Sangoma Unified Communications Platform Reviews & Product Details

Sangoma’s Unified Communications (UC) platform is a fully integrated, in-house solution designed to empower businesses with essential communications tools — available in cloud, hybrid, or on-premises deployments. Built on over 40 years of engineering expertise, Sangoma delivers the control, flexibility, and reliability modern organizations need across industries like healthcare, retail, restaurants, education, hospitality, and manufacturing. At the heart of Sangoma’s UC offering is the Innovation Foundry, where continuous R&D drives the evolution of AI communications. This approach delivers rapid, agile improvements to meet the real-world needs of customers and partners. From API integrations and workflow automation to purpose-built vertical solutions, Sangoma ensures that innovation isn't a buzzword — it's built in. - Cloud UCaaS: Easy to deploy and manage, ideal for businesses with limited IT resources - Hybrid UCaaS: Combines the scalability of cloud with the security of on-prem. Designed for high-reliability use cases like healthcare, with local survivability and 4G/5G failover - On-Prem UC: Best for government, education, and municipal sectors seeking full control and traditional telephony functionality Sangoma’s UC platform integrates with Microsoft Teams and CRMs like Salesforce, and can be paired with contact center tools, plug-and-play phones (wired and wireless), headsets, and accessories. It also supports VoIP gateways, Session Border Controllers for secure remote connectivity, and managed security and networking solutions.

Seller

Sangoma

Discussions

Sangoma Unified Communications Platform Community

Languages Supported

English, French, Spanish

Solution Type

All-in-One

Overview by

David Dutton (Director of Revenue Operations at Sangoma)

Pricing

Pricing provided by Sangoma Unified....

Cloud

Starting at $17.99

1 User per month

Hybrid

Starting at $17.99

1 User per month

View More Pricing Information

Top-Rated Alternatives

View All Alternatives

User Insights

Average based on 252 real user reviews.

Implementation Time

1 month

Perceived Cost

$$$$$

Typical contract price

$0k - $0k

Sangoma Unified Communications Platform Integrations

(8)

Integration information sourced from real user reviews.

Sangoma Unified Communications Platform Reviews FAQs

Generated using AI

Last updated: Nov 04, 2026

What is Sangoma Unified Communications Platform, and what problem is it built to solve?

Sangoma Unified Communications Platform is an in-house-developed communications platform with cloud, hybrid, and on-premises deployment options. It brings voice, video, networking, security, and hardware into a communications offering intended to serve varied IT needs and reduce the complexity of working with multiple communications providers.

What languages does Sangoma Unified Communications Platform support?

Sangoma Unified Communications Platform supports 3 languages: English, French, and Spanish.

What company sizes and industries is Sangoma Unified Communications Platform the best fit for?

Sangoma Unified Communications Platform is most represented among small businesses and mid-market organizations, with healthcare, financial services, education, and technology among the more prominent industries.

Company size — Small business: A strong cluster of positively rated use comes from organizations with 50 or fewer employees.
Company size — Mid-market: Mid-market organizations are also well represented among positive experiences.
Healthcare: Organizations in healthcare describe using the platform for everyday business communications and call handling.
Financial services and education: These industries also appear among the stronger positive-fit clusters.
Technology and retail: Positive experiences span technology-focused businesses and retail organizations as well.

How long does it take to implement Sangoma Unified Communications Platform across a team?

Implementation is most commonly reported as taking less than a month, though some teams are live in less than a day and more involved deployments take longer.

Time to go live	Relative frequency
Less than 1 month	Most common
Less than 1 day	Also frequently reported
1–3 months	Reported in a smaller cluster
6–12 months	Occasional longer deployment

What customer support options does Sangoma Unified Communications Platform provide, and how do users find the overall support experience?

Support is available through phone, email/help desk, and a knowledge base, including 24/7 live-representative support. The experience can be very helpful and knowledgeable, with issues resolved quickly, though some teams encounter variable response times or troubleshooting that does not fully resolve the problem.

What is the experience like for teams switching to Sangoma Unified Communications Platform from another tool?

Switching to Sangoma Unified Communications Platform often means moving from an aging or difficult-to-manage phone system to a more flexible setup with greater control over call handling. Organizations coming from legacy PBXs such as Mitel, NEC, Panasonic, or Toshiba, as well as hosted VoIP systems, describe gains in self-service administration, call routing, multi-location support, and access to features such as IVR and call queues; cost reduction is another common motivation. Basic deployments can feel straightforward, while more complex configurations may require extra learning or implementation help.

What features or capabilities could make Sangoma Unified Communications Platform even more useful?

The most useful improvements would make advanced setup easier and give teams more flexibility in day-to-day administration.

Simpler IVR and call-flow tools: Make complex menus easier to build, visualize, copy, and maintain.
More flexible reporting: Expand report customization and make full call-log data easier to export and share.
A more dependable mobile experience: Improve app stability and consistency for placing and receiving calls.
Richer call-center controls: Add more options for queue handling, abandoned calls, callbacks, and routing.
More intuitive administration: Make common settings and troubleshooting tools easier to find and manage directly.

G2 reviews are authentic and verified.

Here's how.

Verified User in Government Administration

Small-Business (50 or fewer emp.)

4/25/2019

"Great small business VOIP solution."

5/5

What do you like best about Sangoma Unified Communications Platform?

I really like the ease of setup. The ability to customize for your office needs and scalability for any size office. The switchboard is wonderful to use and is a great feature for ease of use! Call logs are very useful and the tools in which to track the use by extensions. Review collected by and hosted on G2.com.

What do you dislike about Sangoma Unified Communications Platform?

I don't like how you have to have a license for every phone you want to add to your system. I really do find it hard to find something to complain about, it really is a great system! Review collected by and hosted on G2.com.

Recommendations to others considering Sangoma Unified Communications Platform:

It is totally worth it and will pay for itself in the long run and gives you full control of your system! Review collected by and hosted on G2.com.

What problems is Sangoma Unified Communications Platform solving and how is that benefiting you?

We have seen incredible savings to our monthly charges for phone communication needs! To be able to track usage is one of the greatest features! Review collected by and hosted on G2.com.

Gail V.

Owner/Broker

Small-Business (50 or fewer emp.)

4/30/2019

"VOIP phones are the way to go!"

4.5/5

What do you like best about Sangoma Unified Communications Platform?

There are so many ways to configure our phone system. We answer our phones live, then transfer to the appropriate staff member. Very easy to navigate, great quality sound. Review collected by and hosted on G2.com.

What do you dislike about Sangoma Unified Communications Platform?

When our internet or power goes out, our phones do not work. We feel lost! Maybe Switchvox could figure a solution to this issue. Review collected by and hosted on G2.com.

Recommendations to others considering Sangoma Unified Communications Platform:

Check out and learn all the features. Review collected by and hosted on G2.com.

What problems is Sangoma Unified Communications Platform solving and how is that benefiting you?

Our business runs smoothly and professionally with Switchvox. We do not lose calls and we can customize our greetings. I can retrieve my messages from anywhere with the feature that sends the message to my email. Review collected by and hosted on G2.com.

Jeff D.

IT Technician

Computer Networking

Mid-Market (51-1000 emp.)

4/25/2019

"Support process needs support"

4/5

What do you like best about Sangoma Unified Communications Platform?

All in one VOIP solution that doesn't require much to set up. Review collected by and hosted on G2.com.

What do you dislike about Sangoma Unified Communications Platform?

Not enough access to underlying Asterisk framework Review collected by and hosted on G2.com.

Recommendations to others considering Sangoma Unified Communications Platform:

Get to know your support rep. Review collected by and hosted on G2.com.

What problems is Sangoma Unified Communications Platform solving and how is that benefiting you?

All users are on VOIP. We have the entire company set up with reliable phone service. Allowing users to set call rules as they need for their jobs is a very useful feature. Review collected by and hosted on G2.com.

Karla N.

Solutions Manager

Small-Business (50 or fewer emp.)

4/24/2019

"VOIP"

5/5

What do you like best about Sangoma Unified Communications Platform?

Being able to set up appropriate time frames and set up phones to transfer to cell phones. Review collected by and hosted on G2.com.

What do you dislike about Sangoma Unified Communications Platform?

Not really a downside, but sometimes it's hard to figure out how to change settings but can usually find instructions online. Review collected by and hosted on G2.com.

Dan S.

CEO

Small-Business (50 or fewer emp.)

4/30/2019

"Managing a multi-continent office with Switchvox"

5/5

What do you like best about Sangoma Unified Communications Platform?

Being able to seamlessly helping clients from all over the world through our global offices. Review collected by and hosted on G2.com.

What do you dislike about Sangoma Unified Communications Platform?

The help tools and the dashboard are not the most intuitive out there Review collected by and hosted on G2.com.

Recommendations to others considering Sangoma Unified Communications Platform:

Ask for a checklist of resources and links, and help/support numbers in one email so you have it handy. There are several moving parts and it can get confusing. Review collected by and hosted on G2.com.

What problems is Sangoma Unified Communications Platform solving and how is that benefiting you?

Accent Network is a translation and localization company with project managers vendors and clients in all continents so being able to communicate seamlessly and always from a US phone number is vital to our operation. Review collected by and hosted on G2.com.

Jann Heinrich S.

Manager

Small-Business (50 or fewer emp.)

4/28/2019

"Good call management tool for Small and medium businesses"

4/5

What do you like best about Sangoma Unified Communications Platform?

The cloud interface is easy to navigate and customize. Customer service easy to reach. reception good. Access to network/interface also secured as there are built-in features that automatically restrict access to unrecognized IP/locations Review collected by and hosted on G2.com.

What do you dislike about Sangoma Unified Communications Platform?

no caller ID for directly ported numbers. Also, Digium can work on a better call monitoring/distribution tool Review collected by and hosted on G2.com.

Recommendations to others considering Sangoma Unified Communications Platform:

It's cost effective for businesses with multiple phone numbers and would want call handling managed easily. Ideal for small contact centers Review collected by and hosted on G2.com.

What problems is Sangoma Unified Communications Platform solving and how is that benefiting you?

Our business has multiple products, with separate phone numbers. It was easier for us to manage this business feature wit Digium Review collected by and hosted on G2.com.

Bob B.

IT Support Analyst

Small-Business (50 or fewer emp.)

4/24/2019

"Stable PBX, with easy setup and maintenance"

4/5

What do you like best about Sangoma Unified Communications Platform?

The setup/configuration of Switchvox is extremely straightforward, and maintenance/upkeep requires minimal effort. Ever since upgrading to the newer Switchvox appliances, up-time is nearly 100%. Review collected by and hosted on G2.com.

What do you dislike about Sangoma Unified Communications Platform?

We have found that most updates we have implemented have either introduced minor bugs or removed/disabled features that were not previously mentioned in release notes. For the most part, the bugs are cleared up in following patches but we have lost some functionality (though minor and not critical for core functionalities) throughout these updates. Review collected by and hosted on G2.com.

Brad H.

IT Director

Small-Business (50 or fewer emp.)

5/2/2019

"Great System"

3.5/5

What do you like best about Sangoma Unified Communications Platform?

We like the online web portal and how it's highly configurable. It's great for users to self-manage and configure. We also like the voicemail to email option. Review collected by and hosted on G2.com.

What do you dislike about Sangoma Unified Communications Platform?

The phone number masking complexity. Would like an automated process for assigned number masking. Review collected by and hosted on G2.com.

Recommendations to others considering Sangoma Unified Communications Platform:

Great system, don't buy from TBSO. Review collected by and hosted on G2.com.

What problems is Sangoma Unified Communications Platform solving and how is that benefiting you?

We solved the issue of having and not having a full-time receptionist. It's set up to send to a receptionist when they are here and then ring all when the receptionist is not around. There is also an automated menu system and DIDs. Review collected by and hosted on G2.com.

Mark S.

IT Manager

Mid-Market (51-1000 emp.)

4/24/2019

"Easy to use, good feature set."

4/5

What do you like best about Sangoma Unified Communications Platform?

The switchboard is a very popular feature amongst the users here. Review collected by and hosted on G2.com.

What do you dislike about Sangoma Unified Communications Platform?

Would be nice to have maybe some wizards to make setting everything up easier. Review collected by and hosted on G2.com.

Recommendations to others considering Sangoma Unified Communications Platform:

Do an ROI, you will be surprised at the savings. Review collected by and hosted on G2.com.

What problems is Sangoma Unified Communications Platform solving and how is that benefiting you?

We were paying quite a bit for phone support and POTS lines, was able to save approximately 50k a year changing. Review collected by and hosted on G2.com.

Verified User in Financial Services

Small-Business (50 or fewer emp.)

4/24/2019

"Easy Enough For A Novice"

5/5

What do you like best about Sangoma Unified Communications Platform?

The ease of use is amazing, everything is where you would expect it to be. I had minimal knowledge of SIP, PBX, Trunks, etc before implementing this product but I have been blow away by how simple everything has been with the guidance of Digium and the sales team. Review collected by and hosted on G2.com.

What do you dislike about Sangoma Unified Communications Platform?

Very little to dislike, potentially the support model could be a bit better. Would be nice to have techs call you back regarding tickets that have been submitted instead of just email support. Review collected by and hosted on G2.com.

Recommendations to others considering Sangoma Unified Communications Platform:

If you are unsure, talk to a sales rep and ask for a trial. They are very low pressure but very willing to help. Review collected by and hosted on G2.com.

What problems is Sangoma Unified Communications Platform solving and how is that benefiting you?

The cost savings are great and the level of control and features we have is much greater than most systems that cost twice as much. Review collected by and hosted on G2.com.