---
title: HoduCC - Omnichannel Contact Center Software Reviews
meta_title: 'HoduCC - Omnichannel Contact Center Software Reviews 2026: Details, Pricing,
  & Features | G2'
meta_description: Filter reviews by the users' company size, role or industry to find
  out how HoduCC - Omnichannel Contact Center Software works for a business like yours.
aggregate_rating:
  rating_value: 3.5
  review_count: 1
  scale: '5'
date_modified: '2026-06-07'
parent_category:
  name: Call & Contact Center
  url: https://www.g2.com/categories/call-contact-center
---


# HoduCC - Omnichannel Contact Center Software Reviews
**Vendor:** Hodusoft  
**Category:** [Contact Center Software](https://www.g2.com/categories/contact-center)  
**Average Rating:** 3.5/5.0  
**Total Reviews:** 1
## About HoduCC - Omnichannel Contact Center Software
HoduCC: Omnichannel Contact Center Software Omnichannel contact center software that offers streamlined end-to-end communication solutions. Its effective use of data in customer journeys allows seamless experience across all channels. The contact center software easily accommodates the needs of sales and operations, and it offers a wide range of customization as per your business requirements. Whether there’s a requirement to improve productivity or enhance customers satisfaction, HoduCC is a perfect match of call center software for all types of business. Opt for HoduCC to deliver quick, measurable, and improved call center operations! HoduCC omnichannel contact center software with advanced technology helps resolve multiple customer issues and track customer engagements. Have look at the key features of this product: Automatic Call Distribution Multi Level IVR Real-Time Analytics & Reports Ivr & Agent Survey Quality Analysis Skill-based Mapping Predictive Dialer Auto Dialer Single-tenant & Multi-tenant Support WebRTC Phone Built-in CRM Omnichannel Support Inbuilt Ticketing System Answering Machine Detection




## HoduCC - Omnichannel Contact Center Software Reviews
  ### 1. Scalable Call Center Software for Small Firms

**Rating:** 3.5/5.0 stars

**Reviewed by:** Hardi V. | Digital Marketing Executive, Information Technology and Services, Mid-Market (51-1000 emp.)

**Reviewed Date:** November 23, 2018

**What do you like best about HoduCC - Omnichannel Contact Center Software?**

The flow is perfect here. Before this I was afraid even thinking about my own business but after knowing about HoduCC, it is easy to manage my startup business. The software provides us the facility to manage the employees/ agents and customers all together, the call features, IVR, music on hold all together making a full package.

**What do you dislike about HoduCC - Omnichannel Contact Center Software?**

Initially you may find it complex but after it's easy to use.

**Recommendations to others considering HoduCC - Omnichannel Contact Center Software:**

I will recommend this to the startups.

**What problems is HoduCC - Omnichannel Contact Center Software solving and how is that benefiting you?**

For a small business,  we don't have that much funding that we can spend more money for this kind of software but Hoducc can be the software you can use for your startup too. We can handle the parallel calls, give a chance to the agent to use the options like weekend/ holiday mode. if one line is busy it automatically redirects to the free one.


## HoduCC - Omnichannel Contact Center Software Discussions
  - [What is HoduCC - Omnichannel Contact Center Software used for?](https://www.g2.com/discussions/what-is-hoducc-omnichannel-contact-center-software-used-for)

- [View HoduCC - Omnichannel Contact Center Software pricing details and edition comparison](https://www.g2.com/products/hoducc-omnichannel-contact-center-software/reviews?section=pricing&secure%5Bexpires_at%5D=2026-08-07+09%3A09%3A11+-0500&secure%5Bsession_id%5D=0d996f98-31b5-4615-bf48-21646ae9e403&secure%5Btoken%5D=f4a60a1c4d5e09f73d2b3e47baff0225201deb9acd4fc95a4d3463a0f123cc9b&format=llm_user)

## HoduCC - Omnichannel Contact Center Software Features
**Additional Functionality**
- Call Reporting
- Automatic Call Distribution
- Call Whispering
- Callback Scheduling
- CRM
- Call Tagging
- Dashboard
- Call Recording
- Alerts/Escalation
- AI Copilot
- Call Transcription
- Queue Management
- Manual Dialer
- Call Tracking
- Auto-Dialer
- Call Monitoring
- Activity Tracking
- Multi-Channel Communication
- Contact Management
- Sentiment Analysis
- Progressive Dialer
- Voice Recognition
- Reporting/Analytics
- Monitoring
- IVR
- Call Logging
- Chatbot
- Third-Party Integrations
- Outbound Call Center
- Interaction Tracking
- Voice Mail
- Call Routing
- Automated Responses
- API
- Call Transfer
- AI Summarization
- Call Center Management
- Inbound Call Center
- Surveys & Feedback
- Chat/Messaging
- Predictive Dialer
- Blended Call Center
- Caller ID
- Generative AI
- Performance Management
- Computer Telephony Integration
- Call Scripting

**Channels**
- Voice
- Social
- Web Chat
- Mobile SMS
- Email

**Generative AI**
- AI Text-to-Speech
- Generative AI

**Functions**
- Session Routing
- Session Queuing
- Concurrent Calling
- Speech Analytics
- Auto Dialer
- IVR
- Inbound Screen Pop
- Persistent Data
- Predictive Dialer
- Automated Routing
- Real-Time Analytics
- Reporting/Analytics

**Agentic AI - Contact Center**
- Autonomous Task Execution
- Cross-system Integration
- Natural Language Interaction
- Proactive Assistance
- Third-Party Integrations
- Social Media Integration
- Computer Telephony Integration

**Administrative**
- Session Summary Notes
- Administrator Access
- Reporting & Dashboards
- Session Recording
- Agent Scheduling and Assignment
- Callback Scheduling
- Activity Dashboard
- Call Reporting

**Additional Functionality**
- API
- Alerts/Notifications
- Call Transfer
- Data Import/Export
- Call Scripting
- Interaction Tracking
- Collaboration Tools
- Call Monitoring
- Customizable Reports
- Contact Management
- Activity Tracking
- Automatic Call Distribution
- Contact Database
- Chatbot
- Call Center Management
- Performance Management
- Call Tracking
- CRM
- Reporting & Statistics
- Quality Management
- Agent Interface
- Queue Management
- Customer History
- Voice Mail
- Monitoring
- Call List Management
- Chat/Messaging
- Workforce Management
- Campaign Management
- AI Copilot
- Email Management
- Caller ID
- Multi-Channel Communication
- Real-Time Monitoring

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