Sangoma Unified Communications Platform Reviews & Product Details

Sangoma’s Unified Communications (UC) platform is a fully integrated, in-house solution designed to empower businesses with essential communications tools — available in cloud, hybrid, or on-premises deployments. Built on over 40 years of engineering expertise, Sangoma delivers the control, flexibility, and reliability modern organizations need across industries like healthcare, retail, restaurants, education, hospitality, and manufacturing. At the heart of Sangoma’s UC offering is the Innovation Foundry, where continuous R&D drives the evolution of AI communications. This approach delivers rapid, agile improvements to meet the real-world needs of customers and partners. From API integrations and workflow automation to purpose-built vertical solutions, Sangoma ensures that innovation isn't a buzzword — it's built in. - Cloud UCaaS: Easy to deploy and manage, ideal for businesses with limited IT resources - Hybrid UCaaS: Combines the scalability of cloud with the security of on-prem. Designed for high-reliability use cases like healthcare, with local survivability and 4G/5G failover - On-Prem UC: Best for government, education, and municipal sectors seeking full control and traditional telephony functionality Sangoma’s UC platform integrates with Microsoft Teams and CRMs like Salesforce, and can be paired with contact center tools, plug-and-play phones (wired and wireless), headsets, and accessories. It also supports VoIP gateways, Session Border Controllers for secure remote connectivity, and managed security and networking solutions.

Seller

Sangoma

Discussions

Sangoma Unified Communications Platform Community

Languages Supported

English, French, Spanish

Solution Type

All-in-One

Overview by

David Dutton (Director of Revenue Operations at Sangoma)

Pricing

Pricing provided by Sangoma Unified....

Cloud

Starting at $17.99

1 User per month

Hybrid

Starting at $17.99

1 User per month

View More Pricing Information

Top-Rated Alternatives

View All Alternatives

User Insights

Average based on 252 real user reviews.

Implementation Time

1 month

Perceived Cost

$$$$$

Typical contract price

$0k - $0k

Sangoma Unified Communications Platform Integrations

(8)

Integration information sourced from real user reviews.

Sangoma Unified Communications Platform Reviews FAQs

Generated using AI

Last updated: Nov 04, 2026

What is Sangoma Unified Communications Platform, and what problem is it built to solve?

Sangoma Unified Communications Platform is an in-house-developed communications platform with cloud, hybrid, and on-premises deployment options. It brings voice, video, networking, security, and hardware into a communications offering intended to serve varied IT needs and reduce the complexity of working with multiple communications providers.

What languages does Sangoma Unified Communications Platform support?

Sangoma Unified Communications Platform supports 3 languages: English, French, and Spanish.

What company sizes and industries is Sangoma Unified Communications Platform the best fit for?

Sangoma Unified Communications Platform is most represented among small businesses and mid-market organizations, with healthcare, financial services, education, and technology among the more prominent industries.

Company size — Small business: A strong cluster of positively rated use comes from organizations with 50 or fewer employees.
Company size — Mid-market: Mid-market organizations are also well represented among positive experiences.
Healthcare: Organizations in healthcare describe using the platform for everyday business communications and call handling.
Financial services and education: These industries also appear among the stronger positive-fit clusters.
Technology and retail: Positive experiences span technology-focused businesses and retail organizations as well.

How long does it take to implement Sangoma Unified Communications Platform across a team?

Implementation is most commonly reported as taking less than a month, though some teams are live in less than a day and more involved deployments take longer.

Time to go live	Relative frequency
Less than 1 month	Most common
Less than 1 day	Also frequently reported
1–3 months	Reported in a smaller cluster
6–12 months	Occasional longer deployment

What customer support options does Sangoma Unified Communications Platform provide, and how do users find the overall support experience?

Support is available through phone, email/help desk, and a knowledge base, including 24/7 live-representative support. The experience can be very helpful and knowledgeable, with issues resolved quickly, though some teams encounter variable response times or troubleshooting that does not fully resolve the problem.

What is the experience like for teams switching to Sangoma Unified Communications Platform from another tool?

Switching to Sangoma Unified Communications Platform often means moving from an aging or difficult-to-manage phone system to a more flexible setup with greater control over call handling. Organizations coming from legacy PBXs such as Mitel, NEC, Panasonic, or Toshiba, as well as hosted VoIP systems, describe gains in self-service administration, call routing, multi-location support, and access to features such as IVR and call queues; cost reduction is another common motivation. Basic deployments can feel straightforward, while more complex configurations may require extra learning or implementation help.

What features or capabilities could make Sangoma Unified Communications Platform even more useful?

The most useful improvements would make advanced setup easier and give teams more flexibility in day-to-day administration.

Simpler IVR and call-flow tools: Make complex menus easier to build, visualize, copy, and maintain.
More flexible reporting: Expand report customization and make full call-log data easier to export and share.
A more dependable mobile experience: Improve app stability and consistency for placing and receiving calls.
Richer call-center controls: Add more options for queue handling, abandoned calls, callbacks, and routing.
More intuitive administration: Make common settings and troubleshooting tools easier to find and manage directly.

G2 reviews are authentic and verified.

Here's how.

Kyle M.

System Administrator

Mid-Market (51-1000 emp.)

4/24/2019

"This was the easiest set up I have ever done"

5/5

What do you like best about Sangoma Unified Communications Platform?

I love our Digium Switchvox! I work in the IT field and our old Phone switch we had, I had to reboot it everyday due to calls not going out or coming in. I have only rebooted this once due to an update. Review collected by and hosted on G2.com.

What do you dislike about Sangoma Unified Communications Platform?

The documentation I received with this unit was a little sparse, I ended up downloading a different version of the documentation. Review collected by and hosted on G2.com.

Jeff H.

IT Manager / Security Officer

Mid-Market (51-1000 emp.)

4/24/2019

"Full featured Phone System"

3/5

What do you like best about Sangoma Unified Communications Platform?

Cost efficient full featured system that works in all environments. Review collected by and hosted on G2.com.

What do you dislike about Sangoma Unified Communications Platform?

Features that are on a computer only work within a web browser. App for Outlook not updated to work well with later versions of Outlook Review collected by and hosted on G2.com.

Verified User in Machinery

Small-Business (50 or fewer emp.)

4/24/2019

"Comprehensive and Easy to Learn"

3.5/5

What do you like best about Sangoma Unified Communications Platform?

The navigation and UI are easy to understand, even entry-level IT personnel can manage to grasp the structure quickly and effectively. For the advanced administrator, there are features and tools that give hosting your own PBX the competitive advantage when compared to other systems. Review collected by and hosted on G2.com.

What do you dislike about Sangoma Unified Communications Platform?

In my experience it does not interface well with older Polycom systems, it is, however, configurable to those systems with time and understanding. Review collected by and hosted on G2.com.

matt b.

IT Director

Mid-Market (51-1000 emp.)

4/24/2019

"Rock Solid and Feature packed"

4.5/5

What do you like best about Sangoma Unified Communications Platform?

Switchvox has been rock solid with no real issues, and has all the features that we need. Review collected by and hosted on G2.com.

What do you dislike about Sangoma Unified Communications Platform?

There really isn't anything that we dislike, other than some of the "cool" features are only available on Digium branded phones Review collected by and hosted on G2.com.

Tim K.

IT Director

Mid-Market (51-1000 emp.)

4/24/2019

"Easy to Configure Flexible Phone System"

4.5/5

What do you like best about Sangoma Unified Communications Platform?

We have a number of different divisions that require unique configurations. Switchvox gives us the ability to handle the needs of the call center, retail, and wholesale locations easily. Review collected by and hosted on G2.com.

What do you dislike about Sangoma Unified Communications Platform?

Would be nice to be able to have read-only access to the phone system database for custom reporting. Review collected by and hosted on G2.com.

Recommendations to others considering Sangoma Unified Communications Platform:

There are many flexible options - cloud, appliance, and in-house server. Check out what is best for your organization. Review collected by and hosted on G2.com.

What problems is Sangoma Unified Communications Platform solving and how is that benefiting you?

In the past, we needed to hire contractors for even some of the most basic configuration changes. Now we do all our support in-house. Review collected by and hosted on G2.com.

Verified User in Legal Services

Small-Business (50 or fewer emp.)

4/24/2019

"Use digium at workplace."

3.5/5

What do you like best about Sangoma Unified Communications Platform?

I like that the customer service/help line is always available, quick to respond and very helpful and able to explain what is going on with the system. Review collected by and hosted on G2.com.

What do you dislike about Sangoma Unified Communications Platform?

I just do not like the touch screen phone. It is not the easiest or quickest to use and sometimes I push the wrong button... I am old school and my preference is to have physical buttons. Review collected by and hosted on G2.com.

Verified User in Sporting Goods

Small-Business (50 or fewer emp.)

5/3/2019

"Great Idea, Has a Few Kinks"

3.5/5

What do you like best about Sangoma Unified Communications Platform?

I work remotely. It's super helpful that my HQ can forward calls straight to me as though I'm right there in the office. Review collected by and hosted on G2.com.

What do you dislike about Sangoma Unified Communications Platform?

The app is tweaky sometimes. You have to be connected to wi-fi to use it, and even then I've missed a couple calls. I've also answered a few calls only to have it be a dead connection, so I have to hang up and call the person back. I've also gotten voicemails with my phone open and in my hand even though it never rang. Review collected by and hosted on G2.com.

Recommendations to others considering Sangoma Unified Communications Platform:

I really like it so far, they just need to iron out some kinks. 5/3/2019 Review collected by and hosted on G2.com.

What problems is Sangoma Unified Communications Platform solving and how is that benefiting you?

It's already a great alternative to the standard phone companies. Once they iron out the kinks it will be great. Review collected by and hosted on G2.com.

Roberta S.

Executive Director

Small-Business (50 or fewer emp.)

4/25/2019

"no issues ever"

5/5

What do you like best about Sangoma Unified Communications Platform?

it was her when i started with the company. since then several vendors pitched us but why change if it's working well? Review collected by and hosted on G2.com.

What do you dislike about Sangoma Unified Communications Platform?

-can't say because we never have issues. we partner with Digium who helps us with issues, but it has always been internal company issues that cause problems. Switchvox is not the issue Review collected by and hosted on G2.com.

Recommendations to others considering Sangoma Unified Communications Platform:

Satisfied, great support. Review collected by and hosted on G2.com.

What problems is Sangoma Unified Communications Platform solving and how is that benefiting you?

I just know when we did have questions my office manager reports stellar service and quick response. it 's never on your end, it's always something we did with our phones. Review collected by and hosted on G2.com.

Verified User in Non-Profit Organization Management

Small-Business (50 or fewer emp.)

4/30/2019

"Love it!"

4.5/5

What do you like best about Sangoma Unified Communications Platform?

We're expanding our remote work and flex work policies, and it's been great to have the ability to forward phones/use the app while people are out of the office. Review collected by and hosted on G2.com.

What do you dislike about Sangoma Unified Communications Platform?

No downsides, really! It can be a little confusing because it does so much, but overall is very easy to use and we really enjoy it. Review collected by and hosted on G2.com.

Verified User in Logistics and Supply Chain

Small-Business (50 or fewer emp.)

4/24/2019

"More Than Just a Phone"

4.5/5

What do you like best about Sangoma Unified Communications Platform?

I love the ability to log into the Digum Switchvox website as Admin and manage extensions, add phones using the Feature Packs, check phone logs and more. Everything is right at the click of a button. Very flexible. Review collected by and hosted on G2.com.

What do you dislike about Sangoma Unified Communications Platform?

I do not like the flashing voice message indicator that continues after a phone has been reset. It does eventually go away, however some of my end users would attempt to retrieve messages that does not exist. Review collected by and hosted on G2.com.

What problems is Sangoma Unified Communications Platform solving and how is that benefiting you?

With the ability to give direct numbers to my lead customer service reps, we have all calls monitored via the switchboard and emergency calls only to call direct. We are also able to block calls that we have identified as Spam Callers. This has streamlined employees from receiving the 'unwanted' calls. Review collected by and hosted on G2.com.