--- title: Sangoma Unified Communications Platform Reviews meta\_title: 'Sangoma Unified Communications Platform Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 252 reviews by the users' company size, role or industry to find out how Sangoma Unified Communications Platform works for a business like yours. aggregate\_rating: rating\_value: 4.2 review\_count: 252 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Collaboration & Productivity url: https://www.g2.com/categories/collaboration-productivity --- # Sangoma Unified Communications Platform Reviews & Product Details Claimed ###### Profile Status This profile is currently managed by Sangoma Unified Communications Platform but has limited features. Are you part of the Sangoma Unified Communications Platform team? [Upgrade your plan](https://sell.g2.com) to enhance your branding and engage with visitors to your profile! Sangoma’s Unified Communications (UC) platform is a fully integrated, in-house solution designed to empower businesses with essential communications tools — available in cloud, hybrid, or on-premises deployments. Built on over 40 years of engineering expertise, Sangoma delivers the control, flexibility, and reliability modern organizations need across industries like healthcare, retail, restaurants, education, hospitality, and manufacturing. At the heart of Sangoma’s UC offering is the Innovation Foundry, where continuous R&D drives the evolution of AI communications. This approach delivers rapid, agile improvements to meet the real-world needs of customers and partners. From API integrations and workflow automation to purpose-built vertical solutions, Sangoma ensures that innovation isn't a buzzword — it's built in. - Cloud UCaaS: Easy to deploy and manage, ideal for businesses with limited IT resources - Hybrid UCaaS: Combines the scalability of cloud with the security of on-prem. Designed for high-reliability use cases like healthcare, with local survivability and 4G/5G failover - On-Prem UC: Best for government, education, and municipal sectors seeking full control and traditional telephony functionality Sangoma’s UC platform integrates with Microsoft Teams and CRMs like Salesforce, and can be paired with contact center tools, plug-and-play phones (wired and wireless), headsets, and accessories. It also supports VoIP gateways, Session Border Controllers for secure remote connectivity, and managed security and networking solutions. * * * Seller [Sangoma](https://www.g2.com/sellers/sangoma) Discussions [Sangoma Unified Communications Platform Community](https://www.g2.com/products/sangoma-unified-communications-platform/discuss) Languages Supported English, French, Spanish Solution Type All-in-One Overview by David Dutton (Director of Revenue Operations at Sangoma) Show More ## Pricing Pricing provided by Sangoma Unified.... ### Cloud Starting at $17.99 1 User per month ### Hybrid Starting at $17.99 1 User per month [ View More Pricing Information ](https://www.g2.com/products/sangoma-unified-communications-platform/pricing) ## Top-Rated Alternatives [ ![RingEX](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "RingEX") RingEX 4.2/5(1,427) ](https://www.g2.com/products/ringex/reviews) [ ![GoTo Connect](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "GoTo Connect") GoTo Connect 4.4/5(1,415) ](https://www.g2.com/products/goto-connect/reviews) [ ![Dialpad Connect](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Dialpad Connect") Dialpad Connect 4.4/5(4,201) ](https://www.g2.com/products/dialpad-connect/reviews) [ View All Alternatives ](https://www.g2.com/products/sangoma-unified-communications-platform/competitors/alternatives) ## User Insights Average based on 252 real user reviews. Implementation Time 1 month Perceived Cost $$$$$ Typical contract price $0k - $0k [Sign in to view](/login) [Log in to unlock pricing and user insights](/login) ## Sangoma Unified Communications Platform Integrations (9) What do users say about integrations? Integration information sourced from real user reviews. [ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Microsoft Dynamics 365 Connector ](https://www.g2.com/products/microsoft-dynamics-365-connector/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Microsoft Teams ](https://www.g2.com/products/microsoft-teams/reviews)[ Poly.AI ](https://www.g2.com/products/poly-ai/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Salesforce CRM Connector ](https://www.g2.com/products/salesforce-crm-connector/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Sugar CRM Connector ](https://www.g2.com/products/sugar-crm-connector/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Zapier ](https://www.g2.com/products/zapier/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Zendesk and Salesforce Knowledge Connector ](https://www.g2.com/products/zendesk-and-salesforce-knowledge-connector/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Zendesk for Employee Service ](https://www.g2.com/products/zendesk-for-employee-service/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Zoho CRM ](https://www.g2.com/products/zoho-crm/reviews) Show More ![Verified User in Wholesale](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Wholesale") UW Verified User in Wholesale Small-Business (50 or fewer emp.) 4/25/2019 "Excellent Customer Service" 4/5 What do you like best about Sangoma Unified Communications Platform? Their customer service is superb. We wanted to route our calls differently based on the line they came in and every time we have called their representatives have been very patient and very knowledgeable about their products. They always make sure the issue is resolved before getting off the phone Review collected by and hosted on G2.com. What do you dislike about Sangoma Unified Communications Platform? Haven't experienced any so far. Everything has been great. No complaints Review collected by and hosted on G2.com. Recommendations to others considering Sangoma Unified Communications Platform: Easy to use and convenient with voicemails delivered to your inbox Review collected by and hosted on G2.com. What problems is Sangoma Unified Communications Platform solving and how is that benefiting you? Cost and efficiency Review collected by and hosted on G2.com. Show More 10/19/2021 Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Jake T.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jake T.") JT Jake T. Creative Department/ Marketing Copywriter/Public Relations/Web Management/Blog Editor Small-Business (50 or fewer emp.) 7/16/2020 "Voice Over IP At Its FInest" 5/5 What do you like best about Sangoma Unified Communications Platform? Having recently switched to Switchvox as my VOIP, I was somehwat skeptical to see how effective and simplistic it would be to use, but it honestly blows its competition out of the water. Switchvox is fast, nimble, reliable and sleek, making the integration between softphone and hard landline seamless. Unlike other soft phones, Switchvox's interface gives users the options to control volume, speaker settings, and other highly useful features all from one simple interface as opposed to having to dig through menu after menu to find one simple option. Review collected by and hosted on G2.com. What do you dislike about Sangoma Unified Communications Platform? At this time I really can't think of a downside with Switchvox, other than the fact that the app version of the product is much less functional than the desktop version. However, since I am reviewing the software as a whole, I will confidently report that I can think of no problems with this software. Review collected by and hosted on G2.com. What problems is Sangoma Unified Communications Platform solving and how is that benefiting you? The alrgest problem that I am solving with Switchvox is being able to successfully and competently work from home and feel as though I am not missing any calls due to my work situation. This has been a difficult battle for over four months now and I believe that Switchvox has finally offered the solution I needed. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite BB Ben B. CIO Mid-Market (51-1000 emp.) 4/30/2019 "Great product for the money overall - could use some minor improvements" 4.5/5 What do you like best about Sangoma Unified Communications Platform? The graphic user interface for Switchvox is simple and very easy to use. The pricing for the product for the features you get from it are virtually unmatchable. The number of advanced features available at no additional cost also constantly add value to an already great product. Review collected by and hosted on G2.com. What do you dislike about Sangoma Unified Communications Platform? The reporting capabilities leave a lot to be desired. For starters, you can not specify multiple email recipients to send scheduled reports to. Secondly, you can not specify multiple individual queue reports within a broader, overarching report. And lastly, there appears to be a hard limit as to the number of scheduled reports that can either be simultaneously run and/or emailed. Review collected by and hosted on G2.com. Recommendations to others considering Sangoma Unified Communications Platform: None. Review collected by and hosted on G2.com. What problems is Sangoma Unified Communications Platform solving and how is that benefiting you? Prior to using Switchvox, we had nine separate locations all using their own individual analog, POTs pbx systems that were all different from each other. Switchvox allowed us to replace and unify all of our locations under a single voip pbx system using a layer 3 network. This enabled employees to dial employees at other locations internally using 4-digit extensions as thought they were located in the same building. The queue reporting features allowed us to track and monitor call queue performance, although there are significant opportunities in this area upon which to improve. The integration of Digium phones also closes the gap between a pbx manufacturer by one vendor and phones manufactured by another. Switchvox has drastically improved the way we do business. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller AW Andy W. IT Manager Mid-Market (51-1000 emp.) 4/25/2019 "Quick help when needed." 5/5 What do you like best about Sangoma Unified Communications Platform? What I like best is their support. Switchvox has a very nice Knowledge Base section where you can get most of, if not all your answers, answered. I also like that you can call them, email them, or Skype them for support cases. Review collected by and hosted on G2.com. What do you dislike about Sangoma Unified Communications Platform? At this moment, I have not had any issues that would cause me to dislike anything about Switchvox. Review collected by and hosted on G2.com. Recommendations to others considering Sangoma Unified Communications Platform: It is a solid product, with a very good support staff. In my opinion, a good support staff can make or break a product, and Switchvox support deserves an A+. I'm not saying that you will need their support staff, but should you ever have a question, or just want to verify something, then they have your back. Review collected by and hosted on G2.com. What problems is Sangoma Unified Communications Platform solving and how is that benefiting you? One of our problems is that we have about 30 sales people, who are in and out all the time. When they are not at their desks, we still need to be able to get calls to them. Swithchvox provides a way to do that with their Switchvox Softphone product. This product makes it so much easier by transferring calls from our sales staff, who are not in the office, to our financing staff. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Todd L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Todd L.") TL Todd L. Senior Director, IS Mid-Market (51-1000 emp.) 4/24/2019 "Great system for a good price" 4/5 What do you like best about Sangoma Unified Communications Platform? Switchvox provides a comprehensive set of both PBX-like features and call center features that allow business to do just about anything they would need/want to do with a phone system. Review collected by and hosted on G2.com. What do you dislike about Sangoma Unified Communications Platform? Not as many integrations available as there are for other systems. Also, when the application Switchboard moved from Flash to HTML5 this had a huge impact on usability/efficiency for users of large or main switchboards because of the loss of drag-and-drop call forwarding/redirection. Also, recent builds are more focused on the use of Digium-branded phones rather than industry-standard VoIP phones like Polycom. Review collected by and hosted on G2.com. Recommendations to others considering Sangoma Unified Communications Platform: Consider Switchvox before making a final decision, you may find it does everything you need and more at a competitive price. Review collected by and hosted on G2.com. What problems is Sangoma Unified Communications Platform solving and how is that benefiting you? We moved away from a legacy PBX system to Switchvox years ago. At the time, the vendors involved in our Switchvox installation/configuration were the only ones who accommodate our need for internal billing codes for outbound calls (so we can track and bill those calls directly to clients). This was done by creating a dedicated Asterisk box (the software that Switchvox is built on) as a SIP provider that prompted for billing codes when a toll call was placed and then sent us monthly summary reports of usage. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller OL Olivia L. Financials Specialist Small-Business (50 or fewer emp.) 4/24/2019 "Excellent Phone Service" 4/5 What do you like best about Sangoma Unified Communications Platform? I love the touch screen options, it makes switching and picking up calls really easy. I also like that I can set the ring tone for external and internal calls. I also like that we can customize the screen saver and we can upload employee photos so when you need to talk to someone in the office, you just have to click on their picture. Review collected by and hosted on G2.com. What do you dislike about Sangoma Unified Communications Platform? We have to call when we need things set up (ie cues and parking lots). We also lose service a handful of times a year. It is also annoying that I have to be the one to initate a call to do a 3 way call. Review collected by and hosted on G2.com. Recommendations to others considering Sangoma Unified Communications Platform: Do it. The phones are great and customer service has been very helpful. The online portal is really nice as you are able to message coworkers or quickly page someone in the office. We do not use all of the features as we are not a super large company but the features we do use are nice. Review collected by and hosted on G2.com. What problems is Sangoma Unified Communications Platform solving and how is that benefiting you? We are able to take calls on our cell phones and easily forward calls during snow days, nights, etc. It is also nice that we can customize just about anything. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller RD Ryan D. Help Desk Technician Mid-Market (51-1000 emp.) 4/24/2019 "Leaves A lot to Be Desired" 0.5/5 What do you like best about Sangoma Unified Communications Platform? Denis has been exceptionally helpful over the years that we have utilized Switchvox. Heath has also been exceptionally helpful through the years as well. Basically it is nice when we get good support, not just folks who read from a script but they use their knowledge of the system to point us in the right direction. Review collected by and hosted on G2.com. What do you dislike about Sangoma Unified Communications Platform? Digium forces you to be on the latest version even if the current version you have is stable with the exception of small issues that once were troubleshootable when said version was the current. After the version is upgraded, Digium pretends as if the older versions never existed. Also, I would like the ability to programmatically build and/or manage IVRs. We've had now 2 Switchvox 470's drive arrays literally burn up in the server rack at the data center during production, as in they smelt like electrical fires had occurred in the connecting wires from the motherboard to the array itself (sata cables) Only as high as tier 2 support is available on the weekend unless specially requested ahead of time. Review collected by and hosted on G2.com. Recommendations to others considering Sangoma Unified Communications Platform: Be sure you are not looking to run a call center or have a very complex routing structure while using with this equipment. Smaller shops would benefit from the features that Switchvox offers and the system would run more efficiently. If you are looking to upgrade your call center's VoIP deployment then consider Cisco, Avaya, Ring Central, NICE N Contact, etc. Review collected by and hosted on G2.com. What problems is Sangoma Unified Communications Platform solving and how is that benefiting you? We can make calls most of the time. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Ed M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ed M.") EM Ed M. Director of Computer Services Mid-Market (51-1000 emp.) 4/24/2019 "Great for small to medium, simple VOIP solutions." 3.5/5 What do you like best about Sangoma Unified Communications Platform? I think the biggest upside is the user friendly abilities of the system. It is relatively easy to use and operate as well as program. For the lion's share of users in your userbase, it becomes the evolution they are wanting without sacrificing large amounts of capital dollars. Review collected by and hosted on G2.com. What do you dislike about Sangoma Unified Communications Platform? For highly complex environments, the Switchvox solution may not provide the complex characteristics that are desirable. In normal instances, there would be a plethora of literature that could be sent to all users regarding ongoing operations of their little piece of the solution. Review collected by and hosted on G2.com. Recommendations to others considering Sangoma Unified Communications Platform: Make sure it will do everything you need it to do before purchasing. Review collected by and hosted on G2.com. What problems is Sangoma Unified Communications Platform solving and how is that benefiting you? There is a cost savings regarding internal operation of the Switchvox system as opposed to the need for third party support and maintenance vendors. Because the VOIP environment can use SIP trunking, there is a cost savings for ongoing infrastructure. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller DS David S. Consultant Mid-Market (51-1000 emp.) 4/30/2019 "Great Transition from Legacy PBX" 4.5/5 What do you like best about Sangoma Unified Communications Platform? Switchvox was easy to deploy in our existing VMware environment. Digium phone provision easily and third party equipment interfaces nicely without an extreme amount of effort. System offers great flexibility for our school district. Review collected by and hosted on G2.com. What do you dislike about Sangoma Unified Communications Platform? We do have some small modification requests that would help us as a school district. We would like to restrict times that external callers can dial extensions while still allowing calls from internal callers. We would also like a better way for our security team to be notified if someone dials 911. Review collected by and hosted on G2.com. Recommendations to others considering Sangoma Unified Communications Platform: Best value platform for voice integration Review collected by and hosted on G2.com. What problems is Sangoma Unified Communications Platform solving and how is that benefiting you? We are a school district and use the system as our primary internal communications platform for all offices and classrooms. Our use case is reasonably simple but we do have some occasional complex configurations. We have not faced any showstoppers while using the system. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Michael V.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Michael V.") MV Michael V. Managing Director & Partner Small-Business (50 or fewer emp.) 4/25/2019 "ABSOLUTELY Love it. Mostly." 4.5/5 What do you like best about Sangoma Unified Communications Platform? For the most part, the deployment (once configured) has been very easy even for a small firm like we are with MANY different locations. Review collected by and hosted on G2.com. What do you dislike about Sangoma Unified Communications Platform? VM is a little clunky - often can not find a VM that was JUST listened to - and seems like the emails of same are sporadic...cant get it to send consistently. And sending a fax is very inelegant and clumsy- same with retrieving archiving etc- RingCentral seemed to have done that FAR better - and we are on the cloud-based system so are unable to implement "send from the desktop" which is a MUST in my opinion today Review collected by and hosted on G2.com. Recommendations to others considering Sangoma Unified Communications Platform: Get us mac supported digital fax/send from the desktop P L E A S E Review collected by and hosted on G2.com. What problems is Sangoma Unified Communications Platform solving and how is that benefiting you? people in MANY locations at different times and all able to access one main system Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ## Questions about Sangoma Unified Communications Platform? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about Sangoma Unified Communications Platform ](https://www.g2.com/products/sangoma-unified-communications-platform/discussions/new) GU Guest User What is Switchvox used for? 0 Upvotes 0 [ Join the conversation ](https://www.g2.com/discussions/what-is-switchvox-used-for) [ View all Discussions ](https://www.g2.com/products/sangoma-unified-communications-platform/discuss) ## Pricing Options Pricing provided by Sangoma Unified.... ### Cloud Starting at $17.99 1 User per month ### Hybrid Starting at $17.99 1 User per month ### On-Premises Contact Us [ View More Pricing Information ](https://www.g2.com/products/sangoma-unified-communications-platform/pricing) Sangoma Unified Communications Platform Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_2cb8851bb37b5b07e91457db66d3632e/freepbx.png "Product Avatar Image") FreePBX 4.5/5(17) [ Compare Now ](https://www.g2.com/compare/freepbx-vs-sangoma-unified-communications-platform) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_be08dab78dcba32b9dfe8cb030a1c88d/ringex.png "Product Avatar Image") RingEX 4.2/5(1,427) [ Compare Now ](https://www.g2.com/compare/ringex-vs-sangoma-unified-communications-platform) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_27d98954e8b06558c3af0cdfcdea1b40/goto-connect.jpg "Product Avatar Image") GoTo Connect 4.4/5(1,415) [ Compare Now ](https://www.g2.com/compare/goto-connect-vs-sangoma-unified-communications-platform) ##### ##### Sangoma Unified Communications Platform Features Basic Communication Phone Calls Video Calls Instant Messaging Advanced Features Hold Music Automated Attendants VOiP Number Access Software Pairing Browser Extension Individual Download [ View More Features ](https://www.g2.com/products/sangoma-unified-communications-platform/features) ##### Categories on G2 [UCaaS Platforms](https://www.g2.com/categories/ucaas-platforms)[VoIP Providers](https://www.g2.com/categories/voip-providers) ##### Explore More [Zapier vs Make (Integromat) for a non-technical team that wants to build workflow automation bots without involving IT or writing custom code?](https://www.g2.com/discussions/zapier-vs-make-integromat-for-a-non-technical-team-that-wants-to-build-workflow-automation-bots-without-involving-it-or-writing-custom-code)[Which desktop search platforms help knowledge workers reclaim time spent on document location each week?](https://www.g2.com/discussions/which-desktop-search-platforms-help-knowledge-workers-reclaim-time-spent-on-document-location-each-week)[Top Employer of Record software for small app development companies](https://www.g2.com/discussions/top-employer-of-record-software-for-small-app-development-companies) [Best AI code generation tools for accelerating boilerplate and API development](https://www.g2.com/discussions/best-ai-code-generation-tools-for-accelerating-boilerplate-and-api-development)[Which enterprise asset leasing solutions have the strongest IFRS 16 and ASC 842 compliance tools for a finance team that cannot afford errors in lease accounting?](https://www.g2.com/discussions/which-enterprise-asset-leasing-solutions-have-the-strongest-ifrs-16-and-asc-842-compliance-tools-for-a-finance-team-that-cannot-afford-errors-in-lease-accounting)[Pros and Cons Details](https://www.g2.com/products/sangoma-unified-communications-platform/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)