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# AssemblyAI - Speech to Text API vs Speechmatics Comparison - What are their main differences?

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AssemblyAI - Speech to Text...Speechmatics[+ Add Product](#)

Reviews

**AssemblyAI - Speech to Text API** [

4.6/5(125)

](https://www.g2.com/products/assemblyai-speech-to-text-api/reviews#reviews)

**Speechmatics** [

4.7/5(74)

](https://www.g2.com/products/speechmatics/reviews#reviews)

Pricing

**AssemblyAI - Speech to Text API**
Free Trial

**Free** · Get started at no cost

**Speechmatics**
Free Trial

**Free** 480 Minutes of Audio Free Per Month · Free

**Pricing Insights**
from reviews

Time to Implement

**AssemblyAI - Speech to Text API**
1 month

Based on 23 responses

**Speechmatics**
1 month

Based on 12 responses

Return on Investment

**AssemblyAI - Speech to Text API**
6 months

Based on 22 responses

**Speechmatics**
3 months3 months sooner

Based on 10 responses

Perceived Cost

**AssemblyAI - Speech to Text API**
$$$$$

**Speechmatics**
$$$$$

Average Discount

**AssemblyAI - Speech to Text API**
6%

**Speechmatics**
Not enough reviews yet

Pros & Cons

**AssemblyAI - Speech to Text API**
[
Accuracy (36)
](https://www.g2.com/products/assemblyai-speech-to-text-api/reviews?filters%5Bsentiment_snippet%5D=1138063&qs=pros-and-cons#reviews)[
Ease of Use (26)
](https://www.g2.com/products/assemblyai-speech-to-text-api/reviews?filters%5Bsentiment_snippet%5D=1138147&qs=pros-and-cons#reviews)[
Limited Language Support (10)
](https://www.g2.com/products/assemblyai-speech-to-text-api/reviews?filters%5Bsentiment_snippet%5D=1138084&qs=pros-and-cons#reviews)[
Pricing Issues (8)
](https://www.g2.com/products/assemblyai-speech-to-text-api/reviews?filters%5Bsentiment_snippet%5D=1939663&qs=pros-and-cons#reviews)

**Speechmatics**
[
Accuracy (21)
](https://www.g2.com/products/speechmatics/reviews?filters%5Bsentiment_snippet%5D=1230416&qs=pros-and-cons#reviews)[
Transcription Accuracy (15)
](https://www.g2.com/products/speechmatics/reviews?filters%5Bsentiment_snippet%5D=1230047&qs=pros-and-cons#reviews)[
Limited Features (4)
](https://www.g2.com/products/speechmatics/reviews?filters%5Bsentiment_snippet%5D=2230970&qs=pros-and-cons#reviews)[
Limited Language Support (4)
](https://www.g2.com/products/speechmatics/reviews?filters%5Bsentiment_snippet%5D=1993247&qs=pros-and-cons#reviews)

Integrations

**AssemblyAI - Speech to Text API**
[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_b3390b4cc3d92e87d570895f7358c003/amazon-connect.jpg "Product Avatar Image")

Connect

](https://www.g2.com/products/amazon-connect/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_ff47c687f709c1066319182e9ab0b3b5/apple-ios.png "Product Avatar Image")

iOS

](https://www.g2.com/products/apple-ios/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_072d3faa909cee45eeda9359b10366a9/luke-didriksen-daily.png "Product Avatar Image")

Daily

](https://www.g2.com/products/luke-didriksen-daily/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_2a795ead4f265cb7ca18aaa34a6665c5/vitech-corporation-genesys.png "Product Avatar Image")

Genesys

](https://www.g2.com/products/vitech-corporation-genesys/reviews)[
View all
](https://www.g2.com/products/assemblyai-speech-to-text-api/integrations)

**Speechmatics**
[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_192a0c95d39f915ddd2f2bd4e95d4afa/content-guru-storm.jpg "Product Avatar Image")

Content Guru storm

](https://www.g2.com/products/content-guru-storm/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_9a79d61fd9bf19162220cb5f1e92d410/docker-inc-docker.png "Product Avatar Image")

Docker hub

](https://www.g2.com/products/docker-inc-docker/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_b8c3daf65d785cff1c07ec2cb7c4205a/elevenlabsio.png "Product Avatar Image")

ElevenLabs

](https://www.g2.com/products/elevenlabsio/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_21892c29b5e91010f2fcbaf06ccab698/gospeech.png "Product Avatar Image")

Gospeech

](https://www.g2.com/products/gospeech/reviews)[
View all
](https://www.g2.com/products/speechmatics/integrations)

Screenshots

**AssemblyAI - Speech to Text API**
 ![AssemblyAI - Speech to Text API screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/1470254/Screenshot-2025-06-02-at-10.49.01-AM.png)

**Speechmatics**
 ![Speechmatics screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/1228896/Realtime-transcription.gif)

Ratings

Meets Requirements

**AssemblyAI - Speech to Text API**

8.9

8.995

**Speechmatics**

9.1

9.162

Ease of Use

**AssemblyAI - Speech to Text API**

9.0

9.097

**Speechmatics**

9.2

9.264

Ease of Setup

**AssemblyAI - Speech to Text API**

9.0

9.085

**Speechmatics**

8.8

8.855

Ease of Admin

**AssemblyAI - Speech to Text API**

8.6

8.637

**Speechmatics**

9.0

9.026

Quality of Support

**AssemblyAI - Speech to Text API**

8.9

8.971

**Speechmatics**

9.2

9.257

Has the product been a good partner in doing business?

**AssemblyAI - Speech to Text API**

9.0

9.035

**Speechmatics**

9.3

9.326

Product Direction (% positive)

**AssemblyAI - Speech to Text API**

9.7

9.793

**Speechmatics**

9.4

9.458

Features

Voice Recognition[Hide 59 FeaturesShow 59 Features](javascript:void(0);)

8.0

71

8.9

27

Deployment & Integration - Voice Recognition

Installation & setup Ease

8.8

64

9.5(won by 0.7)

16

 (There is a greater than 0.5 difference between this product's rating and its competitors)

Developer API & SDK

9.2

66

9.3(won by 0.1)

18

Software Integration

8.4

63

9.1(won by 0.7)

13

 (There is a greater than 0.5 difference between this product's rating and its competitors)

Multi-Device Support

7.9

56

8.9(won by 1.0)

12

 (There is a greater than 0.5 difference between this product's rating and its competitors)

Multiple Format Support

Not enough data

Not enough data

Video Support

Not enough data

Not enough data

Third-Party Integrations

Not enough data

Not enough data

Performance Optimization - Voice Recognition

Accuracy in Noisy Settings

8.1

59

8.6(won by 0.5)

16

 (There is a greater than 0.5 difference between this product's rating and its competitors)

High-Volume Scalability

8.5

57

8.6(won by 0.1)

15

Environmental Noise Adaptation

8.3

54

8.9(won by 0.6)

14

 (There is a greater than 0.5 difference between this product's rating and its competitors)

Multilingual Voice Recognition

7.8

58

9.3(won by 1.5)

17

 (There is a greater than 0.5 difference between this product's rating and its competitors)

Low-Latency Processing

7.8

60

9.6(won by 1.8)

20

 (There is a greater than 0.5 difference between this product's rating and its competitors)

Security & Compliance - Voice Recognition

Liveness Detection

7.4

50

8.6(won by 1.2)

13

 (There is a greater than 0.5 difference between this product's rating and its competitors)

Regulatory Compliance

8.0

52

9.5(won by 1.5)

13

 (There is a greater than 0.5 difference between this product's rating and its competitors)

Secure Communication Channels

8.1

50

9.3(won by 1.2)

12

 (There is a greater than 0.5 difference between this product's rating and its competitors)

Advanced AI & Biometric Features - Voice Recognition

Voice-Based Authentication

7.0

49

8.3(won by 1.3)

9

 (There is a greater than 0.5 difference between this product's rating and its competitors)

Machine Learning & Adaptive Speech Recognition

7.7

50

8.8(won by 1.1)

10

 (There is a greater than 0.5 difference between this product's rating and its competitors)

Speaker Differentiation

8.1

57

8.3(won by 0.2)

14

Sentiment & Tone Analysis

7.6

53

8.7(won by 1.1)

9

 (There is a greater than 0.5 difference between this product's rating and its competitors)

Concatenated Speech

Not enough data

Not enough data

Speech-to-Text Analysis

Not enough data

Not enough data

Agentic AI - Voice Recognition

Natural Language Interaction

7.8

25

8.1(won by 0.3)

9

Multi-Language

Not enough data

Not enough data

Additional Functionality

Search/Filter

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Call Transfer

Not enough data

Not enough data

Document Review

Not enough data

Not enough data

API

Not enough data

Not enough data

Performance Management

Not enough data

Not enough data

Status Tracking

Not enough data

Not enough data

Audio Capture

Not enough data

Not enough data

Automatic Transcription

Not enough data

Not enough data

Call Reporting

Not enough data

Not enough data

Full Text Search

Not enough data

Not enough data

Text Editing

Not enough data

Not enough data

Document Management

Not enough data

Not enough data

Data Import/Export

Not enough data

Not enough data

Reporting/Analytics

Not enough data

Not enough data

Activity Dashboard

Not enough data

Not enough data

Call Routing

Not enough data

Not enough data

IVR

Not enough data

Not enough data

SSL Security

Not enough data

Not enough data

Call Scripting

Not enough data

Not enough data

Real-Time Data

Not enough data

Not enough data

Video Management

Not enough data

Not enough data

Secure Data Storage

Not enough data

Not enough data

Generative AI

Not enough data

Not enough data

Call Recording

Not enough data

Not enough data

Customizable Macros

Not enough data

Not enough data

Contact Management

Not enough data

Not enough data

CRM

Not enough data

Not enough data

Automatic Formatting

Not enough data

Not enough data

Automatic Call Distribution

Not enough data

Not enough data

Monitoring

Not enough data

Not enough data

Drag & Drop

Not enough data

Not enough data

Call Monitoring

Not enough data

Not enough data

Call Center Management

Not enough data

Not enough data

Voice Mail

Not enough data

Not enough data

Compliance Management

Not enough data

Not enough data

Transcription[Hide 80 FeaturesShow 80 Features](javascript:void(0);)

Not enough data

8.6

31

Voice

Dictation

Not enough data

8.8(won by default)

25

Accuracy

Not enough data

9.3(won by default)

30

Transcription

Speaker Identification

Not enough data

8.5(won by default)

29

Timecode Management

Not enough data

9.0(won by default)

26

Closed Captioning

Not enough data

8.8(won by default)

24

Custom Dictionary

Not enough data

8.9(won by default)

25

Full Text Search

Not enough data

Not enough data

Compliance Management

Not enough data

Not enough data

Version Control

Not enough data

Not enough data

User Management

Not enough data

Not enough data

File Management

Not enough data

Not enough data

Content Management

Not enough data

Not enough data

Data Storage Management

Not enough data

Not enough data

Meeting Management

Not enough data

Not enough data

Video Management

Not enough data

Not enough data

Document Management

Not enough data

Not enough data

Editing

Spell Check and Punctuation

Not enough data

8.4(won by default)

24

Synchronous Editing

Not enough data

8.4(won by default)

21

Translation

Not enough data

8.6(won by default)

22

Collaboration

Not enough data

Feature Not Available

Integration

Data Security

Not enough data

8.5(won by default)

24

API

Not enough data

8.8(won by default)

27

Voice Files

Not enough data

9.1(won by default)

23

Live Captioning

Not enough data

9.0(won by default)

23

Integrates With Existing Applications

Not enough data

8.3(won by default)

23

Real-Time Data

Not enough data

Not enough data

Agentic AI - Transcription

Autonomous Task Execution

Not enough data

7.4(won by default)

14

Cross-system Integration

Not enough data

8.3(won by default)

14

Decision Making

Not enough data

7.4(won by default)

12

Third-Party Integrations

Not enough data

Not enough data

File Transfer

Not enough data

Not enough data

Additional Functionality

Part of Speech Tagging

Not enough data

Not enough data

Natural Language Processing

Not enough data

Not enough data

Customer Support

Not enough data

Not enough data

Subtitles/Closed Captions

Not enough data

Not enough data

Speech Recognition

Not enough data

Not enough data

Collaboration Tools

Not enough data

Not enough data

Time Stamps

Not enough data

Not enough data

Custom Fonts

Not enough data

Not enough data

Generative AI

Not enough data

Not enough data

Caption Service

Not enough data

Not enough data

Media Upload

Not enough data

Not enough data

Text Overlay

Not enough data

Not enough data

Keyword Search

Not enough data

Not enough data

Full Text Extraction

Not enough data

Not enough data

Multiple File Format Support

Not enough data

Not enough data

Speech-to-Text Analysis

Not enough data

Not enough data

Preview Functionality

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Live Streaming Production

Not enough data

Not enough data

Timecoding

Not enough data

Not enough data

File Sharing

Not enough data

Not enough data

Historical Reporting

Not enough data

Not enough data

Call Recording

Not enough data

Not enough data

Data Synchronization

Not enough data

Not enough data

Data Import/Export

Not enough data

Not enough data

IVR

Not enough data

Not enough data

Automatic Formatting

Not enough data

Not enough data

Multiple Format Support

Not enough data

Not enough data

Annotations

Not enough data

Not enough data

Mobile Access

Not enough data

Not enough data

Automatic Transcription

Not enough data

Not enough data

Projections

Not enough data

Not enough data

AI/Machine Learning

Not enough data

Not enough data

For Manual Transcription

Not enough data

Not enough data

Video Support

Not enough data

Not enough data

Tagging

Not enough data

Not enough data

Sentiment Analysis

Not enough data

Not enough data

Audio/video file upload

Not enough data

Not enough data

Playback Controls

Not enough data

Not enough data

Chat Transcript

Not enough data

Not enough data

Reporting/Analytics

Not enough data

Not enough data

Access Controls/Permissions

Not enough data

Not enough data

Multimedia Support

Not enough data

Not enough data

Automatic Transcription Services

Not enough data

Not enough data

Multi-Language

Not enough data

Not enough data

On-Demand Recording

Not enough data

Not enough data

Secure Data Storage

Not enough data

Not enough data

Lead Capture

Not enough data

Not enough data

Search/Filter

Not enough data

Not enough data

Show 5 feature categories with incomplete data

Artificial Intelligence[Hide 37 FeaturesShow 37 Features](javascript:void(0);)

Not enough data

Not enough data

Additional Functionality

Tagging

Not enough data

Not enough data

Natural Language Processing

Not enough data

Not enough data

Data Extraction

Not enough data

Not enough data

Multi-Language

Not enough data

Not enough data

Predictive Analytics

Not enough data

Not enough data

Drag & Drop

Not enough data

Not enough data

Speech Recognition

Not enough data

Not enough data

Reporting/Analytics

Not enough data

Not enough data

Data Storage Management

Not enough data

Not enough data

Virtual Personal Assistant (VPA)

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Customer Segmentation

Not enough data

Not enough data

Collaboration Tools

Not enough data

Not enough data

Data Import/Export

Not enough data

Not enough data

Generative AI

Not enough data

Not enough data

For eCommerce

Not enough data

Not enough data

Role-Based Permissions

Not enough data

Not enough data

Customizable Branding

Not enough data

Not enough data

Search/Filter

Not enough data

Not enough data

Monitoring

Not enough data

Not enough data

Document Management

Not enough data

Not enough data

API

Not enough data

Not enough data

Data Visualization

Not enough data

Not enough data

Trend Analysis

Not enough data

Not enough data

Machine Learning

Not enough data

Not enough data

Access Controls/Permissions

Not enough data

Not enough data

Alerts/Escalation

Not enough data

Not enough data

Performance Metrics

Not enough data

Not enough data

Real-Time Data

Not enough data

Not enough data

Third-Party Integrations

Not enough data

Not enough data

Mobile App

Not enough data

Not enough data

Multiple Data Sources

Not enough data

Not enough data

For Sales Teams/Organizations

Not enough data

Not enough data

Sentiment Analysis

Not enough data

Not enough data

Activity Dashboard

Not enough data

Not enough data

Chatbot

Not enough data

Not enough data

Workflow Automation

Not enough data

Not enough data

Collaboration & Productivity[Hide 45 FeaturesShow 45 Features](javascript:void(0);)

Not enough data

Not enough data

Additional Functionality

Third-Party Integrations

Not enough data

Not enough data

To-Do List

Not enough data

Not enough data

@mentions

Not enough data

Not enough data

Single Sign On

Not enough data

Not enough data

File Management

Not enough data

Not enough data

Activity Dashboard

Not enough data

Not enough data

Drag & Drop

Not enough data

Not enough data

Alerts/Notifications

Not enough data

Not enough data

Prioritization

Not enough data

Not enough data

Access Controls/Permissions

Not enough data

Not enough data

Screen Sharing

Not enough data

Not enough data

Content Management

Not enough data

Not enough data

Brainstorming

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

File Transfer

Not enough data

Not enough data

Calendar Management

Not enough data

Not enough data

Status Tracking

Not enough data

Not enough data

Real-Time Notifications

Not enough data

Not enough data

Version Control

Not enough data

Not enough data

Task Management

Not enough data

Not enough data

Activity Tracking

Not enough data

Not enough data

Real Time Editing

Not enough data

Not enough data

Communication Management

Not enough data

Not enough data

Chat/Messaging

Not enough data

Not enough data

Tagging

Not enough data

Not enough data

Generative AI

Not enough data

Not enough data

Assignment Management

Not enough data

Not enough data

Task Scheduling

Not enough data

Not enough data

Project Management

Not enough data

Not enough data

Collaboration Tools

Not enough data

Not enough data

Workflow Management

Not enough data

Not enough data

Secure Data Storage

Not enough data

Not enough data

File Sharing

Not enough data

Not enough data

Document Storage

Not enough data

Not enough data

Task Progress Tracking

Not enough data

Not enough data

Discussions/Forums

Not enough data

Not enough data

Commenting/Notes

Not enough data

Not enough data

Reporting & Statistics

Not enough data

Not enough data

Contact Management

Not enough data

Not enough data

Video Conferencing

Not enough data

Not enough data

Progress Tracking

Not enough data

Not enough data

Mobile Access

Not enough data

Not enough data

API

Not enough data

Not enough data

Document Management

Not enough data

Not enough data

Customizable Branding

Not enough data

Not enough data

Deep Learning[Hide 49 FeaturesShow 49 Features](javascript:void(0);)

Not enough data

Not enough data

Additional Functionality

No-Code

Not enough data

Not enough data

Search/Filter

Not enough data

Not enough data

Data Import/Export

Not enough data

Not enough data

Data Visualization

Not enough data

Not enough data

Activity Dashboard

Not enough data

Not enough data

Workflow Management

Not enough data

Not enough data

Quality Control

Not enough data

Not enough data

Third-Party Integrations

Not enough data

Not enough data

Model Training

Not enough data

Not enough data

Multi-Language

Not enough data

Not enough data

Data Profiling

Not enough data

Not enough data

Visualization

Not enough data

Not enough data

Data Capture and Transfer

Not enough data

Not enough data

Predictive Analytics

Not enough data

Not enough data

Performance Metrics

Not enough data

Not enough data

Image Recognition

Not enough data

Not enough data

Version Control

Not enough data

Not enough data

Neural Network Modeling

Not enough data

Not enough data

Generative AI

Not enough data

Not enough data

Synchronous Learning

Not enough data

Not enough data

Natural Language Processing

Not enough data

Not enough data

Monitoring

Not enough data

Not enough data

Data Transformation

Not enough data

Not enough data

Customizable Reports

Not enough data

Not enough data

Voice Recognition

Not enough data

Not enough data

Performance Management

Not enough data

Not enough data

Compliance Management

Not enough data

Not enough data

Troubleshooting

Not enough data

Not enough data

Content Management

Not enough data

Not enough data

Asynchronous Learning

Not enough data

Not enough data

Real-Time Reporting

Not enough data

Not enough data

API

Not enough data

Not enough data

Artificial Neural Networks

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

ML Algorithm Library

Not enough data

Not enough data

Real-Time Data

Not enough data

Not enough data

Collaboration Tools

Not enough data

Not enough data

Self-paced Learning

Not enough data

Not enough data

Data Extraction

Not enough data

Not enough data

Configuration Management

Not enough data

Not enough data

Data Security

Not enough data

Not enough data

Visual Analytics

Not enough data

Not enough data

Activity Tracking

Not enough data

Not enough data

Continuous Delivery

Not enough data

Not enough data

Document Classification

Not enough data

Not enough data

Image Analysis

Not enough data

Not enough data

Progress Tracking

Not enough data

Not enough data

Reporting & Statistics

Not enough data

Not enough data

Real-Time Monitoring

Not enough data

Not enough data

AI Agents For Business Operations[Hide 76 FeaturesShow 76 Features](javascript:void(0);)

Not enough data

Not enough data

Responses

Personalization

Not enough data

Not enough data

Route To Human

Not enough data

Not enough data

Natural Language Understanding (NLU)

Not enough data

Not enough data

Multi-Language

Not enough data

Not enough data

Automation - AI Agents

Sales Follow-Up

Not enough data

Not enough data

Customer Interaction Automation

Not enough data

Not enough data

Lead Generation

Not enough data

Not enough data

Document Processing

Not enough data

Not enough data

Feedback Collection

Not enough data

Not enough data

Natural Language Processing

Not enough data

Not enough data

Simulation and Scenario Generation

Not enough data

Not enough data

Platform

Conversation Editor

Not enough data

Not enough data

Integration

Not enough data

Not enough data

Human-In-The-Loop

Not enough data

Not enough data

Drag & Drop Editor

Not enough data

Not enough data

Human-in-the-loop (HITL)

Not enough data

Not enough data

Autonomy - AI Agents

Independent Decision Making

Not enough data

Not enough data

Adaptive Responses

Not enough data

Not enough data

Task Execution

Not enough data

Not enough data

Problem Solving

Not enough data

Not enough data

Generative AI

AI Text Generation

Not enough data

Not enough data

AI Text Summarization

Not enough data

Not enough data

Additional Functionality

Agent Collaboration

Not enough data

Not enough data

Data Governance

Not enough data

Not enough data

Prompt Engineering

Not enough data

Not enough data

Feedback Management

Not enough data

Not enough data

For No-Code Development

Not enough data

Not enough data

Version Control

Not enough data

Not enough data

Role-Based Permissions

Not enough data

Not enough data

Dynamic Modeling

Not enough data

Not enough data

API

Not enough data

Not enough data

Memory Management

Not enough data

Not enough data

Monitoring

Not enough data

Not enough data

Scalability

Not enough data

Not enough data

Cost Management

Not enough data

Not enough data

Scheduling

Not enough data

Not enough data

Natural Language Interface

Not enough data

Not enough data

Access Controls/Permissions

Not enough data

Not enough data

Multiple LLM Models

Not enough data

Not enough data

Integration Management

Not enough data

Not enough data

Customizable Frameworks

Not enough data

Not enough data

Pre-built Templates

Not enough data

Not enough data

Analytics

Not enough data

Not enough data

Intent Recognition

Not enough data

Not enough data

Contextual Guidance

Not enough data

Not enough data

Rules-Based Workflow

Not enough data

Not enough data

Attended Automation

Not enough data

Not enough data

Drag & Drop

Not enough data

Not enough data

For Sales/Marketing

Not enough data

Not enough data

Generative AI

Not enough data

Not enough data

Business Process Automation

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Third-Party Integrations

Not enough data

Not enough data

Multi-Channel Communication

Not enough data

Not enough data

Sentiment Analysis

Not enough data

Not enough data

Deep Learning

Not enough data

Not enough data

Code-free Development

Not enough data

Not enough data

Compliance Management

Not enough data

Not enough data

Automated Responses

Not enough data

Not enough data

Knowledge Management

Not enough data

Not enough data

Transfers/Routing

Not enough data

Not enough data

Personalization

Not enough data

Not enough data

Activity Dashboard

Not enough data

Not enough data

Customer Experience Management

Not enough data

Not enough data

Virtual Personal Assistant (VPA)

Not enough data

Not enough data

Chatbot

Not enough data

Not enough data

Speech Recognition

Not enough data

Not enough data

Reporting/Analytics

Not enough data

Not enough data

Task Management

Not enough data

Not enough data

Customer Engagement

Not enough data

Not enough data

AI/Machine Learning

Not enough data

Not enough data

Configurable Workflow

Not enough data

Not enough data

Unattended Automation

Not enough data

Not enough data

Conversation Intelligence

Not enough data

Not enough data

Workflow Automation

Not enough data

Not enough data

Proactive Error Detection

Not enough data

Not enough data

AI Agents[Hide 7 FeaturesShow 7 Features](javascript:void(0);)

Not enough data

Not enough data

Agentic AI - AI Agents

Autonomous Task Execution

Not enough data

Not enough data

Multi-step Planning

Not enough data

Not enough data

Cross-system Integration

Not enough data

Not enough data

Adaptive Learning

Not enough data

Not enough data

Natural Language Interaction

Not enough data

Not enough data

Proactive Assistance

Not enough data

Not enough data

Decision Making

Not enough data

Not enough data

User Insights

Reviewers' Company Size

[![AssemblyAI - Speech to Text API](https://images.g2crowd.com/uploads/product/hd_favicon/09e416dbb2f75caf37453683ee26bf44/assemblyai-speech-to-text-api.svg "AssemblyAI - Speech to Text API")](https://www.g2.com/products/assemblyai-speech-to-text-api/reviews)

AssemblyAI - Speech to Text API

Small-Business(50 or fewer emp.)

79.3%

Mid-Market(51-1000 emp.)

16.2%

Enterprise(\> 1000 emp.)

4.5%

[![Speechmatics](https://images.g2crowd.com/uploads/product/hd_favicon/ee4a25131d296000a7851138b250f598/speechmatics.svg "Speechmatics")](https://www.g2.com/products/speechmatics/reviews)

Speechmatics

Small-Business(50 or fewer emp.)

56.8%

Mid-Market(51-1000 emp.)

28.4%

Enterprise(\> 1000 emp.)

14.9%

Small-Business

(50 or fewer emp.)

79.3%

56.8%

Mid-Market

(51-1000 emp.)

16.2%

28.4%

Enterprise

(\> 1000 emp.)

4.5%

14.9%

Reviewers' Industry

[![AssemblyAI - Speech to Text API](https://images.g2crowd.com/uploads/product/hd_favicon/09e416dbb2f75caf37453683ee26bf44/assemblyai-speech-to-text-api.svg "AssemblyAI - Speech to Text API")](https://www.g2.com/products/assemblyai-speech-to-text-api/reviews)
AssemblyAI - Speech to Text API

Computer Software

20.2%

Information Technology and Services

11.5%

Consulting

5.8%

Financial Services

5.8%

Consumer Services

3.8%

Other

52.9%

[![Speechmatics](https://images.g2crowd.com/uploads/product/hd_favicon/ee4a25131d296000a7851138b250f598/speechmatics.svg "Speechmatics")](https://www.g2.com/products/speechmatics/reviews)
Speechmatics

Computer Software

25.4%

Broadcast Media

17.9%

Information Technology and Services

10.4%

Telecommunications

7.5%

Hospital & Health Care

7.5%

Other

31.3%

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