Speechmatics Reviews & Product Details

We run Speechmatics’ real-time engine as the transcription core of a live captioning service for broadcast TV. Each channel gets its own Speechmatics container, deployed both in the cloud and on our own Kubernetes hardware. After months in production and a lot of testing, it has earned its place in our stack. Review collected by and hosted on G2.com.

The least helpful thing about Speechmatics is how much its high-accuracy model depends on the hardware underneath it. The official sizing guidance is demanding, and on an older CPU generation we watched it fall behind real time, which is fatal for live captions. Recent CPUs ran it comfortably, but you only find out which side of that line you’re on by benchmarking yourself. Self-hosting also brings license management and usage reporting that a hosted API would handle for you. And the engine holds the end of a sentence until speech resumes, so when a live feed goes quiet, the last few words can sit on hold until audio comes back. Review collected by and hosted on G2.com.

As a regional media monitoring firm with modest IT resources, we appreciate the relative ease of integrating Speechmatics into our broadcast monitoring workflow. Customer support is reliable and provides quick responses. The sales team have been amazing, too, helping us create a service plan that considers both our current business volume and supports our projected growth. And we like what we're seeing with regards to service enhancements and expansion. We hope to be able to take advantage of additional language capabilities soon. Review collected by and hosted on G2.com.

There is nothing we actively 'dislike' about Speechmatics. Review collected by and hosted on G2.com.

Ease of use. Ease of sign-up when doing self-service. Ability to easily review API key usage metrics split by Project on the online dashboard. Diarization identifying Speaker 1 vs 2. Review collected by and hosted on G2.com.

It appears to fill in a whole lot of nonsense when it hears noise or background chatter, creating disconcerting false positive transcriptions. Unfortunately it often identifies echoing speech weirdly, by repeating the word multiple times. Punctuation is practically non-existent, and appears more linked to how fast the person is talking, rather than grammar, the sentence structure, or tone of voice (i.e. asides or tangents just turn into run-on sentences). Does not always identify when the Speaker changes accurately, especially during interruptions when there is no space between Speakers words. Review collected by and hosted on G2.com.

The UI/UX is smooth to use; it is simple and clear. The integration documentation is well written, it covers all of the necessary information needed. The ASR performance is also consistent and accurate. However, we do experience some issues when new updates are deployed to the models. The support team is knowledgeable and prompt in assisting us with issues that arise. Review collected by and hosted on G2.com.

The updates deployed without notice are a thing of concern. While the SAAS ASR is great, the offline models have room for improvement. From a technical perspective, there are few places where some request/response structures can be improved however, it's not a show stopper. Review collected by and hosted on G2.com.

What I like most about Speechmatics is how easy it is to work with recorded audio. As a dietician, nutritionist, and health content creator, I often create health awareness content and sometimes need to review recordings before using the information in educational material. The transcription is accurate enough for my day-to-day work and the timestamps make it easier to go back to specific parts of a recording when needed. I also find speaker identification useful when there are multiple people in a discussion. It keeps the transcript more organized and easier to follow. For longer recordings, the summary and topic-related features help me get a quick understanding of the main discussion points without reviewing everything from the beginning.

Another thing I like is that Speechmatics is not limited to transcription only. Features such as real-time transcription and text to speech make it useful for different types of audio and content workflows. The platform feels straightforward, and I was able to start using it without spending much time on setup.

Performance has been good in my experience. Audio files are processed fairly quickly, and the output is generally well structured and easy to read. Overall, it helps me save time when organizing, reviewing, and repurposing health education content for documentation and content creation purposes. Overall, Speechmatics helps me save time when creating, reviewing, organizing, and repurposing health-related content. It fits naturally into my workflow for health education, content creation, documentation, and audio-based projects. Review collected by and hosted on G2.com.

The transcription quality is good overall, but with specialized healthcare or technical terminology, I sometimes make minor edits before finalizing content or notes. Also, Speaker identification is helpful, but in longer discussions with multiple participants, I occasionally double check the speaker labels before using the transcript for documentation purposes. Review collected by and hosted on G2.com.

I really appreciate the customer service and their willingness to help. Working with Speechmatics has made a big difference for us, especially in innovating our voice control products. We were able to get up and running with Speechmatics within a day or two, and by the end of the week, we had a working prototype for our CapGo captioning product. This efficiency has been impressive and made a substantial impact on our processes. Using Speechmatics has allowed us to generate new products and services in a remarkably short amount of time, taking tasks that would've required months and completing them in days with just a small team. The service has also created a redundancy in our capabilities, which I find valuable. Review collected by and hosted on G2.com.

So far our exoerience with Speechmatics has had no major drawbacks. Any time we've encountered a deficiency, the Speechmatics development team has been very collaborative in filling gaps. Review collected by and hosted on G2.com.

For our applications, the tight integration of speech-to-text into our editorial systems is most important and it works really well. The quality of transcription across many languages is extremely high, and the speed and efficiency are also of the highest standards at a good price. Review collected by and hosted on G2.com.

Over the past few years, my account management contact has changed several times, but everything was handled smoothly and ultimately resolved well. Review collected by and hosted on G2.com.

I find the quality of the transcripts at Speechmatics really quite good, especially for medical conversations in Dutch. Doctors are also positive about it. Additionally, I am very satisfied with the customer service; we have good contact. The price also plays an important role for us and is not too expensive. Technically, everything works well and is well set up. Moreover, the initial installation was really super easy, ready in less than half an hour. Review collected by and hosted on G2.com.

I have noticed that there are still some issues with voice recognition where it doesn't quite capture the number of people in the room correctly. Review collected by and hosted on G2.com.

I like that Speechmatics handles medical terminology clearly and converts speech to text quickly. The transcription is efficient and clear during real-time conversations, with low latency. I also find the API simple to set up, with a limited set of configurations, and it can be done in a few minutes. The service and support are good. Review collected by and hosted on G2.com.

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I find Speechmatics extremely useful for adding captions to live streams and utilizing its speech recognition capabilities in conference rooms. I love its good speech recognition, allowing me to avoid any manual corrections. The well-functioning WebSocket interface is a highlight for me, being easy to implement. It offers me a lot of freedom in choosing a programming language, unlike many proprietary solutions restricted to 2-3 platforms. I appreciate that I'm not limited to a single SDK and can develop a solution very quickly, even in languages like Rust. Additionally, the initial setup of Speechmatics was very simple. Review collected by and hosted on G2.com.

I struggle with multilingual streams and the uneven coverage of configuration features across different languages, like the ability to recognize profanity. The full functionality isn't available like it is in the current single-language version with speaker recognition. Review collected by and hosted on G2.com.