Speechmatics Features

Provides dictation capabilities.

Gives the user a reliable and accurate transcription of the text.

Identifies and differentiates between different speakers.

Provides timestamps for the transcription and gives the user the ability to alter them.

Allows for transcription to be displayed as closed captioning for a video.

Ability to add words or phrases to a custom dictionary for transcription.

Search for specific words or phrases within a document or database

Track and manage adherence to policies for any service, product, process, or supplier

Track revisions and updates made to files and navigate between different versions

Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks

Create, save, and store files

Handles digital content throughout its lifecycle, from creation and storage to distribution and archiving

Manage and store data in a database

Manage the process of planning and scheduling meetings, including agenda creation

Store and manage online video content

Store, manage, and track all electronic documents in a centralized location

Provides spell checking and punctuation, such as commas, periods, and question marks.

Allows for the translation of the transcribed text.

Gives the user a secure platform for transcription which does not scrape data or compromise user data.

Provides an API to port the transcription into external applications.

Supports uploading recorded voice data into the solution.

Allows for the user to incorporate live transcription into video footage.

Integrates with existing applications to allow for seamless transcription of audio.

Receive data and information in real time

Provides personalized responses to interlocator based on segmentation or past responses.

Has tools (e.g. dashboards and reports) to better understand conversations Intelligent Virtual Assistants have had.

Can have a natural, human-like conversation with an interlocator.

Manage and support multiple languages

Allows business to edit conversations to meet the unique needs of one's business.

Gives users the ability to update systems, like CRM, based on conversations.

Allows users to maintain and observe the accuracy and viability of Intelligent Virtual Assistants.

Editing tool that allows users to drag and drop images, icons, widgets, or other components

Agents pause for human input at key steps and hand off tasks when beyond their confidence or authority.

Allows users to generate text based on a text prompt.

Condenses long documents or text into a brief summary.

Allows users to automate responses to customer inquiries across various channels.

Allows users to automate responses to customer inquiries across various channels.

Allows users to automate the process of generating and qualifying sales leads.

Allows users to automate the handling, processing, and management of documents.

Provides users the ability to automate the collection and analysis of feedback from customers, employees, or other stakeholders.

Process and analyze human language in text or audio form

Generative AI can generate synthetic data and simulate scenarios for training and testing purposes.

Allows the AI agent to learn from interactions and adapt its responses accordingly.

Allows the AI agent to learn from interactions and adapt its responses accordingly.

Provides the AI agent the ability to execute tasks without requiring constant user input.

Allows the AI agent to identify and resolve issues without user intervention.

Provides a simple setup process with guided instructions for quick deployment

Provides APIs and SDKs for integration into custom applications and workflows

Seamlessly integrates with productivity tools, cloud services, and enterprise applications

Works across various platforms, including mobile, desktop, and IoT devices

Includes a variety of messaging formats including industry-specific (EDIFACT, HL7, X12)

Supports various video file formats

Set up connections to third-party platforms to improve business processes

Maintains high accuracy even in environments with significant background noise

Efficiently handles large amounts of voice data and multiple simultaneous users

Utilizes noise reduction algorithms to enhance clarity in challenging environments

Supports speech recognition for multiple languages and dialects

Delivers fast and accurate speech recognition with minimal delay

Ensures the voice input is from a real, live person rather than a recording, synthetic voice, or deepfake

Adheres to global data protection and privacy regulations

Encrypts voice data to ensure safe transmission and storage

Utilizes AI-driven biometric voice recognition for secure and accurate user verification

Continuously improves accuracy by learning user speech patterns over time

Identifies and distinguishes between multiple speakers in a conversation using AI-powered voice analysis

Uses AI to analyze voice pitch and tone, detecting emotions and speaker intent for deeper insights

Recorded words are combined to create answers for a computer/person to direct as a form of dialogue

Analyze, correct, and monitor speech for transcriptions or recordings

Engages in human-like conversation for task delegation

Manage and support multiple languages

Capability to perform complex tasks without constant human input

Works across multiple software systems or databases

Makes informed choices based on available data and objectives

Set up connections to third-party platforms to improve business processes

Move files across different systems or networks

Search and filter data across systems to locate required information by entering keywords or certain criteria

A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users

Transfers live calls to other agents

Review and analyze existing information across documents

Application programming interface that allows for integration with other systems/databases

Organize and manage the accomplishments and development of employees or performance of applications or systems

Track the status over time for a request, process, asset, or transaction

Record audio or import/upload audio files

Use AI to convert voice into text automatically

Track and report on all incoming and outgoing calls

Search for specific words or phrases within a document or database

Edit text as needed

Store, manage, and track all electronic documents in a centralized location

Import and export data to and from software applications

View and track pertinent metrics to find patterns and gain insights from data

Dashboard to view the status of ongoing processes, identify current incidents and track past activities

Sends voice calls to a specific queue based on predetermined criteria

Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response

Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access

Provide agents with a typical response for common call subject matter

Receive data and information in real time

Store and manage online video content

Securely stores data to prevent data loss or breaches

Use AI to generate content in the form of text, images, videos, etc.

Record the audio of phone conversations for quality assurance purposes

Database of phrases that are frequently used or insinuated

Manage, organize, and store contact information

Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system

Automatically formats data in a predetermined way

Distribute/route/connect calls

Observe and track the demand, usage, progress or quality of a system, product, or user

Assemble applications and processes by dragging over and arranging pre-built components

Listen to live phone conversations for the purpose of training and assessing agent performance

Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc.

Computer-based system that allows users to send and receive voice messages

Track and manage adherence to policies for any service, product, process, or supplier

Categorize words in a text with a particular part of speech, depending on the definition of the word and its context.

Process and analyze human language in text or audio form

Provide online support for your customers through live chat or help desk functionality

Automatically create subtitles/closed captions

Train your system to interpret and transcribe voice messages

Provides a channel for team members to share media files, communicate, and work together

Mark sentences, keywords, or phrases with specific time codes

Variable fonts or unique font pairings for designs

Use AI to generate content in the form of text, images, videos, etc.

Human service component to captioning software

Upload images, videos, and other types of media

Create text to match video content

Identify specific keywords in documents

Pull information from scanning entire documents

Supports multiple file formats, such as Doc, Docx, PDF, HTML, etc.

Analyze, correct, and monitor speech for transcriptions or recordings

Preview materials before finalizing projects

A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users

Producing & broadcasting a variety of live video content over the internet, spanning live events, presentations, webinars & interviews

Automatic recording of timestamps from audio/video files

Public or private sharing of digital files such as documents, audio/video, images, and more

Information, data and reports that are being tracked over time

Record the audio of phone conversations for quality assurance purposes

Synchronizing data between two or more devices/systems and automatically updating changes to maintain consistency

Import and export data to and from software applications

Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response

Automatically formats data in a predetermined way

Includes a variety of messaging formats including industry-specific (EDIFACT, HL7, X12)

Highlight content and/or make notations about parts of content

Access software remotely via mobile devices

Use AI to convert voice into text automatically

Estimate or forecast of a future scenario based on the study of present trends

Software program that continuously adjusts its behavior based on observed data

For manual transcription

Supports various video file formats

Attach digital tags to documents and assets for identification, search, or monitoring purposes

Categorize emotions expressed in written text or images and identify if they are positive, negative or neutral

Upload audio and video files

Allow users to control playback options such as speed, pause, stop, play, etc.

View and track pertinent metrics to find patterns and gain insights from data

Define levels of authorization for access to specific files or systems

Supports various file formats

For automatic transcription services

Manage and support multiple languages

Record the audio of phone conversations for quality assurance purposes

Securely stores data to prevent data loss or breaches

Automatically identify and save contact information of potential customers

Search and filter data across systems to locate required information by entering keywords or certain criteria

Multiple agents work together, share tasks, and coordinate to achieve common goals.

Collection of processes, policies, and standards to manage the storage & usability of enterprise data

Process of carefully designing and constructing prompts or input instructions to achieve desired behaviors or outputs from AI models

Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service

Build applications without the use of code

Track revisions and updates made to files and navigate between different versions

Set & manage permission levels based on user roles and restrict access to only authorized individuals

Model the varying behavior of a system over time through diagrams

Application programming interface that allows for integration with other systems/databases

Store and save retrievable data

Observe and track the demand, usage, progress or quality of a system, product, or user

Manage a growing amount of work to meet increased demand without compromising performance

Manage budgets, track and optimize spending and align capacity to workload demand

Plan availability and assign specific time slots for tasks and resources

Interact with agents using conversational language

Define levels of authorization for access to specific files or systems

Ability to interact with various large language models, such as GPT-4, Claude 3, Gemini, Llama 3, and more

Identify which applications need to exchange data and enable these data connections

Flexible architecture allowing tailored configurations

Pre-defined templates within a library for common cases such as contracts, websites, emails, and more

Tools for the systematic analysis of various types of data or statistics

Helps understand a user's intentions/actions

Interprets what a user is doing based on context and helps guide them through the process.

Automates and streamlines business processes by creating a sequence of predefined rules and actions that govern the flow of work

Bots that work alongside humans on tasks that cannot be fully automated

Assemble applications and processes by dragging over and arranging pre-built components

Used as a promotional or demonstration tool in sales and marketing presentations

Use AI to generate content in the form of text, images, videos, etc.

Helps automate and manage information, tasks, and procedures by establishing routines and patterns associated with processes

A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users

Set up connections to third-party platforms to improve business processes

Allows communication with customers or users via multiple channels such as phone, email, live chat, etc.

Categorize emotions expressed in written text or images and identify if they are positive, negative or neutral

Artificial neural networks using multiple layers of processing are used to extract progressively higher level features from data.

Assemble applications and bots from pre-made building blocks without having to write software code or knowing a programming language

Track and manage adherence to policies for any service, product, process, or supplier

Automatic reply functionality for incoming messages

Gather, organize, share, and analyze knowledge in terms of resources, documents, and people skills

Transfer queries and organize messages between agents

Adjust communications based on previous interactions or personal preferences

Dashboard to view the status of ongoing processes, identify current incidents and track past activities

Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement.

Program systems that assist users with their daily administrative responsibilities

AI-based platform which conducts a conversation via auditory or textual methods

Train your system to interpret and transcribe voice messages

View and track pertinent metrics to find patterns and gain insights from data

Create, manage and track all task activities and progression

Initiate interactions with customers by proactively starting conversations or providing informational content

Software program that continuously adjusts its behavior based on observed data

Configure existing workflows to meet your organization's needs

Automate processes from start to finish without human assistance

Recording, transcription, and analysis of sales calls for the purpose of training and generating insights

Streamlining repetitive tasks and activities through automated and predefined workflows

Managing and resolving errors that occur during program execution to maintain stability