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Compare Dynamics 365 Sales and Sugar Sell 
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At a Glance
Market Segments
Mid-Market (39.1% of reviews)
Mid-Market (48.6% of reviews)
Entry-Level Pricing
$210/month per user
$19.00 Per Month
Dynamics 365 Sales
Star Rating
(1,606)3.8 out of 5
Market Segments
Mid-Market (39.1% of reviews)
Entry-Level Pricing
$210/month per user
Browse all 3 pricing plansSugar Sell
Star Rating
(768)3.8 out of 5
Market Segments
Mid-Market (48.6% of reviews)
Entry-Level Pricing
$19.00 Per Month
Browse all 6 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Dynamics 365 Sales excels in Data Sourcing with a score of 8.9, highlighting its robust capabilities in Data Segmentation and Exporting & Sharing Data. In contrast, Sugar Sell, while competent, does not match this level of performance.
- Reviewers mention that Dynamics 365 Sales offers superior Sales Force Automation features, particularly in Customer Contract Management with a score of 8.0, compared to Sugar Sell's 7.7. This makes Dynamics 365 a better choice for businesses focused on contract management.
- G2 users indicate that Sugar Sell shines in Lead Management, scoring 7.9, which is slightly higher than Dynamics 365 Sales at 7.8. Users appreciate Sugar Sell's intuitive interface for managing leads effectively.
- Reviewers say that Dynamics 365 Sales provides a more comprehensive Reporting & Analytics experience, particularly in Forecasting with a score of 7.7, while Sugar Sell's score of 7.4 indicates room for improvement in this area.
- Users on G2 highlight that Dynamics 365 Sales has a more favorable Quality of Support rating at 7.5, compared to Sugar Sell's 7.6, suggesting that users find Dynamics 365's support more responsive and helpful.
- Users report that both platforms have similar Ease of Setup scores of 7.2, but Dynamics 365 Sales is noted for its more extensive Customization options, scoring 8.1, which allows businesses to tailor the software to their specific needs more effectively than Sugar Sell.
Pricing
Entry-Level Pricing
Dynamics 365 Sales
Dynamics 365 Plan
$210
/month per user
Get full use of all applications in one comprehensive, cost-efficient option.
Sugar Sell
Sell Essentials
$19.00
Per Month
3 Users Minimum. Sales force automation for growing teams needing 3-5 seats with basic support and ease of upgrade.
- Account Management
- Contact Management
- Lead Management
Free Trial
Dynamics 365 Sales
No trial information availableSugar Sell
No trial information availableRatings
Meets Requirements
8.1
1,281
7.9
610
Ease of Use
7.4
1,287
7.6
646
Ease of Setup
7.2
408
7.2
344
Ease of Admin
7.6
383
7.6
318
Quality of Support
7.5
1,123
7.7
553
Has the product been a good partner in doing business?
7.8
378
7.8
302
Product Direction (% positive)
6.3
1,262
7.0
597
Features by Category
Sales Force Automation
8.1
962
|
Verified
8.2
501
|
Verified
7.9
678
|
Verified
7.6
321
7.9
901
|
Verified
7.8
468
|
Verified
7.8
969
|
Verified
7.7
486
|
Verified
7.6
734
|
Verified
7.2
358
|
Verified
7.9
864
|
Verified
7.4
411
|
Verified
7.6
729
|
Verified
7.3
345
|
Verified
7.8
718
|
Verified
7.4
347
|
Verified
8.0
768
|
Verified
7.7
375
|
Verified
Marketing Automation
7.6
754
|
Verified
7.1
353
|
Verified
7.5
732
|
Verified
7.2
360
|
Verified
7.8
818
|
Verified
7.9
426
|
Verified
7.6
642
|
Verified
7.0
311
|
Verified
Customer Support
8.0
708
|
Verified
7.9
385
|
Verified
7.8
672
|
Verified
7.6
347
|
Verified
7.9
694
|
Verified
7.7
357
|
Verified
7.7
603
|
Verified
7.4
291
7.9
630
|
Verified
7.7
312
|
Verified
Reporting & Analytics
7.9
895
|
Verified
7.7
468
|
Verified
7.9
944
|
Verified
8.0
474
|
Verified
7.7
783
|
Verified
7.4
365
|
Verified
Mobile & Social
7.5
556
|
Verified
7.2
268
|
Verified
7.6
550
|
Verified
7.2
266
|
Verified
7.4
620
|
Verified
7.4
329
|
Verified
Platform
8.1
292
|
Verified
8.2
260
|
Verified
8.1
307
|
Verified
7.8
255
|
Verified
8.2
300
|
Verified
8.1
268
|
Verified
7.9
227
|
Verified
7.9
168
|
Verified
7.9
249
|
Verified
8.2
214
|
Verified
7.8
275
|
Verified
7.5
216
|
Verified
7.7
290
|
Verified
7.6
256
|
Verified
7.8
254
|
Verified
7.2
199
|
Verified
Integration
7.9
297
|
Verified
7.6
260
|
Verified
7.8
232
|
Verified
7.7
202
|
Verified
7.6
238
|
Verified
7.3
198
|
Verified
Generative AI
8.1
18
6.3
28
Agentic AI - CRM
8.0
5
Not enough data
6.7
5
Not enough data
7.4
7
Not enough data
9.0
5
Not enough data
8.3
5
Not enough data
8.7
5
Not enough data
8.3
5
Not enough data
Agentic AI - Sales Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data Sourcing
8.7
21
Not enough data
8.5
21
Not enough data
8.4
20
Not enough data
8.1
21
Not enough data
8.7
20
Not enough data
Predictive Analytics
8.7
20
Not enough data
8.6
19
Not enough data
8.3
19
Not enough data
8.3
19
Not enough data
Sales Management
8.8
20
Not enough data
8.7
19
Not enough data
8.5
20
Not enough data
8.7
20
Not enough data
Agentic AI - Sales Coaching
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Training
8.9
6
Not enough data
8.6
6
Not enough data
7.5
6
Not enough data
8.6
6
Not enough data
Feedback
8.9
6
Not enough data
8.9
6
Not enough data
8.6
6
Not enough data
9.2
6
Not enough data
8.6
6
Not enough data
8.6
6
Not enough data
8.6
6
Not enough data
Generative AI
Not enough data
Not enough data
Categories
Categories
Shared Categories
Dynamics 365 Sales and Sugar Sell are categorized as CRM
Unique Categories
Dynamics 365 Sales is categorized as Sales Analytics and Sales Coaching
Sugar Sell has no unique categories
Reviews
Reviewers' Company Size
Dynamics 365 Sales
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Sugar Sell
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
12.6%
Computer Software
8.4%
Retail
4.0%
Marketing and Advertising
4.0%
Financial Services
3.8%
Other
67.2%
Information Technology and Services
13.3%
Computer Software
10.5%
Marketing and Advertising
5.8%
Financial Services
5.6%
Construction
2.7%
Other
62.1%
Alternatives
Discussions
What is Microsoft Dynamics CRM competitive advantage?
3 Comments
HC
Microsoft Dynamics CRM can help differentiate your business from competitors who’ve implemented but not “adopted” other products. Dynamics CRM functionality...Read more
how can i creat a new feild for the contact?
3 Comments
LV
you must have the "System customizer" and/or "System Administrator" role, If you do you can Click on the "Form Editor" when you have a contact open, you will...Read more
Why did you choose Sugar over something like Salesforce? what benefits do you see?
2 Comments
KR
We went with Sugar for the cost savings and it did what we needed well enough at the time. As we grew it was difficult to scale. We ended up switching to...Read more
How can my business deploy Sugar?
1 Comment
Official Response from Sugar Sell
Sugar can be deployed in nearly any IT environment: As a SaaS "On Demand" solution; behind your organizations firewall in your own datacenter; on public...Read more
How much does Sugar cost to deploy?
1 Comment
Official Response from Sugar Sell
Sugar is priced simply - with no hidden fees unlike other SaaS CRM providers.
Costs vary depending on edition, here are the breakdowns, in terms of user...Read more
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