# Dynamics 365 Sales vs Sugar Sell Comparison | | Dynamics 365 Sales | Sugar Sell | |---|---|---| | **Star Rating** | 3.8 out of 5 | 3.8 out of 5 | | **Total Reviews** | 1,618 | 776 | | **Largest Market Segment** | Mid-Market (39.4% of reviews) | Mid-Market (48.4% of reviews) | | **Entry Level Price** | $210/month per user | $19.00 Per Month | --- ## Top Pros & Cons ### Dynamics 365 Sales Pros: - Ease of Use (21 reviews) - Integrations (11 reviews) Cons: - Learning Curve (13 reviews) - Complexity (8 reviews) ### Sugar Sell Pros: - Ease of Use (15 reviews) - Easy Customization (12 reviews) Cons: - Integration Issues (9 reviews) - Bugs (6 reviews) --- ## Ratings Comparison | Rating | Dynamics 365 Sales | Sugar Sell | |---|---|---| | **Meets Requirements** | 8.1 (1291 reviews) | 8.0 (613 reviews) | | **Ease of Use** | 7.4 (1297 reviews) | 7.6 (649 reviews) | | **Ease of Setup** | 7.2 (417 reviews) | 7.2 (346 reviews) | | **Ease of Admin** | 7.6 (385 reviews) | 7.6 (319 reviews) | | **Quality of Support** | 7.5 (1132 reviews) | 7.7 (556 reviews) | | **Has the product been a good partner in doing business?** | 7.8 (380 reviews) | 7.8 (303 reviews) | | **Product Direction (% positive)** | 6.3 (1268 reviews) | 7.0 (600 reviews) | --- ## Pricing ### Dynamics 365 Sales #### Entry-Level Pricing Plan: Dynamics 365 Plan Price: $210 /month per user Description: Get full use of all applications in one comprehensive, cost-efficient option. [Browse all 3 editions](https://www.g2.com/products/dynamics-365-sales/pricing) #### Free Trial No ### Sugar Sell #### Entry-Level Pricing Plan: Sell Essentials Price: $19.00 Per Month Description: 3 Users Minimum. Sales force automation for growing teams needing 3-5 seats with basic support and ease of upgrade. Key Features: - Account Management - Contact Management - Lead Management [Browse all 6 editions](https://www.g2.com/products/sugar-sell/pricing) #### Free Trial No --- ## Features Comparison By Category ### CRM | Product | Score | Reviews | |---|---|---| | **Dynamics 365 Sales** | 7.9/10 | 1201 | | **Sugar Sell** | 7.6/10 | 598 | #### Sales Force Automation | Feature | Dynamics 365 Sales | Sugar Sell | |---|---|---| | **Contact & Account Management** | 8.1 (965 reviews) ✓ Verified | 8.2 (502 reviews) ✓ Verified | | **Partner Relationship Mgmt. (PRM)** | 7.9 (679 reviews) ✓ Verified | 7.6 (322 reviews) | | **Opportunity & Pipeline Mgmt.** | 7.9 (905 reviews) ✓ Verified | 7.8 (469 reviews) ✓ Verified | | **Task / Activity Management** | 7.8 (971 reviews) ✓ Verified | 7.7 (487 reviews) ✓ Verified | | **Territory & Quota Management** | 7.6 (736 reviews) ✓ Verified | 7.2 (358 reviews) ✓ Verified | | **Desktop Integration** | 7.9 (869 reviews) ✓ Verified | 7.4 (412 reviews) ✓ Verified | | **Product & Price List Management** | 7.6 (730 reviews) ✓ Verified | 7.3 (346 reviews) ✓ Verified | | **Quote & Order Management** | 7.8 (721 reviews) ✓ Verified | 7.4 (348 reviews) ✓ Verified | | **Customer Contract Management** | 8.0 (768 reviews) ✓ Verified | 7.7 (376 reviews) ✓ Verified | #### Marketing Automation | Feature | Dynamics 365 Sales | Sugar Sell | |---|---|---| | **Email Marketing** | 7.6 (754 reviews) ✓ Verified | 7.1 (354 reviews) ✓ Verified | | **Campaign Management** | 7.5 (732 reviews) ✓ Verified | 7.2 (361 reviews) ✓ Verified | | **Lead Management** | 7.8 (822 reviews) ✓ Verified | 7.9 (427 reviews) ✓ Verified | | **Marketing ROI Analytics** | 7.6 (642 reviews) ✓ Verified | 7.0 (312 reviews) ✓ Verified | #### Customer Support | Feature | Dynamics 365 Sales | Sugar Sell | |---|---|---| | **Case Management** | 8.0 (708 reviews) ✓ Verified | 7.9 (386 reviews) ✓ Verified | | **Customer Support Portal** | 7.8 (672 reviews) ✓ Verified | 7.6 (348 reviews) ✓ Verified | | **Knowledge Base** | 7.9 (694 reviews) ✓ Verified | 7.7 (358 reviews) ✓ Verified | | **Call Center Features** | 7.7 (603 reviews) ✓ Verified | 7.4 (292 reviews) | | **Support Analytics** | 7.9 (630 reviews) ✓ Verified | 7.7 (313 reviews) ✓ Verified | #### Reporting & Analytics | Feature | Dynamics 365 Sales | Sugar Sell | |---|---|---| | **Reporting** | 7.9 (896 reviews) ✓ Verified | 7.7 (470 reviews) ✓ Verified | | **Dashboards** | 7.9 (946 reviews) ✓ Verified | 8.0 (476 reviews) ✓ Verified | | **Forecasting** | 7.7 (783 reviews) ✓ Verified | 7.4 (367 reviews) ✓ Verified | #### Mobile & Social | Feature | Dynamics 365 Sales | Sugar Sell | |---|---|---| | **Social Collaboration Features** | 7.5 (556 reviews) ✓ Verified | 7.2 (269 reviews) ✓ Verified | | **Social Network Integration** | 7.6 (550 reviews) ✓ Verified | 7.2 (267 reviews) ✓ Verified | | **Mobile User Support** | 7.4 (620 reviews) ✓ Verified | 7.4 (331 reviews) ✓ Verified | #### Platform | Feature | Dynamics 365 Sales | Sugar Sell | |---|---|---| | **Customization** | 8.1 (293 reviews) ✓ Verified | 8.2 (260 reviews) ✓ Verified | | **Workflow Capability** | 8.1 (308 reviews) ✓ Verified | 7.8 (255 reviews) ✓ Verified | | **User, Role, and Access Management** | 8.2 (302 reviews) ✓ Verified | 8.1 (268 reviews) ✓ Verified | | **Internationalization** | 7.9 (227 reviews) ✓ Verified | 7.9 (168 reviews) ✓ Verified | | **Sandbox / Test Environments** | 7.9 (249 reviews) ✓ Verified | 8.2 (214 reviews) ✓ Verified | | **Document & Content Mgmt.** | 7.8 (276 reviews) ✓ Verified | 7.5 (216 reviews) ✓ Verified | | **Performance and Reliability** | 7.7 (292 reviews) ✓ Verified | 7.6 (257 reviews) ✓ Verified | | **Output Document Generation** | 7.8 (254 reviews) ✓ Verified | 7.2 (199 reviews) ✓ Verified | #### Integration | Feature | Dynamics 365 Sales | Sugar Sell | |---|---|---| | **Data Import & Export Tools** | 7.9 (297 reviews) ✓ Verified | 7.6 (260 reviews) ✓ Verified | | **Integration APIs** | 7.8 (234 reviews) ✓ Verified | 7.7 (202 reviews) ✓ Verified | | **Breadth of Partner Applications** | 7.6 (239 reviews) ✓ Verified | 7.3 (198 reviews) ✓ Verified | #### Generative AI | Feature | Dynamics 365 Sales | Sugar Sell | |---|---|---| | **AI Text Generation** | 8.1 (18 reviews) | 6.3 (28 reviews) | #### Agentic AI - CRM | Feature | Dynamics 365 Sales | Sugar Sell | |---|---|---| | **Autonomous Task Execution** | 8.0 (5 reviews) | Not enough data | | **Multi-step Planning** | 6.7 (5 reviews) | Not enough data | | **Cross-system Integration** | 7.7 (8 reviews) | Not enough data | | **Adaptive Learning** | 9.0 (5 reviews) | Not enough data | | **Natural Language Interaction** | 8.3 (5 reviews) | Not enough data | | **Proactive Assistance** | 8.7 (5 reviews) | Not enough data | | **Decision Making** | 8.3 (5 reviews) | Not enough data | ### Sales Analytics | Product | Score | Reviews | |---|---|---| | **Dynamics 365 Sales** | 8.5/10 | 22 | | **Sugar Sell** | N/A | N/A | #### Agentic AI - Sales Analytics | Feature | Dynamics 365 Sales | Sugar Sell | |---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | | **Cross-system Integration** | Not enough data | Not enough data | | **Adaptive Learning** | Not enough data | Not enough data | | **Natural Language Interaction** | Not enough data | Not enough data | | **Proactive Assistance** | Not enough data | Not enough data | #### Data Sourcing | Feature | Dynamics 365 Sales | Sugar Sell | |---|---|---| | **Data Sourcing** | 8.7 (21 reviews) | Not enough data | | **Exporting & Sharing Data** | 8.5 (21 reviews) | Not enough data | | **Multi-Device Data Visualization** | 8.4 (20 reviews) | Not enough data | | **Interactive Dashboards** | 8.1 (21 reviews) | Not enough data | | **Data Segmentation** | 8.7 (20 reviews) | Not enough data | #### Predictive Analytics | Feature | Dynamics 365 Sales | Sugar Sell | |---|---|---| | **Lead Scoring** | 8.7 (20 reviews) | Not enough data | | **Opportunity Scoring** | 8.6 (19 reviews) | Not enough data | | **Risk Analysis** | 8.3 (19 reviews) | Not enough data | | **Live Forecasting** | 8.3 (19 reviews) | Not enough data | #### Sales Management | Feature | Dynamics 365 Sales | Sugar Sell | |---|---|---| | **Live Pipeline Management** | 8.8 (20 reviews) | Not enough data | | **Sales Gamification** | 8.7 (19 reviews) | Not enough data | | **Account-Based Analytics** | 8.5 (20 reviews) | Not enough data | | **Activity Tracking** | 8.7 (20 reviews) | Not enough data | ### Sales Coaching | Product | Score | Reviews | |---|---|---| | **Dynamics 365 Sales** | 8.6/10 | 6 | | **Sugar Sell** | N/A | N/A | #### Agentic AI - Sales Coaching | Feature | Dynamics 365 Sales | Sugar Sell | |---|---|---| | **Multi-step Planning** | Not enough data | Not enough data | | **Cross-system Integration** | Not enough data | Not enough data | | **Adaptive Learning** | Not enough data | Not enough data | | **Decision Making** | Not enough data | Not enough data | #### Training | Feature | Dynamics 365 Sales | Sugar Sell | |---|---|---| | **Knowledge Base** | 8.9 (6 reviews) | Not enough data | | **Coaching Materials** | 8.6 (6 reviews) | Not enough data | | **Playbook Creation** | 7.5 (6 reviews) | Not enough data | | **Video Record** | 8.6 (6 reviews) | Not enough data | #### Feedback | Feature | Dynamics 365 Sales | Sugar Sell | |---|---|---| | **Review** | 8.9 (6 reviews) | Not enough data | | **Scorecard** | 8.9 (6 reviews) | Not enough data | | **Coaching Card** | 8.6 (6 reviews) | Not enough data | | **Leaderboard** | 9.2 (6 reviews) | Not enough data | | **Real-Time Updates** | 8.6 (6 reviews) | Not enough data | | **Notifications** | 8.6 (6 reviews) | Not enough data | | **Competition** | 8.6 (6 reviews) | Not enough data | #### Generative AI | Feature | Dynamics 365 Sales | Sugar Sell | |---|---|---| | **AI Text Summarization** | Not enough data | Not enough data | --- ## Categories **Shared Categories (1):** [CRM Software](https://www.g2.com/categories/crm) **Unique to Dynamics 365 Sales (2):** [Sales Analytics Software](https://www.g2.com/categories/sales-analytics), [Sales Coaching Software](https://www.g2.com/categories/sales-coaching) --- ## Reviewer Demographics ### By Company Size | Segment | Dynamics 365 Sales | Sugar Sell | |---|---|---| | **Small-Business** | 31.0% | 35.1% | | **Mid-Market** | 39.4% | 48.4% | | **Enterprise** | 29.6% | 16.4% | ### By Industry #### Dynamics 365 Sales - **Information Technology and Services:** 12.6% - **Computer Software:** 8.4% - **Retail:** 3.9% - **Marketing and Advertising:** 3.9% - **Financial Services:** 3.9% - **Accounting:** 2.8% - **Education Management:** 2.3% - **Non-Profit Organization Management:** 2.3% - **Insurance:** 2.3% - **Real Estate:** 2.3% - **Other:** 55.2% #### Sugar Sell - **Information Technology and Services:** 13.2% - **Computer Software:** 10.5% - **Marketing and Advertising:** 5.8% - **Financial Services:** 5.6% - **Construction:** 2.7% - **Telecommunications:** 2.5% - **Internet:** 2.3% - **Retail:** 2.1% - **Manufacturing:** 2.1% - **Real Estate:** 2.0% - **Other:** 51.2% --- ## Alternatives ### Alternatives to Dynamics 365 Sales - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) — 4.4/5 stars (25775 reviews) - [ActiveCampaign](https://www.g2.com/products/activecampaign/reviews) — 4.4/5 stars (14681 reviews) - [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) — 4.4/5 stars (13781 reviews) - [Pipedrive](https://www.g2.com/products/pipedrive/reviews) — 4.3/5 stars (3037 reviews) - [Zoho CRM](https://www.g2.com/products/zoho-crm/reviews) — 4.1/5 stars (2926 reviews) - [Nutshell](https://www.g2.com/products/nutshell/reviews) — 4.3/5 stars (1426 reviews) - [Freshsales](https://www.g2.com/products/freshsales/reviews) — 4.5/5 stars (1230 reviews) - [Copper](https://www.g2.com/products/copper/reviews) — 4.5/5 stars (1156 reviews) - [SAP Sales Cloud](https://www.g2.com/products/sap-sap-sales-cloud/reviews) — 4.2/5 stars (996 reviews) - [Pipeline CRM](https://www.g2.com/products/pipeline-crm/reviews) — 4.3/5 stars (950 reviews) ### Alternatives to Sugar Sell - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) — 4.4/5 stars (25775 reviews) - [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) — 4.4/5 stars (13781 reviews) - [Pipedrive](https://www.g2.com/products/pipedrive/reviews) — 4.3/5 stars (3037 reviews) - [Zoho CRM](https://www.g2.com/products/zoho-crm/reviews) — 4.1/5 stars (2926 reviews) - [Nutshell](https://www.g2.com/products/nutshell/reviews) — 4.3/5 stars (1426 reviews) - [Freshsales](https://www.g2.com/products/freshsales/reviews) — 4.5/5 stars (1230 reviews) - [Copper](https://www.g2.com/products/copper/reviews) — 4.5/5 stars (1156 reviews) - [Nimble CRM](https://www.g2.com/products/nimble/reviews) — 4.5/5 stars (1111 reviews) - [SAP Sales Cloud](https://www.g2.com/products/sap-sap-sales-cloud/reviews) — 4.2/5 stars (996 reviews) - [Pipeline CRM](https://www.g2.com/products/pipeline-crm/reviews) — 4.3/5 stars (950 reviews) --- ## Top Discussions ### Dynamics 365 Sales - Title: [how can i creat a new feild for the contact?](https://www.g2.com/discussions/how-can-i-creat-a-new-feild-for-the-contact) — 3 comments, 1 upvote > **Top comment:** "you must have the "System customizer" and/or "System Administrator" role, If you do you can Click on the "Form Editor" when you have a contact open, you will..." - Title: [What is Microsoft Dynamics CRM competitive advantage?](https://www.g2.com/discussions/what-is-microsoft-dynamics-crm-competitive-advantage) — 3 comments, 1 upvote > **Top comment:** "Dynamics CRM has the advantage of being a part of Microsoft. Some see that as a pro, others a con. Nonetheless, it is a full featured CRM just like several..." - Title: [I'm new to Dynamics 365 Sales and struggling to set up and customize the sales pipeline. Can someone guide me through this process?](https://www.g2.com/discussions/i-m-new-to-dynamics-365-sales-and-struggling-to-set-up-and-customize-the-sales-pipeline-can-someone-guide-me-through-this-process) — 2 comments > **Top comment:** "To set up and customize your sales pipeline in Dynamics 365 Sales: Define Sales Stages: Go to Settings > Sales > Sales Process to set stages like "Lead,"..." - Title: [What is Dynamics 365 Sales used for?](https://www.g2.com/discussions/what-is-dynamics-365-sales-used-for) — 1 comment > **Top comment:** " Lead management: Capturing and nurturing leads, assigning them to sales representatives, and tracking their progress through the sales funnel. ..." - Title: [What Dynamics 365 application can be used for point of sales?](https://www.g2.com/discussions/what-dynamics-365-application-can-be-used-for-point-of-sales) — 1 comment > **Top comment:** "1. In-store and Online Sales. 2.Inventory Management. 3.Customer Engagement. 4.Omnichannel Capabilities. 5.Payment Processing. 6.Reporting and Analytics." ### Sugar Sell - Title: [Why did you choose Sugar over something like Salesforce? what benefits do you see?](https://www.g2.com/discussions/why-did-you-choose-sugar-over-something-like-salesforce-what-benefits-do-you-see) — 2 comments, 1 upvote > **Top comment:** "I feel that it's easier to use than SalesForce and still offers a lot of power." - Title: [Why is sugar a CRM?](https://www.g2.com/discussions/why-is-sugar-a-crm) — 1 comment > **Top comment:** "Because it's a specialized software that allows an organization to manage communication and other matters with their clients" - Title: [What is sugar sell?](https://www.g2.com/discussions/what-is-sugar-sell) — 1 comment > **Top comment:** "Sugar Sell is a customer relationship management (CRM) system of software." - Title: [What is the best way to integrate Sugar into other CRM Softwares?](https://www.g2.com/discussions/what-is-the-best-way-to-integrate-sugar-into-other-crm-softwares) — 1 comment, 1 upvote > **Top comment:** "Dennis, Are you asking how to integrate or whats the best method for integrating? Or are you asking how to solve your Sugar to MAS integration?" - Title: [What makes Sugar different from other CRM solutions?](https://www.g2.com/discussions/crm-differentiators) — 1 comment, 1 upvote *(includes official response)* > **Top comment:** "Sugar is a far more cost effective platform for creating more engaging and extraordinary customer relationships. Sugar offers unparalleled flexibility in..." --- **Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/dynamics-365-sales-vs-sugar-sell)