--- title: SolarWinds Service Desk Reviews meta\_title: 'SolarWinds Service Desk Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 786 reviews by the users' company size, role or industry to find out how SolarWinds Service Desk works for a business like yours. aggregate\_rating: rating\_value: 4.3 review\_count: 786 scale: '5' date\_modified: '2026-08-09' parent\_category: name: IT Management url: https://www.g2.com/categories/it-management --- # SolarWinds Service Desk Reviews & Product Details Visit Website Enterprise-grade ITSM that's actually easy to use — resolve issues up to 52% faster with AI, unified asset management, and native ITOps integration built in from day one. SolarWinds Service Desk is a cloud-based IT service management (ITSM) platform that enables IT teams and other business departments to manage service requests, incidents, assets, and workflows in a unified environment. It is designed for IT professionals, service desk teams, and organizations looking to enhance their service management capabilities without the implementation overhead typically associated with enterprise ITSM tools. The platform covers incident management, problem management, change management, asset management, and CMDB in a single product. A configurable, drag-and-drop self-service portal and easy-to-use knowledge base allow end users to resolve common issues independently, while rule-based automations handle ticket routing, prioritization, escalation, and notifications without manual intervention. Customizable dashboards and reporting give teams visibility across incidents, requests, changes, and assets. AI capabilities are embedded directly into agent workflows; including ticket summarization, solution suggestions, intelligent incident/problem linking, response and resolution drafting, runbook generation, and knowledge base recommendations. These capabilities are available out of the box without additional configuration. The AI is scoped to surface relevant, actionable information at the right moment rather than requiring teams to build or maintain separate AI tooling. As part of the SolarWinds portfolio, Service Desk integrates natively with SolarWinds Observability and IT operations tools, allowing infrastructure alerts to automatically generate service desk tickets and giving technicians direct access to node health, recent changes, and other operational context within the incident record. Native integrations also include Microsoft Entra ID for user lifecycle management, Jira for cross-team escalation, Automox for patch management, and an open API for custom connections. Service Desk supports enterprise service management (ESM), enabling organizations to extend ITSM processes beyond IT, to departments such as HR, Facilities, and Legal, without additional products or professional services. For IT teams, the lift is minimal: new department portals are built on the same platform they already manage, using the same workflows, automations, and reporting. This gives IT centralized visibility and control across the organization, reducing the risk of departments adopting unauthorized tools to fill gaps in service coverage. Overall, SolarWinds Service Desk offers a robust set of features designed to enhance service management efficiency, without the headache. By integrating automation, customized workflows, and intelligent recommendations, it stands out as a comprehensive solution that not only addresses the immediate needs of IT teams but also supports broader organizational goals for improved service delivery. * * * Product Website SolarWinds Service Desk Seller [SolarWinds Worldwide LLC](https://www.g2.com/sellers/solarwinds-worldwide-llc) Discussions [SolarWinds Service Desk Community](https://www.g2.com/products/solarwinds-service-desk/discuss) Languages Supported Arabic, Bulgarian, Catalan, Czech, Danish, German, Greek, English, Estonian, Finnish, French, Hebrew, Hindi, Croatian, Hungarian, Indonesian, Italian, Japanese, Georgian, Korean, Latvian, Lithuanian, Malay, Dutch, Norwegian, Polish, Portuguese, Romanian, Russian, Slovak, Slovenian, Spanish, Albanian, Serbian, Swedish, Thai, Turkish, Ukrainian, Vietnamese, Chinese (Simplified), Chinese (Traditional), Fijian Solution Type All-in-One Overview by Mary Beth Labuda Show More ## Pricing Pricing provided by SolarWinds Service Desk. ### ESSENTIALS $39.00 Per Month [ View More Pricing Information ](https://www.g2.com/products/solarwinds-service-desk/pricing) SolarWinds Worldwide LLC Solutions (1) See how SolarWinds Worldwide LLC products can work together to solve real problems. [ ![Solution Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Solution Avatar Image") SolarWinds Portfolio SolutionBy SolarWinds Worldwide LLC ](/sellers/solarwinds-worldwide-llc/solutions/solarwinds-portfolio) Show More ## SolarWinds Service Desk Integrations (25) What do users say about integrations? Verified by SolarWinds Service Desk [ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Agentforce Sales (formerly Salesforce Sales Cloud) ](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") API ](https://www.g2.com/products/api/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Automox ](https://www.g2.com/products/automox/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Dropbox ](https://www.g2.com/products/dropbox/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Google Analytics 360 ](https://www.g2.com/products/google-analytics-360/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Google Workspace ](https://www.g2.com/products/google-workspace/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Harvest ](https://www.g2.com/products/harvest/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Jamf ](https://www.g2.com/products/jamf/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Jira ](https://www.g2.com/products/jira/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") LogMeIn Central ](https://www.g2.com/products/logmein-central/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") LogMeIn Rescue ](https://www.g2.com/products/logmein-rescue/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") LogMeIn Resolve ](https://www.g2.com/products/logmein-resolve/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Microsoft 365 ](https://www.g2.com/products/microsoft365/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Microsoft Azure Services ](https://www.g2.com/products/microsoft-azure-services/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Microsoft Entra External ID ](https://www.g2.com/products/microsoft-entra-external-id/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Microsoft Outlook ](https://www.g2.com/products/microsoft-outlook/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Microsoft Teams ](https://www.g2.com/products/microsoft-teams/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Okta ](https://www.g2.com/products/okta/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") OneLogin ](https://www.g2.com/products/onelogin/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Slack ](https://www.g2.com/products/slack/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") SolarWinds IT Incident Response (Squadcast) ](https://www.g2.com/products/solarwinds-it-incident-response-squadcast/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") SolarWinds Observability ](https://www.g2.com/products/solarwinds-worldwide-llc-solarwinds-observability/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") TeamViewer ONE ](https://www.g2.com/products/teamviewer-one/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Zapier ](https://www.g2.com/products/zapier/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Zendesk for Employee Service ](https://www.g2.com/products/zendesk-for-employee-service/reviews) Show More ![Mark T.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Mark T.") MT Mark T. Deskside technician Small-Business (50 or fewer emp.) 2/19/2026 "Just started with SolarWinds Service Desk and it has many features I'm going to enjoy." 4/5 What do you like best about SolarWinds Service Desk? I like the fact that you can edit your responses in the a ticket and add attachments. Review collected by and hosted on G2.com. What do you dislike about SolarWinds Service Desk? Searching is difficult for me, if looking for a specific asset tag number, not knowing the ticket number. Review collected by and hosted on G2.com. What problems is SolarWinds Service Desk solving and how is that benefiting you? We can makes reports on types of issues, so we can that see how many of one type which leads to solving that issue. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Architecture & Planning](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Architecture & Planning") AA Verified User in Architecture & Planning Mid-Market (51-1000 emp.) 4/22/2026 "Great Tool for Network Observability and Utility" 5/5 What do you like best about SolarWinds Service Desk? Timely support and quick resolution and good support Review collected by and hosted on G2.com. What do you dislike about SolarWinds Service Desk? The price point is high and delayed response Review collected by and hosted on G2.com. What problems is SolarWinds Service Desk solving and how is that benefiting you? Service desk has been exceptional Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Seller invite ![Verified User in Financial Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Financial Services") UF Verified User in Financial Services 4/21/2026 "SolarWinds Service Desk advantages" 4.5/5 What do you like best about SolarWinds Service Desk? Easy to use interface, user-friendly ticketing system, asset management features and suitable for small-to-midsize businesses. Review collected by and hosted on G2.com. What do you dislike about SolarWinds Service Desk? Limited reporting options and need to be added more advanced custom option to filter the details. Review collected by and hosted on G2.com. What problems is SolarWinds Service Desk solving and how is that benefiting you? The tool is ITIL based so asset management and CMDB features are integrated so it will be useful to create the incidents. AI compatibility is added advantage. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Seller invite ![Verified User in Food & Beverages](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Food & Beverages") AF Verified User in Food & Beverages Mid-Market (51-1000 emp.) 11/24/2021 "Easy to use, yet powerful." 4.5/5 What do you like best about SolarWinds Service Desk? Intuitive interface, many features, customer service has been very good, price point good. Review collected by and hosted on G2.com. What do you dislike about SolarWinds Service Desk? Would like more form design features when creating a service catalog item. Different solutions for submitting solutions via email. Review collected by and hosted on G2.com. Recommendations to others considering SolarWinds Service Desk: Worth giving this a look. Integrates into other applications. Review collected by and hosted on G2.com. What problems is SolarWinds Service Desk solving and how is that benefiting you? We use Solarwinds for tracking all items/issues which may be required in an audit. Review collected by and hosted on G2.com. Show More 4/25/2026 Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Jai J.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jai J.") JJ Jai J. Competency Head - DWP - EMEA 4/2/2026 "Intitutive and a simple product that works well - very dependable" 4/5 What do you like best about SolarWinds Service Desk? easy to use, open API's, feature rich ITSM tool Review collected by and hosted on G2.com. What do you dislike about SolarWinds Service Desk? not very clear with how the pricing works.. Review collected by and hosted on G2.com. What problems is SolarWinds Service Desk solving and how is that benefiting you? it is cost effective and a reliable tool. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Seller invite ![Verified User in Medical Practice](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Medical Practice") UM Verified User in Medical Practice 5/19/2026 "Solar winds meets the needs of our business" 4.5/5 What do you like best about SolarWinds Service Desk? Single interface to address incidents, problems, change orders. Review collected by and hosted on G2.com. What do you dislike about SolarWinds Service Desk? When page load time is slow. This is the main complaint I have. Review collected by and hosted on G2.com. What problems is SolarWinds Service Desk solving and how is that benefiting you? It is an excellent service desk and form template resource Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Seller invite ![Casey H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Casey H.") CH Casey H. IT Manager Mid-Market (51-1000 emp.) 6/24/2025 "Good balance of price and features" 4.5/5 What do you like best about SolarWinds Service Desk? We use SolarWinds Service Desk to support a company of about 350 employees, with the IT, finance, and production teams all using the platform. The interface is easy to use and customizable to a degree. We rely heavily on the automation tools, task lists, dashboards, change management features, employee portal, and service catalog. It’s also good to see that SolarWinds is continually adding new features and refining the product. Review collected by and hosted on G2.com. What do you dislike about SolarWinds Service Desk? Some of the automation options are limited—you can’t always access certain fields you’d like to use in automation rules. Built-in remote support would also be a useful addition. The email log doesn’t always show the full history, which can make tracking communications harder. We also find that the Slack integration could be more robust. It would also be helpful if you could select a response template and have the message come from a team or service account, rather than from the individual technician. We don’t use the mobile app often, but when we do, it feels pretty limited in functionality. Review collected by and hosted on G2.com. What problems is SolarWinds Service Desk solving and how is that benefiting you? We use SolarWinds Service Desk to manage IT incidents and requests, change management, ERP requests, and production system requests. On the IT side, we switched from Jira—SolarWinds Service Desk has been simpler to use and less expensive. The automations and reporting features have definitely improved how our team works, helping us respond faster and giving us better visibility into our workload. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Hospital & Health Care](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Hospital & Health Care") UH Verified User in Hospital & Health Care 5/19/2026 "Great product" 4/5 What do you like best about SolarWinds Service Desk? It’s flexible, collaborative and scalable Review collected by and hosted on G2.com. What do you dislike about SolarWinds Service Desk? No serious issues to report for dislike of the product Review collected by and hosted on G2.com. What problems is SolarWinds Service Desk solving and how is that benefiting you? Creating data driving results for a smooth Helpdesk operation Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Seller invite ![Kaleb G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kaleb G.") KG Kaleb G. System Administrator Enterprise (\> 1000 emp.) 6/26/2025 "Lots of good but some Really Bad points" 1.5/5 What do you like best about SolarWinds Service Desk? The platform is wonderful. It was easy to setup and start using. We use it every day all day. It has several features that are nice with being able to have separate organizations to separate departments was nice. Review collected by and hosted on G2.com. What do you dislike about SolarWinds Service Desk? The worst part is the support. We have a ticket currently that has been open for over a month with little progress. The support has been less than helpful to the point where we are considering other options as the part that is broken is one of our major systems. Review collected by and hosted on G2.com. What problems is SolarWinds Service Desk solving and how is that benefiting you? The UI is great and easy to use and the customer portal allows our end users to interact with us more. Review collected by and hosted on G2.com. Show More Response from Lauren Okruch of SolarWinds Service Desk [Editedit](https://www.g2.com/survey_responses/solarwinds-service-desk-review-11335823/official_response/edit) Hi Kaleb, Thank you for sharing your feedback. I’m glad to hear that the platform, UI, and portal are working so well for your team, but I am very concerned to read about your recent experience with our support team. We pride ourselves on high-quality support, so having a critical ticket open for over a month with little progress is not the standard we set for ourselves. I want to look into this personally and get it moving for you immediately if it's still open and applicable. Could you please email me directly at pmmteam@solarwinds.com with your case number? I will escalate this to our support leadership today to understand where the bottleneck is and get you a resolution. Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![JK G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "JK G.") JG JK G. Director of technology and digital initiatives Mid-Market (51-1000 emp.) 7/1/2025 "Solid solution for ticket handling" 3.5/5 What do you like best about SolarWinds Service Desk? The ticketing system is highly effective for managing IT support across departments like curatorial, education, conservation, and facilities. Staff can easily submit tickets through an intuitive interface, while IT teams benefit from automated workflows, ticket prioritization, and SLA tracking. This ensures quick response times and consistent communication—critical in environments where downtime can impact public programming or exhibition schedules. Review collected by and hosted on G2.com. What do you dislike about SolarWinds Service Desk? It doesn't offer deep customization for cultural institution systems out-of-the-box, Review collected by and hosted on G2.com. What problems is SolarWinds Service Desk solving and how is that benefiting you? Efficient ticket handling across diverse departments Strong asset tracking—including non-standard equipment Intuitive interface for both IT and non-technical staff Scalable for institutions of various sizes Review collected by and hosted on G2.com. Show More Response from Lauren Okruch of SolarWinds Service Desk [Editedit](https://www.g2.com/survey_responses/solarwinds-service-desk-review-11352848/official_response/edit) Hi JK, Thank you for the detailed review! It is fascinating to see how SolarWinds Service Desk is being used across such diverse departments like conservation and curatorial—that is exactly the kind of cross-departmental utility we strive for. Regarding your point on customization for cultural institutions: It's right to point out that we aim to be a versatile platform rather than a niche vertical solution out-of-the-box. However, we'd love to help you bridge that gap. Many of our customers use Custom Objects and our API to mirror the specific workflows of unique industries. If there is a specific integration or cultural system workflow you're missing, please reach out to us or drop a suggestion in our THWACK community (and mention @Lauren.Okruch). We are always looking to expand our library of integration templates! Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ## Questions about SolarWinds Service Desk? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about SolarWinds Service Desk ](https://www.g2.com/products/solarwinds-service-desk/discussions/new) JL Jason Lansang • Last activity almost 6 years ago How do I upload a solution article using tablets or phones? 1 Upvote 1 [ Join the conversation ](https://www.g2.com/discussions/32754-how-do-i-upload-a-solution-article-using-tablets-or-phones) GU Guest User What is SolarWinds Service Desk used for? 0 Upvotes 0 [ Join the conversation ](https://www.g2.com/discussions/what-is-solarwinds-service-desk-used-for) [ View all Discussions ](https://www.g2.com/products/solarwinds-service-desk/discuss) ## Pricing Options Pricing provided by SolarWinds Service Desk. ### ESSENTIALS $39.00 Per Month ### ADVANCED $99.00 Per Month ### PREMIER $124.00 Per Month [ View More Pricing Information ](https://www.g2.com/products/solarwinds-service-desk/pricing) SolarWinds Service Desk Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_2d6a381d321e8fc6b72a7f95e8cde31a/freshservice.png "Product Avatar Image") Freshservice 4.6/5(1,348) [ Compare Now ](https://www.g2.com/compare/freshservice-vs-solarwinds-service-desk) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_9506dca4f09306207fda64e09c5b171a/jira-service-management.png "Product Avatar Image") Jira Service Management 4.3/5(991) [ Compare Now ](https://www.g2.com/compare/jira-service-management-vs-solarwinds-service-desk) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_07d371bf8a676b5e2a198a776930c16a/spiceworks-cloud-help-desk.png "Product Avatar Image") Spiceworks Cloud Help Desk 4.3/5(311) [ Compare Now ](https://www.g2.com/compare/solarwinds-service-desk-vs-spiceworks-cloud-help-desk) ##### ##### SolarWinds Service Desk Features Incident Management Automate Ticket Routing Ticket Prioritization Ticket Notifications Reporting Dashboards Time Tracking Surveys Access & Usability Mobile Self Service Active Directory Service Desk Help Desk Incident Reports Process Workflow [ View More Features ](https://www.g2.com/products/solarwinds-service-desk/features) ## Top-Rated Alternatives [ ![Freshservice](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Freshservice") Freshservice 4.6/5(1,348) ](https://www.g2.com/products/freshservice/reviews) [ ![ServiceNow IT Service Management](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "ServiceNow IT Service Management") ServiceNow IT Service Management 4.5/5(1,948) ](https://www.g2.com/products/servicenow-it-service-management/reviews) [ ![Jira Service Management](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jira Service Management") Jira Service Management 4.3/5(991) ](https://www.g2.com/products/jira-service-management/reviews) [ View All Alternatives ](https://www.g2.com/products/solarwinds-service-desk/competitors/alternatives) ##### Categories on G2 [IT Service Management (ITSM) Tools](https://www.g2.com/categories/it-service-management-itsm-tools)[IT Asset Management](https://www.g2.com/categories/it-asset-management)[Incident Management](https://www.g2.com/categories/incident-management) [IT Service Management (ITSM) Tools](https://www.g2.com/categories/it-service-management-itsm-tools)[IT Asset Management](https://www.g2.com/categories/it-asset-management)[Incident Management](https://www.g2.com/categories/incident-management)[Service Desk](https://www.g2.com/categories/service-desk)[Software Asset Management Tools](https://www.g2.com/categories/software-asset-management-tools) [Show MoreShow Less](javascript:void(0);) ##### Explore More [What is the highest-rated equity management software most reliable by CFOs managing cap tables at scale?](https://www.g2.com/discussions/what-is-the-highest-rated-equity-management-software-most-reliable-by-cfos-managing-cap-tables-at-scale)[What's the best software for training new sales reps](https://www.g2.com/discussions/what-s-the-best-software-for-training-new-sales-reps)[Best UX research tool for small businesses](https://www.g2.com/discussions/best-ux-research-tool-for-small-businesses) [Popular marketing analytics platforms for businesses](https://www.g2.com/discussions/popular-marketing-analytics-platforms-for-businesses)[Which presales tools automate proposal generation and technical evaluation for organizations evaluating solutions?](https://www.g2.com/discussions/which-presales-tools-automate-proposal-generation-and-technical-evaluation-for-organizations-evaluating-solutions)[Pros and Cons Details](https://www.g2.com/products/solarwinds-service-desk/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)