Sugar Sell Reviews & Product Details

Sugar Sell is sales automation that actually fits how B2B sales work. It helps sales teams manage pipelines, forecast revenue, and grow accounts – all from one place. Sales leaders get visibility into pipeline and performance to drive more consistent wins. Reps get clear next steps for every opportunity. With Sugar Sell, you can make sense of your data, scale what works, and sell your way.

Product Website

Seller

SugarCRM

Discussions

Sugar Sell Community

Languages Supported

Arabic, Bulgarian, Catalan, Czech, Danish, German, Greek, English, Estonian, Finnish, French, Hebrew, Croatian, Hungarian, Italian, Japanese, Korean, Latvian, Lithuanian, Dutch, Norwegian, Polish, Portuguese, Romanian, Russian, Slovak, Spanish, Albanian, Serbian, Swedish, Thai, Turkish, Ukrainian, Chinese (Simplified), Chinese (Traditional)

Product Description

Sugar Sell gives B2B sales teams the tools they need to manage complex accounts, long sales cycles, and repeat business. Reps use personalized dashboards to track deals, manage customer interactions, and get clear recommendations for their next best steps. Sales leaders gain real-time insights into pipeline health and team performance, helping them forecast accurately and drive consistent results. With no-code configurations, Sugar Sell adapts to your unique sales processes. It integrates seamlessly with email, calendar, and ERP systems, giving sales teams the information they need to build stronger customer relationships.

Overview by

Aleighjean (AJ) Traver (Senior Director, Customer Marketing at SugarCRM)

Pricing

Pricing provided by Sugar Sell.

Sell Essentials

$19.00

Per Month

View More Pricing Information

Sugar Sell Integrations

(1)

Verified by Sugar Sell

Sugar Sell Media

Sugar Sell Demo - Guided Selling = Sales Success

Craft your unique workflows with drag-and-drop simplicity. Automate complex sales processes with built-in productivity features.

Sugar Sell Demo - CRM Everywhere = Improved Interactions

SugarCRM allows reps to work where they want, on their terms, with a robust mobile app, expansive out-of-the-box e-mail and calendar integrations, and omnichannel communications such as live chat.

Sugar Sell Demo - Enhanced Analytics = Better Insights

See what works, what doesn’t, and how to replicate your wins with enhanced forecasting and reporting capabilities built directly in the platform.

Sugar Sell Demo - Click Less = Sell More

See the world through the customer’s eyes with a complete view of activities, cases, record history, and more, from a single screen.

Sugar Sell Demo - AI Summarization Dashlet - Cases

See all case information for an account at-a-glance and get suggested next best steps.

Elevate your manufacturing game with SugarCRM! Explore the power of seamless CRM-ERP integration to boost marketing, streamline sales, and enhance customer service. Don't let outdated CRM software hinder your progress – meet SugarCRM and

Join Craig Charlton, CEO at SugarCRM and Melissa Bell, Executive Leader at Practice Quality and learn how CRM helps this charity advocate for children safety.

Watch a demo of how sales-i and SugarCRM work together to help you gain unrivaled insights into your customer buying behavior.

Official Downloads

(3)

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G2 reviews are authentic and verified.

Here's how.

Verified User in Banking

Mid-Market (51-1000 emp.)

4/30/2024

"A struggle to get off the ground"

1/5

What do you like best about Sugar Sell?

Does what most CRMs do for less than some of the most expensive enterprise products out there. Review collected by and hosted on G2.com.

What do you dislike about Sugar Sell?

Clunky legacy infrastructure makes configuration difficult. Review collected by and hosted on G2.com.

Response from Chris Pennington of Sugar Sell

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Hello,

Thank you for sharing your insights about Sugar Sell on G2. We greatly appreciate your feedback as it guides our continuous efforts to enhance our service.

We're pleased to hear that Sugar Sell meets your CRM 360-View needs efficiently at a competitive price. We aim to deliver a powerful CRM solution that offers significant value without the hefty price tag associated with many enterprise products.

We acknowledge your views regarding our infrastructure. Sugar Sell is designed as a low-code/no-code solution, which may require a bit more time upfront to implement. However, this approach is intended to simplify and enhance the configuration process, allowing for easier adjustments and a better fit for your specific needs once set up. It may also interest you to know we have a major focus and continous program of modernizing our overall UI/UX experience.

If you encounter any specific issues or need assistance, our support team is ready and eager to help. We also provide Professional Services and access to approved implementation Partners for additional engagement and setup. Of course, there are also many resources available in SugarClub that can assist you and your team in getting started. Feel free to reach out to me directly at cpennington@sugarcrm.com if you have any further questions or need additional support.

We are committed to ensuring that Sugar Sell not only meets but exceeds your expectations. Thank you once again for your feedback, which is crucial in helping us improve and better serve you.

Chris Pennington, CCO

See how Sugar Sell improved

Michael B.

Mid-Market (51-1000 emp.)

7/27/2023

"Sugar keeps things organized and good for reminders"

4/5

What do you like best about Sugar Sell?

It helps me keep things organized and remind me of things that i need to do. Always nice when i forget things because i am so busy and it gives me the push to get things done. Review collected by and hosted on G2.com.

What do you dislike about Sugar Sell?

Sugar can be buggy a lot. You have to find little tricks to navigate the system or you will not find what you need. It can be very irritating when you are looking something up and it won't show so you have to use 20 filters to try to find it. Review collected by and hosted on G2.com.

Response from Victoria Tsai of Sugar Sell

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Hi Michael,

Thank you for sharing your thoughts on Sugar Sell! We're glad to hear that it helps keep your tasks organized and on track. Your feedback about the challenges you face with system bugs and navigation is invaluable, as we are continuously working to enhance the platform's usability and fix these issues.

If you haven't yet, we'd love to invite you to join our SugarClub community where you can find tips and tricks shared by other users.

See how Sugar Sell improved

David l.

Mid-Market (51-1000 emp.)

1/10/2024

"It is good CRM solution that supports our business at a reasonable cost."

4/5

What do you like best about Sugar Sell?

Easy of use. The application is straightfoward and meets the needs of our business without being overly complicated Review collected by and hosted on G2.com.

What do you dislike about Sugar Sell?

Intergration is not ideal in our environment as we have a number of proprietatry outions that we pass data from Sugar to. Review collected by and hosted on G2.com.

Verified User in Non-Profit Organization Management

Small-Business (50 or fewer emp.)

4/2/2024

"Has a lot of potential"

3/5

What do you like best about Sugar Sell?

There are a variety of features available and the customer support is quite helpful Review collected by and hosted on G2.com.

What do you dislike about Sugar Sell?

The user interface could be more accessible for all team members Review collected by and hosted on G2.com.

Joe P.

Creative Manager

Small-Business (50 or fewer emp.)

7/27/2023

"Easy to learn, difficult to master"

4/5

What do you like best about Sugar Sell?

Sugar is loaded with features and things you can do to accomplish virtually any sales pipeline needs. Their support team is relatively quick to respond to questions too! Review collected by and hosted on G2.com.

What do you dislike about Sugar Sell?

The abundance of features can create a daunting scenario during implementation. They do offer setup services but they are a bit pricey. The documenation is vast, and there is a community forum, but I've found it difficult to always find exactly what I'm looking for. Review collected by and hosted on G2.com.

Response from Victoria Tsai of Sugar Sell

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Hi Joe,

Thank you for your kind words about our support team! We're thrilled to know that our assistance met your needs effectively.

Since you're already familiar with our SugarClub community, we encourage you to continue engaging and sharing your experiences there. Asking questions and interacting with fellow users can provide additional support and offer new perspectives on utilizing Sugar more effectively.

We truly appreciate your participation in the community and are here to support you whenever you need us.

See how Sugar Sell improved

Emma B.

Small-Business (50 or fewer emp.)

11/23/2023

"Great platform for lead management"

5/5

What do you like best about Sugar Sell?

How flexible it is and how we have been able to adapt it with ease as our business has grown. For example we have added extra modules in-house, somethign I haven;t been able to do with other CRMs. Review collected by and hosted on G2.com.

What do you dislike about Sugar Sell?

The cost, but you are paying for a quality product and the suport that comes with it, is well worth it. Review collected by and hosted on G2.com.

Sai Krishna P.

Account Executive

Mid-Market (51-1000 emp.)

9/19/2017

"SugarCRM Review"

3.5/5

What do you like best about Sugar Sell?

SugarCRM helps to manage and monitor customer information, drive sales leads, sort out client requests and carry out additional sales and marketing functions.

Great to derive insights about the leads/accounts in creating informed business decisions.

SugarCRM can be accessed by mobile devices as it has the facility to enter prospect details seamlessly on a mobile device and can also be linked with a number of third-party applications. Review collected by and hosted on G2.com.

What do you dislike about Sugar Sell?

SugarCRM lacks a lot of CRM features and functions as compared to commercial on-demand CRM software systems in the market, the reporting and ease of access to content can be improved Review collected by and hosted on G2.com.

Recommendations to others considering Sugar Sell:

The UI/functionalities are to keep in mind, given the nature of the source. It can be customized as per the needs. Review collected by and hosted on G2.com.

What problems is Sugar Sell solving and how is that benefiting you?

Managing the sales pipeline and reporting, analytics to derive insights into strengthening the sales pipeline is something I'm looking forward to. The lead life cycle is also is cleared visible. Review collected by and hosted on G2.com.

Response from Victoria Tsai of Sugar Sell

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Hello Sai,

Thank you for your insightful review! We’re delighted to hear that SugarCRM is effectively managing customer information, driving sales leads, and enhancing your business decisions. It's also great to know our mobile accessibility and third-party integrations are meeting your needs.

We’d love for you to join our SugarClub community to connect with other users and share more experiences. Thank you for being a valued part of our community, and we look forward to seeing you in SugarClub!

See how Sugar Sell improved

Verified User in Retail

Mid-Market (51-1000 emp.)

12/14/2023

"A good overall product but sometimes lacks support"

2.5/5

What do you like best about Sugar Sell?

Easy to use and understand. The knowledge base is easy to find information in if we have issues to work through. Review collected by and hosted on G2.com.

What do you dislike about Sugar Sell?

Our support rep seems to be only out to make a dollar and isn't actually caring about what we need for our business. We've tried some other areas to try to get more information on training and those people seem to be more helpful. Review collected by and hosted on G2.com.

Verified User in Information Technology and Services

Mid-Market (51-1000 emp.)

4/11/2024

"Stunning Product"

5/5

What do you like best about Sugar Sell?

Ease of use

Flexibility

Ease of integration Review collected by and hosted on G2.com.

What do you dislike about Sugar Sell?

Brand Awareness

Few plugins

Customer support Review collected by and hosted on G2.com.

Diego P.

Enterprise (> 1000 emp.)

8/1/2023

"Flexibility is Key for Our Digital Transformation"

4.5/5

What do you like best about Sugar Sell?

It's basically seamless integration, specially for our business which is highly dynamic. Review collected by and hosted on G2.com.

What do you dislike about Sugar Sell?

Customer support may vary depending on the sales contact in turn, intense and non-standard payment collection management that puts the business operation at risk promoting app suspension. Review collected by and hosted on G2.com.