" 5/5 What do you like best about Sangoma Unified Communications Platform? We love our Switchvox E510 and enjoy the ease of administration, setup, and use. We like the build quality of the phones and hardware, and so far have not had many issues. Review collected by and hosted on G2.com. What do you dislike about Sangoma Unified Communications Platform? We do not like how we cannot choose which versions to update to, right now it only let's you install the current release and is problematic when trying to sync our primary and backup units should they become out of syn with the versions. Review collected by and hosted on G2.com. Recommendations to others considering Sangoma Unified Communications Platform: Make sure you choose the right model, we were able to get by with a smaller unit and so far it is working well for us and did not have to spend a ton of money on it. Review collected by and hosted on G2.com. What problems is Sangoma Unified Communications Platform solving and how is that benefiting you? It solved our need for a cost effective VOIP phone and VM system. What else is there to say? Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller BC Bill C. IT Manager Mid-Market (51-1000 emp.) 4/25/2019 "Great SMB VOIP PBX Appliance" 4.5/5 What do you like best about Sangoma Unified Communications Platform? The web based admin UI is very user friendly. The IVR programming is flexible and powerful. The US Based support is knowledgeable and responsive. The hardware is reliable and performant. Review collected by and hosted on G2.com. What do you dislike about Sangoma Unified Communications Platform? Switchvox is not based on the latest version of Asterisk. It lags behind...in the past it was more significant. We have had issues that appeared to be related to the old version of Asterisk under the covers...We have been running multiple Switchvox PBX's across our WAN for about 8 years. Over the years most of the bugs have gotten wrung out. Review collected by and hosted on G2.com. What problems is Sangoma Unified Communications Platform solving and how is that benefiting you? Provides a commercial/supported solution that simplifies telephony moves/adds/changes across a multi site enterprise with limited and centralized IT and limited programming/engineering to deploy an open source solution. Review collected by and hosted on G2.com. Show More 5/22/2019 Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ## Questions about Sangoma Unified Communications Platform? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about Sangoma Unified Communications Platform ](https://www.g2.com/products/sangoma-unified-communications-platform/discussions/new) GU Guest User What is Switchvox used for? 0 Upvotes 0 [ Join the conversation ](https://www.g2.com/discussions/what-is-switchvox-used-for) [ View all Discussions ](https://www.g2.com/products/sangoma-unified-communications-platform/discuss) ## Pricing Options Pricing provided by Sangoma Unified.... ### Cloud Starting at $17.99 1 User per month ### Hybrid Starting at $17.99 1 User per month ### On-Premises Contact Us [ View More Pricing Information ](https://www.g2.com/products/sangoma-unified-communications-platform/pricing) Sangoma Unified Communications Platform Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_2cb8851bb37b5b07e91457db66d3632e/freepbx.png "Product Avatar Image") FreePBX 4.5/5(17) [ Compare Now ](https://www.g2.com/compare/freepbx-vs-sangoma-unified-communications-platform) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_be08dab78dcba32b9dfe8cb030a1c88d/ringex.png "Product Avatar Image") RingEX 4.2/5(1,429) [ Compare Now ](https://www.g2.com/compare/ringex-vs-sangoma-unified-communications-platform) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_27d98954e8b06558c3af0cdfcdea1b40/goto-connect.jpg "Product Avatar Image") GoTo Connect 4.4/5(1,415) [ Compare Now ](https://www.g2.com/compare/goto-connect-vs-sangoma-unified-communications-platform) ##### ##### Sangoma Unified Communications Platform Features Basic Communication Phone Calls Video Calls Instant Messaging Advanced Features Hold Music Automated Attendants VOiP Number Access Software Pairing Browser Extension Individual Download [ View More Features ](https://www.g2.com/products/sangoma-unified-communications-platform/features) ##### Categories on G2 [UCaaS Platforms](https://www.g2.com/categories/ucaas-platforms)[VoIP Providers](https://www.g2.com/categories/voip-providers) ##### Explore More [Zapier vs Make (Integromat) for a non-technical team that wants to build workflow automation bots without involving IT or writing custom code?](https://www.g2.com/discussions/zapier-vs-make-integromat-for-a-non-technical-team-that-wants-to-build-workflow-automation-bots-without-involving-it-or-writing-custom-code)[Which desktop search platforms help knowledge workers reclaim time spent on document location each week?](https://www.g2.com/discussions/which-desktop-search-platforms-help-knowledge-workers-reclaim-time-spent-on-document-location-each-week)[Top Employer of Record software for small app development companies](https://www.g2.com/discussions/top-employer-of-record-software-for-small-app-development-companies) [Best AI code generation tools for accelerating boilerplate and API development](https://www.g2.com/discussions/best-ai-code-generation-tools-for-accelerating-boilerplate-and-api-development)[Which enterprise asset leasing solutions have the strongest IFRS 16 and ASC 842 compliance tools for a finance team that cannot afford errors in lease accounting?](https://www.g2.com/discussions/which-enterprise-asset-leasing-solutions-have-the-strongest-ifrs-16-and-asc-842-compliance-tools-for-a-finance-team-that-cannot-afford-errors-in-lease-accounting)[Pros and Cons Details](https://www.g2.com/products/sangoma-unified-communications-platform/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)