--- title: SolarWinds Service Desk Reviews meta\_title: 'SolarWinds Service Desk Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 786 reviews by the users' company size, role or industry to find out how SolarWinds Service Desk works for a business like yours. aggregate\_rating: rating\_value: 4.3 review\_count: 786 scale: '5' date\_modified: '2026-08-09' parent\_category: name: IT Management url: https://www.g2.com/categories/it-management --- # SolarWinds Service Desk Reviews & Product Details Visit Website Enterprise-grade ITSM that's actually easy to use — resolve issues up to 52% faster with AI, unified asset management, and native ITOps integration built in from day one. SolarWinds Service Desk is a cloud-based IT service management (ITSM) platform that enables IT teams and other business departments to manage service requests, incidents, assets, and workflows in a unified environment. It is designed for IT professionals, service desk teams, and organizations looking to enhance their service management capabilities without the implementation overhead typically associated with enterprise ITSM tools. The platform covers incident management, problem management, change management, asset management, and CMDB in a single product. A configurable, drag-and-drop self-service portal and easy-to-use knowledge base allow end users to resolve common issues independently, while rule-based automations handle ticket routing, prioritization, escalation, and notifications without manual intervention. Customizable dashboards and reporting give teams visibility across incidents, requests, changes, and assets. AI capabilities are embedded directly into agent workflows; including ticket summarization, solution suggestions, intelligent incident/problem linking, response and resolution drafting, runbook generation, and knowledge base recommendations. These capabilities are available out of the box without additional configuration. The AI is scoped to surface relevant, actionable information at the right moment rather than requiring teams to build or maintain separate AI tooling. As part of the SolarWinds portfolio, Service Desk integrates natively with SolarWinds Observability and IT operations tools, allowing infrastructure alerts to automatically generate service desk tickets and giving technicians direct access to node health, recent changes, and other operational context within the incident record. Native integrations also include Microsoft Entra ID for user lifecycle management, Jira for cross-team escalation, Automox for patch management, and an open API for custom connections. Service Desk supports enterprise service management (ESM), enabling organizations to extend ITSM processes beyond IT, to departments such as HR, Facilities, and Legal, without additional products or professional services. For IT teams, the lift is minimal: new department portals are built on the same platform they already manage, using the same workflows, automations, and reporting. This gives IT centralized visibility and control across the organization, reducing the risk of departments adopting unauthorized tools to fill gaps in service coverage. Overall, SolarWinds Service Desk offers a robust set of features designed to enhance service management efficiency, without the headache. By integrating automation, customized workflows, and intelligent recommendations, it stands out as a comprehensive solution that not only addresses the immediate needs of IT teams but also supports broader organizational goals for improved service delivery. * * * Product Website SolarWinds Service Desk Seller [SolarWinds Worldwide LLC](https://www.g2.com/sellers/solarwinds-worldwide-llc) Discussions [SolarWinds Service Desk Community](https://www.g2.com/products/solarwinds-service-desk/discuss) Languages Supported Arabic, Bulgarian, Catalan, Czech, Danish, German, Greek, English, Estonian, Finnish, French, Hebrew, Hindi, Croatian, Hungarian, Indonesian, Italian, Japanese, Georgian, Korean, Latvian, Lithuanian, Malay, Dutch, Norwegian, Polish, Portuguese, Romanian, Russian, Slovak, Slovenian, Spanish, Albanian, Serbian, Swedish, Thai, Turkish, Ukrainian, Vietnamese, Chinese (Simplified), Chinese (Traditional), Fijian Solution Type All-in-One Overview by Mary Beth Labuda Show More ## Pricing Pricing provided by SolarWinds Service Desk. ### ESSENTIALS $39.00 Per Month [ View More Pricing Information ](https://www.g2.com/products/solarwinds-service-desk/pricing) SolarWinds Worldwide LLC Solutions (1) See how SolarWinds Worldwide LLC products can work together to solve real problems. [ ![Solution Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Solution Avatar Image") SolarWinds Portfolio SolutionBy SolarWinds Worldwide LLC ](/sellers/solarwinds-worldwide-llc/solutions/solarwinds-portfolio) Show More ## SolarWinds Service Desk Integrations (25) What do users say about integrations? Verified by SolarWinds Service Desk [ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Agentforce Sales (formerly Salesforce Sales Cloud) ](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") API ](https://www.g2.com/products/api/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Automox ](https://www.g2.com/products/automox/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Dropbox ](https://www.g2.com/products/dropbox/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif 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AW Amy W. Applications Support & Project Analysis Non-Profit Organization Management Mid-Market (51-1000 emp.) 6/25/2025 "Great for ticketing, solution management, and asset management" 4.5/5 What do you like best about SolarWinds Service Desk? Highly customizable to whatever automations, rules, reminders, etc. that your team needs to run their ticketing and asset management efficiently. Very simple to integrate our onboarding/offboarding flows, publish request forms for our customers to access, and more. Review collected by and hosted on G2.com. What do you dislike about SolarWinds Service Desk? There is nothing to necessarily dislike about SolarWinds from a ticket manager perspective -- I think for end users it can be a bit cumbersome with how much is sent in each update email. Review collected by and hosted on G2.com. What problems is SolarWinds Service Desk solving and how is that benefiting you? SolarWinds Service Desk is managing our ticketing system and asset inventory. This helps us keep users, their hardware, and their issues under one umbrella. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller PM Prashant M. Senior IT Manager Mid-Market (51-1000 emp.) 7/27/2025 "SolarWinds ITSM Portal" 4/5 What do you like best about SolarWinds Service Desk? SolarWinds Service Desk fulfils the very core need of an ITSM portal by providing rich, interactive Portal for both User and Admin sides. ` Review collected by and hosted on G2.com. What do you dislike about SolarWinds Service Desk? The ITSM portal takes some time to load the entire page, which sometimes feels sluggish and affects user experience. Review collected by and hosted on G2.com. What problems is SolarWinds Service Desk solving and how is that benefiting you? IT provides automation rules that help categorize tickets automatically. The automated ticketing feature helps schedule important tasks that need to be triggered in the future, enabling the IT team to be more proactive in taking action. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Utilities](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Utilities") AU Verified User in Utilities Mid-Market (51-1000 emp.) 10/11/2024 "Solarwinds Help Desk Review" 4.5/5 What do you like best about SolarWinds Service Desk? I am part of an electric coop that has around 100 employees, and this service desk feature is the best fit for our company. It provides our end users with a simplistic way of entering help desk tickets, and it helps us manage our assets efficiently on the admin side. I would highly recommend this option for a small company. Review collected by and hosted on G2.com. What do you dislike about SolarWinds Service Desk? There is no third-party integration from what I've seen. Customer support is lacking somewhat; when I've had questions, I get sent knowledge bases instead of being able to talk to an actual person. Review collected by and hosted on G2.com. What problems is SolarWinds Service Desk solving and how is that benefiting you? We are able to track all of our assets, so we know where every piece of equipment is in our two branches. We can also see which tickets have higher priority and work on the most important issues first. Review collected by and hosted on G2.com. Show More 6/24/2025 Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller AV Andrew V. IT Engineer Small-Business (50 or fewer emp.) 8/1/2025 "One of the best Ticketing System outt here" 4/5 What do you like best about SolarWinds Service Desk? This platform is very easy to use. This is also great for reporting. I like the fact that it shows the Ticket priority unlike other ticketing systems we have used before Review collected by and hosted on G2.com. What do you dislike about SolarWinds Service Desk? I don't have anything I dislike about SolarWinds Service Desk Review collected by and hosted on G2.com. What problems is SolarWinds Service Desk solving and how is that benefiting you? It helps to streamline service helpdesk tickets and incident resolution is one platform Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Rene M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Rene M.") RM Rene M. IT Manager Mid-Market (51-1000 emp.) 7/1/2025 "Service Desk Review" 5/5 What do you like best about SolarWinds Service Desk? Its ease of use and how it can integrate with many services. Review collected by and hosted on G2.com. What do you dislike about SolarWinds Service Desk? This is not a ding on the software itself but on the support side. Although support has been great, help with implementations, particularly around the use of APIs, SD support has not been very helpful. Review collected by and hosted on G2.com. What problems is SolarWinds Service Desk solving and how is that benefiting you? A centralized tool that staff can use to submit requests for help. The asset management modules allow us to track our assets. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Amit K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Amit K.") AK Amit K. Associate Professor Small-Business (50 or fewer emp.) 7/1/2025 "Modern Interface, Helpful Automation" 5/5 What do you like best about SolarWinds Service Desk? It’s user-friendly and visually intuitive, which makes it easy for both IT staff and employees to submit, track, and resolve tickets without much training. Review collected by and hosted on G2.com. What do you dislike about SolarWinds Service Desk? While you can customize workflows and forms, some teams feel it lacks the deep flexibility of more enterprise-focused tools (like ServiceNow). For example, complex conditional logic or very granular permissions can be harder to achieve. Review collected by and hosted on G2.com. What problems is SolarWinds Service Desk solving and how is that benefiting you? Before using it, many teams rely on email or spreadsheets, which leads to lost tickets, slow responses, and no accountability. Benefit: Everything goes into one central system with clear ownership and status tracking. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller GO Gbenga O. IT Manager Mid-Market (51-1000 emp.) 6/24/2025 "Budget friendly and Tailored" 5/5 What do you like best about SolarWinds Service Desk? Budget friendly, we wanted to use open source until we found out there is a pricing for our use case. Review collected by and hosted on G2.com. What do you dislike about SolarWinds Service Desk? Nothing for now but would like more features for the base pricing. Review collected by and hosted on G2.com. What problems is SolarWinds Service Desk solving and how is that benefiting you? Ease of follow up on tickets by users. They now know who is handling their tickets and could comment update Realtime. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller BP B P. Interface Engineer Mid-Market (51-1000 emp.) 6/24/2025 "Solar Winds Service Desk" 4.5/5 What do you like best about SolarWinds Service Desk? Excellent and concise browser-based dashboard showing trouble ticket status, sortable by ant coulumn of interest. No user software to install. Review collected by and hosted on G2.com. What do you dislike about SolarWinds Service Desk? Nothing! As a user, it suits my needs perfectly. Review collected by and hosted on G2.com. What problems is SolarWinds Service Desk solving and how is that benefiting you? We use Service Desk as our primary IT problem ticket entry and resolution portal. Users can enter tickets by simply creating an email. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Nicole A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Nicole A.") NA Nicole A. Director of IT Mid-Market (51-1000 emp.) 6/26/2025 "Great Product for IT Services" 5/5 What do you like best about SolarWinds Service Desk? Our agency of 550 employees uses Solar Winds for IT and Facilities needs for over 8 years now. Review collected by and hosted on G2.com. What do you dislike about SolarWinds Service Desk? Mobile App to be more innovative and easy to use Review collected by and hosted on G2.com. What problems is SolarWinds Service Desk solving and how is that benefiting you? Easy way to store project and task items for multiple employees. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller JR Jared R. System Administrator Mid-Market (51-1000 emp.) 6/24/2025 "Exactly what I was looking for" 5/5 What do you like best about SolarWinds Service Desk? Has all the funtctionality that you can ask for (and some), while all in an easy to understand platform. Implementation process was seamless. Customer support is on point. Review collected by and hosted on G2.com. What do you dislike about SolarWinds Service Desk? Not much I can say or think of. It has its glitches from time to time. Maybe once every other month when things are a little slow but nothing to complain about. Review collected by and hosted on G2.com. What problems is SolarWinds Service Desk solving and how is that benefiting you? Incident response and organization. Also helping users become more independently resourceful when utilizing the solutions section. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ## Questions about SolarWinds Service Desk? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about SolarWinds Service Desk ](https://www.g2.com/products/solarwinds-service-desk/discussions/new) JL Jason Lansang • Last activity almost 6 years ago How do I upload a solution article using tablets or phones? 1 Upvote 1 [ Join the conversation ](https://www.g2.com/discussions/32754-how-do-i-upload-a-solution-article-using-tablets-or-phones) GU Guest User What is SolarWinds Service Desk used for? 0 Upvotes 0 [ Join the conversation ](https://www.g2.com/discussions/what-is-solarwinds-service-desk-used-for) [ View all Discussions ](https://www.g2.com/products/solarwinds-service-desk/discuss) ## Pricing Options Pricing provided by SolarWinds Service Desk. ### ESSENTIALS $39.00 Per Month ### ADVANCED $99.00 Per Month ### PREMIER $124.00 Per Month [ View More Pricing Information ](https://www.g2.com/products/solarwinds-service-desk/pricing) SolarWinds Service Desk Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_2d6a381d321e8fc6b72a7f95e8cde31a/freshservice.png "Product Avatar Image") Freshservice 4.6/5(1,348) [ Compare Now ](https://www.g2.com/compare/freshservice-vs-solarwinds-service-desk) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_9506dca4f09306207fda64e09c5b171a/jira-service-management.png "Product Avatar Image") Jira Service Management 4.3/5(991) [ Compare Now ](https://www.g2.com/compare/jira-service-management-vs-solarwinds-service-desk) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_07d371bf8a676b5e2a198a776930c16a/spiceworks-cloud-help-desk.png "Product Avatar Image") Spiceworks Cloud Help Desk 4.3/5(311) [ Compare Now ](https://www.g2.com/compare/solarwinds-service-desk-vs-spiceworks-cloud-help-desk) ##### ##### SolarWinds Service Desk Features Incident Management Automate Ticket Routing Ticket Prioritization Ticket Notifications Reporting Dashboards Time Tracking Surveys Access & Usability Mobile Self Service Active Directory Service Desk Help Desk Incident Reports Process Workflow [ View More Features ](https://www.g2.com/products/solarwinds-service-desk/features) ## Top-Rated Alternatives [ ![Freshservice](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Freshservice") Freshservice 4.6/5(1,348) ](https://www.g2.com/products/freshservice/reviews) [ ![ServiceNow IT Service Management](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "ServiceNow IT Service Management") ServiceNow IT Service Management 4.5/5(1,948) ](https://www.g2.com/products/servicenow-it-service-management/reviews) [ ![Jira Service Management](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jira Service Management") Jira Service Management 4.3/5(991) ](https://www.g2.com/products/jira-service-management/reviews) [ View All Alternatives ](https://www.g2.com/products/solarwinds-service-desk/competitors/alternatives) ##### Categories on G2 [IT Service Management (ITSM) Tools](https://www.g2.com/categories/it-service-management-itsm-tools)[IT Asset Management](https://www.g2.com/categories/it-asset-management)[Incident Management](https://www.g2.com/categories/incident-management) [IT Service Management (ITSM) Tools](https://www.g2.com/categories/it-service-management-itsm-tools)[IT Asset Management](https://www.g2.com/categories/it-asset-management)[Incident Management](https://www.g2.com/categories/incident-management)[Service Desk](https://www.g2.com/categories/service-desk)[Software Asset Management Tools](https://www.g2.com/categories/software-asset-management-tools) [Show MoreShow Less](javascript:void(0);) ##### Explore More [What is the highest-rated equity management software most reliable by CFOs managing cap tables at scale?](https://www.g2.com/discussions/what-is-the-highest-rated-equity-management-software-most-reliable-by-cfos-managing-cap-tables-at-scale)[What's the best software for training new sales reps](https://www.g2.com/discussions/what-s-the-best-software-for-training-new-sales-reps)[Best UX research tool for small businesses](https://www.g2.com/discussions/best-ux-research-tool-for-small-businesses) [Popular marketing analytics platforms for businesses](https://www.g2.com/discussions/popular-marketing-analytics-platforms-for-businesses)[Which presales tools automate proposal generation and technical evaluation for organizations evaluating solutions?](https://www.g2.com/discussions/which-presales-tools-automate-proposal-generation-and-technical-evaluation-for-organizations-evaluating-solutions)[Pros and Cons Details](https://www.g2.com/products/solarwinds-service-desk/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)