Link copied to clipboard # Dynamics 365 Sales vs Sugar Sell Comparison - What are their main differences? Share [ Export ](/compare/dynamics-365-sales/sugar-sell/export.csv) Microsoft Dynamics 365 SalesSugar Sell[+ Add Product](#) Reviews **Dynamics 365 Sales** [ 3.8/5(1,624) ](https://www.g2.com/products/dynamics-365-sales/reviews#reviews) **Sugar Sell** [ 3.8/5(775) ](https://www.g2.com/products/sugar-sell/reviews#reviews) Pricing **Dynamics 365 Sales** **$210** /month per user · Dynamics 365 Plan **Sugar Sell** **$19.00** Per Month · Sell Essentials **Pricing Insights** from reviews Time to Implement **Dynamics 365 Sales** 4 months Based on 96 responses **Sugar Sell** 3 monthsFaster Based on 111 responses Return on Investment **Dynamics 365 Sales** 18 months Based on 72 responses **Sugar Sell** 18 months Based on 79 responses Perceived Cost **Dynamics 365 Sales** $$$$$ **Sugar Sell** $$$$$ Average Discount **Dynamics 365 Sales** 16%3% more **Sugar Sell** 13% ![Dynamics 365 Sales](https://images.g2crowd.com/uploads/product/hd_favicon/4f78b7a6cf55be3072d0203c78e0e657/dynamics-365-sales.png "Dynamics 365 Sales") ![Sugar Sell](https://images.g2crowd.com/uploads/product/hd_favicon/fdd8c5b3dcb3415718f945eed05b2013/sugar-sell.svg "Sugar Sell") G2 offers free advice on this comparison. Chat with an expert How would you like to receive Software Advice? ![](/assets/advisor_router/laptop_form-f1a7012279826105416befde8d882ffc7589b1f9db09c93a1379d601cafe8e0d.svg) FormAnswer questions at your own pace, no call required. ![](/assets/advisor_router/ai_agent-4d78629a3ba354fed449a65c60df3a6f2eda90fb98411b711df4b25d7be52a38.svg) AI AgentChat live and get a recommendation in minutes. ![](/assets/advisor_router/phone_call_picker-c48821ec36f4182d8ee3e54cfbd3937500eec54d7b7e0cfb80dc80a8a733842f.svg) Phone CallTalk it through live with a software advisor. Pros & Cons **Dynamics 365 Sales** [ Ease of Use (18) ](https://www.g2.com/products/dynamics-365-sales/reviews?filters%5Bsentiment_snippet%5D=1519878&qs=pros-and-cons#reviews)[ Integrations (11) ](https://www.g2.com/products/dynamics-365-sales/reviews?filters%5Bsentiment_snippet%5D=1519800&qs=pros-and-cons#reviews)[ Learning Curve (12) ](https://www.g2.com/products/dynamics-365-sales/reviews?filters%5Bsentiment_snippet%5D=1520507&qs=pros-and-cons#reviews)[ Complexity (7) ](https://www.g2.com/products/dynamics-365-sales/reviews?filters%5Bsentiment_snippet%5D=1520463&qs=pros-and-cons#reviews) **Sugar Sell** [ Ease of Use (10) ](https://www.g2.com/products/sugar-sell/reviews?filters%5Bsentiment_snippet%5D=1055276&qs=pros-and-cons#reviews)[ User-Friendly (7) ](https://www.g2.com/products/sugar-sell/reviews?filters%5Bsentiment_snippet%5D=1055224&qs=pros-and-cons#reviews)[ Integration Issues (5) ](https://www.g2.com/products/sugar-sell/reviews?filters%5Bsentiment_snippet%5D=1055560&qs=pros-and-cons#reviews)[ Learning Curve (3) ](https://www.g2.com/products/sugar-sell/reviews?filters%5Bsentiment_snippet%5D=1055112&qs=pros-and-cons#reviews) Integrations **Dynamics 365 Sales** [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_92f791c125019514c13f2138425a640b/hubspot-sales-hub.png "Product Avatar Image") HubSpot Sales Hub ](https://www.g2.com/products/hubspot-sales-hub/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_0e8863a7d0763a54bbe9b93cb7529d6a/microsoft-microsoft-dynamics-365-business-central.jpg "Product Avatar Image") Microsoft Dynamics 365... ](https://www.g2.com/products/microsoft-microsoft-dynamics-365-business-central/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_033aa224b72b00b72e8860e4e6401efc/microsoft-excel.png "Product Avatar Image") Microsoft Excel ](https://www.g2.com/products/microsoft-excel/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_69054bc7d40597b06fc3905720ccc914/microsoft-outlook.png "Product Avatar Image") Outlook ](https://www.g2.com/products/microsoft-outlook/reviews)[ View all ](https://www.g2.com/products/dynamics-365-sales/integrations) **Sugar Sell** Not enough data Screenshots **Dynamics 365 Sales** ![Dynamics 365 Sales screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/8113/New_Opportunity_form_wPresence.png) **Sugar Sell** ![Sugar Sell screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/1382502/Sugar-Sell---Product-UI---Sales-Effectiveness.png) Ratings Meets Requirements **Dynamics 365 Sales** 8.1 8.11,294 **Sugar Sell** 8.0 8.0613 Ease of Use **Dynamics 365 Sales** 7.4 7.41,300 **Sugar Sell** 7.6 7.6648 Ease of Setup **Dynamics 365 Sales** 7.2 7.2421 **Sugar Sell** 7.2 7.2346 Ease of Admin **Dynamics 365 Sales** 7.6 7.6386 **Sugar Sell** 7.6 7.6319 Quality of Support **Dynamics 365 Sales** 7.5 7.51,135 **Sugar Sell** 7.7 7.7556 Has the product been a good partner in doing business? **Dynamics 365 Sales** 7.8 7.8381 **Sugar Sell** 7.8 7.8303 Product Direction (% positive) **Dynamics 365 Sales** 6.3 6.31,268 **Sugar Sell** 7.0 7.0600 Features CRM[Hide 141 FeaturesShow 141 Features](javascript:void(0);) 7.9 1,205 7.6 598 Sales Force Automation Contact & Account Management 8.1 966 | Verified 8.2(won by 0.1) 502 | Verified Partner Relationship Mgmt. (PRM) 7.9(won by 0.3) 678 | Verified 7.6 322 Opportunity & Pipeline Mgmt. 7.9(won by 0.1) 908 | Verified 7.8 469 | Verified Task / Activity Management 7.8(won by 0.1) 972 | Verified 7.7 487 | Verified Territory & Quota Management 7.6(won by 0.4) 735 | Verified 7.2 358 | Verified Desktop Integration 7.9(won by 0.5) 870 | Verified (There is a greater than 0.5 difference between this product's rating and its competitors) 7.4 412 | Verified Product & Price List Management 7.6(won by 0.3) 729 | Verified 7.3 346 | Verified Quote & Order Management 7.8(won by 0.4) 722 | Verified 7.4 348 | Verified Customer Contract Management 8.0(won by 0.3) 767 | Verified 7.7 376 | Verified Contract/License Management Not enough data Not enough data Marketing Automation Email Marketing 7.6(won by 0.5) 753 | Verified (There is a greater than 0.5 difference between this product's rating and its competitors) 7.1 354 | Verified Campaign Management 7.5(won by 0.3) 731 | Verified 7.2 361 | Verified Lead Management 7.9(tied score) 823 | Verified 7.9(tied score) 426 | Verified Marketing ROI Analytics 7.6(won by 0.6) 641 | Verified (There is a greater than 0.5 difference between this product's rating and its competitors) 7.0 312 | Verified Email Management Not enough data Not enough data File Management Not enough data Not enough data Deal Management Not enough data Not enough data Customer Support Case Management 8.0(won by 0.1) 707 | Verified 7.9 385 | Verified Customer Support Portal 7.8(won by 0.2) 671 | Verified 7.6 347 | Verified Knowledge Base 7.9(won by 0.2) 693 | Verified 7.7 357 | Verified Call Center Features 7.7(won by 0.3) 602 | Verified 7.4 292 Support Analytics 7.9(won by 0.2) 629 | Verified 7.7 312 | Verified Workflow Management Not enough data Not enough data Opportunity Management Not enough data Not enough data Sales Pipeline Management Not enough data Not enough data Reporting/Analytics Not enough data Not enough data Calendar Management Not enough data Not enough data Pipeline Management Not enough data Not enough data Content Management Not enough data Not enough data Communication Management Not enough data Not enough data Visual Analytics Not enough data Not enough data Template Management Not enough data Not enough data Predictive Analytics Not enough data Not enough data Document Management Not enough data Not enough data Channel Management Not enough data Not enough data Commission Management Not enough data Not enough data Field Sales Management Not enough data Not enough data Reporting & Analytics Reporting 7.9(won by 0.2) 896 | Verified 7.7 470 | Verified Dashboards 7.9 945 | Verified 8.0(won by 0.1) 476 | Verified Forecasting 7.7(won by 0.3) 783 | Verified 7.4 367 | Verified Mobile & Social Social Collaboration Features 7.5(won by 0.3) 555 | Verified 7.2 269 | Verified Social Network Integration 7.6(won by 0.4) 549 | Verified 7.2 267 | Verified Mobile User Support 7.4(tied score) 620 | Verified 7.4(tied score) 331 | Verified Third-Party Integrations Not enough data Not enough data Social Media Integration Not enough data Not enough data Customer Support Not enough data Not enough data Multi-Channel Social Integration Not enough data Not enough data Platform Customization 8.1 294 | Verified 8.2(won by 0.1) 260 | Verified Workflow Capability 8.1(won by 0.3) 310 | Verified 7.8 255 | Verified User, Role, and Access Management 8.2(won by 0.1) 303 | Verified 8.1 268 | Verified Internationalization 7.9(tied score) 228 | Verified 7.9(tied score) 168 | Verified Sandbox / Test Environments 7.9 250 | Verified 8.2(won by 0.3) 214 | Verified Document & Content Mgmt. 7.9(won by 0.4) 278 | Verified 7.5 216 | Verified Performance and Reliability 7.7(won by 0.1) 293 | Verified 7.6 257 | Verified Output Document Generation 7.8(won by 0.6) 255 | Verified (There is a greater than 0.5 difference between this product's rating and its competitors) 7.2 199 | Verified Mobile Access Not enough data Not enough data Lead Generation Not enough data Not enough data Integration Data Import & Export Tools 7.9(won by 0.3) 298 | Verified 7.6 260 | Verified Integration APIs 7.8(won by 0.1) 235 | Verified 7.7 202 | Verified Breadth of Partner Applications 7.6(won by 0.3) 240 | Verified 7.3 198 | Verified Third-Party Integration Not enough data Not enough data Internal Chat Integration Not enough data Not enough data Collaboration Tools Not enough data Not enough data Prospecting Tools Not enough data Not enough data Real-Time Data Not enough data Not enough data Generative AI AI Text Generation 7.9(won by 1.6) 18 (There is a greater than 0.5 difference between this product's rating and its competitors) 6.3 28 Generative AI Not enough data Not enough data Proposal Generation Not enough data Not enough data Agentic AI - CRM Autonomous Task Execution 8.3(won by default) 5 Not enough data Multi-step Planning 7.7(won by default) 5 Not enough data Cross-system Integration 8.3(won by default) 9 Not enough data Adaptive Learning 9.0(won by default) 5 Not enough data Natural Language Interaction 8.3(won by default) 5 Not enough data Proactive Assistance 9.0(won by default) 5 Not enough data Decision Making 9.0(won by default) 5 Not enough data Calendar/Reminder System Not enough data Not enough data Additional Functionality Search/Filter Not enough data Not enough data Alerts/Notifications Not enough data Not enough data Data Import/Export Not enough data Not enough data Lead Capture Not enough data Not enough data Batch Processing Not enough data Not enough data Email Tracking Not enough data Not enough data Tagging Not enough data Not enough data Pipeline Reports Not enough data Not enough data Drag & Drop Not enough data Not enough data Segmentation Not enough data Not enough data Customizable Fields Not enough data Not enough data Role-Based Permissions Not enough data Not enough data Interaction Tracking Not enough data Not enough data CRM Not enough data Not enough data Document Storage Not enough data Not enough data AI Copilot Not enough data Not enough data Contact Database Not enough data Not enough data Referral Tracking Not enough data Not enough data Quotes/Estimates Not enough data Not enough data Multi-Channel Communication Not enough data Not enough data Lead Qualification Not enough data Not enough data Marketing Automation Not enough data Not enough data Email Templates Not enough data Not enough data Sales Reports Not enough data Not enough data Customer Journey Mapping Not enough data Not enough data Reminders Not enough data Not enough data Lead Scoring Not enough data Not enough data Data Security Not enough data Not enough data Customizable Reports Not enough data Not enough data Calendar Sync Not enough data Not enough data For Startups Not enough data Not enough data Performance Metrics Not enough data Not enough data Sales Trend Analysis Not enough data Not enough data For iPad Devices Not enough data Not enough data Customizable Templates Not enough data Not enough data Activity Tracking Not enough data Not enough data Reporting & Statistics Not enough data Not enough data For Mac Devices Not enough data Not enough data Landing Pages/Web Forms Not enough data Not enough data Lead Nurturing Not enough data Not enough data Gamification Not enough data Not enough data Prioritization Not enough data Not enough data Web-based Deployment Not enough data Not enough data Softphone Not enough data Not enough data Single Sign On Not enough data Not enough data Customer Database Not enough data Not enough data Event Triggered Actions Not enough data Not enough data Mobile App Not enough data Not enough data Email Sequences Not enough data Not enough data Customer Segmentation Not enough data Not enough data Lead Assignment Not enough data Not enough data For Small Businesses Not enough data Not enough data Live Chat Not enough data Not enough data Business Card/Badge Scanning Not enough data Not enough data Data Visualization Not enough data Not enough data Customer Social Profiles Not enough data Not enough data Social Promotion Not enough data Not enough data Monitoring Not enough data Not enough data Engagement Tracking Not enough data Not enough data Social Media Monitoring Not enough data Not enough data Customer Engagement Not enough data Not enough data Sentiment Analysis Not enough data Not enough data Brand Tracking Not enough data Not enough data Audience Targeting Not enough data Not enough data Workflow Automation Not enough data Not enough data Sales Analytics[Hide 58 FeaturesShow 58 Features](javascript:void(0);) 8.6 23 Not enough data Agentic AI - Sales Analytics Autonomous Task Execution Not enough data Not enough data Cross-system Integration Not enough data Not enough data Adaptive Learning Not enough data Not enough data Natural Language Interaction Not enough data Not enough data Proactive Assistance Not enough data Not enough data Third-Party Integrations Not enough data Not enough data CRM Integration Not enough data Not enough data Data Sourcing Data Sourcing 8.7(won by default) 22 Not enough data Exporting & Sharing Data 8.4(won by default) 22 Not enough data Multi-Device Data Visualization 8.3(won by default) 21 Not enough data Interactive Dashboards 8.2(won by default) 22 Not enough data Data Segmentation 8.7(won by default) 21 Not enough data Predictive Analytics Lead Scoring 8.7(won by default) 21 Not enough data Opportunity Scoring 8.7(won by default) 20 Not enough data Risk Analysis 8.4(won by default) 20 Not enough data Live Forecasting 8.4(won by default) 20 Not enough data Budgeting/Forecasting Not enough data Not enough data Correlation Analysis Not enough data Not enough data Competitive Analysis Not enough data Not enough data Sales Trend Analysis Not enough data Not enough data Statistical Analysis Not enough data Not enough data Sales Management Live Pipeline Management 8.8(won by default) 21 Not enough data Sales Gamification 8.8(won by default) 20 Not enough data Account-Based Analytics 8.4(won by default) 21 Not enough data Activity Tracking 8.7(won by default) 21 Not enough data Predictive Analytics Not enough data Not enough data Visual Analytics Not enough data Not enough data Task Management Not enough data Not enough data Contact Management Not enough data Not enough data Lead Management Not enough data Not enough data Opportunity Management Not enough data Not enough data Workflow Management Not enough data Not enough data Additional Functionality Dynamic Modeling Not enough data Not enough data Lead Qualification Not enough data Not enough data Lead Capture Not enough data Not enough data Real-Time Reporting Not enough data Not enough data Contact Database Not enough data Not enough data API Not enough data Not enough data Reporting & Statistics Not enough data Not enough data Role-Based Permissions Not enough data Not enough data Collaboration Tools Not enough data Not enough data Dashboard Creation Not enough data Not enough data Modeling & Simulation Not enough data Not enough data Exception Reporting Not enough data Not enough data Generative AI Not enough data Not enough data Sales Reports Not enough data Not enough data Performance Metrics Not enough data Not enough data "What If" Scenarios Not enough data Not enough data Customizable Reports Not enough data Not enough data Data Import/Export Not enough data Not enough data AI Copilot Not enough data Not enough data Graphical Data Presentation Not enough data Not enough data Drag & Drop Not enough data Not enough data Access Controls/Permissions Not enough data Not enough data Alerts/Notifications Not enough data Not enough data Business Process Control Not enough data Not enough data Multi-Currency Not enough data Not enough data Pipeline Reports Not enough data Not enough data Sales Coaching[Hide 50 FeaturesShow 50 Features](javascript:void(0);) 8.6 6 Not enough data Agentic AI - Sales Coaching Multi-step Planning Not enough data Not enough data Cross-system Integration Not enough data Not enough data Adaptive Learning Not enough data Not enough data Decision Making Not enough data Not enough data AI/Machine Learning Not enough data Not enough data Third-Party Integrations Not enough data Not enough data Training Knowledge Base 8.9(won by default) 6 Not enough data Coaching Materials 8.6(won by default) 6 Not enough data Playbook Creation 7.5(won by default) 6 Not enough data Video Record 8.6(won by default) 6 Not enough data Feedback Review 8.9(won by default) 6 Not enough data Scorecard 8.9(won by default) 6 Not enough data Coaching Card 8.6(won by default) 6 Not enough data Leaderboard 9.2(won by default) 6 Not enough data Real-Time Updates 8.6(won by default) 6 Not enough data Notifications 8.6(won by default) 6 Not enough data Competition 8.6(won by default) 6 Not enough data Generative AI AI Text Summarization Not enough data Not enough data Generative AI Not enough data Not enough data Additional Functionality Performance Metrics Not enough data Not enough data Feedback Management Not enough data Not enough data AI Copilot Not enough data Not enough data Reporting & Statistics Not enough data Not enough data Mobile Access Not enough data Not enough data Collaboration Tools Not enough data Not enough data Gamification Not enough data Not enough data Automatic Transcription Not enough data Not enough data Call Recording Not enough data Not enough data Sales Reports Not enough data Not enough data Real-Time Analytics Not enough data Not enough data Commenting/Notes Not enough data Not enough data Built-in Course Authoring Not enough data Not enough data Learning Paths/Tracks Not enough data Not enough data Assessment Management Not enough data Not enough data Video Conferencing Not enough data Not enough data Conversation Intelligence Not enough data Not enough data Call Monitoring Not enough data Not enough data Goal Setting/Tracking Not enough data Not enough data Workflow Management Not enough data Not enough data Learning Management Not enough data Not enough data Content Management Not enough data Not enough data Training Management Not enough data Not enough data Document Management Not enough data Not enough data Content Library Not enough data Not enough data Recommendations Not enough data Not enough data Activity Dashboard Not enough data Not enough data Call Tracking Not enough data Not enough data Performance Management Not enough data Not enough data Onboarding Not enough data Not enough data Search/Filter Not enough data Not enough data User Insights Reviewers' Company Size [![Dynamics 365 Sales](https://images.g2crowd.com/uploads/product/hd_favicon/4f78b7a6cf55be3072d0203c78e0e657/dynamics-365-sales.png "Dynamics 365 Sales")](https://www.g2.com/products/dynamics-365-sales/reviews) Dynamics 365 Sales Small-Business(50 or fewer emp.) 31.1% Mid-Market(51-1000 emp.) 39.5% Enterprise(\> 1000 emp.) 29.5% [![Sugar Sell](https://images.g2crowd.com/uploads/product/hd_favicon/fdd8c5b3dcb3415718f945eed05b2013/sugar-sell.svg "Sugar Sell")](https://www.g2.com/products/sugar-sell/reviews) Sugar Sell Small-Business(50 or fewer emp.) 35.1% Mid-Market(51-1000 emp.) 48.5% Enterprise(\> 1000 emp.) 16.5% Small-Business (50 or fewer emp.) 31.1% 35.1% Mid-Market (51-1000 emp.) 39.5% 48.5% Enterprise (\> 1000 emp.) 29.5% 16.5% Reviewers' Industry [![Dynamics 365 Sales](https://images.g2crowd.com/uploads/product/hd_favicon/4f78b7a6cf55be3072d0203c78e0e657/dynamics-365-sales.png "Dynamics 365 Sales")](https://www.g2.com/products/dynamics-365-sales/reviews) Dynamics 365 Sales Information Technology and Services 12.7% Computer Software 8.3% Marketing and Advertising 3.9% Retail 3.9% Financial Services 3.9% Other 67.3% [![Sugar Sell](https://images.g2crowd.com/uploads/product/hd_favicon/fdd8c5b3dcb3415718f945eed05b2013/sugar-sell.svg "Sugar Sell")](https://www.g2.com/products/sugar-sell/reviews) Sugar Sell Information Technology and Services 13.1% Computer Software 10.6% Marketing and Advertising 5.8% Financial Services 5.6% Construction 2.7% Other 62.3% FAQs ## Microsoft Dynamics 365 Sales vs Sugar Sell FAQs Generated using AI Last updated: August 14, 2026 ### What is the difference between Microsoft Dynamics 365 Sales vs Sugar Sell? Microsoft Dynamics 365 Sales stands out for its deep Microsoft ecosystem integration, while Sugar Sell is recognized for its user-friendly customization and strong customer support. | [Microsoft Dynamics 365 Sales](https://www.g2.com/products/dynamics-365-sales/reviews) | [Sugar Sell](https://www.g2.com/products/sugar-sell/reviews) | | --- | --- | | 3.8/5 (1,623 reviews) | 3.8/5 (776 reviews) | | Mid-Market | Mid-Market | | 7.2 | 7.2 | | 7.5 | 7.7 | | Integration with Microsoft 365 and workflow automation | User-friendly customization and strong customer support | ### How do the pricing models of Microsoft Dynamics 365 Sales and Sugar Sell compare? Reviewers rate Microsoft Dynamics 365 Sales and Sugar Sell at parity for value, with both products scoring equally on price satisfaction. - **Microsoft Dynamics 365 Sales:** In recent reviews, several reviewers mention that the platform offers robust features but note that licensing can be confusing and costs can add up with advanced features. - **Sugar Sell:** Recent reviewers highlight that Sugar Sell provides strong customization and automation value, but some mention paying extra for advanced features and integrations. ### What are the best alternatives to Microsoft Dynamics 365 Sales and Sugar Sell? The top three alternatives to Microsoft Dynamics 365 Sales and Sugar Sell are Agentforce Sales, ActiveCampaign, and HubSpot Sales Hub. | Product | G2 Rating (reviews) | Largest Segment | Pricing Insight | Top Reviewer-Cited Strength | | --- | --- | --- | --- | --- | | [Microsoft Dynamics 365 Sales](https://www.g2.com/products/dynamics-365-sales/reviews) | 3.8/5 (1,623 reviews) | Mid-Market | Licensing can be confusing and costs can add up with advanced features | Integration with Microsoft 365 and workflow automation | | [Sugar Sell](https://www.g2.com/products/sugar-sell/reviews) | 3.8/5 (776 reviews) | Mid-Market | Some reviewers mention paying extra for advanced features and integrations | User-friendly customization and strong customer support | | [Agentforce Sales](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) | 4.4/5 (25,875 reviews) | Mid-Market | — | Comprehensive CRM capabilities and scalability | | [ActiveCampaign](https://www.g2.com/products/activecampaign/reviews) | 4.4/5 (14,780 reviews) | Small-Business | — | Marketing automation and ease of use | | [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) | 4.4/5 (13,909 reviews) | Small-Business | — | Intuitive interface and strong sales pipeline management | ### Which CRM features should I prioritize when comparing Microsoft Dynamics 365 Sales and Sugar Sell? Buyers comparing Microsoft Dynamics 365 Sales and Sugar Sell should prioritize customization, integration capabilities, automation, reporting, and customer support. - **Customization:** Microsoft Dynamics 365 Sales (9 all-time mentions), Sugar Sell (12 all-time mentions) - **Integration:** Microsoft Dynamics 365 Sales (11 all-time mentions), Sugar Sell (4 all-time mentions) - **Automation:** Microsoft Dynamics 365 Sales (8 all-time mentions), Sugar Sell (7 all-time mentions) - **Reporting:** Microsoft Dynamics 365 Sales (7 all-time mentions for feature richness), Sugar Sell (7 all-time mentions for reporting) - **Customer Support:** Microsoft Dynamics 365 Sales (10 all-time mentions for helpfulness), Sugar Sell (9 all-time mentions for customer support) ### What are the pros and cons of Microsoft Dynamics 365 Sales vs Sugar Sell? Microsoft Dynamics 365 Sales is strongest in Microsoft ecosystem integration and automation, while Sugar Sell excels in user-friendly customization and customer support. - **Microsoft Dynamics 365 Sales strengths:** Integration with Microsoft 365 and Teams (11 all-time mentions for integrations), automation (8), lead management (11), and customization (9). - **Microsoft Dynamics 365 Sales trade-offs:** Learning curve (13), complexity (8), not intuitive (7), and cost concerns (6). - **Sugar Sell strengths:** Easy customization (12), user-friendly interface (12), customer support (9), automation features (7), and reporting (7). - **Sugar Sell trade-offs:** Integration issues (9), bugs (6), learning curve (6), and limited customization in some areas (5). ### Is Microsoft Dynamics 365 Sales or Sugar Sell better for small businesses? Both Microsoft Dynamics 365 Sales and Sugar Sell are most widely used in the Mid-Market segment, with no clear small-business leader in reviewer sentiment. - **Microsoft Dynamics 365 Sales:** Largest reviewer segment is Mid-Market; reviewers highlight robust features but note complexity and cost as potential barriers for small businesses. - **Sugar Sell:** Largest reviewer segment is Mid-Market; reviewers cite user-friendly customization and easy setup, but some mention integration challenges for smaller teams. ### Which CRM platform has better integrations? Microsoft Dynamics 365 Sales is favored for integrations, especially within the Microsoft ecosystem. - **Microsoft Dynamics 365 Sales:** Integrates with Microsoft Teams (3 all-time mentions) and Microsoft Power BI (1 all-time mention); 11 all-time mentions for integrations overall. - **Sugar Sell:** Reviewers mention integration with ERPs, invoices, marketing solutions, and email systems, but cite integration issues (9 all-time mentions) and desire for broader third-party integrations. ### How do Microsoft Dynamics 365 Sales and Sugar Sell compare on customer support? Sugar Sell scores higher on Quality of Support, with a 0.2-point advantage over Microsoft Dynamics 365 Sales (7.7 vs 7.5). - **Microsoft Dynamics 365 Sales:** Reviewers describe support as generally helpful, though some note variability and a need for technical expertise for advanced issues. - **Sugar Sell:** Reviewers consistently praise responsive and effective support, with 9 all-time mentions for customer support and frequent positive feedback on issue resolution. ### Which is easier to implement, Microsoft Dynamics 365 Sales or Sugar Sell? Microsoft Dynamics 365 Sales and Sugar Sell are rated equally on Ease of Setup, both scoring 7.2, indicating parity in implementation experience. - **Microsoft Dynamics 365 Sales:** Reviewers note that setup can be straightforward for basic use but becomes complex with advanced customizations and integrations, often requiring technical expertise or external consultants. - **Sugar Sell:** Reviewers highlight easy initial setup and onboarding, but mention that full implementation, especially for advanced features and integrations, can require careful planning and technical support. ### Which product has better Customization? Customization is a standout feature for both Microsoft Dynamics 365 Sales and Sugar Sell, with Sugar Sell receiving more all-time mentions for easy customization. - **Microsoft Dynamics 365 Sales:** Customization (9 all-time mentions), easy customization (8), and a Meets Requirements score of 8.1. - **Sugar Sell:** Easy customization (12 all-time mentions), user-friendly customization highlighted in recent reviews, and a Meets Requirements score of 8.0. Alternatives **Dynamics 365 Sales Alternatives** ![Salesforce Sales Cloud](https://images.g2crowd.com/uploads/product/hd_favicon/826ce87155a61f72d3dfd92c5283eed8/agentforce-sales-formerly-salesforce-sales-cloud.svg "Salesforce Sales Cloud") [ Salesforce Sales Cloud ](/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) ![ActiveCampaign](https://images.g2crowd.com/uploads/product/hd_favicon/be9e1369027bd58113f937595c7fbdf0/activecampaign.svg "ActiveCampaign") [ ActiveCampaign ](/products/activecampaign/reviews) ![HubSpot Sales Hub](https://images.g2crowd.com/uploads/product/hd_favicon/4197737e447f044e17be1a5ebb4ba193/hubspot-sales-hub.svg "HubSpot Sales Hub") [ HubSpot Sales Hub ](/products/hubspot-sales-hub/reviews) ![Pipedrive](https://images.g2crowd.com/uploads/product/hd_favicon/4012f2359ca0b1f88b2455f83adaa4ef/pipedrive.svg "Pipedrive") [ Pipedrive ](/products/pipedrive/reviews) **Sugar Sell Alternatives** ![Salesforce Sales Cloud](https://images.g2crowd.com/uploads/product/hd_favicon/826ce87155a61f72d3dfd92c5283eed8/agentforce-sales-formerly-salesforce-sales-cloud.svg "Salesforce Sales Cloud") [ Salesforce Sales Cloud ](/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) ![HubSpot Sales Hub](https://images.g2crowd.com/uploads/product/hd_favicon/4197737e447f044e17be1a5ebb4ba193/hubspot-sales-hub.svg "HubSpot Sales Hub") [ HubSpot Sales Hub ](/products/hubspot-sales-hub/reviews) ![Pipedrive](https://images.g2crowd.com/uploads/product/hd_favicon/4012f2359ca0b1f88b2455f83adaa4ef/pipedrive.svg "Pipedrive") [ Pipedrive ](/products/pipedrive/reviews) ![Zoho CRM](https://images.g2crowd.com/uploads/product/hd_favicon/27ab543b51f7ec2623c5b2613dcf73e2/zoho-crm.svg "Zoho CRM") [ Zoho ](/products/zoho-crm/reviews) ## Dynamics 365 Sales vs Sugar Sell When assessing the two solutions, reviewers found Sugar Sell easier to use. However, reviewers felt that the products are equally easy to set up and administer, and both vendors make it equally easy to do business overall. - Reviewers felt that Dynamics 365 Sales meets the needs of their business better than Sugar Sell. - When comparing quality of ongoing product support, reviewers felt that Sugar Sell is the preferred option. - For feature updates and roadmaps, our reviewers preferred the direction of Sugar Sell over Dynamics 365 Sales.