Sugar Sell Reviews & Product Details

Sugar Sell is sales automation that actually fits how B2B sales work. It helps sales teams manage pipelines, forecast revenue, and grow accounts – all from one place. Sales leaders get visibility into pipeline and performance to drive more consistent wins. Reps get clear next steps for every opportunity. With Sugar Sell, you can make sense of your data, scale what works, and sell your way.

Product Website

Seller

SugarCRM

Discussions

Sugar Sell Community

Languages Supported

Arabic, Bulgarian, Catalan, Czech, Danish, German, Greek, English, Estonian, Finnish, French, Hebrew, Croatian, Hungarian, Italian, Japanese, Korean, Latvian, Lithuanian, Dutch, Norwegian, Polish, Portuguese, Romanian, Russian, Slovak, Spanish, Albanian, Serbian, Swedish, Thai, Turkish, Ukrainian, Chinese (Simplified), Chinese (Traditional)

Product Description

Sugar Sell gives B2B sales teams the tools they need to manage complex accounts, long sales cycles, and repeat business. Reps use personalized dashboards to track deals, manage customer interactions, and get clear recommendations for their next best steps. Sales leaders gain real-time insights into pipeline health and team performance, helping them forecast accurately and drive consistent results. With no-code configurations, Sugar Sell adapts to your unique sales processes. It integrates seamlessly with email, calendar, and ERP systems, giving sales teams the information they need to build stronger customer relationships.

Overview by

Aleighjean (AJ) Traver (Senior Director, Customer Marketing at SugarCRM)

Pricing

Pricing provided by Sugar Sell.

Sell Essentials

$19.00

Per Month

View More Pricing Information

Sugar Sell Integrations

(1)

Verified by Sugar Sell

Sugar Sell Media

Sugar Sell Demo - Guided Selling = Sales Success

Craft your unique workflows with drag-and-drop simplicity. Automate complex sales processes with built-in productivity features.

Sugar Sell Demo - CRM Everywhere = Improved Interactions

SugarCRM allows reps to work where they want, on their terms, with a robust mobile app, expansive out-of-the-box e-mail and calendar integrations, and omnichannel communications such as live chat.

Sugar Sell Demo - Enhanced Analytics = Better Insights

See what works, what doesn’t, and how to replicate your wins with enhanced forecasting and reporting capabilities built directly in the platform.

Sugar Sell Demo - Click Less = Sell More

See the world through the customer’s eyes with a complete view of activities, cases, record history, and more, from a single screen.

Sugar Sell Demo - AI Summarization Dashlet - Cases

See all case information for an account at-a-glance and get suggested next best steps.

Elevate your manufacturing game with SugarCRM! Explore the power of seamless CRM-ERP integration to boost marketing, streamline sales, and enhance customer service. Don't let outdated CRM software hinder your progress – meet SugarCRM and

Join Craig Charlton, CEO at SugarCRM and Melissa Bell, Executive Leader at Practice Quality and learn how CRM helps this charity advocate for children safety.

Watch a demo of how sales-i and SugarCRM work together to help you gain unrivaled insights into your customer buying behavior.

Official Downloads

(3)

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G2 reviews are authentic and verified.

Here's how.

Verified User in Computer Software

Small-Business (50 or fewer emp.)

7/27/2023

"Sugar Sell for the win!"

5/5

What do you like best about Sugar Sell?

UX is great, very easy to use. The Tool is also extremely robust with both admin configuration as well as code extensions within the Sugar framework. Not only is it a great sales and customer serivce tool, it can also be extended to be a custom database wtih custom objects/module and custom functionality. Recently added functionality like the focus drawer and action buttons allow for ease of use and the ability to have allfunctionality on one page without having to open multiple windows Review collected by and hosted on G2.com.

What do you dislike about Sugar Sell?

Reporting tool could be improved, however the work-around for that is Sugar discover or an integration to an existing Business Intelligence tool. Review collected by and hosted on G2.com.

Response from Victoria Tsai of Sugar Sell

edit

Hi there,

We're so pleased to hear you love Sugar Sell! Your satisfaction is our top priority, and your review reaffirms the hard work we put in every day.

Have you considered joining SugarClub? It's a community where users like yourself can exchange ideas, get insider tips, and further optimize their use of our tools. It's a great place to connect and grow alongside peers in the industry - we'd love to have you!

See how Sugar Sell improved

Daniel D.

CEO

Small-Business (50 or fewer emp.)

2/26/2024

"Good CRM for large companies, easy to use and"

2.5/5

What do you like best about Sugar Sell?

Possibility of developing custom applications Review collected by and hosted on G2.com.

What do you dislike about Sugar Sell?

its scalability for small businesses is not so good Review collected by and hosted on G2.com.

Teresa B.

Office Manager

Small-Business (50 or fewer emp.)

5/24/2023

"Great program, easy to use and easy to customize."

5/5

What do you like best about Sugar Sell?

It is easy to use and customize, and the customer support is excellent! It allows us to keep track of conversations with customers as well as keep email records. Review collected by and hosted on G2.com.

What do you dislike about Sugar Sell?

It is a bit overkill for what we need, but what we do need, it does perfectly. Review collected by and hosted on G2.com.

What problems is Sugar Sell solving and how is that benefiting you?

It helps us keep track of the companies and the people that we deal with. It allows us to create custom fields to show what customers can buy what products. We are able to write reports to export contacts based on these fields so we can focus specific product email campaigns on the appropriate customers. We also keep track of interactions with each customer so that when they call, any customer service rep can help them. Review collected by and hosted on G2.com.

Response from Victoria Tsai of Sugar Sell

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Hi Teresa,

Thank you so much for recognizing our customer service team! We’ll make sure your kind words reach them. They'll be delighted to know they made your experience memorable.

We appreciate your support and would be thrilled if you joined our SugarClub community to continue the conversation and get more out of our services.

Looking forward to seeing you in SugarClub!

See how Sugar Sell improved

Stephan C.

Mid-Market (51-1000 emp.)

4/20/2023

"Simple and complete customer management"

5/5

What do you like best about Sugar Sell?

With this tool, you can know each of our clients' characteristics; when you understand this, you can work marketing campaigns for different audiences from your database; the integration that it has through its API is essential to have a 360 environment in your company. Review collected by and hosted on G2.com.

What do you dislike about Sugar Sell?

Managing some parts of the platform requires advanced knowledge or help from a third-party agency to resolve cases. This generates an additional cost. If you have a low budget, another tool may be cheaper to maintain over time. Review collected by and hosted on G2.com.

Response from Victoria Tsai of Sugar Sell

edit

Hi Stephan,

Thank you so much for sharing your thoughts about our tool! We’re thrilled to hear how well it’s fitting into your workflow and helping you understand your clients’ characteristics for targeted marketing campaigns. It's fantastic to know that it's effectively contributing to a 360-degree environment in your company.

We're always looking for ways to improve our services and hearing success stories like yours is incredibly motivating. We’d love to invite you to join SugarClub, our community where users like yourself can exchange ideas, get insider tips, and further optimize their use of our tools. It's a great place to connect and grow alongside peers in the industry.

Thanks again for your feedback and for choosing our tool to support your business needs.

See how Sugar Sell improved

Verified User in Wholesale

Mid-Market (51-1000 emp.)

7/27/2023

"Sugar Sell is a flexible and easy-to-use solution for anyone looking for quick customer insights."

4.5/5

What do you like best about Sugar Sell?

As an admin, I love the flexibility of creating dashboards and reports our sales representatives need. Sugar Sell also has incredible support for optimizing our usage through customizations and troubleshooting. Review collected by and hosted on G2.com.

What do you dislike about Sugar Sell?

I would like to see greater implementation of no-code solutions for running more complex reports and customizting views for users. As we move to more no-code softwares, some parts of Sugar Sell seem a little outdated despite working well. Review collected by and hosted on G2.com.

Verified User in Education Management

Enterprise (> 1000 emp.)

11/24/2023

"Director"

4.5/5

What do you like best about Sugar Sell?

The ability to unify message to multiple stakeholders Review collected by and hosted on G2.com.

What do you dislike about Sugar Sell?

We have a limited staff. At times feels like we may need a CRM expert on staff. Review collected by and hosted on G2.com.

Karl P.

Small-Business (50 or fewer emp.)

8/1/2023

"Not a fan of Sugar CRM"

1/5

What do you like best about Sugar Sell?

Keeps track of everything and helps keep things organized - as is the goal of a CRM Review collected by and hosted on G2.com.

What do you dislike about Sugar Sell?

Not very customizable, year long subscription required. Not very intuitive or user friendly as other CRM platforms are. Review collected by and hosted on G2.com.

Theebac S.

Sales & Marketing

Small-Business (50 or fewer emp.)

8/1/2023

"Sugar CRM is a user friendly and customizable system."

5/5

What do you like best about Sugar Sell?

Easily manage sales, trends, forecasts, etc. Fully customizable to your specific needs. Review collected by and hosted on G2.com.

What do you dislike about Sugar Sell?

They go through alot of upgrades and even though it is for the better, it takes time getting used to it. Review collected by and hosted on G2.com.

Ryan G.

R&D Engineer

Small-Business (50 or fewer emp.)

12/21/2022

"Drastically improved our sales flow and process"

4/5

What do you like best about Sugar Sell?

Our ability to track and categorize the sales customer journey has created transparency in the sales process and when we expect to close the sale. A clear timeline of the customer interaction and our central repository of documentation is essential to keeping the transition from sales to the onboarding process smooth. With a clear relationship between opportunities, quotes, and products, we understand what sells and when it should impact our business financially. The close integration between Sugar Sell and Sugar Market has enabled us to create an end-to-end customer journey, from initial lead nurture to subscriber. Review collected by and hosted on G2.com.

What do you dislike about Sugar Sell?

Some remnants of previous versions of Sugar Sell (outdated modules, tools, etc.) are challenging to use or customize. We have still succeeded in using these modules, but considerable work was needed to customize our sales journey or quote creation. I would expect Sugar to focus more on these parts of the product to give the user a better experience. Over time, Sugar has whittled down obsolete parts of its product and continually released meaningful updates. Review collected by and hosted on G2.com.

What problems is Sugar Sell solving and how is that benefiting you?

Sugar Sell simplifies the complex sales and onboarding process--as we are an internet service provider, there are countless processes and data requirements to provide amazing internet to our customers. We require +30 different activities (tasks, calls, emails, etc.) for a complete customer journey and Sugar allows us full transparency, goal and financial tracking, and so much more. Review collected by and hosted on G2.com.

DHRUVAL S.

Instrument Engineer - Projects

Small-Business (50 or fewer emp.)

10/6/2023

"Sugar Sell features"

4.5/5

What do you like best about Sugar Sell?

Sugar sell helps to built and manage the customer relationship and give the solution to tract the enquiry and offers Review collected by and hosted on G2.com.

What do you dislike about Sugar Sell?

Nothing negative about to sugar sell it is work very efficiently Review collected by and hosted on G2.com.