As a regional media monitoring firm with modest IT resources, we appreciate the relative ease of integrating Speechmatics into our broadcast monitoring workflow. Customer support is reliable and provides quick responses. The sales team have been amazing, too, helping us create a service plan that considers both our current business volume and supports our projected growth. And we like what we're seeing with regards to service enhancements and expansion. We hope to be able to take advantage of additional language capabilities soon. Review collected by and hosted on G2.com.

There is nothing we actively 'dislike' about Speechmatics. Review collected by and hosted on G2.com.

Ease of use. Ease of sign-up when doing self-service. Ability to easily review API key usage metrics split by Project on the online dashboard. Diarization identifying Speaker 1 vs 2. Review collected by and hosted on G2.com.

It appears to fill in a whole lot of nonsense when it hears noise or background chatter, creating disconcerting false positive transcriptions. Unfortunately it often identifies echoing speech weirdly, by repeating the word multiple times. Punctuation is practically non-existent, and appears more linked to how fast the person is talking, rather than grammar, the sentence structure, or tone of voice (i.e. asides or tangents just turn into run-on sentences). Does not always identify when the Speaker changes accurately, especially during interruptions when there is no space between Speakers words. Review collected by and hosted on G2.com.

The UI/UX is smooth to use; it is simple and clear. The integration documentation is well written, it covers all of the necessary information needed. The ASR performance is also consistent and accurate. However, we do experience some issues when new updates are deployed to the models. The support team is knowledgeable and prompt in assisting us with issues that arise. Review collected by and hosted on G2.com.

The updates deployed without notice are a thing of concern. While the SAAS ASR is great, the offline models have room for improvement. From a technical perspective, there are few places where some request/response structures can be improved however, it's not a show stopper. Review collected by and hosted on G2.com.

What I like most about Speechmatics is how easy it is to work with recorded audio. As a dietician, nutritionist, and health content creator, I often create health awareness content and sometimes need to review recordings before using the information in educational material. The transcription is accurate enough for my day-to-day work and the timestamps make it easier to go back to specific parts of a recording when needed. I also find speaker identification useful when there are multiple people in a discussion. It keeps the transcript more organized and easier to follow. For longer recordings, the summary and topic-related features help me get a quick understanding of the main discussion points without reviewing everything from the beginning.

Another thing I like is that Speechmatics is not limited to transcription only. Features such as real-time transcription and text to speech make it useful for different types of audio and content workflows. The platform feels straightforward, and I was able to start using it without spending much time on setup.

Performance has been good in my experience. Audio files are processed fairly quickly, and the output is generally well structured and easy to read. Overall, it helps me save time when organizing, reviewing, and repurposing health education content for documentation and content creation purposes. Overall, Speechmatics helps me save time when creating, reviewing, organizing, and repurposing health-related content. It fits naturally into my workflow for health education, content creation, documentation, and audio-based projects. Review collected by and hosted on G2.com.

The transcription quality is good overall, but with specialized healthcare or technical terminology, I sometimes make minor edits before finalizing content or notes. Also, Speaker identification is helpful, but in longer discussions with multiple participants, I occasionally double check the speaker labels before using the transcript for documentation purposes. Review collected by and hosted on G2.com.

I really appreciate the customer service and their willingness to help. Working with Speechmatics has made a big difference for us, especially in innovating our voice control products. We were able to get up and running with Speechmatics within a day or two, and by the end of the week, we had a working prototype for our CapGo captioning product. This efficiency has been impressive and made a substantial impact on our processes. Using Speechmatics has allowed us to generate new products and services in a remarkably short amount of time, taking tasks that would've required months and completing them in days with just a small team. The service has also created a redundancy in our capabilities, which I find valuable. Review collected by and hosted on G2.com.

So far our exoerience with Speechmatics has had no major drawbacks. Any time we've encountered a deficiency, the Speechmatics development team has been very collaborative in filling gaps. Review collected by and hosted on G2.com.

functionalities and pricing tailored to your exact application and business domain, good software stack and API, reliable transcoding Review collected by and hosted on G2.com.

Account management contact changed several times over the last years, but everything was resolved well Review collected by and hosted on G2.com.

I find the quality of the transcripts at Speechmatics really quite good, especially for medical conversations in Dutch. Doctors are also positive about it. Additionally, I am very satisfied with the customer service; we have good contact. The price also plays an important role for us and is not too expensive. Technically, everything works well and is well set up. Moreover, the initial installation was really super easy, ready in less than half an hour. Review collected by and hosted on G2.com.

I have noticed that there are still some issues with voice recognition where it doesn't quite capture the number of people in the room correctly. Review collected by and hosted on G2.com.

I find Speechmatics extremely useful for adding captions to live streams and utilizing its speech recognition capabilities in conference rooms. I love its good speech recognition, allowing me to avoid any manual corrections. The well-functioning WebSocket interface is a highlight for me, being easy to implement. It offers me a lot of freedom in choosing a programming language, unlike many proprietary solutions restricted to 2-3 platforms. I appreciate that I'm not limited to a single SDK and can develop a solution very quickly, even in languages like Rust. Additionally, the initial setup of Speechmatics was very simple. Review collected by and hosted on G2.com.

I struggle with multilingual streams and the uneven coverage of configuration features across different languages, like the ability to recognize profanity. The full functionality isn't available like it is in the current single-language version with speaker recognition. Review collected by and hosted on G2.com.

The engine delivers a consistently low WER, even when handling complex accents or noisy environments. Additionally, their technical support team is highly responsive and helpful whenever we need infrastructure or integration assistance. Review collected by and hosted on G2.com.

The administrative console and usage analytics dashboard could be more robust to make tracking real-time API spend and concurrent streams easier. We'd love to see deeper logging features natively integrated into the user UI. Review collected by and hosted on G2.com.

I like that Speechmatics offers really good quality and is easy to implement. It also comes with several models which ensure that what our users transcribe is accurate and can be used further on for important logging. The easy implementation is particularly important because it allows us to get the product out to our users quickly so they can gain value from it. Additionally, the initial setup was fairly easy, and we received good support from the Speechmatics team. Review collected by and hosted on G2.com.

I think it would be helpful if Speechmatics had more fitted models for industry jargon. If there was more of that out of the box, it would really help us when dealing with the phrasing and stuff like that. Review collected by and hosted on G2.com.