Speechmatics Reviews & Product Details

From the very beginning of our engagement, we've been consistently impressed by two core aspects of Speechmatics: their world-class technology and their unwavering commitment to partnership.

The performance of their speech-to-text service is simply outstanding. The combination of industry-leading accuracy, incredible speed and the 55+ language support has fundamentally improved the quality of our service. Furthermore, their robust security measures provide the peace of mind we need to handle sensitive data with confidence.

However, what truly distinguishes Speechmatics is their people and their collaborative approach. Our representative provides incredibly prompt and hands-on support, making us feel like they are a true extension of our own team. They go beyond a simple supplier relationship, acting as a genuine partner invested in our success.

This spirit is also reflected in their product development. They have a remarkable willingness to listen to customer needs and requests, and we've seen our feedback actively considered and integrated into their product roadmap. It is this commitment to co-creation and shared success that makes Speechmatics an invaluable partner for driving our business forward. Review collected by and hosted on G2.com.

Honestly, there is nothing significant to report. Any minor questions or issues we've encountered have been resolved immediately and effectively by their fantastic support team. Their service has consistently met and exceeded our expectations for our use case. Review collected by and hosted on G2.com.

As a regional media monitoring firm with modest IT resources, we appreciate the relative ease of integrating Speechmatics into our broadcast monitoring workflow. Customer support is reliable and provides quick responses. The sales team have been amazing, too, helping us create a service plan that considers both our current business volume and supports our projected growth. And we like what we're seeing with regards to service enhancements and expansion. We hope to be able to take advantage of additional language capabilities soon. Review collected by and hosted on G2.com.

There is nothing we actively 'dislike' about Speechmatics. Review collected by and hosted on G2.com.

I appreciate Speechmatics' super accuracy, particularly in the medical domain, which is vital for US healthcare documentation. The product adapts based on the domain due to its advanced language model. The SDK offers great support for Node.js, making integration seamless with effective WebSocket and event management functionalities. I value the enhanced accuracy and flexible pricing that allows selecting models fitting different budgets. The ability to add custom pronunciations further boosts accuracy. Their support team played a significant role during the setup process, which was relatively straightforward. Review collected by and hosted on G2.com.

It can improve on latencies. Currently, it's around sub one second latencies, but they can improve it further to somewhere around four hundred milliseconds. Because I feel Speechmatics is losing the game of voice agent for call centers due to high latency issue. In that particular voice AI agent solutions, the market leader is Deepgram with low latency solutions. But, We trust speechmatics can beat it Review collected by and hosted on G2.com.

I like it because we use it a the transcription layer to our research tool. It has several languages integrated to it so whenever a user uploads a lecture that has English and French, the system can easily recognize it. Our main usage is the speech to text and its perfect. Lastly, the ease of integration for the API. Review collected by and hosted on G2.com.

Coming from Africa, we have diverse local languages and this are not recognized in speechmatics. That is one downside we have experienced. Review collected by and hosted on G2.com.

It has a very high yield on accuracy of transcriptions - much better than any other offering we have reviewed. It offers this yield for English and foreign language voice recordings. It is very easy to use via the browser portal. Production of transcripts are fast and accurate whilst also coping very well indeed with local dialects and accents/tone etc. It seems to also cope very well with voice recordings where background noise is a factor. Original implementation was easy and the support received from Speechmatics, although hardly needed, was excellent. Review collected by and hosted on G2.com.

If the ability to transcribe the text onto selected document templates held by the end customer then this would be massively beneficial. If it could also do this by applying intelligence to determine what sections of the voice recording to transcribe where on the end customer document templates then this would be fantastic. The ability to fulfil both of those features via an API into the business system of choice (and hosted templates) would be highly desirable. It would trigger a further massive spike in the level of use of Speechmatics for us. Review collected by and hosted on G2.com.

We have used Speechmatics for transcribing recorded stories from our charity's service users. These recordings are often low-quality and featuring strong accents, so other software often struggled... We used to have to manually transcribe (an extremely time consuming task!) but with Speechmatics have been able to speed this up dramatically, while maintaining accuracy and also producing a subtitle-ready SRT file. Massively recommend. Review collected by and hosted on G2.com.

We currently use the free plan as it allows us enough audio time for our relatively minimal requirements. We used to be able to download a text file with speakers split, but this feature seems either to have been buried or locked behind the subscription. Not a huge issue as we are still able to copy and paste this text from the output, but a slight loss of streamline. Review collected by and hosted on G2.com.

Blazing fast, accurate and stable live and on-demand transcription. It's the best live transcription service we've used so far. It has high language coverage, custom glossaries and speaker diarization, which are essential for live subtitling. Review collected by and hosted on G2.com.

It would be great to support an arbitrary number of different languages being spoken at the same time - useful for live multilingual events. Nevertheless, I don't know of a competitor that can do this. Review collected by and hosted on G2.com.

We’ve been using Speechmatics for large-scale audio processing of call recordings, and what really stands out is the accuracy of the transcripts—especially when paired with speaker diarization. The API was straightforward to set up and has been very stable. Overall, it’s been a smooth and reliable integration into our workflow. Review collected by and hosted on G2.com.

The only downside so far is the pricing. While it’s on the higher end, the quality and performance do help justify the cost. Review collected by and hosted on G2.com.

What I appreciate most about Speechmatics is the accuracy and speed of their speech recognition technology. The platform consistently delivers highly precise transcriptions, even with diverse accents, background noise, and technical terminology. Review collected by and hosted on G2.com.

There isn’t much to dislike, but if I had to point out something, it would be the learning curve when first exploring the full breadth of features and customization options. However, the documentation and support resources are strong Review collected by and hosted on G2.com.

The exceptional transcription accuracy, even with challenging audio conditions and diverse accents. It consistently delivers high-quality results with minimal need for manual correction, which saves our team valuable time. The platform is also fast, reliable, and integrates smoothly with our workflows, making it an indispensable tool for our accessibility and live captioning services. Review collected by and hosted on G2.com.

With some languages, it has some difficulties, such as Brazilian Portuguese, but they are always working to improve it. Review collected by and hosted on G2.com.