Top 10 SolarWinds Web Help Desk Alternatives & Competitors

Top 10 Alternatives to SolarWinds Web Help Desk Recently Reviewed By G2 Community

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ManageEngine ServiceDesk Plus
By Zoho
4.2/5
(249)
Product Description
Run your IT with a complete web-based, ITIL-driven Help Desk & Asset Management tool.
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Reviewers say compared to SolarWinds Web Help Desk, ManageEngine ServiceDesk Plus is:
More usable
Easier to do business with
Better at support
Categories in common with SolarWinds Web Help Desk:
IT Service Management (ITSM) Tools
Incident Management
Service Desk

Freshservice
By Freshworks
4.6/5
(1,335)
Product Description
Freshservice is an easy to use IT service desk and ITSM solution designed using ITIL best practices that enables organizations to focus on exceptional service delivery.
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Reviewers say compared to SolarWinds Web Help Desk, Freshservice is:
More usable
Better at support
Easier to do business with
Categories in common with SolarWinds Web Help Desk:
IT Service Management (ITSM) Tools
Incident Management
Service Desk

Jira Service Management
By Atlassian
4.3/5
(977)
Product Description
Built on Atlassian’s Jira, Jira Service Desk delivers an effortless service experience, adapts to your needs, with set up time and pricing at a fraction of competitors.
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Reviewers say compared to SolarWinds Web Help Desk, Jira Service Management is:
More expensive
Easier to do business with
Better at support
Categories in common with SolarWinds Web Help Desk:
IT Service Management (ITSM) Tools
Incident Management
Service Desk

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SysAid
By SysAid
4.5/5
(747)
Product Description
SysAid is an all-in-one IT service management tool that integrates all the essentials directly into ONE service desk and asset management platform.
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Reviewers say compared to SolarWinds Web Help Desk, SysAid is:
Better at support
More usable
Easier to do business with
Categories in common with SolarWinds Web Help Desk:
IT Service Management (ITSM) Tools
Service Desk

NinjaOne
By NinjaOne
4.7/5
(4,306)
Product Description
NinjaOne unifies IT to simplify work for 35,000+ customers in 140+ countries. The NinjaOne Unified IT Operations Platform delivers endpoint management, autonomous patching, backup, and remote access in a single console to improve efficiency, increase resilience, and reduce spend. Intelligent automation and human-centered AI gives employees a great technology experience.
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Reviewers say compared to SolarWinds Web Help Desk, NinjaOne is:
Easier to do business with
More usable
Better at support
Categories in common with SolarWinds Web Help Desk:
IT Service Management (ITSM) Tools
Incident Management

LogMeIn Resolve
By GoTo
4.3/5
(467)
Product Description
LogMeIn Resolve is the only software with native remote monitoring and management (RMM), remote support and access, and ticketing functionality, making it the fastest and easiest IT management solution to deploy. LogMeIn Resolve provides refreshingly simple, remarkably secure IT management and support software designed for the ways teams work today.
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Reviewers say compared to SolarWinds Web Help Desk, LogMeIn Resolve is:
More usable
More expensive
Better at support
Categories in common with SolarWinds Web Help Desk:
Service Desk

BMC Helix ITSM
By BMC Helix
3.7/5
(294)
Product Description
BMC Helix IT Service Management (ITSM) is a suite of tools with integrations to other BMC tools and in-built ITAM. The product is used mainly by global brands and is offered in on-premise and SaaS configurations. Business Challenge Traditional ITSM processes often involve manual tasks that consume valuable time and resources. Examples include a reliance on email communications to submit or manage service requests, the tracking of projects through spreadsheets, and cumbersome development cycles for new IT service capabilities. These challenges are further amplified by distributed workforces all over the globe, the proliferation of data, and high user expectations for always on responsiveness with immediate resolution of incidents or problems. The pressure to deliver exceptional quality IT services across an increasingly diverse architectural landscape continues to drive digital transformation as a strategic imperative. The IT service desk sits at the center of ITSM modernization and transformation. BMC Solution BMC Helix ITSM is a low-/no-code solution for enterprises to build, deploy, and manage IT assets and applications. It does this in three ways. First, BMC Helix ITSM is built upon the BMC Helix for ServiceOps platform, which unifies service and operations management with common data stores. The platform empowers IT service desk agents to resolve cases faster by isolating or preventing service disruption through root cause analysis, real-time incident correlation, predictive incident resolution, and proactive problem management. Second, BMC Helix ITSM integrates artificial intelligence (AI) and machine learning (ML) to automate workflows across the enterprise. Embedded AI/ML streamlines work and the allocation of IT service desk resources by automatically assigning/routing incident, problem, and change requests without manual intervention. Third, BMC Helix ITSM integrates data and processes intelligently to accelerate change management, mitigate risk, and advance the DevOps cycle. Integrated DevOps tooling within BMC Helix ITSM can link change requests with the software development lifecycle (SLDC) and imported continuous integration and continuous delivery (CI/CD) stages.
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Reviewers say compared to SolarWinds Web Help Desk, BMC Helix ITSM is:
Slower to reach roi
More expensive
Categories in common with SolarWinds Web Help Desk:
IT Service Management (ITSM) Tools
Service Desk

PagerDuty
By PagerDuty
4.5/5
(952)
Product Description
PagerDuty is an end-to-end incident management and response platform that provides developers, IT operations, and business stakeholders the insights they need to resolve and prevent business-impacting incidents quickly. PagerDuty makes it easy to monitor your infrastructure, set up on-call schedules, establish escalation policies, create automated workflows, and alert the right people at the right time.
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Reviewers say compared to SolarWinds Web Help Desk, PagerDuty is:
Better at support
Easier to do business with
More usable
Categories in common with SolarWinds Web Help Desk:
Incident Management

ConnectWise PSA
By ConnectWise
4/5
(582)
Product Description
Business Automation and ConnectWise PSA (formerly ConnectWise Manage)
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Reviewers say compared to SolarWinds Web Help Desk, ConnectWise PSA is:
More expensive
Categories in common with SolarWinds Web Help Desk:
Service Desk