Sprinklr Social Features

Based on 549 Sprinklr Social reviews. Reports on the performance of social media posts and campaigns.

Based on 530 Sprinklr Social reviews. Allows the creation, management, and scheduling of content to be shared across social media channels.

Centrally manages social media content and conversations across multiple social channels. This feature was mentioned in 557 Sprinklr Social reviews.

As reported in 413 Sprinklr Social reviews. Provides features for managing and optimizing paid advertisements across social channels.

Based on 241 Sprinklr Social reviews. Allows for categorizing or grouping individual posts to streamline social media marketing campaigns.

Based on 199 Sprinklr Social reviews. Monitor hashtags, their trends, and analytics across all social media platforms

As reported in 439 Sprinklr Social reviews. Allows user flexibility into manipulating and digging deeper into the data that is provided through the tool.

Allows users to export reports from the product into an .xsl, .csv, or .pdf file. This feature was mentioned in 440 Sprinklr Social reviews.

Allows marketer to add, track, and measure a multitude of social media accounts. 432 reviewers of Sprinklr Social have provided feedback on this feature.

As reported in 361 Sprinklr Social reviews. Gathers and compares social data from competitors to help keep tabs on competition and benchmark progess in the social sphere.

Tracks how much engagement (views, likes, favorites, retweets, comments, etc.) each piece of content receives to highlight which types of content resonate best with the target audience. 435 reviewers of Sprinklr Social have provided feedback on this feature.

Analyzes the performance of hashtags and identifies popular or trending hashtags. This feature was mentioned in 223 Sprinklr Social reviews.

As reported in 228 Sprinklr Social reviews. Uses AI to accurately assess the sentiment of social media content based on keywords and phrases.

Scours various channels for brand mentions to proactively seek reparative communications. 264 reviewers of Sprinklr Social have provided feedback on this feature.

As reported in 241 Sprinklr Social reviews. Creates and assigns support tickets, scheduling them in a timely manner.

Based on 247 Sprinklr Social reviews. Allows administrators to create templated responses to frequently asked questions.

Based on 196 Sprinklr Social reviews. Ability to connect agents with customers through Live Chat.

Connects employees with customers through a social media solution. This feature was mentioned in 278 Sprinklr Social reviews.

As reported in 189 Sprinklr Social reviews. Ability to connect agents with customers through email.

As reported in 177 Sprinklr Social reviews. Connects employees with customers through a calling solution.

Ability to connect agents with customers through text message solution. 185 reviewers of Sprinklr Social have provided feedback on this feature.

As reported in 198 Sprinklr Social reviews. Provides opportunity for customers to give feedback through a survey.

Enables administrators to create customized reports reflecting customer satisfaction. This feature was mentioned in 275 Sprinklr Social reviews.

Allows administrators to track visitor activity to understand the research that was done before turning to customer service. 223 reviewers of Sprinklr Social have provided feedback on this feature.

Provides a knowledge base or other support channel for disparate team members to work together and provide cohesive solutions. This feature was mentioned in 233 Sprinklr Social reviews.

Based on 339 Sprinklr Social reviews. Enables users to visualize all scheduled social campaigns and content in a timeline or calendar.

Based on 329 Sprinklr Social reviews. Allows users to upload and publish brand content from a shared library.

As reported in 307 Sprinklr Social reviews. Collects all customer messages and inquiries from multiple social channels and delivers them to a unified inbox.

As reported in 330 Sprinklr Social reviews. Automates the content approval process to ensure social posts are approved by managers or clients before publishing.

Allows administrators to assign permissions for different users or teams to access certain platform features. 340 reviewers of Sprinklr Social have provided feedback on this feature.

Provides features for creating or editing social media assets. 234 reviewers of Sprinklr Social have provided feedback on this feature.

Based on 47 Sprinklr Social reviews and verified by the G2 Product R&D team. Generate review forms and questionnaires to gather feedback from users.

Based on 56 Sprinklr Social reviews and verified by the G2 Product R&D team. Allow users to share, like/dislike, and comment on reviews.

Based on 48 Sprinklr Social reviews and verified by the G2 Product R&D team. Checks to ensure the reviewers are real people who used the products.

Based on 46 Sprinklr Social reviews and verified by the G2 Product R&D team. Define and implement terms and conditions for privacy, copyright, or intellectual property.

Based on 46 Sprinklr Social reviews and verified by the G2 Product R&D team. Reviews can be collected directly from e-commerce platforms or online stores.

Based on 45 Sprinklr Social reviews and verified by the G2 Product R&D team. Reviews can be distributed across multiple channels (online, in store, etc.).

Based on 51 Sprinklr Social reviews and verified by the G2 Product R&D team. Allow consumers to provide feedback while interacting with customer service representatives.

Based on 53 Sprinklr Social reviews and verified by the G2 Product R&D team. Analyze data points such as page views, average rating, or consumer sentiment.

Based on 54 Sprinklr Social reviews and verified by the G2 Product R&D team. Support multiple types of user generated content such as text, video, or photos.

Based on 45 Sprinklr Social reviews and verified by the G2 Product R&D team. Manage product samples used for promotional purposes.

Based on 44 Sprinklr Social reviews and verified by the G2 Product R&D team. Generate multiple types of badges based on user ratings.

Based on 51 Sprinklr Social reviews and verified by the G2 Product R&D team. Provide APIs or direct integration with e-commerce software and website builders.

Ability to connect to social media platforms like LinkedIn, Facebook, Twitter, and easily share content. This feature was mentioned in 30 Sprinklr Social reviews.

Allows users to queue up content to share at a preselected time 29 reviewers of Sprinklr Social have provided feedback on this feature.

Provides content optimization scoring so users are sharing content that is engaging for readers This feature was mentioned in 29 Sprinklr Social reviews.

As reported in 29 Sprinklr Social reviews. Tracks the number of visits, likes, and reshares of posted content

Based on 28 Sprinklr Social reviews. Tracks trends such as which social channels are performing well and which news sources are trending

Monitor social media interactions to identify consumer trends This feature was mentioned in 52 Sprinklr Social reviews.

Track the performance of marketing campaigns and social media advertising 51 reviewers of Sprinklr Social have provided feedback on this feature.

Provides integrations for marketing automation, CRM, email, and social media management platforms 27 reviewers of Sprinklr Social have provided feedback on this feature.

Provides mobile user support 28 reviewers of Sprinklr Social have provided feedback on this feature.

Measures adoption of the employee advocacy tool (both internally and externally) to inform strategy This feature was mentioned in 28 Sprinklr Social reviews.

Provides features for users to autotranslate social posts into multiple languages This feature was mentioned in 27 Sprinklr Social reviews.

Measure campaigns, brands, and products for quantitative metrics such as conversation volume, when conversations are happening, and your brand's share of voice. 403 reviewers of Sprinklr Social have provided feedback on this feature.

Identifies who is talking about your brand along with their influence over social communities. This feature was mentioned in 334 Sprinklr Social reviews.

As reported in 156 Sprinklr Social reviews. Monitors social media channels for brand mentions and reports on the quality and quantity of conversations about a brand or product.

Provides features for monitoring multiple keywords, topics, or hashtags, with the ability to increase the number of terms being tracked. 159 reviewers of Sprinklr Social have provided feedback on this feature.

Identifies and analyzes trends in topics, hashtags, or audiences to help brands anticipate changes in consumer attitudes. 156 reviewers of Sprinklr Social have provided feedback on this feature.

Allows users to monitor conversations about competitors and measure performance against them. 147 reviewers of Sprinklr Social have provided feedback on this feature.

Determines whether mentions of your brand are positive, negative or neutral. This feature was mentioned in 364 Sprinklr Social reviews.

Based on 405 Sprinklr Social reviews. Access custom reports and dashboards to measure social activity and engagement opportunities. Allows users to export data and graphs into various formats.

As reported in 158 Sprinklr Social reviews. Self-monitors important metrics and sends notifications to users in-app or through email, text message or otherwise.

Based on 149 Sprinklr Social reviews. Provides advanced data filtering capabilities to help users drill down, sort, filter, aggregate, and group social listening data.

Manages multiple types of social content such as text, documents, videos, and images 57 reviewers of Sprinklr Social have provided feedback on this feature.

Based on 55 Sprinklr Social reviews. Allows users to migrate content and product data from other systems such as Product information Management (PIM)

Include workflows and rules for content sharing and publishing 56 reviewers of Sprinklr Social have provided feedback on this feature.

Based on 54 Sprinklr Social reviews. Provide features or integrate with sfotware to manage user-generated content (UGC)

Allows users to live stream content, which can be recorded and replayed on demand This feature was mentioned in 53 Sprinklr Social reviews.

Based on 52 Sprinklr Social reviews. Support engagement on multiple channels such as email, phone, and in-store

Provide pesonalization options such as dynamic templates, localized content, amd recommendations 53 reviewers of Sprinklr Social have provided feedback on this feature.

As reported in 50 Sprinklr Social reviews. Provides chatbots and intelligent assistants for conversational commerce

Include rules and workflows for moderation of social engagement 52 reviewers of Sprinklr Social have provided feedback on this feature.

Manage shoppable content such as images or videos that buyers can click to access a store This feature was mentioned in 50 Sprinklr Social reviews.

Create social stores and customizable branded landing pages This feature was mentioned in 51 Sprinklr Social reviews.

As reported in 133 Sprinklr Social reviews. Allows users to generate text based on a text prompt.

Allows users to automate responses to customer inquiries across various channels.

Provides users the ability to automate the collection and analysis of feedback from customers, employees, or other stakeholders.

Allows users to automate the handling, processing, and management of documents.

Allows the AI agent to learn from interactions and adapt its responses accordingly.

Allows the AI agent to learn from interactions and adapt its responses accordingly.

Provides the AI agent the ability to execute tasks without requiring constant user input.

Allows the AI agent to identify and resolve issues without user intervention.

Allows the AI agent to autonomously resolve customer queries without human intervention.

Enables the AI agent to provide accurate answers based on the context of customer inquiries.

Allows the AI agent to analyze customer sentiment and adjust responses accordingly.

Enables the AI agent to retrieve information from a knowledge base to assist with query resolution.

Provides users the ability to interact with the AI agent in multiple languages for global support.

Enables the AI agent to initiate interactions, such as reminders or follow-ups, with customers.

Provides users the ability to automate gathering and analyzing customer feedback after interactions.

Allows the AI agent to identify when issues require human intervention and escalate them appropriately.

Enables the AI agent to streamline repetitive customer service tasks, improving efficiency and response times.

Allow Gen AI powered chatbots to provide intelligent responses and tailored product recommendations.

Trigger messages based on specific customer actions such as personalized messages, promotions or cart abandonment.

Use Agentic AI to deliver superior customer engagement through human-like conversations.

Allow users to use voice assistants, such as Alexa, Google Assistant, and Siri to shop using voice commands.

Enable users to engage in communication apps such WhatsApp, Facebook Messenger, Instagram, WeChat etc.

Allow integration with e-commerce stores to import products, manage inventory and get order notifications.

Add conversational commerce functionality across various sales channels and customer touchpoints.

Integrate with payment platform for accepting payments from the chat interface

Integrate with CRM, POS or any marketing marketing tools for sending discounts, offers, recommendations and personalized campaigns.

Provide insights into customer behavior, sales trends, and chatbot performance.

Track KPIs like customer satisfaction, conversion rates, and overall sales driven by conversational channels.

Capability to perform complex tasks without constant human input

Works across multiple software systems or databases

Anticipates needs and offers suggestions without prompting

Capability to perform complex tasks without constant human input

Ability to break down and plan multi-step processes

Works across multiple software systems or databases

Improves performance based on feedback and experience

Engages in human-like conversation for task delegation

Anticipates needs and offers suggestions without prompting

Makes informed choices based on available data and objectives

Improves performance based on feedback and experience 10 reviewers of Sprinklr Social have provided feedback on this feature.

As reported in 10 Sprinklr Social reviews. Engages in human-like conversation for task delegation

Capability to perform complex tasks without constant human input 55 reviewers of Sprinklr Social have provided feedback on this feature.

Based on 55 Sprinklr Social reviews. Ability to break down and plan multi-step processes

Based on 55 Sprinklr Social reviews. Works across multiple software systems or databases

As reported in 55 Sprinklr Social reviews. Improves performance based on feedback and experience

Engages in human-like conversation for task delegation 55 reviewers of Sprinklr Social have provided feedback on this feature.

Anticipates needs and offers suggestions without prompting This feature was mentioned in 53 Sprinklr Social reviews.

Makes informed choices based on available data and objectives This feature was mentioned in 52 Sprinklr Social reviews.

Based on 39 Sprinklr Social reviews. Capability to perform complex tasks without constant human input

Based on 39 Sprinklr Social reviews. Works across multiple software systems or databases

As reported in 38 Sprinklr Social reviews. Improves performance based on feedback and experience

Based on 38 Sprinklr Social reviews. Anticipates needs and offers suggestions without prompting

Makes informed choices based on available data and objectives 38 reviewers of Sprinklr Social have provided feedback on this feature.

Capability to perform complex tasks without constant human input This feature was mentioned in 30 Sprinklr Social reviews.

Based on 30 Sprinklr Social reviews. Works across multiple software systems or databases

Improves performance based on feedback and experience This feature was mentioned in 30 Sprinklr Social reviews.

As reported in 31 Sprinklr Social reviews. Anticipates needs and offers suggestions without prompting

Makes informed choices based on available data and objectives 32 reviewers of Sprinklr Social have provided feedback on this feature.