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SolarWinds Web Help Desk

SolarWinds Web Help Desk Alternatives & Competitors

(46)3.8 out of 5

Looking for alternatives to SolarWinds Web Help Desk? Tons of people want Service Desk Software to help with automate ticket routing, knowledge base/ticket integration, and surveys. What's difficult is finding out whether or not the software you choose is right for you. We have compiled a list of Service Desk Software that reviewers voted best overall compared to SolarWinds Web Help Desk. Based on reviewer data you can see how SolarWinds Web Help Desk stacks up to the competition, check reviews from current & previous users, and find the best fit for your business. Freshservice, Jira Service Management, ManageEngine ServiceDesk Plus, and SysAid are the most popular alternatives and competitors to SolarWinds Web Help Desk.

Top Alternatives to SolarWinds Web Help Desk

  • Freshservice
  • Jira Service Management
  • ManageEngine ServiceDesk Plus
  • SysAid
  • Spiceworks Help Desk

Top 20 Alternatives & Competitors to SolarWinds Web Help Desk

    #1
    #1
  1. Freshservice

    (838)4.6 out of 5
    Optimized for quick response

    Freshservice is an easy to use IT service desk and ITSM solution designed using ITIL best practices that enables organizations to focus on exceptional service delivery.

    Categories in common with SolarWinds Web Help Desk:
  2. Freshservice is an easy to use IT service desk and ITSM solution designed using ITIL best practices that enables organizations to focus on exceptional service delivery.

    Categories in common with SolarWinds Web Help Desk:

    Angel Sola M.
    AM
    The most useful features are they have all in one offer. To be able to show precisely the tools and applications a requestor has. Their incorporation of platforms like Teamviewer is actually beyond...Read more

    Reviewers say compared to SolarWinds Web Help Desk, Freshservice is:

    More usable
    Easier to do business with
    Better at support
    #2
    #2
  3. Jira Service Management

    (640)4.2 out of 5

    Built on Atlassian’s Jira, Jira Service Desk delivers an effortless service experience, adapts to your needs, with set up time and pricing at a fraction of competitors.

    Categories in common with SolarWinds Web Help Desk:
  4. Built on Atlassian’s Jira, Jira Service Desk delivers an effortless service experience, adapts to your needs, with set up time and pricing at a fraction of competitors.

    Categories in common with SolarWinds Web Help Desk:

    AR
    I enjoy the ability to send 1 help ticket to multiple people & departments. The ease of use is very easy; so easy it requires minimum training. Finally I like the ability to add tickets in Jira...Read more

    Reviewers say compared to SolarWinds Web Help Desk, Jira Service Management is:

    Easier to do business with
    More expensive
    Better at support
    18%   of software applications aren't well liked by teams using them.
    Find out how your team feels about your stack with G2 Pulse Surveys.
    Learn More
    #3
    #3
  5. ManageEngine ServiceDesk Plus

    (162)4.2 out of 5
    Optimized for quick response

    Run your IT with a complete web-based, ITIL-driven Help Desk & Asset Management tool.

    Categories in common with SolarWinds Web Help Desk:
  6. Run your IT with a complete web-based, ITIL-driven Help Desk & Asset Management tool.

    Categories in common with SolarWinds Web Help Desk:

    UI
    ServiceDesk makes it easy to manage and update tickets from a technician's view. The user interface is simple and responsive, which allows for quick usage.

    Reviewers say compared to SolarWinds Web Help Desk, ManageEngine ServiceDesk Plus is:

    More usable
    Easier to do business with
    Better at support
    #4
    #4
  7. SysAid

    (412)4.5 out of 5
    Optimized for quick response

    SysAid is an all-in-one IT service management tool that integrates all the essentials directly into ONE service desk and asset management platform.

    Categories in common with SolarWinds Web Help Desk:
  8. SysAid is an all-in-one IT service management tool that integrates all the essentials directly into ONE service desk and asset management platform.

    Categories in common with SolarWinds Web Help Desk:

    Myles G.
    MG
    How cost effective it is towards the business need and the support you get a long the way. The balance of requests and incidents helps to aid the itil principles.

    Reviewers say compared to SolarWinds Web Help Desk, SysAid is:

    More usable
    Easier to do business with
    Better at support
    #5
    #5
  9. Spiceworks Help Desk

    (290)4.3 out of 5

    From network inventory and network monitoring to help desk software, and mobile device management (MDM) to cloud services detection, Spiceworks helps you manage everything about your IT workday from one easy place…for FREE!

    Categories in common with SolarWinds Web Help Desk:
  10. From network inventory and network monitoring to help desk software, and mobile device management (MDM) to cloud services detection, Spiceworks helps you manage everything about your IT workday from one easy place…for FREE!

    Categories in common with SolarWinds Web Help Desk:

    AI
    I like that the Spiceworks Help Desk is super easy to use and fairly easy to implement and roll out to users. It has a reasonable amount of features at a good price ($0).

    Reviewers say compared to SolarWinds Web Help Desk, Spiceworks Help Desk is:

    Easier to do business with
    More usable
    Easier to set up
    #6
    #6
  11. BMC Helix ITSM

    (255)3.6 out of 5

    BMC Helix ITSM combines the latest in digital and cognitive automation technologies to transform best-practice ITSM principles, provide superior service management across multi-cloud environments that is intelligent and predictive

    Categories in common with SolarWinds Web Help Desk:
  12. BMC Helix ITSM combines the latest in digital and cognitive automation technologies to transform best-practice ITSM principles, provide superior service management across multi-cloud environments that is intelligent and predictive

    Categories in common with SolarWinds Web Help Desk:

    Israel F.
    IF
    Remedy has many features that helpful for an IT envoriment. Can keep a track of tickets, task, request and report of the business operation area. Has an easy but complex interface that can be...Read more

    Reviewers say compared to SolarWinds Web Help Desk, BMC Helix ITSM is:

    Slower to reach roi
    More expensive
    #7
    #7
  13. Zendesk Support Suite

    (2,277)4.2 out of 5
    Optimized for quick response

    Provide customer support by email, social media, voice, and mobile phone with complete data reporting, TRUSTe certification, and 90+ integrations.

    Categories in common with SolarWinds Web Help Desk:
  14. Provide customer support by email, social media, voice, and mobile phone with complete data reporting, TRUSTe certification, and 90+ integrations.

    Categories in common with SolarWinds Web Help Desk:

    AR
    The most beneficial attribute of Zendesk is that each sector (phone, email, help center and chat) are all in a single space. This has saved us tremendous time. Our Account Manager is very helpful...Read more

    Reviewers say compared to SolarWinds Web Help Desk, Zendesk Support Suite is:

    More usable
    More expensive
    Easier to do business with
    #8
    #8
  15. PagerDuty

    (572)4.5 out of 5

    PagerDuty is an end-to-end incident management and response platform that provides developers, IT operations, and business stakeholders the insights they need to resolve and prevent business-impacting incidents quickly. PagerDuty makes it easy to monitor your infrastructure, set up on-call schedules, establish escalation policies, create automated workflows, and alert the right people at the right time.

    Categories in common with SolarWinds Web Help Desk:
  16. PagerDuty is an end-to-end incident management and response platform that provides developers, IT operations, and business stakeholders the insights they need to resolve and prevent business-impacting incidents quickly. PagerDuty makes it easy to monitor your infrastructure, set up on-call schedules, establish escalation policies, create automated workflows, and alert the right people at the right time.

    Categories in common with SolarWinds Web Help Desk:

    Veranga W.
    VW
    Policy creation & the flexibility of that option to customize it according to our needs. I have used pagerduty according to the roster we have & having the option to create so many policies help us...Read more

    Reviewers say compared to SolarWinds Web Help Desk, PagerDuty is:

    Easier to do business with
    Better at support
    More usable
    #9
    #9
  17. Microsoft System Center

    (525)4.1 out of 5

    Microsoft System Center helps customers realize the benefits of the Microsoft Cloud Platform by delivering unified management. Experience fast time-to-value with out-of-the-box monitoring, provisioning, configuration, automation, protection and self-service.

    Categories in common with SolarWinds Web Help Desk:
  18. Microsoft System Center helps customers realize the benefits of the Microsoft Cloud Platform by delivering unified management. Experience fast time-to-value with out-of-the-box monitoring, provisioning, configuration, automation, protection and self-service.

    Categories in common with SolarWinds Web Help Desk:

    DR
    being able to push out loads of applications at once to all the computers in the building, it saves going round them all having to do them 1 by 1 it easily saves it a week or 2 of work doing it...Read more

    Reviewers say compared to SolarWinds Web Help Desk, Microsoft System Center is:

    Slower to reach roi
    More expensive
    Easier to do business with
    #10
    #10
  19. Ivanti Service Manager

    (172)3.9 out of 5

    Comprehensive set of service and lifecycle products designed to improve service levels and productivity, deliver standardization and align IT.

    Categories in common with SolarWinds Web Help Desk:
  20. Comprehensive set of service and lifecycle products designed to improve service levels and productivity, deliver standardization and align IT.

    Categories in common with SolarWinds Web Help Desk:

    AS
    We use our ISM for almost everything. On boarding and off boarding our employees, requesting access, and hardware. The integration with RES and xtraction has huge Beni fits with our reporting and...Read more

    Reviewers say compared to SolarWinds Web Help Desk, Ivanti Service Manager is:

    Slower to reach roi
    More expensive
    Easier to do business with
    #11
    #11
  21. Cherwell ITSM

    (150)4.1 out of 5

    Cherwell’s flexible ITSM solution is designed to make work flow, empower your organization to implement automated processes across your organization, and deliver digital transformation - faster.

    Categories in common with SolarWinds Web Help Desk:
  22. Cherwell’s flexible ITSM solution is designed to make work flow, empower your organization to implement automated processes across your organization, and deliver digital transformation - faster.

    Categories in common with SolarWinds Web Help Desk:

    IH
    Service deliver and accurate tracking of time for various resources for all related projects and time tracking/resource management tickets and for change orders.

    Reviewers say compared to SolarWinds Web Help Desk, Cherwell ITSM is:

    Slower to reach roi
    Easier to do business with
    More expensive
    #12
    #12
  23. GoToAssist

    (248)4.3 out of 5

    GoToAssist is now RescueAssist. RescueAssist offers market-leading remote support and ITIL-based service desk management to enhance IT operations and reduce cost. Key new features include lightning-fast connection time, right fit support including chat, remote view, and file transfer, in-channel support (integrations with apps like Slack), and mobile device support + camera share.

    Categories in common with SolarWinds Web Help Desk:
  24. GoToAssist is now RescueAssist. RescueAssist offers market-leading remote support and ITIL-based service desk management to enhance IT operations and reduce cost. Key new features include lightning-fast connection time, right fit support including chat, remote view, and file transfer, in-channel support (integrations with apps like Slack), and mobile device support + camera share.

    Categories in common with SolarWinds Web Help Desk:

    UM
    Among the remote support programs that I have had the opportunity to use GotoAssist is one that stands out and is that it offers many solutions and remote capabilities that allow us to access the...Read more

    Reviewers say compared to SolarWinds Web Help Desk, GoToAssist is:

    More usable
    Easier to set up
    Better at support
    #13
    #13
  25. xMatters

    (256)4.4 out of 5
    Optimized for quick response

    xMatters is an intelligent communications platform that connects insights from any system to the people that matter.

    Categories in common with SolarWinds Web Help Desk:
  26. xMatters is an intelligent communications platform that connects insights from any system to the people that matter.

    Categories in common with SolarWinds Web Help Desk:

    Chris C.
    CC
    The ease of use. It's easy to send an alert and to pre-configure canned alerts/templates. Logging in and sending a message to the business is very seamless. Then interface is easy to use and the...Read more

    Reviewers say compared to SolarWinds Web Help Desk, xMatters is:

    Slower to reach roi
    Easier to do business with
    Better at support
    #14
    #14
  27. Track-It!

    (84)3.6 out of 5

    IT Help Desk Software

    Categories in common with SolarWinds Web Help Desk:
  28. IT Help Desk Software

    Categories in common with SolarWinds Web Help Desk:

    AH
    Its easy to search for items and manage tickets. Its a simple interface thats easy to learn.

    Reviewers say compared to SolarWinds Web Help Desk, Track-It! is:

    More expensive
    Easier to do business with
    #15
    #15
  29. ServiceNow IT Service Management

    (158)4.2 out of 5

    ServiceNow delivers an IT Service Management experience that is faster, smarter, and more automated than ever.

    Categories in common with SolarWinds Web Help Desk:
  30. ServiceNow delivers an IT Service Management experience that is faster, smarter, and more automated than ever.

    Categories in common with SolarWinds Web Help Desk:

    JM
    Service Now is a very useful and best platform for every organization. it is a platform where anyone can raise your hand and raise a incident or request if you have some issue on your system,...Read more

    Reviewers say compared to SolarWinds Web Help Desk, ServiceNow IT Service Management is:

    Slower to reach roi
    More expensive
    More usable
    #16
    #16
  31. NinjaRMM

    (165)4.8 out of 5
    Optimized for quick response

    NinjaRMM is a powerful cloud-based IT management tool designed to save technician's time and minimize downtime.

    Categories in common with SolarWinds Web Help Desk:
  32. NinjaRMM is a powerful cloud-based IT management tool designed to save technician's time and minimize downtime.

    Categories in common with SolarWinds Web Help Desk:

    Nafijur D.
    ND
    - easy of use - easy to navigate user interface - material design-like aesthetic - fast customer support - quick onboarding - feature rich but not overwhelming - automated scripts -the phone app...Read more

    Reviewers say compared to SolarWinds Web Help Desk, NinjaRMM is:

    Easier to do business with
    Better at support
    More usable
    #17
    #17
  33. Kaseya VSA

    (123)4.0 out of 5
    Optimized for quick response

    Kaseya allows organizations to efficiently manage and secure IT in order to drive IT service and business success. Offered as both an industry-leading cloud solution and on-premise software, Kaseya solutions empower businesses to command all of IT centrally, manage remote and distributed environments with ease, and automate across IT management functions.

    Categories in common with SolarWinds Web Help Desk:
  34. Kaseya allows organizations to efficiently manage and secure IT in order to drive IT service and business success. Offered as both an industry-leading cloud solution and on-premise software, Kaseya solutions empower businesses to command all of IT centrally, manage remote and distributed environments with ease, and automate across IT management functions.

    Categories in common with SolarWinds Web Help Desk:

    SM
    Kaseya VSA allows us to manage all the systems in our estate easily through a single pane of glass. With features like remote desktop connection (through LiveConnect or VNC), patch & policy...Read more

    Reviewers say compared to SolarWinds Web Help Desk, Kaseya VSA is:

    More expensive
    #18
    #18
  35. Autotask PSA

    (139)3.7 out of 5

    Autotask Pro integrates all of the features and functionality you need - and the flexibility to adapt them to meet your specific business requirements

    Categories in common with SolarWinds Web Help Desk:
  36. Autotask Pro integrates all of the features and functionality you need - and the flexibility to adapt them to meet your specific business requirements

    Categories in common with SolarWinds Web Help Desk:

    Eric F.
    EF
    AutoTask PSA is highly customizable. Whatever you can think of needing done, can probably be done. There are many ways to accomplish each goal you have for the PSA, and the workflow rules system is...Read more

    Reviewers say compared to SolarWinds Web Help Desk, Autotask PSA is:

    Slower to reach roi
    More expensive
    #19
    #19
  37. Rundeck

    (130)4.4 out of 5
    Optimized for quick response

    Rundeck is open source software that helps you automate ad-hoc and routine procedures in data center or cloud environments.

    Categories in common with SolarWinds Web Help Desk:
  38. Rundeck is open source software that helps you automate ad-hoc and routine procedures in data center or cloud environments.

    Categories in common with SolarWinds Web Help Desk:

    AC
    I love how easy it is to deploy, configure and use this within Linux. Overall, the time to get up and running and executing the first job against a set of Linux servers was almost no time. We...Read more

    Reviewers say compared to SolarWinds Web Help Desk, Rundeck is:

    More usable
    Better at meeting requirements
    Easier to do business with
    #20
    #20
  39. Micro Focus Service Management Automation X (SMAX)

    (64)4.1 out of 5

    Help your service desk agents and IT managers proactively manage service quality. 200+ out-of-the-box reports displayed on dashboards give you instant visibility and easy to customize reports.

    Categories in common with SolarWinds Web Help Desk:
  40. Help your service desk agents and IT managers proactively manage service quality. 200+ out-of-the-box reports displayed on dashboards give you instant visibility and easy to customize reports.

    Categories in common with SolarWinds Web Help Desk:

    Anouar B.
    AB
    Hp Service manager HP APM-BSM HP ucmdb 10.3

    Reviewers say compared to SolarWinds Web Help Desk, Micro Focus Service Management Automation X (SMAX) is:

    Slower to reach roi
    Easier to do business with
    More expensive