Sugar Sell Reviews & Product Details

Sugar Sell is sales automation that actually fits how B2B sales work. It helps sales teams manage pipelines, forecast revenue, and grow accounts – all from one place. Sales leaders get visibility into pipeline and performance to drive more consistent wins. Reps get clear next steps for every opportunity. With Sugar Sell, you can make sense of your data, scale what works, and sell your way.

Product Website

Seller

SugarCRM

Discussions

Sugar Sell Community

Languages Supported

Arabic, Bulgarian, Catalan, Czech, Danish, German, Greek, English, Estonian, Finnish, French, Hebrew, Croatian, Hungarian, Italian, Japanese, Korean, Latvian, Lithuanian, Dutch, Norwegian, Polish, Portuguese, Romanian, Russian, Slovak, Spanish, Albanian, Serbian, Swedish, Thai, Turkish, Ukrainian, Chinese (Simplified), Chinese (Traditional)

Product Description

Sugar Sell gives B2B sales teams the tools they need to manage complex accounts, long sales cycles, and repeat business. Reps use personalized dashboards to track deals, manage customer interactions, and get clear recommendations for their next best steps. Sales leaders gain real-time insights into pipeline health and team performance, helping them forecast accurately and drive consistent results. With no-code configurations, Sugar Sell adapts to your unique sales processes. It integrates seamlessly with email, calendar, and ERP systems, giving sales teams the information they need to build stronger customer relationships.

Overview by

Aleighjean (AJ) Traver (Senior Director, Customer Marketing at SugarCRM)

Pricing

Pricing provided by Sugar Sell.

Sell Essentials

$19.00

Per Month

View More Pricing Information

Sugar Sell Integrations

(1)

Verified by Sugar Sell

Sugar Sell Media

Sugar Sell Demo - Guided Selling = Sales Success

Craft your unique workflows with drag-and-drop simplicity. Automate complex sales processes with built-in productivity features.

Sugar Sell Demo - CRM Everywhere = Improved Interactions

SugarCRM allows reps to work where they want, on their terms, with a robust mobile app, expansive out-of-the-box e-mail and calendar integrations, and omnichannel communications such as live chat.

Sugar Sell Demo - Enhanced Analytics = Better Insights

See what works, what doesn’t, and how to replicate your wins with enhanced forecasting and reporting capabilities built directly in the platform.

Sugar Sell Demo - Click Less = Sell More

See the world through the customer’s eyes with a complete view of activities, cases, record history, and more, from a single screen.

Sugar Sell Demo - AI Summarization Dashlet - Cases

See all case information for an account at-a-glance and get suggested next best steps.

Elevate your manufacturing game with SugarCRM! Explore the power of seamless CRM-ERP integration to boost marketing, streamline sales, and enhance customer service. Don't let outdated CRM software hinder your progress – meet SugarCRM and

Join Craig Charlton, CEO at SugarCRM and Melissa Bell, Executive Leader at Practice Quality and learn how CRM helps this charity advocate for children safety.

Watch a demo of how sales-i and SugarCRM work together to help you gain unrivaled insights into your customer buying behavior.

Official Downloads

(3)

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G2 reviews are authentic and verified.

Here's how.

Richard O.

Photographer

Small-Business (50 or fewer emp.)

11/13/2024

"Very flexible solution with great insights"

4/5

What do you like best about Sugar Sell?

The way each module can be configured and then related to dashboards and reports for better data visibility Review collected by and hosted on G2.com.

What do you dislike about Sugar Sell?

That sell and service should be in 1 place Review collected by and hosted on G2.com.

Mark B.

Small-Business (50 or fewer emp.)

3/12/2024

"GREAT PRODUCT AND SERVICE!"

5/5

What do you like best about Sugar Sell?

We have been using Sugar Sell for 12 years and it has been one of the best investments we have made for our business. We are able to track correspondence, collate invaluable data and gain a regular snapshot of any of the numbers we choose within our business. We are also able to catpture and track all of our relevant documentation so that we know we are compliant. We are in a much better position to make clear and timely decisions with easy to configure reports that help us keep our finger on the pulse. It has automated these previously manual tasks. We would have no hesitation in recommending Sugar CRM as a valuable tool for any business. Review collected by and hosted on G2.com.

What do you dislike about Sugar Sell?

Nothing really. We have been using it for over adecade and have no reason to stop now. It delivers the functionality we need in our business, and I would recommend it to any business looking to grow with a platform that grows alongside them Review collected by and hosted on G2.com.

Mike S.

Small-Business (50 or fewer emp.)

3/7/2024

"A truly flexible CRM that is configurable to the way we do business and not the other way around."

4.5/5

What do you like best about Sugar Sell?

The best thing about Sugar Sell is that it fits seamlessly into our way of doing business.

We started to use SugarCRM over a decade and a half ago as our business had started to pick up and handling new business contacts was becoming unmanageable. We had grown to a point where we needed a system to house our data in a way that was easy to input, search for and use in our sales and service delivery processes.

From lead capture through to creating accounts, contacts and managing sales opportunities we have found Sugar Sell to be the perfect complement to our own workflows and processes. At any given time, we know exactly what our pipeline is like our forecasts of revenues and margins so we can make informed business decisions reliably and accurately. Review collected by and hosted on G2.com.

What do you dislike about Sugar Sell?

There’s not a lot to dislike about Sugar Sell to be honest. The platform has grown and evolved with time and has added a demand generation component with Sugar Market and at the other end, Sugar Serve for customer service. It’s something that we have considered but for now it is delivering what our business users need, and we’re very pleased with it. Review collected by and hosted on G2.com.

What problems is Sugar Sell solving and how is that benefiting you?

As a fully digital transcription service provider our aim was to automate everything wherever we could, and Sugar Sell is so flexible that our Administration team is able to customise fields within modules and configure workflows to help speed up previously manual processes. This means we can deliver our product quicker than ever to our clients.

Over time our database has grown to incorporate valuable information about our partners, the systems and practice management software they use which enables our service delivery and customer care teams to be able to respond quickly to technical queries and have them back online fast. Review collected by and hosted on G2.com.

Response from Victoria Tsai of Sugar Sell

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Hi Mike,

Thank you for your positive and detailed review of Sugar Sell. We're delighted to hear that Sugar Sell has seamlessly integrated into your business processes and has been a valuable tool for managing your data, sales, and service delivery over the years. It's great to know that our platform has helped you maintain an accurate and reliable view of your pipeline, forecasts, revenues, and margins, enabling you to make informed business decisions.

We appreciate your feedback and are glad to hear that you are pleased with the evolution of our platform, including the addition of Sugar Market and Sugar Serve. We continuously strive to enhance our products to meet the needs of our users, and your satisfaction is our top priority.

If you haven't joined us over at SugarClub already, we'd love to see you there! SugarClub is a place where you can connect with other customers using Sugar, earn badges for your expertise, and share how you're using the solution. I've gone ahead linked it below for your reference.

Thank you once again for your kind words and for being a valued SugarCRM customer!

Victoria Tsai

Customer Advocacy Manager

See how Sugar Sell improved

Verified User in Marketing and Advertising

Mid-Market (51-1000 emp.)

9/30/2024

"Great CRM for Smaller Companies or Bigger Budgets"

1.5/5

What do you like best about Sugar Sell?

I like the Dashboard functionalities, as well as the abilities to Report across any pathway that exists in the system, without being limited to 2-3 modules at a time. Review collected by and hosted on G2.com.

What do you dislike about Sugar Sell?

It has capacity issues when working with large volumes of data (20 million records) that have complex relationships between them and calculations. The import feature also is quite limited when working with large quantities of data that have relationships across modules. Review collected by and hosted on G2.com.

Verified User in Public Safety

Mid-Market (51-1000 emp.)

10/7/2024

"Great all round experience"

5/5

What do you like best about Sugar Sell?

The dashbaords and reporting are the best thing about SugarSell Review collected by and hosted on G2.com.

What do you dislike about Sugar Sell?

One of the only downsides i have come across is the licence based pricing for bigger teams. Review collected by and hosted on G2.com.

Arturo F.

Sugar Second Administrator

Small-Business (50 or fewer emp.)

11/14/2024

"SUGAR CRM"

5/5

What do you like best about Sugar Sell?

Versatility is useful for making new fields and it's interactions Review collected by and hosted on G2.com.

What do you dislike about Sugar Sell?

The warnings have some problems, for example Review collected by and hosted on G2.com.

Aarti K.

Sales Operations Analyst

Mid-Market (51-1000 emp.)

10/17/2024

"I was able to manage customers and leads data efficiently using SugarCRM."

5/5

What do you like best about Sugar Sell?

Ease of use for all the stakeholders with or without technical expertise Review collected by and hosted on G2.com.

What do you dislike about Sugar Sell?

Limitations with automations to help team to integrate with other apps Review collected by and hosted on G2.com.

Nathalie N.

Mid-Market (51-1000 emp.)

10/1/2024

"SugarCRM has helped us gain control of our contracts and we can now be sure that nothing is missed."

5/5

What do you like best about Sugar Sell?

The contract function for recurring deals - that automates renewals. Review collected by and hosted on G2.com.

What do you dislike about Sugar Sell?

It's not as intuitive as it could be for new users Review collected by and hosted on G2.com.

Melissa C.

Customer Service Representative

Small-Business (50 or fewer emp.)

12/1/2023

"Amazing and Flexible CRM"

5/5

What do you like best about Sugar Sell?

The flexibility and customization options for Sugar Sell are almost limitless. With a beautiful and clean interface training and adoption were easy for our all of our users. When you implement Sugar they'll pair you with an implementation company that assists with getting the system tailored to your processes. Sugar clearly selects these partners with great care and makes sure they are more than expert level with the software. We are looking forward to implementing additional features in the future. Of the 3 CRM's I've worked with and the 15 that were evaluated for our project Sugar is hands down the most robust CRM platform I have ever seen. Review collected by and hosted on G2.com.

What do you dislike about Sugar Sell?

Not a dislike but something to be aware of is that due to the customizable nature you'll need a team well versed in your business processes to help in getting the system configured. With so many options it can be a bit overwhelming. Also, the price is not for the faint of heart. it will be a significant investment. When comparing the investment against other programs be sure to compare it to the others highest tier pricing. This is because Sugar includes all functionality, other CRM's will nickle and dime you for the features you need. Review collected by and hosted on G2.com.