Top 10 SolarWinds Web Help Desk Alternatives & Competitors

Top 10 Alternatives to SolarWinds Web Help Desk Recently Reviewed By G2 Community

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ManageEngine ServiceDesk Plus
By ManageEngine
4.2/5
(241)
Product Description
Run your IT with a complete web-based, ITIL-driven Help Desk & Asset Management tool.
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Reviewers say compared to SolarWinds Web Help Desk, ManageEngine ServiceDesk Plus is:
More usable
Easier to do business with
Better at support
Categories in common with SolarWinds Web Help Desk:
IT Service Management (ITSM) Tools
Incident Management
Service Desk

Freshservice
By Freshworks
4.6/5
(1,307)
Product Description
Freshservice is an easy to use IT service desk and ITSM solution designed using ITIL best practices that enables organizations to focus on exceptional service delivery.
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Reviewers say compared to SolarWinds Web Help Desk, Freshservice is:
More usable
Better at support
Easier to do business with
Categories in common with SolarWinds Web Help Desk:
IT Service Management (ITSM) Tools
Incident Management
Service Desk

Jira Service Management
By Atlassian
4.3/5
(955)
Product Description
Built on Atlassian’s Jira, Jira Service Desk delivers an effortless service experience, adapts to your needs, with set up time and pricing at a fraction of competitors.
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Reviewers say compared to SolarWinds Web Help Desk, Jira Service Management is:
More expensive
Easier to do business with
Better at support
Categories in common with SolarWinds Web Help Desk:
IT Service Management (ITSM) Tools
Incident Management
Service Desk
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SysAid
By SysAid
4.5/5
(731)
Product Description
SysAid is an all-in-one IT service management tool that integrates all the essentials directly into ONE service desk and asset management platform.
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Reviewers say compared to SolarWinds Web Help Desk, SysAid is:
Better at support
More usable
Easier to do business with
Categories in common with SolarWinds Web Help Desk:
IT Service Management (ITSM) Tools
Service Desk

NinjaOne
By NinjaOne
4.7/5
(3,213)
Product Description
NinjaOne, the automated endpoint management platform, delivers real-time visibility, security, and control over all endpoints to increase productivity for more than 20,000 customers.
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Reviewers say compared to SolarWinds Web Help Desk, NinjaOne is:
Easier to do business with
More usable
Better at support
Categories in common with SolarWinds Web Help Desk:
IT Service Management (ITSM) Tools
Incident Management

LogMeIn Resolve
By GoTo
4.4/5
(441)
Product Description
LogMeIn Resolve is the only software with native remote monitoring and management (RMM), remote support and access, and ticketing functionality, making it the fastest and easiest IT management solution to deploy. LogMeIn Resolve provides refreshingly simple, remarkably secure IT management and support software designed for the ways teams work today.
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Reviewers say compared to SolarWinds Web Help Desk, LogMeIn Resolve is:
More usable
Better at support
Easier to set up
Categories in common with SolarWinds Web Help Desk:
Service Desk

PagerDuty
By PagerDuty
4.5/5
(914)
Product Description
PagerDuty is an end-to-end incident management and response platform that provides developers, IT operations, and business stakeholders the insights they need to resolve and prevent business-impacting incidents quickly. PagerDuty makes it easy to monitor your infrastructure, set up on-call schedules, establish escalation policies, create automated workflows, and alert the right people at the right time.
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Reviewers say compared to SolarWinds Web Help Desk, PagerDuty is:
Better at support
Easier to do business with
More usable
Categories in common with SolarWinds Web Help Desk:
Incident Management

Microsoft System Center
By Microsoft
4.1/5
(585)
Product Description
Microsoft System Center helps customers realize the benefits of the Microsoft Cloud Platform by delivering unified management. Experience fast time-to-value with out-of-the-box monitoring, provisioning, configuration, automation, protection and self-service.
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Reviewers say compared to SolarWinds Web Help Desk, Microsoft System Center is:
Slower to reach roi
More expensive
Better at meeting requirements
Categories in common with SolarWinds Web Help Desk:
IT Service Management (ITSM) Tools

ConnectWise PSA
By ConnectWise
3.9/5
(514)
Product Description
Business Automation and ConnectWise PSA (formerly ConnectWise Manage)
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Reviewers say compared to SolarWinds Web Help Desk, ConnectWise PSA is:
More expensive
Categories in common with SolarWinds Web Help Desk:
Service Desk

G2 Deals

Buying software just got smarter. And cheaper.

This is how G2 Deals can help you:

• Easily shop for curated – and trusted – software
• Own your own software buying journey
• Discover exclusive deals on software

See Exclusive Offers