Compare Sugar Sell and Zoho CRM 
At a Glance
Market Segments
Mid-Market (48.4% of reviews)
Small-Business (61.7% of reviews)
Entry-Level Pricing
$19.00 Per Month
Free
Sugar Sell
Star Rating
(776)3.8 out of 5
Market Segments
Mid-Market (48.4% of reviews)
Pros & Cons
Entry-Level Pricing
$19.00 Per Month
Browse all 6 pricing plansZoho CRM
Star Rating
(2,915)4.1 out of 5
Market Segments
Small-Business (61.7% of reviews)
Pros & Cons
Entry-Level Pricing
Free
Browse all 5 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- According to verified reviews, Zoho CRM stands out for its overall user satisfaction, boasting a significantly higher G2 Score compared to Sugar Sell. Users appreciate its powerful automation and reporting features, which are particularly beneficial for small and growing businesses.
- G2 reviewers report that Sugar Sell offers a clean and modern interface, making it easy to navigate and find essential information quickly. Users have highlighted its effective account and contact management capabilities, which consolidate customer interactions in one place.
- Reviewers mention that Zoho CRM excels in ease of use and setup, with many users finding it simpler than other platforms like Salesforce. This user-friendly approach is a significant advantage for teams looking to implement a CRM without extensive training.
- Users say that while Sugar Sell has a solid layout and connects various functions well, it may not meet all specific workflow needs as effectively as Zoho CRM, which offers more robust customization options and integrations with other Zoho applications.
- According to recent feedback, Zoho CRM is praised for its affordability, especially with a free entry-level option, making it accessible for small businesses. In contrast, Sugar Sell starts at $19, which may be a consideration for budget-conscious buyers.
- Reviewers highlight that Sugar Sell provides good support quality, but Zoho CRM has a slight edge in overall support experience, with users appreciating its comprehensive resources and community support, which can be crucial for troubleshooting and learning.
Pricing
Entry-Level Pricing
Sugar Sell
Sell Essentials
$19.00
Per Month
3 Users Minimum. Sales force automation for growing teams needing 3-5 seats with basic support and ease of upgrade.
- Account Management
- Contact Management
- Lead Management
Zoho CRM
Free Edition
Free
With three free users and essentials like leads, documents and mobile apps, it’s a perfect fit
for your home business.
- Leads, Contacts, Accounts
- Tasks, Events, Call log, and Notes
- Opportunities
Free Trial
Sugar Sell
No trial information availableZoho CRM
Free Trial is available
Ratings
Meets Requirements
8.0
613
8.4
2,476
Ease of Use
7.6
649
8.3
2,496
Ease of Setup
7.2
346
8.0
1,266
Ease of Admin
7.6
319
8.0
1,021
Quality of Support
7.7
556
7.6
2,268
Has the product been a good partner in doing business?
7.8
303
8.0
996
Product Direction (% positive)
7.0
600
8.0
2,405
Features by Category
Sales Force Automation
8.2
502
|
Verified
8.5
1655
|
Verified
7.6
322
8.3
878
|
Verified
7.8
469
|
Verified
8.2
1573
|
Verified
7.7
487
|
Verified
8.2
1635
|
Verified
7.2
358
|
Verified
7.8
1187
|
Verified
7.4
412
|
Verified
8.4
672
|
Verified
7.3
346
|
Verified
7.9
1218
|
Verified
7.4
348
|
Verified
8.0
1210
|
Verified
7.7
376
|
Verified
8.2
1324
|
Verified
Marketing Automation
7.1
354
|
Verified
8.0
1347
|
Verified
7.2
361
|
Verified
7.9
1305
|
Verified
7.9
427
|
Verified
8.4
1544
|
Verified
7.0
312
|
Verified
7.9
1130
|
Verified
Customer Support
7.9
386
|
Verified
8.0
1203
|
Verified
7.6
348
|
Verified
7.9
1205
|
Verified
7.7
358
|
Verified
7.9
1237
|
Verified
7.4
292
7.8
1070
|
Verified
7.7
313
|
Verified
8.0
1114
|
Verified
Reporting & Analytics
7.7
470
|
Verified
8.2
1513
|
Verified
8.0
476
|
Verified
8.2
1562
|
Verified
7.4
367
|
Verified
8.1
1056
|
Verified
Mobile & Social
7.2
269
|
Verified
8.1
1083
|
Verified
7.2
267
|
Verified
8.0
1093
|
Verified
7.4
331
|
Verified
8.0
1203
|
Verified
Platform
8.2
260
|
Verified
8.1
869
|
Verified
7.8
255
|
Verified
8.2
842
|
Verified
8.1
268
|
Verified
8.4
858
|
Verified
7.9
168
|
Verified
8.1
649
|
Verified
8.2
214
|
Verified
7.8
548
|
Verified
7.5
216
|
Verified
8.1
719
|
Verified
7.6
257
|
Verified
8.4
850
|
Verified
7.2
199
|
Verified
8.1
662
|
Verified
Integration
7.6
260
|
Verified
8.3
653
|
Verified
7.7
202
|
Verified
8.1
644
|
Verified
7.3
198
|
Verified
8.0
604
|
Verified
Generative AI
6.3
28
8.2
181
Agentic AI - CRM
Not enough data
8.0
66
Not enough data
8.3
64
Not enough data
8.1
68
Not enough data
8.0
66
Not enough data
8.2
65
Not enough data
8.3
65
Not enough data
8.3
65
Configuration - cpq
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.3
60
Not enough data
8.3
56
Not enough data
8.4
61
Pricing
Not enough data
8.1
63
Not enough data
7.5
58
Not enough data
8.1
57
Not enough data
8.4
59
Not enough data
8.6
59
Not enough data
8.5
57
Quoting
Not enough data
8.4
59
Not enough data
8.3
53
Not enough data
8.4
54
Not enough data
8.4
56
Not enough data
8.6
53
Admin
Not enough data
8.2
90
Not enough data
7.7
84
Not enough data
8.3
87
Not enough data
8.3
84
Channels
Not enough data
8.1
58
Not enough data
7.7
53
Not enough data
8.0
50
Platform
Not enough data
8.4
90
Not enough data
8.2
86
Not enough data
8.0
78
Not enough data
8.5
89
Not enough data
8.4
91
Not enough data
8.6
20
Generative AI - cpq
Not enough data
7.4
15
Not enough data
7.5
16
Not enough data
7.7
16
Competition
Not enough data
8.7
58
|
Verified
Not enough data
8.7
57
|
Verified
Not enough data
8.7
57
|
Verified
Not enough data
8.5
53
|
Verified
Not enough data
8.5
55
|
Verified
Not enough data
7.9
18
Agentic AI - Sales Gamification
Not enough data
Not enough data
Integrations
Not enough data
8.9
61
|
Verified
Not enough data
8.8
59
Not enough data
8.7
45
Platform
Not enough data
8.8
65
|
Verified
Not enough data
8.9
64
|
Verified
Not enough data
8.8
58
|
Verified
Not enough data
8.8
63
|
Verified
Not enough data
8.8
63
|
Verified
Employee Features
Not enough data
8.9
66
|
Verified
Not enough data
8.8
68
|
Verified
Not enough data
8.8
68
|
Verified
Lead Generation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Lead Facilitation
Not enough data
8.4
72
Not enough data
8.8
73
Not enough data
8.8
73
Not enough data
8.8
73
Organization
Not enough data
8.6
74
Not enough data
8.4
73
Not enough data
8.6
73
Performance Analysis
Not enough data
Feature Not Available
Not enough data
8.6
75
Sales Analysis
Not enough data
8.4
69
Not enough data
8.4
73
Generative AI
Not enough data
8.3
27
Not enough data
8.1
27
Agentic AI - AI Sales Assistant
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integrated Workflows
Not enough data
8.7
161
Not enough data
8.8
157
Not enough data
8.3
146
Not enough data
8.2
142
Not enough data
8.9
155
Not enough data
8.8
153
Not enough data
8.5
148
Repeatability and Reportability
Not enough data
8.4
145
Not enough data
8.6
150
Not enough data
8.6
143
Not enough data
8.2
139
Not enough data
7.9
121
AI and Automation
Not enough data
8.3
147
Not enough data
8.5
146
Not enough data
8.3
140
Not enough data
8.1
134
Not enough data
7.8
126
Generative AI
Not enough data
7.5
69
Agentic AI - Sales Engagement
Not enough data
7.9
28
Not enough data
7.8
26
Not enough data
8.0
27
Not enough data
7.9
26
Not enough data
7.7
27
Not enough data
8.0
27
Not enough data
8.1
26
Customer Requirements
Not enough data
8.5
52
Not enough data
8.5
51
Not enough data
8.5
53
Contracts
Not enough data
8.5
51
Not enough data
8.2
48
Not enough data
8.4
51
Revenue
Not enough data
8.5
53
Not enough data
8.5
51
Not enough data
8.4
48
Platform Basics
Not enough data
8.4
99
Not enough data
8.6
94
Not enough data
8.6
98
Not enough data
8.4
90
Not enough data
8.8
58
Agentic AI - Customer Journey Mapping
Not enough data
7.2
13
Content
Not enough data
8.9
79
Not enough data
8.6
76
Not enough data
8.5
76
Not enough data
8.7
77
Not enough data
8.6
74
Collaboration
Not enough data
8.8
76
Not enough data
8.5
78
Not enough data
9.0
80
Not enough data
9.0
83
Not enough data
8.7
78
Not enough data
8.7
75
Lead Monitoring
Not enough data
9.0
42
Not enough data
8.9
42
Not enough data
8.7
42
Agentic AI - Lead Capture
Not enough data
7.2
27
Not enough data
7.2
27
Data Capture
Not enough data
8.3
42
Not enough data
8.5
42
Not enough data
8.1
42
Not enough data
8.3
42
Analytics
Not enough data
9.1
42
Not enough data
8.8
42
Customization
Not enough data
8.7
41
Not enough data
8.6
41
Not enough data
8.7
42
Not enough data
8.7
42
Agentic AI - Lead Scoring
Not enough data
6.4
12
Not enough data
6.7
13
Not enough data
6.7
12
Not enough data
6.8
12
Attribution
Not enough data
8.5
21
Not enough data
8.6
22
Not enough data
8.0
21
Discovery
Not enough data
8.6
22
Not enough data
8.3
21
Not enough data
8.3
22
Management
Not enough data
8.4
22
Not enough data
8.4
22
Platform
Not enough data
8.4
22
Not enough data
8.3
21
Agentic AI - Sales Performance Management
Not enough data
7.9
21
Not enough data
8.1
20
Not enough data
7.9
21
Incentives
Not enough data
8.2
154
|
Verified
Not enough data
8.4
161
|
Verified
Not enough data
8.0
153
|
Verified
Not enough data
8.4
162
|
Verified
Personalization
Not enough data
8.5
178
|
Verified
Not enough data
8.6
179
|
Verified
Not enough data
8.6
185
|
Verified
Not enough data
8.4
172
|
Verified
Administrative
Not enough data
8.5
170
|
Verified
Not enough data
8.5
174
|
Verified
Not enough data
8.4
162
Agentic AI - Email Tracking
Not enough data
7.7
30
Not enough data
7.5
29
Not enough data
7.6
30
Not enough data
7.0
29
Not enough data
7.0
30
Not enough data
7.4
30
Not enough data
7.6
29
Analytics
Not enough data
8.3
139
Not enough data
8.3
144
Not enough data
8.4
145
Customizations
Not enough data
8.7
149
Not enough data
8.8
146
Not enough data
8.8
147
Not enough data
8.7
143
Not enough data
8.6
148
Generative AI
Not enough data
7.6
59
Agentic AI - Sales Analytics
Not enough data
7.4
30
Not enough data
7.5
30
Not enough data
7.2
30
Not enough data
7.3
30
Not enough data
7.4
30
Data Sourcing
Not enough data
8.3
146
Not enough data
8.4
150
Not enough data
8.3
143
Not enough data
8.6
157
Not enough data
8.5
148
Predictive Analytics
Not enough data
8.5
148
Not enough data
8.3
140
Not enough data
8.0
125
Not enough data
8.2
131
Sales Management
Not enough data
8.5
155
Not enough data
8.3
132
Not enough data
8.5
146
Not enough data
8.8
153
Agentic AI - Sales Enablement
Not enough data
6.1
6
Not enough data
6.1
6
Not enough data
6.1
6
Content Management
Not enough data
8.2
10
Not enough data
8.0
10
Not enough data
8.0
10
Not enough data
8.8
10
Not enough data
8.2
10
Analytics
Not enough data
9.0
10
Not enough data
8.3
10
Not enough data
8.3
10
Not enough data
8.3
10
Learning Management - Sales Enablement
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Revenue Enablement - Sales Enablement
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Relationship Management - Insurance CRM
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Follow up Automation - Insurance CRM
Not enough data
Not enough data
Not enough data
Not enough data
Document Management - Insurance CRM
Not enough data
Not enough data
Integrations & Reports - Insurance CRM
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Sugar Sell and Zoho CRM are categorized as CRM
Unique Categories
Sugar Sell has no unique categories
Zoho CRM is categorized as Client Portal, Customer Journey Mapping, Quote-to-Cash, Sales Engagement, AI Sales Assistant, Sales Analytics, Email Tracking, Sales Gamification, Sales Performance Management, CPQ, Lead Capture, Lead Scoring, Sales Enablement, and Insurance CRM
Reviews
Reviewers' Company Size
Sugar Sell
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Zoho CRM
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
13.2%
Computer Software
10.5%
Marketing and Advertising
5.8%
Financial Services
5.6%
Construction
2.7%
Other
62.2%
Information Technology and Services
16.1%
Computer Software
10.0%
Marketing and Advertising
8.9%
Financial Services
3.6%
Real Estate
3.5%
Other
58.0%
Alternatives
Discussions
Why did you choose Sugar over something like Salesforce? what benefits do you see?
2 Comments
MP
I feel that it's easier to use than SalesForce and still offers a lot of power.Read more
Why is sugar a CRM?
1 Comment
EM
Because it's a specialized software that allows an organization to manage communication and other matters with their clientsRead more
What is sugar sell?
1 Comment
AO
Sugar Sell is a customer relationship management (CRM) system of software.Read more
What have you found better than ZOHO
5 Comments
PC
Zoho One, with over 45 business applications, all centrally managed and synchronized, is the leader in breadth of application and breadth of security versus...Read more
What are the key strengths of Zoho CRM in managing customer relationships compared to other CRM platforms?
3 Comments
GK
1. Affordable
2. Flexible and great customisation
3. Good user friendly interface Read more
Hunting for software insights?
With over 3 million reviews, we can provide the specific details that help you make an informed software buying decision for your business. Finding the right product is important, let us help.
Your software and services insights are valuable.
Your peers come to G2 to get an inside look at and other business solutions. Adding perspective on will help others pick the right solution based on real user experience.
