# RingEX vs Sangoma Unified Communications Platform Comparison
---
## AI Generated Summary
- **G2 reviewers report** that RingEX excels in reliability, boasting a 99.99% uptime which minimizes call drops. Users appreciate the platform's performance, highlighting its all-in-one capabilities for calls, texts, video meetings, and team messaging, making it a robust choice for businesses.
- **Users say** that Sangoma Unified Communications Platform provides a seamless integration of various communication channels, allowing teams to connect effortlessly. Reviewers commend its ability to manage calls, video meetings, and messages from a single interface, which enhances collaboration.
- **According to verified reviews** , RingEX stands out for its user-friendly interface and reliable mobile application. Users find it easy to navigate for both internal and external communications, with clear audio quality during calls, which contributes to a positive user experience.
- **Reviewers mention** that while Sangoma offers strong support and smooth operation, it has fewer recent reviews compared to RingEX, which may indicate less current user feedback. However, users still appreciate its comprehensive communication features that keep teams connected.
- **G2 reviewers highlight** that RingEX's AI features, such as AVA and ACE, enhance productivity by automatically summarizing meetings, which users find particularly beneficial for managing their time effectively.
- **Users note** that while both platforms have similar star ratings, RingEX's higher G2 Score reflects greater overall satisfaction among users, suggesting it may be a more reliable choice for businesses looking for a VoIP provider.



---
## Frequently Asked Questions

### What is the difference between RingEX vs Sangoma Unified...?

RingEX and Sangoma Unified Communications Platform are both highly rated VoIP providers for small businesses, but RingEX stands out for its reliability and breadth of features, while Sangoma Unified... is noted for its customizability and ease of use.

| [RingEX](https://www.g2.com/products/ringex/reviews) | [Sangoma Unified...](https://www.g2.com/products/sangoma-unified-communications-platform/reviews) |
| --- | --- |
| 4.2/5 (1436 reviews) | 4.2/5 (252 reviews) |
| Small-Business | Small-Business |
| 8.2 | 8.1 |
| 8.0 | 8.7 |
| Reliability (107 all-time mentions) | Ease of Use (8 all-time mentions) |



### How do the pricing models of RingEX and Sangoma Unified... compare?

RingEX and Sangoma Unified Communications Platform are rated similarly on value, with recent reviews highlighting both as somewhat expensive but reliable choices.

- **RingEX:** Reviewers frequently mention that RingEX is "a bit pricey for small teams" and that add-ons can increase the bill, but they also note significant cost savings compared to legacy systems and appreciate the clarity of the pricing structure.
- **Sangoma Unified...:** Recent reviews describe Sangoma Unified... as "pricier than a few other service providers with much of the same products and features," but reliability and feature set are cited as reasons for staying with the platform.



### What are the best alternatives to RingEX and Sangoma Unified...?

The top three alternatives to RingEX and Sangoma Unified Communications Platform are CloudTalk, Genesys Cloud CX, and GoTo Connect.

| Product | G2 Rating (reviews) | Largest Segment | Pricing Insight | Top Reviewer-Cited Strength |
| --- | --- | --- | --- | --- |
| [RingEX](https://www.g2.com/products/ringex/reviews) | 4.2/5 (1436 reviews) | Small-Business | "A bit pricey for small teams"; cost savings over legacy systems | Reliability (107 all-time mentions) |
| [Sangoma Unified...](https://www.g2.com/products/sangoma-unified-communications-platform/reviews) | 4.2/5 (252 reviews) | Small-Business | Pricier than some competitors, but reliable | Ease of Use (8 all-time mentions) |
| [CloudTalk](https://www.g2.com/products/cloudtalk/reviews) | 4.4/5 (1851 reviews) | Small-Business | — | — |
| [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) | 4.4/5 (1558 reviews) | Mid-Market | — | — |
| [GoTo Connect](https://www.g2.com/products/goto-connect/reviews) | 4.4/5 (1415 reviews) | Small-Business | — | — |



### Which VoIP Providers features should I prioritize when comparing RingEX and Sangoma Unified...?

Buyers comparing RingEX and Sangoma Unified Communications Platform should prioritize reliability, ease of use, feature abundance, customizability, and support quality.

- **Reliability:** RingEX: 107 all-time mentions; Sangoma Unified...: 4 all-time mentions.
- **Ease of Use:** RingEX: 8.6; Sangoma Unified...: 8.5; Sangoma Unified... also has 8 all-time mentions for ease of use.
- **Feature Abundance:** Sangoma Unified...: 3 all-time mentions; RingEX: 30 all-time mentions for limited features.
- **Customizability:** Sangoma Unified...: Recent reviews highlight customizability and nuanced deployment options.
- **Support Quality:** RingEX: 8.0; Sangoma Unified...: 8.7.



### What are the pros and cons of RingEX vs Sangoma Unified...?

RingEX is most frequently praised for its reliability, while Sangoma Unified Communications Platform is highlighted for its ease of use and customizability.

- **RingEX strengths:** Reliability (107 all-time mentions), strong integration options, centralized communication, and robust mobile and desktop experiences.
- **RingEX trade-offs:** Limitations (38 all-time mentions), limited features (30 all-time mentions), expensive (23 all-time mentions), high cost (21 all-time mentions), and a learning curve for advanced features.
- **Sangoma Unified... strengths:** Ease of use (8 all-time mentions), business tools (4), reliability (4), feature abundance (3), flexibility (3), and customizability in deployment.
- **Sangoma Unified... trade-offs:** Complex processes (3 all-time mentions), difficult settings management (2), expensive (2), high cost (2), lack of intuitiveness (2), and some mobile and desktop app limitations.



### Is RingEX or Sangoma Unified... better for small businesses?

Both RingEX and Sangoma Unified Communications Platform are primarily used by small businesses, but RingEX receives more frequent praise for reliability and ease of onboarding in recent small-business reviews.

- **RingEX:** Small-Business segment; reviewers highlight straightforward onboarding, strong support, and reliability for distributed and remote teams.
- **Sangoma Unified...:** Small-Business segment; reviewers note ease of use and customizability, but also mention setup complexity and some app limitations.



### Which VoIP Providers platform has better integrations?

RingEX is favored for integrations, with reviewers citing a broader range of integration options and positive experiences connecting with other business tools.

- **RingEX:** Recent reviews mention integrations with CRMs, ERPs, Google, Microsoft, and HubSpot, with positive sentiment around the breadth and utility of these integrations.
- **Sangoma Unified...:** Reviewers mention CRM integration and API availability, but with less frequency and detail than RingEX.



### How do RingEX and Sangoma Unified... compare on customer support?

Sangoma Unified Communications Platform scores higher on Quality of Support (8.7 vs 8.0), indicating a stronger support experience according to G2 reviewers.

- **RingEX:** Reviewers describe support as generally responsive and helpful, with some noting quick ticket resolution and thorough onboarding materials, though a few mention inconsistent experiences.
- **Sangoma Unified...:** Reviewers consistently praise support for being prompt, knowledgeable, and helpful, with multiple mentions of positive troubleshooting and setup assistance.



### Which is easier to implement, RingEX or Sangoma Unified...?

RingEX and Sangoma Unified Communications Platform score within a tenth of a point on Ease of Setup (8.2 vs 8.1), indicating near-parity in implementation experience.

- **RingEX:** Reviewers frequently describe setup as straightforward, with onboarding and training materials making the transition easy for small teams, though some note a learning curve for advanced features.
- **Sangoma Unified...:** Reviewers mention simple setup for cloud deployments and ease of use for non-technical staff, but note that on-premise setup can be laborious and complex for detailed configurations.



### Which product has better Mobile?

RingEX is more frequently praised for its mobile capabilities, with reviewers highlighting strong mobile and desktop experiences and robust app functionality.

- **RingEX:** Mobile is a recurring theme in recent reviews, with positive sentiment around the ability to manage calls, texts, and meetings from mobile devices; reviewers note the mobile app is reliable and supports remote work.
- **Sangoma Unified...:** Reviewers mention that the mobile app is functional but less advanced than the desktop version, with requests for performance improvements and additional controls.



| | RingEX | Sangoma Unified Communications Platform | 
|---|---|---|
| **Star Rating** | 4.2 out of 5 | 4.2 out of 5 | 
| **Total Reviews** | 1,472 | 252 | 
| **Largest Market Segment** | Small-Business (58.1% of reviews) | Small-Business (50.6% of reviews) | 
| **Entry Level Price** | $30.00 1 User Per Month | Starting at $17.99 1 User per month | 

---
## Top Pros & Cons

### RingEX

Pros:
- Ease of Use (195 reviews)
- Customer Support (124 reviews)

Cons:
- Complex Processes (44 reviews)
- Call Issues (42 reviews)

### Sangoma Unified Communications Platform

Pros:
- Ease of Use (8 reviews)
- Business Tools (4 reviews)

Cons:
- Complex Processes (3 reviews)
- Difficult Settings Management (2 reviews)

---
## Ratings Comparison
| Rating | RingEX | Sangoma Unified Communications Platform | 
|---|---|---|
  | **Meets Requirements** | 8.8 (1185 reviews) | 9.0 (229 reviews) | 
  | **Ease of Use** | 8.6 (1203 reviews) | 8.5 (230 reviews) | 
  | **Ease of Setup** | 8.2 (783 reviews) | 8.1 (192 reviews) | 
  | **Ease of Admin** | 8.2 (679 reviews) | 8.6 (195 reviews) | 
  | **Quality of Support** | 8.1 (1087 reviews) | 8.7 (222 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.3 (667 reviews) | 8.8 (191 reviews) | 
  | **Product Direction (% positive)** | 7.9 (1142 reviews) | 7.6 (231 reviews) | 

---
## Pricing

### RingEX

#### Entry-Level Pricing

Plan: Core

Price: $30.00 1 User Per Month

Description: A reliable, core phone system to get your business up and running

Key Features:
- Unlimited domestic calling
- SMS and MMS
- IVR

[Browse all 3 editions](https://www.g2.com/products/ringex/pricing)

#### Free Trial

Yes

### Sangoma Unified Communications Platform

#### Entry-Level Pricing

Plan: Cloud

Price: Starting at $17.99 1 User per month

Description: Sangoma UC Cloud is purpose-built for businesses with limited IT resources that need a fast, reliable, and fully supported communications solution. With white-glove onboarding and 24/7 support, you’ll be up and running quickly—and backed for the long term. 

Every user gets a complete collaboration suite with voice, video, and chat, accessible on browser, desktop, and mobile. Our intuitive interface makes managing users and routing calls simple, while the platform scales effortlessly as your business grows. Flexible cloud pricing—including volume discounts of up to 33%—keeps costs aligned with your clients’ needs. 

*Pricing based on 5-year commitment

Key Features:
- DID, Unlimited Calling, SMS, e911 
- Ring groups, IVR auto attendants, call parking, forwarding, transferring, and more
- Integrated fully-featured softphone, AI call and meeting summaries, unlimited one-to-one messaging, visual voicemail, and more

[Browse all 3 editions](https://www.g2.com/products/sangoma-unified-communications-platform/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### Call & Contact Center

| Product | Score | Reviews |
|---|---|---|
| **RingEX** | N/A | N/A |
| **Sangoma Unified Communications Platform** | N/A | N/A |

#### Additional Functionality

| Feature | RingEX | Sangoma Unified Communications Platform | 
|---|---|---|
| **Call Reporting** | Not enough data | Not enough data | 
| **Automatic Call Distribution** | Not enough data | Not enough data | 
| **Call Whispering** | Not enough data | Not enough data | 
| **Callback Scheduling** | Not enough data | Not enough data | 
| **CRM** | Not enough data | Not enough data | 
| **Call Tagging** | Not enough data | Not enough data | 
| **Dashboard** | Not enough data | Not enough data | 
| **Call Recording** | Not enough data | Not enough data | 
| **Alerts/Escalation** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **Call Transcription** | Not enough data | Not enough data | 
| **Queue Management** | Not enough data | Not enough data | 
| **Manual Dialer** | Not enough data | Not enough data | 
| **Call Tracking** | Not enough data | Not enough data | 
| **Auto-Dialer** | Not enough data | Not enough data | 
| **Call Monitoring** | Not enough data | Not enough data | 
| **Activity Tracking** | Not enough data | Not enough data | 
| **Multi-Channel Communication** | Not enough data | Not enough data | 
| **Contact Management** | Not enough data | Not enough data | 
| **Sentiment Analysis** | Not enough data | Not enough data | 
| **Progressive Dialer** | Not enough data | Not enough data | 
| **Voice Recognition** | Not enough data | Not enough data | 
| **Reporting/Analytics** | Not enough data | Not enough data | 
| **Monitoring** | Not enough data | Not enough data | 
| **IVR** | Not enough data | Not enough data | 
| **Call Logging** | Not enough data | Not enough data | 
| **Chatbot** | Not enough data | Not enough data | 
| **Third-Party Integrations** | Not enough data | Not enough data | 
| **Outbound Call Center** | Not enough data | Not enough data | 
| **Interaction Tracking** | Not enough data | Not enough data | 
| **Voice Mail** | Not enough data | Not enough data | 
| **Call Routing** | Not enough data | Not enough data | 
| **Automated Responses** | Not enough data | Not enough data | 
| **API** | Not enough data | Not enough data | 
| **Call Transfer** | Not enough data | Not enough data | 
| **AI Summarization** | Not enough data | Not enough data | 
| **Call Center Management** | Not enough data | Not enough data | 
| **Inbound Call Center** | Not enough data | Not enough data | 
| **Surveys & Feedback** | Not enough data | Not enough data | 
| **Chat/Messaging** | Not enough data | Not enough data | 
| **Predictive Dialer** | Not enough data | Not enough data | 
| **Blended Call Center** | Not enough data | Not enough data | 
| **Caller ID** | Not enough data | Not enough data | 
| **Generative AI** | Not enough data | Not enough data | 
| **Performance Management** | Not enough data | Not enough data | 
| **Computer Telephony Integration** | Not enough data | Not enough data | 
| **Call Scripting** | Not enough data | Not enough data | 

### Collaboration & Productivity

| Product | Score | Reviews |
|---|---|---|
| **RingEX** | N/A | N/A |
| **Sangoma Unified Communications Platform** | N/A | N/A |

#### Additional Functionality

| Feature | RingEX | Sangoma Unified Communications Platform | 
|---|---|---|
| **Third-Party Integrations** | Not enough data | Not enough data | 
| **To-Do List** | Not enough data | Not enough data | 
| **@mentions** | Not enough data | Not enough data | 
| **Single Sign On** | Not enough data | Not enough data | 
| **File Management** | Not enough data | Not enough data | 
| **Activity Dashboard** | Not enough data | Not enough data | 
| **Drag & Drop** | Not enough data | Not enough data | 
| **Alerts/Notifications** | Not enough data | Not enough data | 
| **Prioritization** | Not enough data | Not enough data | 
| **Access Controls/Permissions** | Not enough data | Not enough data | 
| **Screen Sharing** | Not enough data | Not enough data | 
| **Content Management** | Not enough data | Not enough data | 
| **Brainstorming** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **File Transfer** | Not enough data | Not enough data | 
| **Calendar Management** | Not enough data | Not enough data | 
| **Status Tracking** | Not enough data | Not enough data | 
| **Real-Time Notifications** | Not enough data | Not enough data | 
| **Version Control** | Not enough data | Not enough data | 
| **Task Management** | Not enough data | Not enough data | 
| **Activity Tracking** | Not enough data | Not enough data | 
| **Real Time Editing** | Not enough data | Not enough data | 
| **Communication Management** | Not enough data | Not enough data | 
| **Chat/Messaging** | Not enough data | Not enough data | 
| **Tagging** | Not enough data | Not enough data | 
| **Generative AI** | Not enough data | Not enough data | 
| **Assignment Management** | Not enough data | Not enough data | 
| **Task Scheduling** | Not enough data | Not enough data | 
| **Project Management** | Not enough data | Not enough data | 
| **Collaboration Tools** | Not enough data | Not enough data | 
| **Workflow Management** | Not enough data | Not enough data | 
| **Secure Data Storage** | Not enough data | Not enough data | 
| **File Sharing** | Not enough data | Not enough data | 
| **Document Storage** | Not enough data | Not enough data | 
| **Task Progress Tracking** | Not enough data | Not enough data | 
| **Discussions/Forums** | Not enough data | Not enough data | 
| **Commenting/Notes** | Not enough data | Not enough data | 
| **Reporting & Statistics** | Not enough data | Not enough data | 
| **Contact Management** | Not enough data | Not enough data | 
| **Video Conferencing** | Not enough data | Not enough data | 
| **Progress Tracking** | Not enough data | Not enough data | 
| **Mobile Access** | Not enough data | Not enough data | 
| **API** | Not enough data | Not enough data | 
| **Document Management** | Not enough data | Not enough data | 
| **Customizable Branding** | Not enough data | Not enough data | 

### Online Fax

| Product | Score | Reviews |
|---|---|---|
| **RingEX** | 8.7/10 | 187 |
| **Sangoma Unified Communications Platform** | N/A | N/A |

#### Documents

| Feature | RingEX | Sangoma Unified Communications Platform | 
|---|---|---|
| **Editing** | Feature Not Available | Not enough data | 
| **Document Signature ** | 7.3 (149 reviews) | Not enough data | 
| **Storage** | 8.1 (157 reviews) | Not enough data | 
| **Fax to Email** | Not enough data | Not enough data | 
| **Document Storage** | Not enough data | Not enough data | 
| **Secure Data Storage** | Not enough data | Not enough data | 
| **Electronic Signature** | Not enough data | Not enough data | 

#### Agentic AI - Online Fax

| Feature | RingEX | Sangoma Unified Communications Platform | 
|---|---|---|
| **Autonomous Task Execution** | 8.5 (11 reviews) | Not enough data | 
| **Cross-system Integration** | 8.6 (11 reviews) | Not enough data | 
| **Active Directory Integration** | Not enough data | Not enough data | 
| **Third-Party Integrations** | Not enough data | Not enough data | 
| **File Transfer** | Not enough data | Not enough data | 

#### Sending

| Feature | RingEX | Sangoma Unified Communications Platform | 
|---|---|---|
| **Fax Number** | 9.0 (174 reviews) | Not enough data | 
| **Existing Numbers** | 9.1 (171 reviews) | Not enough data | 
| **Cross-Platform Sending** | 8.9 (158 reviews) | Not enough data | 
| **Unlimited Sending** | 9.2 (161 reviews) | Not enough data | 
| **Contact Management** | 8.9 (165 reviews) | Not enough data | 
| **Alerts** | 9.1 (166 reviews) | Not enough data | 
| **Print Management** | Not enough data | Not enough data | 
| **File Management** | Not enough data | Not enough data | 
| **Invoice Management** | Not enough data | Not enough data | 
| **Email Management** | Not enough data | Not enough data | 
| **Compliance Management** | Not enough data | Not enough data | 
| **Communication Management** | Not enough data | Not enough data | 
| **Call Center Management** | Not enough data | Not enough data | 
| **User Management** | Not enough data | Not enough data | 
| **Email to Fax** | Not enough data | Not enough data | 
| **Fax Management** | Not enough data | Not enough data | 

#### Additional Functionality

| Feature | RingEX | Sangoma Unified Communications Platform | 
|---|---|---|
| **Full Text Search** | Not enough data | Not enough data | 
| **HIPAA Compliant** | Not enough data | Not enough data | 
| **Audit Trail** | Not enough data | Not enough data | 
| **Delivery Tracking** | Not enough data | Not enough data | 
| **Multiple Format Support** | Not enough data | Not enough data | 
| **Access Controls/Permissions** | Not enough data | Not enough data | 
| **FoIP** | Not enough data | Not enough data | 
| **Purchasing & Receiving** | Not enough data | Not enough data | 
| **SMS Messaging** | Not enough data | Not enough data | 
| **CRM** | Not enough data | Not enough data | 
| **Whitelisting/Blacklisting** | Not enough data | Not enough data | 
| **Status Tracking** | Not enough data | Not enough data | 
| **Multiple User Accounts** | Not enough data | Not enough data | 
| **Archiving & Retention** | Not enough data | Not enough data | 
| **Encryption** | Not enough data | Not enough data | 
| **Document Templates** | Not enough data | Not enough data | 
| **Generative AI** | Not enough data | Not enough data | 
| **Self Service Portal** | Not enough data | Not enough data | 
| **Electronic Faxes** | Not enough data | Not enough data | 
| **Collaboration Tools** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **Voice Mail** | Not enough data | Not enough data | 
| **Automated Routing** | Not enough data | Not enough data | 
| **Reporting & Statistics** | Not enough data | Not enough data | 
| **API** | Not enough data | Not enough data | 
| **Alerts/Notifications** | Not enough data | Not enough data | 
| **Caller ID** | Not enough data | Not enough data | 
| **SSL Security** | Not enough data | Not enough data | 
| **Role-Based Permissions** | Not enough data | Not enough data | 
| **Activity Tracking** | Not enough data | Not enough data | 
| **Monitoring** | Not enough data | Not enough data | 
| **Contact Database** | Not enough data | Not enough data | 

### Webinar

| Product | Score | Reviews |
|---|---|---|
| **RingEX** | 8.3/10 | 106 |
| **Sangoma Unified Communications Platform** | N/A | N/A |

#### Host Tools

| Feature | RingEX | Sangoma Unified Communications Platform | 
|---|---|---|
| **Customizable Branding** | 8.5 (76 reviews) | Not enough data | 
| **Role-based Access** | 8.7 (81 reviews) | Not enough data | 
| **Recording** | 9.0 (91 reviews) | Not enough data | 
| **Mobile Access** | Not enough data | Not enough data | 

#### Attendee Tools

| Feature | RingEX | Sangoma Unified Communications Platform | 
|---|---|---|
| **Registration** | 8.7 (85 reviews) | Not enough data | 
| **Attendee Live Chat** | 8.9 (85 reviews) | Not enough data | 
| **Polls and Surveys** | 8.1 (68 reviews) | Not enough data | 

#### Post-Event Tools

| Feature | RingEX | Sangoma Unified Communications Platform | 
|---|---|---|
| **Reporting/Analytics** | 8.5 (65 reviews) | Not enough data | 
| **Attendee Reports** | 8.3 (68 reviews) | Not enough data | 

#### Integrations

| Feature | RingEX | Sangoma Unified Communications Platform | 
|---|---|---|
| **Social Media Integration** | 8.1 (59 reviews) | Not enough data | 
| **Third-Party Integrations** | 8.3 (66 reviews) | Not enough data | 

#### Agentic AI - Webinar

| Feature | RingEX | Sangoma Unified Communications Platform | 
|---|---|---|
| **Autonomous Task Execution** | 7.7 (8 reviews) | Not enough data | 
| **Multi-step Planning** | 7.7 (8 reviews) | Not enough data | 
| **Cross-system Integration** | 7.5 (8 reviews) | Not enough data | 
| **Natural Language Interaction** | 8.1 (8 reviews) | Not enough data | 
| **Proactive Assistance** | 8.1 (8 reviews) | Not enough data | 

#### Additional Functionality

| Feature | RingEX | Sangoma Unified Communications Platform | 
|---|---|---|
| **Electronic Hand Raising** | Not enough data | Not enough data | 
| **Surveys & Feedback** | Not enough data | Not enough data | 
| **On-Demand Webinars** | Not enough data | Not enough data | 
| **Email Reminders** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **Customizable Templates** | Not enough data | Not enough data | 
| **Content Management** | Not enough data | Not enough data | 
| **Social Promotion** | Not enough data | Not enough data | 
| **Audience Engagement** | Not enough data | Not enough data | 
| **Presentation Streaming** | Not enough data | Not enough data | 
| **Contact Management** | Not enough data | Not enough data | 
| **Quizzes** | Not enough data | Not enough data | 
| **Video Support** | Not enough data | Not enough data | 
| **User Management** | Not enough data | Not enough data | 
| **Real-Time Data** | Not enough data | Not enough data | 
| **Alerts/Notifications** | Not enough data | Not enough data | 
| **Breakout Rooms** | Not enough data | Not enough data | 
| **Video Conferencing** | Not enough data | Not enough data | 
| **Event Management** | Not enough data | Not enough data | 
| **Polls/Voting** | Not enough data | Not enough data | 
| **API** | Not enough data | Not enough data | 
| **File Sharing** | Not enough data | Not enough data | 
| **Calendar Management** | Not enough data | Not enough data | 
| **Screen Sharing** | Not enough data | Not enough data | 
| **Generative AI** | Not enough data | Not enough data | 
| **Registration Management** | Not enough data | Not enough data | 
| **Engagement Tracking** | Not enough data | Not enough data | 
| **Q&A Management** | Not enough data | Not enough data | 
| **Multi hosts** | Not enough data | Not enough data | 
| **Event Scheduling** | Not enough data | Not enough data | 
| **CRM** | Not enough data | Not enough data | 
| **Document Storage** | Not enough data | Not enough data | 
| **Whiteboard** | Not enough data | Not enough data | 
| **Activity Dashboard** | Not enough data | Not enough data | 
| **Two-Way Audio & Video** | Not enough data | Not enough data | 
| **Meeting Management** | Not enough data | Not enough data | 
| **Video Streaming** | Not enough data | Not enough data | 

### Conversation Intelligence

| Product | Score | Reviews |
|---|---|---|
| **RingEX** | N/A | N/A |
| **Sangoma Unified Communications Platform** | N/A | N/A |

#### Call Analytics

| Feature | RingEX | Sangoma Unified Communications Platform | 
|---|---|---|
| **Call Recording** | Not enough data | Not enough data | 
| **Machine Learning** | Not enough data | Not enough data | 
| **Call Analysis** | 9.0 (5 reviews) | Not enough data | 
| **Lead Qualification** | Not enough data | Not enough data | 
| **Trend Analysis** | Not enough data | Not enough data | 
| **Real-Time Data** | Not enough data | Not enough data | 
| **AI/Machine Learning** | Not enough data | Not enough data | 

#### Artificial Intelligence - Conversation Intelligence

| Feature | RingEX | Sangoma Unified Communications Platform | 
|---|---|---|
| **Customer Scoring** | Not enough data | Not enough data | 
| **Speech-to-Text** | Not enough data | Not enough data | 
| **Sentiment Analysis** | Not enough data | Not enough data | 

#### Generative AI

| Feature | RingEX | Sangoma Unified Communications Platform | 
|---|---|---|
| **AI Text Summarization** | Not enough data | Not enough data | 
| **Generative AI** | Not enough data | Not enough data | 

#### Agentic AI - Conversation Intelligence

| Feature | RingEX | Sangoma Unified Communications Platform | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 
| **Third-Party Integrations** | Not enough data | Not enough data | 
| **Forecasting** | Not enough data | Not enough data | 

#### Additional Functionality

| Feature | RingEX | Sangoma Unified Communications Platform | 
|---|---|---|
| **Performance Metrics** | Not enough data | Not enough data | 
| **Keyword Filtering** | Not enough data | Not enough data | 
| **Natural Language Processing** | Not enough data | Not enough data | 
| **For Contact Centers** | Not enough data | Not enough data | 
| **Reporting & Statistics** | Not enough data | Not enough data | 
| **Call Tracking** | Not enough data | Not enough data | 
| **Alerts/Notifications** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **Automatic Transcription** | Not enough data | Not enough data | 
| **Playbooks** | Not enough data | Not enough data | 
| **Employee Coaching Tools** | Not enough data | Not enough data | 
| **Text Mining** | Not enough data | Not enough data | 
| **Trend/Problem Indicators** | Not enough data | Not enough data | 
| **Notes Management** | Not enough data | Not enough data | 
| **Retention Tracking** | Not enough data | Not enough data | 
| **Feedback Management** | Not enough data | Not enough data | 
| **Recommendations** | Not enough data | Not enough data | 
| **Dashboard** | Not enough data | Not enough data | 
| **Multi-Channel Communication** | Not enough data | Not enough data | 
| **Access Controls/Permissions** | Not enough data | Not enough data | 
| **Compliance Tracking** | Not enough data | Not enough data | 
| **API** | Not enough data | Not enough data | 
| **Rules-Based Workflow** | Not enough data | Not enough data | 
| **Intent Recognition** | Not enough data | Not enough data | 
| **Tagging** | Not enough data | Not enough data | 
| **Collaboration Tools** | Not enough data | Not enough data | 
| **Prioritization** | Not enough data | Not enough data | 

### Contact Center Quality Assurance

| Product | Score | Reviews |
|---|---|---|
| **RingEX** | N/A | N/A |
| **Sangoma Unified Communications Platform** | N/A | N/A |

#### Quality Assurance

| Feature | RingEX | Sangoma Unified Communications Platform | 
|---|---|---|
| **Evaluation** | Not enough data | Not enough data | 
| **Calibration** | Not enough data | Not enough data | 
| **Reports** | Not enough data | Not enough data | 

#### Engagement

| Feature | RingEX | Sangoma Unified Communications Platform | 
|---|---|---|
| **Feedback** | Not enough data | Not enough data | 
| **Dashboards** | Not enough data | Not enough data | 
| **Training** | Not enough data | Not enough data | 
| **Activity Dashboard** | Not enough data | Not enough data | 

#### Performance

| Feature | RingEX | Sangoma Unified Communications Platform | 
|---|---|---|
| **Third-Party Integrations** | Not enough data | Not enough data | 
| **Compliance** | Not enough data | Not enough data | 

#### Generative AI

| Feature | RingEX | Sangoma Unified Communications Platform | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 
| **Call Routing** | Not enough data | Not enough data | 
| **Generative AI** | Not enough data | Not enough data | 

#### Additional Functionality

| Feature | RingEX | Sangoma Unified Communications Platform | 
|---|---|---|
| **Customer Journey Mapping** | Not enough data | Not enough data | 
| **Employee Coaching Tools** | Not enough data | Not enough data | 
| **Queue Management** | Not enough data | Not enough data | 
| **Sentiment Analysis** | Not enough data | Not enough data | 
| **Call Monitoring** | Not enough data | Not enough data | 
| **Quality Management** | Not enough data | Not enough data | 
| **Customer Surveys** | Not enough data | Not enough data | 
| **Agent Interface** | Not enough data | Not enough data | 
| **Knowledge Base Management** | Not enough data | Not enough data | 
| **Collaboration Tools** | Not enough data | Not enough data | 
| **Leaderboards** | Not enough data | Not enough data | 
| **Employee Reward Programs** | Not enough data | Not enough data | 
| **Workforce Management** | Not enough data | Not enough data | 
| **Reporting/Analytics** | Not enough data | Not enough data | 
| **Customer Experience Management** | Not enough data | Not enough data | 
| **Predictive Dialer** | Not enough data | Not enough data | 
| **Video Conferencing** | Not enough data | Not enough data | 
| **Multi-Channel Communication** | Not enough data | Not enough data | 
| **KPI Monitoring** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **Feedback Management** | Not enough data | Not enough data | 
| **IVR** | Not enough data | Not enough data | 
| **Contact Management** | Not enough data | Not enough data | 
| **Multiple Scoring Models** | Not enough data | Not enough data | 
| **Real-Time Updates** | Not enough data | Not enough data | 
| **Interaction Tracking** | Not enough data | Not enough data | 
| **Call Recording** | Not enough data | Not enough data | 
| **AI/Machine Learning** | Not enough data | Not enough data | 
| **Screen Recording** | Not enough data | Not enough data | 
| **Workflow Automation** | Not enough data | Not enough data | 

### Video Conferencing

| Product | Score | Reviews |
|---|---|---|
| **RingEX** | 9.0/10 | 307 |
| **Sangoma Unified Communications Platform** | N/A | N/A |

#### Collaboration Tools

| Feature | RingEX | Sangoma Unified Communications Platform | 
|---|---|---|
| **Screen Sharing** | 9.1 (257 reviews) | Not enough data | 
| **Presentations** | 9.1 (143 reviews) | Not enough data | 
| **Whiteboarding** | 8.7 (117 reviews) | Not enough data | 
| **Real-Time Chat** | 8.9 (143 reviews) | Not enough data | 
| **Hand Raising** | 9.1 (124 reviews) | Not enough data | 
| **File Sharing** | Not enough data | Not enough data | 
| **Private Chat** | Not enough data | Not enough data | 
| **Real-Time Chat** | Not enough data | Not enough data | 

#### Meeting Coordination

| Feature | RingEX | Sangoma Unified Communications Platform | 
|---|---|---|
| **Scheduling** | 8.8 (246 reviews) | Not enough data | 
| **Video Call Recording** | 9.1 (238 reviews) | Not enough data | 
| **Participant Permissions** | 8.9 (225 reviews) | Not enough data | 
| **One-Click Join** | 9.1 (147 reviews) | Not enough data | 
| **Video Streaming** | Not enough data | Not enough data | 
| **On-Demand Recording** | Not enough data | Not enough data | 
| **Call Recording** | Not enough data | Not enough data | 
| **Call Recording** | Not enough data | Not enough data | 
| **Event Scheduling** | Not enough data | Not enough data | 

#### Software Type

| Feature | RingEX | Sangoma Unified Communications Platform | 
|---|---|---|
| **Mobile** | 9.0 (249 reviews) | Not enough data | 
| **Browser Application** | 9.1 (144 reviews) | Not enough data | 
| **Desktop Application** | 9.2 (165 reviews) | Not enough data | 

#### Agentic AI - Video Conferencing

| Feature | RingEX | Sangoma Unified Communications Platform | 
|---|---|---|
| **Autonomous Task Execution** | 8.5 (14 reviews) | Not enough data | 
| **Proactive Assistance** | 8.6 (13 reviews) | Not enough data | 
| **Decision Making** | 8.5 (13 reviews) | Not enough data | 

#### Additional Functionality

| Feature | RingEX | Sangoma Unified Communications Platform | 
|---|---|---|
| **Video Support** | Not enough data | Not enough data | 
| **AI/Machine Learning** | Not enough data | Not enough data | 
| **Attendance Management** | Not enough data | Not enough data | 
| **Collaboration Tools** | Not enough data | Not enough data | 
| **Single Sign On** | Not enough data | Not enough data | 
| **Registration Management** | Not enough data | Not enough data | 
| **Email Management** | Not enough data | Not enough data | 
| **Calendar Management** | Not enough data | Not enough data | 
| **Transcripts/Chat History** | Not enough data | Not enough data | 
| **Activity Dashboard** | Not enough data | Not enough data | 
| **Data Security** | Not enough data | Not enough data | 
| **Document Storage** | Not enough data | Not enough data | 
| **Document Management** | Not enough data | Not enough data | 
| **Alerts/Notifications** | Not enough data | Not enough data | 
| **Customizable Branding** | Not enough data | Not enough data | 
| **Two-Way Audio & Video** | Not enough data | Not enough data | 
| **Drag & Drop** | Not enough data | Not enough data | 
| **Conferencing** | Not enough data | Not enough data | 
| **Breakout Rooms** | Not enough data | Not enough data | 
| **Third-Party Integrations** | Not enough data | Not enough data | 
| **API** | Not enough data | Not enough data | 
| **Generative AI** | Not enough data | Not enough data | 
| **Chat/Messaging** | Not enough data | Not enough data | 
| **Whiteboard** | Not enough data | Not enough data | 
| **Reminders** | Not enough data | Not enough data | 
| **Reporting & Statistics** | Not enough data | Not enough data | 
| **Meeting Management** | Not enough data | Not enough data | 
| **Brainstorming** | Not enough data | Not enough data | 
| **Presentation Streaming** | Not enough data | Not enough data | 
| **Surveys & Feedback** | Not enough data | Not enough data | 
| **Mobile Access** | Not enough data | Not enough data | 
| **Video Conferencing** | Not enough data | Not enough data | 
| **User Management** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **SSL Security** | Not enough data | Not enough data | 
| **File Transfer** | Not enough data | Not enough data | 
| **Email Reminders** | Not enough data | Not enough data | 
| **Remote Access/Control** | Not enough data | Not enough data | 
| **Content Management** | Not enough data | Not enough data | 
| **Microsoft Outlook Integration** | Not enough data | Not enough data | 
| **CRM** | Not enough data | Not enough data | 
| **Auto Framing** | Not enough data | Not enough data | 
| **On-Demand Webcasting** | Not enough data | Not enough data | 
| **Automatic Transcription** | Not enough data | Not enough data | 
| **Two Way Audio & Video** | Not enough data | Not enough data | 
| **User Profiles** | Not enough data | Not enough data | 
| **Video Management** | Not enough data | Not enough data | 
| **Polls/Voting** | Not enough data | Not enough data | 
| **Event Management** | Not enough data | Not enough data | 
| **Brand Management** | Not enough data | Not enough data | 
| **HD Audio/Video** | Not enough data | Not enough data | 
| **Presentation Tools** | Not enough data | Not enough data | 
| **Communication Management** | Not enough data | Not enough data | 
| **Host Controls** | Not enough data | Not enough data | 

### Call Center Infrastructure (CCI)

| Product | Score | Reviews |
|---|---|---|
| **RingEX** | 8.8/10 | 266 |
| **Sangoma Unified Communications Platform** | N/A | N/A |

#### Platform

| Feature | RingEX | Sangoma Unified Communications Platform | 
|---|---|---|
| **Omnichannel** | Feature Not Available | Not enough data | 
| **Mobile Access** | 9.0 (242 reviews) | Not enough data | 
| **Queue Management** | 8.7 (226 reviews) | Not enough data | 
| **Call Routing** | 9.1 (239 reviews) | Not enough data | 
| **Call Back** | 8.7 (223 reviews) | Not enough data | 
| **IVR** | 8.5 (215 reviews) | Not enough data | 
| **Automatic Call Distribution** | 8.8 (222 reviews) | Not enough data | 
| **Call Transfer** | Not enough data | Not enough data | 
| **Contact Management** | Not enough data | Not enough data | 
| **Call Center Management** | Not enough data | Not enough data | 
| **Multi-Channel Management** | Not enough data | Not enough data | 
| **Survey/Poll Management** | Not enough data | Not enough data | 
| **Campaign Management** | Not enough data | Not enough data | 
| **Call List Management** | Not enough data | Not enough data | 

#### Generative AI

| Feature | RingEX | Sangoma Unified Communications Platform | 
|---|---|---|
| **AI Text-to-Speech** | Feature Not Available | Not enough data | 
| **Generative AI** | Not enough data | Not enough data | 

#### Workforce Management

| Feature | RingEX | Sangoma Unified Communications Platform | 
|---|---|---|
| **Call Monitoring** | 8.8 (226 reviews) | Not enough data | 
| **Performance Evaluation** | 8.7 (219 reviews) | Not enough data | 
| **Real-Time Monitoring** | Not enough data | Not enough data | 
| **Monitoring** | Not enough data | Not enough data | 

#### Call Center Infrastructure (CCI)

| Feature | RingEX | Sangoma Unified Communications Platform | 
|---|---|---|
| **Autonomous Task Execution** | 8.9 (23 reviews) | Not enough data | 
| **Cross-system Integration** | 8.8 (24 reviews) | Not enough data | 
| **Natural Language Interaction** | 9.1 (23 reviews) | Not enough data | 
| **Proactive Assistance** | 9.0 (23 reviews) | Not enough data | 
| **Third-Party Integrations** | Not enough data | Not enough data | 
| **Computer Telephony Integration** | Not enough data | Not enough data | 
| **Multi-Language** | Not enough data | Not enough data | 

#### Administrative

| Feature | RingEX | Sangoma Unified Communications Platform | 
|---|---|---|
| **Call Recording** | 8.8 (229 reviews) | Not enough data | 
| **Reporting & Dashboards** | 8.6 (228 reviews) | Not enough data | 
| **Call Reporting** | Not enough data | Not enough data | 
| **Real-Time Reporting** | Not enough data | Not enough data | 

#### Additional Functionality

| Feature | RingEX | Sangoma Unified Communications Platform | 
|---|---|---|
| **Chat/Messaging** | Not enough data | Not enough data | 
| **Multi-Channel Communication** | Not enough data | Not enough data | 
| **Customer History** | Not enough data | Not enough data | 
| **Alerts/Notifications** | Not enough data | Not enough data | 
| **Real-Time Analytics** | Not enough data | Not enough data | 
| **Phone Key Input** | Not enough data | Not enough data | 
| **Call Logging** | Not enough data | Not enough data | 
| **Customizable Reports** | Not enough data | Not enough data | 
| **Real-Time Data** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **CRM** | Not enough data | Not enough data | 
| **Reporting & Statistics** | Not enough data | Not enough data | 
| **Activity Tracking** | Not enough data | Not enough data | 
| **Live Chat** | Not enough data | Not enough data | 
| **Call Scripting** | Not enough data | Not enough data | 
| **Contact Database** | Not enough data | Not enough data | 
| **Voice Mail** | Not enough data | Not enough data | 
| **Voice Customization** | Not enough data | Not enough data | 
| **API** | Not enough data | Not enough data | 
| **Call Tracking** | Not enough data | Not enough data | 
| **SMS Messaging** | Not enough data | Not enough data | 
| **Callback Scheduling** | Not enough data | Not enough data | 
| **Caller ID** | Not enough data | Not enough data | 
| **Predictive Dialer** | Not enough data | Not enough data | 
| **Surveys & Feedback** | Not enough data | Not enough data | 
| **Auto-Dialer** | Not enough data | Not enough data | 
| **Pre-recorded Messages** | Not enough data | Not enough data | 
| **Real-Time Notifications** | Not enough data | Not enough data | 
| **Multiple Scripts** | Not enough data | Not enough data | 
| **Interaction Tracking** | Not enough data | Not enough data | 
| **Call Disposition** | Not enough data | Not enough data | 

### Speech Analytics

| Product | Score | Reviews |
|---|---|---|
| **RingEX** | N/A | N/A |
| **Sangoma Unified Communications Platform** | N/A | N/A |

#### Generative AI

| Feature | RingEX | Sangoma Unified Communications Platform | 
|---|---|---|
| **AI Text Summarization** | Not enough data | Not enough data | 
| **Generative AI** | Not enough data | Not enough data | 

#### Additional Functionality

| Feature | RingEX | Sangoma Unified Communications Platform | 
|---|---|---|
| **Live Chat** | Not enough data | Not enough data | 
| **Call Transfer** | Not enough data | Not enough data | 
| **Archiving & Retention** | Not enough data | Not enough data | 
| **Call Center Management** | Not enough data | Not enough data | 
| **Call Tagging** | Not enough data | Not enough data | 
| **Call List Management** | Not enough data | Not enough data | 
| **Real-Time Analytics** | Not enough data | Not enough data | 
| **Queue Management** | Not enough data | Not enough data | 
| **Real-Time Data** | Not enough data | Not enough data | 
| **API** | Not enough data | Not enough data | 
| **Real-Time Monitoring** | Not enough data | Not enough data | 
| **CRM** | Not enough data | Not enough data | 
| **Performance Metrics** | Not enough data | Not enough data | 
| **Automatic Call Distribution** | Not enough data | Not enough data | 
| **Activity Tracking** | Not enough data | Not enough data | 
| **IVR** | Not enough data | Not enough data | 
| **Event Triggered Actions** | Not enough data | Not enough data | 
| **Third-Party Integrations** | Not enough data | Not enough data | 
| **Scheduled Recording** | Not enough data | Not enough data | 
| **Alerts/Notifications** | Not enough data | Not enough data | 
| **Call Monitoring** | Not enough data | Not enough data | 
| **File Transfer** | Not enough data | Not enough data | 
| **Activity Dashboard** | Not enough data | Not enough data | 
| **Call Reporting** | Not enough data | Not enough data | 
| **Call Transcription** | Not enough data | Not enough data | 
| **Campaign Management** | Not enough data | Not enough data | 
| **Call Disposition** | Not enough data | Not enough data | 
| **Computer Telephony Integration** | Not enough data | Not enough data | 
| **Contact Management** | Not enough data | Not enough data | 
| **Predictive Dialer** | Not enough data | Not enough data | 
| **Voice Mail** | Not enough data | Not enough data | 
| **Caller ID** | Not enough data | Not enough data | 
| **Reporting & Statistics** | Not enough data | Not enough data | 
| **Call Routing** | Not enough data | Not enough data | 
| **Call Tracking** | Not enough data | Not enough data | 
| **Recording** | Not enough data | Not enough data | 
| **Auto-Dialer** | Not enough data | Not enough data | 
| **Chat/Messaging** | Not enough data | Not enough data | 
| **On-Demand Recording** | Not enough data | Not enough data | 
| **Customizable Reports** | Not enough data | Not enough data | 
| **Multi-Channel Communication** | Not enough data | Not enough data | 
| **Conferencing** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **Interaction Tracking** | Not enough data | Not enough data | 
| **Predictive Analytics** | Not enough data | Not enough data | 
| **Visual Analytics** | Not enough data | Not enough data | 
| **Sales Trend Analysis** | Not enough data | Not enough data | 
| **Audio Capture** | Not enough data | Not enough data | 
| **Email Alerts** | Not enough data | Not enough data | 
| **Tagging** | Not enough data | Not enough data | 
| **Self-Service Search** | Not enough data | Not enough data | 
| **Natural Language Processing** | Not enough data | Not enough data | 
| **Surveys & Feedback** | Not enough data | Not enough data | 
| **Automatic Transcription** | Not enough data | Not enough data | 
| **Multi-Channel Management** | Not enough data | Not enough data | 
| **Request Assignment** | Not enough data | Not enough data | 
| **Speech-to-Text Analysis** | Not enough data | Not enough data | 
| **Self Service Portal** | Not enough data | Not enough data | 
| **Performance Management** | Not enough data | Not enough data | 
| **Call Recording** | Not enough data | Not enough data | 
| **Search/Filter** | Not enough data | Not enough data | 
| **Sentiment Analysis** | Not enough data | Not enough data | 
| **Compliance Management** | Not enough data | Not enough data | 
| **Multi-Language** | Not enough data | Not enough data | 
| **HIPAA Compliant** | Not enough data | Not enough data | 
| **Data Security** | Not enough data | Not enough data | 
| **Call Scripting** | Not enough data | Not enough data | 
| **Customer Service Analytics** | Not enough data | Not enough data | 
| **Quality Assurance** | Not enough data | Not enough data | 
| **Customer Experience Management** | Not enough data | Not enough data | 
| **Communication Management** | Not enough data | Not enough data | 
| **Categorization/Grouping** | Not enough data | Not enough data | 
| **Language Detection** | Not enough data | Not enough data | 

### Cloud PBX Platforms

| Product | Score | Reviews |
|---|---|---|
| **RingEX** | 8.8/10 | 72 |
| **Sangoma Unified Communications Platform** | N/A | N/A |

#### Basic Communication - Cloud PBX

| Feature | RingEX | Sangoma Unified Communications Platform | 
|---|---|---|
| **Call Management** | 9.0 (65 reviews) | Not enough data | 
| **Communication Management** | 9.0 (64 reviews) | Not enough data | 
| **Scalability** | 9.1 (59 reviews) | Not enough data | 
| **Integrations** | 8.3 (61 reviews) | Not enough data | 
| **Mobile Accessibility** | 9.0 (61 reviews) | Not enough data | 
| **Accessibility** | 8.8 (58 reviews) | Not enough data | 
| **Contact Management** | Not enough data | Not enough data | 
| **Queue Management** | Not enough data | Not enough data | 
| **Computer Telephony Integration** | Not enough data | Not enough data | 
| **Call List Management** | Not enough data | Not enough data | 
| **Fax Management** | Not enough data | Not enough data | 

#### Advanced Features - Cloud PBX

| Feature | RingEX | Sangoma Unified Communications Platform | 
|---|---|---|
| **Security and Compliance** | 8.7 (55 reviews) | Not enough data | 
| **Analytics and Reporting** | 8.5 (60 reviews) | Not enough data | 
| **Support and Reliability** | 8.6 (59 reviews) | Not enough data | 
| **Automated attendant** | 8.9 (56 reviews) | Not enough data | 
| **Real-Time Analytics** | Not enough data | Not enough data | 

#### Additional Functionality

| Feature | RingEX | Sangoma Unified Communications Platform | 
|---|---|---|
| **Virtual Extensions** | Not enough data | Not enough data | 
| **Call Disposition** | Not enough data | Not enough data | 
| **Customizable Caller ID** | Not enough data | Not enough data | 
| **Alerts/Notifications** | Not enough data | Not enough data | 
| **Generative AI** | Not enough data | Not enough data | 
| **Call Tracking** | Not enough data | Not enough data | 
| **SMS Messaging** | Not enough data | Not enough data | 
| **Call Routing** | Not enough data | Not enough data | 
| **Call Recording** | Not enough data | Not enough data | 
| **Conferencing** | Not enough data | Not enough data | 
| **Call Transfer** | Not enough data | Not enough data | 
| **Callback Scheduling** | Not enough data | Not enough data | 
| **Role-Based Permissions** | Not enough data | Not enough data | 
| **Automatic Call Distribution** | Not enough data | Not enough data | 
| **Interaction Tracking** | Not enough data | Not enough data | 
| **Collaboration Tools** | Not enough data | Not enough data | 
| **Real-Time Updates** | Not enough data | Not enough data | 
| **On-Demand Recording** | Not enough data | Not enough data | 
| **Mobile Access** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **IVR** | Not enough data | Not enough data | 
| **Customizable Reports** | Not enough data | Not enough data | 
| **Activity Dashboard** | Not enough data | Not enough data | 
| **Call Monitoring** | Not enough data | Not enough data | 
| **Voice Mail** | Not enough data | Not enough data | 
| **Video Conferencing** | Not enough data | Not enough data | 
| **Caller ID** | Not enough data | Not enough data | 
| **SIP Trunking** | Not enough data | Not enough data | 
| **For Cloud Phone Systems** | Not enough data | Not enough data | 
| **Ring Groups** | Not enough data | Not enough data | 

### VoIP Providers

| Product | Score | Reviews |
|---|---|---|
| **RingEX** | 8.7/10 | 672 |
| **Sangoma Unified Communications Platform** | 8.5/10 | 206 |

#### Platform Basics - VoIP Providers

| Feature | RingEX | Sangoma Unified Communications Platform | 
|---|---|---|
| **PBX systems, VoIP Softphone** | 8.5 (100 reviews) | Not enough data | 
| **Call Management** | 8.7 (155 reviews) | Not enough data | 
| **Network monitoring** | 8.5 (95 reviews) | Not enough data | 
| **Integrations** | 8.0 (119 reviews) | Not enough data | 
| **Virtual PBX** | 8.0 (83 reviews) | Not enough data | 
| **SIP trunking services** | 8.1 (81 reviews) | Not enough data | 
| **Contact Management** | Not enough data | Not enough data | 
| **Communication Management** | 9.7 (5 reviews) | Not enough data | 
| **Fax Management** | Not enough data | Not enough data | 
| **Call List Management** | Not enough data | Not enough data | 
| **Call Center Management** | Not enough data | Not enough data | 
| **Queue Management** | Not enough data | Not enough data | 
| **Third-Party Integrations** | 8.1 (6 reviews) | Not enough data | 
| **Computer Telephony Integration** | Not enough data | Not enough data | 
| **Real-Time Monitoring** | Not enough data | Not enough data | 
| **Call Monitoring** | Not enough data | Not enough data | 
| **Workflow Management** | Not enough data | Not enough data | 
| **Call Center Integration** | Not enough data | Not enough data | 

#### Basic Communication

| Feature | RingEX | Sangoma Unified Communications Platform | 
|---|---|---|
| **Phone Calls** | 9.1 (579 reviews) ✓ Verified | 9.3 (191 reviews) ✓ Verified | 
| **Video Calls** | 8.3 (415 reviews) ✓ Verified | 8.3 (26 reviews) ✓ Verified | 
| **Instant Messaging** | 8.8 (458 reviews) ✓ Verified | 7.6 (49 reviews) ✓ Verified | 
| **Screen Sharing** | 8.2 (369 reviews) ✓ Verified | 7.6 (23 reviews) ✓ Verified | 
| **Conference Calls** | 8.6 (437 reviews) ✓ Verified | 8.9 (158 reviews) ✓ Verified | 
| **Desk-to-Desk Calls** | 9.0 (446 reviews) ✓ Verified | 9.5 (181 reviews) ✓ Verified | 
| **SMS Messaging** | 9.8 (7 reviews) | Not enough data | 
| **Chat/Messaging** | 9.3 (10 reviews) | Not enough data | 
| **Video Call Recording** | Not enough data | Not enough data | 
| **Two-Way Audio & Video** | 8.6 (7 reviews) | Not enough data | 
| **SIP Trunking** | Not enough data | Not enough data | 

#### Agentic AI - VoIP Providers

| Feature | RingEX | Sangoma Unified Communications Platform | 
|---|---|---|
| **Autonomous Task Execution** | 8.0 (56 reviews) | Feature Not Available | 
| **Cross-system Integration** | 8.2 (57 reviews) | Not enough data | 
| **Adaptive Learning** | 8.0 (54 reviews) | Not enough data | 
| **Proactive Assistance** | 8.1 (56 reviews) | Feature Not Available | 

#### Access

| Feature | RingEX | Sangoma Unified Communications Platform | 
|---|---|---|
| **Software Pairing** | 8.2 (382 reviews) ✓ Verified | 7.9 (72 reviews) ✓ Verified | 
| **Browser Extension** | 8.4 (397 reviews) ✓ Verified | 8.2 (102 reviews) ✓ Verified | 
| **Individual Download** | 8.6 (433 reviews) | 8.3 (64 reviews) | 

#### Advanced Features

| Feature | RingEX | Sangoma Unified Communications Platform | 
|---|---|---|
| **Hold Music** | 8.3 (453 reviews) | 8.5 (180 reviews) ✓ Verified | 
| **Automated Attendants** | 8.4 (416 reviews) ✓ Verified | 8.8 (150 reviews) ✓ Verified | 
| **VOiP Number** | 9.0 (482 reviews) ✓ Verified | 9.1 (142 reviews) | 

#### Additional Functionality

| Feature | RingEX | Sangoma Unified Communications Platform | 
|---|---|---|
| **Live Chat** | Not enough data | Not enough data | 
| **Multi-Channel Communication** | 9.6 (8 reviews) | Not enough data | 
| **Customizable Reports** | Not enough data | Not enough data | 
| **Call Tracking** | Not enough data | Not enough data | 
| **Automatic Call Distribution** | 9.0 (5 reviews) | Not enough data | 
| **Real-Time Data** | 9.7 (5 reviews) | Not enough data | 
| **Purchasing & Receiving** | Not enough data | Not enough data | 
| **Employee Directory** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **Activity Tracking** | Not enough data | Not enough data | 
| **Collaboration Tools** | Not enough data | Not enough data | 
| **Call Scripting** | Not enough data | Not enough data | 
| **Real-Time Reporting** | 9.7 (5 reviews) | Not enough data | 
| **Call Recording** | Not enough data | Not enough data | 
| **Real-Time Analytics** | 9.7 (6 reviews) | Not enough data | 
| **Virtual Call Center** | Not enough data | Not enough data | 
| **Activity Dashboard** | 8.3 (5 reviews) | Not enough data | 
| **Reporting & Statistics** | 8.6 (7 reviews) | Not enough data | 
| **CRM** | 7.7 (5 reviews) | Not enough data | 
| **Auto-Dialer** | Not enough data | Not enough data | 
| **Generative AI** | Not enough data | Not enough data | 
| **Contact Database** | Not enough data | Not enough data | 
| **Call Transfer** | 8.9 (6 reviews) | Not enough data | 
| **Call Reporting** | 9.3 (5 reviews) | Not enough data | 
| **Call Logging** | Not enough data | Not enough data | 
| **Voice Mail** | 8.3 (6 reviews) | Not enough data | 
| **Caller ID** | Not enough data | Not enough data | 
| **Customizable Caller ID** | Not enough data | Not enough data | 
| **Mobile Access** | 8.5 (13 reviews) | Not enough data | 
| **Callback Scheduling** | Not enough data | Not enough data | 
| **IVR** | 7.8 (6 reviews) | Not enough data | 
| **API** | Not enough data | Not enough data | 
| **Interaction Tracking** | Not enough data | Not enough data | 
| **Call Routing** | 9.0 (8 reviews) | Not enough data | 
| **Alerts/Notifications** | Not enough data | Not enough data | 
| **Video Conferencing** | 8.7 (5 reviews) | Not enough data | 
| **Call Conferencing** | Not enough data | Not enough data | 
| **Call Disposition** | Not enough data | Not enough data | 
| **Predictive Dialer** | Not enough data | Not enough data | 
| **Spam Blocker** | Not enough data | Not enough data | 
| **On-Demand Recording** | Not enough data | Not enough data | 
| **Caller Profiles** | Not enough data | Not enough data | 
| **Multiple User Accounts** | Not enough data | Not enough data | 
| **VoIP Connection** | 7.7 (5 reviews) | Not enough data | 
| **Conferencing** | Not enough data | Not enough data | 
| **Text to Speech** | Not enough data | Not enough data | 
| **Reporting/Analytics** | 8.1 (6 reviews) | Not enough data | 
| **VoIP** | Not enough data | Not enough data | 
| **Call Queues** | 9.7 (5 reviews) | Not enough data | 
| **Call Screening** | Not enough data | Not enough data | 
| **Access Controls/Permissions** | Not enough data | Not enough data | 
| **Online Voice Transmission** | Not enough data | Not enough data | 
| **Unified Communications** | 9.5 (7 reviews) | Not enough data | 
| **Voicemail Transcription** | Not enough data | Not enough data | 

### Sales Coaching

| Product | Score | Reviews |
|---|---|---|
| **RingEX** | N/A | N/A |
| **Sangoma Unified Communications Platform** | N/A | N/A |

#### Agentic AI - Sales Coaching

| Feature | RingEX | Sangoma Unified Communications Platform | 
|---|---|---|
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 
| **AI/Machine Learning** | Not enough data | Not enough data | 
| **Third-Party Integrations** | Not enough data | Not enough data | 

#### Training

| Feature | RingEX | Sangoma Unified Communications Platform | 
|---|---|---|
| **Knowledge Base** | Not enough data | Not enough data | 
| **Coaching Materials** | Not enough data | Not enough data | 
| **Playbook Creation** | Not enough data | Not enough data | 
| **Video Record** | Not enough data | Not enough data | 

#### Feedback

| Feature | RingEX | Sangoma Unified Communications Platform | 
|---|---|---|
| **Review** | Not enough data | Not enough data | 
| **Scorecard** | Not enough data | Not enough data | 
| **Coaching Card** | Not enough data | Not enough data | 
| **Leaderboard** | Not enough data | Not enough data | 
| **Real-Time Updates** | Not enough data | Not enough data | 
| **Notifications** | Not enough data | Not enough data | 
| **Competition** | Not enough data | Not enough data | 

#### Generative AI

| Feature | RingEX | Sangoma Unified Communications Platform | 
|---|---|---|
| **AI Text Summarization** | Not enough data | Not enough data | 
| **Generative AI** | Not enough data | Not enough data | 

#### Additional Functionality

| Feature | RingEX | Sangoma Unified Communications Platform | 
|---|---|---|
| **Performance Metrics** | Not enough data | Not enough data | 
| **Feedback Management** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **Reporting & Statistics** | Not enough data | Not enough data | 
| **Mobile Access** | Not enough data | Not enough data | 
| **Collaboration Tools** | Not enough data | Not enough data | 
| **Gamification** | Not enough data | Not enough data | 
| **Automatic Transcription** | Not enough data | Not enough data | 
| **Call Recording** | Not enough data | Not enough data | 
| **Sales Reports** | Not enough data | Not enough data | 
| **Real-Time Analytics** | Not enough data | Not enough data | 
| **Commenting/Notes** | Not enough data | Not enough data | 
| **Built-in Course Authoring** | Not enough data | Not enough data | 
| **Learning Paths/Tracks** | Not enough data | Not enough data | 
| **Assessment Management** | Not enough data | Not enough data | 
| **Video Conferencing** | Not enough data | Not enough data | 
| **Conversation Intelligence** | Not enough data | Not enough data | 
| **Call Monitoring** | Not enough data | Not enough data | 
| **Goal Setting/Tracking** | Not enough data | Not enough data | 
| **Workflow Management** | Not enough data | Not enough data | 
| **Learning Management** | Not enough data | Not enough data | 
| **Content Management** | Not enough data | Not enough data | 
| **Training Management** | Not enough data | Not enough data | 
| **Document Management** | Not enough data | Not enough data | 
| **Content Library** | Not enough data | Not enough data | 
| **Recommendations** | Not enough data | Not enough data | 
| **Activity Dashboard** | Not enough data | Not enough data | 
| **Call Tracking** | Not enough data | Not enough data | 
| **Performance Management** | Not enough data | Not enough data | 
| **Onboarding** | Not enough data | Not enough data | 
| **Search/Filter** | Not enough data | Not enough data | 

### UCaaS Platforms

| Product | Score | Reviews |
|---|---|---|
| **RingEX** | 8.8/10 | 84 |
| **Sangoma Unified Communications Platform** | N/A | N/A |

#### Agentic AI - UCaaS Platforms

| Feature | RingEX | Sangoma Unified Communications Platform | 
|---|---|---|
| **Autonomous Task Execution** | 9.0 (5 reviews) | Feature Not Available | 
| **Cross-system Integration** | 8.9 (6 reviews) | Not enough data | 
| **Adaptive Learning** | 9.0 (5 reviews) | Not enough data | 
| **Natural Language Interaction** | 9.3 (5 reviews) | Not enough data | 
| **Third-Party Integrations** | Not enough data | Not enough data | 

#### Extensions

| Feature | RingEX | Sangoma Unified Communications Platform | 
|---|---|---|
| **Tenancy Flexibility** | Feature Not Available | Not enough data | 
| **Native VoIP** | 8.7 (57 reviews) ✓ Verified | Not enough data | 
| **CCaaS Option** | 8.4 (21 reviews) | Not enough data | 

#### Features

| Feature | RingEX | Sangoma Unified Communications Platform | 
|---|---|---|
| **Voicemail to Email** | 8.9 (65 reviews) ✓ Verified | Not enough data | 
| **Voicemail to SMS** | Feature Not Available | Not enough data | 
| **File Sharing** | 8.6 (56 reviews) ✓ Verified | Not enough data | 
| **Voice Conferencing** | 8.6 (59 reviews) ✓ Verified | Not enough data | 
| **Video Conferencing** | 8.6 (59 reviews) ✓ Verified | Not enough data | 
| **Conference Transcripts** | 8.2 (53 reviews) | Not enough data | 
| **Electronic Faxes** | Not enough data | Not enough data | 
| **IVR** | 9.3 (5 reviews) | Not enough data | 
| **Video Call Recording** | Not enough data | Not enough data | 
| **Customizable Reports** | Not enough data | Not enough data | 
| **Real-Time Reporting** | Not enough data | Not enough data | 
| **Meeting Management** | Not enough data | Not enough data | 
| **Screen Sharing** | Not enough data | Not enough data | 
| **Two-Way Audio & Video** | Not enough data | Not enough data | 
| **Virtual Voicemail** | Not enough data | Not enough data | 

#### Additional Functionality

| Feature | RingEX | Sangoma Unified Communications Platform | 
|---|---|---|
| **Trend Analysis** | Not enough data | Not enough data | 
| **Generative AI** | Not enough data | Not enough data | 
| **Voice Mail** | Not enough data | Not enough data | 
| **SSL Security** | Not enough data | Not enough data | 
| **Caller ID** | Not enough data | Not enough data | 
| **Multi-Channel Communication** | Not enough data | Not enough data | 
| **Activity Tracking** | Not enough data | Not enough data | 
| **Interaction Tracking** | Not enough data | Not enough data | 
| **Alerts/Notifications** | Not enough data | Not enough data | 
| **Virtual Backgrounds** | Not enough data | Not enough data | 
| **Mobile Access** | Not enough data | Not enough data | 
| **Contact Management** | Not enough data | Not enough data | 
| **Call Center Management** | Not enough data | Not enough data | 
| **Access Controls/Permissions** | Not enough data | Not enough data | 
| **Call Tracking** | Not enough data | Not enough data | 
| **Call Transfer** | Not enough data | Not enough data | 
| **Group Messaging** | Not enough data | Not enough data | 
| **Call Recording** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **Call Monitoring** | Not enough data | Not enough data | 
| **Task Management** | Not enough data | Not enough data | 
| **SMS Messaging** | Not enough data | Not enough data | 
| **Reporting & Statistics** | Not enough data | Not enough data | 
| **Activity Dashboard** | Not enough data | Not enough data | 
| **Call Routing** | Not enough data | Not enough data | 
| **Multi-User Collaboration** | Not enough data | Not enough data | 
| **Single Sign On** | Not enough data | Not enough data | 
| **Chat/Messaging** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (2):** [VoIP Providers](https://www.g2.com/categories/voip-providers), [UCaaS Platforms](https://www.g2.com/categories/ucaas-platforms)

**Unique to RingEX (9):** [Contact Center Quality Assurance Software](https://www.g2.com/categories/contact-center-quality-assurance), [Online Fax Software](https://www.g2.com/categories/online-fax), [Webinar Platforms](https://www.g2.com/categories/webinar), [Video Conferencing Software](https://www.g2.com/categories/video-conferencing), [Cloud PBX Platforms Software](https://www.g2.com/categories/cloud-pbx-platforms), [Call Center Infrastructure (CCI) Software](https://www.g2.com/categories/call-center-infrastructure-cci), [Conversation Intelligence Software](https://www.g2.com/categories/conversation-intelligence), [Sales Coaching Software](https://www.g2.com/categories/sales-coaching), [Speech Analytics Software](https://www.g2.com/categories/speech-analytics)



---
## Reviewer Demographics

### By Company Size

| Segment | RingEX | Sangoma Unified Communications Platform | 
|---|---|---|
| **Small-Business** | 58.1% | 50.6% | 
| **Mid-Market** | 34.8% | 47.7% | 
| **Enterprise** | 7.1% | 1.7% | 

### By Industry

#### RingEX

- **Computer Software:** 9.4%
- **Insurance:** 5.3%
- **Information Technology and Services:** 5.2%
- **Financial Services:** 5.0%
- **Staffing and Recruiting:** 4.5%
- **Marketing and Advertising:** 4.2%
- **Hospital & Health Care:** 4.2%
- **Real Estate:** 3.4%
- **Construction:** 3.3%
- **Health, Wellness and Fitness:** 3.3%
- **Other:** 52.1%

#### Sangoma Unified Communications Platform

- **Hospital & Health Care:** 7.5%
- **Health, Wellness and Fitness:** 5.0%
- **Financial Services:** 5.0%
- **Non-Profit Organization Management:** 4.6%
- **Insurance:** 4.6%
- **Information Technology and Services:** 3.8%
- **Computer Software:** 3.8%
- **Retail:** 3.8%
- **Wholesale:** 3.3%
- **Construction:** 3.3%
- **Other:** 55.2%

---
## Alternatives

### Alternatives to RingEX

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- [Dialpad Connect](https://www.g2.com/products/dialpad-connect/reviews) — 4.4/5 stars (4211 reviews)

### Alternatives to Sangoma Unified Communications Platform

- [GoTo Connect](https://www.g2.com/products/goto-connect/reviews) — 4.4/5 stars (1421 reviews)
- [Dialpad Connect](https://www.g2.com/products/dialpad-connect/reviews) — 4.4/5 stars (4211 reviews)
- [Vonage Business Communications](https://www.g2.com/products/vonage-business-communications/reviews) — 4.3/5 stars (503 reviews)
- [Nextiva](https://www.g2.com/products/nextiva/reviews) — 4.5/5 stars (3648 reviews)
- [3CX](https://www.g2.com/products/3cx/reviews) — 4.4/5 stars (548 reviews)
- [Aircall](https://www.g2.com/products/aircall/reviews) — 4.4/5 stars (1664 reviews)
- [Intermedia Unite](https://www.g2.com/products/intermedia-unite/reviews) — 4.5/5 stars (521 reviews)
- [Webex Calling](https://www.g2.com/products/webex-calling/reviews) — 4.5/5 stars (638 reviews)
- [8x8 Work](https://www.g2.com/products/8x8-work/reviews) — 4.2/5 stars (938 reviews)
- [Quo](https://www.g2.com/products/quo-quo/reviews) — 4.7/5 stars (3414 reviews)

---
## Top Discussions

### RingEX

- Title: [Is RingCentral good?](https://www.g2.com/discussions/is-ringcentral-good) — 2 comments, 1 upvote
  > **Top comment:** "We love RingCentral! It's great that it allows us to call from a main office phone number and provides each user their own work cell/direct number from which..."
- Title: [What’s involved in setting up my RingCentral Office business phone system?](https://www.g2.com/discussions/ringcentral-office-setup) — 2 comments, 1 upvote *(includes official response)*
  > **Top comment:** "There is no PBX hardware to install or technical contractors needed for an on-site setup to start using your phone system. Once you’ve purchased RingCentral..."
- Title: [Why don't you make it more user-friendly?](https://www.g2.com/discussions/why-don-t-you-make-it-more-user-friendly) — 1 comment, 1 upvote
  > **Top comment:** "Brianna, thanks for this feedback. Can you tell us more about what you'd like to customize? If we can't make recommendations, we would love to have you visit..."
- Title: [What are the benefits of RingCentral Office?](https://www.g2.com/discussions/ringcentral-advantage) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "Set up your phone system to work the way you do
- Connect your office, remote employees and mobile users under one phone system.
- Easily support multiple..."
- Title: [What is RingCentral Office?](https://www.g2.com/discussions/ringcentral-office) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "RingCentral Office is a cloud-based business communications system with enterprise-grade voice, fax, text, online meetings, conferencing, and..."

### Sangoma Unified Communications Platform

No discussions available for this product.

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/ringex-vs-sangoma-unified-communications-platform)