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At a Glance
Market Segments
Mid-Market (48.6% of reviews)
Small-Business (62.1% of reviews)
Entry-Level Pricing
$19.00 Per Month
Free
Sugar Sell
Star Rating
(770)3.8 out of 5
Market Segments
Mid-Market (48.6% of reviews)
Pros & Cons
Entry-Level Pricing
$19.00 Per Month
Browse all 6 pricing plansZoho CRM
Star Rating
(2,810)4.1 out of 5
Market Segments
Small-Business (62.1% of reviews)
Pros & Cons
Entry-Level Pricing
Free
Free Trial is available
Browse all 5 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Zoho CRM excels in Ease of Use with a score of 8.3 compared to Sugar Sell's 7.7, making it more intuitive for new users. Reviewers mention that the user interface is clean and straightforward, which helps in quick onboarding.
- Reviewers mention that Sugar Sell offers strong Contact & Account Management features with a score of 8.2, slightly below Zoho CRM's 8.5. Users appreciate Sugar Sell's ability to manage complex customer relationships effectively, but some feel Zoho's features are more comprehensive.
- G2 users highlight that Zoho CRM's Lead Management capabilities are superior, scoring 8.3 against Sugar Sell's 7.9. Reviewers say that Zoho's automation tools for lead nurturing are particularly beneficial for small businesses looking to streamline their sales processes.
- Users on G2 report that Sugar Sell's Customization options are robust, scoring 8.2, which allows for tailored solutions. However, reviewers mention that Zoho CRM's customization features are slightly less flexible, scoring 8.1, but still sufficient for most users' needs.
- Reviewers mention that Zoho CRM shines in Reporting with a score of 8.1 compared to Sugar Sell's 7.7. Users appreciate the variety of customizable reports available in Zoho, which help in tracking performance metrics effectively.
- Users report that both products have their strengths in Quality of Support, with Sugar Sell scoring 7.7 and Zoho CRM at 7.6. However, reviewers mention that Sugar Sell's support team is often praised for their responsiveness, while Zoho's support is seen as slightly less reliable.
Pricing
Entry-Level Pricing
Sugar Sell
Sell Essentials
$19.00
Per Month
3 Users Minimum. Sales force automation for growing teams needing 3-5 seats with basic support and ease of upgrade.
- Account Management
- Contact Management
- Lead Management
Zoho CRM
Free Edition
Free
With three free users and essentials like leads, documents and mobile apps, it’s a perfect fit
for your home business.
- Leads, Contacts, Accounts
- Tasks, Events, Call log, and Notes
- Opportunities
Free Trial
Sugar Sell
No trial information availableZoho CRM
Free Trial is available
Ratings
Meets Requirements
8.0
612
8.4
2,387
Ease of Use
7.6
648
8.3
2,401
Ease of Setup
7.2
345
7.9
1,172
Ease of Admin
7.6
318
8.0
998
Quality of Support
7.7
555
7.6
2,182
Has the product been a good partner in doing business?
7.8
302
8.0
974
Product Direction (% positive)
7.1
599
8.0
2,325
Features by Category
Sales Force Automation
8.2
503
|
Verified
8.5
1606
|
Verified
7.6
323
8.3
861
|
Verified
7.9
470
|
Verified
8.2
1530
|
Verified
7.7
488
|
Verified
8.2
1611
|
Verified
7.2
359
|
Verified
7.8
1173
|
Verified
7.4
413
|
Verified
8.4
656
|
Verified
7.3
347
|
Verified
7.9
1205
|
Verified
7.4
349
|
Verified
8.0
1191
|
Verified
7.8
377
|
Verified
8.2
1305
|
Verified
Marketing Automation
7.1
355
|
Verified
8.0
1323
|
Verified
7.2
362
|
Verified
7.9
1286
|
Verified
7.9
428
|
Verified
8.3
1502
|
Verified
7.0
313
|
Verified
7.9
1112
|
Verified
Customer Support
7.9
387
|
Verified
8.0
1185
|
Verified
7.7
349
|
Verified
7.9
1189
|
Verified
7.8
359
|
Verified
7.9
1222
|
Verified
7.4
293
7.8
1056
|
Verified
7.7
314
|
Verified
8.0
1099
|
Verified
Reporting & Analytics
7.7
470
|
Verified
8.2
1482
|
Verified
8.0
476
|
Verified
8.2
1539
|
Verified
7.4
367
|
Verified
8.1
1039
|
Verified
Mobile & Social
7.2
270
|
Verified
8.1
1068
|
Verified
7.2
268
|
Verified
8.0
1079
|
Verified
7.4
331
|
Verified
8.0
1184
|
Verified
Platform
8.2
260
|
Verified
8.1
845
|
Verified
7.8
255
|
Verified
8.1
816
|
Verified
8.1
268
|
Verified
8.4
847
|
Verified
7.9
168
|
Verified
8.1
640
|
Verified
8.2
214
|
Verified
7.8
538
|
Verified
7.5
216
|
Verified
8.1
708
|
Verified
7.6
256
|
Verified
8.4
829
|
Verified
7.2
199
|
Verified
8.1
652
|
Verified
Integration
7.6
260
|
Verified
8.3
640
|
Verified
7.7
202
|
Verified
8.1
621
|
Verified
7.3
198
|
Verified
7.9
589
|
Verified
Generative AI
6.4
29
8.1
174
Agentic AI - CRM
Not enough data
8.1
63
Not enough data
8.3
62
Not enough data
8.1
62
Not enough data
8.0
62
Not enough data
8.2
62
Not enough data
8.2
62
Not enough data
8.3
62
Configuration - cpq
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.4
58
Not enough data
8.4
54
Not enough data
8.4
59
Pricing
Not enough data
8.1
61
Not enough data
7.6
57
Not enough data
8.1
56
Not enough data
8.4
58
Not enough data
8.7
58
Not enough data
8.5
56
Quoting
Not enough data
8.4
58
Not enough data
8.4
52
Not enough data
8.4
53
Not enough data
8.4
55
Not enough data
8.7
52
Admin
Not enough data
8.4
87
Not enough data
7.7
82
Not enough data
8.3
85
Not enough data
8.3
82
Channels
Not enough data
8.1
57
Not enough data
7.7
52
Not enough data
8.1
49
Platform
Not enough data
8.4
87
Not enough data
8.2
83
Not enough data
8.0
77
Not enough data
8.6
88
Not enough data
8.4
90
Not enough data
8.6
20
Generative AI - cpq
Not enough data
7.4
15
Not enough data
7.5
16
Not enough data
7.7
16
Competition
Not enough data
8.8
55
|
Verified
Not enough data
8.7
54
|
Verified
Not enough data
8.7
54
|
Verified
Not enough data
8.5
50
|
Verified
Not enough data
8.5
52
|
Verified
Not enough data
7.8
15
Agentic AI - Sales Gamification
Not enough data
Not enough data
Integrations
Not enough data
8.9
58
|
Verified
Not enough data
8.8
56
Not enough data
8.8
43
Platform
Not enough data
8.8
62
|
Verified
Not enough data
8.9
61
|
Verified
Not enough data
8.8
55
|
Verified
Not enough data
8.8
60
|
Verified
Not enough data
8.8
60
|
Verified
Employee Features
Not enough data
9.0
63
|
Verified
Not enough data
8.7
65
|
Verified
Not enough data
8.9
65
|
Verified
Lead Generation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Lead Facilitation
Not enough data
8.4
67
Not enough data
8.8
68
Not enough data
8.8
68
Not enough data
8.8
68
Organization
Not enough data
8.6
69
Not enough data
8.4
68
Not enough data
8.5
68
Performance Analysis
Not enough data
Feature Not Available
Not enough data
8.5
70
Sales Analysis
Not enough data
8.4
64
Not enough data
8.4
68
Generative AI
Not enough data
8.1
24
Not enough data
8.1
24
Agentic AI - AI Sales Assistant
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integrated Workflows
Not enough data
8.7
156
Not enough data
8.8
153
Not enough data
8.3
143
Not enough data
8.2
138
Not enough data
8.9
151
Not enough data
8.8
150
Not enough data
8.5
145
Repeatability and Reportability
Not enough data
8.4
142
Not enough data
8.6
147
Not enough data
8.5
140
Not enough data
8.2
135
Not enough data
7.9
118
AI and Automation
Not enough data
8.3
143
Not enough data
8.4
142
Not enough data
8.3
137
Not enough data
8.1
130
Not enough data
7.8
123
Generative AI
Not enough data
7.4
67
Agentic AI - Sales Engagement
Not enough data
7.7
25
Not enough data
7.7
25
Not enough data
7.9
25
Not enough data
7.7
24
Not enough data
7.5
25
Not enough data
7.8
25
Not enough data
8.0
25
Customer Requirements
Not enough data
8.5
50
Not enough data
8.5
49
Not enough data
8.5
51
Contracts
Not enough data
8.5
49
Not enough data
8.3
46
Not enough data
8.5
49
Revenue
Not enough data
8.6
50
Not enough data
8.5
49
Not enough data
8.5
46
Platform Basics
Not enough data
8.4
90
Not enough data
8.5
85
Not enough data
8.5
89
Not enough data
8.3
81
Not enough data
8.8
49
Agentic AI - Customer Journey Mapping
Not enough data
6.7
10
Content
Not enough data
8.9
75
Not enough data
8.6
72
Not enough data
8.5
72
Not enough data
8.7
73
Not enough data
8.6
71
Collaboration
Not enough data
8.8
72
Not enough data
8.5
74
Not enough data
8.9
76
Not enough data
9.0
79
Not enough data
8.7
73
Not enough data
8.7
71
Lead Monitoring
Not enough data
8.9
39
Not enough data
8.8
39
Not enough data
8.6
39
Agentic AI - Lead Capture
Not enough data
7.1
26
Not enough data
7.1
26
Data Capture
Not enough data
8.2
39
Not enough data
8.4
39
Not enough data
8.0
39
Not enough data
8.2
39
Analytics
Not enough data
9.1
39
Not enough data
8.8
39
Customization
Not enough data
8.6
38
Not enough data
8.5
38
Not enough data
8.7
38
Not enough data
8.6
38
Agentic AI - Lead Scoring
Not enough data
6.1
11
Not enough data
6.4
12
Not enough data
6.4
11
Not enough data
6.5
11
Attribution
Not enough data
8.4
20
Not enough data
8.4
20
Not enough data
7.9
20
Discovery
Not enough data
8.5
20
Not enough data
8.3
20
Not enough data
8.1
20
Management
Not enough data
8.3
20
Not enough data
8.3
20
Platform
Not enough data
8.3
20
Not enough data
8.3
20
Agentic AI - Sales Performance Management
Not enough data
7.9
20
Not enough data
8.2
19
Not enough data
7.8
20
Incentives
Not enough data
8.2
151
|
Verified
Not enough data
8.4
158
|
Verified
Not enough data
8.0
150
|
Verified
Not enough data
8.4
159
|
Verified
Personalization
Not enough data
8.5
175
|
Verified
Not enough data
8.6
176
|
Verified
Not enough data
8.7
182
|
Verified
Not enough data
8.4
169
|
Verified
Administrative
Not enough data
8.5
167
|
Verified
Not enough data
8.5
171
|
Verified
Not enough data
8.3
159
Agentic AI - Email Tracking
Not enough data
7.6
28
Not enough data
7.4
28
Not enough data
7.4
28
Not enough data
6.9
27
Not enough data
6.9
28
Not enough data
7.3
28
Not enough data
7.5
28
Analytics
Not enough data
8.3
132
Not enough data
8.4
138
Not enough data
8.4
139
Customizations
Not enough data
8.7
143
Not enough data
8.8
140
Not enough data
8.8
140
Not enough data
8.7
136
Not enough data
8.6
141
Generative AI
Not enough data
7.6
56
Agentic AI - Sales Analytics
Not enough data
7.3
27
Not enough data
7.5
27
Not enough data
7.1
27
Not enough data
7.2
27
Not enough data
7.3
27
Data Sourcing
Not enough data
8.3
140
Not enough data
8.4
144
Not enough data
8.2
137
Not enough data
8.6
149
Not enough data
8.5
140
Predictive Analytics
Not enough data
8.5
140
Not enough data
8.3
133
Not enough data
8.0
120
Not enough data
8.2
126
Sales Management
Not enough data
8.5
147
Not enough data
8.3
126
Not enough data
8.5
139
Not enough data
8.8
146
Agentic AI - Sales Enablement
Not enough data
6.1
6
Not enough data
6.1
6
Not enough data
6.1
6
Content Management
Not enough data
8.2
10
Not enough data
8.0
10
Not enough data
8.0
10
Not enough data
8.8
10
Not enough data
8.2
10
Analytics
Not enough data
9.0
10
Not enough data
8.3
10
Not enough data
8.3
10
Not enough data
8.3
10
Learning Management - Sales Enablement
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Revenue Enablement - Sales Enablement
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Relationship Management - Insurance CRM
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Follow up Automation - Insurance CRM
Not enough data
Not enough data
Not enough data
Not enough data
Document Management - Insurance CRM
Not enough data
Not enough data
Integrations & Reports - Insurance CRM
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Sugar Sell and Zoho CRM are categorized as CRM
Unique Categories
Sugar Sell has no unique categories
Reviews
Reviewers' Company Size
Sugar Sell
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Zoho CRM
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
13.2%
Computer Software
10.6%
Marketing and Advertising
5.8%
Financial Services
5.6%
Construction
2.7%
Other
62.1%
Information Technology and Services
16.0%
Computer Software
9.9%
Marketing and Advertising
8.9%
Real Estate
3.5%
Financial Services
3.5%
Other
58.1%
Alternatives
Discussions
Why did you choose Sugar over something like Salesforce? what benefits do you see?
2 Comments
KR
We went with Sugar for the cost savings and it did what we needed well enough at the time. As we grew it was difficult to scale. We ended up switching to...Read more
How can my business deploy Sugar?
1 Comment
Official Response from Sugar Sell
Sugar can be deployed in nearly any IT environment: As a SaaS "On Demand" solution; behind your organizations firewall in your own datacenter; on public...Read more
How much does Sugar cost to deploy?
1 Comment
Official Response from Sugar Sell
Sugar is priced simply - with no hidden fees unlike other SaaS CRM providers.
Costs vary depending on edition, here are the breakdowns, in terms of user...Read more
What have you found better than ZOHO
5 Comments
PC
Zoho One, with over 45 business applications, all centrally managed and synchronized, is the leader in breadth of application and breadth of security versus...Read more
Is Zoho CRM really free?
4 Comments
AP
Zoho CRM offers a free version, but it also provides various paid plans with additional features and capabilities. The free version typically has...Read more
can we create segmentation in this
3 Comments
Official Response from Zoho CRM
Yes Lavanya,
Zoho CRM supports segmentation. Segment your prospects/customers into buckets based on a pre-defined criteria, to identify cross-sell/up-sell...Read more
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